Online estimates
Yes
Herrmann Services in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Service options
On-site services
Yes
Health and safety
Appointment required
Yes
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Phone: +1 513-737-8423
Site: https://www.herrmannservices.com/
Site: https://www.herrmannservices.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Herrmann Services in other cities:
Comments (170)
Ive used Herrmann Services for years. My family swears by their service. If you are a new home owner I would highly recommend getting a service package. You can save a lot of money on major jobs and some preventative maintenance. I am always happy with the skill and honesty of their employees.
We had a leak coming from our very old water heater and knew it was time to replace it. We called Hermann plumbing and they were able to have their technicians out the next day! Our technicians were Joey and Ryan, and they were friendly, professional and knowledgeable. They replaced our water heater and repaired some piping and shut off valves. They really went above and beyond with their work. We are very happy with the entire experience and will definitely request for Joey and Ryan for any future plumbing needs.
Herrmann Services unclogged the main drain in my basement; ran a camera through the drain; found a cracked pipe; took pictures and a video and sent them to MSD. Worked with MSD and me to determine who was responsible for repairs. They did an outstanding job and I highly recommend them!
I had a leak in my laundry room that was coming from the bathroom above. I talked to the evening answering service and the plumbing division called me first thing the next morning. They were respectful of the time that I had to be out that morning and told me to call when I got back. They were very responsive and early for the appointment. When they needed to come back out the next day for a continued issue, the team of Ryan and Joey worked together to figure out the issue since it wasnt immediately obvious, repaired it quickly and then explained it all to me in a language I could understand. I highly recommend them.
Thank you Herrmann Services for a job well done with our recent central air conditioning install. Everyone involved with our AC installation project was first-class. From sales, office, and technicians, everything was done promptly, and professionally. From our experience, I would recommend Herrmann Services without reservation.
Joey and Ryan at Herrmann were fantastic. I highly recommend giving Hermann a call and asking for Joey, this man needs a raise - he told us everything up front, showed us what were getting, walked us through the issues, fixed the issues and educated us about maintaining our investment. Thanks again!
Repaired water regulatorThe general work was fine but he kept adding on items like wanting to charge 200 dollars to pipe around the water softener. I said i know. You only have to turn to valves to bypass the water softener. That is not needed. Then at end off the job he refused to turn off the basement lights until i called my son to the room. He then told my son...i was just getting those lights for your mom.I shouldnt have to have my son by me to get treated right! Felt like i was dealing with a used car salesman.
I had an emergency plumbing situation today where my stationary tub was overflowing and my toilet was backing up and water was backing up in the bathtub. Joey and Ryan were here within 30 minutes and could not have been more helpful. They knew what to needed to be done, explained everything prior to doing the work and as they were doing the job, in terms that I could understand. They gave me an estimate and had the job done in no time. They moved things out of the way and also cleaned everything up everything perfectly afterwards. Thank you for your quick service in an emergency and for sending Joey and Ryan. They did a fantastic job representing your company! I certainly know what company to call in the future!
Joey and Ryan did a great job. Joey thought outside the box in order to make my very deep sink work. They worked to clean out meter box in order to be able to replace turn off for main water into the house! Very thoughtful, helpful and kind. I had cataract surgery the day they were working in my home and were very considerate of me.
Joey is a personal friend of mine and he recommended hydro jetting sewer drain when I had a drain stoppage. Him, Ryan, and Bryan did an excellent job and took extra time to explain everything to me even though it was raining outside. Will definitely use again in the future.
Once again provided excellent service in a timely manner. The service technicians Joey and Ryan, explain all the options, what they recommended for my issue and made it happen today. They cleaned up everything when they were done. I highly recommend Herrmann Services and we use them in the future.
Joey & Ryan were knowledgeable & professional. The quality of their work is top notch. They were friendly, courteous and I would definitely call them for future plumbing needs. Thank you guys!
Joey and Ryan did a fantastic job on a shower drain that had been clogged for a few months and two other plumbers couldnt fix it. They were honest, professional, on time and left no mess. I would highly recommend Herrmann Services!
We was having new flooring laid ran into stubborn toilet issue getting it reset, called Herrmann Plumbing got it taken care. Joey was the hero and my new flooring looks awesome. Herrmann Plumbing is our go to team. Great friendly people always.
I bought a house that was FHA approved, but later on found out that my entire plumbing was not up to code.... I found this company as a referral from my insurance company. They provided exceptional service. Walked me through everything. Was very kind, and accommodating. I worked mostly with the plumber Paul Neyer, who was phenomenal and would highly recommend. I was gone all day and he would meet me after i got off work. Was very patient, as well as communicative. Would answer any of my questions no matter the time. Would recommend.
Ryan and Joey were fantastic today! Very helpful and informative! Anything I didn’t understand they explained and made sure I understood! Price never changed, took photos for me for insurance/records, never tried to sell me things I didn’t need and within 2 hours my subpump was completely replaced and a company referred to clean up my flooding damages! Thank you for the help! I will use them forever!
I had a appointment 4/19/21 2-4pm…I was offered 4/19 2-4 or 4/20 10-12…due to the situation of my toilet and tub I chose 4/19…I explained how bad it was getting.I got a call 15 minutes before they were supposed to be there saying they were not coming! Said they would be there 4/20 between 10-12.The situation got worse so I called them around 8pmThey told me that the cost of coming out to my home would be $179.00 instead of $79.00 as it was after hours.Matt the Herrmann employee fixed the problem and did a good job.It cost $599.00 plus the $179.00 for coming after hours. If they would of kept the appointment I’m not sure if it would of been $599.00 and definitely would not of been $179.00.I spoke to Jason at Herrmann questioning the extra $100.00 letting him know that I felt that I should not have to pay the extra $100.00.He told me that he would check on it and call me back…never called.I called back again was told he was away from his desk. As of today 4/29 have yet to hear back from Jason, I am not expecting that call back…
I am very fortunate to be a long time customer of Herrmann Services and am extremely satisfied with the quality of their work and their responsiveness. They have helped me with everything from emergency plumbing issues, to electrical work, and even with remodeling projects. They make sound recommendations and thoroughly explain what is needed. All of the staff is knowledgeable, professional and efficient. They even made recommendations to other companies on the rare occasion that they did not think they could help me with a specific project. They are a great resource and I highly recommend them!
After recently being released from an eight night stay at the hospital for pneumonia, we discovered the gas range in my parents house was not working. While this in itself was an issue, the fact that our dad is now on oxygen was even more reason to be alarmed because they were lighting the burners using a match. The wall where the range was located had no electrical power so my parents were using extension cords to gain access to electricity from surrounding walls. Upon learning of this issue, we did research to find a reputable company located near our parents so this issue could be corrected. One call to Herrmann Services and I knew we had found the right company.Patti Leisure not only listened to our concerns, she empathized with us. This was on Wednesday, March 18. She said she could get someone there on Monday, March 23 because the electrician was off until then. We were pleased to learn they could make it by then. On Thursday, March 19 at 8:32 am, Brian from Herrmann Services called and said they would be able to get someone to our parents house that day. Talk about service!Greg and Joe showed up at our parents house by 10:45 am. After a conversation with our dad, they performed a check of the house and were able to identify the issue. They provided us with an estimate of the repair and stated it would take approximately 1-1/2 hours to fix the problem.The problem ended up being somewhat more involved which ended up taking Greg and Joe longer than originally estimated to fix. They ended up spending 4 hours fixing the electrical work of which several were spent outside working in the rain.Upon completion of the project, they provided us with the invoice. The cost of the repair was exactly the same as the original estimate. We were astonished. Greg and Joe thoroughly explained what they had done and tested everything to make sure the outlets were working properly.We cant thank Herrmann Services, Patti, Greg and Joe enough for the caring and professional way in which they treat their customers. We were able to rest easy knowing our parents were safe and no longer had to worry about them safely using their range and other appliances. This is a top notch company with team members who really know how to treat their customers. When looking for a great, reliable company to complete electrical repairs, look no further. Just call Herrmann Services! Thank you!!!
Tony was the service man that came to our house. He was very personable and professional. He stayed 6 feet away the entire time and put on all of his safety gear to keep me and my family as safe as possible. I had concerns about what it would cost for him to clear a clogged drain. He was up front and honest about the price and did not try to upsell anything. Aftet he finished the job he cleaned up and had it looking like he had never been there. If we are in need of a plumber in the future I will be calling Hermann Services and requesting Tony.
We had EXCELLENT service today from Technicians Joey & Bryan for our tree root removal work on our sewer line. They were professional, excellent communicators, knowledgeable and truly excellent plumber technicians. They worked tirelessly all day, worked on getting our line cleared of all the tree roots, inspected our line, and made very clear what is needed to maintain our lines. Thank you Hermann Services for such competent and strong plus knowledgeable experts. Very well done indeed! Thank you, Marilyn & Frank Lottman
Love Hermann Services. Joey and Christian did a fantastic job of unclogging my drain. They were very courteous and explained everything in great detail.
Very fast professional, courteous and knowledgeable service. I’ve dealt with other residential electricians who have taken a week or longer to come to my house just to give an estimate. And another week or so to come back and actually perform the job. No kidding, Herrmann Services was at my door within an hour of my initial call. I think they had another job get cancelled and I may have benefited from that. I had a small electrical problem that was handled within an hour tops. I then asked for a quote to re-wire an underground wire leading to an outdoor water fountain. They gave me an estimate on the spot and performed that repair during the same visit even though it was not on the initial service order. I got two jobs done within just a few hours of my call when I was expecting it to take a week or more. Very happy with their service and will use again if and when the need arises.
I was told they would be at my house between 1030 and 1230. At 1300 they called and said they were on the way. When I asked why they were late, I was told I was scheduled from 1200 to 1400. Then they charged $400 to replace a shutoff valve. Ridiculous, I will not use them again.
We have allot of plumbing issues, and after being ripped off by numerous companies we came upon Herrmann services…first off Customer service was amazing and they came out the very next morning…Joey and Ryan were the plumbers who arrived and they couldn’t have been more experienced or professional…they had cutting edge tech and took care of our issue within a few hours plus gave us a warranty on their work..this is and will be who we use and recommend in the future for sure…if u call ask for Joey and Ryan, you won’t be disappointed
Received an $1800 band aid on a repair, when they KNEW it would cost more anyway. Took the money, and thought we’d pay them for the repair that should have been made from the get go.RIP OFF COMPANY. Technicians are very incompetent and unprofessional. Management is hungry for the weak. BUYER BEWARE! Go somewhere else for service. Trust me. They get you for a small repair, knowing that you needed an entire system, thinking you’ll give them the rest of your business for what they should have done in the first place. Yes. This is TRUTH. GO SOMEWHERE ELSE.
Hermann has helped me and two other family members with plumbing problems, one of which was a huge basement flooding issue, and every single time they’ve been professional, fast, knowledgeable and very accommodating. I recommend Hermann to all my friends and family needing work. They are truly great to work with.
Herrmann saved our rear ends. We had a terrible plumbing company come out to fix our septic system. We had to use this other company because of the conditions of our home warranty contact.This other company installed a new pump, but didnt diagnose the root cause correctly. The new pump was destroyed in less than a year. About eight months later we called up Herrmann. Herrmann came out and fully diagnosed the problem, fixed the root cause and installed another new pump which has been working well.Yes, Herrmann is not cheap. But neither is calling up the less expensive, second-rate business to only have them make critical mistakes, then needing to call a company like Herrmann. Stick with the pros from the beginning.
WARNING! I wouldn’t use this company’s services if it were free. I had the worst experience a customer could have using them. The problem was I has a clogged/backed up toilet. The billed turned out to be extremely high (over 500 dollars) because it was holiday season and the plumber came out on a Saturday. When the guy got there he was rude and pushy, he said that I needed to hurry up and decide if I was going to use their service. At the time I had already been billed $175.00 for them to come out and give me an estimate of the work needing done. The plumber fixed one problem while creating another. When I asked for them to come back out to fix the problem, I was told the guy denies he did what I had mentioned and that they would only fix the problem if I pay them. This company is a complete ripe off! They need to be on BUY BEWARE! My advice to the public is to use a reputable company. Stay away from these family owned runts!
Joey Fay and Bryan came out and know how to get the job done! You really dont know how much you miss water until you dont have it! They were very thorough and explained everything to me step-by-step what they were doing and I couldnt have asked for a better team of guys to come help us out in our time of need! Their responsiveness was phenomenal andand t returned my call, booked an appointment, and had the problem completely fixed in less than 24 hours. I would highly recommend this company if you want the job done right!
Absolutely wonderful experience start to finish! My air conditioner went out on Sunday night...I went online and input a service request, telling them to call me at work the next morning after 8 am. I received a call from Brian at 8:01 am...he diagnosed my problem, was super courteous, and told me he could have a tech come out that afternoon. I told him Id need to leave work to meet the tech, so if they could please call me when they were on their way, Id appreciate it. He called me back an hour before the tech was to meet me which was perfect. The tech, Scott, was right on time...very knowledgeable, personable...he made me feel like a valued customer. As soon as Scott got the unit back up and running...he told me about their other services...I paid..and I was on my way back to work. On my way back to work, no less than 10 minutes after Scott left...I got a call from Debbie, asking me how my service call went. It was amazing service. In less than 24 hours, I was up and running at a very reasonable price...and I talked to 3 different people at Herrmann...all of whom were just as friendly as the last. I will recommend Herrmann Services to everyone I know...and will definitely use them when future needs arise. Thank you again to all the wonderful people at Herrmann!
First let me say, I called today to make an appointment and there was a service technician here within one hour. That was great but unexpected. The service tech that came, Mark, was very concerned with my electrical problem. After some troubleshooting, the problem was fixed in a timely manor. He also installed a Motion detection light on my shed. He took the time to adjust the lights in the best position. He was very professional, respected my house, and was very concerned with my concerns. I can honestly say I have never been so impressed with a company doing service at my house. From the initial phone call, to the work being completed, I was very impressed. I would very highly recommend the Hermann company. Marcia Ferguson
Well I tried using the company. Called Friday, 10/9 and set up for someone to be over my house 10am-noon on Monday, 10/12 (today). Of course no one showed up between those hours and like most people I work 8-5 so when 12:30 came I left to go to work. Mind you, I took a half day of vacation to be at my house so I lost out on a half day for...NOTHING. At the very least a phone would have worked just stating they were running behind but I didnt even get that. All I got was a sorry when your company finally called. Michelle asked if I wanted to reschedule of course I said no. Why would I? Never used this company before and for sure wont now. If I could give a zero I would. Very poor on Hermann Services.
Herrmann services has been our go to people for all of our plumbing, electrical, heating and air conditioning needs!! They are friendly, quick to respond, super knowledgeable and affordable.They go above and beyond for their customers.I highly recommend them!
Their plumber was good at coming out quickly. Less than 90 minutes on a Saturday. Unfortunately, Mr Munros review was spot on. I paid the $59 too to discover running a new ice maker tube and shut off would cost over $400. And simply cutting out a frozen copper valve and replacing it (a job an experienced plumber could do in 20 minutes, 30 tops) would be over $300. They explained they were a premium service and I had to pay for all their trucks, guaranteed work, and overhead. (No different from any other company.) But they were middle of the pack on pricing! A plumber Ive worked with, who no longer does residential work, said oh yeah, Herrmann is through the roof. And the two they quoted to me were unreasonable.And those two were my simplest jobs. I had other work (replacing a frozen shower control and two lav faucets) that no doubt would have been $2,000 more, based on what they quoted. I already had a previous quote of about $700 for ALL the jobs including fixtures and thought THAT was higher than I expected. Little did I know.
Setting up an appointment was easy and the timeliness of someone servicing my issue was perfect. The Serviceman arrived at the time he was scheduled. Was knowledgeable about my issue and explained what needed to be done. Discussed pricing before he started. Cleaned up and left the space as he had found it once repairs were completed. Would recommend for plumbing issues.
After buying the near top of the line HVAC unit they recommenced, it has failed twice in less than 3 years. Both times when we called for service theyve acted like they were trying to scam us. The first time they originally wouldt fix the unit until we signed up for a $250 annual maintenance contract. and then only recharged the refrigerant without fixing it or setting up a time to later fix it. The 2nd time they said they wanted to charge us over $2000 for 4 hours of labor to replace a part under warranty. I asked repeatedly why the price was so high for something covered by a warranty, and never got a straight answer, just more about having to buy their annual plan. So I called 2 other places who both laughed at that price quote. Both said theyd charge $600-800 to replace the part under warranty which sounded a lot more reasonable. Both explained what the $600-$800 was for, something the manager at Herrmann never couldnt do for his over $2000 quote.Both times Herrmann was more concerned about berating us for not having their annual plan than for fixing the HVAC unit.I even asked to confirm that they wanted to charge about $500 an hour for labor and was told it was a fixed price for labor but it does equal about $500 and hour.
I just had the best experience with your Technicians Alan and Scott. My water heater was leaking and dripping into the condo below mine. I called late on Thursday and they were there 8:30 the next morning. Both were very respectful and professional. Al advised that there was a little bit of water coming from my heater but it was not my fault that I did not notice...it was in the back corner where I would never have seen it. They advised that my small space in my laundry room would not accommodate the current 40 gallon model...I needed a special 30 gallon tank. They explained all to me and went and ordered and delivered the 30 gallon tank. I was also concerned about my hoses on my washer leaking, so while Al worked on the water heater we ran my washer so he could watch the hoses to check for any leakage. There was none. I appreciate how each went above and beyond to help me with a situation that I really had no experience with and they eased my mind that I was doing the right thing. Thanks so much Alan and Scott!!!
Great company! Being a new home owner I really appreciate calling one company for all my needs. I have total confidence in the technicians that have come to my house. I have used their plumbing, heating and electrical services. Each technican has been very knowledgeable and communicative regarding my concerns. They have given me options and pricing up front, advice on preventive measures and future projects. Each technician has been very respectful of my property and clean up when they are finished, Love that! And they do high quality work, very pleased with all my repairs. I did have to call back once on a repair done and to my surprise they were very quick to respond and make it right. I was still inportant, that felt nice! I highly recommend this company!
I am very happy with the service. He was on time, fixed my plumbing problem and then noticed that a filter in my ceiling for my air conditioning was dirty and should be changed. He then commented that a smoke alarm was missing. The Condo company immediately sent a maintenance man to change the filter and fix the smoke alarm. The condo maintenance man told me that if this had not been noticed, I soon would have had an expensive bill for a new air conditioning unit in the ceiling. I am very pleased with Herrmann Services and their additional sharing of observations of problems they noted.
The service was great from the call to schedule, to the last call to see how things went and set up a time to do maintenance on my furnace. Tony was great and didn’t mind me spying on his work ( I love to learn about different lines of work and how something in my home functions). I would definitely recommend them again!
I called Herrmann Services to repair a few plumbing issues in my house. Scheduling an appointment was so easy and convenient. When the technician arrived, he was very professional and explained everything to me before he got started. The repairs were done quickly and Im very satified with the services I received. Hopefully I wont need anymore repairs any time soon but if I do, Im calling Herrmann!! Thanks for the great service!!
I highly recommend joining the Hermann’s Service Club. I have been a member for many years, and the Technicians that provide my annual checkups have all been excellent! For example, today Allen and Robert arrived for my Plumbing and my A/C annual tune-up. They are both extremely knowledgeable, informative, and courteous. When they left, I felt completely confident about all of the service they provided today, and that my equipment is completely ready for the season.
Just wanted to say thank you for taking the time to troubleshoot, and explain to me the situation with patience. Ive been having issues with ac unit for some time now, turned out to be a fuse and a relay. Affordable and quick, and ac is running nice and cold now. Respectful of your home, and safety wearing mask , washing hands and wearing booties. Thanks for taking your time and doing such a great job quickly and efficiently.
I have used Herrmann Services for several years now. In all instances they have been kind, professional, transparent and all at a good price. I trust them to do be honest and provide good work and they deliver!
We have had root issues with our sewer for years. Herrmanns has always come out and used the big snake to get rid of the roots. We have known for years that the sewer line would have to be replaced and we finally did that today. They came out and dug out the old line and replaced it. The job took about 6 hours. They are always professional and courteous. I would recommend them to anyone. They are our families goto company involving plumbing. We have not used them for other household issues but would if needed. They are family owned and you might even catch a family member working on your project. They give accurate estimates and even offer financing with some of the more costly repairs. Bottom line is they are trustworthy and we dont have to worry of things break because we always know who to call.
Hermann has been my choice of electrical and plumbing work for more than 5 years. A soft water system, several outdoor water faucet issues and garbage disposal leaks were handled perfectly. Mark performed electrical work multiple times above and beyond expectations. Stellar service!
Herrmann Services is the only place I trust for my Heating and Air Conditioning as well as Electric and Plumbing needs. I recently bought a home and needed a new furnace. Herrmann literally saved my life due to a CO2 leak. I was so grateful for their help, I have had them since provide electric and plumbing work. They have great customer service, and do quality work. Thank you Herrmann Services!
Very unprofessional. We finally cancelled our contract because they can’t be bothered to actually do their job. We contracted for a furnace that they inspected and signed a contract for, the day of the install someone called and said “due to the age of the home” the chimney will have to be replaced prior to the install. How did they not know this when they told us the furnace needed to be replaced?Our front yard had to be dug up for a new drainage line, the “simple one day job, 4x6 foot hole,” turned into a 3 day job with a hole that was 10x20. Not to mention that we have called many times to find out where they put our trees and landscaping. Never receiving a return call, we guess they put it back in the hole. Not to mention they gouged the rest of our front yard, and tore the cable off the front of our house with their bobcat. They don’t care the damage they have done, they completely refuse to return calls.With our service plan, they are supposed to come out and check our furnace and the ac before turning on, fall/spring. I scheduled an appointment, was made to wait 5 weeks for the appointment time. (The ac had been turned on due to the heat during this period). The day before the appointment I was called to change my appointment due to no tech available. This is a monthly fee that we have paid for nearly 10 years but can not do their end of the contract.Very unprofessional to deal with, don’t expect your questions to be answered.
After moving into a new house 11 years ago and finding things the builder didnt complete, a friend recommended I contact Herrmann and Ive been a customer ever since and Herrmann is the only plumber that has been in my house. Always prompt (if not earlier than the expected time), courteous and straight up in explaining the issues and the cost. Keep up the good work!!
Need to have our pressure valve replaced. They showed up on time very professional and friendly. Went through the process of what needed to be done and the cost. I would recommend them for all your plumbing needs.
I had Herrmann Services replace our humidifier on our furnace. The technicians were very polite and professional. They ran into an issue with a corroded part which made the job take longer than expected. They replaced it at no extra charge! I will call them with all my plumbing and heating/cooling needs.
Ive been a customer for 30+ years, Herrmann has always serviced my home repairs/needs quicky, effeciently, w trusttand integrity. Every service agent has been very professional, fully explained the job details and answered any questions or concerns, Their service has been exemplary-its amazing to have this family relationship/trust and mutual respect for service.
We love using Hermann services because they can handle any job you need. Plumbing, electrical, heating and cooling they do it all. Theyre maintenance plan is also very affordable and saves you money in the long run. We highly recommend them!
Scheduled an appointment with these folks for a ceiling fan repair. I rearranged my schedule to be home at the appointment time. Thirty minutes before the appointment they call me to tell me they arent coming as the person is busy elsewhere. They wanted to come some other day, but I declined and cancelled the service, as since they didnt keep their word about showing up for this appointment, why would I trust them to keep another one? If they treat a prospective new customer this way, I question how Id be treated if I had an issue with some work they did for me after they have my money. Needless to say, Ill have my ceiling fan repaired by someone else.
Herrmann Services provides consistently excellent work. They are always on time and they always solve the problem. When Tony left my house, the bathroom was cleaner than it was when he came in...Thanks!
I just had a great experience with Herrmann Services. We have a condo above another condo and the lower unit was getting water damage on their ceiling. We have had 4 different people look at our water sources and no one found the problem. The plumber from Herrmann Services found the problem in our refrigerator in a very short period of time. I still have work to do to fix my neighbors ceiling but, this saved us all a lot of time and money. Thanks Herrmann Services.Note: The service call cost me a lot less than what I was expecting!
I had already called 2 other companies to come look at 2 furnaces that had gas leaks, and neither of them were willing to work on them due to their age. I called Herrmann yesterday, they came out today and gave me a fair quote, and had the work done in a few hours. They even fixed a few minor leaks that were not in the quote, but did not charge me any more. Herrmann is now my go-to for any HVAC repairs Ill need in the future.
The service was outstanding! I am always pleased when I have to have work done and Herrmann is doing the work. They were knowledgeable in their craft, efficient and very clean in the working conditions. Would never hesitate to use them for any of my household projects!
We have used Tony several time and find him to be very knowledgeable and professional. He seems to always have what he needs on his truck and cleans up the work area when finished. Would highly recommend Herrmann Services.
They installed a new tankless water heater for me. I initially inquired by email and Sarah was very responsive and knowledgeable answering all my questions. They came out for a free estimate. Kevin was also very knowledgeable and provided the best install plan at the best price. Kevin les the install as well, which went very smoothly. Chuck was meticulous with the venting to make sure it did not encroach overhead space in our Storage area. They cleaned up very carefully and make sure we were happy with everything before they left. We would absolutely use them again!
My furnace is old. It decided to stop working two times on two different weekends. Had to pay the weekend rate. Both time the technician warned me that it is time to consider replacing it. I got a quote from Herrmann Services and 3 other companies they had best price. Installation was great they cleaned up and were on time.
I was very pleased with the help I got from Herrmann. I got a call from one of my tenants this morning that his vents werent blowing hot air. So I needed a tune up and diagnostic. Apollo said it would be January before they could get someone out, but Herrmann got a gentleman there within 90 minutes. Somehow the hot water heater pilot light went out during the furnace tune up, but they sent out a water heater guy within a couple hours at no charge to get it squared away. It was a fair price and now my tenants are nice and toasty, all without having to leave the office. Thanks to Debbie the lady who helped me on the phone and Herrmann in general!
I called them out for an estimate on plumbing some natural gas line and converting my furnace from propane to natural gas. Tony seemed friendly enough but seemed rattled about doing the plumbing job. He told me he would contact me in a few days with the estimate and I never heard from him again. They also quoted me $640 to change the gas valve and orifices in my furnace. I bought the parts online for less than $100 and did it myself in 15 minutes. Way over priced in my opinion and if they didnt want the job he should have been up front and said so.
This family owned business has always done a great job and I have joined up for their service agreement. They have employees that have worked with them a long time and I feel like I know several of them and they are always friendly and professional.I was out of town and my friend who was watching my pets came over during last summers heat wave and found my A/C was out! I had my friend call them, they came over the same day and it was fixed.Ive had nothing but great experiences with them.
After calling a few places with little to no responses. I decided to call the people that were on my furnace, I was told by a few other companies that they could not get me in for a day or that they would call me back and didnt hear from them.After much frustration, we contacted Herrmann Services and are glad we did!! After contacting them, they provided us with a timeframe in which the tech would be coming. With in 1 hour they called and told me that Greg (our tech) was on his way. With in minutes Greg was at the door. As I walked him in, I told him what my furnace was doing, or the lack of doing. Greg sat down and immediately started to figure out the problem. He was able to hold a conversation with me with me while doing this. He was quickly able to tell me what the problem was, wrote a quote up, I signed right away and the problem was fixed with in 10 - 20 minute.Greg cleaned up all of his mess (even though my basement was a mess) waited and tried twice to ensure that every thing was in top notch shape. And that was that!I would highly recommend Herrmann Services and Greg for your next heating and cooling problem! Very fast, knowledgeable, very friendly and honest!!
Hermann Services did an Excellent Job putting in my new furnace on the coldest day of the winter !! From scheduling to the installers, Chuck and Errol, were all a pleasure to work with and very kind and considerate. Please use this company for all of you HVAC, plumbing and electric needs.
I am still in the process of getting my a/c unit set up. They installed both furnace and a/c unit in my home. They went above and beyond to give me a new furnace today and turn the heat on to make sure my kids and I don’t freeze this weekend. I’m very thankful for this company for being patient and very kind. I wanted to get this done in May but the same week I was getting a estimate my mother passed away so I had to leave the country. They understood my situation and the prices are very reasonable. We can always try to do stuff ourselves but it’s always more satisfying to have a peace of mind. So long story short I feel safe tonight, thankful and excited that this company doesn’t just “do” a job, they put their hearts into it. I have been using this company for years now and I will continue. They also service my job and they do an amazing job there too. Whenever there is a 911 they come rt away. When I called about my outlets ( I was replacing them myself like a goof ball, did a great job but still don’t do that) I called after hours because I started to panic lol and all they had available was a plumber, he answered the phone and he eased my mind and helped me relax by telling me it was ok lol. Women we think we know it all lol. Well Herrmann Services has been awesome to me so far. Don’t get me wrong. Only 1 man was very unprofessional, the guy with the dread locks but they know I never wanted him back to my home and they respected my wishes. So thanks Herrmann Services Great Job!
I arrive in Florida Tuesday afternoon for a much needed vacation.Wednesday morning 2:00AM my cell phone rings (dont you hate those calls in the middle of the night). A hysterical tenant crying, I am standing in two feet of water in my basement! There is a terrible storm and the drains just cant handle it. Next morning, I call Herrmann Services, a live person actually answers the phone.They send their technician over to access the water damage to the furnace and hot water heater. Both are ruined and need to be replace. The technician suggested allowing things to dry out for a day. They were back first thing Friday morning.The technician called at 1:30PM letting me know the job was done.Call Herrmann Services if you want the job done right!
Repair tech missed $1 defective disconnect switch on furnace telling me I need new ac unit at $4900. Unit was later determined to be operable. Management sided with lying repair tech. Good luck if you get that tech, Brian seems blindly loyal to his people.
The Technicians from Herrmann Services were very professional and courteous. They supplied us with space heaters for overnight which kept us very warm until they were able to replace my heating system the next day.
I like this company. I call them second time for my AC. They did great job. Technicians was very friendly and he took whole day to fix it. He got wrong part and his Boss brought another part and got fixed. I will recommend this company to my friends and family.
My water heater is old and was acting up on me. I had Duke come out and they said you need repair maam and left me wondering how much is this going to cost and who in the sea of companies...can I really trust to help me...tell me the truth and not see me as a new finance victim. I waited, I researched...3 weeks later I finally reached out to a company today that truthfully told me we dont have time for you and we really dont service your area...call Herrmann...I have heard great things about them...I think they are a company you can trust.Truth was told in that statement today! I am overjoyed at the patience, courtesy and just plain old fashioned respect I was showed today. From the customer service received during the initial call, to the moment the technician left my driveway.I felt like I had reached out to family that already held me in their heart. It was fast, affordable and honest service and Herrmann has gained a customer in me. Thank you very much for providing me with this experience today.
We had some issues with our a/c and Joe came out, and fixed everything, despite having to do some extreme Sherlock Holmes style detective work to diagnose our problem. Communication with the company was fast and easy, and we didnt have to wait for service. Really a great experience.
Hermann Services has always given me prompt, reasonably priced good service. Tony is the guy that takes care of my septic system annually and is the greatest. I wouldnt call anybody else!
Quick response time - lost my AC & with 4 kids needed it back ASAP with it being late July. Talked with a Herrmann Rep and was assured that someone would be out first thing. Tech showed up, reviewed issues and what Ive done - walked right to the area he thought problem was/could be and boom; capacitor replaced, & double checked everything else!! I can sleep tonight comfortably-- quick, easy, honest !!! Thank you
Repair Ryan,Joey, and Bryan did a a good job will definitely use in the future.
Very expensive, not a fair deal.. Tommy came and charged $155 for just showing how to lit the pilot light & stating it cannot be fixed & needs to be replaced. I called them first time seeing their website that they charge $99 and there was $25 off coupon for any repair which I could use. But he told he lit the pilot light and that is additional work. He also did not accept $25 coupon. Not a fair deal. I will not call them again.
Had the main drain pipe under the sink going into the wall give out from corrosion. I took off all the lines and elbows from the sink, dishwasher, and disposal, to see if I would have any luck trying to replace it. After seeing I was out of my element and needed a plumber, I called Hermanns. The office was friendly and cordial. While setting up my appointment, I was told that there would be a $59.00 fee just to have someone show up and knock on the door! No Thanks! I dont mind paying labor for professional work, but come on, $59.00 just to pull in my driveway?!?
Wouldn’t call anyone else but Herman for our Heating and Plumbing needs always get quick reliable service and friendly tech’s and the office is always helpful when we call. We have been using Herman Services for 25 years Thanks Herman Services and Happy Holidays.Jerry n Patty Terry
Great Service on our Main Drain Hydro Clean-out - Competitive pricing & far cheaper than Roto Rooter, which was outrageously high for the same service! Brian spent time explaining everything during the entire process!
Very friendly and helpful on the phone but... Had the hard to find product I needed to fix my AC but would not come out to my service area even though within greater Cincinnati area. Could not offer a suggestion or help to find my hard to retrieve part. Disappointed they wouldnt come to my place or offer an alternative. May have considered using them if had better customer service to troubleshoot/help find other companies.
My aged boilers (30+ years) pilot light went out on the evening of 03/05/2015. I called Herrmann Services to explain the problem, and was asked by their answering service If I considered it an emergency. I told them no, as this has happened before and the next morning was fine. Herrmann Services called me at 7:45 AM the next day and informed me a technician would be to my residence asap and they would inform me when he was on the way. Upon arrival the technician showed me several issues with the boiler (including its age), and ignited the pilot. Ive used Herrmann Services for several years, and their work has always been exceptional. I will not hesitate to use them again.
We had a clogged septic system. The Herrmann crew arrived on time, and did excellent work. By mutual agreement, they expanded the scope of the project to facilitate future regular servicing.
AVOID... MAJOR RIP-OFF!!!Our water heater quit working. I called the manufacturer and went through some troubleshooting and they said the water heater had an error code on that meant the flamable vapor sensor was bad. I then called Hermann Services to come out and replace the sensor. They installed a defective sensor then called the manufacturer to obtain new part. Hermann Services did NOT get the part and install it... Instead we paid to have part shipped from manufacturer and we installed it ourselves.We knew what was wrong when we called them butthey charged $186 for diagnostic fee plus a $59 service charge and we ended up fixing the sensor ourselves.Here are the service notes from the tech: AO Smith water heater has a code stating flamable vapor sensor is bad, replaced sensor and it still didnt work, took ohms test on both sensors and got nothing. Called AO Smith and finally got them to ship a new part to the customers house. Called around and could not find part locally. Task Misc 0031 $186 Diagnostic Fee and $59 service charge.Take some time to review the other negative posts others have made. Based on my own experience this is what you should expect from this company. I attempted to contact the company to resolve the issue but was unsuccesful. I was told the same things other were told we have to pay for stocked truck,s insurance, etc. Also, I was told they dont charge by hour but you if they did it would be at least $150 per hour.
This is an unsolicited letter of praise for prompt and excellent service. Bryan and Joey were faced with an unusual situation that called for creativity and patience regarding issues with a section of our underground drain system. They executed their responsibilities with professionalism, imagination and care. We are sincerely grateful for their dedication to finding the source of the problem and providing a remedy.
Recently had Herman Plumbing come out to remove a rag from the drain. At the time the plumber thought the rag was removed because the drain was running un-clogged. However, a couple days later the drain was backing up and when I called HP to request additional services, I was told that drains are not under warranty. My father-in-law (WHO IS NOT A PLUMBER) rented a drain snake from Home Depot and removed the rag. A person would think that a licensed plumber would have been able to do the job.The plumber was friendly and professional.
Friendly, Quick Response Time and very Professional! I love the Perks of being a Spa Member and knowing I have a Trusted Company to call in an Emergency for All my Home Needs, HVAC, Plumbing & Electrical!
Kevin was a pleasure to work with. He took particular care to keep the work area clean. The scheduling & office follow up was very profesional as well. I would use Herrmann Services again in a minute.
Technician, Blaise, was right on time. He explained what was wrong with our AC. The faulty part was quickly replaced because his truck was already stocked. The final bill was about $20 to $30 less than I had expected. All quality service for a fair price.
Strongly suggest avoiding these guys. I was estimated a $600 to $900 cost to rout a basic basement floor drain. They usually dont quote on the phone. $59 to come out and quote? They probably make most of their income giving quotes that no one would ever accept unless ignorant, desperate, or rich! Had this drain serviced by others for $259.
I know this is a late recommendation, but i wholeheartedly recommend Herrmans plumbing! After umteen plumbers and a couple thousand $$s later Herrmans solved our problem for less than they estimated! It helped that Cinti Waters Works installed a clean out drain in the front of our house , for free :) Thank you all for a job well done!!!!!
Dan, Erol and Brian did an excellent job cleaning out my drain. They took great care to answer all my questions and explain what they were doing and why they were doing it. Thank you guys for you honesty and humor. Fantastic customer service!
Very fast in response time it only took about1hr. And 10minutes to arrive and identify the problem, and notify Duke energy so they could fix the problem. Excellent customer service and professional as usual. Hermann is who we always use when needed.
Furnace wasnt working so I called. Repairman told me I would need a new ignitor, which would be $320.00 and if that didnt solve the problem then I would need a new motherboard, which would be REAL expensive. While he was fetching the ignitor from his van I googled the ignitor online. It was available for about $25.00 locally and online. I called their office to see if that was a standard gouging practice for them and was told their prices are their prices...
I always receive timely and professional service. I will continue to use Herrmann services for my HVAC and plumbing needs. I will also continue to recommend Herrmann services to friends and family.Great company!
Needed a sump pump replaced. Appointment was scheduled for next day. Steve was great explaining my options. Install went smooth. Another great experience with company.
Got live voice on first call and prompt scheduling of job. Herrmann rep showed up on time & was courteous, professional, and accomplished job promptly (basement leak through an unused water conditioner).
I used there service when a pipe burst. They came out an charged a lot $$$, and did not fix the problem just stopped the leak. Called another plumber who came out and fixed the problem for a lot less. Will never use them again.
Angies list does not recognize this company (at least when I searched for them).No quote over the phone but a $59 fee to knock on your door and give you the $$$$ catalog price for services. expect a 1/2 hour sink leak job with $40 in parts to cost you $430. Expect a 2 hour floor drain cleanout to cost you $800.
Mark came over to check a strange voltage showing up on our garden hose spigot. After an hour he had it fixed. A bit on the pricey side, but overall a good experience.
Herrmann Services are very professional and responsible. They did an excellent job in my house in Fairfield at very reasonable price. I highly recommend their services.
The only thing I can say at this point I call this company and was please with the information concerning dealing with the Home Warranty. I read the other views as well. I will say this when some one is unhappy with their service they have the right to express THEIR EXPERIENCE. I cant at this time say hey or nay. But I will call again to set up an appointment and Ill find out from there. I know what I need just dont know what its going to cost???
Dont own a home without them. They are hands down the best service company anywhere. plumbing, electrical, HVAC. I only use Herrmann for any of the many areas they cover.
Excellent, prompt service. Geg, our repairman. is outstanding. He is very knowledgeable and highly skilled. We have been a Herrmann customer for many years and we highly recommend them. Thank you!
Seth and Andrew were great. Fixed the plumbing issues at my father-in-laws house, were very friendly and courteous.
As always Herrmann was punctual , understood the problem and resolved the issue at a reasonable cost. Recommend the service provider for you plumbing, heating and air conditioning needs.
Called them to replace a sewer line, they were quick and efficient and did a great job! Would recommend them In a heart beat!
Very inconsiderate of property. Damaged the bridge going into into our neighborhood and refusing to complete the full repair. Also continued to haul heavy equipment over the bridge after being asked to stop. Call anyone other than them when needing work done.
All interaction with Herrmann employees is very professional. They do what they say they will do. We have a preseason maintenance/inspection contract with them.
Branden replaced a flapper on our 3 toilets. Did an excellent job and was very professional.
The plumber came on time, was extremely efficient, careful, knowledgeable and calm, and I ended up learning stuff! I love Hermanns!
I will never use them again charge me $450.00 to use a camera in sewage line had to wait over an hr because they only have one others companys I check only $160.00. Never again
This company has set the bar on HVAC service. They are courteous, friendly and professional . Take a look at a hometown business. You wont go wrong
Ive always had a great experience with Herrmann Services. Their employees are always courteous and respectful. All Service employees are great to work with. Thank you Herrmann Services!
Ill never call them again, Need My Bolts and Gaskets replace, My Tank was Leaking where the tank and bowl meet , They sent A tech out Pretty Quickly in less than an hour , But he wasnt Sure he had Bolts and Gaskets on him , Price was $390 , to do the Job , I thought Thats was Very High, But needed it fix , so I said go ahead , about 20 mins into the job the tech sais theirs no way he can get the bolts off , tried to sell me a whole new toilet making the job total around $600 , I sais No thanks , And now have to paid a $59 Service call fee , for a tech ho couldnt even remove a Bolt
Made an emergency call to company, they came out right away. Owner and lead installer was present. They were very nice and helpful.
Very Good Service, I used them for a follow-up to a house Inspection, for video inspection of the drains.
I have worked here my entire life, best plumbing, HVAC and electric company in Cincinnati. Its not just because its a family business, the credit goes to the employees. Each and every one of the team at Herrmannservices cares and they make the company what it is!
This is great company and they have the best electrician, he saved my house from burning down after another company worked on my electric
Great experience! They arrived on time, were very knowledgeable and cleaned up after they were finished. I would highly recommend their services.
Im nowhere near Cincinnati but your website article on fixing a broken garbage disposal saved me all kinds of headache. Thank you so much for the information.
Great group of professionals. The offer great, practical advice when making service calls, very unobtrusive, and not pushy.
The two servicemen who came out were very, very helpful and explained things perfectly. They did a great job!
Tony was incredible. We will use them again. Fast great service.
Service is always polite, efficient and professional. Herrmann was recommended by a friend and I have never been disappointed. Highly recommended.
Alan the repairman did a great job! The support staff is very helpful and professional!
Would like to thank everyone from the office to the technicians for all the great and I do mean great service my family received from your company, You will be highly recommended by me..
For fast, friendly and expert service, I wouldnt recommend anyone but Herrmann Services. Ive been a customer for many years and have no reason to change.
Amazing service. They respond very quickly when Ive needed a follow up to their work.
Professional services were given to me, in a timely manner.. My thank you goes out to Errol and Al for their assistance.
Extremely friendly, got my water heater fixed up in no time.
As always, Hermann services was timely, courteous and did a great job!
My experience was excellent, they were on time and successfull in fixing my issue.
Thanks to the service tech. He was great 🤗
Super friendly and very quick to get out and check out my job.
The staff has always been very helpful and knowledgeable. I would definately recommend this company.
So dependable. Tony came out promptly and took care of the problem immediately. Thank you so much...
Qualified, effective, friendly and on time. Five stars 👍
On time, excellent communication and follow through, professional service repair with excellent results.
Excellent customer service, knowledgeable and friendly technicians!
Great service!
Super fast service, personable from the office down to the plumber.
Mark is the best on the planet. Thanks a million Mark & Herrmann Services staff !!!!
Made our bathtub bathroom into a shower only bathroom!
Installed new air and furnace quickly and cleanly!
Very knowledgeable and professional! Highly recommend
I call these folks for everything.... Plumbing, Heating AC... they do it all
Excellent customer service. Always on time and always pleasant!!
On time, professional, trustworthy!
Its good to know that we can count on you.
Honest reliable service
The entire staff is friendly and helpful.
Very efficient and knowledgeable.
Very respectful an on time
First rate work
Fast emergency response
EXCELLENT , ALWAYS.......
Courteous and informative
Prompt and professional!
Total reviews rating 4.5
170 Reviews for Herrmann Services 2023:
Review №1
2022-06-23I hired Herrmann Services for my AC replacement and they were extremely professional, transparent, and easy to reach. As a first time homeowner, they made the process of getting quotes and understanding my options painless. The office answered my (multiple) phone calls and the technicians were professional and timely. Highly recommend and will be using their other services in the future!
Review №2
2022-02-21Joey and Ryan came out an installed a new faucet and shut off valves. These guys were personable, explained the repair, they were very thorough, and they really know their plumbing. I have used Hermann for over thirty years and they are hands down the best. Joey and Ryan are an example of outstanding service technicians that work for Hermann Services. Thank you Joey and Ryan for a job well done.
Review №3
2022-06-03We had an A/C unit acting up. Made an appointment for next day. Person who scheduled the appointment was very pleasant and attentive. I even had a call offering an earlier appointment a few hours after scheduling. Errol was the technician that arrived on time and ready to fix the issue. Errol have me a quote and some options for not only the repair, but a couple options for a service plan to cover inspections and cleaning for the year. Zero pressure to buy anything. I took the offer for the tune up and couldn’t be happier. Errol cleaned and took care of everything, and emailed a really nice report of everything he did. Highly recommended! Thank you Errol and Herrmann Services!!
Review №4
2022-01-19Bryan and crew have been there every time we have needed them. They are always professional, courteous and clean. Having a sewer back up is never convenient but by having our line jetted on a regular basis to combat roots helps us have peace of mind in our older house. Great value, great work and very knowledgeable staff. I have also used them for commercial jobs for work. I highly recommend for any job big or small.
Review №5
2022-02-03Joey and Ryan were so helpful and what I thought was going to be a massive repair turned out to be minor! Joey explained what he was doing, things I should be aware of for future, and performed the work beautifully. I would highly recommend these two. Even my cat liked them! :)
Review №6
2022-05-04We noticed a leak from the upstairs Master bathroom coming thru the ceiling around 10:30 am. I called Herrmann Services to see when we could have their plumber come out. At first it was going to be the next day but then I received a call saying Joey and Ryan had finished early and they would be there around 2:00. We were so relieved to know that someone would be able to fix our problem that day. They quickly found the problem and worked until 5:00 to finish fixing the pipe leak. Joey and Ryan worked well together and did an excellent job. Ryan also did a fantastic job cleaning up the mess in the kitchen area and family room. Thank you Joey and Ryan.
Review №7
2022-04-04We had an issue with water not heating to desired temp. Kevin the technician reset the unit and recommended possible coil change out. Weeks later ended up needing a coil change. They helped save lots of money. Will recommend!!!
Review №8
2022-06-03Joey, Ryan and Bryan were awesome in fixing our drainage problem! They listened to what we had already figured out and already had done. Then they went right to work to fix the problem. They were quick, good and will use them from now on They will be who we call 1st! Everything was fixed within the same day!
Review №9
2022-05-02Great service. Scott and Christian did a great job of making sure my toilet was fixed. And Scott fixed the sink leak. Both were very friendly, did a professional job. And where right on time.
Review №10
2022-02-21I have had multiple projects with Herrmann. Largest was the need for the sump pump to have a crock put in as the sump was sitting on top of gravel on a an open ended drain pipe. Also had the battery backup system installed with the new sump.pump. The new sump pump does not take the water all the way out as other sump pumps did. From Day 1 after install, I hear the water come back thru the pipe. If this is ok or not , time will tell on the wear and tear. I have a very loud rattling now along the pipes as a result which I will call on. I didnt have any rattling whatsoever in past 5 yrs living here. A larger pump was installed than what was previously here as we were told it had to be larger to have the battery backup system. I will say I was thankful It did continue to work and pump out water when it rained hard. The rattling is much louder than just a sump pump normal level of noise. I am sure Herrmann willremedy as I tried to insulate pipes but still the metal vibrational rattle. One thing with Herrmann is they will come back and back up their work.