Hampton Inn & Suites Alliance in Alliance


4 (199 comments)

Review β„–1


Location is great. Located directly behind a Wendys and across the street from a grocery store, its very convenient to food options. The hotel is immaculate. Our room is very cozy. The mattress is comfy. I just dont care for the pillows. Too soft. The whole hotel is very well kept and modern. Only downside is that the jacuzzi is down and apparently has been for awhile. They blamed supply chain but I just replaced the pump (same issue here) in mine without waiting more than a week. Seems like an excuse really which is surprising considering how well everything else is maintained. Staff is very friendly from front desk to housekeeping. Breakfast is good with lots of options.

Review β„–2


Our hotel trip was amazing. We just wanted to get away for a few days. The staff was super friendly. The rooms smelled and looked very clean. The pool was in tip top shape and the continental breakfast was amazing!! Will definitely be back.

Review β„–3


The hotel was very clean and well kept. The room was very clean. The staff person working the desk couldnt have cared less about us being there or not. Maybe she was having a bad day. In the room we had to reprogram the thermostat to get the air conditioning to blow cold air, and the screen was really bright when we turned the lights out. After a couple minutes of fussing with it, we held the brightness button and got the screen off. If you want cold air, get into the menu and press buttons until it says Cooling Only. It worked after we fussed with it for a while. They will not do housekeeping for less than 5 days. So no fresh towels, etc, unless you go down and ask for them. All in all, ok for the price. It was very clean and a safe location so I was happy about that.

Review β„–4


Im so glad we found this place so last minute. We were on the road for hours from a long drive from California, we couldnt find any hotels with rooms available in Canton, Ohio everything was full and some even fully booked for the next four days! We decided to keep driving a little longer and thankfully we found this one. This place has a delicious complementary breakfast πŸ˜‹ oatmeal, hard boiled eggs, waffle, bagels, cold cereal, sausage patties and lots more! I will totally come back to this place. Oh and the bed was just heaven 😌 only had about 3 hours of sleep but woke up well rested.

Review β„–5


Mostly issues around the service. Staff were mostly not manning the desk and had to be asked to replenish the breakfast bar items. Not a huge deal, but at other places staff actively monitor this. Had two rooms, neither of which had cups for water nor did they have coffee cups for the in room brewing- lids, etc, but no cups. Leftover food from previous occupant was in the fridge. Didnt look like the room had been vacuumed, and staff didnt empty the trash in the elevator lobby of our floor so the rotting food was starting to smell significantly. Been in far worse places but I have higher expectations for Hampton Inns.

Review β„–6


Our room smelled clean and was very clean. Breakfast on Saturday and Sunday had good food selection, but Monday had limited selection and a note saying it was due to staffing issue. Overall, very nice accommodations.

Review β„–7


Not a single time over two weeks of staying there, was anyone at the front desk. Every time I had to wait at least 5 minutes for someone to come out. Breakfast was incredibly minimal and lacking. Service was lacking and was unable to enjoy my normal diamond benefits.

Review β„–8


So I guess my 1st one didnt save . So here it goes. Today is my 6th day I got 2 rooms ( supposed to have been ajoining ) 412 & 403 . Upon arrival we got out the elevator to the room and found piles of trash outside the elevator. Two days later we were still asking for it to be removed . We were told to bag our trash and put it in the hallway with our dirty towels , only to have a hallways full of dirty towels and trash for 2 more days. In 6 days they have taken the trash off this floor 2x and we took our trash downstairs and they lady at the front desk showed us where to put it outback . ( no lie) . The last two days we havent had any towels at all. After being told 3 different times yesterday that they were either washing or drying . 4x today starting at 630 am . Just got clean towels at 930 pm. Trashy trashy trashy. Room is clean if you clean it yourself. Staff is friendly if you dont need ,want ,or expect anything. Or any of services you ate paying for . Spent a small fortune for my family to come on vacation . Basically it was just a place to sleep. Would never invite anyone up here to visit me as I would be embarrassed for ppl to know how much I am paying for horrible service and mediocre accommodations at best.

Review β„–9


Room smelled horrible. Took 10 minutes to check in and we were the only ones checking in at that time. No coffee cups or drinking cups in the room. Breakfast today had no bacon or sausage, no eggs, no muffins, no coffee. Plain biscuits or plain bread were the only options. I visited the breakfast room 3 times between 8:15 am and 9:30 am. and found regular roast coffee on the 3rd try. Housekeeping won’t attend to your room until you’ve stayed 5 days. This used to be a decent hotel but is terrible now. New owner? New management? I don’t know why this place has slipped so badly. If I were in a third world hotel I could maybe be more forgiving. The front desk is never attended and the clerks are not friendly. I will never stay here again and quite frankly I wonder about the Hampton brand now. Somebody from Hampton corporate should visit this hotel and see how bad it is. Worst hotel stay ever.

Review β„–10


Shower in room was disgusting ,full of mold and rust as was the vanity sink.They will only clean and makeup room EVERY FIVE [5] DAYS but no reduction in charges for such poor service. Hotel is in a cell dead spot so you have to depend on the hotel WIFi which is more than bad,1 bar and kick off every 2 or 3 min,previous reviews show that this has been a problem for years that the poor management does feel they should correct. Hampton Inns are supposed to be a full service hotel because this is what you are paying for and expect when staying at a Hilton property. I stay in Hilton properties 60 to 75 nights a year and this has to be worst managed Hilton property I have ever stayed at,would not recommend this hotel to anyone

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