Hotel Indigo Cleveland Downtown, an IHG Hotel in Cleveland


4 (199 comments)

Review №1


Pretty nice room, one elevator was down the entire time (not so sure they ever get it fixed based off other reviews). Stayed for a conference at the convention center & liked that it was about half a mile away. Some good restaurants in easy walking distance but check the hours, most seem to be closed by 10 pm if it isnt a bar. Valet seems to be the only way to park.

Review №2


We were very excited to stay at this hotel as we have enjoyed Hotel Indigo establishments before. However upon entering our room, it was evident it had not been cleaned well. There were water rings on the dresser and the bedside tables. There was hair in the shower. It was disappointing, especially with COVID going on still. Our room was also lacking the amenities of a coffee maker, cups, or even a dish to put the bar of soap in. The location of the hotel is great, but next time I will be booking elsewhere.

Review №3


Positive: From the start, the valet and clerk were exceptionally nice. The room was very clean and inviting. The bed was very comfortable as were the linens. I would definitely stay there again. Negative: The coffee pot in the cupboard was hard to see to use.

Review №4


Really great staff and location. The walls are really thin and unfortunately on the second night there was a party happening all night until early morning that disrupted my wife and toddlers sleep. If the walls were more sound proof and we had some fresh towels and trash pickup I would say 5.

Review №5


Great location, nice staff, but despite arranging late check out (5pm) at the time of check in, the manager came to our room at noon to ask if we were checking out. We left for lunch at 1, came back around 4, housekeeping had already been by, threw out our remaining water and snacks, and left our door bolted open. Luckily most of our belongings were already in the car, but Im not sure what would have happened to them had they still been in the room

Review №6


Check in was quick, the staff was very friendly. My room was spacious & cute, the bed was very comfortable, the TV was huge. The hotel was very noisy, the mechanicals & the guests. I feel that it was a bit overpriced but it is so close to Rocket Mortgage Fieldhouse. Renovations are pretty nice but messy, paint splashed onto floors. Cleaning needs improved, there was an eyelash strip on one of my bedside tables.

Review №7


Really enjoyed the stay. Pillows were awesome!! Staff very friendly and willing to help with any need. Rooms clean and comfortable. Did not need to adjust thermostat at all. Very close to entertainment and food venues.

Review №8


The hotel room itself was very nice however it seems that The Valet company that they use Stole all the change, our ipod and a prescription medication from our car. When we immediately brought it to their attention ( When getting into the vehicle everything from the console had been dumped on the passenger seat so it was obvious someone had been rooting around) we were told they would call the police so we could file a report and we were refunded the parking fees, but no one seemed at all interested in looking further into it. It seems it would be easy to find out who did it since they had the keys the entire time and advised us that they always lock the vehicles. Again the hotel was lovely just dont leave anything in your vehicle of value

Review №9


Room was clean and comfortable, if a bit small. Free WiFi is greatly appreciated and the staff was helpful. Location is convenient to Playhouse Square and downtown. Unfortunately, both elevators were out of service during our stay. 🫤

Review №10


We chose to stay here because we were in town for a concert at rocket mortgage. The good thing was it is right across the street from that, which is super convenient. However the hotel experience was completely underwhelming. We got there and the front desk staff was not very friendly, however I didn’t really mind that. When we got to the room I inspected the sheets as I always do and there was hair and eyelashes all over the sheets! Super nasty! When we were leaving for dinner I asked the woman at the desk if I could get a change of sheets and she informed me that the laundry is locked up for the night. Even after I told her that our sheets were dirty. She didn’t care. Absolutely disgusting that they expect people to sleep in dirty sheets. We would never stay here again. Even if you are staying for the convenience of rocker mortgage, DON’T.

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