Wheelchair-accessible entrance
Yes
Hertz Car Rental - Cincinnati - Colerain Avenue in Cincinnati
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Cincinnati, Hamilton County, Ohio, US
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Hertz Car Rental - Cincinnati - Colerain Avenue in other cities:
Comments (53)
I prepaid for a 3 day rental from hertz and not once was a security deposit ever mentioned. It even says in my reservation details that I would be paying $0 at the counter. I get there and then I’m told I have to pay a $200 security deposit. When I asked why I wasn’t told ahead of time the best they could tell me was that “ it was in the fine print somewhere”. Now I’m out a rental car and the full price of the rental since I had to cancel after the pickup time. Scummy business practices from a scumbag company. Do yourself a favor and avoid Hertz at all costs.
Terrible experience. To begin, the car I received reeked of smoke. Upon return of the vehicle, they charged me $100 for a bogus excessive dirt charge that was never written in the contract I signed and was completely nonsense. They offered no proof of the charge and the lady has the audacity to say, We can charge whatever we want for cleaning, and hung up on me! Beware of this place and check your credit card statements! Theyll charge you after the fact and without contacting you.
Really its Zero stars... They had my reservation time wrong when I called them to confirm. Wouldnt change it to the correct time without charging me more $, when I went to the reservation location, the whole business was closed ! When I would call, the hertz employee would just give me another # to call, spoke to about 5 different ppl , none of them knew what was going on, how to help, or where the car was at that I had reserved and already paid for. Absolutely ridiculous! Screwed our vacation up to say the leas. Terrible communication, terrible costomer service, do not go to Hertz ,go to enterprise or take the bus, its more reliable.
I made a reservation with Hertz through AAA for a weekend trip, Fri-Sun. Reservation went well until I went to pick up the rental. The associate was nice but said they would have to charge me an extra day because they are closed on Sunday. Would have been nice to know that a head of time. Just beware when booking, it seems Hertz is in the business of tricking their clients into getting an extra day worth of rental fees out of them. Ive had much better experiences with other rental companies. I wont be renting from Hertz again. I prefer a company that does mislead and lie to clients to get extra money.
Very convent be just down the street from my home. Excellent staff & vehicles. Good value.Only negative is that I drop off the vehicle you have a hard time getting aunt in the parking lot. There are so many private vehicles that are not hu aunt in the parking lot. There are so many private vehicles that are not hertz vehicles making it very difficult to park in the lot. I do have photos of those vehicles from this past weekend if you would like to see them please contact me
Friendly staff, good selection. I would rate this higher but several of my recent rentals smelled smokey. I dont think it is specific to this dealer, I think it is a Hertz problem. If they dont solve it though, I will start renting elsewhere.
Had a good experience at this location. Associates were helpful and worked quickly. I was thankful that they scheduled me a ride from the auto body shop to their location to get my rental.
Had to rent a car at last minute. Got great service from staff. Unfortunately, Hertz took advantage of situation and the price became ridiculous. I think the individual helping had no authority to do otherwise.
First time Ive needed a rental car in several years. Hertz staff member was very friendly and fast. I will return to this location whenever I need a rental car.
The lot is a bit small and theyre always busy. That said, Ive never waited an inordinate amount of time and theyve always been very nice and helpful. If I were to give any advice for this location it would be to expand.
Rented a car, was told once car was returned the deposit would go right back on my card. Took them 6 days to release the deposit. Wasnt impressed with customer service or support.
We rented a Nissan Rogue for a road trip. Nice people. Great car. Good rates.
This was the second time i got a car here...fast, great price, and a good clean car...they even make a space on the lot for my car...will use again!
Kristen was very pleasant and efficient. The pick up time was accurate and the process was very fast. Thank you Kristen
We rented a car to drive to Cincinnati to pick up our new pick up truck the car was clean and it drove really nice and it had really great gas mileage we liked the car.
Gave me a car with a slow leak in the tire and now are trying to make me get the tire replaced when the tire is totally worn down and out of tread.
Great experience I wouldn’t rent from any other rental company! great staff made me feel very welcomed
Good service treated me perfectly couldnt ask for more. Everything they said was exact
Bad Customer Service, mad Vehicle and charged twice and had to wait for la4ge sum of money to be added back to my account
We have used this place before and dont have any complaints. Generally we get in and out easily.
I need someone to pick me up ASAP. Im free now please help.
The people were very friendly! They went out of their way to make sure I was happy.
Our go to place for car rentals. We always get great cars!
Zero Stars, but I guess that I have to give it a one star just so it will post.... Very Very VERY POOR Experience!
Friendly staff. Check in and go process less than 4 min....Wonderful
I always have problems here its never a quick easy process
Great place to get a rental, no hassles and nice people
Always super friendly and vehicles super clean!!
Yes love it. Get you in and out
Friendly, GREAT deals, convient, extras in the cars.
Janissa Brown is the person to see at this establishment.
Never got a car here.
Very good
Very helpful and friendly staff..
Very clean and very polite
Staff there are not very helpful.
Great customer service
Fast friendly service
Friendly service.
Not helpful at all
Good
Great deals
Awesome Service
Total reviews rating 3.6
53 Reviews for Hertz Car Rental - Cincinnati - Colerain Avenue 2023:
Review №1
2022-05-20This is not a hertz rental location.
Review №2
2019-07-29I was fooled by one of the customer representatives (Akeem) and his manager (Fraser). They gave me a car with a strong SMOKE SMELL even though they were vocally aware of that. I then asked for Akeem to insert it as a comment in the car review and he told me that he would. After competing the review, I asked again to make sure he did and he confirmed me me that he did insert the comment.However, when I received the car’s checklist by email I found out that he did NOT. He gave 5 stars to everything in the car, what was definitely not what we discussed when reviewing the car. In summary, whatever you point out as issues in the car prior to receiving it, doesn’t matter. They’ll give 5 stars to everything independent of your comments and concerns.If that wasn’t enough, they gave me the car with a COMPLETELY FLAT TIRE (5 psi). as shown in the picture I took. And the worse: they were aware of that, but told me that that was the only economy car they had for me (although they had many other cars, in other categories.) It was that or nothing.In case they say it’s not true, I have pictures proving it. Also, I only stayed with the car for less than 20 min, as I exchanged it immediately in another Hertz store. I also have the paper work that proves it all.THEY CONSCIOUSLY PUT MY SAFETY INTO RISK.
Review №3
2020-01-11They are not located here anymore!! The new address is 9820 Colerain Ave., Cincinnati, OH 45251. Use the first door on the East side of the building when you pull in the driveway.
Review №4
2021-01-27I received a rental car from here while my car was in the shop. The car came with a strong smoke odor. They were aware of this and still charged me a $400 smoking fee. They didn’t care what I had to say even though I took care of the car the whole time I had it. This company is a joke.
Review №5
2020-08-07This company literally stole $2000 of my credit card! I was in a car accident and the person at fault insurance was paying. I had to use my card for the credit card hold. The prematurely charged my card the entire amount. Not to say how rude the customer service was and how they have given me the run around about refunding me some of the money back. Like the $600 charges for insurance when I had my own plus the insurance from the other driver! The also added a gas charge and the car was returned on full even though it was given to me with a quarter of the gas driven out!!!! I’m definitely going to file a complaint with Attorney General and Better Business Bureau!!
Review №6
2018-11-21Horrible experience. Rented a car for a month. Had to return it after 20 days due to personal issues. The Desk Agent/Manager Kristin made me vacuum the car as it was not in the same condition when they rented it. They want it squeaky clean. There is a normal amount of dirt(on the floor, not the seats)as I used the car for 20 days. No pet hair, spilled liquids, gum..nothing like that. They threatened with a $100 charge..If I do not vacuum it. They mentioned that it takes 10 mins for them to vaccum it, so they made me do it or I gotta pay.They made me wait for 3 hrs to process my return. They botched my return and levied an extra $500 charge..since I am returning it early. The manager was of no help at all. I had to call the Hertz 1800 number repeatedly for help. Even then they wouldnt fix the issue. Honestly speaking, this location is managed by a racist. Thats the only logical conclusion that I can come to after looking at the way I was treated.
Review №7
2017-10-24I was thoroughly disappointed by this facility when picking up the car I reserved. The location is small, so there is limited space to store the rental cars they need. I reserved a PREMIUM vehicle a week prior to our trip, due to the number of passengers and luggage I was transporting on our trip. When I arrived, I was informed that this location did not have ANY PREMIUM cars available and rarely gets them in inventory. WHY DOES THIS LOCATION OFFER PREMIUM CARS WHEN THEY DONT CARRY THEM?? I had to SQUEEZE my passengers and their luggage into a Ford Fusion Hybrid. Hardly any truck space and barely room for 4 adults! I will not rent from this location again, and I will warn everyone I know about their lack of vehicle inventory....The employees ran around trying to call for a vehicle they KNEW they didnt have available. To top it off, with the SUBSTANTIAL DOWNGRADE of this vehicle, it only took 3 dollars off the total price of my rental. 3 DOLLARS??? FOR ALL THE HASSLE I DEALT WITH AT THE LAST MINUTE?? I had no choice but to take the car they had, but it wont happen again!!
Review №8
2017-07-17Super nice staff, great cars, hooked us up with an upgrade.would be higher but I had problems with Hertz customer care over the phone with them messing up my billing and me having to pay more than expected. Cant get anyone there to talk to me so I have to leave it on here hoping theyll see it. But location is great!
Review №9
2019-11-25Talk about a nightmare! Received a rental car for an insurance claim in September that ended up with a dead battery (I was told by a rep later that the model has a recall issue) on a weekend. Because the car was part of an insurance claim I was told that I had no access to any sort of roadside assistance or replacement because the local branches are closed on the weekends and the only Hertz rental location open was the airport- the airport does not deal with insurance claims. I was left with nothing to drive and a dead car in my garage all weekend (they still charged my insurance for those days). They sent a AAA truck on a Sunday night to pick up the dead car and assured me that someone will bring a vehicle to my workplace and all will be well on Monday. Im angry and find this to be absolutely ridiculous but fine, Ill deal with it.Fast forward a couple days- I get a phone call dont worry, everything is ok but the car youre driving was missing. They didnt transfer the rental over and went to rent the replacement vehicle I was driving to someone else only to find it wasnt on the lot. I then realize the vehicle isnt registered to me and I have no paperwork about it. I still have the first cars paperwork. Im assured that it is now- finish out my rental time and praise the holy concrete when my actual car is repaired and think this nightmare is over.Wrong. Im now fighting with Hertz about billing. Instead of transferring over the original rental agreement for the replacement they closed it out and opened a new rental agreement under my name without my insurance. Im being billed $174.82 and trying to prove that all of this happened. They seemingly kept no record of any of these calls or issues on their end. Their customer service is not helpful at all. State Farm is asking that I simply get the bill sent to them because THEY WILL PAY IT (I was approved for 20 days) and Hertz is fighting me about transferring the bill to them. The kicker to this is that we when the first car died and they wouldnt give me a replacement- we were going to switch to another rental company out of frustration but didnt because Hertz assured they would make this right. We should have ran... What. A. Nightmare.
Review №10
2018-06-30Doesnt even deserve one star. Had a reservation for 2 weeks, went to get the car. They did not have the car ordered nor did they try to find one. Had to leave there and was able to get the car from ENTERPRISE. Dont know why I would have tried Hertz, never will again.