Hertz Car Rental - Parma - Brookpark HLE in Cleveland


Phone: +1 216-661-5427
Site: https://www.hertz.com/rentacar/l...
Opening hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:9AM–12PM
  • Sunday:Closed
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2.9 (180 comments)

Review №1


The only reason I’m giving 3 stars is because he representative I spoke on the phone with was amazing and helpful. The WHITE lady at the airport counter was so incredibly rude. This was my first time renting a car and I knew nothing(so I’m taking accountability). But she literally sat there and did nothing to at least try and help me. I called the customer service line to get a refund at the most and she was very patient and ended up helping me still get a car at another location.

Review №2


James and his team were great at assisted me with my rental car. While I did pre-purchase for a sedan sized (like a Malibu option), none were available at the time. So they offered us a great SUV for the same price! He walked around the car with me and was making notes of previous scratches/dents. While this location is small and not crowded, its a great location for people living in Parma and surrounding areas. We will definitely be renting from them, again!

Review №3


Would give 0 stars if I could. Made a reservation on the website, paid for ride across town to pick it up, but no vehicle was available. The fix - add you to a waitlist when you arrive to pick it up. Website and corporate customer service are still booking reservations. It’s not that difficult to keep an accurate inventory. It’s also not difficult to give someone a heads up before they get there. Don’t trust a reservation made here.

Review №4


The Hertz location on Brookpark Rd. has impressed me with their overall customer service and professionalism. They took care of my rental quickly and with care. Special thank you to the manager Dion for his help.

Review №5


I have booked with Hertz twice now in a month and been canceled on with less than 24 hours notice… They blame the current inventory of rental cars but there seems to be a bigger issue. They said all of the local hertz are sold out and I can join the waitlist with over 30 people on it… I now have less than 24 hours to find a rental car. 🙄🙄🙄 I had previously only used Hertz but will be going with Avis from now on, they try harder.

Review №6


I don’t know what they have going on over there. Some kind of fraud. Vehicles show available on multiple sites including Hertz Corp site… make a reservation directly through Hertz, get there and no Vehicle. The manager is trash. They have to do better because someone’s not doing their job or they’re doing some shady stuff.

Review №7


Possibly the worst rental car company ever. They will allow you to book a car and apply a higher daily rate when you show up to pick up the car. Further extending the vehicle they tried to double the rate. The company also allowed me to book a car that wasnt available forcing me purchase a more expensive vehicle at pickup.

Review №8


We picked up a car from this place, was great experience. We loved the ppl there, so friendly. Great car, no wait. Jaylen took great care of us! We definitely comes back.

Review №9


General manager was very supportive. Standard car per reservation was not available, GM contacted multiple branches looking for a replacement, and he managed to provide a higher level car at no additional cost

Review №10


I made a reservation last week they were supposed to pick me up from the dealership at 4 pm today. They didn’t show up till 4:30pm and I’m still sitting here at hertz. I also told hertz that I have to be at work at 6 pm!!! I work on the opposite side of town. I’m currently still sitting nobody has come out with the rental.

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