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We take care of you
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Positive: Everything is AMAZING! It is a beautiful hotel. The lobby is welcoming with its ample room and fireplace. The staff goes above and beyond for each guest. The rooms are lovely, clean and so comfortable. The area is safe and near delicious restaurants. Negative: I have absolutely no complaints about this hotel. I wish I could live there!
The staff was friendly at checkout. The main entryway and lobby has a new concept design that is open and welcoming. The outside parking area was clean. The hallways are old with faded carpet, could use a good deep clean. The room was clean and had what was needed for a one night stay. The beds were some what comfortable nothing to write about but the pillows were something from hell. 2 floppy pillows were made into one and still no comfort. The pool area was nice, small but the kids couldn’t be heard from outside the room. Check in and checkout was simple and effortless.The hotel is clean just some things you can tell are outdated or repurposed such as furniture. I would stay here again. It’s hard to pick a hotel when it’s right in the middle of 5-6 hotels right in the same complex. Downside was breakfast was $12 for an adult,,, outrageous in my opinion when other hotel chains offer free simple breakfast.
I had the pleasure of staying here while my Friend was getting married. Overall my stay had no issues and the price was quite reasonable.The REALLY treat for me however was the breakfast and let me tell you I did not expect it to be as good as it was! I love potatoes and whoever was in the kitchen deserves a raise because they were perfect!The staff and everything was nice too.Anyway thank you for making my stay as easy as it was!
The folks that maintain this property have done a great job in keeping it looking pretty much new. Great friendly staff and cheerfully decorated lobby for the holidays. Wish bar would have been open Friday and Saturday night, but luckily I come prepared. Downtown Dublin is just minutes away with loads of shops and restaurants. Enjoyed my stay, so did my Aunt.
Nice place to stay, reasonably priced. If u had to say anything, I dont like that there is not a continental breakfast, everything is a charge. There is no maid service. If you stayed 3 or 4 days as I did. I ran out of clean towels and shampoo...
They didn’t clean my room even though the pandemic is over. Plus no room supplies like coffee sugar cups etc. terrible stay.
+ Staff was very friendly and for a night with our family of four it was fine.- We stayed one night on Christmas Eve (2021) and were in the room for less than 13 hours, mostly sleeping. We checked out around 9am on the morning of the 25th and were told the cleaning crew would be off until the 26th. Apparently a strong smoke odor was discovered on the 26th and we were billed the $250 smoking fee for the room. We did in no way smoke in the room. We were not notified of this charge until we were paying on our credit card four days later. We called to address this with the manager and were told there would be no avenues to address this grievance on their end and we would need to take it up with our bank.We are now trying to discern the next step as this charge is high enough not to overlook. Very frustrating.
Customer service was great! The pool was open so that was a Plus. The room was nice and clean. Loved our stay!
(199 comments)
Review №1
2021-12-27Positive: Well appointed lobby (tastefully decorated for the holidays) and room. Convenient & safe location. Comfortable bed. Quiet. Carts and easy access to bring in luggage. Friendly and helpful front desk staff. Complimentary morning coffee in the lobby. Negative: Coffee pot not working properly. Since my stay was over Christmas Eve and Day, maintenance staff seemed short. At checkout, I informed the front desk person that it had not been resolved. Since coffee was available in the lobby, there was an easy solution
Review №2
2022-04-05Gorgeous Georgina (nice front desk lady)....and handsome helpful Nate were EXTREMELY helpful when I had a blonde moment ...and messed up something with my reservation. There was also another nice handsome guy who tried to help but I did not catch his name....I am sorry about that....either way...this place is GREAT....they let me have a late check out and rooms were great.....very nice and clean. 😊 I am high maintenance....so that says a lot. Thank you for the GREAT customer service. 😀 I will be back.....as Arnold would say.....
Review №3
2022-03-26Positive: My experience was pretty good. I would say, you need more restaurants close by. I know thats not your fault. Just a thought, or perhaps have a restaurant in our hotel. I was only told about breakfast being served in the AM. Negative: No
Review №4
2022-04-01Positive: Lobby Negative: Doors in room were marked up. Poor design of bathroom door opening into the front door. Air conditioner/heater noisily ran all the time and there was no way to shut it off (wall or unit). No hand sanitizer/soap in the fitness room/fitness room bathroom.
Review №5
2022-03-28Every request we had made was greeted with a lackadaisical attitude.I am a Hilton diamond member, and I was treated like they thought I was stealing lamps or something.Upon checkout, I was notified that I had a balance of $2.40 due, because they charge like 13 dollars for a.breakfast that you could get for free at the Embassy suites that is only 2 doors down. So they used up my entire incidental fee, and I had no cash on me at the time to cover it, and I didnt have another bank card. So I told them I had no way of paying that.The person at the front desk notified the rest of the staff that I was about to run out on my bill, when they already had over $300 of my money. They treated me like a theif for just under $3.I got my receipt via email, and the receipt stated that they wrote off the $2.40. But lo and behold, they decided to inform the honors fraud department that I still owed that money.I have over 12000 points I cant access because of that. They refuse to accept that my final receipt stated they wrote it off and now they are holding my honors account hostage.the only way I can attempt to get my honors account reinstated is to share my story here on Google hoping Hilton will contact me and reciprocate the situation.I would rather not speak to the manager again. She must hate her life because she had not a single shred of joy emanating from her. Just pure disrespect.Dont stay here. They have a very unprofessional staff and they will squeeze every penny they can from your wallet.I posted my receipt to prove that I am getting robbed by their management of my points.
Review №6
2022-04-27Positive: Staff interaction was minimal but pleasant. Area is fine. Negative: Room service is not automatically applied. Bathroom faucet had disgusting mold.
Review №7
2022-05-02I had fractured my back and was unable to carry my luggage to my room or back to my vehicle. The staff was kind enough to do this for me. They wouldn’t accept a tip. I will definitely pay it forward! Thanks
Review №8
2022-07-04I was stranded in Ohio due to issues with my car. The Staff couldn’t been more helpful and understanding. They even allowed a later checkout Which helped a lot, as I had to wait for a ride home. Thank You
Review №9
2022-04-01Positive: Clean and convienent Negative: Room was small remote dod no work, cojld only watch local stations, and room was next to large heating unit outside window
Review №10
2022-06-26Worst experience ever. Very inconsiderate and unprofessional staff. It seems like all the is kind a prepared for upset customers as they all come together and behaving unprofessionally. The manager Jenny attitude was like do whatever you want but get out a here. Beware of rude and unprofessional staff.