Hilton Garden Inn ColumbusDublin in Dublin



Review №1


Positive: Well appointed lobby (tastefully decorated for the holidays) and room. Convenient & safe location. Comfortable bed. Quiet. Carts and easy access to bring in luggage. Friendly and helpful front desk staff. Complimentary morning coffee in the lobby. Negative: Coffee pot not working properly. Since my stay was over Christmas Eve and Day, maintenance staff seemed short. At checkout, I informed the front desk person that it had not been resolved. Since coffee was available in the lobby, there was an easy solution

Review №2


Gorgeous Georgina (nice front desk lady)....and handsome helpful Nate were EXTREMELY helpful when I had a blonde moment ...and messed up something with my reservation. There was also another nice handsome guy who tried to help but I did not catch his name....I am sorry about that....either way...this place is GREAT....they let me have a late check out and rooms were great.....very nice and clean. 😊 I am high maintenance....so that says a lot. Thank you for the GREAT customer service. 😀 I will be back.....as Arnold would say.....

Review №3


Positive: My experience was pretty good. I would say, you need more restaurants close by. I know thats not your fault. Just a thought, or perhaps have a restaurant in our hotel. I was only told about breakfast being served in the AM. Negative: No

Review №4


Positive: Lobby Negative: Doors in room were marked up. Poor design of bathroom door opening into the front door. Air conditioner/heater noisily ran all the time and there was no way to shut it off (wall or unit). No hand sanitizer/soap in the fitness room/fitness room bathroom.

Review №5


Every request we had made was greeted with a lackadaisical attitude.I am a Hilton diamond member, and I was treated like they thought I was stealing lamps or something.Upon checkout, I was notified that I had a balance of $2.40 due, because they charge like 13 dollars for a.breakfast that you could get for free at the Embassy suites that is only 2 doors down. So they used up my entire incidental fee, and I had no cash on me at the time to cover it, and I didnt have another bank card. So I told them I had no way of paying that.The person at the front desk notified the rest of the staff that I was about to run out on my bill, when they already had over $300 of my money. They treated me like a theif for just under $3.I got my receipt via email, and the receipt stated that they wrote off the $2.40. But lo and behold, they decided to inform the honors fraud department that I still owed that money.I have over 12000 points I cant access because of that. They refuse to accept that my final receipt stated they wrote it off and now they are holding my honors account hostage.the only way I can attempt to get my honors account reinstated is to share my story here on Google hoping Hilton will contact me and reciprocate the situation.I would rather not speak to the manager again. She must hate her life because she had not a single shred of joy emanating from her. Just pure disrespect.Dont stay here. They have a very unprofessional staff and they will squeeze every penny they can from your wallet.I posted my receipt to prove that I am getting robbed by their management of my points.

Review №6


Positive: Staff interaction was minimal but pleasant. Area is fine. Negative: Room service is not automatically applied. Bathroom faucet had disgusting mold.

Review №7


I had fractured my back and was unable to carry my luggage to my room or back to my vehicle. The staff was kind enough to do this for me. They wouldn’t accept a tip. I will definitely pay it forward! Thanks

Review №8


I was stranded in Ohio due to issues with my car. The Staff couldn’t been more helpful and understanding. They even allowed a later checkout Which helped a lot, as I had to wait for a ride home. Thank You

Review №9


Positive: Clean and convienent Negative: Room was small remote dod no work, cojld only watch local stations, and room was next to large heating unit outside window

Review №10


Worst experience ever. Very inconsiderate and unprofessional staff. It seems like all the is kind a prepared for upset customers as they all come together and behaving unprofessionally. The manager Jenny attitude was like do whatever you want but get out a here. Beware of rude and unprofessional staff.

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