Delivery
Yes
INFINITI Of Akron in Akron
Categories
Location on the map
Akron, Summit County, Ohio, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 330-964-5408
Site: http://www.infinitiofakron.com/
Site: http://www.infinitiofakron.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–4PM
- Sunday:Closed
Comments (199)
From our first phone call into Infiniti of Akron we were impressed. The speed at which we got information and answers on their current inventory or that coming in we couldn’t have been more pleased.It has been eye-opening in speaking with other Infiniti dealers in our attempts to not only purchase a vehicle but to simply get answers. Every phone call, no matter who we spoke with at Infiniti of Akron, was positive and if a return call was needed it came quickly.We want to thank Crystal Poirrier who kept us up-to-date on the vehicle we were specifically wanting. She went above and beyond any other sales person at other dealerships we spoke with. And she continues to be helpful with our new purchase.Thank you Crystal and thank you INFINITI of Akron.
Great job Chrystal. Thanks for all your work getting me out of my truck and into an awesome BMW 5 series. No bs in and out and I am from PA . All the phone calls to credit union.
The best car experience I have ever had! Spencer was outstanding! He was patient, thorough, and super engaging. It almost seemed too easy! Frank was awesome as well! If you want superior service and surrounded by a team environment - go to Infiniti of Akron! I own the hottest car ever :)
I had a great car buying experience! Helpful and professional staff. Im completely satisfied and recommend them highly, especially Nate from service department who did a great job and left a great impression of place.Thank you!:)
These guys are the best people I have every had the pleasure to deal with. I found a beautiful 2018 q60 redsport here with their help. The car was unbelievable the deal was fantastic but best of all Mike L. and Eric Parkinson help me every step of the way. I have in my life never seen such professionalism. What a great experience. I hope they receive the recognition they deserve there is no one that can possibly do this job better. Great dealership, fantastic crew!!!!!! Love you guys
Go in and ask for Mike, super friendly and helpful staff. Was able to do my entire trade in and finance of a new vehicle right at the dealer. And they gave me more than anywhere else for my trade in. Would definitely recommend.
Crystal was Great-She was easy to work with- without the “high pressure” attitude that I’ve experienced at other dealerships . I highly recommend car shopping at Infiniti of Akron!
Crystal was very helpful and patient with us. She is so friendly, it was like buying a car from a friend. Michaelle was efficient and got us a good deal.
This is a great dealership in all aspects. We worked with Dylan. He is professional, knowledgeable and friendly. It was refreshing that he owns what he sells. The General Manager, Michaelle, stayed late to make sure we had a smooth process. The entire team is terrific. We are thrilled with our new Q50, its fantastic. We are very happy with our trade-in deal and the new car price. We placed an accessory order with the Parts Manager, Renae. She was prompt, responsive and pleasant to work with and had excellent follow-up. We trust and appreciate Infinity of Akron and we will go back.
Crystal you delivered just as you said, the process was upfront and Infiniti made it easy. Would definitely recommend. Crystal you rock!!!
Friendly workers, exceptional vehicles and the property looks amazing. You can tell they really care.
Great experience here. Service department is top-notch. Steve is very friendly, helpful, and makes the service process go smoothly. Thank you!
I have purchased many Infiniti vehicles within the past 15 years consisting of a G35 sedan, G35 coupe, Q50 sedan and most recently a Q60 coupe. All were very reliable and fun vehicles loaded with standard luxury extras! The last 2 vehicles were purchased from Infiniti of Akron. Mr. Charles Mayle and Mr. Mike Wozniak were the sales representatives and were fabulous and accommodating! Charles and Mike value customers, and particularly repeat customers! They were both knowledgeable about the vehicles and the transactions. I am a trained negotiator by trade, and put Charles and Mike to the test! These guys performed amazingly and made every effort to keep my loyalty as a member of the Infiniti family! Charles and Mike were polite, cordial, and refreshing! They provided exemplary and convenient customer service including timely and diligent e-mail and telephonic communications. They did not hover, harass, or solicit ! Every time we communicated it was always about-what could they do for me? In my informed estimate, the Infiniti vehicles out perform their competitors Mercedes, BMW, Audi, Acura, Jaguar and Alfa Romeo with luxurious extras and the sales/credit personnel at Infiniti of Akron are the best in the business! I am happy to remain a part of the Infiniti of Akron family! A+++++++++
Sells team is awesome! Crystal was amazing and very helpful in getting me into my new 2019 infinity q50!!! The receptionist Lisa is super nice and very helpful also!!! Definitely recommend!!
Amanda was fantastic to work with. She was extremely responsive and got back to me quickly with the intense amount of questions I asked. She was very friendly and helpful. I would absolutely buy another car from her. She followed up and found a car that met all of the requirements our family had. She’s the BEST!
Bought a car from infinite of Akron. Totally disappointed with the customer service. The first day my breaks were pulsating took it back they checked it told me I needed to find a ride home. Don’t have a loaner car. Not only that somehow they had put in the wrong address for me so I never received what I needed to get my plates or make my payments Michelle in Finance wouldn’t return my calls. My tags had expired and Eric came to the rescue and helped me get my license plate. But still no loaner car. My friend said they wouldn’t give her a loaner either. This will be my first and last purchase from infinite of Akron.
Easy transaction, Dylan let the car sell itself. There as absolutely no pressure to buy or convince me to buy. The best car buying experience ever. I left the dealership completely comfortable with my purchase and financing.. Great price/value, spotless dealership. Dylan was knowledgeable, professional and helpful
My wife and I recently purchased a QX55. We had financed a specific rate through Infiniti. Early the next day Erik P. from finance called and said he was able to secure a lower interest rate. Glad he continued to work the financing after the purchase to seek a better rate for the consumer.
Crystal sold us our new QX50 at Infiniti at Akron. She was more than patient & helpful with us! Thank you!
Really happy with the overall experience.Did a nice job with the winter package deal. Steve was helpful throughout the wait.
Amanda was terrific! She took care of me as soon as I walked in the door. No pressure, honest and transparent. The finance manager was also terrific. She went through the extra options with me and made great recommendations! Highly recommend this dealership.
Mike L was super helpful and easy to work with, even though I was upfront with him that I wasnt preparing to buy a car from him today, but hopefully in the near future. They brought out a brand new vehicle, the office was clean and everything was in great shape. If youre looking for an infiniti and youre in the area, Id recommend.
Very happy with my purchase. The process was quick And painless thanks to Crystal.
Professional staff is knowledgeable, helpful and experienced. Fair price offered for trade. All information that you request is readily available.
Jakob was great. Knowledgeable about the car and clear, concise with the information. The whole team worked to make my car buying experience as fast and as stress- free as possible.
Dylan was my salesman and not only did he work hard for my business , he was fun and friendly. He was very eager to get the deal I needed. Explained everything, answered all my questions and took all the time needed even though it went beyond business hours. The finance lady was a pleasure as well. I have only one suggestion with my experience at this dealership. Anytime I have ever purchased a car from a dealership, the gas tank would be full when I left the lot. I had to stop for gas half way home:( although it’s not a real problem , it makes for a really nice touch when driving home in a new vehicle.
Make sure you get Eric Parkinson as your finance guy if I could I’d rate him 6 stars everyone here treated me with respect and didn’t hide anything from me. I’m 19 looking for a car and this was the only dealership that took me seriously and I’m grateful and thankful for that. Also, ask for mike or daryll for appointments. Great place with great people.
My experience with Infiniti of Akron was very good. I was an out of state buyer, and they had everything ready for a quick, smooth transaction. No high pressure sales tactics, or last minute extra charges. What made the experience TRULY EXCEPTIONAL was the customer service provided by Dave Sheppard. He went truly above and beyond to ensure that all of my questions were answered promptly and patiently. He was the most pleasant and professional sales person I have ever dealt with at a car dealership. It was a real pleasure working with Dave.
Amanda was great to work with! Very smooth transaction. She has called and checked in since the purchase and made sure everything was going well! I would highly recommend her and the other salespeople at Infinity. Everyone was very kind & helpful!
I love the service team, they always help me out as much as they can and keep me coming back.
Shopped for over 3 months on line. Seen what I wanted n made arrangements to test drive. Met with Desuman. Very nice professional n conducted himself in a way I felt comfortable. I wanted to test drive two used cars to compare. He was very accommodating. I selected a Toyota Highland ( which I had been looking for) there was no pressure to pick one of their own -Infinity used instead. Met with Logan n negotiate trade in n price. I had done my financing ahead. They mentioned they could see about financing through them; again no pressure. Called the next day set up the final sale for Sat. I would recommend! Very happy with the car, the deal n being treated with respect.
I would like to say that this place and the Group of individuals (Keith Zap, Michelle, Mike Lamtman, Eric Parkinson, Scott) that assisted me in my purchase is by far one of the best experiences i have had going to a dealership. Starting from the guy Keith Zap that texted me to come and stop in even though i was next door at the other dealership, great response time by the way...Then there was Michelle who assisted me right away within 2 minutes of me walking through the door.. Then there was Eric Parkinson whom walked over to me after a few minutes just to make sure i was being taken care of...I had no clue he was actually the Finance Guy. Then there was Mike Lamtman my sales agent he was very professional and personable at the same time. Didnt try to upsell me on another car...they provided me with exactly what i requested...THEY TREATED ME LIKE FAMILY 👍😁😁...This will be our Dealership from from now on..Down to earth Cool People
Crystal Poirrer is amazing and gets the vehicle that you want and make sure you are with in your budget . I am happy with my purchase from her previous employment . I highly recommend her for your future purchases.
Dylan and Charles are definitely your star players!!! I left there Happy, Satisfied, knowledgeable About my new Q50 Infinity.We all had a great time, shared some laughs. They made me welcome and comfortable.I even helped with a sale with my joke to another woman about the performance of the Infinity.I love my new car, it floats and makes me feel special.
I was thrilled with my experience at this dealership. Ryan was very good to work with and made leasing a car easy. I’ll definitely go back!!
This was an outstanding transaction and everything was done via email, telephone call, video and great conversation. Mark was great, worked with me as I dealt with my sick mother. Honest salesman and as the car arrived at my home it was all that he said it would be. A truly honest salesman. I highly recommend Mark! By the way, I live in suburbs of DC and the dealership is in Akron.
Dylan was great! When we walked in, he instantly greeted my mom and I. He walked us though all paperwork and explained all questions. The process was quick and easy. I love my new Rogue!! Paul was also really nice and congratulated me! Dylan helped me with setting up my blue tooth and even answered a question I had after I had left. Great experience. Also had a great experience with the lady who did the finance paperwork. My mom and I were very pleased.
I found the perfect car for my daughter & called the dealership. I drove up the next morning to test drive it & it was waiting for me when I pulled in. As soon as I got back they had the KBB value of my trade in ready & it was the fairest offer I had from any dealership. So I signed the papers, wrote a check & drove home with my new car within an hour & a half of arriving. I highly recommend this thoughtful, friendly top torch team!!!
The service is outstanding they dont try to sell you anythingvyou dont really need...the service tech Andy takes great care of my 2006 M35.. I trust his recommendations. I grew up around cars so I have some knowledge about cars.I highly recommend the quality of an Infiniti and then the service...They didnt even have to pay me for this review. It was my pleasure
The online Smart Store was simple and easy to both find the car we wanted AND price that includes monthly payment after factoring our trade-in, down payment, taxes, fees, along with selected options. No surprises at this Akron dealership. Just good people. I encourage those in the market for a vehicle to find Logan (Infiniti dealer) and utilize the online Smart Store.
Easiest new vehicle purchase ever! Every singie person that we met at the dealership was attentive, friendly, and extremely professional. This is not your typical car dealership atmosphere...... Everyone is having fun and keeping everything low pressure and comfortable. Logan was our salesman...... He is extremely knowledgeable about the products and is very simple to deal with. Kevin, the general manager, does an exceptional job with this dealership. We will definitely be repeat customers!
The service set up is done quite well. In very quickly. The service advisor and technician were friendly and professional. It was refreshing getting the opportunity to talk to the technician who did the work. He was very insightful. In all, a good experience and I would take my vehicle back the next time it needs serviced.
Kevin Marsh was an amazing help on getting my car. I told him what my price rage was and he stuck to it, even got me a lower price than I expected. I would recommend working with him, he was every professional and made me feel like family. Made my experience on getting a car very easy!
Infiniti of Akron did a great job working with us through the whole car buying process. During this crazy time of the pandemic, they were very helpful and professional. The guys my wife and I worked with were there for any questions we had. We love our new car.
This is the best car buying experience I have ever had. They are straight to the point they dont try to confuse you with numbers and keep you there for hours just to tell you some outrageous prices. They work with you to make sure that you get everything that you need from warranty to insurance to the proper financing that fits your budget all the while putting you in a vehicle that is safe and luxurious. I had the pleasure of working with Mark Brown and his colleagues and I must say they made me feel like family. And Im happy to say that I road out of there with a smile in my heart and on my face and my beautiful new vehicle....Infiniti of Akron for all of your hard work and your impeccable customer service.... THANK YOU.
I had a really great experience working with Don Marmaduke (Duke)! I was actually headed to another dealership to purchase a similar car but decided to take a quick look at their inventory. I found exactly what I was looking for and after some hard work was able to get the car I wanted at a great price! It was Dukes determination that made it happen! I would also like to thank Gerald Kraft for his part in helping me get the car of my dreams! Very professional staff! I highly recommend Duke and Infinity of Akron!
My experience with my Qx 60 was horrible. The vehicle would say 17 mi to empty but wouldnt start if I was on any type of incline. I would have to coast to level ground which was ridiculous. I went to trade it back in because it happened to me on 3 occasions each time it had different miles to empty, once it was 29 miles to empty. Added gas and still didnt start. Any way when I traded it in I wanted to upgrade to the QX 80 and just was not particularly happy with the deal that was worked out. I had to put more money down mind you I only had the 60 nine months and put somewhere between 3,000 and 5,000 down on it. I had to put another 5000 down for the 80, my pmt tripled because they carried over like 16,000 in negative equity. Just felt like a better deal should have been worked out because the vehicle was giving me issues that it should not have been. But I could have not agreed to the deal and kept the 60 but a special edition 2020 should not have been not starting when it still has miles to go til empty. I didnt care for how I was handled either. Although, they have me a free gas fill up and some type of interior protection to pacify me. Which did not because its a lease, that will only help them in the long run not me. So when this lease is up I likely wont lease from infiniti again.
Terrific experience. This was probably the best car buying experience that we have had - other dealerships should take lesson from Frank and his team. Frank was honest through the entire process and made it clear he wanted to earn our business and also had his team deliver the car to us in Pittsburgh with a gift included. Dusan was also terrific with the paperwork process, delivering the car and reviewing all of the features. I highly recommend Infiniti of Akron.
Another great experience with this dealership! I just leased my second Infiniti Q50 and cannot be more satisfied. My salesman Spencer was wonderful. He was very thorough and made sure all of my questions were answered. Poor guy helped me transfer golf clubs, shoes, overnight bag, and multiple other items from my old car to the new one in the rain! Highly recommend!
Kyle in Service is a true asset to your company. If it wasnt for Kyle, I would not have had the service done to my vehicle at this location. I had just purchased the vehicle from Infiniti of Akron less than a week before I had to schedule the inspection and repair. I understand that I purchased a pre-owned vehicle, but the issue was pre-existing. Charles in Sales was great. The reason for my dissatisfaction is that when I test drove the vehicle, it seemed to me that the AC unit was making more noise than it should. When I brought this up to the gentleman that was in charge of my test drive, he replied that it was very hot that day, the vehicle had been sitting outside and that the vehicle has a large engine and a large AC fan unit so the noise was normal. It still seemed loud to me but I accepted his word and trusted his knowledge of the vehicle, after all, I was buying a pre-owned Infiniti from an Infiniti dealership. The following day I picked up a friend of mine, who also owns a QX80, and he asked what that noise was. I explained to him what the test drive employee had told me. He said his QX80 had never made that sound. I scheduled the inspection with Kyle and he very nicely told me that Infiniti would not cover the costs to replace the AC sensor. I told Kyle that I would never buy or spend another dollar at the dealership. He passed that along to the sales team and they simply told him that the vehicle was sold AS IS. I never received a phone call or any correspondence from anyone other than Kyle about the situation and at this point, I dont want to. In short, I received a $1000 lesson about not trusting the integrity of this dealership, and Infinity of Green has lost a customer over $1000.I called and Mr.Bystricky was in a meeting. I left a message for Mr. Bystricky over a week ago and I havent received a return phone call. If the dealership really wanted to speak with me, they have all of my information.
I recently purchased a 2016 Audi A5 from Infiniti of Akron and it was one of the best car buying experiences I’ve had. Mr David Shepherd and the rest of the staff were completely professional and very customer service oriented. They made certain that several minute scratches on the hood were repaired and made sure I was happy with my vehicle. I will definitely do business with them again!
Purchased a gently used SUV and had a great experience. Dan Boring, our Sales Consultant, was very personable and down to earth. He and the GM Frank and Tanika, the Finance Manager stayed after closing hours to make sure all of our paperwork was completed so that we could drive the vehicle home that very night. Highly recommend!
Absolutely awesome service! Paul C. was extremely helpful throughout the whole purchase process of my used Kia. He made the many hours my family and I sat there a pleasant time. I would certainly recommend this dealership to other potential customers, and I wouldnt hesitate to work with them again! The car runs great, by the way :)
Great experience....a cut above for sure at this dealership. Dylan Levy was wonderful to work with. He was very knowledgeable and service oriented. Very smooth and quick process from start to finish. Thank you, I love my Infiniti QX60!
Recently took my 2011 G37x for service on replacing front wheel bearings. Service manager Nate was fantastic and explained everything to me. Dropped the car off on a Friday morning and couldnt get all the parts day of (replaced rear brakes also) so I received a new Q50 for the weekend to accommodate me which was fantastic. I dont mind paying a little more at a dealership that knows the car and was purchased there to get it fixed right with quality Infiniti parts. Appreciate the great service and my G37x is back to life! Thanks to everyone at the dealer and I highly recommend them to all my friends.
I was fortunate enough to purchase my Hyundai from Infiniti of Akron. Not only were all the sales people extremely helpful in helping me choose which car to buy but they helped me finance and basically jumped through hoops for me to purchase my car then and there.Everyone from the receptionist, sales people, mechanics and Frank, I love your professional work ethic! Highly recommend.
I really enjoyed my experience at this dealership! Logan and Charles were so good to me! These guys made it easy and fun buying my first car! Thank you so much again! Youve definitely got a life long client here!
I purchased a pre owned 2015 BMW X3. I saw the car online and decided to drive down to pick up the car after receiving photos from the sales person, Mike. Two days before I had plans to arrive to pickup the vehicle I was informed that they did not have a 2nd key fob and that I would have to wait a couple extra days to pick up the vehicle after they knew I already made plans to drive 6 hours from Michigan. After me saying I could not move my plans around and take off more work then they then decided to have a key shipped to me so I could program the key myself and refused to pay for the programming of the key. Something they probably should’ve known about from the first time I called about the car. One day before I picked up the car I received another call this time from the used car sales manager, Dustin about how they found scratches in the paint that needed to be buffed out. I was told I’d either have to come pick up the car at a later date or wait for the car to be finished that Monday but it shouldn’t be done until 12 PM. I agreed and went down to go view the car and wait to pick the car up. After waiting and waiting with no updates during the process from either management or my sales person the car ended up showing up at 4PM. During the test drive I noticed a little red triangle in the upper corner of the dash. Mike assured me that there was nothing wrong with the car and that red triangle meant nothing and it was normal at first. After filling out all the paperwork and driving back 4 hours, I soon figured out that the red triangle means that the taillight was out on the vehicle. Another thing you would think would have been checked out during that 120 point inspection that apparently was given on the vehicle. Another question I asked during the test drive was about the sunroof if it had been checked for any leaks during the inspection. Once again I was ensured that the car was inspected including the sunroof. Then about 3 weeks after having the car I was stuck with an $800 bill from the BMW dealership to have the sunroof adjusted because it began leaking once it rained. Also, the car has a problem with an internal computer chip after purchasing the vehicle and that cost another $1000 to have replaced. One more issue that I had asked about prior to coming down and picking up the vehicle was about the spots that I saw on the touchscreen in the pictures I received from the sales person. He assured me that it was just the picture quality and that the screen was 100 percent okay. However that wasn’t the truth and I noticed that on the way home when it turned nighttime and you could see what looked like water spots behind the touchscreen. I called Dustin the sales manager back and told him about this. He told me I would have to take a day and drive the 6 hours (one-way) to come and have the screen fixed. So I got into the car and drove 12 hours total to have the screen repaired with them not paying for the cost of travel or anything! The screen still has scratches in it and doesn’t look right like I was informed it did. My sales person was not helpful at all and was very rude and didn’t pay attention to any details. I’ve poured more money into this car which I shouldn’t have had to. This is the worst experience a dealership could’ve given to a customer. I was taken advantage of and scammed and I would not recommend working with this dealership at all. The staff is super unprofessional and I would stay away from this dealership at all costs!!! They will lie to you!!!!*UPDATE: The comment from the Manager below is a lie too! I called the dealership twice and they said both times he was in a meeting and that he would give me a call back. I never received a phone call! Bad customer service here!! Also recently found out that the car had been in 2 accidents when they showed me a clean car fax. Really got screwed... bad dealershipSAVE YOUR MONEY!!
Great customer service here. Nate is awesome in the Service department. One great example was when it was raining outside and my wife was picking dropping me off to pick up my car after an oil change. Her low tire pressure light on her van that we had been using while the car was being serviced had just come on, and Nate had the tires filled back up to keep us from doing it at the gas station.
Brian was easy to work with and very kind. Purchased a used Infiniti that was well taken care of. Car was pulled up front and ready to go for a test drive when we arrived. Thank you!
Infiniti Akron connected me with the perfect used SUV in my price range. The financing rep even reran our loan for a lower rate the next day at signing over our trade in. Our sales associate was very personable and professional. I would not hesitate to recommend my family or friends
Drove an hour just to look at a car that wouldn’t even start , car quoted for $6000 worth of work and none of it was done . Then proceeded to lowball me on car by $3000 market value . And then said the bank won’t finance without even making a reasonable offer
Kevin Marsh was fantastic! He was very nice and super professional. He took the time to show me several vehicles and was patient while I decided on the right one. All around great experience and would recommend him and Infinity to anyone looking for their next car purchase!
First time Infiniti buyer and the experience was flawless. Negotiation was fair and honest, and the paperwork was very efficient. Our salesman Dylan did a great job of keeping us informed throughout. We will be back again.
Incredible experience with the service department at Infiniti of Akron! I was visiting from out-of-state and needed my vehicle serviced before driving back home. The service representative Nate helped confirm a last-minute appointment for service and provided a loaner car.To add to this excellent experience, my daughters left some valuable items in the loaner vehicle and a service rep drove 2 hours round-trip to return the items so that I didn’t have to make the additional trip to the dealership!I love my vehicle and excellent customer service from this dealer reaffirms my loyalty to Infiniti!
Kevin Marsh was a great help in our hunt for a new used car. He was very helpful and patient. We got exactly what we were looking for at a price we could afford. Thanks Kevin and all staff for making this a pleasant experience. I highly recommend shopping here.
My wife and I were scheduled to see a used Honda Accord. The date and time was scheduled with a sales consultant (Dylan Levy) the day before. On the appointed date at Noon, the sales consultant emailed me a reminder about our impending meeting and that he had got the car ready for us to test drive. A few hours later, around 2.30 pm, he texted me inquiring how I would like to pay for it. I was stuck at work unfortunately and could not make it but my wife did...only to be told by Dylan that the car was sold. Without expressing any remorse, he started pitching other cars. If this was his way to con a prospective customer into the dealership, it was pathetic! My wife made a 50 mile round trip and wasted an hour an a half for nothing. Common courtesy demands that he should have let us know the car was not available before we showed up. The time and purpose of our appointment was on his calendar. People like Dylan bring bad reputation to your profession and your dealership. When I emailed him this unpleasant encounter, he offered no apologies, nothing. I will never venture into your dealership again and encourage others to do the same.
Kevin and his team were great. They listened to me and found the perfect car. They were very accommodating in making the sales process as easy as possible. Thanks for your help! I love my new car!
Buying experience was excellent, the express check out was quick, easy, very user friendly. Dusan, Logan And Charles were awesome ,very professional, great Customer service, Made the car shopping experience very easy,the best car buying experience we have had this far, made sure to answer every question and concern.Definitely will be back to buy again.Excellent group of guys here.
Recently purchased a 2017 CPO QX80. Salesman was Logan Kessler. I am from out of town and this was my forth used car purchased from out of town/state and everything done via phone, email and text. Logan was great to work with, direct in negotiating the deal and found a way to get it done on my terms. Upon arriving at the dealership, my paperwork was prepared, the car was out front waiting on me to take a test drive and my eventual drive home. I have been shopping this car for several months and have had interactions with other salespeople - there were reasons I did not buy until now. Logan was great about educating me on the the minor flaws to the car before we negotiated and educating me about the features of my new car before I hit the road. I recommend Logan without hesitation.
My car buying experience at Infinity Akron was seemless and pleasant,pleasure definitely would recommend them to anyone. I had the pleasure of working with Dusan who was extremely helpful and patient during the car buying process. Dusan was very friendly and prompt whenever I had a question about the vehicle. He even sent me a personal video of the car I was interested in which I thought was a nice touch.
Whenever there is a strong leadership, consumers will always feel safe! Frank Bystricky, Executive Manager at Infiniti of Akron is a very kind and honest man. My father passed away during the time my car needed work done and Frank not only reassured me that everything with my car would be just fine, but he also gave me a sentimental greeting card to let me know his prayers are with me and my family during these hard times. My car was taking care of and was given a rental so, we could attend my dads viewing, wake and funeral. If you need any work done on your car , you can trust that Frank will take care of you like family!Thank you Very Much Frank and Infiniti of Akron Technicians!Nina
Dylan and Michaelle, both excellent at their jobs. They both made our experience very relaxing and were very knowledgeable of our new Q50. I highly recommend that if your in the market for a great vehicle and excellent staff to go to Akron Infiniti.
I bought a used Nissan Pathfinder. It is in very good shape and the price could not be beat.Spencer was very helpful and knowledgeable.My only complaint is that the vehicle did not have floor mats....no biggie though.
Can go on and on about the phenomenal experience I received at Infiniti of Akron. The staff, lead by Ira, were all friendly, supportive and engaging while maintaining a high level of professionalism. The salesman, Wes and financial manager, Marty helped me with my shopping list for a car. Never did I feel pressure, I experienced pure sincerity. The topper to this event was the delivery of my new car, covered and in the showroom. The staff at Infiniti of Akron were standing around my vehicle clapping and congratulating me! I was truly WOWED!
Infinity of Akron is a fantastic place to purchase a vehicle. My experience buying a car from them was top notch from the courteous, knowledgeable and professional staff, to the quality of vehicles available. The sales professional Josh Gibitz treated me with respect and we were able to meet an amicable agreement for my purchase. Josh took it upon himself to take on the extra measures that no other dealership I had visited prior would assuring me with the confidence of my purchase.The GM Frank Bystricky was another great individual I encountered during my experience at Infinity of Akron. Frank took the extra time to talk to me about the dealership and answer any additional questions I had. In no way did I feel rushed at any given time. I had a genuine sense of straightforwardness and ease of communication.Both the shop area and showroom were immaculate. All of the employees were genuine and friendly. The front desk team where both calls are received and you are greeted apon arrival certainly made me feel welcome. No matter how many times I may have called to ask for Josh or a general question they were always so kind to help in anyway they could.No doubt this dealership has brought back something that the vast majority of others lack and that is genuine respect for the customer. IMHO buying a car is a very important decision and financial obligation. Being treated with respect and honesty is certainly a big win when it comes down to it.Stop by Infinity of Akron and experience the difference!
Called INFINITI of Akron this morning and was transferred to sales and connected with Mr. Kevin Marsh. I asked him how interested he was in selling a car today. I arrived at 1:30p and drove out with a new loaded QX50! Kevin was professional, attentive and very knowledgeable. I do not enjoy the process of purchasing a new vehicle but Kevin took the sting out of the process. I would probably buy again from Kevin. DONE
Spencer Gray was a fabulous salesman. He helped me throughout the day with emailing and text messaging and getting paperwork straightened out from my cell phone. When I made the trip to Akron which was 2 hours everything was ready to go! I did a quick test drive signed some paperwork and drove off in my new vehicle!!! Check out Infiniti of Akron!! Ask for Spencer Gray!! Great Salesman!!
Had a problem while traveling, we stopped in and they were very accommodating. Mitch came right out to our car to see what he can do. Had our car in the shop and had us back on the road in no time. Nice clean friendly environment!! Highly recommend!!
Called to inform them that wed be traveling 100miles to test drive a car that seemed to be great deal.We got there and stood around for 15 minutes for while they discovered that the salesman we had spoken with was taking a break to chain smoke a few cigarettes and wow, did he smell like it!So we got a new salesman and this young man was about as indifferent as an employed salesman can be.I test drove the car in wet conditions and while I had concerns about certain sounds I was hearing, he assured me it was simply the road conditions.For example, I told him no less than three times that the lady I was my wife, but on the official form he marked relationship as Other. My wife said, Just sign it, because weve been here for too many hours.With a credit score in the 800s youd think they could have worked a little faster to figure out financing.By the way, the sounds were not do to wet road, but rather the car itself. Tens of Thousands of dollars for a car and now I need to find time to drive it the 100miles back and arrange a ride back home.Over all, not a good experience and I would not recommend this dealer to anyone.
I was helping my mom look for a new car and we were coming back home from another dealership when she received a text from Infiniti if she wanted to test drive the car she was interested in. She said yes so we stopped by. Everyone was very nice and helpful and was willing to do whatever was necessary to give her what she wanted. We ended up buying what she wanted at a great price! Thank everyone at Infiniti of Akron for making this a positive experience!
One star, if that. Maybe if you buy a brand new car, they might treat you well. But if you buy a used car from them, you are treated poorly. Our salesman did nothing but talk about himself while we looked at vehicles. Whoever does the body work is horrible. We asked for touch up paint to be removed and now we are left with giant swirls where someone didnt know how to buff correctly. On top of that, a light came on, so we took it to the dealership... Lets just say that the part that was on back-order must really be back-ordered because it has been MONTHS and we have not heard a word from them, other than the salesman calling to see if we would recommend our family/friends to them. The back-ordered part was brought up again during this phone call and yet a few more months go by and still not a peep.Dont waste your time and money on these airheads. Go somewhere you can be treated with more respect! These guys are as fake as their suits.
Excellent experience buying a car at Infinit of Akron. From the moment I walked into the building, I was greeted kindly, offered coffee and water, and made to feel extremely valued and comfortable. I worked with Paul, who was helpful, understanding, and never pushy. I didnt feel pressured to buy a car but ended up finding the vehicle off dreams. I couldnt Recommend this dealership more and look forward to buying more cars from Paul in the future!
This dealership is terrible. I have purchased my last two cars there but I will never purchase there again. After a terrible first experience they asked me if they could regain my trust. I took a chance and deeply regret it. Fool me once, shame on you. Fool me twice, shame on me. But not again.Over promise and under deliver EVERY TIME!
Here is a copy of a letter I just emailed to the General Manager of Infiniti of Akron:Hello Frank Bystricky,My name is David Hooks and I am a recent customer of the service department at Infiniti of Akron.I live in Colorado Springs CO, and just purchased a 2013 Infiniti G37 X from a local Akron car dealer. However, it needed some mechanical work before being transported.That repair need is what connected me with Nate Lieberman. From the moment I first contacted the service department, Nate handled my repairs with the utmost professionalism and attention to detail. His follow-up communication kept me up to speed every step of the way. We had just met over the phone and yet he treated me, this Colorado customer, like his next door neighbor.It was also clear that he has a solid working relationship with the mechanics in the service department. Steve in particular worked on my vehicle and he provided some very helpful information about the mechanical condition of my Infiniti. I really appreciated that level of consideration from mechanic … to service advisor … to me.I am sure you are not surprised to hear my compliments regarding Nate, so I imagine I am just adding to his already stellar reputation.Thanks for having such courteous and competent people in your service department.Sincerely,DavidP.S. I am sharing this letter as my review on Google. 5 STARS
My 16 year old son left his parking brake on and burned up his brakes. They coasted into the lot and had to go over a curb to stop... brakes were completely dead. The wonderful staff rushed out, pushed the car into the shop. Long story short, Nate and Jason took great care of me and the car and ended up not even charging me for changing the brake fluid! Next car I buy will be coming from infinity of Akron!
VERY unprofessional. Rude to customers. Condescending. Employees curse at each other and threaten each others jobs in the presence of customers. Unwilling to fix defective vehicles immediately after sale. Will never shop here again.
Infiniti of Akron is a “top-shelf” car dealership for everyone. They went beyond my expectations. The management and salespersons are genuine. They listen to your needs and wants and deliver! I was skeptical with their suggestion when my initial vehicle was not doable. I would have never even considered my new purchase if it weren’t for the executive manager calling me and reassuring that the Infiniti Q50 had everything I wanted even with the earlier model. I am actually glad I didn’t get the initial car. His option fits me so much better! Thank you to a remarkable team of knowledgeable, kind, and caring people. They state the facts, encourage, and let you decide. THANKS again Infiniti of Akron!
I made the decision to finally make a big boy purchase and Infiniti offered meDeals better than any other dealer. They have a beautiful and large inventory of new vehicles but their used line of cars is filled with luxury and it’s almost like you feel like they’re giving you such a good deal that you want to get more than one car before someone else buys them!!If you’re in the market, go to Infiniti of Akron, their deals are hot, cars are CLEAN, and salesman only car about your satisfaction!
This dealership has been wonderful to work with since the new owners took over. The turn over in the service department has stopped and the staff they have are so helpful. We drive an hour to come get our QX 80 serviced and will continue to do so because of the positive changes made in the past few months!
Avoid this dealership at all costs. I called ahead to make sure they can get me a better deal that another dealership offered me and I was told that they could. After I drove 55 min I was told that they can’t do it because “that deal never existed” please do yourself a favor and take your business elsewhere. This dealership used to be superb until Bernie Moreno sold it. Now it’s filled with your stereotypical sleazy car salesmen. Complete filth
I purchased an Audi today and my sales rep was Kevin Marsh. He was very attentive and worked closely with me to ensure my car payment landed at exactly where I needed it. He answered all my questions and was very pleasant to work with
Smooth buying experience. Kevin and staff were very friendly and easy to work with. Would recommend buying from them if you are in the market. Definitely made the buying experience not feel like buying a car.
Worked with a young man named Tristan VanPelt and am so impressed with his professionalism ! Not pushy, but ready to answer any question or concern. We chose not to buy the car we originally went in to look at, not because the product or service was lacking, but because we werent ready yet. We will definitely go back when we are serious and ask for Tristan. A very positive experience !
Had my car in for standard service and an inspection. Working with the service department was very easy and convenient. The advisors were super friendly and easy to talk to. Did not pressure me or make me feel uncomfortable. Will be returning for service ! GREAT JOB!!
Simply put, if owning an Infiniti is a dream of yours, the professional team at Infiniti of Akron will make it happen. We were literally minutes from purchasing a Ford Escape, but thanks to our salesman Dylans diligence, integrity and product knowledge, plus numbers that Charles the Sales Manager made work for us, were proud owners of a QX50! Not only did Dylan make us feel comfortable and welcome with each visit, he sent videos and went through all of the car features and set up the bluetooth before we drove off the lot. Hes also called since to remind us that were not forgotten after the sale. Best car buying experience ever! We love our car and cant wait to use the valet service!
Everyone can buy a car here! They have great preowned cars. I purchased a preowned Ford Flex from Dylan L. He was awsome. I walked out of 3 dealerships and 3 cars I wanted before finding a great deal here and a super dealership. Not only was Dylan on top of everything, Frank B the dealerships manager called me and met me when I came into get the car. I got the $50,000 car treatment on my $12,000 car. AMAZING!! TRUSTWORTHY, FAST, HASSLE FREE.
High pressure sales tactics...cornered me and wanted me to “call my wife right now” because allegedly the guy next to me wanted the same vehicle. 5 days later it’s still there...I’ve had 17 emails, 4 phone calls, and 11 text messages that I’ve tried to opt out of tons of times. It’s 2020 guys...I know what your car is worth and if your not willing to treat a customer well there’s 100 other places that will.
First the positive...my sales person that showed me a couple of Infinitis they had on their lot was nice enough and informative, but thats where the positive experience ended.Enter who I believe was the sales manager and the bad attitude. I dont think its a good attitude by saying Youre all over the map and You have to tell me where Infiniti ranks right now. First off, I dont have to tell you anything, and its none of your business if Im looking at other brands right now so to tell me Im all over the map is disrespectful and was the moment I knew I had no interested in purchasing a car here.I think I offended the guy by saying I was going to look at an Audi that same weekend...as they continued to trash Audi. The last time I checked I believe Audi just moved up to the number 1 luxury brand as voted by consumers.Finally, my trade was undervalued and the best option for me was supposedly going to be a lease. I had asked to get some numbers on vehicles that were in their network at Beechwood and Airport Infiniti as they were thousands of dollars cheaper (there wasnt much explanation for this), but what I was provided was a lease quote that was almost over $300 more than what I wanted to pay per month. What a joke...So that same weekend I went to a local Audi dealer (Audi of Bedford) and not only got a fair value for my trade in, but I got the Audi that I wanted without any hassle or dealing with a sales manger that had an attitude. There was no lease push because of perceived negative equity or anything, and they got me into the vehicle I wanted at the priced I wanted to pay. Completely different experience. Theres a reason why Audi is ranked so high by consumers based on customer satisfaction apparently.
My sister and I were traveling home from a day in Cleveland and my Q50 got a flat tire on I-77. Because of my run flat tires I was able to make it to Infiniti of Akron. Kurt in the service department was awesome! The parts dept and service dept were closing for the day, and Im sure he was about to head home too. But Kurt saved the day for a flustered lady. He checked to see if they had a tire for me, and gave me a loaner Infiniti to drive home. In a matter of 10-15 minutes we were on our way! I drove the 2 hours back the next day to drop off the loaner and pick up my car. Thank you Kurt and Infiniti of Akron!
Spencer Gray in Sales, and Tanika Brooks in Finance are exceptional! They really helped our car purchase to be a smooth transaction. In and out within 2 hours. Thank you Infiniti of Akron for such a professional staff!
Rick Orange and his Service Staff were excellent. Their professionalism and upfront and personal consultation and integrity are to be commended. I would recommend them to friends and family.
I had the most wonderful experience shopping for cars at Infiniti of Akron. Zoran was so knowledgeable and had some great insight into the Infinitis I was looking at. He was very personable, funny, and friendly. The entire team at Infiniti of Akron is wonderful. After I bought my car, they covered it with a car cover, and revealed it to me and they clapped and congratulated me on my new purchase. It was the BEST experience I have ever had car shopping. I will be sticking with Infiniti of Akron for new cars. I love all of the Infiniti car styles, I love the atmosphere, and I love the staff. Thank you all so much for the wonderful experience!
Dylan was my salesman.. he was very professional and funny at the same time. He put me in a Q50 lux and it has almost every gadget I wanted. We negotiated on a good lease deal. I can not say enough good things about this young man. I have known him since he was a kid growing up with my son. If it was was not his knowledge on the cars he sells, I might be driving a BMW right now. He really helped me make a good decision. Thx Dylan for your help even after the purchase
I would like to point out the professionalism in this dealership. I was driving up to my destination when my vehicle started having issues which could have detrimental impact to my road trip. Mr Shaun was able to get my car serviced and back on the road. His department did an amazing job pinpointing what could have been a serious issue to other dealerships.
The staff at Infiniti of Akron is amazing! They go above and beyond any expectation you have. They are not your typical car dealer. They are friendly, knowledgeable and treat you like a person, not just another sale. I worked with Zoran Terzich and I highly recommend him! Their service department is unlike any other experience youve had. The entire staff goes out of their way to help you. You will not be disappointed going there!
Some peoples experience with car buying can be interesting. I want to say mine at the Infiniti of Akron was not. A WONDERFUL team of individuals went above and beyond to make it happen. Special mention, Dylan Levy, a fantastic gentleman first and salesman second. Thank you guys and gals...
Chrystal from Infinity of Akron is the SH_T!!! Very hands on, drove from Michigan.
I had an amazing experience at Infiniti of Akron. I highly recommend this dealership, and suggest you contact Zoran Terzic. He is knowledgeable, listens to your needs, and is very easy to work with. No pressure from him or anyone at the dealership. I was there to purchase an older, used Honda, yet I was treated as if I was there to purchase a new luxury car. Best experience Ive ever had purchasing a car.
Like the previous reviewer -- I too had posted a poor rating of Infiniti of Akron as we had reached out to Nicolas Giardano on the purchase of a high end Mercedes Benz SUV. The original problem was they took a deposit and then told us they were selling the car if we didnt pick it up before the agreed upon date. That was a hassle that wasnt expected, but got resolved -- but we were concerned as this isnt a normal manner to take a deposit and not hold to the agreement. After they made things right (held car as agreed for deposit), we agreed to take down this review. Fast forward to after purchase - temporary tags on car and waiting for the real tags to show as they almost expired. Instead we receive a small check in the mail - nothing else. No email - no letter - no call. Appears at the end of the tags they decided to return my tag fee and left me with an expensive SUV that I now cant drive because it didnt get inspected in OH (not reqd) and they failed to disclose that a tint had been put on the windows that my state wont allow. They also titled the car to an incorrect address (a combination of several old) and not only is nothing coming properly, but I cant title it. I have spent the last 3 days begging someone to fix the title issue and send me a temp tag to allow me to resolve the matter. Manager, whom I finally had to get involved, said they would overnight and another day and nothing happened. Form your own opinion, but Ill never be back or recommend. No customer service and paying for a car that I cant drive
I Had an amazing experience at the infiniti of Akron. My salesman, Tristan, was very nice, informative and took the time to go over all the details. Everyone I came in contact with seemed very professional. I have been recommending tristan to everyone I talk to. I absolutely love my car and cannot wait to purchase the bigger one once my lease is up!
The customer services that I received from Jeff Carroll were top-notch, outstanding, candid, and impeccable. He made my car-buying experience memorable. Good job, Jeff.
Kevin was patient and accommodating with our needs and addressed all of our question. He made the car buying process easy, we highly recommend working with him.
Dusan provided me with one of the best car buying experiences thus far! He was patient and listened to what I told him in regards to what I wanted in my new vehicle. I love my new Q60 already! The process was very smooth and I was in and out on the road in a matter of no time. I highly recocomend seeing Dusan if you’re planning to visit Infiniti of Akron for your next vehicle. Thanks again Dusan and INFINITI of Akron.
My husband and I just bought a used Infiniti QX60 from Dave Sheppard at Infiniti of Akron. Awesome experience - we could not be more satisfied with how well Dave treated us. We have already recommended someone to go see Dave to assist him with the purchase of a vehicle. Thank you Dave and Infiniti of Akron!!!
Jayson Gary and the rest of the Service Team at Infiniti Of Akron do an amazing job of keeping my Infiniti running at peak performance. The entire team is friendly and attentive and they fix my car right without trying to up sell me on services I dont need. It is super easy to schedule an appointment and the valet service saves me a ton of time. They have even fixed cars of friends who dont drive Infinitis. I would highly recommended the Service Team at Infiniti of Akron.
Michael is absolutely the best general manager in a dealership that I have ever met in my life! I am not a fan of the Infiniti brand, but just the experience with Michael and his awesome team convinced me to give it another shot! We met by accident, when I need the service dept to get a jammed wheel lock off my G37x – and I was bored so I went to the showroom to see the display models, Michael comes over and introduces himself, unlike other managers in other places, he shows his warm and welcoming personality, he makes you feel at home, and doesn’t just try to just make a deal, but makes sure that you are happy and your experience is at its finest! I was looking for a car for about 5 months, and it needed to have a “yummy” factor, don’t actually ask me what it means but Michael and Slavic found it for me in a QX60 and even arranged a princess delivery of the car with his whole team at the ENTIRE dealership - its anyone’s dream come true!
The car I bought is amazing. I love it and the salesman was nice and respectful the only thing I didnt like was when I got home the car died on me only to find out I had to buy a new battery because the one that was in it was tested dead stillbwaitimg to hear from the dealership to see if they can reimburse for the battery since it wasnt my fault but i doubt it.
I signed a car lease with Infinity of Akron. The lease experience was great, but my Temporary Tag expired and still no plates! I was told the girl was off for three days and the salesman was no longer there! So, now my car sits in the garage until they decide to send my plates. Dont they have anyone to oversee that this is done????
Dylan did a great job capturing my business. Charles did a great job making the figures work. Im very appreciative to they both as they went above and beyond to get a deal done for my fiance and I.Thank youRyan
Outstanding!Very informed technicians and staff.They know their product well.Friendly, courteous, and prompt in their response to questions and concerns of the customer.I had a very good experience with Infinity Of Akron.
Definitely exceeds expectations very friendly atmosphere truly there to help. Everyone there seems to go above and beyond simply helping making a cup of coffee greeting you with a smile while they hold the door or picking up your vehicle for service. Ask for Nate or Kurt in service cant go wrong.
I felt that I was mislead on the mileage of a new vehicle online. When I received the car the mileage was more than expected and not the same as on the odometer statement. Had the actual mileage been known negotiations would have been different. The dealer made no offer to redress the situation. I would have been happy with a few free oil changes.
Absolutely the worst buying experience I have ever had. Ive owned Mercedes, Lexus, Cadillacs, etc and I will never again consider an Infiniti or a car from Infiniti of Akron.We arrived at a deal late on a 15 QX80 on the last day of the month, leap year actually. Monday February 29. I paid the down payment and gave the credit information.The next morning they told me the car had already been sold but they would look for a similar car. I was fine with that. Things happen. That entire Tuesday was spent searching for a different model to work. Couldnt find any. I was told by the Sales Manager they would continue looking the next day (Wednesday).So I didnt hear from anyone on Wednesday. I started personally calling all dealerships in the surrounding states looking for this car. So I text the SM, who responds and says hes off and would be in touch on Thursday. I said, well there are only a few 15s left and I dont want to lose out. Who can help? He asked for me to send the VIN numbers of the cars I found. I did. I followed up a few hours later after not hearing anything. He said he gave the numbers but had no clue as hes out of the office. I responded that he should have a clue as you still have my money.Late Wednesday he quotes me on a 15 that was $5k more per my request. It comes back $300 more a month. I ask why and he states the rates and programs ended. Thats the last I hear from SM. So 48 hours later they have my money and I dont have a car. I text him that Im angry and I will want to speak with the GM.Thursday noon. No one calls me. Not the SM. Not the GM. I have to call the dealership and ask for the GM. He tells me the promos on the 15 ended Monday and theres nothing they can do. My response was, well why didnt they tell me that Tuesday morning? I wasted two days. Then he tells me he was off Wednesday and didnt know what was going on.Side note...Ive been a Sales executive for 15 years, never have I given an upset prospect or customer the excuse of I have no clue, Im out of the office or I was off and didnt know what was going on. True leaders dont have an off day when problems arise. Bernie Moreno has a leadership problem, because theyve proven how they respond to issues. Bad for his brand.The GM never apologized. And he never once stated he would return the deposit until I asked.For a luxury brand, how could they possibly treat a $75,000 customer this way?Bad for Bernie Moreno. Bad for Infiniti.Buy a Lexus from Metro Lexus or Classic Lexus who always treated us right.Buy a Buick from Classic Buick - great service.Buy a Cadillac from Crestmont - also great service.
I called service for 3 days before giving up and asked for parts I talked to a women named Kathy who i told about my service problem she said it was a known issue with the left front end and they would order the part. When i came in 10 days later they took my car back and i waited over an hour while they took my car apart and then came out to tell me that my part was not in. Its a 45 min drive each way for me and i waited an hour, also took of work. You might want to take a trip to a different Infinity dealer for service good luck.
My experience with Infinity of Akron was horrible!! The sales personnel was very dishonest, they down right lied!! After being told a problem had been fixed, only to find out that it had not, I called the salesperson, who failed to answer my calls. I left a message, still no call. I called his supervisor, who told me to take it to the Toyota dealer. After paying that much money then having to take it to the dealer the next day is just ridiculous!! Buyers Beware!!!!!
I am writing to express my appreciation for the excellent customer service which I received from Amanda. The entire staff was warm and accommodating, and they were helpful to me.
We never received the title for a vehicle we purchased from this dealership. Ive been calling for weeks, leaving messages and getting the run around. No one will call back or address this issue. I am thoroughly unimpressed with the customer service and lack of professionalism of this dealership. I will never again buy a vehicle from this dealership and highly discourage anyone else from giving your business here.
To God be all the glory for making my husband to meet Mike Wozniak a sales consultant at Akron Infiniti. I remember my husband calling me at work just talking about this sweet Man instead of the car he was looking at buying; i asked him if he was buying car or not, said yes but going to Akron Ohio, asked him why. said Mike sold the car to him with is good attitude, not pushes before he even look at the car. I decided to talk to the guy, I got blown away and loved me too.Mike went extra mile to send a little video of the car, made things work and today we are in Akron to pick the beautiful Car.Thank you so much Mr. Mike for making my husband dream comes through.We all love our new cow boy.Yomi.
Through my experience, purchasing a new vehicle has always been a hectic and unpleasant experience that most people would normally dread. The entire staff at Infiniti of Akron exceeded my expectations through the delightfulness with dealing with both the sales and service team throughout the course of my lease of an Infiniti Q60. Never before have I felt that I was a part of a family like the Infiniti of Akron team embraced me within theirs. I enjoyed working with Dan Musa in order to get me a fair deal on my Q60, as well as Barb Salem in the service department to work around my busy schedule with service. I would highly recommend any potential buyers to concider purchasing your new Infiniti with the group of gentlemen and women in Akron. They truly do put the service of consumers first, and make the entire car buying experience as fun as possible. If you read these random posts, thank you for everything...I truly do appreciate it!
I went to Infiniti of Akron and Spencer was an awesome help and got me handled quickly. He got me into exactly the car I wanted and made everything a easy process for me and I would truly recommend going there and letting Spencer handle your car needs.
Called this Dealer about a car that was on Marketplace. The lady said see saw it on there inventory but not sure if they had it said she would get back in thirty minutes never a call then after one hour got text from another salesman want to know what i was i interested in told him iwas talking to a lady about the car he said didnt know of her took my information said he would call back in thirty to forty-five minutes never called i texted him back never nothing dont like to be lie to stay away from this Dealer the car was took off marketplace the same day
Idiots, I knew more about the Infiniti models than she did. I can understand if they dont know about used cars but the main focus of the dealership and she didnt know. I also inquired about special offers or buy/lease deals and she pretty much had no clue.I even asked her about the difference between two models on the lot and she told me she liked a different model completely than the two I was looking at.TRAIN your staff
Amanda helped me get a car that I was looking for. She helped make sure the payments were within my means and took care of me after a misshap earlier in the day!
Ive had experiences with Infiniti of Bedford, Cleveland, and Columbus every time Ive needed my vehicles serviced. The Akron Infiniti dealer has always been a pleasant experience and the staff seems eager to please. I believe the customer service should match the amount of money being spent, and lets face it, Infinitis are not Fords. Good work IOA.
I always have positive experiences at Infiniti of Akron. My advisor was Barb and she explained all the maintenance issues with my car. She is very knowledgeable about car maintenance and good at communicating information to her clients.
Great place, friendly knowledgeable staff. Bought a car and loved the sales associate, the service department is fantastic, answered all of my questions and got me in and out quickly. Would highly recommend if looking to buy or need service.
Crystal was really good and helped me get the car I wanted . I’ll recommend her to everyone
Awesome experience. Spencer Grey literally did everything for us. The whole experience was the perfect mixture of laid back and business professional. End of the day, he got us exactly what we wanted. Bottom line, go see SPENCER at Infiniti of Akron!
I went to Infiniti of Akron last week in search of a new Q50 or G37x. The dealership itself was quite impressive. I could tell it was brand new and the staff was extremely helpful. I would like to specifically say what a pleasure it was to work with my salesman, Bob Penrose. He made the entire experience stress-free. I could tell he truly cared about his customers. If you are looking for an Infiniti from the Akron/Canton area, go to this place and ask for Bob! He will take care of you.
Brian was a great salesman. No pressure dealership with very fare pricing! Finance was quick and easy!
As usual, Barb and the Infinity staff provide a very prompt and professional service. Im made aware of all details regarding my service and they are kind enough to provide transportation if my vehicle requires a major service. The staff are friendly and courteous. Five star performance once again 👍👍
Horrible!!!!! I took my car to infinity for an oil change later I noticed my car smoking, I lifted the hood and there was oil splattered all over my engine. THEY LEFT MY OIL CAP OFF! Not to mention they also charged synthetic oil change price of $65 for Standard oil change. I had to call the service department and had to bring my car back to the Akron dealership to have my oil checked and my engine cleaned. Then the service manager stated that they would also give me a free detail of my choice either interior or exterior for the hassle. When I tried to redeem my detail conveniently they had no record of it of any of it and failed to honor anything although they did say they would detail my car but they would have to charge me full price. Im disgusted!!!! They failed on the iild change and their word ir to note my account. Thee guy setvice manager care less. Furthermore when I called last week they never returned my call the service tech had to check with the service manager all last week they never called me back I finally had to call back after leaving several messages yesterday finally got in touch with somebody today which was a complete waste of my time I will never deal with Infiniti of Akron again makes me almost want to never even buy another Infiniti again.
Great dealership. No high pressure sales. Worked with Kevin Marsh, who was courteous and interested in helping us find the right vehicle. I would recommend Kevin, Frank and Infiniti of Akron.
I had a great experience with the salesperson Spencer! Unfortunately, I test drove the QX80 and it was very limited in legroom. 😢 It drives very smooth and the interior was elegant and luxurious!
Transaction was very clean and easy. Kevin did a wonderful job working with me over the phone and in person. This purchase was worth the drive from PittsburghThank you
Went to buy a used car I talked to the guy and asked him not to run my credit more than 3 times. He said dont worry we got you approved already, so not just that they lied about my credit score to give me a higher interest rate but also I received 16 letters from different banks telling me that I couldnt get approved.... so instead of helping their ruin me more...
Took my vehicle in for diagnostics. Wanted to check why my passenger seat stopped working and check engine light came on. (prior to bringing in the car i scanned it with OBD2 and determined that there was a vacuum leak which triggered the light.) All i needed dealer to do is to use their knowledge and expertise to find a leak and provide repair estimate along with the reason for non working power seat etc.Dealer confirmed that code was for vacuum leak and reset check engine light stating that code was not current. Check engine light was reset.Also seat control module was shorted out by technician. I have brought the car with not working passenger seat and now i had to pick it up with no power seats period. I could barely get into the car because of not functioning driver seat. Not sure how it is possible but that part was quoted at $1000.To my huge disappointment check engine light came back in a day or 2. This would mean that the code is current and the tech who looked at the car is not competent.Not only my problem went unresolved but also my vehicle was messed up by what suppose to be qualified service provider.All this was done with smile on the face by the way. Yes everyone was friendly.Cannot believe that i was thinking to buy my next car there.Update:Got the part that dealer quoted me at $1000 for fraction of the cost. Same problem with the passenger seat. (This would mean that technician did not diagnose problem correctly and on a top of that shorted out my old part. Driver seat did work when i brought the car in. And claim of the SCM being bad is not holding up since same problem persists with new module.)Awful experience. Dealer is not even trying to rectify the issue.Took the car to the dealer on November 9th. Wanted to give it another shot and see if dealer will rectify the issue with check engine light and tell me why my driver seat wont work.Instead of looking at the car dealer argued that they cannot work for free!?Excuse me: but i have already paid for services that i have not receivedVacuum leak is still present and passenger seat is still not working. Initial diagnostics that i have paid for is not completed.STAY AWAY FROM THIS PLACE!Received a call from the dealership in January and thought that someone was going to offer to look at the car again as goodwill gesture to satisfy their customer.Guess what? It was not even remotely related. They wanted to sell me a car!!! Really? After what i have been through? You think that i will actually consider buying a car from your dealership? Why would i purchase a vehicle from the place who cannot run diagnostics on the car and fix the problem? How can the place like this be trusted with the warranty? Why would i spend 50+k o the car that i wont be able to service?TRY TO MAKE THINGS RIGHT FIRST!!!
Excellent service. From the time I pulled in to the time I left with my loaner was less than 10 minutes. I received a text about an hour later- my car was done. When I returned it was waiting for me, freshly washed! Thanks Infinity of Akon!
Very professional. Good people! Went the extra distance to take care of me and give me a great deal.Would definitely recommend to friends and family!
Incompetent and rude staff that have no interest in actually helping you and only want to make as much money off of you as possible. They sold the car I put a deposit down on to someone else! What was the point of putting down a deposit to hold the car if they were just going to sell it out from under me? Avoid this dealership at all costs! Go somewhere that deserves your business.
Very amazing experience.They treat you good from the parking lot until you get your new car. When everyone told me NO Infiniti of Akron told me yes...really good people..I will give them 6 stars but only let me do 5...thanks.I really recommend this place.Look for Spencer Gray.
Thank you Crystal! She was very helpful and patient
In one day I purchased two cars from Zoran Terzic. He was great to deal with. He was very friendly and accommodating. Was willing to work with us and get the payments within our comfort zone
I had one of the best times ever purchasing a car. Melissa, Desean, and Logan took care of everything. They made a customer out of me.
I bought a car from infiniti of akron in February. This was an out of state purchase. It was pretty much a flawless car purchase and process. Frank, Dylann and Logan are an exceptional group. Thanks
Kevin was very nice, helpful and polite. He sold me my very first Lexus. I would recommend him at the Infinity of Akron dealership.
Akron Infinity took care of the services scheduled fine. However, when asking about an issue with my car stalling at startup, no one had any thoughts. I even emailed a response to the service agent that followed up by email and so far no response.... I asked about a possible computer programming issue but no reply has been made to date. Why the follow-up question on howd we do? if you dont want any response... confusing. Maybe Lexus should be my next car come spring?Thanks
First Class operation,just what you would expect when buying higher end vehicles.Excellent support people, Barb, Sean, Casey,and of course the Major Domo , Mike Thomas.Love them all, they all go out of there way to make you feel at home !
I received a call 3 days ago from the internet receptionist. She told me its time to schedule an appointment to have my car looked at since Im within nine months of my lease. When I got there to my schedule appointment on time they did not know about this and how to handle it so I left.
I went to set an appointment and found out Jayson Gary the Service Manager is gone. He was the only reason I still had my Infiniti. I will find out where he went and let everyone know.
Top Notch!! Highly RecommendedDJ, Scott, Erik, and Michaelle were awesome, smooth transaction.Thanks again 😁
INFINITE OF AKRON HAS AMAZING SERVICE , JUST WISHED THEY LIKED THE PATRIOTS..... BUT AS FAR AS SERVICE THEY WERE AWESOME NATE MADE SURE I UNDERSTOOD THE SEVERITY OF MY VEHICLES CONDITIONS AND DID HIS BEST TO HELP ME MAINTAIN MY VEHICLE PROPERLY.
Third vehicle I have purchased here! Great customer service super easy buying experience! Amanda was great!
Excellent service! Dylan and Charles did a great job helping us purchase our new car
Dylan is the best! This is the second vehicle we purchased from INFINITI of Akron. We have had 2 great experiences. We will be back!
My parents bought me a car from Zoran Terzic at Infiniti. He was great. Very easy to get along with and no high pressure sales tactics. We felt like he was on our side.
Best Car Buying experience! My sales person Mark Brown was professional and understanding! I truly recommend going here for your car needs!
I love my new QX60 that I picked up yesterday. Zoran Terzic is the best salesman that my husband and I have ever dealt with. He is very knowledgeable about the product. I would highly recommend this dealership to family and friends. Thank you again Zoran.
Loved my experience here! Spencer is a great salesman and listens to what you want. He also just makes you smile
Excellent service! I just moved here from out of state and I’m loving here and I’ve certainly found an excellent place for my infinity SUV for service/ maintenance. What great customer service!
When I walked in this dealership I felt like everyone made me feel at home, Spencer and Tanika are excellent sales people I truly recommend them to anyone in need of a car! Don’t forget to ask for Spencer he’s the man!!
Dealt with Dusan, Tanika the finance person and the sales manager jerry. Was such a nice, easy pleasant experience. Highly recommended!!!! Thanks so much!!
Amanda K., Michaelle and team were awesome helping us find a new car and wrap up our lease. Thanks!
Kevin Marsh was an excellent salesman. Smooth, easy, fast transaction from start to finish! Would definitely utilize Kevin again for future purchases.
The Service Department (Nate) is wonderful! He is always helpful and pleasant to talk to. Thank you for taking such good care of our QX70!
Spencer Grey was great! Super quick efficient and friendly! Got ya out with a car within 2 hours. Wonderful experience!
I just bought an Infiniti from Infiniti of Akron and I cant say enough about the great service I received from sales man Zoran Terzic. He treated me and my grand daughter like family and thats why Im sold on Infiniti. Couldnt have asked for a nicer person to deal wIth. Thanks Zoran!!!
My wife and I were very pleased with Kevin Marsh. We had a very pleasant experience working with him. We would recommend him to our friends.
I am glad to purchase 2012 Acura MDX with technology package. This company have tremendous customer service with perseverance and resilience. When you decide to purchase a vehicle, I strongly recommend Infiniti of Akran.
Kevin Marsh is awesome! He was incredibly patient and helpful throughout the process! We highly recommend and will be going back in the near future!!
Infinity of Akron made it super easy and pleasant to purchase our new car. Kevin Marsh was knowledgeable and provided an excellent experience.
Kevin Marsh was an outstanding representative of this organization. There was no pressure and only positive assurance. He is recommended without reservations!
I went to visit new Infiniti dealership and Zoran Terzic was helping me, showed me the product and gave me the tour of the facility. I also met other people that work there. I loved the product, and thinking about switching, great location, great people, and highly recommended.
The service department at Infiniti of Akron are fabulous! They have always provided me with world class service. They are truly excellent and go out of their way to make sure everything is perfect!
IOA is a great dealership. The service staff goes above and beyond to help their customers. My car was just detailed and it looks amazing!
Very well pleased ! Service was amazing! I definitely would recommend this dealership, very satisfied!
Love that Infiniti now offers test drives that come to you but when you need service they won’t even come 2 blocks to get your car while you work 😵
PARTSthe parts department is shady you ask for a right hand control arm and they send you a left and will not tack it back knowing they screwed up and sold you the wrong side will never use them agen
Total reviews rating 4.5
199 Reviews for INFINITI Of Akron 2023:
Review №1
2022-03-25Crystal made purchasing a vehicle easier and faster than ever! I came from Michigan to purchase a vehicle, they have some of the cleanest vehicles I’ve ever seen! And great deals too! The entire process from start to finish was very simple and quick, thank you Crystal and thank you Infiniti of Akron you have a great team! I definitely suggest anyone looking for a new or used vehicle to stop by here and see Crystal for your next vehicle!
Review №2
2021-10-24I went to INFINITI a few weeks ago to look at a car that I saw online. I met my salesperson DJ and from the start he was great. He and Michelle got me in the car that I was looking at. Everyone was really nice and helpful and I can’t thank them enough. I highly recommend INFINITI of Akron if you’re in the market for a new car. Thanks so much DJ!
Review №3
2021-11-27I’ve been on the hunt for an SUV with a 3rd row and after some disastrous experiences at other dealerships I landed at Infiniti of Akron. I was fortunate enough to have Crystal start the smoothest process I’ve ever experienced when buying a car. Every person we came in touch with was friendly and helpful! I recommend Infiniti to anyone and will certainly be back again!!
Review №4
2021-07-21The sales manager Michaelle Schondel was phenomenal! She made the process easy and stress free. From negotiating a great price to fixing a glitch AFTER the sale (which she didnt have to do) she was the best. Before working with Michaelle I had a few cars I was deciding between but I didnt feel comfortable AT ALL while negotiating with the other dealers. She was no nonsense, honest and very accommodating. Shes a true asset to this dealership.I test drove the BMW X7 and the Mercedes GLS before deciding on the Infiniti QX80. My Infiniti has a much more spacious feeling 3rd row (with power reclining seats my 6 yr old loves!), nicer interior options and Infiniti considered us girls when they built the front seats. I can raise it high enough to see the road - definitely better than the Mercedes or Range Rover. No matter where you live Id suggest traveling to this dealership to buy your car. Definitely talk to Michaelle. I wouldnt buy anywhere else.
Review №5
2022-01-06I LOVE everything about Akron Infinity. I have not met one unpleasant person. The gentleman that greeted us today was beyond friendly and helpful as he assisted us in getting our car serviced (oil changed). We love our car and we love the employees. It makes the two hour drive worth it every time!
Review №6
2021-08-03My salesperson, Jakob, got in touch with me as soon as I sent my indication of interest online for a used BMW M5. It was great to deal with him, he asked what my ETA was so he could have the car ready for me when I arrived (1.5 hour drive). They had a VIP tag on it with my name when I got there; everyone wants to see their name up in lights! Jakob had in depth knowledge of the vehicle and was able to explain the features and awesomeness of this car beautifully. I videod his extensive explanation of the control panel and car functionality to review later. Very pleased to work w Jakob as well as the finance guy, Erik Parkinson, who got me a good rate and helped me with the warranty ($ ouch!). Infinity of Akron really took care of me; a very easy vehicle purchase. I had a big smile all the way home! Thank you!
Review №7
2022-03-31My experience was nothing short of AMAZING. I drove three hours to pick up my vehicle that was already ready for me. I told CRYSTAL my sales rep my budget and she made it happen, she knew exactly what I needed and even sent me home with a full tank of gas and the best experience ever. I’m forever grateful for the whole encounter.
Review №8
2022-03-23I bought a truck from Infiniti of Akron out of state (drove from Texas to pick it up). The salesperson Crystal was great to work with. She always answered my questions promptly. She went above and beyond by offering and making a video of the truck. My only complaints would be: I drove almost 24 hours (drove through a horrible snow storm) to pick up the truck, took 2 hours after my scheduled appointment at the dealership before getting the truck (money was already paid to dealership days before) and they gave me the truck with no gas (58 miles). I inquired if they normally fill up before and I was told they only put in a 1/4 of a tank. I feel being a higher end dealership, me driving a long ways and having to wait over 2 hours after my arrival, they could have given me a courtesy fill up.
Review №9
2021-12-17Crystal was helpful and found the car I wanted. She was so patient with my husband and myself. I plan to visit the dealership to learn more about how to work everything in my loaded Infinity. We purchased our car on a day we really did not expect to find it. Keep up the good work. Sylvia and Ray Ruff
Review №10
2022-03-31Came from Michigan with my dad to get his new car and it was definitely worth it! Crystal was amazing! Very friendly & extremely helpful throughout his whole process, would definitely come back to get my car!