Kerbside pickup
Yes
Grismer Tire & Auto Service Center in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 614-221-9770
Site: http://www.grismertire.com/
Site: http://www.grismertire.com/
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:7:30AM–2PM
- Sunday:Closed
Grismer Tire & Auto Service Center in other cities:
Comments (199)
Grateful for this place, they have done great work on my car to keep it running and have always worked with me to get the best value. You get what you pay for, and in this case you get great work for fair prices. Honest and friendly and great value, cant ask much more from a mechanic.
Great! They pulled the updated tire for a unique fitment and had it there in less than 2 hours late on a Friday afternoon. I would use them again and recommend them. Staff was very friendly and helpful.
My oil light came on today as I was going down 4th street just seconds before spotting this place on my right. My 15 year old Honda accord light has only come on one time before and it was dangerously low. I was thrilled to see an auto service in front of me. Sadly they didn’t have time for an oil change but he told me to pull it in he checked it and filled it up with oil at NO CHARGE. Saved my car and my day! Thank you guys again!
I go here for all my car services as they are close. They have helped me out for quick look overs when I’ve stopped in concerned about a noise/ plastic bag sucked into my engine. Thank you for being decent human beings ( Justin Tavernaris ) Appreciate the giant Rubber Tree in this building as well.
Ive been taking my vehicles to Grismer for 15 years. Always fast, courteous and honest. In emergencies, they find a way to work me in and on the rare occasion something is not right, they fix it asap.
Let’s just say that I wasn’t happy and will not be returning. Didn’t know they were going to charge me over $200 to do a diagnosis on my car until I got back and then they said your bill is $200 and some odd dollars. If I had known upfront, I would have taken my car somewhere else. They even tried charging me for the oil change that I was supposed to have gotten for free. I believe I still have two more free oil change but they can keep it because I won’t be returning.
I get more than my share of flat tires and leaks. Grismer is my #1 go-to and theyve taken care of my tire needs for years. They are willing to work me in when theres an emergency and I have never had a problem with work done by then.
In the middle of a Tuesday afternoon, I hit a glass bottle and blew out the side of my passenger right tire. AAA put on my spare and I headed to Grismers. They immediately found a replacement tire and I was on my way. They helped make the inconvenience of a flat tire much less inconvenient. They are always efficient and professional and their tires are reasonably priced.
Staff was kind and helpful. My appointment went quickly too, I was scheduled to get a tire replacement but they insisted I only needed a permanent patch for a small hole. Saved me a bunch of money.
Always excellent service. I walked in without an appointment on a very busy Monday and they were able to fit me in for a replacement tire. Staff is very professional and location is great!
I had a tire puncture and was driving a on a flat and the guys at Grismer fit me in right away and had me out the door within a half hour with a nre tire. They were fantastic and so kind. That’s how you do good business.
We were able to get a prompt appointment, pleasant customer service (which I (as a female) don’t always receive in an automotive shop) and honest inspection. They actually told me what I didn’t need and saved us some money!
Let me tell you about Grismer. I recently went to an oil change place and had the oil changed. The latch on my 2003 Honda Odyssey would not shut. I mentioned that I would just take it to the dealer and the oil guy said, go to Grismer. They will help or replace the part of it needs it.I drove over and spoke with Justin and he said he could take a look. I scheduled an appointment to replace the part but he knew it would be super inconvenient for me at the moment.He said, let me try lubing it. He did that and it did not work, he went back inside and got a screwdriver and temporarily fixed the hood latch. He saved me from constant 35 mph trips! I will be back to have it replaced as soon as I can but for now, Grismer and Justin really helped me out. I just found my new auto repair shop in Columbus. He could have just did the schedule but instead he went above and beyond!
Highly recommend the downtown Columbus branch of Grismer Auto & Tire. They are very accommodating and transparent about the work they do. Thank you Rick, Nate and the rest of the staff.Update: took my 2004 Honda Accord to have the AC looked at. Rick was able to get me an appointment the following day. They found the issue and had it fixed within half a day.Now I have icy cold air blasting in my car. Grismer is a class act shop. Thanks to the guys there for helping me get this sorted out.
Polite and professional service at an honest price. It was refreshing to pay for the services I requested without being presented w/ a laundry list of suggested repairs.
The first time I went to the downtown Columbus Grismer store with a sudden flat tire I thought it was a local business. I had just recently moved to Columbus and I felt like they rescued me in a minor emergency situation. Rick the manager was so professional and helpful, as were all the staff. And I love the giant Rubber Tree in the lobby. The location is perfect for me. I obtained a Grismer credit card and now I receive great discount coupons in the mail. I just took my car there to get my tires rotated and balanced at an excellent price. I was actually surprised to discover Grismer Tire & Auto Service is actually an Ohio chain with many locations. The service at Rick’s store is very personal like it’s an independent business.
Downtown Grismer Tire was able to get my vehicle in for service and give estimate in a short few hours while every other downtown vehicle service shops were giving a 2 to 3 day time frame to get the vehicle looked at. Rick & Justin were great, knowledgeable and friendly. I knew the vehicle needed a lot of work and very time consuming work, they were able to get me a estimate for repair and work completed within a acceptable amount of time. I would recommend downtown Grismer Tire to anyone needing service work done in a professional timely manner!
I had an amazing experience at Grismer Tire. It was my first time there and I will return. I booked online during a holiday after a bad experience. Grismer contacted me the next business day, confirmed my appointment, and had the work done the very next day. Their customer service was great and they offer loyalty program perks!
Was 2000% satisfied with the service. Grismer installed 4 new tires. During the tire install, they found 3 small issues, small brake line leak, worn drive belt, and bad tire pressure monitor.. Grismer was able fix it all, at a reasonable price. Car drives great. Use the credit card to get 5% off and 6 months, 0% financing.
I didn’t expect to spend $1100 bucks but after viewing the laundry list of items that were needed to be done and half of the items I knew needed to be fixed I allowed for all to be done.I received your survey today so to complete it properly I checked under the hood of my car and the new battery nice 👍 the squeaky rear brakes and rotors nice 👍 but one issue I noticed was the whole cooling system process that cost $125 I’m not so sure was done because there wasn’t any coolant solution in the coolant tank?No worries I took care of the issue so I want a refund…
I’ve been a customer of the Downtown Grismer location for over a decade and always get top notch car service and customer service. Prices are fair. Issue diagnosis is high quality. And these folks have never tried to rip us off through unnecessary upsells like a lot of chain oil change places do. Trustworthy and knowledgeable and timely and professional. A+ all around.Bonus: the GIANT PLANT in their lobby is fun to check in on. 😅
Total scam. Took the car in with concerns over the engine. Spent $5k on repairs, was asked to come in and test drive it. Engine blew while on the test drive. Grismer didnt offer any compensation whatsoever. Dishonest Manager. Run away from this shop unless youre getting super basic work done.
I came in on a Saturday about 12:30pm with a flat tire that needed to be replaced. I had already put the spare which was a new tire on the car so Grismer needed to mount and balance a new tire on the rim I had already taken off. I wanted them to take the worn front tire off and mount the new tire on the front so I had two new tires on the front. They did this and stayed past their 2pm closing time to complete the work. William the service manager was extremely helpful and a pleasure to work. Grismer is not the cheapest but their overall service makes them a value. They extended themselves in my behalf and I appreciate it!
Initially my first appointment somehow didnt make it into their system, so I had to reschedule. They made it right by getting me in as a priority the next day. Service was super friendly...funny too:-). Did great work!
Grismer Tire and Auto made needing a popped tire a very pleasant experience. Associates are helpful, patient and great. Showroom/waiting area was CLEAN. Shocked how quickly they fixed the issue and I was on my way. For future car issues I know where I will go. ❤️
I bought a 2011 Subaru Forester with 173k miles on it. Grismer downtown checked out everything underneath for rust and issues. It needed all new front brakes/calipers, rotation/balance, replacement of a wheel stud, and a serious alignment. I drove it a decent amount yesterday and it seems fine now. I just considered that part of the cost of the vehicle.The price was as expected. Of course, it’s cheaper to do it yourself or find a shady mechanic but I’m teaching 3 kids to drive in this and I wanted it done correctly and with a warranty. It was fair and no pushy up-charges or anything like that.I would recommend Grismer but I will say that I’ve only visited the Downtown location.
Knowledgeable and kind staff. Work quickly and reasonable prices. I had to get a couple new tires and they explained to me what was going on. Would definitely recommend.
I have used Grismer Tire, both for personal vehicle and for a work vehicle, and in both instances they surpassed my expectations for customer service, proffesionalism and fair pricing. I highly recommend any of their locations but specifically, downtown Columbus on 4th Street and on Powell Road near Sawmill.
When I first moved to Columbus 10 years ago and needed my car repaired, Grismer’s was highly recommended by my neighbors. I have since trusted them for all my car repair needs and have found them to be honest and reasonably priced. I have gone on to recommend them to anyone that asks me where to get their car repaired or serviced.
What a great experience getting new tires!! This place was so professional. Had my car back to me the same day!! I highly recommend If you’re looking for tires look no further this company has your best interest in mind!!
Downtown Columbus Grismer is great. Friendly, professional, trustworthy service. I take all of my personal and company vehicles there for service👍👍
Outstanding service. Quick, professional, and reasonably priced.I will take all my vehicles hereto get serviced going forward.
Ready scheduling an appointment online for fast service next day. Very communicative to inform me about what services they recommend, estimated timelines on for how long repairs could be delayed if I didnt want to do them today, and worked with me on pricing out different brands of parts. Quality repairs and fair prices without ever feeling like youre being upsold on stuff you dont need. Actually, I selected an expensive oil change that wouldnt make a difference in my car and they made me aware and offered the cheaper service that was appropriate. Great folks on 4th Street.
Greeted with kind and prompt associates even though I did not have an appointment. Work completed within stated time frame. Very friendly and considerate
My car has unusually sized tires. When I needed replacements, I called Grismer because it is close to my workplace and the price of the tires was comparable. I scheduled the appointment online and my tires arrived in a couple of days. The manager, Rick, confirmed their arrival and my appointment. When I arrived for my appointment, I was notified that the store was unexpectedly understaffed. The associate, William, assured me that my car would be fully serviced, including some additional repairs I was already aware were needed but hadnt considered completing that day under the circumstances. William somehow acquired an additional mechanic and in a couple of hours, I was happily on my way! They were all so nice, informative (without pressuring)and determined that I would get back on the road quickly but SAFELY and for a very reasonable price, with a few free oil changes to boot! Thanks Grismer! Great job!!!
Always great service get all my tires here Worked with William great customer service as well as others up front forgot there names
Grismer got me in immediately with my tire leak and had me driving home in no time. They were great!
I have been a customer of Grimer Tire at their Fourth Street Columbus, Ohio location for over 15 years .Rick and the Technicians have Exceeded All of my Expectations.. I normally need quick turn around service which they have provided on many occasions. I have used them for many services other than tires always receiving Terrific. Service.Jon K
I love Grismer. They have serviced my “hot Rod” (2013 Chevy Cruze) several times. They get me in quickly, are so professional and kind, do great work and explain everything to me in such a great way (for a person who knows .937% about cars. I highly recommend them to anyone!!!
I had a great experience at Grismer. I had a dead starter in my car. They helped me coordinate with the tow truck and turned around my car in about 24 hours. Every person I interacted with was professional and friendly. I will definitely be a repeat customer!
Was traveling to Columbus for a wedding when we experienced tire damage. Managed to get the car to Grismer’s. They couldn’t have been nicer in spite of the fact that they were very busy. Within 2 hours they had picked up a tire for us and gotten us back on the road. Exceptional service!
It’s nice to have this reliable option in the downtown area. Friendly staff, reasonable prices, quick turnaround. When getting basic services performed, the only downside is having to book a few days in advance to ensure getting an appointment slot. Otherwise, what more could you ask for.. keep up the good work!
As you might expect from such a central location, the lot can be a bit awkward when it fills up— but that makes sense, given the quality honest work they appear to be pumping out. After a blowout, they had a couple of run-flat tires ordered & replaced for me (on a holiday weekend) in under a week! Price was almost exactly what I expected, and more than fair considering the communication and convenience.
Had a grinding break pad and had never been here before, but they were close to home. William was on it from jump! They quickly figured out I needed a bit more work, were honest and patient with me understanding, and thorough on answering questions. William even stayed late to ensure I could pickup same day.Love this place, would definitely recommend.
Had a nail in my tire and was able to get into Grismer quickly. I only had to wait about 20 minutes and they were super friendly and professional. I will definitely come back if needed.
Always a pleasant experience at Grismer. The Manager, Rick, is super friendly and informative. Work is always done as explained and on time. Gotta love that rubber tree! I will always go back!
I had a great experience here. I had a flat tire and Justin was able to find a matching tire nearby and get it installed on the same day! The customer service was great, I will definitely use Grismer again!
Good price and Quality. Had my tires replaced there. Team is very flexible and willing to work with you. Had to re-schedule ones. Job was done on time and they waited for me on Saturday as I was late to pickup the car. Car drives as it should. Overall experience is good.Thanks Grismer Team!
I am grateful for Grismer Tire & Auto Service. I was referred to them when E.T. Paul Tire Co. closed. Grismer has provided the service and professionalism I hoped I would find. The people are personable and knowledgeable. I have confidence that Grismer is doing the right things to keep me safe and on the road.
I have been going to this location for YEARS. Rick and his team are absolutely fantastic. As a woman who doesnt know a lot about cars a little nerve racking taking your car somewhere for them to tell you thinks are wrong when in fact they arent. Grismere has always been fair and honest and has never tried to sell me something unnecessary. They provide professional, fast and honest service!!!
I can’t thank Grismer enough for their help. My parents drove 8 hours to visit me for the weekend, and just outside of Columbus developed major car trouble. We took their car to Grismer on Saturday morning and they had it fixed within hours! Grismer saved the weekend and were so gracious about fixing their car on such short notice, and on such a short timeframe. My parents talked all weekend about how great they were. Thank you for showing my family some famous Columbus hospitality! I’ll never go anywhere else.
Know when i say this that I prefer to work on my own car and do not trust mechanics overall to have my best interest at heart BUT.. Ive used Grismer for multiple services, new tires, tire repair, and most recently I had some front end steering damage after an icy accident. They were super understanding in my situation, very clear about charges and issues, and they had it fixed in one whole business day. I expected it to be a weeks repair and the price they quoted me was the price I paid. No hidden fees or sneaky tactics. Thanks Rick and co.
Ive been going to Grismer some I moved downtown almost 5 years ago. They have always been very helpful and provided services as promised.
Shopped around online for a replacement and found them to be the best deal for tire mounted and balanced. However I then ordered the wrong tire. They were most gracious and had the correct tire in two days. Very happy
Grismer Tire is a trustworthy shop. They have always been honest about what needs to be done or what can wait. Manager Rick has been there for years and always gives great customer service. Many of my coworkers use them as well as it is in a convenient location.
I’ve used Grismer a number of times over the years because of the convenience of this downtown location, including tires patches, new TPS sensors, oil change, etc. Finally had to get new four new tires and they got me a great price (I know because my father-in-law sells tires) and provided great service. So, thumbs up.
I have taken 2 separate cars here and both experiences were great. They were able to replace a set of tires quickly and on short notice plus gave free 4 oils changes for the car. My other car had some braking issues and they inspected the replacement parts and saw one did not appear in the best condition. Justin made several calls to auto shops and body shops to find a replacement at a great price to help me out. Furthermore, he was able to squeeze my car in last minute. I would highly recommend them as they are affordable, honest, and put the extra effort into helping their customers.
Phenomenal Service. As a young adult in the Columbus area I have been fearful of getting ripped off when it comes to car repairs. Grismer is professional, affordable and straight shooters. I had a slow leak and nail in my tire and the total cost was 30$. I spent 1/5 of the cost in comparison to my last flat that I had repaired at NTB. They have my business time and time again.
I love going to grismer for all of my auto needs! They’ve replaced all of my tires, fixed a nail in a tire, inspected various noises, oil changes. I plan to use them as long as I’m in the area! They’re always super transparent and friendly!
We use Grismer Tire to service our fleet vehicles. They always treat us well and provide competitive pricing. Rick, the manager, has on numerous occasions squeezed us in to get a vehicle back on the road. Grismer helps our business, and I believe they can help you too!
Rick and his crew at Grismer have always addressed my needs and made me feel like I was a valued customer when I step in the building or call to ask questions. I would highly recommend bringing your vehicle to them for any service.
Power steering went out. Dropped it off in the morning and had it back by the afternoon. Vehicle rides great. Justin was super nice and got everything taken care of. Ill be going back for anything else I might need. Couldnt ask for better service.
Initial quote for brakes was $75 less than the total. I dropped my truck off at 11am, and didn’t get it back until 6pm. Why bother making an appointment if they don’t start work until 3 hours later? Overall, average experience. Work was well done.
They are always truthful, informative and back their work. We have been going to the downtown location for years!
I have been coming here for over 10 years without any issues. I stopped by yesterday because I had a nail in my tire and needed a favor without an appointment. They turned me away. All I needed was a quick fix and they couldn’t fit me in. I went somewhere else and they got me in ASAP....
I love this spot. I trust their advice, they never steer me into service I dont need or high priced tires etc. Super helpful easy to get into. We always have our cars serviced here.
I had a chip in the sidewall of my tire. Took it to grismer because I wasnt sure if it was dangerous or if I could keep driving on it. The mechanic said it was fine, just to keep an eye on it. They were really nice and helpful. Ill definitely be going back to them when my tire actually needs to be replaced!
Grismer’s downtown location can be summarized by the following: easy, fair, excellent work, and no pressure. They’ve completed work in a timely manner. They’ve pointed out items that need addressed—but haven’t pressured me to buy anything. Prices are more than reasonable. They’re also friendly and don’t laugh at my stupid auto questions. (Hey, I’m learning!)
The shop was fairly busy and it was a holiday.They found time to do my alignment and oil change. Very professional, shop was organized and clean, social distancing precautions in place. Alignment spot on, drives great. Definitely will go back for more service. Glad I tried them out!
This place is so wonderful! For starters the staff is extremely friendly, knowledgeable and personable. I always feel like I am being taken care of on a personal level, like I’ve been family friends with them forever. A special shoutout to John and Rick their hospitality and willingness to work with my schedule. The work they do is above par and I am always satisfied with the repairs I receive. Thanks to everyone who works at Grismer Tire Downtown location. I highly recommended trusting them with all your vehicle needs.
I arrived about twenty minutes before my scheduled appointment and was able to get my service started early. I waited on the car and used the complimentary WiFi. The work was done within the estimated amount of time and the employee who helped me was very polite and professional.
These guys are truly awesome. It’s exactly what you want out of an auto service shop! They are honest, thorough, and friendly.I had a number of things to get done on my vehicle and they completed all necessary projects in one day! They also warned me about things that may need to be done in the future - without pressuring me to do them now.I felt the pricing was very reasonable and fair.They also have a huge tree in their lobby that is beautiful and has an even more beautiful story behind it. Make sure to ask :)
I wanted to wait a couple months before leaving a review, but this place knocked it out of the park. Had some serious brake failure and they fixed it up perfect and were super nice when I came in to pick up. It was my first place being here, but I had several people recommend Grismer and I wasn’t disappointed.
Recognized that I had a flat tire when I arrived at the office in the morning. Brought my car into Grismer which is down the street and Justin was extremely helpful. Confirmed the exact tire I needed and ordered it from another location since it wasnt readily available. Regardless, got my car back well before 5pm and price was very reasonable.
Was out of town from Toledo in need of tires last minute. Grasmere not only got me in but got me done and on the road in record time.
My wife and I have been going to Grismer for over 10 years and have always recieved top knotch customer service and service on all of our vehicles. We plan to continue being a customer for years to come.
I stopped by Grismer due to a flat tire on my way to work. They fit me in same day and my sales lady provided excellent service. They provided me with my choices (and education) with respect to brands and features of replacement tires. Because I purchased 4 new tires due to my car being AWD and the level of tread on the remaining tires, they gave me a coupon for 1-2 free oil changes. They also gave me a coupon savings for an alignment and a mail in rebate for using credit services.I was surprised to learn that all tire rotation services and balancing come free of charge for the life of the tires.
Grismer Tire is always fantastic!!! They are helpful and quick
Great customer service the guys did an awesome job had me in and out in no time thanks guys bowling alley
Great customer service!! Always willing to help out a customer in need. I hit a curb ten minutes before they closed. I didnt think I would be able to get a tire replaced that day let alone in 20 minutes!! Prices are great too! My husband and I will always bring our cars to Grismer.
Got a flat late last night brought it in when they opened at 7:30 this morning. Called me within an hour said couldn’t be repaired and tire I wanted to match had to be ordered and wouldn’t be in until Monday. Was totally fine with that. Got a call a few hours later said they were able to get it in early and by 2PM drove of all fixed up (under-promise, over-deliver). Justin was awesome, excellent customer service. 5 stars.
This is my second time using Grismer to repair my vehicle and each time I am Satisfied with the work performed. The Toyota dealership will not be seeing me anytime soon.
Took car in for 2 tires at 730a was not completed till 150p, glad I have another vehicle. Not friendly- wasn’t a great price. Asked that the new tires go on the front— they put them on the back; just a poor experience. Won’t go back.
Honest and competent. Takes the time to diagnose and give good advice on resolving problems. Prices are reasonable and fair. Will continue to use for our cars.
They were great to work with and didnt try to add unnecessary repairs. Work was done on a timely basis and allowed me to use coupon. Great customer service and very professional. Would definitely recommend.
Bought tires here and they gave me a pretty good deal. My go-to place for oil changes. They will get you in quick! The older gentleman that works at the front desk is very friendly and provides great customer service. I always wait for my car and he will come over and have a conversation.
Good service and fair pricing. I chose them specifically for the Hunter alignment service they offer.
I highly recommend Grismer! I called 10 mechanics in Columbus to get a quote and Grismer were the best, by far! I have gone to them several times since and have nothing bad to say. They are honest, fair priced and get the job done fast. Take it from me - unless youve spoken to the amount of mechanics i have, i would stick with Grismer! - Dan
The E Main Street business was one of the early businesses to set high Covid standards. The folks are polite, thorough, knowledgeable, timely and professional.I have had work completed twice and will use them again, if needed.
A bit frustrated with the customer service and with how slow the staff are. When I called to try and schedule an appointment for an oil change they kept telling me an appointment wasn’t necessary and to just drop in. When I came the next day they were saying it could be possible I couldn’t get in today AFTER signing and handing over my keys already. At the beginning of the interaction at the desk, I said I was off work at 2 but they didn’t tell me until after handing my keys that they closed AT 2, making me leave work early to pick up my car, and still had to wait until almost 3 before receiving my car back.Pretty dissatisfied with customer service I received and with their lack of attention to what I stated when coming in and with details needed as a customer too. Upset with the amount of time wasted. While waiting to pick up my car too, I saw an associate actively ignore ringing phone and also continue browsing his personal phone while helping other customers at the counter. Very unprofessional.
I visited the 4th and main Street location today i was very frustrated i just had gotten off work found out my tire was completely flat i remembered there was a Grismer tire shop not far from my place of location so I arrived i was greeted kindly by William Winston which help my frustration level go down he walk me through what was going to happen and sent me away a happy individual i will continue to have me auto care done at this location for the simple reason he made it that way very professional thanks again William Winston
I have found the customer service and technical expertise outstanding at Grismer Tires. With an aging car, as well as a serious hand problem that prevents me from even adding air to my own tires, I have been a frequent visitor to Grismer Tires since I moved to downtown Columbus almost 3 years ago. Today I purchased a set of new tires at Grismer Tires. Because of my years of excellent care at Grismer and the quality tires they sell, I did not consider buying new tires from any other vendor.
The gang at grismer are always professional, they never start the work without calling and giving a detailed estimate. I have been a loyal customer for years and will continue as long as the same guys are there and gals.
The guys at Grismer were great. I knew what needed to be done to my car ahead of time, but told them to look at these things. They confirmed just want needed to be done and no more, were patient with all of my questions, and friendly throughout. I had quite a bit of work done to my car and am very pleased. I also bought a full set of tires and got 4 free oil changes out of it!I will definitely go back to Grismer Tire again.
We were in a bind with a flat tire on our way to Kentucky & the shop was closing in less than 30 min. Jason graciously got us in, he found the leak & his crew had the tire repaired & ready to go in less than 25 min!! Excellent, excellent service & Outstanding Customer Service!!
Were upfront and honest about timing and pricing. When they found a solution that was cheaper than what we had originally given them permission to do, they called us and let us know. It ended up being hundreds of dollars cheaper and hours faster than the original estimate. We have been taking our vehicles to Grismer for years.
Arrived to Grismer Tire 10min until they closed. They were so nice and more than willing to help with my flat tire even though I got there 10min before they closed. They checked the tire and said it would be no problem. Thank you so much! I think I was working with Rick. He was so nice. I 100% would come back here.
Always friendly and honored a road hazard bought in Dayton , Ohio at a different Grismer. Just purchased 4 new tires over the phone. Beat all my other quotes.
Great auto service for a reasonable price. Fit me in for an AC check and fill, very thorough and everything works great with no problems but after only 46 days, AC not working again
I always have a positive experience with Grismer. They do the work quickly and don’t try to upsell me. Grismer is always my first choice for car repairs!
I dropped off my car to have a tire repaired without an appointment. The staff was extremely friendly and able to fit me into the schedule. And even better, my tire hadn’t actually been punctured so no patch was needed and they only charged a service fee!Thanks For your help today!
I had tires installed at Grismer Powell in July 2016 and received 4 free oil changes with the purchase. Last month, April 10th, 2017, I needed an oil change and was near the downtown Grismer. I called to confirm the free oil changes could be honored at any Grismer and the Manager, John, informed of availability for the afternoon. John originally sold me the tires in Powell and when I asked if one of the tires could be checked because of low pressure, though the warranty states the vehicle needs to go back to the original location if within so many miles, John approved the inspection and found there was a puncture. Since it was within the warranty standards for punctures, the tire was changed out with no problem and I was back on the road with an oil change and replacement tire. Really thankful for the help they provided and have hopes in going back to visit them again. Thanks John and the crew!
Close enough to home that I can walk, and car has worked after several drop-offs. Prices are a bit nebulous. Broke the driver seat mounting (it no longer adjusts) and only refer to me by the name I legally disgarded 3 years ago. If I had a real option, I would go someplace else.
They did an amazing job on my vehicle and gave me a great deal on everything that I had to get for my vehicle I definitely would recommend this place to anyone
Great service. Downtown location is super convenient.
I took my car in tonight for the first time. I knew I was pushing it since it was 5:30 and they closed at 6. I saw that they were working on a line of cars so I figured my odds werent great. Walked in and admitted fault for not dropping it off and the man behind the counter (Don maybe?) took my keys and said lets see what we can do. They had my car in and out in no time. I could not have had a better experience nor could I recommend them more highly. Incredibly nice and understanding staff prompt 5 stars in my book. Do not hesitate to give them a try!
Fast friendly service, great price.
Was so grateful to William W. for the excellent service I received. Great mechanics did an awesome job and NEVER did work that wasnt needed. I even had them check a few things and they came back all was good.
First time burned by these guys was a brake job on my 2010 Ford Edge that cost $950. I came back anyway when they quoted a set of tires at a competitive price. Since then, they screwed up the balancing of a wheel following a scheduled tire rotation, which I had to make an additional trip to get fixed.The last straw was yesterday when I took my car in for a slow leak on a tire. The tires were supposed to come with free repair service. When I picked the car up, they charged me 28.50 and told me the warranty didnt cover it because the leak was around the bead, not a puncture. They cleaned the rim and remounted the tire. It apparently didnt matter to them that they could have and should have cleaned the rim before mounting new tires in the first place.Oh yeah, they also recommended that the tie rods be replaced. I have checked the tie rods myself and they do not need replacing.
Last minute drop in and expected on overnight. Within the hour my car was done. Will definitely use Grismers on 4th and Main in Columbus again.
I got my oil changed at a quick lube place, who let me know during their inspection my serpentine belt was severely cracked. Since this lube place couldnt perform the maintenance, I figured it wasnt just an upsell. I checked it out myself and yep--it was very bad.I was going on a long trip the next week and didnt want to be left stranded if a belt broke, so I started pulling some quotes. Unfortunately, all the shops in my local area didnt have times that were good for me to drop off my car. Since I work downtown, I figured I would try Grismer.I called on Tuesday and they said they could fit me in same day on Thursday. I dropped my car off at 7:30 am and let them know I got off work at 4:30. At 4:30 I walked in and my car was finishing up, another 15 minutes and they were done with my service.I had a coupon for $20 off a $150 service, and they accepted it. When the cashier rang it up, he said technically the coupon doesnt qualify because it was for the pre-tax total, but since I had it, he would go ahead and give me the discount.Easy peasy. Will definitely use the service again if necessary
This place used to be really great, and is still pretty reliable and competitive with prices, but the customer service has really declined over the past year. It used to be very welcoming, but not so much anymore. Ive been in a couple times recently and wasnt greeted in a timely manner at all, despite having an appointment. They need to get up with the times and offer online appointment booking as well. When Ive emailed them to setup an appointment, I usually get no response or have to wait 3+ days for it, despite the fact that their site tells you to email them.
Rick does a great job communicating the issues and the how to rectify them. Service and prices are great and will keep me and my family going to see Rick for all of our car service needs
I had an appointment for an oil change and mentioned to them that my car was a little loud towards the back and they said they would take a look for me. I chose to wait in the waiting room while my car was serviced because I had class in a couple hours and my college was only a few minutes away. Well after the oil change, they came back to tell me that one of my rear wheel bearings was bad and that my back tires were worn down (that I did know) and they also suggested an alignment. I drive my two year old around daily and a bad wheel bearing could potentially become dangerous so I told them to just take care of it all. Unfortunately, this was going to make me late for my class so the store manager, Rick, offered to give me a ride over to my school so that I would still make it to my class on time while they finished up with my car. They really went above and beyond for me and I wouldnt hesitate to bring my car back to them.
Great customer service, Justin Tavernaris was helpful, polite and professional. I’ll be back for sure,
Grismer provides great service all the time! They have done mileage maintenance on every car I have ever owned and I will continue for years to come! Thanks!
I had a shredded tire this morning. The place was so busy that they couldnt get me in the rest of the day, but an employee was kind enough to let me know about a place down the street that could take me in that day so I didnt have to miss work.That kind of integrity and customer service deserves a big thumbs up. If I ever need tires in the future these guys are getting my business.
Reasonable price and quick service. People were friendly and helpful. I enjoyed the giant potted plant in the waiting room as well.
I have always received good, timely, and friendly service at reasonable price.
We we traveling to Ohio for a funeral. When we started experiencing difficulty controlling the steering. We pulled off the road realized the lug nuts tightened to much and had been stripped. To make a long story short. We found a garage Grismer Tire & Auto Service. They were extremely polite and cared for us in a time of need. We were on the way to a funeral,and they let us get changed out in their restroom and the quick see ice we experienced word cant describe they understood us and helped us in our time of need. Thank you forbeing their. Jerry and Veronica .we highly recommen you thxs.
Always great service. Wouldn’t consider any other place. Been taking my Volvo and Infiniti there for over 10 years
Rick is always very helpful.He took care of my issues in a very timely manner.Great experience as usual.Would recommend to others.
I have been going to Grismer for 20 years and they have always been very professional and personable every single time I go. I wouldn’t think of taking my cars anywhere else for regular maintenance and tires. Thank you.
Always so helpful and convenient! Only place we trust.
My dad is a mechanic and has fixed my car all my life. When I moved away to Columbus, finding someone to trust with my car and safety wasn’t easy. I’m always confident and appreciative of how genuine Grismers is! Next best thing to my pa 😊
Excellent customer service. Have been here many times and always have a good experience and very reasonable prices!
I usually take my car to the dealership for optimal service, (because Im paying more, I expect more). But the last time I took my car to the GMC dealership on West Broad, I was given the impression that my car was going to die on me soon. Granted, I know its over 20 years old. But my car before this one had to be in the shop every 3 to 4 months. The car I took to Grismer (in downtown Clolumbus,) hadnt needed any major service or repairs in over a year. I think Ill keep it a while longer. Its obviously a junker by the looks of the front fender that has a 2 foot long hole, covered by duct tape. But this junker has taken care of me for a while, and I intend to run it till its done.Thank you Grismer, for your professionalism and fairness... and for not treating me like an idiot just because I love my junker!
Staff are polite and knowledgeable. I never feel like I’m getting swindled here. They have helped me out of some tough spots. Lately, they set me up with an alignment and a nice set of tires for a reasonable cost.
I bought 4 new tires and got 4 free oil changes. I use to be able to walk in and get my oil changed when I have time. I am a busy mom that works and goes to school fulltime so it is easier for me to stop in when I get the chance. But lately I have stopped in and they have turned me away 4 times now. That is so irritating when you have such a busy life. Once I use these free oil changes I will be going elsewhere. You are losing a dedicated customer I have been dealing with you guys for over 16yrs.
Nail in tire usually requires a plug. Grismer told me that the roofing nail was in the side wall of my still good tires. They told me I had to buy new ones. I did. My second car had a similar small leak due to small nail. Went to Grismer again and they told me they couldnt put a plug in. Took it down the road and they plugged the tire no problem... Scam?
We were 4 hours from home at 11pm on a Friday night and had a flat. Call AAA and find out its bad tie rods and no way can we drive home safely. We called Grismer 7:30 Saturday morning as soon as they opened. Not only did they get the car in there, it was fixed and we were headed home by 2pm. Staff was great. They even called the cab for us to get to the convention we went to Columbus for.
Scheduling an appointment was fast, and the diagnosis was thorough and fast. Quote for work order was comparable. Completed work within 4 hours from diagnosis to check out.
In Ohio for OSU orientation with my daughter. Got a flat. Found Grismer online. From the moment I walked in the door they (Rick Suvak) were extremely welcoming. Thought I had to leave it and come back. To my surprise they were able to get me on right away. Highly recommend!! Thank you Rick.
Used to go here for years. Brought in my own parts and had them put in. Suddenly the manager tried to tell me they dont accept 3rd party parts and never did. Talks to me very condescending. Cashier told him Weve done it for her and others all the time. When the manager got caught in his lie, he tries to buddy buddy me. Was once a regular. Will not go back to this location. Dont understand why he decided to treat me as such. I can only make educated guesses. Cant forget the experience. Other Grismer Tire locations accept my parts with no problem. Grismer on the whole is a great company.
The team at Grismer in downtown Columbus is one you can trust and will do all they can to help out! They stayed overtime for a quick emergency fix - I can’t thank them enough! It’s great to know honest companies like this still exist!
Great Service- Always a go to place when I have car issues. Always explain what is happening and what is needed and present options. The team is great to work with ! Never pressured to do anything
Best mechanical team in town. Rick and his team are very good at what they do. Great customer service, they treat you like family from the time you walk in till the time you leave. Thanks Rick!
Great service. Easy to drop of your car and get the repairs you need quickly. Always very professional staff.
Professional, quick and efficient. Reasonably priced. Would definitely recommend.
Just called up asking for an opinion on my car. The person that answered was not helpful at all and didn’t even attempt to understand what I was trying to explain. I told him I would call somewhere else and he laughed and hung up on me.
Honest business, great customer service, and fair pricing! The technicians had us out the door quickly and the assistant manager was friendly and made sure we were happy with the service. I would recommend this place to everyone.
Rick and the Downtown team are simply, great! I appreciate the work they do to keep me rolling. 💯!!!
I have used their service for many years. The manager, Rick is very personable and knowledgeable. Great service and great value!
The employees are very nice and courteous!! They made sure my issue was resolved...so I made another appointment for more work to be done. Thank you!!
My check engine light was on and I just needed to hook my car to the computer to see what was going on... this guy wanted to charge me $104 to do that! 5 blocks away, at a good year tire and service center, they didnt charge me anything.
They seem to be more honest and cost-efficient compared to the Subaru dealership!
Rick and the crew at the Grismer in downtown Columbus are the best to work with.
I’m not sure I’ll ever give a five star rating to a car mechanic simply because prices are always so high. I get that labor needs to be paid for, but it makes for a cringeworthy visit every time.
I appreciate a good quick oil change. In & out and wasn’t late getting back to work.
Grismers is always my Shop for tire & car care. They always get me in quickly, communicate effectively about what’s wrong with my car, and they get me on my way...fast!
Great service, very friendly and does a great job at a reasonable price
Excellent service and products for a great value! Definitely will continue visiting Grismer for tire needs!
Great customer service. Friendly staff.
Friendly, fast, and convenient experience!
Love these guys. They are willing to stay after hours so I can get my car. Excellent service!!!
I pulled in here on a Friday afternoon with a leaky tire. I was from out-of-town and everyone was so helpful! If I lived in Columbus, I would certainly make this my tire shop!
Great experience! Fast and courteous.
Its rare for an auto shop to ask for ones intensions and work hard to do exactly the repairs required and desired. They have my highest recommendation and appreciation.
Love the Downtown Grismer... great staff, service and most important... they genuinely care about their clients and their vehicles.
I trust all my auto care too Grismers. They are friendly and reliable.
Great service and professional shop! Thanks Dale for taking care of our Van and explaining everything to us.
This Grismer location is very competitive with there prices. I have had both my personal and company vehicles serviced at this location and always leave satisfied.
Sam and John were awesome to me and my daughter this morning while we waited for new tires. Love Grismer Tire - downtown!!!
Thank you to Justin and everyone at Grismer for getting everything taken care of same day and done well!
They were running a bit behind so my car wasnt quite done. Gave me a break on the labor for waiting. Great service!
Prompt courteous professionsl. Good experience
Friendly, Professional, Prompt, and fair prices. These folks are a rare value. What more could you ask.
Very careful, thoughtful, efficient service. The Grismer card is an additional benefit (coupons, deals, etc).
Had new tires and some brake hoses installed here. They did a good job no complaints.
Best place ever to get new tires & oil changes. Defiantly recommend them. Customer for Life.
In walking distance from my job. They always take good care of. Many co-worker get thier cars service there. #convenient
Quick and easy to work with to get my tire fixed and on the road.
Very nice and professional people. The work was performed correctly and my vehicle was ready when promised.
I have been using Grismer for years and have never had bad service!
Staff very friendly and not interested in ripping you off. Fixed my vehicle and made sure everything was right. Will absolutely go there again
Quick and efficient service by qualified and trusted professionals at a competitive price
Always a pleasant experience.Rick & crew make auto maintenance easy.
Friendly, knowledgeable staff and good service!
Always a pleasant experience. Easy to deal with and I trust the work they do.
Justin was of great help with my tire repair. Fast and easy. Thanks!
Good experience. Mechanics you can trust. Did not have experience with them trying too upsell me on everything like I have had elsewhere.
Would trust these folks with my child’s life. Thankfully I’be only asked them to do work on my car.
Nice staff, got me right in for service and completed on time.
Great service with availability to make an appointment. Very clean and socially distanced location.
Way overpriced and not friendly at all! Parts only come with one year warranty not lifetime avoid at all cost!!
I used to work downtown Columbus and their service was available in walking distance. They were very friendly and professional
Great friendly staff, excellent customer service. Trustworthy, Ive been a customer 10 plus years.
Always good service at Grismer, long time customer
Justin is super kind!
Total reviews rating 4.7
199 Reviews for Grismer Tire & Auto Service Center 2023:
Review №1
2022-06-27I was told by someone who previously did work on my car, that the tie rod end needed to be replaced. Over time, my steering wheel started shaking every time I drove. Eventually, one of my tires went completely flat. I had it parked for a couple weeks until I could get it towed to Grismer (via a towing service that works with the shop). Justin was very friendly and honest and let me know that all 4 of my tires needed to be replaced. I also needed an alignment. I got the alignment and 2 tires replaced that day at a very reasonable price (will definitely go back for the other two within the next week). Overall, dealing with Grismer was quick & painless! I would recommend them to anyone.
Review №2
2022-01-15I am so grateful for Grismer Tire and their staff for getting me in quickly for 4 tires, an alignment, and an oil change. My tire was leaking severely and I needed new tires anyway, and had needed an oil change for awhile. They were transparent and werent pushy about pricing, and were very professional and polite. Thank you Grismer Tire for a great experience!
Review №3
2022-04-25This is the BEST auto service center I have ever been to by far.They go out of their way and above and beyond to help me. I go here for anything from oil changes to check engine lights to weird sounds coming from my car and they can always pinpoint the problem and provide me the simplest solution and are straight with me about what my options are. Everyone who works here is incredibly nice and has their customer’s best interests at heart.This is the first google review I’ve ever written, but every car mechanic should be more like the ones that work here. 11/10 stars
Review №4
2022-03-19I have taken my business and personal vehicles at this Downtown shop and the price & quality of job done is amazing. They have never pushed me to make repairs that I dont need right away; they understand vehicles and if its something that can wait a few months before fixing, they will tell you. I also like that I can drop my car the same day and get it back too. I appreciate their honesty and quality of work.
Review №5
2022-01-26I’ve been going to Grismer for years and will continue to do so. They’re great about noticing things going on with my car that could need to be fixed/replaced in the future, but also level set with me the urgency and impact of it. They never try to sell me something I don’t need and, as a woman, I appreciate that the staff doesn’t talk to me like I’m an idiot, an unfortunate thing I’ve experienced other places. They do great work for reasonable prices and I highly recommend them
Review №6
2022-05-07Grismer Tires has the absolute best employees and customer service not to mention the fact that they do amazing automotive work. They were able to get my brakes and rotors repaired quickly and affordably. I received attentive and professional communication and highly recommend choosing them for your automotive needs.
Review №7
2022-05-06Great customer service. Clear, friendly, honest. Even made a good joke here and there.I feel they offer a good value. Patched my tire for $35. Offered me free oil changes when I bought my tires from them.Never had any “shenanigans”.
Review №8
2022-04-25Best place in Columbus to get your tire fix no doubt. The customer service was great, they are friendly and courteous. They easily fix the leak, I had in my tire and did an expectation to make sure my vehicle was good to go, I’ll be coming here for new tires from this point on..
Review №9
2022-06-17Wanted new tires put in and an alignment and they were able to get me in within a couple of days, probably sooner if I could have. Service was fast and easy plus you can’t beat the price. Highly recommend!
Review №10
2022-07-06I had a great experience at Grismer Tire. I was anxious about having to spend a significant amount of money that we werent in a position to afford. They worked with me, found me a good deal and threw in a free oil change – all with very friendly customer service. I drove away the same day with four new tires. Thank you!