Active military discounts
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Hertz Car Rental - Cleveland - East 12th Street HLE in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Highlights
Phone: +1 216-685-1790
Site: https://www.hertz.com/rentacar/l...
Site: https://www.hertz.com/rentacar/l...
Opening hours
- Monday:8AM–4PM
- Tuesday:8AM–4PM
- Wednesday:8AM–4PM
- Thursday:8AM–4PM
- Friday:8AM–4PM
- Saturday:9AM–12PM
- Sunday:Closed
Comments (88)
I rented a car from this location and declined insurance bc I have my own insurance the associate added it on there anyway and I was charged. Talking about he cannot recall conversation and knows he made the mistake. Please request a copy of your receipt bc they are tricking people and not willing to admit a mistake on their end. Also, when you pick up a rental you only have like 2 to pick from, never answer the phone, and only one associate. Very unprofessional and will let my insurance company know to get an contract with Enterprise bc you will receive top notch customer service and no mistakes will be able to be made.
There are two guys at Hertz on 12th Street in downtown Cleveland who assist you with your rentals, ensure that the cars are up to standards and finalize your rental agreements checking out and checking in. Much of the time they are extremely busy, but be patient, you wont regret it.Their names are Blair and Ron and their customer service skills are Exemplary! These are the type of individuals who treat you like family. There are a number of rental car agencies in my neighborhood, but I prefer to bypass them all for Hertz on 12th Street in downtown Cleveland. You will definitely be a repeat customer at this location.My recent rental was processed out and checked in by Blair. Not only did he ensure that I was satisfied with my rental before checking out, but as I was checking the vehicle back in, Blair took the time to ask if I had any issues with the car, insured that my charges were applied to the correct credit card and printed out my receipt expeditiously.The customer service here is second to none! Numero Uno!!
Great people ..service...and vehicles...theyll see me again!
Had to give 5 stars. Ron was very professional in helping my Dad and answered all of his concerns. My Dad will definitely be returning. Thanks again Ron
I had a reservation confirmed for an 8am pickup. When I arrived, I was told that the car would not be ready until 10 or 11am and that the system had no way of looking at the location’s inventory when I made the reservation. How does that make any sense if I had a confirmed reservation?
Do not rent from this location. I received a car with air fresheners in every vent - clearly the previous renter had been smoking. Additionally there were problems with the transmission (not accelerating on hills, guzzling gas) that ended up requiring me to drive 3 hours out of the way to replace the car at night. Not worth any deal you see online. Received no acknowledgement of this experience’s being substandard from location rep upon return. Thankfully all other Hertz employees where I replaced the car (Dulles airport) and on emergency roadside assistance were helpful and competent (as is consistent with my experience at other Hertzes).
A good place to rent your next car. It is in a very convenient location and they have the pickup service too. I had rented a Mid Size car and got a free upgrade to a Premium car. I didnt have to wait or anything, I got the car within 5 minutes. I returned the car on OFF Time and the only thing I had to do was to slide the key under the door.Overall its a 5/5 for a very good car renting experience!
Worst place for vehicle rental. We rented a car for 200 bucks they gave no instructions regarding fuel and at last they came up with a bill $400 because we didn’t fill the tank up and for $30 fuel they charged $200 and gave the worst customer service. All they were doing is dirty business. I hope they was negative star rating.
Understaffed on a Saturday a.m. Rental process took over 45 minutes
I rented a car on March 2nd for a family vacation in July. When I showed up to the rental car pick up location a day before leaving, I was told that location had been closed for months due to COVID. I understand having to close but I didn’t get one call or email as a warning. In fact I received a reminder email about picking up the car on July 14th. Customer service was awful and completely unsympathetic.
Blair is excellent. Ron on the other hand is VERY UNPROFESSIONAL. He’s rude and does not take his job seriously. He will make it hard for you to do anything if he doesn’t like you. He always messes up people’s contracts and doesn’t apologize for it either. He will also over charge you.
Don’t rent from these bunch of unprofessional careless immoral people! First time I rented from them, I picked the car up at 4pm, the return time on original reservation was 12 noon. Rental goes for each 24 hours from pick up time by the way! I returned the car at 2pm! They were going to charge me one day extra, although I returned it before 24 hours is up.Second time I booked a minivan, changed all my travel plan & as soon as I wanted to go to pick up the car, Ron from office called me that sorry, we don’t have your call, but you can go to airport & pick it up & pay 4 times more for it. If this is not theft, what is it?
They gave my husband a bucket car, doors screeching, tire feel like they are about to fall off when he turn. His actual car is getting repaired and he has a 2018, so since he has owns a newer car, i wouldve expected much better than what they gave him. They told him all the good cars are at the airport, (why wouldnt you just take him to the airport.) I am pregnant and do not feel safe driving around with him inside of this raggedy car. Please do much better! He will be returning this car tomorrow.
Despite the fact that COVID-19 has really sent all aspects of travel related services into a tizzy, and HERTZ is currently in Chapter 11 Bankruptcy, this Hertz Downtown Local Edition has shouldered on, changing it up daily, as necessary, to provide the best and most competent service possible in very trying circumstances. The staff has always been pro-active when expected rental inventory availability change, or new Government Pandemic business mandates reshuffle the deck.
I want you to know I never write reviews. Also, I should have read the reviews on this facility BEFORE I rented from them. ALL of the customers who have reviewed this facility are completely correct, it is the most disorganized and pathetic Hertz Rental Facility I have ever seen or dealt with. I had a car reserved for Saturday April 30th, went to this facility for pick up, and, after an hour, they were ready to rent it (after they found it). Then, they told me it needed an oil change and could not be rented. In fact, they had NO cars to rent me. I had a 400 mile drive ahead of me, with no car. The manager had a ridiculous smile on his face, and kept saying Im sorry over and over. No interest in looking for a car in Cleveland, or getting a car from the airport. He just didnt care about my predicament (at all). So, I called Enterprise at 1802 Superior Avenue (nearby) and they had a car for me shortly (they found one from another Enterprise facility and obtained it and brought it to their facility for me, all within an hour. AND they picked me up at my hotel to take me to their facility. They were amazing! Finally, as a Hertz 5 Star Gold Member, one would think they would help more. Pathetic.
Wanna be left stranded? Rent from Hertz and definetely do it at this location!I prepaid a car for the Labor day weekend in 2015 and showed up to pick it up on time only to get surprised theyd rented out the vehicle Id paid for. Yes, there was no car left for me to pickup; the whole holiday plans ruined. There were also a few more customers like me surprised by how could a company allow such a foolish mismanagement to happen. No apologies, whatsoever. Called the 800 number to express my dissatisfaction and was hanged up on.Evet since, Ive called back 3 times to request refund. 25 days after and no refund yet.Wish I could have rated it with no stars instead of one!
Understaffed. The phone was ringing off the hook while I waited for the guy to process my car return.When I picked up the car originally, they didn’t put down my name correctly, so when I came in to pick up the car they said they didn’t have a car for me. Thankfully, they sorted it out and I was thankful for the car while I had it (although it was very small and had terrible gas mileage).
Very unprofessional, car smelled like awful cleaning products, and I just received a parking violation in the mail. I no longer had this car in my possession at the time of the ticket. The ticket was issued in front of their store, and they turned me in for the ticket, for a cat that I dropped off at my collision garage in Euclid. Unreal! Now I have to take the time to prove I never had the car in Cleveland. More than disappointed. Do not rent from here.
Good friendly service. Was given a upgrade because of the longer wait which i really appreciated. Drop 1 star because my options were only available by phone. Otherwise a great experience ... I loved that I was picked up by hertz to get my rental car.
First time renting with Hertz. I was pleasantly surprised and plan to go to them first the next time I need a car.One thing: my actual price was less than my quoted price. That was a pleasant surprise, but if not for my benefit it couldve been a major detractor: not sure how the estimate didnt match the final bill as all terms were disclosed upon the reservation and met.Reading the other reviews I can honestly say my experience was good. They had the car I reserved when they said theyd have it. It was clean and everything went exaclty as Id hope for.Last thing: Unlimited Miles doesnt actually mean that. I discovered at about 2,900 miles (6th day of rental) that it actually only extends to 3,500 miles. Luckily I was on my way back already and returend it with just over 3,300 miles. Most people dont need to drive across country like that, but just be sure.
I reserved a rental car this morning and when I went to pick the rental car up they told me that they were sold out all morning. He had my reservation there and he told me that the best thing that they could do is wait to see if someone returns a car.
Special thanks goes out to Jan for being on time (early) and helped me through my ordeal of bring transported from repair shop to office downtown; and back.The reps in the office were very hard working and courteous. I really appreciated their service quality toward myself and others who were being serviced.Thank you
Worst service and after making a reservation, being charged for insurance from a third party, I was not able to rent a vehicle! Why? Because they had none available! No help from customer service. I will never try to rent from here again.
Im not one to write reviews, however, this experience was above others when it comes to customer service. First of all, representive Mike was uncooropative and unwilling to help find a resoluation for my issues even though I had made a 4+-hour reservation. Instead, Mike was trying to push my business aside to help the next customer in line, ultimately leaving me stranded in downtown Cleveland without any means of transportation or a subtle bit of help.Currently waiting on Enterprise to pick me up, which the rental was cheaper.. lucky me!! I will not longer use Hertz services. Thank you Enterprise.
Car was clean, newer, and I got in and out pretty quickly when I picked it up. I had a slight delay on the return, but it wasnt more than about 5 or 10 minutes. The staff was friendly and I got charged exactly what I was supposed to.
Rented a car online and next day went to pick it up and manager said they were out of cars and hell call me personally the afternoon. Never heard from him. Liers and deceptive company. They went bankrupt and shouldnt be open at all for business.
The representative at the counter was very helpful but the young guy getting our car took wayyyyy to long. Kudos to the representative at the Hertz downtown.Disappointed with the guy that get the car.
I had a very easy and pleasant experience with this hertz location whom often you will have the pleasure of dealing with Ron or Mark even when situations arise this is a very professional respectful duo that works together actually better than some that have a team thanks so much and yes I will always choose this company and location #1
Very slow service. The manager was very friendly and accommodating but one of the other employees did not seem to be having a great day. The cars are not washed or vacuumed prior to lending which is disappointing.
Husband had car rental returned to this location becsuse of accident handle by insurance.To make a long story short money was deducted from my husbands account mistakenly and now he is having trouble getting it back. Its been over a month. Ready to contact a higher manager.
Reserved online and received a phone call saying they had no cars. Asked if they could help us reserve one elsewhere and they said no youll have to call around yourself. Horrible customer service!
If purgatory is real, its this location.
Employees here provide excellent customer service, as well as clean safe cars. 10/10 Will definitely return!
It is very convenient. You book your car online and they make everything ready for you when you arrive. The staff is friendly.
These staff here are horrible. They will lie to you and offer you extra insurance that you dont need to pay! Thats the way they make their bad money! Dont trust them!
Ron was great he was the only man behind the desk he was very professional and quick handling the last load of customers quickly give the man a raise
Returned a car here. Minimal signage. Very hard to find rental office from garage.
Great customer service, but the drop off needs to be more efficient.
Always rent cars from them. Good prices and a decent selection toi
THEY WERE HORRIBLE AND LOST A LARGE ACCOUNT .WAS LOOKING FOR ANOTHER SERVICE FOR RENTALS WILL NOT BE HURTZ... TO RUDE AND EXPENSIVE,...
This Hertz has a new manager. Hes a nice guy, always looking to satisfy the customers 👍
I had a wonderful and positive experience. The service representative conducted customer service in a excellent and professional manner.
Blair the Rental car agent, takes Pride in providing the best rental car experience.
Better than the airport if you have a way to get there and the only downside is that it is downtown.
Ive had problems the last three times Ive been in. Always understaffed and often dont have cars, even with a reservation.
They over work and the cars they give not worth the money they charge
Tgey have always been helpful when i needed a car rental
Car was very dirty, not on half a tank and I had to take it back to get another dirty car smdh
Under staffed. Car I picked up had only 1/4 gas in tank
Great customer service. Will surely recommend to a friend
Great
Another great place for your car rental needs
This is the most frightening staff ! I would be terrified to have anyone from this location pick me up !
Rent a vehicle to get around easily to your destination
Finaly was good. Tkx
Didnt use them, but was ok
Good job
It is not worth the cheaper cost. Go to Budget. Its literally two minutes away.
Impersonal service, limited hours, no bathroom, hard to get to
Best customer service and best transporters.
Really Good Service and Low Price
Rents out dirty cars that are unsafe
Hertz my pocket book
Great evening employees
Great prices
Have not been there in a while
Bad customer service
Terrible miscommunication rude
Friendly, clean, efficient
Nice rental cars
Good
Prompt and convienent
Worst
Just unprofessional!!
I was not there
Fast and efficient
Cool place
Horrible Experience
Total reviews rating 3.1
88 Reviews for Hertz Car Rental - Cleveland - East 12th Street HLE 2023:
Review №1
2022-04-30Be aware! Hertz let’s you reserve a vehicle even though they don’t have anything available.Their business models seems to be to get as many reservations as possible and hope that they can at least fulfill some of them. They clearly don’t care about their customers or their frontline employees that have to sort through the mess. Don’t allow people to make reservations if you don’t have anything available.
Review №2
2022-04-02I rented a car from Hertz Cleveland downtown yesterday Friday April 1st at around 5:15 PM. I have specified a midsize car in my rental but the location only had SUVs. The Manager Associate Ron Walls told me that I could take the SUV, head to the airport (20 miles away), and ask for a swap with a midsize car since they should have much larger inventory. I was hesitant at first buy he kept convincing us that it is cool and that if we don’t find a midsize car there we can just drop off the SUV and we won’t be charged anything at all. Hence, I drove the rental and my wife drove her car in case we end up canceling the whole thing and dropping the rental off at airport.We went to Hertz at the airport (Cleveland airport), and the lady on front desk was extremely rude and kept yelling at us that there are no midsize cars available and if we drop the other car off, we will actually still be charged for a full day (despite the fact that we just literally drove 20 mins between the two locations and that’s it). I asked for the manager whose name is Cameron Neele as the front desk lady claimed (I think it is a made up name; she refused to give her own name). The manager said there is no such thing as swapping car and confirmed that he will charge us for the day if we drop off the SUV and that we can seek reimbursement from the original branch in Cleveland downtown, which was already closed by the time we are having this conversation (it was 6:10 pm). My wife tried to ask a follow up question but the front desk lady didn’t even look her in the eyes and kept yelling ‘I already talked to them’. Seriously, what’s your problem folks? If you hate your job stay home. This is a very bad image for Hertz!I dropped off the car, got charged $138. I talked next day to Ron from Cleveland downtown location and he said he can’t do anything about it and I should talk to the manager at airport. I mentioned that I talked to him already and he said there is no such thing. He said, well, talk to his manager. I was like what the hell this is a scam.I called corporate customer service and they said they will issue a refund for me. But nevertheless, I won’t settle until I am sure the corporate investigates this and makes some corrective actions against these two locations and the incompetent people working there.
Review №3
2022-03-18They took money out of my account daily and again the whole amout that after I returned the car. (So I was double charged) They charged me an extra day of having the rental & the rental had already been returned.They called me saying my insurance said my time was up and I needed to return my rental. I contacted my insurance & they had no clue what I was talking about. They also put me in a car size smaller than my actual car. I went to one of the competitors and had no problems and my insurance completed the process from where Hertz lefted off
Review №4
2022-02-06Have rented from here at least 4 times over the past couple years. Has never taken less than 45 minutes to get my car. This last time a guy came in and returned a car and that was the car they were giving me. Had to wait for it to be cleaned - but they couldnt wash it as there was no water (?!). I am also a Presidential Gold member and I am supposed to just be able to go to any car and hop in so it is even more frustrating. I have rented from Hertz at over.....50? 60? 75? locations and I can definitely say this is the poorest run one I have had to use. AND, Im not including things they dont really control - there is never an empty parking spot out front in which to return your car - one time I drove round and round and finally had to double park before I missed my train.
Review №5
2022-05-08Please stay away from this place at all costNot good business I found items in my car that I rented and exchanged my car twice. I found smoking substances between seats and lighter never smoked in my life just say if the police would have pulled me over there would have been an issue
Review №6
2021-10-12If I could give this car company 0 stars I would. I reserved a vehicle with hertz on E. 12th street in Cleveland, Ohio and when I went to pick it up they didnt have what was reserved. They wouldnt re place it with another one because they were bigger in size and told me those are for their members who pays thousands of dollars a year with them. They even had ME calling their other stores to see if they had anything available, which they didnt. Why would you have the customer calling around for your mishap??? I got no answer, one store was closed and hung up on twice...smh. Now these were from the other stores. I called the number they gave me and the sent me to tje airport and when I got there they said they had no cars available. This was a horrible experience and thank God I wasnt from out of town and I do things early and prepare for things such as this. They dont have a corporate number and are really bad at correcting their wrongs. I would never use them again and didnt get to use them this time. I will stick with Enterprise from here on out which is who I usually go through anyway.
Review №7
2020-09-06If you have time, you will receive capable and competent service in a nice location with great cars. That said we came on Saturday and there was a single staff person to process all parts of all transactions, rentals, returns, and calls. While he moved seamlessly between customers, it still took up almost an hour of our time, which can be critical for some trips, so plan accordingly.
Review №8
2021-03-13I will never rent from Hertz again. I show up for my prepaid reservation in downtown Cleveland there is no one but 1 other customer in the location and the door is locked although it says “we’re open” and the hours are right there listed until 1pm. Finally after waiting for over 30 minutes for the representative, “Ron” finally showed up. He questioned why I was there and I said “I’m here for a reservation” and he said “we’re closed.” I point to the hours on the door and the open sign and he said there was nothing he can do. I tell him I prepaid and am here for my reservation at 12. It’s not my fault that he took forever to come back from bringing down the other car. They shouldn’t schedule 12pm pickups if they aren’t going to honor them. Ron then proceeds to RUN up the stairs away from me- didn’t even close the location fully. He then brings down his own car and shows back up to finishing closing the store. At this point, I’m on hold with Hertz to see if they can move my reservation to the airport since it’s the only place open still on a Saturday. The representative tells me to NOT cancel my reservation and to just drive to the airport to try to get the same price but he couldn’t do that over the phone for some reason. I asked him to confirm that their was SUV availability there and he said yes. So I drive the 30 minutes to the airport and explain to the employee there what happened and she then tells me they are out of ALL cars and have been for a week. So why did the rep tell me they were available at that location? I could even see online that they had cars available so I still don’t understand how they were out.Luckily, AVIS had a car available for me and the representative there was a sweetheart and gave me a great rate. Will NEVER book with Hertz again, AVIS has won my business for life and will tell everyone I know in the area to rent from them instead.
Review №9
2021-06-26Terribly bad customer service!!I had a reservation at 11:30 but I couldn’t get the car until 12:30Firstly, when I went to get the car, there was no one to help me. After 15-20, one of the staff member came and they mentioned they have a car available but it’s not clean and it needs to be cleaned and fueled for it to be ready to go!So, I had to wait again for another 40 mins to get the car.Worst customer service ever. Never renting from here again.
Review №10
2021-01-23If I could give 0, I would. They do not confirm inventory when reserving. As a frequent renter through Hertz, this is the WORST location to try to rent from.I arrived at my scheduled pickup time, was told they had no cars in the class I reserved. Proceeded to tell me to either wait an hour plus, or come in the following day to pick up the car. While waiting on hold with corporate for 30 minutes, Brian saw me but did not stop to let me know a car had arrived. When I called the following day to confirm their inventory Brian told me he saw me waiting but didn’t say that the car just arrived and for me to stick around for 10 more minutes.He completely failed to apologize, told me he never “guaranteed” that they would have a car for me, and was so unhelpful!Do not rent from this location!