Holiday Inn Cleveland Clinic, an IHG Hotel in Cleveland

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Total reviews rating

199 Reviews for Holiday Inn Cleveland Clinic, an IHG Hotel 2023:

Review №1


I mean listen. I never stayed here but I definitely accidentally used their valet service, took two masks from the front desk, and was almost to the elevator before I realized it was a hotel and not the childrens hospital where I was bringing my child. Guy at the front desk didnt bat an eyelash and instead just helpfully redirected me to the shuttle service.Upsides: clean lobby, nice staff, close to things, breakfast smelled good?Downsides: the credit card reader was down and they couldnt make change so it was a bit of a wait to pay.Final upside: but they ended up just letting us head out since they couldnt take payments rather than make us wait very long. Super appreciated!

Review №2


Manager Van addressed a concern we had on our first visit. He made things better for us. So, we decided to try again. We have been here three days and our stay has been most pleasant. During a time when life isnt comfortable Van took the time to make it comfortable. Thank you for all you do Van and Holiday Inn Cleveland Clinic ❤️

Review №3


The staff...going to Cleveland clinic is hard. Watching a loved one in crisis and each day just as hard or worse that the day before until they begin to recover is very emotional. The one glimmer of light was coming home to the Holiday inn and being greeted by the staff. They became my family. They made sure I had what I needed. The room was clean and well cared for. If I didnt have something I needed they helped me figure out how to get it. Always smiling even with the mask on you could see it in their eyes.I feel they helped me during some challenging times and for that I am beyond grateful.

Review №4


I rather liked this hotel. We were staying over ahead of an early admission to the hospital the next morning and the hotel was comfortable and had plenty to watch on tv.The purchased ahead breakfast worked well for us and is something I would use again. The purchase gets you a set amount to use when buying food at the cafe in the hotel. It worked nicely.The building was in good working order and the room and bathroom were clean and neat. We appreciated the easy check in process.The valet parking was good, they worked quickly at getting us our car when we needed to leave. I would have liked better directions to the park yourself lot or garage, but since that wasnt available, the valet parking was fine. The cost wasnt too high either.Beds and pillows were comfortable. Rooms stayed a decent temperature for the most part though it tended to cycle up and down with the middle being what we considered the sweet spot for comfort.I would stay here again.

Review №5


Stayed here many times. Now that there is no Valet Parking Sevice, the hotel needs to add several more Handicap Parking spaces, at least temporarily. Most other services are adequate. Rooms are large and comfortable. Amenities are scarce, though. I would still recommend this hotel.

Review №6


Downgraded from a king deluxe room to two queens upon arrival, was told the room I paid for was not available. Coffee $3.25 for coffee from a Luke warm community coffee dispenser. No free water. No free breakfast. Staff was extremely rude and parking is a pretty good walk away.For the price this hotel was a lot worse than a sub $100 hotel. No amenities whatsoever. Only 2 towels, 2 wash rags, 2 hand towels in the room. Stay away from this place.

Review №7


The hotel was very clean, very nice. it has a pool, it was supposedly heated but it was kind of cool for a heated pool. no hot tub. no breakfast was served but there is a restaurant downstairs where you could get a very expensive breakfast. there is a Burger King across the street where we went and had breakfast. the parking is absolutely ridiculous it is very far away from the hotel in a garage and they hold your car hostage you have to pay $6.50 every time you leave the garage. so we just use the shuttle back and forth to the clinic.

Review №8


Upon checking in the hotel looks nice as well as the rooms. However when it was time for bed, as soon as I laid down I dipped so low into the mattress. I’m not sure if the mattresses are old or what, but that definitely made my stay miserable. They also pride themselves on cleanliness but I had stains on my sheets (thankful that I bring my own sheets) also the bathroom floor is nasty and there is hair it the corners of the floornear the tub and on the towels. If it wasn’t for this hospital being convenient for visits to the nearby hospital I would not even finish my stay here.

Review №9


Hotel is a ripoff, if your wanting to waste your money this place is for you. Your already paying for the room, than you have to pay outrageous for parking, plus they take out $50 per night for damage, of course you get it back when checking out but why not just put a card on file like every other hotel? Would not recommend!

Review №10


Wonderful asset for caregivers of loved ones staying at the Clinic. Highly recommend this hotel. Kind and compassionate staff. Facilities were extremely clean. Super comfy beds. I utilized the fitness center and pool to refresh after long days sitting in the hospital. When I needed anything extra, front desk staff had exactly what I needed almost immediately. The only downer was low staff levels in the dining areas, but that’s happening in every sector of America right now. My only suggestion: consider installing dispensers in the showers like all other IHG hotels I’ve stayed in the past few years. I was actually surprised they still utilized tiny little shampoos and soaps here. Also, where’s the customary hair dryer?