Wheelchair-accessible entrance
Yes
Greyhound Bus Station - Trotwood in other cities:
Comments (199)
Had to pick someone up and he was the last one there at 7 p.m and the clerk was to work until 11 p.m but she was rushing him out so she could leave early. I drove past the place twice cause you cant see a sign.
Very safe drivers focused staff. Multiple blessed incounters with traveling alike minds. Thank you Greyhound for all that you do.
Friendly girls running the place. Clean, though not the prettiest as it was an older repurposed building. Still, a great team.
The drivers were nice enough but the baggage handlers treated luggage like garbage and most of the staff were rude
Wow, its literally a little building shared with another business!! NO INSIDE LOBBY AN ONLY 2 CHAIRS OUTSIDE!! NO VENDING, THE DESERT ITSELF HAS MORE COMMODITIES. I feel sorry for anyone getting off at this stop SMH 😟
Frightening location. Limited seating inside. No seating outside or protection from the weather. Abandoned shopping center lot. DO NOT GO HERE UNLESS YOU HAVE TO!!
Disgusting customer service. They cheat passengers demanding $20 in cash and no receipt to prove what its for. Theyre extremely rude and stealing money from customers is unfair and unacceptable. Greyhound customer service says there is no cash only fee that theyve ever heard of
Wonderful staff!! Bus was 8hrs late so she got me a Uber to my final destination thanks greyhound!!!!
The restrooms are terrible. I think all greyhound restrooms are bad and they need to visit truck stops like loves, pilot, TA...to see how a restrooms should look.
Man it was all bad driver want put no heat on in the bus. People have no respect for each other its been crazy on here all can do is pray about the whole trip thats my in take on it all
Horrible service lost my luggage an was unhelpful an don’t do refunds for tickets online tried to get me to pay another 30$ when I was asking for a refund also no one answers the phone when calling the station wish I could give 0 stars
This Greyhound bus Station..in Dayton Ohio is located some distant from the town... not too far from the Dayton Transport service.However the Greyhound bus Station Customer Service Representatives were awesome and courteous.The Lady manager ought to be commended for the way she treated all the passengers traveling to Indianapolis IN that evening.Very sad indeed that we had to wait for 4 hours before our next bus arrived.Could the Greyhound bus authority do something about this sad situation
Bus was delayed no one helped there was alot of miss information going around al.oat asked for a refund and was going to get a flight home. Missed my other busses to.Will not use gray hound again. Trip up there was fine but the way back was way to stressful
The bus station itself isnt remarkable; it is just a small building with a small waiting room. But, I absolutely give this place five stars because of its staff. They were AMAZING.My first trip via Greyhound, and with my guide dog at that, and the employees at the station immediately felt more like friends than strangers. They were caring, kind, and very concerned that each person waiting was comfortable and reached the correct bus. One employee was particularly wonderful, going out of her way even to ensure my dog had fresh water to drink. I wish I had asked her name; she is one of the nicest people Ive met anywhere.
TLDR; Get the refundable ticket, the fee is worth it if you have cancel, because their customer service is a joke.If you get a nonrefundable ticket, you can change the ticket information (destinations, dates) for $20 fee + price difference, but you cant change the location for another one if it has partner buslines, like Jefferson (I believe), are involved. If you try to contact customer service, only able to through email, expect to be passed around like a hot potato and still not get any satisfactory solutions. Im going to be out over $300 if I dont go to South Carolina tomorrow, and Ive already canceled my hotel reservation and wont even have any transportation; Id have to spend the whole week at my drop off/pick up location alone. I could change my destination and dates, but I cant change them for somewhere else I want to go because it involves other lines, and customer service put me through four representatives, playing hot potato, and they still cant, or wont, help.
They lost my checked-in luggage that their employees put in the luggage compartment of the bus two stops before my final destination I saw my luggage under the bus compartment when I got to the next stop which was one stop before my destination I noticed it wasnt there I called I had the employees try to track it they didnt want to do anything they said that they didnt know this that they didnt have a phone number for me to call they acted like I did not have luggage they did not want to do anything to try to help me recover it when I got to my final destination I went to customer service there and they told me I would have to wait a number of days to see if it shows up and then I can file a missing luggage report and a claim on it
This 5 star is only meant for the lady who seemed to be the only staff member here. She may seem a little grumpy(which is obvious as SHES THE ONLY PERSON WORKING THERE) but she ensures every passenger is helped for and they find their bus. Kudos to you I hope Greyhound adds to the staff.
They moved bus stop to a tiny building right up the road. No bathroom and waiting area is the size of a hallway!
It was closed when my bus arrived. But it was dirty on outside
Absolutely loved it the staff were simply amazing at assistance to passengers like myself and all others there. She also made sure everyone was understanding of what they would be doing with the transfer and extremely patient and that is a rarity so for not only how you treated me but especially others bi would like to thank you from the bottom of my heart and may God bless you to find what ever it is you need for you truly serve others and for that I must be your witness and I must testify to your character you are an exceptional human being
Worst experience ever in my life with Greyhound but the lady at the Dayton ohio Trotwood station was so nice and did everything she could to help.
I would like to know if anyone knows where the dayton ohio greyhound bus station is located at can someone help me out please thanks
Do not travel grey hound. They do not accommodate the customers . They could run hours late. Rude workers. Time frame is horrible everyrime. Over priced everything. They try to make you stay on the bus every stop unless your at a 2 hr delay. They run late almost 100 percent the time. So they change it to you can go have a smoke. Then they will take off on you. Pay attention. Have hotel and plane ticket money.
Clean lively must stay on your toes js
A small station thats across from a shopping plaza. Not too bad. Somewhat clean.
Deatrea is one of the nicest, most helpful CSAs Ive ever had the pleasure of dealing with. She really went above and beyond helping us. She made the station feel like a home away from home. Truly an Angel.
Indianapolis was ok except for the druggy people that are apparently residents there. Prices are rediculous. Columbus Ohio was dirty no cafe but has security on site. I felt safe there
Bus was due at 345pm going to Columbus, Oh. Its 643pm and it aint showed! Claim they cant track the bus. I could have driven to Columbus and been back by now!!! Customer no ServiceI will say, the young slim guy who worked there was very nice. No info but nice.
This station is poorly ran! it looks as if no one cares about the people that bought tickets from them. The person that runs this station ought to be ashamed of themselves. I needed to get on the 630 bus as i was trying to get home to my children. I had to wait an extra hour and a half for the person to change other peoples tickets to get on another bus. This isnt the first time this has happened either. I hate it here and no one cares. Ive never seen the station manager and when you ask for one the people at the desk ignores you. Shame on you greyhound, print the right tickets so we can get home to our families!!!!!!
If I could give a negative star I would this has been the most unpleasant bus ride Ive ever had I have been on public transportation that was more organized than greyhound out of 15 encounters with their staff 14 of them where ridiculously rude. Not to mention how out dated the buses are and they are so unorganized it reminded me of the first day of school when I was in the first grade 35 years ago in fact the school probably was better I would not recommend anyone to travel with greyhound youll probably have a better trip hitch hiking.
Incompetent manager put on a earlier bus instead of the correct up screwing up the whole schedule and ended up making me hours late due to laziness.
Between Greyhound and Baron businesses I spent 14 hours approx. traveling from MC to Indianapolis. I was stuck in Ohio overnight. We finally started the journey again to Indianapolis around 7am. I know most all the business are blaming the hiccups on Covid 19. No excuse. There should always be a backup plan for these things. The paying passenger should not go through this nonsense. I choose Baron for there clean more spacious bus which they did there part until I got to Ft. Wayne thats when the unexpected delay began. I wasnt transferred to a Greyhound from there. So Baron bus took me to Ohio to continue to Indy because the Greyhound didnt pick me up in Ft. Wayne.!!!!!!!!!!. So I was taken to Barons next stop COLUMBUS OHIO!!!!!! Until 7am. NOTE: My journey began Thursday @5pm from Michigan City Indy ended on Friday around 10am from Columbus Ohio.
The drivers were very professional and kept all stops and departures on time.
Lady is super nice but the building is too tiny for everyone to fit in, especially with it being cold.
I had a 30 minute layover n every since the drive for my route took over control of the visit been like a dictatorship. A fellow passenger needed help understanding his bus routes when the drive come over the p.a and tells me to shut up or get off. Further more I have to take the bus from California to Maine out of all the drivers this one stands out coz of his bad disposition.
Rude staff, disgusting building, barely ever open when its supposed to be.
Long bus ride.But it was decent
Was nowhere to sit at the inside of the bus station to catch my bus stood outside waiting for my bus for 12 hours extremely upset with that think I should be refunded for my ticket theres no reason I or others should have to wait out in the freezing cold
The bus terminal for Dayton, Ohio actually lies in the town of nearby Trottwood. The station itself is little more than a dilapidated structure with a horrific, unkempt restroom, no AC nor sufficient facilities. At least theres a White Castle across the street & an easy jaunt for folks with a layover. The bus comes around behind the building and stops near an empty garage or something... not much of a bus stop but the ride was nice.
I missed my bus the clerk was so kind and supportive I had never gone far from home or been on a bus that far but she stayed calm and helpful her son and grand daughter were there visiting her on lunch and she still remained very helpful and respectful thank you very much I say there for 6 1/2 hours and if it wasnt for her I would have had a break down
It was really bad and they dont care if you get sick they put people right. Next to you they leave at a stop fir 5 hours with no driver to take you to where u have to go i want half of my money back never again and the bus is not clean will never ever do it again. no starts they make u put one
This bus stop location is sketchy af! I dropped a friend off here it was a rundown, abandoned part of town and when the bus left I felt an urgency to do the same. I didnt even put home into my gps until the gas station down the street. 😬
That place was discusting and and the bathrooms were filthy and filled with smoke . New York port authority is so much cleaner than that its a shame that new York is cleaner than down here
I met the most caring woman at this terminal her name is Ms. Tabitha and she was the warmest most caring and wonderful person I have met in a bus terminal EVER. I only had an hour and 5 minute trip left but because of COVID-19 I had a 5 hour layover she took the time to engage in conversation with me and made the time fly by...GREAT job Greyhound on finding this undercover Angel cause she was truly a blessing for me and a couple of others
An excellent review of the service. This is one of the better places for me to stop Siri I guess I had a younger driver and he was one of the best drivers Ive had there were people that were having a hard time but that wasnt me I want to drive 30 miles and have a 4 hour layover was kind of ridiculous and to not be able to exchange a ticket saying the bus was full and it wasnt so they didnt have to do paperwork was ridiculous I thought I had some problems because I have everything set up
Awful. My trip from Cincinnati to Detroit took 11 hours and 3 ticket changes due to bus delays that originated in the south and southwest during the week of 5/9/21. Greyhound tried to be accommodating with the rescheduling to another route but then the connecting bus routes were delayed from 5 to 8 hours with no reason given by Greyhound for the delays.
The employee was really friendly and helpful but multiple busses at this location have been late or took off and left people stranded. Overall, Greyhound has really gone downhill as a source for transportation.
Its a alright place I seen better and cleaner bathroom in a bar room
Aweful experience!!..the Greyhound bus was not even on time and staff could not track my bus on Grehound tracker! Had to get my aunt who lives in Dayton to drive me to Columbus where I could get my connection to get get back to Charlotte NC!
I was sleep walking by time we got here. I do remember the bathroom not being clean. I understand a lot of people are in out these bathrooms but they need to have someone there keeping them clean. Females have to set and use the bathroom when its not clean its hard to use. They may need to hire some more people to keep these places clean.
The bus experience in itself is great. Drivers are great and for the most part timely. My low rating is with Greyhound customer service. To say they suck is more of a compliment than they deserve. I asked for the station phone number and keep getting the call center who gave me the station number which keeps re routing me to the call center. Really? Unbelievable.
Business closed at 11pm had tickets for the 3:15am bus. Lobby was closed so no one to answer questions or take tickets. I had to call the number posted to make sure the bus was coming there and we were at the right place.
Awful ,dirty ,no place for people to sit and wait on bus . Ashamed of this place greyhound can do better than this .I believe its because its in a black poor side or town and greyhound just doesnt care about these people . Nasty building .no respect for people.
The staff are friendly enough, so even though they are telling someone not to smoke in a certain area or not to drive into the bus lot, theyre only trying to do their jobs. I go through this hub nearly everyday, and I feel very safe here. The place is kept clean, even for a bus station.
Im a veteran and wanted to use my discount but the woman said Greyhound doesnt do that anymore. I get to Cincinnati and bought a return trip and got the discount no problem.
Its terrible to still have humans sleeping on ground outside.... Then the police were called due to sum fight about to break out. I took clean smooth ride with BARONS BUS SERVICE DOWN TO DAYTON OHIO FOR a funeral and lord behold the GREYHOUND TRIP 3 DAYS LATER ON RETURNED WAS A HOT MESS FILTHY..... DRIVER ON PHONE... AWFUL SERVICE
Its not the usual station it has a bathroom but no restaurants but instead a near by marathon station big lots and a family dollar its quite small compared to typical bus stations but cleaner and more cozy even the bathroom is clean.
I think the whole Greyhound operation is on its last leg. The buses are in disrepair, broken seats, busted restroom doors. At this station my bags and I were attacked by aggressive roaches. Customer service was minimal. I had a 16 hour trip with layovers and bus changes. It was a nightmare! I did get to my destination.
This photo is incorrect! The bus station is on Salem about half a mile away!but the greyhound station is in a rundown trashed parking lot although the associates and drivers are very helpful and friendly ticket prices are very reasonable especially with gas prices rising!
The building is so small and no one was there. Bus was late by 2 hours and it was very cold outside. It is not the place in this picture. This is the city bus and told Greyhound people they had to leave and go back outside. Some had a 9 hour layover, some 3 hours, with the bus being late it was 5 hours out in the cold at night. Bus was supposed to get there at 10 pm, gotbthere at 1am. Bad area, bad place. Again rude employees
I dont understand greyhound station in Trotwood, they dont answer their phone when I been calling for the last two days, they voicemail click in sounds like they is dirty business we need more workers there to do there jobs to answer the phone.
It was a great experience the station was very clean and peaceful
The first shift and second shift ladies get a big kudos.They were both having a tough day.With busses not showing up,or very late.They did what they could to make a bad situation better.
The two women working were nice but this station should really be Larger.
They where not open at 7:30 like they said they would be so I couldnt get on the bus so you tell me how good they are and its a small run down building you would think with all that money it would be a nice building 😔
This station was one of the stops on my way from Ga to Oh. I have nothing bad to say about it. Its a cool, laid back spot to run in and grab something to drink or a snack out of the vending machines. I just have one question about all Greyhound stations: WHY IS THE FOOD SO HIGH? Thats it. Lol
Worst expect ever in greyhound.
Very clean need to be more customer service friendly..but other then that service & destination done, god bless them! Thank you
Its a shack and one worker and one bathroom. So you end up standing and sitting outside. If they are closed for the night and u arrive there you are stuck outside even in the rain. They need to update that bus stop. Atleast give us a roof to stand under.
Good station but nothing special
No answer ever! Lost dd214 and all service related documents in United States Air Force duffle! Submitted several emails to lost baggage , attempted to call corporationNo answer from anyone ever , very sensitive government documents as well as sf86 security clearance paperwork.Not cool Greyhound!
The staff members are friendly. The staff members are respectful.
Greyhound is clown shoes, but the guy behind the counter went out of his way to help me, and everybody else there. real sweet cat.
They messed up two different days on the bus connections. I would have not made it to my second connection both times because the buses where running behind. So what I had to do was drive to the second location so that avoided the connection. What should have been an hour trip. (Just to the bus station) turned into a four and a half hour trip. Even better when I did made it on the bus the seats where uncomfortable.
I was in all of the Gray Hound stations. Traveling from Arizona to New York City. I give a rating of 3stars because there were different aspects to each place. Some felt cold and unfeeling. Yet some were beautiful and people were kind and respectful.
Bus on time and bus driver nice and professional
That pic is the rta hub not accurate the greyhound station is on salem in a torn up wasted part of town! But the tickets are reasonable and the associates and drivers are friendly and helpful!
Cheap way to travel between cities. It goes without saying that it requires more travel time than usual cars. However, it’s a clean place. You can wait here till the bus arrives. You are your luggage both are safe here. During winter, they have heaters inside so homeless people can stay here for a while too. Happy journey from Dayton to Cincinnati, Columbus and nearby cities.
Convenient location. I usually book online. Smooth and easy transaction. However, if one more dude try to pick me up for a one hitter quitter like Im truly that damn bored. Some traffic can be maintained a lot better with these nuckle heads. Like damn no you cant go with me and no I wont go with you.
Its a fairly large transit center that is usually clean and well staffed. Good lighting at this facility. The restrooms are usually clean. This transit center is very close to Big Lots, China Cottage and Speedway. Thats good news for people traveling on Greyhound and locals that are changing buses via RTA.
Terrible part of town, but clean, well lit with security cameras, and some nice employees. I dont recommend hanging out in the parking lot any time of the day, but after sunset I wouldnt even be close to the door until your bus comes. Also bring food and drinks. Vending machines are very high priced at Greyhound stations.
Columbus ohio was terrible not doors on bathroom stalls and homeless asleep in women restroom staff is lazy tude.
This bus station is really large! The Greyhound buses pull right up to the curb , close to the doors. The restrooms are very big with multiple toilets , sinks and mirrors. Theres a phone charging station with 5+ outlets. Very easy to see from the road, sharing the parking lot with a Speedway.
Very clean and friendly place and I will take Greyhound also again if you ever want to go from here to Tennessee or like the Kingsport make sure you go through Cincinnati to Cincinnati Russe the best and God bless you and make sure you go go Greyhound and if youre over for 8 hours late make sure you ask Chrissy lady if you can have a free meal and ask for a voucher and they will give it to you remember go Greyhound
Took my mother here to catch her bus. This location doubles as a bus depot for the local public transportation line RTA. Very confusing access driving in and out. Very limited and uncomfortable seating. We drove there from another city so as soon as we arrived we all needed to use the restroom. My husband and son were confronted by an employee who came in to clean mens room. She argued with my husband unnecessarily. Turns out she was a welfare to work employee, not someone hired by Greyhound or RTA. The security guard spoke with my husband and everything was ok from there. The best thing this place had going was a bookshelf so you have something to read while you wait. The kids took advantage of that. Probably the only reason Im giving 2 stars instead of 1.
I was treated very respectfully. The building was clean
Bus operator Lisa M was awesome... she fixed the bus with a shoe string 👏✊👍👍. The female driver from Amarillo TX 2 St Louis was awesome as well... she started off 2 hrs behind schedule & still managed 2 get us in St Louis 1hr earlier than expected. Thank u ladies 😇🙏👼
Definitely a major downgrade from the RTA location. The building itself is small, not enough seating for everyone and the upkeep is not all that great. Looks like they still are in the middle of a renovation. This is a total F on greyhounds part.
3rd time in a row bus late almost 3 hours . Dirty inside building staff was rude on their cell phones paying customers no mind
The lady who was there when our bus arrived was super helpful and nice. About one of the NICEST people Ive met so far on the trip...
Dropped bf off there he couldt get a ticket by split payment sat there 4 hours and had to get dropped off in columbus ohio and couldnt catch bus til next day. He was outside in cold
Some kind of security lady was being rude to an elderly gentleman. He was apologizing for parking out front. Shes like I dont care just move your stupid car.
The people make the difference, friendly front desk attendant, place ok for greyhound.
Your bus driver for you . What can I say about greyhound , only they would moved a stop where people can recognize where the bus station is to a building which you can pass very easy and no place to stand inside to wait for the bus . The picture that shone the bus doesnt stop there anymore .
The bus station itself was not great.But the lady working there was very efficient
Good service and friendly staff.
Not the nicest drivers in the world. Some of them are quite rude. But theres about a 70% chance you will make it to your destination safely. Be warned that they have state troopers randomly inspecting buses because there are a lot of wanted criminals and drug traffickers that use greyhound. They may want to search your stuff. You could also be stuck between buses if someone calls out sick and it doesnt go up the full chain of command. They are great with ticket refunds in that aspect though. So rider beware. If you can get someone you know to take you it might possibly be a better idea and just give the money you would spend on tickets to them to pay for gas and food.
This is the worst Greyhound that I have ever been. They say they have internet available but they dont. They dont have any vending machine and the person who works there does not help at all. I have been there twice. The first time the bus broke right in the corner leaving the station. The second time they didnt let me enter in the bus because they said it was crowded and I had to wait for the next bus to come (7 hours later) even though I had my ticket in hands. I hate it.
Ive traveled often greyhound bus line, where I have always found a comfortable seat, a safe bus terminal to and from any destination, or lay over. It is a good way to travel in order to safe money verses, personal vehical, air, other. The help line customer service is great with knowledgeable, friendly associates that have always went above and beyond the call duty to see that my travel plans were meeting my exspectations.
Very unprofessional. I received an email saying due to weather conditions my trip was cancelled but I could switched at no cost. The person working accused me of lying even after I show them the email. They tried to charge me and then throw my card at me.
Horrible place to be stuck for hours I know first hand was delayed there for 8 hours and was able to see how this conglomerate bus company works and I tell ya once they have your money your on your own Ive been on 5 coast to coast bus trips and New York and a few bus tops across this country are worthy of any praise my 63 hour trip ui p was prolonged 25 hours because of a bus driver got in a fight with a passenger so everyone suffered
Bus 2 hours late after layover, route changed, customer service was the only thing that was good
The Greyhound bus station call center which is located somewhere in central America according to the ignorant rep that I spoke to has no idea that Greyhound lost their contract with the RTA in Dayton Trotwood and was trying to get me to book a ticket for that location even after I told her they stopped service there as of October 1st. This is so frustrating 😠 . Educate your staff for God sake.
Very bad experience...came from Indianapolis bus a hour and 15 mins late get to my destination and they so call loose my bag? I saw guy put in on bus. Bbut person who takes bags off states she couldnt find in yet didnt take all bags out hmmm. And then bus driver says she has to go. Is it my fault the bus was late to begin with...no!!! Then I come in and they state I have to call them back to see if they found my bag. And she doesnt have a 1800 number. Really!!! Very disappointed all the way around and I have to waste my time and gas to come back!!!!
Every time I use greyhound I am extremely disappointed. My 2 hour layover just turned into a 10 hour layover and an extra 4 hours of actually riding the bus because they scheduled a trip but dont have a bus or a driver. And of course, no food vouchers or hospitality. Not even so much as an apology. They only get one star because I cant give zero.
The bus station here is a very unclean looking place. The appearance is very low quality. The lights hardly work. Most of the ballast in the lights are buzzin very loudly. Place smells like strong urine. Total disaster.
Buses not like Burlington trail ways this one needs cleaned bad had food all over windows and floor
Bus driver didt know how to drive and all the bathrooms the jole trip were nasty
Worst way to travel ever! My niece booked a ride from Dayton to Savannah and her and other passengers were left behind at a fast food restaurant during the only stop. The stop was only ten minutes and the driver only came back after the cops were called because she’d driven off without the mother of a small child who was still on board. My niece said the driver was unnecessarily rude to everyone.
They need to move this stop back to an actual station. Someone I was on with had a 2 hour layover there with pouring down rain
My first and only experience with the Greyhound company was the most appalling trip that I have ever had over my 70 years, including four years in the U. S. Navy! The ride was bumpy, long, dirty, and they managed to lose my one bag somewhere between Nashville and Chatanooga. I will never ever take a Greyhound bus again, even if it was totally FREE, which I would never expect to happen in this lifetime.
THERE IS NO BUS STATION IN DAYTON; SO SAD THAT THIS IS WHAT GREYHOUND THINKS OF THEIR CUSTOMERS.ITS 1940S DEEP SOUTH!!!*** please do not be fooled by the pic: The station is now in a former Loan Max building wth two benches, one bathroom, and no vending machine....
Was scheduled to leave at 9:05am. The lady brought 6 of us onto the bus and then left without the rest of us. Now Im scheduled to arrive 4 hours later than I was supposed to with Tim sensitive plans already in motion. The people who work here want to blame it on us for missing it. Ridiculous.
Horrible experience i am currently stuck in Dayton Ohio i was supposed to be in Chicago by 3pm on mother’s day from Atlanta Georgia i had to reboard at every stop because of the busses being late. The team at the Dayton terminal asked the driver to wait because the team from the Cincinnati called and he still left a group of people here now no one can board the next bus until 12:45am
Great way to see the great views as u safety traveling. Clean coaches very friendly helpful staff.
Nothing wrong with this particular stop. Just not a fan of Greyhound period. I rode Greyhound for 4 trips. One of the first two was the worst experience of my life. Bus driver stopping in the middle of the road, cars flying by on both sides, and then kicking someone off the bus. Wasted an hour on that alone. Busses are usually late at least a few minutes, although I really cant blame any one person, and it seems to be getting better. Dont count on Greyhound if you are on a strict schedule. Its reliable as far as getting you somewhere, but not by any specific time.
This is the Tiniest Place but the two women working were nice.
Definitely Very Coo But Some Of The Drivers Are Very Rude And If They Are Having A Bad Bad They Need Not To Work In This Field ..........
Its a bus with people on it! Stop complaining you signed up for it. Yes it gets hot yes there are smells yes you get woke up yes there is a lot of stops. Ok now thats out of the way u. Try a travel ticket x amount for a 6 month or yeah ticket travel as much as you wany in that time frame. You can also order a ticket a month in advance for the $100 ticket
Greyhound has the worst customer service, as a transportation company, you need to at least be able to reach local terminals by phone. If no one is going to answer the phone, whats the point of posting useless number on the web only to hang up on customers. My dads first leg of the transfer was delayed, hence missed the transfer bus, they expect him to wait for over 14 hours at the bus station to go back to his departure, to leave for his destination again. Does this eve make sense? First of all, my dads not in perfect health condition currently, so he cannot go through that, i called customer service, only to be told they cant reach the local office either... WAHT??? What kind of big transportation company runs on this kind of logic??? You guys really need to think of better backup plans in case of delayed buses, you cannot make customers wait for over 14 hours at a bus station....
Vending machines for sanitation supplies is very convenient! Seating for waiting was a little crowded for a pandemic, and the Greyhound assistant woman was very friendly, helpful and funny!
So where do I start.... Very small building. Barely any seating maby fit 10 people to sit. Has sign that says drinks and food for sale but that is a lie nothing here. So yeah there u go ..
Had a great bus driver. The ride was a bit long but the seats were nice & equipped with a charging outlet/usb outlet. Thank you for your service.
Worst travel experience of my life. Buying tickets was a drag, they kept expiring. Customer service was never any help. Bus was late, and then broke down. I do not and will never recommend Greyhound to anyone. Save your money, rent a car, ride your bike, or walk. Do not take a Greyhound bus.
Very clean and well maintained. Very convienent to gas, food, hotels, and shopping. Employees are respectful and very helpful. Best well kept grayhound station Ive seen and Ive been to all kinds on different states.
It was the least horrible of the stations along my journey, Dayton, Cincinnati, Louisville, Nashville, Huntsville... Those seats suck, none of my buses had usable wifi. They advertise it but dont got it. I experienced a taste of HELL on this greyhound route from Richmond IN to Huntsvill AL.
The public restroom was incredibly filthy. The first and last time taking the bus. The staff was rude and unprofessional.
People were very rude the employee had to get on a few of them a guy peed right next to the window rather than the restroom
I ran through quickly without one bum asking for 2 dollars and was on my bus out at a fast pace. Women behind the counter hurried to accomidate me so I could catch my bus. This was a transfer, no wait, no problem stop
The staff at the station is nice, but the bus is old and shaking the whole trip not to mention the urine smell is very strong I am not going to be back on this bus even if I know that I have to spend 200$ very bad experience and will never use this again.
No food places or stores close
Got there and the station was closed. Everybody was just outside waiting for the person to come. Just unacceptable.
Just a pick up spot on my trip
Print ya ticket if u order online or u will be charged 5$ like I was. Greyhound is not the wat to go price wise nor a a comfort. Yoyr ticket says 19 hour but it can turn into 26 hours like my ride did. It was due to the bus being late not me.
A guy came up to our table and asked me and my son if we wanted to buy drugs and told bus depot guy he would cut him. Bad neighborhood!!! But great employees!!!
I would have to give this 5 stars for being the most unprofessional and unorganized greyhound bus stop ever!!! Like you get a bus ticket and they only stay there for like five minutes and Then they gone. They dont even answer the peoples phone calls for the online booking part ugh horrible service when it comes to the drivers!!!! I want my refund!!!
Every thing was cool no problems if your a smoker just know the designated smoking area is pretty far and the food at this location expensive like all the rest of the Greyhound location
No restroom, have to stand outside and customer service has very poor attitudes
Always have a problem with Greyhound. They have lost my luggage twice... Bus got into an accident one time... This time my bus was delayed during a layover.... After several hours I inquired... They told me my bus wasnt going to be there for 2 days!!! They didnt even tell me, I had to ask!!! On the plus side there is WiFi and phone charging on board
The people was nice. But its cold
This please need to inspeaction by autroity gov b/c the bus uncofortablr, nasty, rude coustmer service and poor providers in the world they are hackers i pay 170$ after i pay the coustmer service laydy she say you are going to wait for the bus 5 hr than after i arrive pisburge 2 hr than 1hr than 30 min i said why u not explain to me befor u sale the ticket she say this the way we work no refound the ticket this is the worst please in the plante .
If youre considering taking a greyhound dont do it !!! the buses are always dirty and late and most every bus driver seem to have an attitude.. youre better off hopping on a snails back
I have been transported through the city of Dayton (Montg. County) since August of 2014. Its not so bad when you sleep on the bus and a few city benches. The city starts to lightning up. I hope the Trotwood transit will pick up the phone so I could schedule a route out of town.
Quick in and out but people are nice.
Only thing wrong was desk person late by 20 minutes opening up. Other than that was good.
Vending machines were all out of order people outside were doing drugs no where to get any food
One of the better greyhound bus stations. Small but clean cool efficient. Decent neighborhood.
Bad location.no parking.building very small.people have to wait out side in the weather..
The place is an okay area. The staff are helpful as they should be but can move at a slow pace sometimes. Unlike most Greyhound stations, there really isnt any wifi available (or at least wifi that works). It s a place that is also a center for Daytons RTA information. Its a get in and get out type of place. Make sure to print your tickets and get there on time. Since its not a stop that hosts a lot of people getting on buses, the drivers are less inclined to wait. (This is key information if you are going to take Daytons public transportation to the station - which is really....really slow).
There was to much homeless in the bus and when I transfert to a other bus it was still the same
The ticket lady is the worst, comes in late, over an hour, and then uses profanity, & is just horrible
Very dirty environment, driver was very rude, will definately go somewhere else or walk
There was a crazy guy breaking thingsand bleeding; the police did detain him,but I almost missed my bus cuz nobody told the driver!!! A bit scary, not their fault.
This place is horrible, no air, flies greyhound gets to much money for this suppose to be bus station
I hope to never have to use Greyhound ever again. Missed my concert, lost my hotel reservation, disappointed my closest friends and wasted a weeks pay as my bus caught fire, delays, canceled routes...worst travel experience EVER.
Bus breaks down in Indianapolis, 12 of us were left for 10 hours before another bus came!!! NEVER AGAIN
Joke 20 hr layover in south station!! Bought a concord ticket when already had a greyhound tix !! Complete bs!!! Very upset about clothes left in LA!!!
Great customer service missed my bus and they let me take the next one great people and good safe buses i suggest using this place if your traveling
Minimal signage and lack of clear organisation when loading. The Greyhound station is quite a distance from downtown, requiring you to take another 20-minute bus into the city. The Greyhound bus doesnt stop in the city.
Open seating was nice, but there is no overnight parking and communication about bus arrival times is not clear.
Kind and understanding people. Beautiful accents on the interior with elevated charge ports to help prevent theft. If you have to catch a bus in the area I strongly recommend passing through here.
Worst greyhound bus station ever
Very bad services. They have stranded us at a stop in middle of highway for 3 hours just because the a.c. isnt working. No information about when they going to get us back on the bus, and we r still waiting. No employee around cares or knows anything.I dont care about the a.c. We would have reached home by now!
Didnt care for the Rinky dink place and no where to sit after hour rediculous.
Small, certain hours. Great people working here. Very helpful. Took many trips start and come back here. Clean
Very good bus station. Good arrangement for sitting, waiting passengers. Good service for ticket booking. Helpful staff. Bus service available for all nearby towns. Excellent facility.
I am trying to buy a ticket to get my husband home and I have had to call SEVERAL different people I even talked to your customert svc rep his name was Avelio and every person I called told me to call a different number... Your employees in Richmond IN were very RUDE and Disrespectful... I have been unable to talk to someone to even get a price to Western Union the money to him and I have called the richman office 10 times now and been hung up on several times, or it rings for several min and then goes to busy singal...I will never recomend your company nor will I ever use your serves in the future... I have never been so disapointed with a company... I finally got ahold of your office in Dayton OH and she quoted me two different prices when I told her that her office just quoted me a cheaper price so she lowered the price and then hung up on me... I will never use nor call your company again, and I will let all my friends and family know I will also post it on face book for all my friends to see..... Thank you for your time since you wasted all my time....
Daereail is great! Very nice and very professional. Her mom is exceptionally professional and both genuinely care about the customers
Staff was helpful and friendly. Only one restroom and small waiting area.
They wont add rewards cuz they say Im using another service, what??? I bought tickets at the Grayhound Bus station when it woukdnt let me online, now going out to get tickets reprinted as they are off center of where they will be torn off, ridiculous...
Was at a coffee convention and found this coffee shop and was pleasantly surprised. Ladies behind the counter were very friendly and the coffee exceptional.
Very clean and comfy
The YOUNG LADY THAT WORKS THERE IS VERY VERY PLEASANT BUT I DIDNT LIKE THE FACT THAT THEY OFFER NO SITTING AREA WHILE WAITING FOR YOUR BUS!😲😲😥 NOT GOOD FOR PEOPLE LIKE MYSELF BECAUSE MY HEALTH IS VERY COMPRIMISED 😥😥
Very nice Station for Traveling
Great way to pay. I wish they had it where the bus goes straight through without having to change buses.Other than that, it is very good.
You get dropped off in a parking lot in the middle of nowhere. If you dont know the area it kinda sucks.
Location moved to over the hill on the man road other side of shopping parking lot & bank lot. Cant miss the hound sign. No longer located at main bus terminal. 😒😒
Just a pick up or drop off. No stationFairly well lit at nighttime
Clean organized and all around nice. Locals said the crime in this area is high so I wouldnt go adventuring to far.
It was ten times better than the old one that was down on 5th Street. I mean the difference is night and day I didnt think I was in the Dayton Greyhound station👍👍 Stay classy Greyhound Stay classy
Due to some air lock issue on 1/21 my friend STILL doesnt have their luggage from the bus. Totally not cool
The driver was super mean for some reason he just seemed mad at the world
Hard to find. Minimal accommodations.
Most rudest costumer service that I have ever experienced. The driver of bus 6545 treated us like we were convicted felons.
Beware of regional bus riders at this hub shared with the GDRTA city bus hub. I actually found drugs under a bench outside and am often approached by shady people here.
It was a very nice clean place until they moved it across the street into an old check cashing place.
Use their service many times. They have a nice parking lot unloading section. Handicap accessible. Good hours and staff.
Is what it is. Ever since Greyhound moved out you cant buy transit tickets there anymore. Just a ticket machine that only excepts credit cards.
Called in early ticket bus never came and. Next day bus was still hes late
Total reviews rating 3.3
199 Reviews for Greyhound Bus Station - Trotwood 2023:
Review №1
2022-06-21Its always dirty, the glass in the front doors are broken, trash everywhere. The bus is never on time, so the next stops are cut short to make up time, so if you needed food you were out of luck. The driver was courteous and friendly but everything else is always a hassle. What happened Greyhound? Wheres your responsibility to customer focus!
Review №2
2022-06-07I give one star to the mouthy counter worker who was there Saturday. I was in the bathroom for lees than two minutes and she came banging on the door so I came rushing out thinking something was wrong. She then runs in the bathroom spraying Lysol everywhere. (I was only going #1 I swear) Then she was following the other bus riders around spraying Lysol behind them. Maybe a germophobe shouldnt work at a bus station. JsI gave three stars instead of one because the older gentleman who was there Monday night was really nice.
Review №3
2022-06-16This is the worse bus trip I have ever been..the woman in Ohio..took my ticket last night.. after me getting there at 3pm ..waiting for my next bus..telling me it wont be until 815 the next morning..I got a room under the understanding that she was right..and she in fact..dead wrong..she took my ticket and gave me a ticket back to Detroit where I just came from..it was the station in Columbus Ohio..so I ended up not getting on the bus last night because of the wrong information she gave me..
Review №4
2022-06-15Very small waiting area for the number of passengers that travel on the Greyhound. Also, if you have to stay outside due to the limited space, there is no covering to protect people during various weather conditions, such as rain, snow, and extreme heat/sun. Greyhound needs to do a better job providing adequate seating and waiting area for their passengers.
Review №5
2022-04-01Id give 5 star for the lady and the man on duty on Thursday 03/31/2022 morning to afternoon. But I will give ZERO star for the lady there 04/01/2022...she was full of foul language and seriously cursing a passenger with words I cant repeat. I was shocked and very disappointed. If greyhound needs a good image...then you need to reconsider having such an Associate.
Review №6
2022-03-02I would give it zero stars if I could. Supposed to be open until 11pm but was closed the three hours prior while I was there. But the sign says open, go figure. Absolutely no overhead protection from the weather, or any protection whatsoever. If its raining, snowing and freezing, congratulations and enjoy suffering. Youll have a great new story to tell your family, unless you brought them, then they will just hate you. Will never choose greyhound again.
Review №7
2022-04-06So I went to the greyhound station maybe like two weeks ago the new station to see how much fare would cost for me an my child I get there the lady that works there has this big attitude because some people that where waiting on the bus missed there bus she take frustration out on me Im asking her a simple question see how much it cost to go somewhere she states that it was cheaper there at station but high online that it wouldnt cost for my child to go she asked me in rude tone what part do I not get in my head all along I was right it do cost for kid travel on greyhound I wanted to report her but dont have away she doesnt know how to talk to customers an then apologize after her smart remark I felt so sad after I left she didnt have to talk to me that way I will take my money elsewhere they will never get my business no customer service skills
Review №8
2022-04-28Horrific service. Got talked at by two angry staff at the same time, then told not to act so confused. Cant imagine ever sending a loved one to travel through this cesspool, I dont want to go back there myself. Not a safe or sane space.
Review №9
2021-07-26The nastiest greyhound station I have even seen dirty, smells really bad everything around it is abandon high crime in the area I can see etc stay away from this station and stay away from greyhound my bus started in New York to go to Michigan the bus got delayed by 3 hours messing up my transfer so they put me on a longer route taking 8 hours more to get home I asked greyhound if I’ll get some kind of Conversation for this like a little money back or a free lunch etc They sayed NO I will never take greyhound again this is 100% bull I hope someone starts a new company and greyhound goes out of business they are rude they don’t care about there customers etc I can go on for hours if u took greyhound before I know what I’m talking about with them
Review №10
2022-03-13The female employee at this greyhound bus station is extremely nice and professional. She asks everyone who walks in where they are going and makes sure that everyone is going on the right bus. The greyhound employees at other bus stations like the one in Indianapolis are really rude and not helpful.