Accommodations are basic, beds and pillows are acceptable but not comfortable. Covid has made it so housekeeping is only upon request. This has led to people using the public trashcans by the elevators and exits, which have been infrequently emptied and are frequently overflowing. Breakfast accommodations are consists of prepackaged foods including hard boiled eggs, cereal, muffins, bagels, yogurt, and juice. Same breakfast every day, no variety. They must have been taken by surprise by the weekend crowd because they ran out of the majority of the limited options. Walls are very thin and you can hear everything!!!! Stayed hear for 7 nights, and have heard every late night drunken arrival and every early morning unhappy child and parent. The worst however is when you can hear your neighbors bed creaking and hitting your wall. I was even able to hear their cell phone vibrating on the night stand through the wall.
Wasnt able to book a room because they had 30 people checking un the next day. I wanted today not tomorrow. Dont understand it
We were very pleased with our stay, rooms were clean and comfortable, the staff was friendly. The breakfast was good, and there was something for everyone to choose from.
Hampton is always reliable. In this case, Amanda at the front desk was a gem. She worked through my credit card issue with good humor & problem-solving ideas. She made this stay extra nice. Thanks, Amanda!
Positive: Room was nice, enjoyed the pool and the continental breakfast. Negative: I was charged for something that I should not have been but have been told they will take care of it. Still waiting for it to be taken care of
I stopped here at 2AM while looking for a decent place to park with a pickup and trailer. Within 5 minutes of arriving I had everything set up and was in my room. This was a nice spot for me to stop because It was a quiet area and I didnt want to keep looking for trailer parking in Cleveland. All around it was a nice place to stay.
The room is large and clean. However, they charge $15 for a cot, when my husband went to get more towels (they only left 3 for 5 people) she made him come back to bring down the dirty ones first, and the breakfast was very limited due to covid.
Absolutely disgusting!! Blood stains on the furniture, unwashed bed sheets, dirty bathtub, and stained bath towels. Never wasting my time again!!!!!
We had a very sick relative we were traveling to see there were no regular rooms available in town at all. I called Hampton Inn and Suites they gave us 2 rooms at a bereavement rate. The rooms were immaculate, comfortable and spacious. They had a good free breakfast, coffee available at any hour. The staff was very nice and helpful from the front staff to the cleaning staff. I would recommend this hotel 100%
What a great hotel. We were traveling from Wisconsin to NY and needed a rest. This place is a gem. The bedding is fantastic. The temperature controls in the room are spot on, the shower had great water pressure and plenty limitless hot water. The front desk staff were really, really nice. If I owned a hotel in the area, I would steal these folks! It was Christmas night and they had to work, they were so nice.The breakfast was very good for this type of breakfast. We had omelettes, bacon, toast and a good smoothie. The pool is perfect for people traveling with kids.
Room was very nice and clean. The breakfast was nonexistent. Few options and not good ones. Wonderful if you just need a place to stay. Wouldnt want to spend a week there.
Beautiful hotel and clean! We chose to stay in Fremont and drive to Put-In-Bay each day, it was only 25 mins away and plenty of food options near hotel. The staff we all nice and helpful and provided list of places that deliver food and even gave local recommendations to help support the community. We enjoyed the pool the most, the workout room is small but got the job done. Also, so many channels on the tv. Just not many options for breakfast because of COVID, only cereal, bagel and yogurt.
The room was pretty spacious. We got a 2 queen bed and 1 hidabed room. It could have been cleaned better. There was trash behind the TV and grime in the shower. The AC barely worked, the mini fridge didnt work at all and you could hear everything going on on the floor above. Staff was mostly knowledgeable and polite. For the price of stay it wasnt worth it for us.
Nothing fancy but they do keep it clean which is key when you need a place to stay. We found the mattresses in a zipped cover which is better than just a regular mattress cover. Friendly staff at the front desk as well. Overall great experience for our one night stay.
Not the worst hotel Ive stayed in, but for $180 I feel like I was robbed. Very old feeling. Not a good value. Stay at the Holiday Inn next door if you can.
Nice for a one night stay. No one really went into the pool so that was great! Bathrooms could have been cleaner, there was a dirty footprint in the bathtub along with some stuff on the floor near the toilet. No bed bugs, that I experienced, so thats a plus.
Great hotel friendly staff and clean rooms
Nice hotel. But 3rd shift clerk was assume. Relly need more people like him.very helpful respectful and mostly.. He was the kindest person Ive meet in quite a long time.. Thanks Leonard👍👍👍
I checked in after a long day on the road. Hotel staff was friendly and quick with the check in process. I walked into a clean room with a note on the nightstand wishing me a good night and offering a good night kiss (with hersheys kisses). It put a huge smile on my face after a 14 hour work day. Breakfast the next morning was great, and checkout was quick as well. Would definitely stay there again
Good place to stop for a few nights, long term stays are difficult. Beds are comfortable and the pillows are all nice and fluffy with ranging thicknesses, and heavy comforter. Nice clean rooms and updated bathrooms. Office chairs for the desks kinda suck to work in for more than a little while at a time, and they dont lean back or have arms.... Other than that, no complaints.
I was disappointed in my stay. There is nothing in walking distance for food, they dont enforce the mask policy set in place by the state of Ohio or Hilton. VERY FEW (less than 10%) of the guests wore masks during my early October 2020. The hotel didnt seem to be up to the latest Hampton in standards. I saw very little value in what I paid, and even if it we werent dealing with Covid I wouldnt recommend this property. The two ladies (Adri and another woman) at the front desk during check in were friendly and helpful so I give them thumbs up for that.
Positive: The room was nice, the beds were comfy, and the location was great! Staff were friendly too and the breakfast was goof!!
Stayed overnight for a fishing charter trip, the hotel overall was clean and welcoming. No strange odors, no bugs, and very quiet. The room was nice, had all the necessities for an overnight stay. My only gripe was the pillows were way too soft, no support whatsoever, I had to use all 4 for support. Other than that, great stay!
Great place, clean and newly updated, comfy bed and pillows. Friendly staff, complimentary breakfast, close to Port Clinton. Definitely would stay again.
Great service and wonderful staff. Breakfast was ok. Eggs, diced potatoes, biscuits and gravy, but it appears they dont serve bacon or sausage on the weekends or holidays. Still pretty good. The gym was nice, but the water dispenser was out of water for the weekend. The A/C in my room had to be reset 1 or 2 times a day or the compressor would kick on. Front desk was great about coming down to reset it. The pool and hot tub were closed for the majority of my stay. Convenient to the Ohio Turnpike (toll). I would stay there again if theyd fix a few of those minor things, serve bacon on the weekends, and open the pool and hot tub. :)
Pay $200 a night and do not get to use the pool or fitness room. Customer service was poor. Front desk attendant answered a personal call while we were checking in and had it on speaker phone. Asked for sheets and got given the wrong size when I called the front desk about getting a replacement I set on hold for a few minutes before walking downstairs to get my them myself.
I cannot explain the awful experience that we had at this hotel. I will say that the management is unprofessional, argumentative, and charged us for damage to a room that we did not cause. (After I was hurt and reported several issues after arrival the guarantee was not honored) This single stay made me, a silver member of Hilton Honors for many many years, delete my Honors app and vow to never stay in a Hilton property again. I am disgusted with this property and beyond disappointed with this company as a whole. I am saddened by this situation.
We requested a crib in our reservation and we preceeded to call as a reminder. Upon arrival, still no crib. No notes on website about housekeeping changes or cold breakfast only. There was mold in our shower, & the shower did not appear clean to begin with. We were in 327 so please clean your shower. The room was already in a rough state.
My room had two queen beds. Very firm, which was fine for me, however my colleagues didnt sleep as well. The pillows were varied, so I was able to find one comfortable for me. Plenty of work space as well as different seating options (stool or chair).There was adequate closet space and hangers. The mini fridge was a bit difficult to get to because the it was inside the cabinet the TV was on, but its door opened the opposite direction.The bathroom was well stocked with towels and Neutrogena bottles of shampoos, conditioners and soap bars. Adequate space and storage on the sink, however only the one roll of toilet paper (no spare) and the faucet on the sink was horribly placed for washing your hands.The night light didnt work, so I had to leave the bathroom light on and close the door some. Walls are paper thin! I was here for 6 days and two of them I thought I had elephants above me. You could hear everything that happened in the hall outside, including what people were saying.Staff were all very friendly and accommodating and they served breakfast in the morning with lots of options. Free Wi-Fi, fitness center and business center as well.
Not really the hotels fault but we got stuck in an accessible room that we didnt need. Not what we remember Hampton Inn to be like. Just not up to par.
Room was immaculate, as usual. Beeakfast is very good. Staff is friendly and helpful. Hotel is always easily accessible and located where you want them to be. Thats why we always stay at Hampton or Hilton Hotels. We recommend it to all that want a great place to stay.
It was clean. a little bit smaller than most Hamptons. but the quality still there. the morning buffets are closed due to covid 19. but they still offer small carryout breakfast bags. they contain items like: cereal bar, muffin, water and an apple or orange.
I just checked out of this hotel and then realized that halfway through my stay they jacked my room rate up an additional $13 and change. What made it worse is when I called to fix this obvious error the woman at the front desk insisted it was all my fault for not reading the fine print when I checked in.Keep in mind I stay exclusively at Hilton brand hotels all over the country, and this has NEVER happened to me before.It’s not a lot of money, but they need to do the right thing. I mean If this is how they treat Hilton Diamond members, I can’t imagine how they treat other people.I’m very disappointed and certainly won’t be back to be ripped off again.
Very clean room very nice room. The staff was extremely nice and the breakfast was good except for the powdered eggs LOL. The maintenance man John oh, let me a tool so I can fix my van to drive the 300 miles home! Special shout out to John thank you so much! Five stars for service
We stayed at this hotel last night. Paid $200 for a room and woke up smelling like vomit. After pulling back the sheet the mattress had clearly been vomited on. There was also mold coming out of the vent of the AC. Even after telling three hotel staff of the issue nobody was really concerned. I guess that explains why I ended up sleeping in a bed that was vomited in the first place. This hotel needs to check their processes for cleanliness. Check your room over carefully before staying here.
Room was in great shape with plenty of extras
Nice place. Rooms are well maintained, beds are comfortable. Bathroom doors in rooms dont lock and are a sliding type door that doubles as the closet door. Breakfast is okay but the bangles are kind of stale and the waffle batter starts to run out near the end of breakfast and they didnt replace it.
We stayed at the Fremont OH Hampton Inn on Friday, 5/31/19 with 2 adults and 3 teen children. We called the day before we arrived to confirm our reservation as well as the hideaway bed. All was good. Arrived for our stay, said hideaway bed was not allowed in the room due to fire code and they were booked and couldnt switch our room or rent us an additional room. We asked for additional blankets and pillows and they refused and said they cant do that. I slept on the hotel floor with one thin blanket in the fetal position all night because I was so cold. We will NEVER stay at another Hampton Inn again and will make sure to spread the word to our friends and family. So much for 100% Hampton Guarantee. Worse hotel experience EVER. Definitely not how you treat guests.
So I go to the manager to let her know our rooms were not cleaned she says ok will tell manager in the morning then another person in my group go back down to get change and the manager is telling another group she just finished dealing with a troublesome group. So let me understand asking why my room was not clean is troublesome. Did I not pay my upon check in should I receive the same standard service as other customers. When did Hilton become this type of establishment
Alittle more pricey than other Hampton Inns. The shower wall there was gaping crack that was not properly fixed although an attempt was made prior. Aside from those issues the bed was comfy and the room was clean. The stay was what we wanted after a long day of driving.
They treat you right. Hampton Inn has a great rewards program and they really go out of their way here to make your stay feel a little more like home. Showed up and was greeted with a smile and the coffee was still available. Got into the room and there was a goodie bag (only a Silver member) and several notes from the staff. Makes you feel at home and welcome. Slept great and had an even better breakfast spread. Well worth it.
The breakfast is a joke. Their was old coffee pod in the machine. The stair hallway smells musty and dust in the molding. I feel that the price was way overpriced.
After having car trouble leaving Cedar Point we stopped in Fremont, and had to stay until a service center opened on Monday. The staff was terrific during check-in as we were there before standard check-in time. They got our rooms ready quickly. The next day they offered to drive me to the service center, which was great because cab and Uber services were not running yet. Very nice rooms, great breakfast, and fantastic staff. When we come back to Cedar Point, we will stay here instead of Sandusky. I cannot say enough good things about the staff at this hotel.
Rooms were extremely clean, awesome staff, building was secure and overall reliable and well prepared for visitors during the pandemic.
Positive: This hotel exceeded my expectations based on the star rating. Negative: The AC unit was very loud in the room.
Heres the thing. I dont know if the other rooms are like this, but the door for the bathroom was the same sliding door for the closet. Because it was a closet door - it couldnt be locked and anyone in the room could hear everything you were doing in the bathroom. Otherwise nice and clean and the breakfast is excellent - eggs, potatoes, sausage, cereal, waffles, excellent coffee, etc. Would stay here again even with the less bathroom privacy.
The suite was extremely spacious with not only two beds and a couch bed but also additional seating and plenty of counter space. Beds were very comfortable and the breakfast was extensive and delicious. The only drawback is that the sofa cover had a very crinkly plastic cover that was extremely noisy but if you arent going to be using that you will have no issues.
Below Hilton standards. Rust in Bathroom, wallpaper bubbled up peeling off. Need fresh bedding.. Informed front desk associate very unconcerned. Offered No compensation. Another guest chimed in and Agreed Not up to Hilton standard. One and Done here..
I hate to leave this review but I feel it’s my civic responsibility. There was a bed bug on my pillow (May 2018) at this hotel. We left immediately upon discovering it, on our third day.As an aside, the smoke detectors rattled loudly, constantly, keeping us up all night - when I called to complain to the front desk at 1 AM, they just said, “Oh, yeah, they do that.” (Okay...?) But yeah, the bed bug was the deal-breaker. Management was very understanding and refunded our stay; it was implied this place may have had bed bugs before renovations, but I’m not sure. Either way, they have ‘em now. Thank you to management for refunding us, but buyer beware.
Drove in from out of state on Oct 1st with my kids stayed at Hampton in for 1 night payed around $200 a room we left the next morning checked my card a few days later and was charged $250 extra when I called I was told the manger Ash was on vacation so I would have to wait to speak to the front desk manger I waited all day and was finally able to speak to her asked her why I was charged an extra $250 she told me the house keeper wrote a note saying she smelled smoke in the room I told her I am not a smoker she told me her house keeper wouldnt lie I told her I clearly know the policy and wouldnt smoke in a room especially with my kids in it why would I knowing that its a hotel policy smh I told her I would like to speak to the hotel manager she told me call back in a week too speak to Ash so now I have to wait around I just want my money back so hopefully the manger can resolve this issue when he gets back from vacation
I cant say enough about the clean room we stayed in, thank you Laurie ! The breakfast staff, on the other hand, was a little disappointing and Im going to say it how it was – two women talking in the back, dirty tables & chairs, dirty floors, dirty coffee area. I did report this to the front desk. I rarely would even write a review, so hoping this situation is resolved.
We stayed here as a family when we were going to cedar point :they must have a lot of people who do that because some of their artwork reflected cedar point coasters. It was a bit far to be used for that, but we made it work! The hotel was great... Very clean and safe!
Not so much the Fremont location, but Hilton in general. Enough with the 5 day cleaning schedule and using covid as the excuse. I call BS. Will be steering clear of Hilton till this policy changes. Tired of paying full price for a room and not receiving the services that come with it.
Perfect location right off 80/90 Ohio turnpike. Meghan gave us great options for dinner in the local area. Breakfast was awesome with make your own waffles! Rooms nice and clean- even handwritten welcome note! Morning staff were very friendly and even helped us when printer stopped working in business office. Our next go to place when we come back to visit Lake Erie area. Walmart and other retail located within 5 minutes from hotel.
The hotel smelled clean when we walked in. And our room was very clean. The staff was very accomodating since we had to book last minute because our other hotel had bed bugs. Room was clean and bwds are comfortable. Alot of selections for breakfast. Only downside its a few miles to a restaurant
Very clean and quiet hotel. Friendly staff. We were in town for a funeral and the staff allowed us to check in early so we could get ready for the visitation that started at 3pm the day of our arrival. Definitely will stay here again when we go back to visit family.
The lady at the desk was rude, there was a loud rumbling noise intermittently all night long. Dont know if it was air conditioner, elevator, train or what but was not a restful nights sleep. The shower/ tub floor creaked like mad, the towels were sandpaper. When asked how our stay was we said we had better Hampton experiences and the desk person could care less.
Wasnt that bad of an expierence. Just needed to sleep after traveling. But the woman at the check in desk refused to accept my military ID as a form of identification. Never had any issue with this hotel chain before.
I will try to avoid Hampton Inn or the Hiltons branch hotels in the future. It is not up to the standards. I would rather choose Marriott or Hyatt hotels if possible. This hotel stay with Hampton Inn is very disappointing.
My mom and I absolutely love the Hampton Inns, NORMALLY. We stayed at this hotel and the fire alarm went off because the cook burned breakfast. My mom is almost completely deaf and she didnt hear the alarm. THERE WAS NO LIGHT BLINKING to alert her. We were under the impression that all Hampton Inns and Suites had lights with their alarms. We were told there were NO OTHER ROOMS available when we got our room, and as the woman was speaking, my mom said to her, Maam, youll have to speak up and speak slowly, Im very hard of hearing. She said this as she showed the clerk her hearing aid. Never once did the woman say we needed to ask for a disability accessible room, all she said when my mom asked if the price was with her military discount, was yes, this is the only room available. If I wasnt with her, she would never have known about the fire alarm going off. The local fire department said they have to have lights in each room. After we made a complaint, the hotel said, All of our rooms do not have to be ADA compliant. Only a certain number of rooms out of the total rooms available. We are ADA compliant based on our requirements. If at any time, in any hotel your chose to stay at, you need to ask for an ADA hearing compliant room or let the Front Desk know at the time of check in that if no ADA rooms are available that you will need assistance in case of an emergency.Im sorry that you were misinformed by the local Fire Dept. We pass every State Fire Marshall inspection with being ADA Compliant, per the State of Ohio.So, our opinion is that the Hampton Corporation has dropped the ball on this issue. Even if the state of Ohio doesnt require it, it should be something that is told to each person renting a room. If this Hampton wanted to keep up with the reputation of the Hampton Company, then they should include the lights in every room, whether they are required or not.We will NEVER STAY AT THIS HAMPTON AGAIN. Just note people, they dont consider your life worth a lousy little light.
Seems to be a summer destination hotel for family and friend meetups in the summer months. Our fall and spring visit was very different. This one was the 6am ice machine brigade wake up, preceded by feet running and lots of hall chatter until 11:30pm. For thruway travelers not a match. Well skip the warm month layover.
The room lay out is terrible...clearly comfort and noise control for the guest were not considerations. The recent face-lift is shoddy work to say the least. The bathroom tub creaks severely and feels like it will bust through the floor. I was told the contractor didnt put the cement base under the tubs- meaning they are quite aware of the terrible work performed. The barn door on the bathroom is ridiculously hard to open and close. The bed is a brick and the pillows feel like someone handed you a bag of poly fill from the craft store. We love Hampton Inns and stay at them often, but very disappointed with this Hampton and wont be staying here again.
Ive been a customer of Hilton properties for over 50 years the atmosphere at the Hampton inn in Fremont Ohio is toxic I feel sorry for the younger employees who are being improperly trained by senior staff in customer service.
Quite and clean. Thermostat not working correctly heat was on and set at 60 degrees but felt near 80 in the room. Maintenance had it working properly by the time I returned to my room in the afternoon after reporting to the front desk in the morning when I was leaving.
Their senior staff very poor customer service, expected more from a Hilton Property, the newer inexperienced employees were helpful but the senior staff unfriendly and created unnecessary difficulties.
The room had all the amenities a family with 2 teenagers would need. Beds were comfortable. Breakfast was suitable. One of the treadmills in the gym was broken but then again the only time I have seen someone else in a hotel gym has been on the internet. After watching those videos, I think I know why the treadmill was broken.
A great location. The hotel itself offers plenty of parking which allows accessibility to the hotel. The check in was fast and easy and the rooms are of a reasonable size. They were clean and tidy and were suitable for one night.
Its what was expected, slow elevator but very friendly staff and good breakfast
Love swimming and working out while on business.
The rooms and whole facility were impeccably clean, hotel staff was great at answering questions and fixing the situation when the room keys werent working. We will definitely stay again, if we come back to the area!
Impressed by the level of cleanliness, friendliness, and quality of this hotel in the middle of our drive through Ohio.
I enjoy the cozy atmosphere, as well as the friendly staff. They upgraded my room for no extra charge to one for convenience. The room with king size bed was already set to a comfortable temperature and the large 55in tv was great as I have trouble reading on smaller tvs. The bed was very comfortable and the pillows like clouds. I am a hilton honors member and travel frequently. I always choose hilton when i can.cheers!!!
Tv didnt work,the girl at the front was was just helping out...she wanted to move us but the manager said no...I know the desk clerk was telling the truth because we were on face chat
Stayed in a king size bed with a fold up couch bed in it. Everything was well maintained and up to date. Only complaint is one of the front desk workers snapped at us for asking a simple question about a policy.
Consistent with most Hampton Inns, clean, organized, and the included breakfast had decent quality choices. You know what to expect with this chain, and thats why I go out of my way on trips to book at Hampton. I never want to apologise to my wife for a bad motel experience. The only thing I have an issue with at this location is their WiFi. The access point in the lobby is the only one that works.The rest of the access points were zombies - willing to connect to my device, but not allowing internet access or even challenging for credentials or a pay wall.
Its not better than all the other times you cant get the newspapers without asking ,and bagged breakfasts instead of eating down there and you have to wear a mask until you get into your room expected with virus great rooms best service Clean rooms Clean receptionGreat and amazing overall
Really nice room, check in and check out were quick and easy. Front desk staff during check out were friendly and helpful!
I travel a lot for work, and prefer to stay at Hamptons because of their great rooms, friendly staff, and overall positive experiences. This hotel was fantastic and very accommodating. I will probably be back here in the future and I look forward to it!
Do urself a favor if you are a smoker and stay there after14 or 16 hrs in a small car and your clothes smell like smoke don’t stay here! The few hrs I stayed there I went outside 5 different occasions to smoke ! The manager charged me 250 dollars because I smelt like smoke then when I called was very rude hung up on me multiple occasions! If u smell like smoke do yourself a favor go somewhere else! They need to change policy to we charge 250 to anyone who smokes regardless of if u smoke in room
Three Cs for this location. Courteous, Clean and Comfortable. Breakfast was a bag of goodies due to Covid19 preventing the normal breakfast. I would stay here again.
One of the nicest places in the area. Great option if visiting the attractions in Sandusky and a much better price. A short drive to the tourist area without the congestion found in Sandusky. Definitely a good choice when considering lodging in the area.
Nice, clean, easy to find hotel right off the turnpike. Rooms were spacious and comfortable. Would recommend if youre looking for a place to stay.
Very clean hotel. Staff very nice. Breakfast is very good. Indoor pool and whirlpool was nice and clean and warm. We would stay there again.
The hotel has a warm and inviting atmosphere and the person managing the front desk (Jameson) was very sweet and accommodating...he went out of his way to make us feel welcome. Highly recommended.
Nice hotel, friendly staff. The bathroom doors are barnyard sliding doors that are not very private, they dont close completely. They look nice but not for a bathroom especially when travelling.
Wow, loving the new Hampton Inn look. Time to do them all. The bed was awesome, hot coffee in the morning, clean rooms. What more can you ask for....
Nice hotel. Room was clean and decent sized. Location was great and the staff was very friendly. Would definitely stay there again.
Staff were extremely friendly, room was modern and clean. Nice breakfast with lots of choices. Relaxing pool and jacuzzi.
Stopped for a room, I was quoted over $300 to use a room for about 2-3 hours.Thats WAYYYY TOO much for 2-3 hours of sleepI passed on it
Clean quite room with comfortable bed. Complimentary breakfast was good area and the breakfast area was kept very clean
Very nice and clean, newly renovated. Friendly staff. Stayed there for a college graduation in Tiffin and was an easy commute to the college. Would stay again for sure.
Excellent service a little expensive for one night but very clean rooms we had to change the tp roll as it was empty
Terrible!!! Cheated us out of a room we requested and charged our credit card for a night that we werent there! We are not staying here again!
Was an okay stay. I have had much better stays at other Hampton properties. There was not one thing major that was an issue, just a whole bunch of little things that stacked up.
Includes a very comfortable atmosphere and a sophisticated staff that strives to provide an upper middle class feel for the entire duration of your stay.
The hot tub was down again. The breakfast was almost completely carbs and the potatoes were so salty and peppery. The hot tub was not working again. This stay was disappointing!
Clean and nice amenities. Gym and the breakfast selection is pretty good. Neutrogena shampoo products and makeup wipes.
Positive: Clean and nice spacious rooms Negative: Breakfasts still lacking post Covid.
Everything was great, and the staff was very friendly and helpful. Free WiFi and the free breakfast was very good as well. Highly recommend it if you need to stay in the Fremont area
Great desk staff, exceptionly clean rooms, comfortable beds well stocked bathroom items and coffee and tea stuffs large flat screen TV and an excellent hot breakfast...
The rooms were clean and well appointed for the size. Better than expected breakfast was an added bonus.
The hotel was nice and clean. The staff was friendly and helpful to us Michiganders! Would definitely book this hotel again.
Its a nice place big pool good breakfast and best of all our room is pretty big too. The beds are also nice.
Wasnt told the pool was closed when we made reservations and wouldnt let us cancel when arrived. They said we could use the pool next door but not very convenient when you have kids and weather is to poor to walk outside in February with swim suits on.
Room was very clean and good sized. Breakfast was I included. The bed was awesome I slept like a baby.
Excellent stay. Room was ready when I got there, and had a crib inside as i had requested. Great location and awesome staff. Thanks!
Not impressed. It was one of our most expensive nights at a Hampton Inn. The breakfast area was small/cramped and the lounge area was practically non-existent.
Very excellent hotel , very clean, good breakfast, very professional customer service, strong and hot water pressure.Definitely I will stay here again.
Staff was nice and the room was clean. I am not a fan of the sliding doors for the bathroom. It leaves a crack and it lacked privacy for me.
The room was very clean. The desk staff was knowledgeable and helpful about what was around locally to do and please to eat.
Great place. Clean room. Friendly staff. Ample breakfast choices. Well stay here again.
The room was clean, the beds were very comfortable, and the included breakfast had a nice variety of options.
Paid cash for room on the 17th and they debited my credit card, its now the 21st still dont have my money credited. They were messing up everyones bill.
The owner NEEDS to improve the internet service. Otherwise the property is great.
Clean hotel, looks newly built. Friendly staff and of course, breakfast included. Would stay here again
Staff are very nice. Rooms were ok. Just wish the pool was opened.
Clean, modern, easy to get to from 80/90. Continental breakfast is pretty good, as far as Continental breakfasts go.
Perfect place to stay! The rooms are all updated.
Gym, business center, lounge, breakfast bar, board games in lounge area with all the pieces, pool and hot tub,(We didn’t get to use as someone allowed there child to defecate in both🤢) *not the hotel fault* Landry room @$2.50 per wash and $2.50 dry😱, small convince store chips, drinks, candy, ramen type soup, meeting rooms available, restrooms on 1st floor for convience😁, food and shopping less than 2 miles South of hotel.
This hotel is not dog friendly. I don’t like that. Some people are nice, some people are not. I don’t recommend this place.
This is the best Hampton I have stayed in. Friendly, helpful staff, wonderful bed, fabulous pool. Cant say enough nice things.
I stayed at the hotel at the last minute due to being tired on the road. I was able to walk-in and get a room. The room and facilities were excellent. Great customer service.
The personnel working here are very nice and curtious to all. They are very professional with the attitude of a family atmosphere. Most kind and friendly. a number 5 for this location.Yes. 5. STARS. Awesome!!!!!!!@!0
Location worked well for a fishing charter out of Oak Harbor! Night Audito was so kind and had early morning breakfast to go bags ready for us to grab on the way out.
Very clean. Nice place. Would stay here again.
Stayed here on a trip to cedar point! Employees were very helpful with giving directions to close by places. It is right off the hwy and very close to cedar point!
Room OK. Fridge didnt work. Dont like the open bathroom.
Breakfast could be better maintained, but other than that, its what you expect from a Hampton. Nothing stands out overly positive or overly negative.
Beautiful room! We stayed in room 314, very clean very professional. Morning breakfast was great too!
Nice room, was quiet even though it was next to the laundry room. Shower water pressure was great.
Great place to stay.
You can tell the remodel was rushed. One little trashcan in the bathroom. It was just the little things that werent great but otherwise clean and ok for a night or two.
The front desk person had us waiting while she was on the phone. It was 1am at night, and it seemed like she didnt want to break away from the phone to service us. That part was terrible customer service.
Worst night of sleep ever!!!! Overpriced rate for a cement slab bed! I expected better! Would not recommend!!
Great staff, felt welcome.. Halls were under construction which never makes for a great experience however I did enjoy my stay.
Continued good service and facilities. Liked the shower.
During the stay all front desk people were rude but all the ladies cleaning n preparing food were absolutely fantastic... would have expected more from the front desk
Very nice hotel. Very clean. Great breakfast. Highly recommend
Room was nice, bed was comfortable, breakfast was mediocre but then again it was free.
Thank you to Shelia at the Hampton Inn at Fremont, Ohio for the 5 star assistance she provided me for a reservation mistake I made. Excellent customer service.
Not much to say. It was what I expected: quick to get in, simple, not too much to offer. It was just right for a quick overnight stay. Did the job nicely.
The room was clean and quiet. The staff was friendly and helpful.
Very clean lots of space nice pool
Very well kept up place and the rooms where clean and very inviting... Would definitely recommend this location.
I booked 2 rooms and the hotel put them on different floors. Not good since one was for my kids.
Nicest place I ever stayed bit pricy but felt clean and comfy
Nice and helpful GM. Night staff guy was rude, but overall, the experience was better than expected and I would choose to stay here again.
Always a great place to stay! Very clean hotel, friendly staff and a very convenient location!
Great service, awesome managers Lester was so accommodating and hard working!!!! Loved my stay would definitely book here again!!!!!!!!!
Very nice hotel meeting all the high standards of the Hilton brand properties. I would return.
Good location near local highways. Standard rooms. Free breakfast with waffle maker.
Staff was very nice but rooms were not clean.
If not the nicest, one of the nicest Hampton Inns I have ever stayed in. Many special extra touches that make it stand out.
Always enjoy my stay at any Hampton Inn. Its my preferred hotel.
The room was great, the breakfast was excellent. It was right on the way to Put In Bay.
The room I slept in was very clean. The customer service was outstanding!
The staff was very friendly. The room were clean and well maintained.
Spent the night, and the staff was lovely, the rooms comfortable, and the breakfast delicious.
Small clean property about 45 mins from cedar point with standard amenities for Hampton wifi breakfast and such.
Great service, nice clean rooms, comfortable beds, and easy to book!
Nice rooms, well laid out, fantastic breakfast. Highly recommend
Everything was great. Friendly staff. Clean rooms. Overall great experience.
Everything was clean and the people were nice. It did perfect for an overnight visit.
Clean, pool closed, breakfast in a bag (Covid). Few staff. Noise from other guests at 1am.
Rooms are spacious, very clean and comfortable! Will stay again.
Very nice and clean. Good breakfast and friendly staff.
Parking was limited due to remodeling but hotel was nice and updated. Had a pool, jacuzzi and fitness center
Great location. Right off the turnpike. Clean rooms and very quiet!
Clean room. Comfortable bed. Breakfast was not great
Hampton Inn is clean and has friendly staff.
The eggs were the best ive had and room was cozy it was enjoyable
Nice property. Friendly staff and helpful. Free parking.
Nice place. Guest service agent helped me locate Wal-Mart and fast food
Typical Hampton Inn . . . pleasant & helpful staff, clean rooms & peaceful.
Friendly staff. Clean room. Would definitely stay again.
Staff helpful, rooms clean. Good breakfast.
Expensive $200.00/night for king. Frige had no freezer for ice packs.
Newly renovated and spacious rooms. Very nice for a hampton inn.
Everything was clean and comfortable. Staff was kind and courteous.
Nice time. Front desk staff (Crystal and Kay in particular) were AWESOME!
Staff was very nice and helpful, rooms were clean
Nice, clean, great staff.
Clean establishment, nice staff, quick service, good free breakfast, free wifi.
Nice room, great breakfast. Friendly staff (Jennifer).
The pool is awesome and the hotel staff is very friendly!!
It is ok, but unusual room layout. Also need to re-caulk in bathroom - mold around floor.
Great and very nice Britney was very helpful on finding me a restaurant 😀
Excellent room! Great waffles and friendly service
Good hotel and very new. The staff is friendly.
Total reviews rating 4.1
199 Reviews for Hampton Inn & Suites Fremont 2023:
Review №1
2022-07-11The room was great, the pool was a little small but nice. On Sunday I got yelled at for adding the chocolate chip to my sons waffles by the lady working the breakfast area. Nothing around told me I couldnt. Then the elevator broke. So with bad knees the only way to bring our stuff down and get out was the stairs. I understand it broke from kids playing in it Saturday night. But when you have a hard time walking down stairs and there is only one elevator.
Review №2
2022-05-31Very expensive for service received. The rooms had sticker wood floors in the entry and bathroom. Dirty carpets in bedroom. Pool opened at 9 but was still dirty from night before and no towels at 10. Room notes said to call for new bathroom towels but on day 2 at 7pm when asking front desk for new towels was told “the kids at the pool took over 50 towels so we have none left”. This is an 82 room hotel with a pool and no capacity to wash more than 50 towels? Also cost was $180 a night. Hilton needs to check who they allow to manage their franchisees cause this was very sub par.
Review №3
2022-04-20Positive: Right off the interstate Negative: Checked in to the hotel with the desk employee smelling like heavy marijuana! Horrible. The dust ruffle had something spilled on it. The shower wall was cracked and the walls in the bathroom were peeling and holes were repaired very poorly. Not worth the$
Review №4
2022-06-25The showers tubs are all sorts of squeaky… only had half roll of TP in our room… no towels in the pools… couldn’t find anyone by front desk when wanting to buy some supplies… rooms service comes every 4 days, and saw people stealing stuff off the cart when they were busy cleaning rooms…
Review №5
2022-05-30Decent at best we barely had towels and the elevator rumbled once we got to the 3rd floor other then that it was good
Review №6
2022-01-20Inkompetent staff. During check in the recetion failed to change a common reservation into my HH account and with my name on the invoice. When I noticed during check out and ask for correction the receptionist told me, she csnnot do, she is brandnew, the GM will do. Bothing happened and I have to call.This customer service is called proactive, isnt it? And they are not able ....By the way, breakfast is poor.
Review №7
2022-02-20Great stay. Would have been 5 stars but the pool was cold, as was the room the pool was in. Everything else was great!
Review №8
2022-06-13The staff at this location was great the only problem I had was the bed was uncomfortable and the room could use some updating had some real maintenance issues
Review №9
2021-10-14Positive: The hotel staff was friendly and courteous, the room was clean, centrally located and great breakfast selection. Negative: Maid service was not everyday and had to request fresh towels every day.
Review №10
2021-06-06I had three rooms in this location, the rooms were not stocked properly with enough linen. One of the beds in my room has wet sheets on them with stains and crumbs on it. Since the hotel was sold out they could not change my room. The manager was unapologetic and in no way tried to rectify the situation. On top of that, I had to go to the front desk to get new linens for the bed myself. Pretty poor customer service and I will never return to this property.