Hot Head Burritos in Brunswick
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Brunswick, Medina County, Ohio, US
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Site: https://hotheadburritos.com/brun...
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–9PM
- Saturday:11AM–9PM
- Sunday:11AM–9PM
Hot Head Burritos in other cities:
We tried Hot Heads for the first time tonight. The food was good. I called before ordering online to get a description of the sauces, I spoke to Vince. He was super nice and went over each of the sauces with us. We really appreciated him taking his time to explaining the flavors for us, it helped make it that much better.
Great people work behind the counter all of the meats pork chicken steak ground beef look very fresh along with the tomatoes salsas lettuce cheeses peppers and onions and like 10 different other sauces that are very mild which have very little bite to the sauce and the hottest sauce is still in question since i need to work myself to handle the heat
Not sure what I just spent $14.00 on...I was left with a terrible taste in my mouth after I ate what was supposed to be guacamole. I couldnt even eat it with my chips. Which actually had no flavor at all, so I didnt want them anyways. The burrito was bland. The ice tea was watered down. My friend ordered a steak burrito and he said it tasted like salt wrapped in a tortilla. The food was overpriced and definitely not worth the money. Nobody asked us if we had been there before. Nobody explained the sauces or told us anything about the menu when we ordered. It still wouldnt have made the food any better, but good customer service would have helped.
They have very good food! The staff making the burritos are friendly. I have ordered in store and online. The food is stored in a heat box when ordering online and ready for pick when I arrived. The burritos are very good and choices for extras is great. I always get the guacamole and always get a good helping. Excellent food and service!
Love the food and the great customer service...HOWEVER...Im not thrilled with the fact that we were asked to tip them...when I stood in line...I ordered everything on my burrito...I paid for my burrito...I refilled our beverages...and I cleaned up after myself when I was done eating. Yet they asked for a tip and made it awkwardly uncomfortable at that moment!!Waiters and Waitresses get tips based on table service!! I dont tip the kitchen staff for putting the meal on my plate when I go out to dinner at other restaurants either!UPDATE: Since Google Maps doesnt allow me to reply to the owners comments directly, I guess I have to reply by doing an update.The person running the register hit whatever button they did to make the credit card screen show where I needed to put in a tip. They then asked me how much of a tip I would like to give them?!Thats way different than just having a tip jar sitting there for me to donate to if I so choose!!Im even more surprised that you as the owner didnt apologize for what happened! I stated very clearly that the situation was very awkward and uncomfortable. Is that how you want your customers to feel when they come into your restaurant?!?
Clean, happy environment that you always want when visiting a restaurant. Using my 7 years experience in the food industry, Let me tell you that this restraurant is clearly very well managed, and the employees are very good at what they do. The food is very good, and Ive never had an issue in the 20+ times i have been at this location.
I want to love this place but the workers have been VERY RUDE and GROSSLY UNPROFESSIONAL as of recent months. Ive seen employees eating right over the food bins, touching their faces, pulling up their pants etc., with the protective gloves on, and then handling the food. GROSS AND DANGEROUS! I wont return. I dont expect perfection but there are somethings you just shouldnt have to tolerate.
The food there was ok at best. The flavors were alright. But we had put in a pick up order about 45 minutes prior to getting there and food wasnt made by the time we were there. Despite being fresh, the food was somehow cold. They forgot to put condiments on the side and forgot lettuce on something. Overall, it was disappointing. We wont be going back.
I finally checked it out. I had never had hot heads...always went to Chipotle. The staff was super friendly and it wasnt busy at all. I got a bowl, a few more topping options than Chipotle. The sauces are the big thing and I have to say the one I chose was good. Good enough that I would rather the sauce selection than not having one so now this is my new burrito spot.
Good staff and service, clean restaurant, just not crazy about the food. Dont get me wrong, its good, but its basically a very average version of chipotle with not enough more options to make it unique it stand out. It is spicier though, living up to the name. Id eat it again but not my preference.
Like Chipotle, but much better. Cleaner restaurant with faster and friendly service. The barbacoa is always good, Ive yet to have Chipotles version without getting a huge chunk of fat or gristle. Everything just tastes better and fresher, without being ridiculously salty like Chipotle is.
Overall a terrible experience. There was an up charge for most everything there. The portion of meat that you get with your order amounts to about 2 tablespoons. When I asked for more meat they said it had a small scoop and then a large scoop for $2.50 more which still didnt even come close to a chipotle portion. It was neat that they let you put different sauces on it but they only give you tiny spray of it and then it was the only thing you could taste. The person I was with didnt get sauce and said the bowl tasted very bland or the ingredients didnt mesh very well. If you ask me its a poor mans chipotle that charges more. If you are thinking of even trying this place for a meal, dont bother, your not missing much.
Their was a blonde haired lady, couldn’t been no more than the age of 20 I believe her name was Tricia. Anyways this girl was very rude and seemed very off. I arrived like I usually do just a simple walk in for my regular burrito bowl. I got greeted a nice young man. And I noticed her just standing there while everyone else was doing something then when I went to cash out she was very rude. I believe I’m either going to go to another location or switch back to nasty chipotle this really ruined my experience at this amazing place. Such a shame.
The order was wrong (missing ingredients and had the wrong sauce). When I asked about it, I got a rude and obnoxious lecture from a teeneger, blaming me. The order confirmation was correct but the order wasnt. I had to throw out the order since it tasted terrible. I dont recommend them.
Literally have the best Chinese and Japanese food! Everything my family has had from here hus been delicious, hot, and the price is amazing! When you call, there estimated time is typically incorrect. We freque fly wait an addition 10-15 minutes longer than what they say but it is due to their popularity and that the food is fresh. TOTALLY WORTH THE wAIT! Especially for the quality and quantity of food for an excellent price. Oh and the variety they offer is unmatched. I do wish they were open on mondays though
Very disappointed with the place. We ordered online and maybe thats where our mistake was made. This was our first time trying and when your order gets messed up you probably will not try again. We ordered chicken tacos and we got tacos with no chicken just veggies. Then we ordered a childrens quesadilla meal and we didnt get the sides of a cookie or fruit shoots.I looked at the receipt and our order was correctly entered so the fault wasnt on ordering online. Im not someone who will drive all the way back to restaurant to fix an order. So stuff like this really to put it politely makes me so fricken annoyed.
Service is fast. Food has good flavor. Cost is high for what you get. Seems like every single item is an upcharge. A burrito, chips & queso dip, small drink over $18 total?? Want dipping queso or salsa, no problem, $4. Oh you want a teeny bag of nacho chips to dip in that?, another $3. Not to mention after heavily dipping into the bowl of queso, I still ran out of chips and had to scrap the 2 tablespoons of queso left over! Forgot to mention that I had to sit at a table with smeared food on it because none of the tables had been wiped off. Even when I left I tried to clean my spot up best I could for the line of patrons who were still ordering. Young male running the cash register had company the entire 25mins I was in the store eating. A young, female, non-employee (apparently a girlfriend) was busy chatting with him, standing basically next to him, as the store is laid out like a service line with register on end.
Last time wasnt as impressed as time before. Might be miminal... But i ordered the sweet habanero burrito... I get home , theres no sweey habanero sauce in burrito.... Whats the point in having different names for burritos if ur not gonna put in the burrito whats listed on the menu.
Burritos! Bowls! Sure, you could go to Chipotle. BUt Its a different experience. Why? THE SAUCES. There are multiple sauces to add to your burrito experience, from mild stuff like ranch and BBQ, to straight up super hot peppers. Combine for dozens of flavor combinations. They also have savings for duos and family deals. Go eat burritos! GO!
Ive been working in Brunswick and come into this place at least twice a week... For the last month. When I order at Hot Head, fairies and forest animals surround the artist constructing my Heavenly delight, singing and helping right before my eyes. I pay not more than a haypenny for the priceless good I will soon consume. I begin. My mouth full of burrito, heart full of love, eyes full of tears. My stomach as full and complete as my soul after leaving. I need one in Willoughby.
Very disappointed with Hot Head Burrito. They do not understand the customer needs or wants.Very light on the ingredients and I cannot believe they measure the ingredients and will resist when you ask for more.Management needs to have a reality check and reevaluate the way they do business.
Total reviews rating 4.3
199 Reviews for Hot Head Burritos 2023:
Review №1
2022-03-01Stopped in to Hot Head for a quick lunch. Callie was very helpful in making suggestions as to what sauces would go well with my pork bowl. Love their sweet habanero sauce. The serving portion is huge. I will easily get 2 lunches out of my meal. A bit pricey, but the burrito bowl I had was very good.
Review №2
2022-02-27Don’t do it!!! Ration police..!!Dined in today. While they were building my burrito bowl I could literally count how many chicken cubes rolled off of the serving spoon and into the bowl. I was shocked when I realized he wasn’t going to put another scoop of meat. Actually had to order double meat to get a regular portion. Not sure what happened to this location. The only thing that didn’t seem to get rationed poorly was the mountain of rice they use to fill you with. Awful. 2 bowls and a kid meal almost $40 whoa!!! Won’t be coming back to Brunswick location.
Review №3
2022-03-07Always friendly staff here. Ive tried the tacos, but I usually go with a bowl. Great food selections..I tried a little pineapple once and now I have them add it every time. The one thing thats disappointing is that the ghost pepper sauce isnt available any more...that stuff was amazing!
Review №4
2022-03-20Food was fresh and delicious. My first time eating there. The staff was very helpful. It was a little more pricey than I expected. Their chips are course and delicious, but the chip portions were small for the queso dip.
Review №5
2022-06-16Just tried hot heads for the first time tonight and there was a tiny piece of toothpick in my food that I almost swallowed and in my friends burrito he found one too and accidentally swallowed it!! Not sure if this is common but it should definitely be looked into. We both got chicken
Review №6
2021-09-17We usually order at the Strongsville Location. They were closed at 8pm so we ordered online. We picked up our order and it was trash. Very little portions, missing things that were paid for, no drink or Cookie with the kids meal, All were cold and nasty. Just all bad. I called the manager today. She said she was sorry and offered me a coupon. Ive never had a bad meal in Strongsville. Im not sure what happened here. A coupon and Im sorry wasnt enough for a 40$ order and A drive.Pass on this spot drive to Strongsville!
Review №7
2018-02-16Great food and service. Very similar to Chipotle, has better sauces though. Youll learn to love it!
Review №8
2021-12-01Dont eat here. Probably the most expensive build your own burrito place in the whole country. Outrageous! Im not sure what I spent $16.50 on for one person to eat but. It was cold. The steak was chewy and flavorless. Employees were rude. The only positive thing i have to say is it was clean and the workers wore gloves. Thats it. Back to Chipotle I go!
Review №9
2021-12-25My husband was going down the line and after his meat and rice the kid wrapped it and started dumping cheese on it. My husband said wait I wanted more stuff in my burrito. The kid tried to play it off and say thats how its done lol so he proceeded to dump salsa, corn, sour cream etc... All over the burrito. Then my husband goes to pay as they are making my burrito and the same kid didnt tell the cashier in time to add my guac. This guy goes into full panic over $1.50 in guac trying to stop the transaction. when that didnt work he created a whole new order just for the guac and ran my husbands card again. He never smiled, he wasnt polite. It was a weird interaction overall. oh and chipotle is definitely better. I was so disappointed with the taste of my food.
Review №10
2021-08-13I figured Id eat here twice before reviewing as the register runner kinda irritated me and I didnt want it to influence my review. The food was delicious and the portions are big(depending on whos building it)and Id advise using the foil wrapper around your burrito unless you like wearing your food. Only complaint is on certain days the burritos are 2 for $12.99 what it doesnt tell you is if you get to many toppings or any extras its not gonna be 12.99. Our 2 burritos came to $22.89 on said 2 for 12.99 burrito day. It was delicious both times though