InterContinental Cleveland, an IHG Hotel in Cleveland

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Total reviews rating 4.5

199 Reviews for InterContinental Cleveland, an IHG Hotel 2023:

Review №1


Had the awesome opportunity to stay at Intercontinental Cleveland. Has an doctors appointment at Cleveland Clinic. From the time I arrived I was greeted by a wonderful,professional young woman named Michelle Levia at the registration desk. Because I had an important clinic appointment before the 4pm check in time, I had previously requested an early check in. Michele was pleasant, concerned, courteous and able to accommodate me, thank God. Even the gentleman who brought my dinner up was courteous, professional and polished. The rooms are spacious, beautiful, clean, sanitized, even the TV remote was sealed in a plastic bag. If ever I return to Cleveland, this will be my place to stay. Would highly recommend this hotel and hope you get a change to meet Michele, a definite asset to the Intercontinental

Review №2


If you are having procedures at Cleveland Clinic this is the perfect place to stay. They have valet along with the hotel. Leave your car and you are withing walking distance of everything in the main campus as well as dr offices. The staff here are phenomenal. The lounge area is nice. Everyone has been so helpful with all my needs as well. Did not encounter anyone rude this stay either.

Review №3


We stay here because it is convenient to walk to the Cleveland Clinic. We stayed here for about one month. The front desk folks were extremely accommodating and friendly. Everything you would expect from a five star hotel. Housekeeping rolled around every three days, so we were always running out of towels and emptying our own trash. We left substantial tips but that did not help, unfortunately.We dined at Table 45 and North Coast frequently. We dined on the entire menu at both restaurants. We had one bad experience with an incompetent waitress at the North Coast but never saw her again. Ill call that a win. The hostess at the North Coast is professional in dress and conduct. Table 45s food and service are five stars every single time. I wish the menu would vary a bit with daily specials however. Unfortunately the Albanian hostess did not dress or act professionally. She wore black tights and tried to walk seductively. She flirted with male guests and gave them the best tables. Older, sick guests like us were given the worst tables even when we asked for better ones. Hopefully she will achieve her goal and snag a sugar daddy soon. It will be nice to see the male maiitre d again or the hostess from the North Coast.

Review №4


This is a clean very conveniently located hotel if you are a medical tourist at Cleveland Clinic. It’s an all indoor 5 minute walk to the clinic. The staff was friendly and helpful. They also have free coffee in the lobby in the morning. My husband had open heart surgery and I could easily walk back and forth several times a day as needed. Table 45 had great food for a suitable nice meal the day before his surgery.

Review №5


The location of this hotel is unbeatable if you have a loved one at The Cleveland Clinic. It feels very safe with access to the clinic via a Skywalk. I have stayed here in the dead of Winter, and never had to go outside. The menu was not at all appealing to me - and has declined since my last stay in 2020. Need more items that would appeal to a person traveling alone who is under a lot of stress.

Review №6


I stayed at the beautiful, well-cared for property in conjunction with my procedure at the Cleveland Clinic, attached to the hotel. Every staff member was so kind, helpful, responsive. The room was pristine, so comfy. Great room service.I look forward to staying here, as a locat resident, for the pleasurable experience.

Review №7


The name speaks for itself! The service was out of this world. The sauna was just what I needed. Clean and fresh you could smell it. Nice gym equipment unlike any other hotel gym experience. My room was awesome, bed was comfy. Id stay again.

Review №8


Fourth time we’ve stayed here for visit to Cleveland Clinic. Never disappointed and hotel took appropriate measures to protect guests from covid19. Only disappointment was our room overlooked the back of the hotel and wevwere awakened by helicopters making landings at Cleveland Clinic and later a massive police chase on the street below

Review №9


Simply a very positive experience- every time. The cuisine is 5 star. The courtesy and professionalism just wonderful. Ive stayed several times now as I attend medical appointments at The Cleveland Clinic.Complication in my stay is the last thing I want. They dont disappoint. Again, stellar food. First class. Im not a foodie snoot (really Im not lol), but Ive owned a five star restaurant. Lets just say... discerning. Tellin ya- great food.I HAVE to add a con, I guess. The room décor is a bit dated.

Review №10


I stayed at the intercontinental hotel and resort Cleveland for just one night. Luckily, the club lounge was open and I enjoyed the club lounge service. The room was clean and nice. However, the most of staff members at the front desk are recently hired so they couldnt guide me for the spire ambassador benefits such as a guaranteed late check-out, bar and restaurant credit, drink coupon, room upgrade, etc. I personally pulled up my elite membership benefits page on my phone and went through with the staff members. It would be great if they can get training for that. Other than that, the check-in and check-out process was perfect and also addressed my request immediately.