Holiday Inn Express Cleveland Downtown, an IHG Hotel in Cleveland


4.2 (199 comments)

Review №1


Front staff was hit or miss. we had a older black lady super sweet, younger kid amazing, older black gentleman (race not an issue just for reference).... example i ordered a pizza and forgot to ask for plates, we asked at the front desk and apparently there were none in the hotel. it was weird that the floor was hard wood and not carpeted. it was super slippery and everything echoed. the traffic also echoed inside the room, the curtains were outdated but that is not here nor there. the beds were super comfortable (one was broken. it seemed to pop and crack whenever she moved,) but mine was fine. no bible which was disappointing, but the room was clean and comfortable otherwise. breakfast had a great selection, french toast, pancakes, eggs and bacon. everything was full and the breakfast staff was super nice and cleaned the tables as soon as you got up. the valet staff (most of them) were attentive. the location was good, right on the strip however not a whole lot of choices for food. most were serving the same things, pizza or a bar so not too child friendly . also the room had a fridge but no microwave.

Review №2


A wonderful old style hotel. Very pretty and very large rooms, just beautiful. The staff was always friendly and attentive. I would particularly like to highlight the lady at the front desk. Unfortunately I didnt catch her name, but it was the lady who was at the reception on 6/20 and 6/21 in the morning and at noon. A role model for everyone who works in tourism!! Smiling, warm friendly, a very pleasant personality! This is how you would like to be welcomed and said goodbye in a hotel! The location of the hotel is excellent. We will definitely visit this hotel again.

Review №3


I had reserved a room online a couple of weeks before staying at a price of $179 for a standard 2 queen bed room. My card was never charged as I selected the option to pay at check-in. Our stay was eh. I love the old vibes of the building, however the room was needing some severe tlc. Didn’t expect a ton, but for $179 a night the room quality was definitely not up to par. After checking out this morning and heading home I noticed my bank account had been charge THREE separate times by The Holiday Inn. Once for $229 (which was never a quote I booked on nor was it ever brought to my attention in any form for any reason), second time for the $50 incidentals (fine, I knew they was a thing), and a third/final time for $179 that I actually agreed to for the room fees. I was immediately not happy about the $229 I got charged for out of nowhere that should not have been put onto my card! I called and was transferred to 3 different people and placed on hold for almost 20 minutes for someone to poorly explain that my card was first charged a reservation rate (um no it wasn’t, the first fee that came out from holiday inn was the $229… which was way more than agreed upon) and that that amount was what the “rate jumped to when we checked in” WHAT? Then the manager said it and the incidental fee would be credited back to my account in 5-7 business days. That’s a long time to be missing $280… especially when you didn’t even know you’d be charged for the majority of that amount. Don’t think we will be staying here ever again.

Review №4


This is Holiday Inn is located in a beautiful building that’s over 100 years old. Some areas are a bit worn, but it adds to the character of the building. The suite was like a fancy apartment with super high ceilings. It felt old fashioned, but it has also been updated recently. It was lovely. Five of us stayed together and we had plenty of space for three kids to spread out and do their homework while us adults walked across the street for a carryout dinner. We enjoyed the gym and our free breakfast. The staff was very friendly and accommodating. I would definitely stay here again and highly recommend.

Review №5


PROS: The hotel is in a great location downtown close to many great restaurants and attractions. The staff were very friendly and helpful. The rooms had nice high ceiling and tall windows - nice views from our 15th Floor room. The bathroom and shower were nice and clean. Nice variety of tasty and healthy breakfast options.CONS: I found the temperature of the room difficult to control, especially at night. The finishes and furniture showed some signs of wear and tear, especially in the elevators. I believe our room had bedbugs as I woke up with multiple bites.

Review №6


We stayed here on a Sunday evening in order to attend a concert at the Rocket Mortgage Fieldhouse. We had the best experience...from check in (the girls were so interactive and friendly with our entire party), to the room (the small historic touches that you can still recognize, especially the original hardwood floors) to the full, hot breakfast, to the valet who retrieved our vehicle upon check-out. The room we stayed in, 508, was very well sound proofed also! We know for a fact that our fellow hotel guests were mostly preteen and teenage girls staying there with parents and not once did we hear any other guests in surrounding rooms! We were an 8 minute walk to the venue (which my 10 year old grand daughter enjoyed immensely). I will definitely stay again! Great experience at an affordable price. I just wish I would have gotten some pictures of the inside of the room. It was beautiful.

Review №7


My experience at the Holiday Inn Express was fantastic... the only exception was the gentleman checking us in that evening at approx 11pm..he was very impersonal and paid little attention too our questions...had too ask the same question 2 or 3 times... wheres the elevator bank? 2. How too use the key too operate the elevator? Cash policy on checking out? Luckily a young female parking attendant was able too step up and answer & address our pending questions... The only response the checkin gentleman had was im sorry, im new and you have too see the day manager in the morning.. Thursday morning we went too check in desk and what a knowledgeable, professional and charming staff awaited, Kudos!! All questions were answered and policy and instructions were given in a professional manner...

Review №8


Positive: The old architecture was a plus. Security was good. The convenience store was a plus!!! Everyone was very helpful, professional and polite. Answered all questions. Ramona at the front desk was so very understanding and helpful. Negative: I hated the scrambled eggs and the sausages were nasty. The microwave was not located in the breakfast was next to the pool table upstairs! Weird. Mary made breakfast more enjoyable with her hotel tips and service.

Review №9


The hotel itself is nice and spacious. It’s in a historic building which made our stay have so much more character. However myself and many guests that I spoke with had the same problem: the room keys deactivating. This happened to my mother and I twice (as it did for other guests we spoke to I’m the elevator). And our keys were not near our phones. Their concierge phone service was terrible. No one would pick up so we were forced to climb down 13 flights of stairs. Won’t be staying here again.

Review №10


Positive: Location and access to downtown was wonderful. Breakfast was really nice! Valet parking recommended as overnight parking garages are a little out of the way. The valet service uses a parking garage right behind the hotel. Negative: Front desk rarely answered calls do I had to go down; Study desk lamp was flickering but replaced quickly; the bath door handle was loose and hanging and did not fit hole in door; sheets had little hairs on them and was changed; no fan in the bathroom

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