Heinens Grocery Store in Mentor
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Mentor, Lake County, Ohio, US
Site: https://www.heinens.com/stores/m...
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–7PM
- Sunday:8AM–7PM
Heinens Grocery Store in other cities:
From out of town. Great food, wine and beer selections. High quality. Quick check outs.
Clean. Fully staffed. Quality food.
Great selection of products other stores in the area dont carry. Only problem is their hours are very restrictive so I cant go there often. Prices are a bit high for the area too.
Ita nice, but is smaller than the one in Mentor and Mentor has a nice presentation. More selection too.
I can buy anything at self checkout unless I join your club. No thanks Id rather not Ill go to Walmart there lines are always open for me to shop
We love their ready meals. The garlic shrimp is like no other. Their vegan selection is one of the best we have seen. The prices are high but sometimes you get what you pay for. They offer decent deals and bargains in the weekly ad on certain items. Very fresh produce! Staff are friendly. Unfortunately, you cant take the cart to your vehicle, which is a little odd and inconvenient but otherwise no complaints!
Come here if youre willing to pay double what you would elsewhere but the quality will not be beat.
Great varieties- love the vegitiarian options- even in ready to eat. Please open inside seating!
Went here to buy La Choy Rice Noodles in a 3oz can because Instacart showed they had the old packaging instead of the La Choy Asian-style crunchy noodles. Big disappointment! On the shelf above they had actual rice noodles in a 6oz box (3 - 2oz portions), actually made with just rice flour and water. No Wheat! Heinens and/or Instacart need to update their photos. Also, these rice noodles need to be cooked and placed in broth. In my opinion I do not think La Choy Rice Noodles were rice noodles at all, they just called them that. Hence the name change!
I’ll start out by saying I shop at this Heinen’s location and spend several hundreds of dollars a month here.Today when checking out (Diane) the cashier was very unpleasant towards folks who weren’t wearing masks.As I approached her lane she asked for my phone number for my loyalty card. I stepped aside and shouted my phone number as she spouted off about everyone who isn’t wearing masks and how many employees are out sick with the Covid.It’s my right as a customer to choose if I want to wear a mask per vaccination guidelines. I shouldn’t feel badgered coming into the store not wearing one. As a loyal client of Heinen’s and especially the Mentor location I would recommend that the staff keep their Mask commentary to the break room. Heinen’s doesn’t pay cashiers to litigate in the checkout lines.
I can usually find vegan items here that I cant find anywhere else, but store employees are rather aloof toward minority customers. This is very typical for a number of businesses in Mentor. However, the closemindednes of most white people in this community wont stop me from being me.
It is always enjoyable shopping at the Mentor Heinens! The staff is always helpful and friendly! The produce is always fresh and beautiful! Love, love, love, the fresh sushi! My great aunt always had some of the Jarlsberg dip in her fridge! It is delicious with crackers or pita chips or even on carrots/celery sticks if looking for low carb!! Dont forget the fresh baked goods! Fresh bread and rolls, cookies and donuts! So yummy 😋!!! Come and enjoy EVERYTHING Heinena has to offer!!
A good market that definitely has fresh food 😋 Everyone that goes here that I know especially loves there bread. Some items, such as snacks, can be expansive though. Went here today and got a really good deal on a cookie. At the bakery they were selling cookies bigger then my face for ONLY 2 bucks!
Amazing selection and prices. Their macaroni and cheese powder is absolutely delicious. Better than the boxed Kraft macaroni and cheese. Their seafood, poultry and meat departments is excellent. Im hooked and Ill be back many more times in the future.
Very nice ambiance. Bright, clean, orderly and lots of in store prepared foods. Didnt find the selection that Meijer has but enjoyed shopping experience.
I love Heinen’s. Customer service is amazing. Produce & product selection is great. If I am looking for something that is unique or hard to find, I tend to go here.I don’t shop there often since prices are definitely marked up. But I will be back in the future.
Always find what I want and the best quality.
Wonderful store with The best people working there.
The best grocery chain. Always terrific choices and hand made deli dishes.
Heinens is a fantastic, locally owned grocer. The staff cares and strives to go above and beyond. They clearly want to be the best and work to be so for the customer. In terms of products the weekly sales are good and the customer rewards program is definitely an excellent one to sign up for. Heinens also often has difficult to find products.
This is not my kind of store. I want meat that looks like it was just cut by a butcher. Im not interested in Organic foods which are too costly for my budget. Heinens meets the needs of a of many shoppers who want beautifully prepared, high-end selections and overpriced staples--thats not me.
The customer service at Heinens is friendly, helpful, the best! The store is neat and clean and the aisles are not crowded with extra displays. Weekly specials are easy to find, and the Tasteful Rewards program offers items at additional discount, great for trying new things. Selection is great, center store, meat, seafood, deli and produce.
First time here today. Close to work and my co-workers said they have great prepared food. Was not disappointed!First off, the build your own salad bar is amazing!!! Second, the two employees I talked to were super helpful and very nice. Like I said, have never been here before.Will definitely be back for that salad bar. Great for lunch!
Very clean and very well organized. The staff was very friendly and helpful! A nice place to shop.
This was my first time in this store. I went in looking for buckwheat pancake mix and sure enough they had it. Probably the only place in the county that does.
One of a few grocery stores that carry completely grass fed beef or lamb. The difference in the taste of a grass fed only meat, makes a trip to wherever you can find it worthwhile. Heinens is a place that will accommodate shoppers who appreciate quality.
They always have unique products. The prices are high. It is a nice change from a regular grocery store.
Always a pleasure to shop here. Great system and friendly staff. Great quality meats and cheeses. Sometimes more expensive than other supermarkets; but bearable.
Over priced compared to EVERYONE else. I only go here if I have a bag I can carry out myself. Otherwise you have to go to your car and bring it around to wait in another line for them to put your groceries in your car for you.
The only grocery store with adequate staff and short waits in checkout. Great prepared lunch and dinner items
Always come in here multiple times a week and this store always has the best employers. The cashier named Maddie is always wonderful with a smile on her face every time she cashes me out. Very nice employee and very fast and efficient. Always has a positive attitude every time I come in. Definitely need more employees like her!
Been shopping here for literally years! Come for the variety, quality...whether it be meats or produce,...and return for the Customer Service, cleanliness of the store and smiles/courtesy of the associates! And for those who think that they’re a bit higher than the other options in the area, do an item by item price-comparison and I think you’ll find that they’re extremely competitive!
Consistently great produce and friendly staff.
I love this store! Even though I dont live in the Cleveland area any more, I think this local grocery store chain does it right and I wish I had something similar where I live now. Local foods, foods produced without unnecessary additives and a wide variety. I especially love the system for loading groceries into your car. Not only does it keep carts out if the parking lot, it keeps you from standing outside in wind, rain or snow to load them yourself. Its a great service for customers!
Great selection, prices moderate. Store is clean and well managed. Staff is very friendly! Would go again.
Food is for a special pallet but if your of color they will watch you...
Enjoy this Heinens quite a bit.. Masks are required and plexiglass up at checkout. They also count the amount of people to allow for social distancing. Plenty of fresh fruits and veggies. Good beer and wine selection. Friendly staff.
This is the best store in the area. Super-fresh organic produce that stays fresh for long periods of time, as well as their dairy products. I rarely have to wait in the checkout line, its as though someone magically opens a new register if the line begins to grow. Heinens has special sales on many useful items every week. The health supplements are competitively priced and are of high quality.The staff, each and every one, is helpful and friendly. And they bring your groceries to your car! Love this well-organized store.
A very solid high end supermarket. The alcohol is fantastic.This isnt too easy that you cant find what you want at a good price, but if you want a great selection that will meet a foodies requirements, it will be here (within limitation with very specific ethnic items - no fermented bean curd).
Sal is really sweet! Whenever I would Instacart there he would always help me. 2 stars because today I had to Instacart with my 6 month old due to me not having a babysitter. The cashier reported me to Instacart potentially getting me deactivated.
Possibly one of the nicest grocery stores Ive ever been too. The entire floor is clean, and attention to detail is fantastic, the selection/quality of the items here are incredible, and the staff are prompt, courteous, and fantastic. This place earns my ultra rare 5 star rating, well done.
Products are a bit more expensive than other organic stores I am used to. Earth Fair is still my favorite, but not in this location.
Fantastic grocery store with a fantastic produce selection. Lots of various dry and canned goods that are hard to find at other stores. A little odd that you cant take the shopping carts out of the building, having to leave groceries with an employee and bring your car into the pickup line can be a massive waste of time when they are busy.
Best quality in all foods..Remarkable Deli Counters & Homemade dishes! Fresh Seafood Selection equal to any Fish Store!
Their produce is fresh. Bakery is my downfall and the meat and prepared food counter is awesome. Some things a little more expensive totally worth it
Nice upscale grocery store. They had Delmonico steaks which are my favorite. All the departments looked fresh. Bakery patries looked amazing!
Excellent grocery store. Its the most expensive full service grocery around, but also high quality. Produce freshness and longevity are superior to the other grocery stores. Prepared foods are above average to very good. Excellent deli food products. Excellent bakery, with fresh bread baked daily. Checkout is always reasonably fast unlike many other stores. Has a car service that you leave your groceries with, then pull your car up and theyll load it for you - very convenient, and it keeps the carts out of the parking lot and off of your car.
The upper crust of great meats, bakery , pricey but worth it.
Great produce, seafood, meats, bakery and deli departments. Enjoyed the staffed beer and wine department and their input. Employees very helpful. Its nice to see a store that not only have cashiers to ring you out, but plenty of baggers to package your groceries. Love the idea of the not permitting carts in the parking lot and instead having complimentary curbside parcel pickup.
Nice store, pretty neatly laid out. They have a lot of things that I cant find at other stores. Kind employees and fast check out.
We started shopping at Heinens after becoming vegetarians. Their food is really fresh and they have a wide variety compared to other food stores. The People are friendly and helpful. The customer service is always first rate. We always look forward to shopping at our new favorite grocery store.
I love this store. Prices are a bit higher than a mainstream grocery like Giant Eagle, but they have good sales and so many unique items that you cannot find anywhere else. Also if you are looking for something they dont carry, they will order it for you. They load your car for you, all you do is leave your cart and pull up! Its sort of an old school concept where they actually go out of their way to make customers happy, something that is very rare anymore. There are so many employees walking around, you can always find someone for help, and they are always happy to do so. A lot of teens work here as well and they are so respectful and professional. Very clean and organized :)
Mentor Heinens is a great store with courteous staff, good selection of food. Deli offers a great variety of cheese, meats and salads. Fresh bread is baked locally and tastes great. Prepare to spend more than at other stores, though.
What all grocery stores should be like. Great customer service, fresh produce and amazing pastries. They are higher priced than most, however you get what you paid for. Usually very busy, weve shopped at different times during the day seemed that its pretty steady throughout the day.
Great if you are looking for higher quality brands than Giant Eagle, of course you do pay more. Not as big as the Chardon location, but its 10 min closer to me, so I usually choose this location. Good prepared foods section, good craft beer and wine selection, and the floral department, though small, usually has good prices for when you want to get a nice little gift for someone special.
Small family owned, great quality meats and fruits. Veggies. They have people to ring you up, bag your groceries and load them into your car!
Heinens customer service is exemplary! The crew members are always upbeat and go out of their way to assist you. Their selection and supply can be counted on, particularly during holidays when their competitions selections are slim and their inventory depleted or picked over. The prices are a bit higher than competition but the quality and reliability make it worth every penny!
They have some great produce and food but pricey! I use the Instacart delivery a lot, which is a great way to avoid having to actually go into the store to shop. I am so busy! Their shoppers do a great job of finding the right things for you. Why dont they sell bubble bath? There are some strange things they dont sell but have a nice wine collection, which they do not deliver, but I am willing to forgive them for that.
Love this grocery store. Very convenient location in Mentor and an easy place to quickly be in and out of if need be. There is a huge variety of pre-made food that you can purchase and just heat up on your own. The grocery store is a generally little pricier than some of the other store options, but I know that I am getting great quality in products and in service each time I go. This location does not have a dining area to sit but they do have the workers to load the groceries in your car as many do.
The best grocery store ever! Super staff who are treated well! Great food and WONDERFUL specials. I go there to shop AND re-group when I am a little down. Oh, they have a FANTASTIC wellness center!!!!!!!
Love Heinens!!! Always well stockedEmployees are very helpful. Fresh fruit and veggies
My favorite food store in Mentor. Perfect service, superb fresh foods, deli, bakery and all year round, there is an excellent choice of fruit and vegetables. And the prepared dinners are delicious and certainly do save time.
Great salad bar, and its ready first thing in the morning.But then:- prepared foods doesnt open until 2 hours after I go in- almost always out of mild, fresh salsa, which is the only reason I actually go there- prices are terrifying!
This is the best grocery store ever. The meat and produce dept. are what makes it far superior than other stores. They actually LISTEN when you tell them if you want something special, and if they dont have it they will get it for you. Its also nice how you can get in and out of the store fairly quickly, and that they offer help putting groceries into your car!
Freshest produce in town, most Vegan and GF options by far, incredible staff and management. Have even had special product ordered and direct communication with their head of marketing to get items into the store. I won’t shop anywhere else.
Great selection of organic foods. I love their pre cooked meal choices. This has been my goto spot while Im in NE Clevend for work. Im so happy this grocery store exists, as the selection of health food in most stores is limited.
Love the store the selections but the cashier Halle needs to find a new job if she thinks its ok to speak to customers the way she does. After 3 different encounters I realized that it wasnt a one off or a bad day but a pattern of behvior. I avoid her line at all costs.
Only go here to get special food that other stores do not carry. Price is crazy high but the service is fast. Like that they bag stuff and will even load your car if you ask.
RUDE!!! This store is so nice until you get to the cash register. I’m never shocked when a cashier is “having a bad day” at Heinen’s. Whether it’s because a cashier INSISTED I was giving her the wrong phone number or a cashier that felt entitled to become belligerent when my card got stuck in my wallet for a split second or a cashier that got offended when she shorted me $10. Get it together! I spent 5 years in retail management. I understand that there are profoundly bad days, but it’s gotten so bad and so consistent that I feel the need to write a public review online. Complaining to management clearly only makes things worse. It makes me wonder how management treats the cashiers. Heinen’s is the only place that sells some of the food I need, so I either have to shop there sometimes, drive to Beachwood or the Heights or go without. The last time I was in I wanted SO badly to just walk out without paying and let whoever it is deal with the fruits of their bad attitudes, but I refuse to allow trashy behavior to bring me down. At this point, I’d rather go without than even be tempted to stoop to their level.
Well established above average food store. Great quality. Prices a little higher but you get what you pay for. Great staff. Very pleasant very good valet goods pick up.
This was my first visit and my last. Worst shopping experience of my life. Everything is geared towards overpriced chi chi prepared garbage. It goes to show you that in this age of entitlement no one wants to cook anymore. Why? Because theyre lazy plain and simple. Not impressed withe the seafood or meat , overpriced and unappetizing. Flavored coffee grinder broken so what does that mean? Everyone uses the unflavored one which taints any coffee you may want to buy. Bunch of snotty kids manning the registers. And my favorite, no carts in parking lot. Stupid girl trying to hand me my groceries out of turn and then arguing with me when I tell her I have a certain way of loading things. If your ever down south go shop at a Publix and youll see what a real grocery store is.
Great selection. Best beer aisle in the county.
Single handedly the worst experience Ive ever had at a grocery store, they sold us expired meat then refused to take it back and refund us when we brought it back since it smelled absolutely repugnant. Told us to get out of the store if we didnt like it
The prepared foods are great. Three soups daily, fresh salad bar with wide assortment, and a breakfast fruit bar too. Good meats, in-house butcher, and a fine wine department, w sommelier.Prices are comparable to Giant Eagle, but quality of meats and produce is much better. The comparison to Marcs is a farce. Marcs is great for what its for, but its not really a grocery store, its a deep discount. Get your non-perishables there; but fresh fruits & veggies, meats & prepared foods, soups & fresh salad bar- Heinens is really the place.
While shopping to day I had to interact with the customer service department. I would like to let management know,what a wonderful and caring employee they have in there Mentor store by the name of Cathy. With out going into detail, we had a personal conversation, which in turn made my day much brighter. Thank you Cathy and God Bless You.
I love this local Cleveland grocery chain and stop in whenever Im in town. Beautiful stores. Quality products. Excellent customer service. Worth the wait on busy days! ❤
Clean, friendly staff nice store. Feels good to shop there.
Excellent customer service and great good options! I go there because they have local produce.
Their web site to place a order on line, don’t think the programmer ever tried to use it.
First class grocery store with top notch fruits and vegetables along with many organic foods and choices.
Heinens can do no wrong in my book. I will drive out of my way to shop at Heinens over the other stores that are much closer. Their customer service is phenomenal! Im also a huge fan of their produce, meat, bakery, coffee, wine and beer sections!!
High quality fruits and vegetables. Very clean. Excellent meat and sea food. They load the bags in your car
Love Heinen’s. We do all of our grocery shopping there. I only wish they had a larger selection of specialty items like Whole Foods or Fresh & Thyme.
I love it obviously because it is a welcome alternative over driving to Whole Foods or Trader Joes out in Woodmere. Or even Giant Eagle or Marcs. I am so glad Heinens is in my community. They have just about everything I need, organic or not. Not a big store either, but the shelves and walking space are all arranged and organized well. Always clean too! Also love the cold bar and deli...they actually have some healthy choices. My only qualm is that they close early, like 8 or 8:30pm...
Amazing grocery store with a wonderful selection of locally sourced produce and dairy. The seafood freshness cant be beat! The bag loading service cant be beat, especially on cold, snowy days.
I love shopping at Heinens, the bakery and deli have the greatest selections. If you cant find something, go to Heinens and they will have it! Their employees are wonderful!
I go there cuz they have really good prepared foods. A lot of vegetables prepared and ready to eat.
I love this store! Love their food. I life in a suburb of Cincinnati called West Chester Ohio and would love it if they would open one by us! I come to visit my mom in Mentor and always make sure to stop in before I head back home. Would Love love love it if you could open one by us it would do fantastic!SinceleyLeslie Eversole
Good store but when instacarting and using my phone to do customers batches, phone lags even connected to wifo
They are about the customer. The Customer is their sole reason to be there. All employees have some story to tell about product and how they first tried it or some funny story.They are The Original Grocery Store in the Cleveland area. Starting as a butcher shop at the early decades of the last century; the business has been family owned from the beginning all the way to the (I think) Grandsons that are running it now. The employees are often multigenerational as well.If you want to be cared about as a Customer, there is no better shopping experience than at a Heinens.
It feels like heaven opens up every time I walk in. Beautiful fresh produce, gorgeous fresh flowers, and nice, helpful staff. Dont get me started on the butchers.... packaging cuts like pieces of art. Need I say more?
Best grocery store of them all. Clean, very helpful staff, very good produce and they buyfrom local farmers in season. Great bakery and wont buy meat, fish,chicken anywhere else.
My favorite place for gluten free food and meats and cheeses. They have a huge selection. The store is always clean and organized. The staff is very friendly and always so helpful.
This store is amazing.. From the great prices to the great food and to also mention its very clean and the staff is amazing
Always well lighted. Deli associates go out of their way for special request such as adding sauces to ur order. Try the Black Bean sauce goes with everything
Quality of food is amazing. staff is knowledgeable and friendly. This is a high end grocery store so dont look for discounts!
The perfect grocery store for all your needs. Great meats, perfect produce, fresh fruit and juice, delectible deli and fresh bakery. Wine, cheese and beer for your own personal happy hour. They have it all!
Great produce and meat selection. Always friendly customer service. If you have a suggestion or request for a certain product, they will try to order it in.
Always friendly, courteous and helpful associates to assist or answer questions. By far, has the freshest produce. Enjoyable place to shop and practices all the safe distancing protocols.
Great people, great selection, in a wonderful shopping atmosphere! Locally owned and operated for over 90 years.
Great service, good selection and fresh produce and prepared items. A list grocery store chain in Ohio, family owned too.
I love heinens salad bar. Always fresh with lots of options for years I would get a salad with a baget a one dollar little bread. Sourdough I think. Today they didnt have it. They had some lousy bread that looked like a cheap greasy spoon diner would serve. They are supposed to be top notch. When I looked for other options for bread they had none for a take out salad. I asked the bakery who said they switched companies. Needless to say Ill be looking for a better Salad for lunch experience.
Called ahead to ask butcher for availability of skirt steak. He said he had four but needed to prepare them for me. When I arrived they were packaged and ready to take away. Ken was friendly and absolutely of service. Went above an beyond for me and you cant find that type of service everywhere. I will never go to the Heinens in Chardon again after the experience I had there. Mentor is the same distance from me and 100 times better quality.
Nice grocery store friendly a little up scale good quality foods and fresh selection of fruits and vegetables great selection of meats wide verity of beers and wine also selection of hot already prepared foods
Best selection of fresh meats, fruits & veggies. Excellent bakery and service.
Went to different Heinens stores looking for Lentil chips. None of them had this particular item until I came to this location. So I guess Ill be shopping at this location from now on!
Best Heinens yet. Clean, organized, mid size store. Great pastry and ready made food selection, helpful employees, and tap beer!What more coukd you want in a grocery store?😂
What happened to the Teavanna tea bottles to drink?
Great place to shop. They have a good selection of foods. Always friendly with their customers. I will shop there in the future.
Everyone was extremely nice and helped me find everything I was looking for. The prices are higher than other stores but you truly get what you pay for. Quality and service at this location are top notch!
Great selection of groceries, fresh produce.
Great local chain. Better produce and meat than other stores around here. Can be a bit pricey though. Good beer selection and specially foods.
Good meat counter and deli. The premade food is always good. Nice beer and wine selection. Good place to get a glass of beer to sample or even a growler to go.,
Locally-owned, quality grocer. You may save a few dollars by shopping at the chains, but whats the quality of the food youre feeding your family? We found that the difference between Giant Eagle and Heinens is less than the cost of all the produce weve thrown out when shopping at Giant Eagle. With Heinens, the quality of the produce ultimately makes it cheaper than shopping elsewhere - it lasts all week rather than the days weve experienced where Giant Eagle produce goes bad!
Great store, great staff, great selection of food. Only one negative thought; I wish Heinens would offer more coupons and deals on frequently purchased items.
Good prices and good selection. Wine section has a lot of options and the produce is very fresh. Also great prices in dog treats
I love going to the store any chance I get. its always a pleasant experience to shop there even if its busy or around holiday time you are never really waiting very long at the registers because the staff are very efficient very friendly and very fast! 👍
Wish they would stop discontinuing brands that have been around for years in favor of heinens brands. Other than that still a good store with good customer service
Excellent. We would not shop anywhere else. Produce and meat always fresh not like competitors. Also workers always very knowledgeable and friendly. Its unbelievable!!!
Best meats. Its where we go for all of our holiday meals.
They ave the very best customer service!! And great quality products!!
The health foods manager is so nice and helpful. All staff is sweet and helpful. They really accommodate the disabled and everyone is willing to assist customers. Customer for life!
The store is nice, although its small.
Once again, quite a few employees were very rude and seemed as though my presence annoyed them . I dont require much assistance so Im unsure why just me walking in the store warrants glares and whispers under their breath that they make sure that I can hear ? Was in an aisle obviously searching for an item with an employee that did everything, but put a force field up around him . He didnt even bother to
Heinens always goes over and above, wheather it is fresh produce, or prepared foods. If youre tired of generic chain grocery stores give your local Heinens a try.
Always love Heinens, fresh food and friendly, helpful staff... Good quality products and even during COVID-19 they were always well stocked.
Nicest staff, clean, produce is always good-- you dont need to search through bins to find quality items like onions, garlic, fruit
Love Heinens they always have a Lady with some of their prepared food samples hot plate, I had sweet potatoes & egg plant parmesan with asparagus! Delisheous!!!
Beautiful store.Great selection,helpful associates,quality product,And Kathy is one of the biggest assets this company has.
Always fresh, organized, clean, and efficient cashiers. Cant say a negative thing about Heinens. So glad they are in my neighborhood.
They have the best beers on tap. How can you go wrong with a $3 cup of awesome beer. The meat department is also the bees knees.
Found my Caffiene Free Pepsi 12pks here after I went to 10 other stores!! Yay Heinens!!
The best and only place to shop.Great selection of produce, .meat excellent, staff is certious and very helpful and always more than willing to help find product.
Do not get 2 brothers roast beef, it’s like eating wet paper and is totally gross and should not be sold to the unsuspecting public. When you contact their customer service they are not much help at all.
Variety is very limited. Prices are very high compared to Walmart. The people are super nice and helpful.
Favorite grocery store ever, best produce of any chain market store, clean, warm and wholesome grocery shopping environment; have been shopping here without reserve for years.
I became very sick after eating some meatballs from the meat dept Food poison! Called mgr asked alot of ? And nothing .Not the first time had bad turkey off the bone lunch meat . Maybe not fresh or coolers cold enough
❤ this story customer service is excellent
Best local grocery store we have. Meat and veggies are always super fresh. Staff is friendly and helpful.
Obviously pricy, but when you need that special thing you cant find at GE or ALDI, this is where you need to be. Their Heinens own products are amazing.
Good selection for company who are veganCookies they really enjoyed
Very rude employees. I have a lot of tattoos and my wife and i went here to check it out and not only are their prices outrageous but i was followed by employees to the point that i left. Very uncomfortable
People complain about Heinens being expensive but you cant beat the quality in all departments and the selection is good. Worth it to me to have consistently good produce, service, etc.
I ordered a fruit tray. The staff were extremely helpful and the fruit was excellent. Highly Recommend!!
They make shopping more than just shopping they make it an experience what professionalism and care a personal touch that makes it special keep up the good work everyone
Nice store clean great selection of items at Giant Eagle and other stores dont have.But their prices are fairly High on items that Im familiar with buying
Great local grocery with a very good selection and quality of prepared foods, specialty items, deli and bakery. Very courteous staff.
They have a variety of items Ive not found elsewhere. The price is slightly higher than other stores but is worth the visit.
I like their quality; and I can find unique items there. I spend a lot when I shop there, but I never feel cheated. I like the atmosphere, as well.
I do my weekly grocery shopping at Heinens and love it! Their selection is wonderful and I love their health aisles! Friendly staff!
Looking for rainbow trout, they had it, it was fresh. Some time paying a little more is a good thing.
Always great. Workers take time and help you find anything. They dont just till you an aisle number.
Clean, nice staff, high prices. They have a lot to offer by way of special dietary needs. They even have a dietician type person on staff to help with any special dietary needs.
Always fresh foods and excellent, kind service. Wonderful store!
Beautiful, clean, upscale products at very reasonable prices and you just pull up and attendants load your groceries into your car!
A bit pricey but the fruit and vegetables section is fantastic and very diverse
The hot soup is best in town for lunch. Checkout at customer service when the cashiers are slow or customers writing too many checks.
If you are looking for a variety, this is the place. Good prices, this is the place! Beautiful flowers, the place! Yes, try Heinens out at least once.
Heinens consistently has the best quality produce in the area for decades. A notch above the rest.
BUYER BEWARE.Shopping at Mentor store. Rainer cherries on sale will ring in full price. When finally checked, price was adjusted. At home found 2nd error. Customers pay attention!!!
They have the best produce and seafood and meat. And to the customer bashing this great store Ive seen Publix and its nothing special.
Covers info on beer cans with big sticker. Id like to know the details. Please dont cover it up!
Excellent food choices and helpful staff....very clean stores too!
Love the variety of products and employees are always friendly.
Heinens is AWESOME! Theres always someone on hand to help you find anything you need. They also do well at keeping the store stocked.
Very nice store friendly staff. Great beer selection
Everything here is always so fresh. I can get organic products too. I like they bring in local companys products also.
Ton of variety great selections friendly staff
Very high quality grocery store with tons of variety. Slightly more expensive than a regular chain but well worth it.
Great seafood raw and already prepared. Meats are the best including ready to pop in oven dishes.
A wonderful place to shop! Great selectiona and helpful, happy staff.
I screwed my job interview up... cause I had a rough day, can I go for an another job interview here. I know my mistake and I tried to explain that I am hearing impaired that he has to speak slower.. he would not listen..
Always great quality food with a nice selection. Their deli meats are top notch.
Find everything I like/need here!Great place to shop!
I love Heinens, I always have. Their selection is the best.
Always a great experience at Heinens. Great and helpful staff and clean store. The produce section is top notch.
Fine selection , only quality produce, food and prepared foods. Specials and quick check out!
Really nice grocery store with great selection. Lots of organic and high end food!
Clean store, excellent service, good quality produce and carries some products that I cant find in other stores.
Freshest produce, friendly staff, fresh high quality meats. Truly a pleasure to shop there.
Top-of-the-line Gourmet Grocery Store prices are a little high but you get the best quality of food.
Friendly and helpful staff. Great selection of food ranging from organic to the premade frozen stuff.
They have the best produce, vegan and gluten free products! I love their salad bar.
Love this store! Great products, great customer service!
Great selection of international foods. The prices are a bit higher, but the quality is worth it.
My son came home to visit. Loves to shop at Heinens.
Great place to pick up prepared vegan food
Great selection of groceries, Nice produce department, and an extensive ready to eat department.
Happily surprised at the selection of gluten free items. Amazing amount of deli choices as well.
Total reviews rating 4.6
199 Reviews for Heinens Grocery Store 2023:
Review №1
2021-08-06This place is absolutely amazing!! As a loyal Wegmans shopper it takes a lot to impress me. Lots of people in every part of the store to help you, and an amazing array of fresh food in every department, and a great variety of local products.
Review №2
2022-06-21Love the store, very clean. Friendly staff. Knowledgeable wine people. Great deli with prepared foods. Visiting fr Florida and wish we had a grocery store like this one.
Review №3
2022-04-15My favorite grocery store ever. It is not the cheapest but you get what you pay for! The wine selection - the beer selection - the meat counter - the sushi - the produce - the flowers - the everything! I love love love this store - been going 48yrs
Review №4
2022-07-01Great selection and helpful workers. Prices arent too bad. Lots of organic and fresh produce
Review №5
2020-01-15I love this location! Items are in stock and fresh. Beautiful flowers available year round for gifts or our dining table. Meat department staff are friendly and helpful. Good beer and wine section with knowledgeable staff. Bring in reusable bags to get entered into their monthly gift card drawing!
Review №6
2022-07-05Prices are comparable to Giant Eagle, but I definitely shop here for the expertise from the staff at the fish and meat counters, the polite service from all of the staff, and their phenomenal freshness and variety from the produce department. Every customer feels like theyre a priority amongst the Heinens staff and every concern or question you may have is promptly addressed.
Review №7
2022-07-12Wonderful experience always. Just a suggestion to get a new bench for employees to sit. The one is slanted a little 😁
Review №8
2018-03-11Love ❤️ this store. The selection is great and better prices then at Whole Foods. I would have given it a 10 but they only have 5 . 😆
Review №9
2022-04-17The buyer for the meats at this location is doing a fine job. Our steaks were outstanding! The staff is pro and helpful.
Review №10
2022-05-31Great store. Excellent produce selection. Fresh meats.