InterContinental Suites Hotel Cleveland, an IHG Hotel in Cleveland
Location on the map
Cleveland, Cuyahoga County, Ohio, US
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The InterContintal Suites Hotel of Cleveland, on Euclid Ave is a great place to stay. To start your stay off the valet parking staff meet you at your car. If you have a lot of luggage the doorman will assist you to your room. Then when you come in to front desk for your check-in. At the front counter is there to truly help you in a difficult time and sometimes first stay to be seen at the Cleveland Clinic. Once in the room they are very spacious whether it be, 2 full size beds or a king size room. Rooms are very clean. If you would have an issue call the front desk. My second stay our air conditioner broke at about 11 pm. It was no ones faulty. I called the front desk then apologized and moved us down the hall for 2 more nights. Yes it was an inconvenience but they took care of us and made it right. The 3rd stay, I had a question on how to handle having a mid-morning appointment, and not wanting to check out till after my appointment. Joshua Taylor, Front Desk Manager this evening, he took great care of me and was able to get me a later check out. I greatly appreciate all of the pleasant friendly staff members that work here. Please note: They ask you to please where a mask in the public areas. It is for your safety but many to protect patients like myself from getting any sicker and not being able to beat any respiratory issues.Very close walking to main entrance if you so choose (10 minutes) or the Cleveland Clinic has shuttles that will pick you up at the front door of the hotel. Please allow 20-30 minutes for a ride to your closest entrance for your appointment. No need to have your car while here. The C2 restaurant has awesome food, and great staff. Please dont forget to tip your valet parking staff and the doorman if you use them.
My stay consisted of three nights in my designated suite. Even though I was not sleeping well at the time due to impending doctor visits, the beds were certainly not one of my issues. The pillows and mattress and bed covers were the most comfortable I have experienced at any hotel. I also enjoyed the fact that a make- up mirror was included in the bathroom. It is usually so very hard to find good lighting for make up application in hotels. I did have a slight problem with my Keurig machine and requested help from the front desk. It was only due to the fact that I was not forceful enough in closing the lid to get the coffee brewing. After some instruction, I had no additional difficulties. I would have enjoyed some real glasses in the room, but due to Covid I guess this is a comfort we must do without.As to the restaurant, I was quite delighted. The staff was pleasant, yet efficient. After one false start with an entrée selection, I learned how to order to be gluten-free and what wines were the tastiest. The atmosphere was also comfortable and relaxing. Overall, a very pleasant stay.
The Intercontinental Suites provided us with a great stay because of the customer service we received. The hotel itself is nice…maybe a little worn in areas but the service was great. The breakfast servers were amazing. The accommodated our little ones and we’re so friendly and nice. The front desk people were great along with the gentleman inside the door… not sure of his role , concierge maybe? When we encountered a problem they stepped up within minutes to find a solution and make it right. We were blown away and highly impressed.
We liked the fact that the hotel is close to the Cleveland Clinic. It was quite easy to walk over. The rooms were spacious and quiet. The location was quiet.The service was average. For example, we stayed four nights yet service did not come to offer additional towels, soap, shampoo, etc. We asked for two robes/slippers and service came back with one. We also asked for two mugs to use with the microwave and service came back with one. In both cases, had to ask again.
If you are going to the Cleveland Clinic, this hotel is absolutely great. The staff and the rooms are incredible. They understand that cleanliness is critical to us and they reach over and above. Then they go that extra step to help you be comfortable in a strange place during a difficult time.
When I saw how close it was to Cleveland clinic I was worried about hearing ambulances all night long, but i didnt. Everyone was friendly, from valet to front desk to the house keeping we ran into on our way out. Our bed was crisp and clean, as was the rest of the room. We felt welcome and safe staying here, and next time I want to stay at a suite I know exactly where to go.
My husband and I recently stayed 2 nights. He had medical appointments at the Cleveland Clinic. Our stay was very nice. The suite was comfortable and clean. The bed was comfortable. The hotel is very conveniently located. We used the shuttle to get back and forth to his appointments. We had dinner at the C2 Restaurant, located on the premises. The food was delicious, as always. The staff are so helpful. They are very professional, yet friendly. We are always treated with kindness and respect. I have no complaints and would highly recommend this hotel.
First off the staff was wonderful, the young man who checked us in was great, very personable and nice. The room itself was large with a very comfortable bed. For a Suite hotel I was disappointed, the bathroom needs a major upgrade, old tub a tiny sink and vanity area. My main problem was the heating, the room was 74 and the more I turned the heat down the hotter it got, we resorted to turning the heat off and opening the windows for the night to make it bearable, too cold was better than too hot. I would have rather stayed at the Holiday Inn next door than to try my first Intercontinental Hotel.
I have stayed at other hotels in Cleveland and the intercontinental was our least enjoyable experience. The rates are higher than average, there was no maid service during our 2 day stay, not enough towels for 3 people, and no complimentary shampoo, body wash, only one small bar of soap 3 people. The parking is $19 per day plus tips everytime we left and returned, no complimentary breakfast. Needless to say dont stay st this hotel.
After a hiccup with a reservation, the customer service provided by Joshua and Michael was extraordinary. Their level of compassion deserves to be applauded. Guests at the hotel are typically not on a vacation and many times dealing with stressful situations. The hotel was wonderful, suite was wonderful, shuttle service was wonderful,and the food was delicious. Thank you!!