Wheelchair-accessible car park
Yes
Honda Service Center in Westerville
Categories
Location on the map
Westerville, Franklin County, Ohio, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 614-882-1535
Site: https://www.roushhonda.com/service
Site: https://www.roushhonda.com/service
Opening hours
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:8AM–6PM
- Saturday:8AM–6PM
- Sunday:Closed
Honda Service Center in other cities:
Comments (82)
Normally I have good service here but was disappointed re: the lack of communication re: the status of my vehicle. My car required a part that needed to be ordered. I was not updated that the part had not arrived and that my car was not going to ready as expected. A loaner car was not offered as a courtesy as a result of the lack of communication. My car took an additional 5 days later than the expected date I had been informed.
The service was fantastic very professional and very to the point. The service advisor Jared j e r o d Lumpkin badge number I think b432 was exceptional . He acted very professional it was very courteous and very thoughtful of the situation that I had with my daughters car I would recommend anyone coming here at any time what a great group of people.
I had a great experience at Roush Honda. Great certified pre owned cars at great prices. Angel was great and helped me throughout the whole process. Always friendly and never a high pressure approach. I will be a customer from here on out!
Always super friendly service! Wonderful people
Quick and reasonably priced service. Dropped my car off for a “walk-in” oil change and it was done an hour later. Very friendly and helpful staff as well.
I with my friends we wait for services plus they charge her $113 dollar for tire when I pay 175 for plus we wait another hour for they be able to give us the keys. I thin they follow sleep with the service paper 1 extra hours
Rouch Honda is a good dealer. Like all dealers, their prices are a bit higher than a regular mechanics but they do a good job and I know that theyre quite transparent with me when they give me their estimates. Ive had them fact-checked with my regular mechanic and he seems to agree with their prices and diagnostics considering that they use honda parts and their labor costs are higher per hour. Thats not always bad though... I like them. I think they are a good place to get you Honda auto-maintenance done.
Worst showroom ever. My cars AC was not blowing cold air. (Honda civic 2016) and i dint realize that Honda had recalled all the cars from this time frame with the condenser problem. These guys charged me $1300 in total to get this fixed. And reason told me i have a faulty compressor. This is completely ripping of customers. I cant give negative ratings otherwise I would have given negative stars. Worst people and place to get your car fixed.
I am a fan of Roush Honda. My family has three Hondas all certificated used. I am happy with the value of the vehicles and the no pressure approach. The service department is professional, determined to get the issue right the first time and charges reasonable prices. I have confidence in Roush Honda and recommend it to anyone.
How come all the time you have a quote for service and always there is additional work to be done. I think its just a RIP off in my opinion. Charges are too outrageous. If a true family focus business then let it reflect on the service to peoples pocketbooks especially in this Pandemic with struggling families. Just saying.
Excellent service. Replaced at no charge a week battery that was found at a routine service appt. I wont go any place else for service. Thanks to November and everyone there @ Honda in Westerville!!
Called about a part they said they had it in stock I drove all the way to Westerville just for them to not have it plus it would take 3 days to receive. Worst customer service ever they were so an organized nobody knew what was going on I will never recommend or come here ever again
Roush’s service is second to none. They aren’t pushy salesmen, they are upfront and honest. I highly suggest giving them a visit if you’re looking for high-quality used cars. Fantastic service. I will be visiting them every time I need help with a car.
Always great service. Friendly staff and willing to help out with questions and concerns
Arrived a bit early to get a replacement fob and actually got out a bit early as well. Smooth, easy process, and absolutely part of why my family drives Hondas.
Quick service and they care about their older clients. Helped my Mother and treated her with respect. And this is why we continue to go there!
Great service. Very fast with getting parts in.
Amazing place. But I have a question, do I need to make an appointment in advance for the oil change?
Honda service centre. If you need to service your Honda car you can come here. The staff is friendly and will guide you accordingly
Excellent service. Timely and efficient. Keep their word and do not under-deliver. Highly recommend.
Scheduled service completed faster than quoted. Employees always create a warm and friendly experience.
Im a very happy customer! They answered all my questions. They have a customer for life. I have been a customer for the last 7 years
Kelly Meade, the service advisor, was very knowledgeable, friendly and treated myself and my dog like we were real friends.
They are very customer service oriented. A little pricey, but very good.
We had a very positive experience at Honda this afternoon. Everybody were very friendly . Very pleased with the service.
I didnt have an appointment for a oil change but they got me in and out in 2 hours they were very nice like always
I Just got a battery for my remote key, they put the battery in for me. I just stayed in my car. They put the battery in the remote key for me.
It was my first time getting my car serviced at this location. They were all very helpful and accommodating.
Everyone was so nice....I tried felt like I gained friends in their
They are open late which is great. I bought my car there and so they plugged a tire for free.
Great service.
Too pricey for services
If you need to get your car serviced, Roush Honda will squeeze you into the schedule.
Fast and clean. They did a great job on my car.
Love Rousch Honda. The Service Center is always efficient, helpful and clean.
Liked it well enough to also have the worn-out front Bell joint replaced here
Reliable Honest they do it right here people! Have been for years Thanks again!
Thank you Andrew and the rest of the men in service that helped me when I was strained. You all are a blessing
Love the dealership, great customer service and extremely helpful employees.
A great place to with your Honda car for servicing.
Walk fine line between technology and customer service effectively, does the service department.
Very nice people. And very clean waiting room
WOW! So Professional. Truly over the top amazing!
Could be the the best auto service center in America!
All was good little confusion on the pickup but not a service issue.
I love the team here, very good staff.
Great customer service and very clean facility
Bad battery in key fobService writer helped me
Very good service and polite and helpful and courteous
Roush always delivers great service with attention to details.
Very satisfied customer! Thank you Roush Honda
Friendly and fast service
Always had great service at Roush Honda
Good all around-the-clock !!
Usually takes a long time to get an appointment.
Repaired my tire quickly!
The service was speedy, courteous, & affordable.
Very professional
Good. Employers. Do. Good. Work
Was good service
Nice customer service
Great service!!
Great service
They really try..
Respectful team
It was great
Best in class
Good service
Im royalty
Service with a smile
The reception staff are very good. If you want to repair the car, it is best to make an appointment. Otherwise, the waiting time is very long. Its hard work!
It is a good option to acquire a recom I recommend it
Total reviews rating 4.7
82 Reviews for Honda Service Center 2023:
Review №1
2022-05-22My experience here is usually good but I took my car in for an oil change at 1:30 PM last Saturday. I was helped by a service agent immediately that explained that it would be a couple of hours before it was done so I would leave and return. I received a text and a call a little after 3 pm but I was not near my cell phone So I did not get it immediately. What the agent failed to let me know Is that the service department close at 4 PM. I returned to pick my car up around 4:30 PM but no one in the building could assist me since no one from the service department was around. After 30min of speaking with multiple people a sales person let me know that if I absolutely need my car which I did for work the next day he stated if I have my spare key I can take my take my car and return for the other set on Monday when the service department reopens. The oil change was covered by a maintenance plan so there was no bill due just needed to pick up the car. This should not be the type of experience a customer should have. I understand that the service agent may have forgotten to mention that they close within the hour when he called but there needs to be a plan in place for vehicle pickups after service hours.
Review №2
2022-06-08I have my car worked on there even though I have to drive an hour to get there. The employees are so helpful and nice. I will buy my next car from them. I LOVE ROUSH HONDA
Review №3
2022-03-11Or whether its purchasing a vehicle getting body work, and simple oil change.For for many years Roush has maintained a best-in-class service experience.
Review №4
2021-08-16Friendly people and efficient service, but I got a tire pressure alarm right after leaving and they didnt reset the maintenance minder. They were able to help me with both items over the phone, but I was on hold for 10 minutes to talk to a person.
Review №5
2022-05-28Top notch service and care for me personally and my vehicle. Could not be more satisfied.
Review №6
2022-01-08Tyler was very helpful and even stayed a few minutes after closing so I could pick my car up the same day.
Review №7
2021-11-03My maintenance service took an hour longer than it should have, But I was informed that they were running behind and things do happen.. All in all I was satisfied with my service with my service.
Review №8
2020-06-13Great staff! The best really. They treat you like their most important customer and they detail the end to end process very well. You will know what to expect all the time! Special kudos to John Newton! Best sales man ever!
Review №9
2019-08-11Lindsay Honda service center is pretty efficient and very professional. The completed the work on time and as promised. They also have great extended hours and a shuttle service, so it makes it easy to drop off before work and pick up after. The only thing that I didnt like was that no one walked me through what they did, not found. I got the papers but it would have been nice to have the chance to ask a few questions.
Review №10
2020-06-17I have always been treated fairly here. Any reasonable quibble I have had was taken care of to my satisfaction. They really do stress that here, customer satisfaction that is. Color me a happy Roush Honda customer.