Greyhound Bus Station in Cleveland
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Cleveland, Cuyahoga County, Ohio, US
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Like the saying goes if I could rate this location zero I would. The staff was unbelievably rude, I literally asked one question about my next stop after waiting 3 hours during my layover and the lady scoffed and was rude to out it lightly. If I can help it I’ll never return to the Cleveland location ever again.
Im not sure WHICH of the Greyhound stations this is referring to, but if it is just the station itself and not the staff, they are a joke!!!!! If you are going on a trip that takes multiple days, perhaps something more than crackers should be available when you are at a stop designated as a food stop!!!!
Had shipment sent from OKC to Cleveland, Ohio.I tried to track shippment using weight bill number/ tracking number but nobody knew anything and that was only when I wasnt on hold for 30 to 45 minutes.I would have no use for Greyhound for shipping again nor would I recommend it.Wondering just how passengers get where they want to go.1 star is far to generous a rating.
Rude personal and unprofessional,impolite and unpleasant atmosphere. The station worker yelled at me just because I was standing at the boarding area 25 minutes prior actual boarding. No explanation, no excuse he yelled that I have to sit down and cant just stand there. Excuse me, you have to ask politely, I am just a person the same as you are.More I use greyhound lines more I disappoint. Bus station itself is super dirty and has a lot of broken chairs in a waiting area and broken lockers in a bathroom. Poor station, poor customer service, will quit using this lines eventually very soon. What a shame!
Greyhound always gets me to where I want to go. I messed up and ordered 3 chicken strip and I ended up having to go the bathroom at least 3 times and the toilet didnt even want to flush it was gross. Thanks for trying but please throw that chicken away and check for bacteria .
Its a beautiful building and the staff is always really nice. The only reason I have 4 starts instead of 5 is that the mens room is consistently gross. I go through there 5 days a week on my commute and there hasnt been a single time you could have paid me to sit on one of their toilets.
It is a practical place, unfortunately it will never be on a historical preservation list unless something extremely important happens here. But for now, all that happens here is people regaining feelings back in their legs and spines and necks.Due to modern design of the interior and exterior you feel like you are inside of a spacious waiting area that someone did not have budget to spurce up...But I do use it, and so as everyone else who rides Greyhound. So I cant be too critical.
This place was absolutely disgusting. I have never seen anything this bad publically and wish I had taken pictures as proof.The womens bathroom had broken doors. There werent any soap dispensers. Not even one in working order. There were crusty/rusty faucets and only two of them were in working condition. No sanitizer machines. Filthy nasty stalls. There was one bottle of pump soap laying in one of the nasty sinks, and it was also broken. Absolutely disgusting and I am unsure how this place is open to the public in this condition.
The bus station has not been remodeled in 40 years. I know it has not changed in 50 this year, when I came home from basic training, however the service of the people working there make all the difference, with them and the new infrastructure bill they have a future. Well done everyone!
Terrance is a horrible supervisor. I do not understand how we was hired into this role. I missed my bus cause he didnt call out the boarding. My bus departed at 545 and during our conversation he even said I was here at 530. He called departures for other zones not once did I hear mine. Then he cussing and rolling his eyes at another cust about the vending machine. Then the lady wouldnt let a guy on the bus that had spots left. So she made him wait another 4 hours. Everyone just unprofessional.
Food was really over priced, the restrooms were absolutely terrible. From vomit, to urine, to feces; you name it, the men’s restroom hosted it on the floors, walls, and ceiling. Stay away from the toilets in stalls, and stand at least a foot away if you’re using a urinal. The building is neglected, signs of water damage from the last few years prove this. Just really couldn’t believe my eyes with how much Greyhound, City of Cleveland, and the employees here, does not really care.
Absolutely ridiculous how unorganized and nasty this station is. Not COVID friendly at all the bathrooms are horrible you can smell them from the lobby. The staff are unprepared for customers questions and are rude. Corporate neglects customer requests as well and aren’t helpful in high pressure situations. I will never ride these disgusting buses again!
Rude employers .bad services bus seats are too tight smelly bathroom and at lot of sick people in the station coughing.the bus drivers go 10 mi utes they say and then take a break of one hour you always late with greyhound is no the same as yesrs ago dont linke it at all i suffer too much
I was suppose to leave Cleveland Ohio at 4:35 am after sitting there for the first two hours I asked the clerk what was the bus eta and with no answer she said she didn’t know she continued to express the lack of caring about the situation saying this happens all the time and the bus driving isn’t answering after being made aware of that 3 hours laters the staff switched my trip into the 12 noon bus that arrives at 7:35 in Chicago when I was actually suppose to be arriving in Chicago at noon the staff continued to show extremes about of disrespect after going to sleep in the greyhound station and waking up with my phone dead due to their broken down charger stations being unreliable one of the staff officers with a yellow neon vest screamed at me from across the station the words “ excuse me ma’am sir or whatever you can’t sit there” at an empty table near the charger station I asked why and she yelled again because you can’t. This made me feel really uncomfortable due to the lack of respect she showed I’m also wearing a ask me my pronouns pin outside my jacket and on the inside of it in my hoodie another pin saying my pronouns are she and her after remaining in the station for more then 7 hours being stuck in a city the staff and crew at the facility was no help in the matter and only made things feel more hostile and many of their actions showed obvious displays of discrimination towards me also the women who screamed at me wasn’t wearing a mask after asking the security officer on duty the name of the lady that screamed at me he told me he can’t tell me her name but he knows it so I asked him his name he said he can’t tell me that either and says I should just talk to the women instead after I repeatedly told him about my encounter he walked off he also was lacking a mask also the food station closed downed from 5am-7am with a sign displaying it suppose to be 24 hours
Decent facility with charging stations and what not, but you can tell the lady at the ticket desk hates her job cuz she was hiding in the back and proceeded to get annoyed at ME for asking the security guard where I was supposed to show my ticket. If you hide from the customers theyre gonna walk pass your station and ask for directions. Be glad you have a simple job during the pandemic instead of hiding in the back like a teenager and snapping at people.
Its pretty good but drink machines charge to much for drink and good cost little too much and cook didnt there for if want something to eat all time. Columbus bus station is in bad shape all dunks are not working 2 latrines not working and smells so bad send up with head ache from being in there to use
Very clean. Except the bathrooms. But thats to be expected though of course. Dining area tables are closed due to covid but the restaurant is decent. Mostly fastfood but perfect to fill you up and keep you full on your journey with moderate pricing. Staff including security are all very friendly. Had a 3 hour layover and probably the safest I felt the entire trip.
Not a bad place, just wish the benches were a bit more comfortable. If you gotta wait a long time sitting on them can hurt after a while. Not fun at all and also the bathrooms arent the worse but dear lord do females no how to be disgusting and its sad. Five toilets left unflushed cus theyre lazy! Change them toilets to self flushing cus obviously some females dont know how to use their hands or feet to flushem.
While I understand that Greyhound (GH) is going through some transitions, its no excuse for the continued HORRIBLE customer service at their terminals, of which corporate IS FULLY aware! Furthermore, the exploitative and unnecessary fees ($5 ticket printing fee AND varying new internet fees, amongst others), and especially the DISGUSTING and unsanitary conditions in some of their terminals, and lately on the buses, means no more GH for me! Sadly, this is the end of a 42 year relationship!
Ok. Im reviewing my experience with the entire Greyhound trip and all the cities we went/stopped at. Clevelands Greyhound station was clean and not busy and employee made it super easy for us being 1st time customers. However Columbus was horrible with giving any type of help and I witnessed a woman 10 feet from me get robbed and security didnt do anything but finish their cigarette. Indianapolis at least offered food besides the vending machines but they scheduled a 6 hour layover there for our trip and a 9 hour layover on the way back in Indianapolis and. All but 1 driver drove erratically. It took 19 hours to travel a normal 8 hour drive. Felt they could have done a better job providing a more reasonable trip time than provided. Yes they got us to our destination but I will never use again. Id rather walk it was that horrible.
Bus was an hour late picking me up at the bus stop that was outside and cold. Made an unscheduled stop so the driver could get a hot chocolate sat there for 30 minutes. Got to chicago and watched the bus I was supposed to be on pull out as the bus I was on pulled in so due to the unscheduled stop I had to sit in chicago bus station for 20 hours. For the next bus going my way. I was not happy with that then the greyhound station I was stuck at didn’t offer any type of accommodations to make my wait any better. No food, no hotel, no cab, nothing then they acted like was an inconvenience to them. This was my first and last bus ride. I will not use them for any type of travel again. I wouldn’t recommend them to anyone. Worst trip ever.
The lady at the front desk has the worst attitude. The bus was to leave at 4:45 and even when it was 5:15 the bus didnt leave. The lady at the front stated that she doesnt have to let the customers know the bus is late or will be delayed.She needs to gooooooo!!!!Her attitude stinks!
Wouldnt let me go In to see if my friend was there to pick up. He had no service on his phone and I was told I need to wait outside when it was 19 degrees outside and we had no way to communicate with each other. I understand not wanting congestion during covid but given our situation they should have understood.
In 2007 or 2008, I saw Wallace Shawn taking a bus. I didnt know his name back then, I just knew I saw him in in a bunch if movies. I didnt want to approach him without knowing his name. Google wasnt readily available back then. I made eye contact with him, but he looked as though he didnt want to be bothered. I walked toward the arcade machines to play Ms. Pacman. I let him be and he got on his bus. I kept wondering why he would take a Greyhound. Hes too good for that. I found some comments online where others had seen him on the bus too. It turns out he is a playwright. I bet he was doing something at Playhouse Square. Inconceivable!
I like the Greyhound and I only give one star for stopping in Columbus ohio omg you better watch your back there I was there for 10 min and was robbed and 10 minutes later was trying it it again security was worse I think they was part of a gang they was causing problems with ppl waiting on the next bus and the most dirty bus station ever!! and rude azz ppl
If I didnt share already this was one of the worst experiences of my life. My bus was delayed by five hours and no one filled us in on what was going on. I called the 1800 number to complain. the representative said that needed to complain to manager. I never saw a manager. the manager was supposed to be in office. I am a senior citizen but women with children kept coming in front of me. I left from Atlanta. Cleveland was much better. This rating is for Atlanta terminal, hot mess
This place is not up to date or on par with the other Greyhound stations. The place is pathetic and found it unclean perhaps because I went there before they had cleaned the floor. The staff was rude and unfriendly and refused to answer my questions and looked the other way.♿️ This place has:Yes=Ramp access.Yes=A wheelchair-accessible Entrance.Yes=A wheelchair-accessible Restroom/Toilet.Yes=A wheelchair-accessible Seating.Yes=A wheelchair-accessible Parking.
I will never travel with Greyhound again, and will strongly encourage all of my friends, family, and colleagues to do the same. Your transportation services and customer service are simply sub-par. After spending more than an hour on the phone with your team, and despite my complaints detailed below, the customer service agents informed me that Greyhound does not issue refunds for anything other than the documented delays in your systems. They offered a $15 refund and a $10 dollar travel voucher for “4 hours of delay as documented by our system.” Clearly, your systems are either woefully broken, or people are lying.First, my round trip was from Detroit to Newark and back - each way involved a 13+ hour overnight trip. Rather than schedule a newer (or even completely functional) bus for the long overnight trips, we received buses that were, according to the driver over 35 years old - broken outlets, broken seats that either wouldn’t recline or wouldn’t stay upright, and on the return bus to Detroit, light/air panels hanging from wires above the seats.Second, on my outbound trip, the AC was broken/stuck on for the entire trip - this got the cabin down to almost 40 degrees. As a result the driver held our bus for almost 2 hours (1:15 over our scheduled time) at a rest stop in PA while he called your service line to request a new bus. Rather than wait another 8 hours for a bus to arrive, he purchased extra clothing from the gas station to keep warm.Upon trying to re-enter the bus, the automatic door forced closed on me, on an arm that just had surgery several weeks prior. It took myself and 2 other passengers to hold the door open so I could free myself from it. The drivers response: Oh, its not supposed to do that. No offer to document the problem, no offer of assistance, and definitely no check to see if I was OK.Third, on my return trip from Newark to Detroit, the bus RAN OUT OF GAS on the Ohio Turnpike. After we were towed off the highway, the driver refused to let passengers off the bus (including 2 small children and a pregnant woman) which was becoming increasingly hot and stuffy, making it difficult to breathe. After berating the driver into letting us off the bus (and after I hit my asthma inhaler), he claimed that the tow-truck driver might be able to bring something back to work a miracle and get us on the road. The miracle was putting gas in the damn tank – I have pictures. We were delayed about 2 hours with this particular fiasco.Upon arrival to the Cleveland station we were then informed that the bus had “to be pulled” due to a broken wheel or flat tire. This explained our ridiculously uncomfortable ride, in which I was bounced out of my seat (I weigh 260lbs) and many of us gasped in worry as the bus hit bumps and skidded into the safety strip several times. Thus, not only was there no refueling done at the Newark station, there was apparently NO SAFETY CHECK either. We were sent onto the road with a hazardous bus, with CHILDREN and PREGNANT WOMEN. This delay kept up at the Cleveland station 3 hours past our departure time with no updates. Since I arrived in Detroit more than 3 hours past my scheduled time, WITH NO UPDATES, I could not schedule a pick up from the Detroit station and had to pay additional money for an Uber driver.This is unacceptable, Greyhound. That trip was not only unprofessional and uncomfortable, but painful, and dangerous. Then, to top it all off, your customer service policies are insulting. I want a full refund, as I am due.
Sketchy place, no security for the amount of homeless people in the station. Also really cold inside, I could easily keep my coat on like if I’d be outside. And food service says to be open 24/7 but when you get there they re-open at 7:30 a.m. that means no 24/7 hours service. Lots of things should change:/
Great food and snacks!Security was a little antsy because she thought I was taking pictures of people. I was not!The charging stations and outlets didnt work for me for some reason, so my laptop was down until I got back on the bus.Once I got back on the bus the ride was smooth all the way to Columbus, Oh
Incredibly rude staff at the front desk at 7:50 am on tuesday 1/9/18. The bald man had to be the most obnoxious worker Ive encountered in quite some time. A young lady from out of state was in a bad situation and the workers couldnt have cared less. Truly miserable experience that could have been handled much better with just a modicum of caring.
My first and only time using this transportation was absolutely horrible. The driver was rude, when our bus broke down she wouldnt assist anyone. We waited on the side of the highway for hours. Greyhound promised to comp our tickets. Three years later still waiting to receive them. Will never use Greyhound again
After being stuck here for 5 hours, I can tell you, it is terrible. The bathrooms are filthy. They have two charging stations for your phones which are nothing more than just power strips, one of which does not work. The food service area was kept clean however they only had one person staffing it in the morning, which meant they did all of the cooking, cleaning and register work. I felt bad for her. They have seating in a sort of U shape but that was filled for the the majority of my stay there. My suggestion is to take the time to pace while you are there and get some blood flowing back in your legs rather than sitting around and listening to ESPN drone on and one from the 2 TVs they have there
My three children and i have a layover at cleavland ohio greyhound all tje staff is rude. I couldnt even ask a question before they cut me and and made up theirnown questions for me and then answered. They sitting down eating with attitudes. No one told them to fill a application out at greyhound where yoi are working with customers. A bunch of women with ugly attitides.. The supervisors are no where in sight for the last hour. This is the worst station i ever been too. The bathrooms were gross. All those women at the counter doing nothing and the restrooms are dirty... They all need to be fired
This place is a dedicated station for Greyhound buses, which is much more convenient than stations which also handle other types of buses because you dont get mixed up bus traffic. Theres quite a bit of seating and space. Plenty of vending machines in case you get a bit peckish. The restaurant here however seemed awful and the announcement system was as well. Its basically impossible to understand anything the service agent was saying through it so I had to go ask constantly. On the positive side, the staff were actually fairly friendly.
Horrible service, they are nasty yelling at all their passengers. They treat people like garbage, I bought a ticket and they did not let me on the bus. They are racist too. I was screwed over with all the delays from their malfunctions. I never put bad reviews out but Greyhound should be shut down. Also dont expect to get to your destination I missed Christmas dinner. I hope they shut down. Horrible customer service. I have so much to say but I hope I can save another person from using them.
The employee that worked at the food and beverage counter is absolutely a beautiful soul. Im alone traveling to Florida with no money. She fed me, gave me a cup to take along my trip and sent me with snacks. I wish I had gotten her name. Definitely a great experience for a 3 hour layover.
Its ok...like someone mentioned before...the bathroom is disgusting...no purse hooks. Seat covers on wall at the front entrance...only 1 soap dispenser work....and dont order food on the day Michelle is working..well that was the name on the receipt but she was working on April 3rd the 9 p.m. shift worse ATTITUDE EVER!!!! ..she snapped at EVERYBODY who order food. I asked to change my order because I did not want just fries I was going to get nachos and cheese but since she had already rung up my order..she could not void it and I end up with some nasty hard fries...a guy in front of me all he did was ask her what was the total of a burger with tax because he didnt have enough money she got an attitude with him and said the price is up on the menu.... she acts as if we made her get that job.... dont take it out on us because thats not where you want to work find another JOB!
Lil bit sketchy. Bus driver coming into Cleveland nearly killed us when she fell asleep at the wheel, then when another passenger yelled to wake her she called the police and had them removed for being disruptive. Bathrooms were closed so you can imagine how great that stop was. Dont expect to grab anything you need on a stop over its 5 blocks to a gas station through some ROUGH neighborhood. I was only offered crack twice over the walk to the gas station down the street though so its not the worst greyhound station Ive seen. Would not recommend at night.
My 9 hour trip turned into a 12 hour trip to get home. This station was the worst, restaurant was closed & venting machines only took correct change. I also find it a bit disturbing when there is a rodent trap on a ledge near the ceiling. Possibly could be why the restaurant was closed, didnt catch anything to serve that night.
What can you say about a Greyhound bus station? There were a lot of strange people waiting to get on a bus to go somewhere around the country. I guess that makes me strange too! The place was fairly clean. Employees didnt seem particularly happy to be there, but were helpful nonetheless. One of the employees helped my mom with her luggage which was nice. I wouldnt use Greyhound for regular travel but if you need to get somewhere cheap and have some time, its the way to go.
Absolute worst. I have been through this place more than 5 times and it has been problematic every single time.Management - There are hardly any announcements made regarding the departures. I missed my connecting bus because they failed to announce of its departure. There was one time where we had to change the gates because the announcer made a mistake. Then there was this other time when the gates letting the bus out did not work because there was no one there to open it. The driver kept honking for 10 mins and had to fetch the guy from the station to let the bus out. Nobody does there job here or what?Cleanliness - The worst washroom I have seen in a terminal. Most untidy, and no supplies most of the time. The station in general is not maintained.
Greyhound doesnt do BS: but they made our 1 star trip into a 4 star trip by doing us a simple courtesy.We were at a layover in Cleveland waiting for the new driver to show up on our bus (we had to leave the bus). With only 10 minutes before the bus left, I discovered that our paper tickets were missing. The driver for some odd reason did not want to accept our tickets displayed from the phone.My brother and I were nearly stranded, until a helpful lady at the register printed out a copy of our tickets and we were on our way, telling the bus to stop while it was pulling out of the lot on its way back to Chicago.
Everything you expect from a bus station, and everything you had hoped it wouldnt be. each greyhound is as awful as the last. busses never on time, no explanations or apologies given. dirty everything from the front doors on. from your first steps off the bus you will experience the rampant crime and homelessness of the area so be prepared. i was robbed TWICE thru my many ventures. the best part about this part of your trip will be the bus station food and the occasional bird sneaking inside.
Never ever again.Worst customer service and unbelievably rude staff. They overbooked our 10:40pm bus to NYC and had half of the line move to another gate to board a second coach. As soon as the original bus left they told us to sit down because the second bus wasnt ready . They lied about the second bus and put us on the next scheduled bus to NYC that did not leave until after 3:00am. I asked a security guard what was going on and she laughed and said this was normal.Also, they gave us meal voucher to make up for overbooking that was supposed to be worth $7.50. I selected a Powerade and a dole fruit cup totalling ~$6. I get to the cashier and she tells me those items are not included in the voucher. Only french fries/hotdogs/hamburgers are included. Unbelievable. I will never ever ride Greyhound again and I highly discourage anyone else from doing so. Its not worth the money saved to be treated horribly and delayed 4+ hours.
There are some really excellent and helpful people who work for Greyhound. They are routinely hamstrung by management that allows buses to break down, shifts to go unfilled, and putting drivers on the road who are new, get lost repeatedly, and hit many curbs. The most shocking was going in the car only area and hitting all the curbs on the way in and out, after being lost almost to the next city and back plus wrong turns even with locals imploring him otherwise, and even after the bus station was visible!Greyhound management, improve your logistics and maintenance or an American icon will be swallowed by a bigger, more efficient fish or possibly perish.Its not ok. But it could be.
If there was lower rating then 1 star, I would give that. My bus on 12/30/18 was supposed to come at 2:30AM and right now its about 10AM. We have been waiting for over 7.5 hours with no information about when our bus will arrive. Tried calling customer service 5 times and each time ended in hang up with no response. The people at front desk did not give any response to when the bus will come or whereabouts after almost 8 hours of waiting!! These trips arent cheap and we cant even get someone to talk to about this issue. No requests for refund are taken. I would not recommend greyhound to anyone ever! Anyone who can find another company should use them. Greyhound Cleveland sucks!! Stay away, save your time and money.
This place needs a physical rehab. Roaches near the phone charging docks. Which speaks volume for the indoor restaurant. No nearby fast food joints. Horrible place for a layover alone. Police force presence for surrounding hustling. Sad that the city has that going on outside the establishment.
It is a buss station it is clean can be hard to find on the first visit. It is in the football stadium parking lot that is the best way to describe it. I have traveled by train and bus often enough to know it is one of the cleanest. There is no cafeteria so make sure you bring snacks in case of delays.
I do not understand how this place is meeting health code standards. You have birds flying everywhere indoors. They are on the seats, on the floor, in the lights. All by where food is being prepared. The bathrooms are disgusting. No one seems to be cleaning them. Today we had to travel through here twice for transfers. Nothing was cleaned in a 16 hour period. Anyone that has spent money on a ticket deserves better. Many children were traveling through here too. The speaker system is also so loud and distorted you can not hear where you need to bored. Advice: do whatever you can so you DONT need to use the bathrooms. Bring alot of hand sanitizer.
The inside area is small but open. So can stretch from them long bus rides. Outside is a issue at times. There is people that are always begging out there. I feel if someone truly needs help. But these people are always around there. Want and asking everyone. Overall its a decent place except dealing with the Loiterers.
Customer service very poor. Not given any update as far as being notified of any delays until it was actually time to board. Staff were actually more concerned with their personal conversations instead of tending to customers. Facility was extremely dirty including the restrooms and eating are. I would never recommend this location for anyone. Staffing had very poor customer service and seemed to not really care about not having a bus driver and didn’t give us an update as to when one will be in. NEVER AGAIN!
First time on greyhound and the best Ive seen since a kid. Please update all so all feel like I did pleasant and cleanness. Old is not always good. Dayton Greyhound yall rock my clerk was great as well. I made a honest mistake and she made my ride better, Do to my not knowing and riding for the first time.
Could be updated A LOT! Where are the cleaners? It felt a little like a homeless shelter not so much a Station where people are spending money...and traveling thru. Its kind of embarrassing for our beautiful city here to have such an unattractive place for travelers coming and going and passing thru.... WE NEED A TRAIN STATION in Columbus! 😉
The last three trips were fine the buses must be clean though very foul odors at time first two trips were awful cuz its seats felt like they were sinking to the floor and I know youre not responsible for peoples hygiene but smells can be very bad and it dont appear to be clean and the layovers a couple of ties wont especially one was 4 hours with no excuses as to why. When a customer spends their money it appears as though once Greyhound has seal the deal has gotten your money you made to feel like they dont care about you as a customer for putting you on buses that are sometimes filthy smelly too hot or too cold and the wait can sometimes be long and the airports are not always clean thats not the way to treat customers. It feels like youre having a very bad Uber experience just on a bus
Horrible customer service from Grey Hound. The station was very unclean in February 2017. The staff was unwilling to help despite their bus being late and delaying our connection. Refused to board a few of us on to the next bus going to Detroit despite their being open seats.Giving 2 stars only because they had food options (only meat products :( ) open late at night. Would have given 1 star otherwise.
The teller screwed up my ticket and they had to redo my ticket which ended up with me having to have layovers and three or four buses took me 24 hrs to get to my destination which if they hadnt I wouldve gotten there in 14 hrs. Also, the service wasnt that great. Now I had to tag my own bags, and carry my bags from the bus while I wait for the next bus. Greyhound personnel used to tag your bags and transfer your bags to the next bus whereas now they take the bags off the bus then give them to you. My charger kept falling out of the socket on the bus. Some of the restrooms needed cleaning real bad. I hope to never have to rely on Greyhound travel again. The one good thing about Greyhound though is when they say you will get to your destination at a certain time then you will get there at the time appointed. Some give them good points for that.
Its really big but they took out the arcade. Also any drink or snack from a machine, or if you get something from their store or restaurant- its ABSURDLY expensive! They are charging you far too much for below average products simply on convenience alone! Also it seems to be too cold year round, summer or winter.
The station itself is a very clean building well lit and easy to find where you are to leave from. However, the bus driver on my outgoing trip didnt seem very nice or helpful. Didnt even try to explain how to get my barcode from my eticket for my trip. The bus driver on my return trip was very helpful and patient with me and walked me right through the eticket process. I had a semi decent round trip.
Bias review... This is a million times better than most of them. Chicago is absolutely awful, there are college towns that are OK. This one has lots of space, places to eat. Its what Id consider a shady neighborhood, but within a fifteen minute walk there is opportunity.However like most of them there is someone who barely speaks proper English on a microphone held way to close who calls off the information. I wasnt there to catch a bus but was amazed at how little I could understand. I think of my children trying to navigate and they would totally miss their connection because of how hard it was to understand.Still like I said better than most.
Arrived from Columbus on my way to New York and was told all buses were cancelled due to the weather (Storm Nita). This I can understand. However, the customer service at this bus station is the worst I have ever experienced. The staff (security and greyhound) found the situation, a lot of us were in, hilarious while they sat behind their desks and repeatedly said Nothing I can do about the weather.. THERE WERE DOZENS OF THINGS YOU COULD HAVE DONE! Here are a few suggestions for the future:1. Dont laugh at people when they tell you they need to get home tonight.2. Be PROACTIVE, not reactive... this means providing people with blankets, food, etc. before they start becoming agitated and threatening.3. Dont eat burgers and fries in front of people who havent eaten anything in hours.4. Keep the station clean... birds in the station had crapped all over the only drinking fountains (they were eventually cleaned after children drank from them)5. Be courteous and polite at all times when dealing with customers, I witnessed so many employees make the situation worse by arguing.6. Dont group together and complain about people complaining where customers can obviously hear you! This creates an us against them mentality that only exacerbates the problem.7. Security should try communicating and not be too quick to threaten handcuffing people!The feeling I got from the greyhound staff in Cleveland was that if the buses are cancelled due to weather it wasnt their responsibility or problem and required little to no customer care... this was the totally wrong view to take and the supervisors seemed to encourage it by either doing nothing or disappearing into offices. I agree with a previous statement that a very bad, possibly dangerous, situation could occur here in the future.. It came very close on this occasion.Saying all of this, out of all the staff I encountered during my 20 hour visit there were 5% who actually seemed to care and were really helpful. To those people I say thank you. I am always sympathetic to customer service workers as I worked in hospitality for years while a student.. but something urgent needs to be done regarding the way customers are treated in Cleveland Bus Station.
I am sorry, I just dont like Greyhound. I have had 2 very bad experiences with this company. The last time we got stranded on the highway and had to wait two hours to be picked up by another bus. I was 5 hours late to meet my sister for her Chemo appointment. However the driver did his best. He was kind, still, I dont their service.
I asked them twice if I would have to pay for my bike being taken. They told me NO I DONT HAVE to pay. When I got there they said I have to pay $11???? For a bike box?? It was a complete surprise and burden of my time. My family and I chose not to ever deal with this service again for misleading me into their service. False advertising
The cashier/food preparer MICHELLE is very rude and has a really bad attitude. She banged her fist against the counter when calling next... she rolled her eyes and is not hospitable at all. Then to top it all off she’s extremely slow. I get it, they have u working here by yourself but you need to know how to treat your customers. I just came off of a 10 hour bus ride from NYC to here. If you don’t like your job, I would suggest you finding a new place of employment.
This place is probably cleaned once weekly. The bathrooms are so bad that some people prefer to ask a driver if they can go on one of the buses. The charging stations are few and one of them is just a small crevice in a wall with extention cords coming out of it. The staff inside are jaded which im sure if from their constant interactions with people who arent very friendly either. Leave your bag on the bus if you can to avoid even bringing it onto this place. The food is way over priced and sometimes there is a shift change as soon as a bus pulls in which leads to a lot of unhappy campers.
I took my aunt to this location to catch the bus and this the worst greyhound I have ever been at. There was a delay with her bus and when customers were asking what was going on (because there was no announcement) there was a heavy set lady in a white shirt with glasses who works behind the ticket counter who was just nasty and talked to the customers like they were dogs(especially the foreign customers). She definitely needs to go back to training or find a job elsewhere because her attitude towards customers is horrible and no one deserves to be talked to like that. #this place is definitely not customer focused nor customer oriented. Again the worse and as Im standing and writing this she is still being rude..smh..
If I could rate a 0 I would. It stinks no one at the customer service desk . Waited 20 minutes to get my ticket printed. The food is over priced and nasty. I didnt even bother to use the bathroom because it was disgusting and gross. Worst greyhound station ever. Looked like a toronado hit it.
Not that great! They could have a better way of letting people know the bus is ready to leave.Go ask every 5 min so you wont miss it. Charging stations dont work, internet dont work,not a lot food options TAKE YOUR FOOD!! No atm or western service close. Worst of experiences.!! Take it but know is at your risk.
Scary place to be at 1:30 in the morning. I only saw one security guard and that was after being there for almost 2 hours. Somehow someway they manage to keep the homeless out. Most memorable part of my visit was hearing a man snoring in a bathroom stall. Only in Cleveland... Lol!
The staff was nice and helpful, the security also was nice. They got an information module too.A cafeteria, game area, and charging area are availables here, also waiting area and enough boarding doors.The restrooms were clean and the station in general too.Many people waiting for their bus here.
So if youre looking to buy a bus ticket before 8 a.m. you were out of luck its so confusing the way they set up the purchase of tickets either you can use your debit card online if its not in your name they charge you a fee I think its $8 to have a friend buy you the ticket. When you show up to the station usually the ticket booth isnt open so youre going to miss your early ride. They offer an option where you can purchase the ticket at participating stores like 7-Eleven but you dont realize when you reserve the ticket that you have to actually go to one of these places and pick it up. They dont explain it that way it seems like you can just go to the station grab your tickets there and carry on. That is not the case they will not lock in those discounted prices you will pay double when you get your ticket out the window. Always get it online and if you can travel in the middle of the week.
I take the Greyhound often, always out of Cleveland as I am a resident of Cleveland. Many of the stations are horrible, just out-dated and unclean. When Greyhound get the new buses, its been an upgrade. More leg room, wifi, and outlets to charge your phone (if it is working).They need to bring back priority seating. Whats the point of having zones, yet they dont use them.The food is expensive and taste horrible. The staff are usually good for nothing, but the drivers are nice.Overall 3 stars. Yes, some riders are horrible whether they smell, loud, or filthy, I guess thats typical as it is the same on a plane. Greyhound bathrooms in general, from Port Authority NYC to Cleveland to L.A. are the most filthiest places on earth.
Not my favorite Greyhound station. I dislike having transfers happen here. They need better organization... They were the cause of adding 6 hrs to my trip once. Not many outlets nor comfortable seating. Outdated building is an understatement...Theyre also not the worst greyhound station either.
One of the worst travel experiences in my entire life. The facilities are quite dirty. They dont have proper signals, the staff is less than helpful and when you ask them the simplest of questions they snap at you. I was taking a bus from Cleveland to New York and they told me that my luggage might be taken down at Newark beacuse of a tag I needed. I asked if I could get one at the counter (beacuse no one told me I had to get one in the first place) and they told me there was no time so I got in the bus which left more than 30 minutes late, time enough to get the tag, and they still wouldnt let me get it.
This place is grundgy. The bathroom looks unsanitary and there are no signs that direct you to which line you should be in. Luckily there was a man dressed in a construction vest who i overheard giving instructions to someone else. He told me which line to stand in. The speaker system is not loud enough so any departure announcements could be unheard.
The lady at the desk in columbus was the best customer service i Have had in a very long time at this particular greyhound. She was so very helpful patient and kind. She was the only one in there at the desk for the overnight buses but she kept everything in order helped people find where they were suppose to board and more. I came in close to 4am and she waa jus the sweetest. I thank her for that.. She needs to teach some of the other greyhounds some true customer service. Now as far as the cleanliness they get a 2 seems as if they dont have a janitorial service over night and they really need one
We called the customer service of greyhound because we were staying four blocks from the cleveland bus transit station and when i called a gentleman told me that our bus would be leaving in a hour the gentleman told me that our bus was running on central time not eastern standard time which made it nine and not 10 when our bus was due so when I got to the bus station and they said that our bus is already left and refused to give us another bus out of Cleveland to Pittsburgh I will never travel with Greyhound again.
MIKE the manager is a lifesaver. Pure god send. I was going on a 2 hour bus driver that got delayed 24 hours. He somehow got us an uber without charge. For the full 2 hours kudos man. U cant miss him hes the caucasian gentleman about 40 years and hes the guy you see helping the diabled riders and such
Meh company to the bus from Chicago to New York. Seats are decent, I am Fluffy guy so is kind of my mama, we were able to fit just a out perfect. But when it came to sleep it was just uncomfortable. Maybe if your skinny it perfect for you, a lot of leg room, enough space to put your bags and other things, took a lot of breaks, was able to get out the bus to stretch. But it was a good trip just being able to sleep and staying seated was the hardest part.
Just pay attention to your items, the schedule and your tickets and all is fine. The most important thing about this station is to pay attention at all times. Great for transferring. Often used as a rest period on routes for refueling. It is a little small though, definitely could be bigger given the amount of traffic and people that go through that stop on a daily basis. If you have time to kill though, and your luggage is safely on the bus (i.e., rest break) take a walk downtown, just do not go too far as you could lose track of time.
I will never use Greyhound again. The employees at this station are appallingly rude. Its bad enough that my bus was 7 hours late, but to yell at & bully people who just wanted to know what was going on is ridiculous. Better communication and customer service training is needed here.
The thing I dont like. Is they dont have enough people to help you. They may have one person in the whole station.The owner dont care about good service. And I get around. The buses ,The way they look. This used to be a very good company. With the owner they have now . Its poor.
The Cleveland Greyhound Station is a MESS! Oh my god they had a trap set up to catch some large animal up on high. Birds flying and making nests in the station. Cute but not sanitary! The floor is NEVER CLEANED. Same for the tables. I know homeless shelters that are cleaner!
Not specific to this location - booked a ticket to Philadelphia thinking there was a $20 cancellation fee. However when plans changed it turns out the ticket is non-refundable in its entirety and there is nothing support could do to help me. I still would have booked with Greyhound when I would be able to re-book but now I am going to explore other options with more lenient and friendly policies.
Ive never seen so much disrespect from staff and drivers as Ive seen today in Cleveland. Some passengers on the bus from NY to Detroit were stranded in Cleveland for 7 hours and some for even longer and were, in my opinion, understandably upset. But when anyone went up to the information booth, the staff provided 0 information, telling 1 customer that because no one was acting like adults, they werent giving any information. Im sorry, I didnt realize the job youre being paid for doesnt apply when people are frustrated because YOU had a delay. My bus was on time getting to Cleveland and they gave that bus which was supposed to be going to Detroit to the people going to NY. OK, they had a delay and were waiting awhile. I can understand that. But the bus to Detroit was supposed to leave at 4:10 and they couldnt get another bus until 7:40. And then when that bus got there, instead of giving us the same courtesy given to those going to NY, instead of letting those that had been there waiting for hours and hours get on the bus, they let the passengers that JUST got to Cleveland go first, and only gave a few extra spots to the people who had been waiting for hours. So now we were delayed EVEN more because they let another group that was late have our bus, but didnt give us the same courtesy. And then, when the bus driver got there, he refused to answer questions and told us to go to the information desk. And when we told him that they wouldnt give us any information, he was like thats not my problem. He yelled at several customers, calling one an idiot, and refused to give us information. Then, finally, when we were going to be allowed to get on the bus, I was pissed because I accidentally showed the woman the wrong boarding pass on my phone and she initally refused me. But when I showed her the right one, she told me I could go, but the driver refused to let me on. And honestly, I lost it and snapped back at the driver and tried to get on the bus anyway, which to be fair, was the wrong thing to do. But I wasnt thinking right at the time because instead of being helpful in any way, shape, or form, the staff continously escalated the situation by snapping back at the customers (who by the way paid good money to the company to be on this trip and to be so utterly disrespected is beyond acceptable). So I had to wait for an ADDITIONAL bus which left AFTER I was supposed to already be home after my transfer in Detroit. I still have no idea when Im going to get home or if there will even be a bus to take me home from Detroit when I get there. Either way, there is nothing that Greyhound could do to get me to EVER use their services again, especially if it goes through Cleveland. Im just completely disgusted and annoyed by this trip and I never want to subject myself to such treatment again. I dont care what the weather was like on Friday. Its Sunday and Greyhound, as a company with millions of dollars, should be able to cope with delays and cancellations because of a storm and without all of the staff flying off the handle and refusing to let customers on the bus for being rude when all we received was the same in return.
One of my least favorite places in Cleveland. Ive had many poor experiences. It is usually understaffed and Greyhounds policies are still so out of date. The buses usually leave late and the staff can be rude. Its pretty dirty and doesnt seem to be cleaned often. I hope to have better experiences in the future.
Never had a problem although the place desperately needs remodeled it doesnt bother me. I use the bus often to visit relatives and I have no complaints.I wrote this a few weeks before I did run into a problem. I was at the bus station a day early and thought I had lost my phone. I was so worried and upset and the guy in customer service was rude and uncaring.I did find my phone and got a ride back but yea their customer service sucks!
This is the worst possible service there is in the transportation field. Their restroom are completely disgusting, people are angry and there is no organization whatsoever.Greyhound bus stopped at an immigration checkpoint and everybody, from every background possible just felt terrible and intimidated by those cops that ultimately took several non-us citizens out of the bus like criminals.Right upon stopping the driver says “non-US people, get off the bus and present their passports”. It felt like we are kind of forced to live and cooperate with oppression
The only thing this bus station has going for it is a Ms Pac Man/Galaga machine which has been here for at least a decade. Nothing much has changed in the roughly 15 years since Ive been passing through. The bathrooms are atrocious--no soap, no cleanliness, clogged urinals. The TV is blaring and the food options are spare. One of the evening employees, while charismatic and clear, was no good helping us figure out when we could expect to board. Most disturbing, every single bus in or out of here is running hours late. Avoid Greyhound and if you must take it, assume that customer service isnt going to be very helpful on the local level. No upgrades--besides the blaring TV--seem to have been undertaken.
I am very disappointed in the lack of service that I receive today from Greyhound. I was at the bus terminal my bus was scheduled to leave at 2:30 I wasnt feeling very well and went to the bathroom came out around 2:17 and my bus was gone already it left 15 minutes early and now theyre asking me to pay a transfer fee I dont have anymore money Im stuck in Cleveland and this is so f****** messed up because I give you guys business all throughout the year and now Im stuck and cant find a ride back to Columbus.on top of all that I call into customer service and the representative was very rude her name was Kim batch number 7822 she was very disrespectful and really took me out of character.
My trip was scheduled to leave at 7:50 am today and at 8:20 am they told us we didnt have a driver. Ive been sitting here since 7am and now our trip is delayed till noon! Worse experience Ive ever had with greyhound! I wouldnt recommend this one to anybody I know. Oh and the bathrooms were horrible too!😬
This station is absolutely filthy. The bathrooms are close to nonfunctional, unless youre into getting a communicable disease from the toilets. Constantly delayed for 3+ hours or more. Staff is extremely rude and uninformative. This station should either be re-staffed or permanently closed.
On September 22nd, Sunday night, we were returning from overseas trip with the last destination to Cleveland from New York by a Greyhound bus. The bus was supposed to depart New-York at 10:30 pm and arrive at Cleveland at 6 am the next morning. There were about 50 people standing in line ready to take an overnight trip by bus. There were children and elderly people among us. At 10:30 pm the bus arrived but the people were not invited to get in and were left behind the building doors. 10:45 pm - the bus is still there but there was no driver. 11:00 pm - we are still standing in line behind the doors with an empty bus on the other side. No one from the Greyhound services or from the bus station announced about our bus delay or cancellation. A bunch of people continued standing in line in the unknown about what is happening. Everyone was patiently waiting for the bus because there was nowhere else for us to go in the middle of a Sunday night. When I called the Greyhound 800 number to ask about our bus, they COULD NOT find the answer! Yet, the lady on the phone tried to lie to me saying the bus is delayed on a route while it was standing driverless behind the door! “Shockingly”, she could not reach neither the driver of the bus, neither her supervisor, or neither the bus station desk! As we learned much later, the bus driver delivered the bus to the New York station and LEFT without getting a replacement driver! He simply DUMPED the bus and the Greyhound company completely failed handling the issue! They left people stranded in the middle of a Sunday night just hanging there on a station without even notifying them about the situation or giving them a SOLUTION to a problem, like offering another bus! Of course, the next Greyhound bus was already sold out and filled with its own passengers that left at 11:30 pm while we were still there! The situation of unheard of! I have NEVER experienced this kind of level of HORRIFIC CUSTOMER SERVICE. Poor children were crying and the old people had no place to sit down but their suitcases. Someone was sitting on the floor playing a guitar trying to keep it fun and hopeful. But there was no hope and no bus. I decided to get out from a hopeless situation by taking an Uber to get to a car rental so we could drive to Cleveland through the night changing drivers. By than it was nearly a 36-hour day for me and my daughter and the last thing I “needed” is driving through the night while my brain is shutting down. While driving back home I was wondering about those poor people who continued standing in line past midnight not knowing what to do and where to go. But most of all, I was furious about Greyhound! Their NEGLIGENCE cost extra money to rent an Uber, to rent a car, to buy gas, to drive dangerously thought the night, and most of all, it cost an enormous amount of stress. They sure refunded me the tickets when I called and complained, but what about the extra expenses that I acquired because of THEM? I filed a BBB complaint but there was no justice. So, I seek justice about the situation that took place that night. For all the people that were there that night. Greyhound company should be punished accordingly for what they did to people, and I have a feeling this is not their first time. The BBB file for Greyhound was filled with complaints against them! If Greyhound continues operating their business with impunity for their unethical treatment of their customers, and, possibly, their employees, they are going to put many people in danger! Please do not use Greyhound bus services for your traveling needs! When Greyhound fails you - you fail HARD! Greyhound company needs new management or it should go away!
Total reviews rating 3.3
199 Reviews for Greyhound Bus Station 2023:
Review №1
2022-02-16Pleasant drivers during my cross country trip.Could use a little bit more leg room on the buses, but expected.Temperature on buses were comfortable. Wifi accessibility is a nice commodity as well as dual power out lets in each row.Overall a great experience.
Review №2
2022-03-30This is one of the nicer stations Ive been to. Very well lit with lots of seating to social distance. Friendly and knowledgeable staff. Not to many items to chose from at their snack bar area. As usual the washrooms were disgusting. I wouldnt mind stopping at this station in the future.
Review №3
2022-06-08I don’t have words to describe. This is worse then a local bus. Their staff will treat you like you owe them money. Their stations are so dirty and out of order. Their drivers were late like everytime except when we were transferred to Barron Bus Line and they had way better service then Greyhound. I cannot describe how it can take 20 hours to reach from Chicago to Cleveland but, here I am a living proof. May God Save even my enemies from traveling on Greyhound.
Review №4
2022-03-07Definitely not a safe place. Disgusting, dirty bathrooms, wildlife flying inside the terminal. Staff is extremely difficult and they refuse to explain the procedure of traveling with their company. Needless to say that building needs to be condemned and retrain ALL THE STAFF including the bus drivers. Floors are not at all clean, eating areas are horrible. Tables had never had been cleaned, wifi was not working properly and shorting out. I was threatened by 3 black men and they assaulted me with no punishment from Greyhound. I dont recommend Greyhound for any sort of traveling. The busses are not sanitary as they claim and I slipped and fell getting off the bus because the driver refused to place the foot step outside of the bus door so that he could go to have a cigarette. Very rude and unpleasant. I dont recommend Greyhound for anyone ever!
Review №5
2021-07-18Very... utilitarian. The station has really gone down, quality-wise. The station was clean at least. The staff was friendly and offered us cold water as the day was very hot and humid. Even more disappointing was the fact that the restaurant was permanently closed.
Review №6
2022-05-28This place is very dangerous. I was looking around and a man got loud and hostile because he thought I was looking at him. He made me feel very unsafe and the station wouldnt refund me due to a safety issue.... even workers were saying how crazy this experience was. For safety of any woman please dont travel this station.
Review №7
2022-06-18Absolute worst service ever! I was traveling from New York to Michigan and the bus driver in Cleveland would not let me on the bus unless I sold him my Gucci bag (4am). I refused and the driver would not let me on the bus. I waited seven hours and was only given a bus ride to Toledo when I paid for my ending destination to be Mid-Michigan. Greyhound will not even give me a discount or any type of refund for their employees negligence. Not sure how a business can stay in business as they display these type of absolutely unprofessional actions. PLEASE save your money and do not use Greyhound they don’t care about you, your time, or anything else regarding their passengers. I never complain about things like this but this was like I was in the twilight zone I could not believe this could actually happen.
Review №8
2022-03-20I had come into the Cleveland Greyhound center and spoke with a dark skin black lady with curly hair almost touching her shoulders, she was on the rounder/chubby side and about 5’5. I must give a each person description, as no one had name tags during their shift. I came in and asked her if I was able to receive a print out of my ticket since I had rebooked it and never got a pdf of my new ticket. Through the conversation, she began getting snappy with me and I told her “there’s no reason to have an attitude, I’m just asking a question” and her responses then on continued to be snarky so I had stepped out of line to check my email for any pdf or receipt. Once I got back in line, another women helped me and she was very helpful. Throughout this conversation, the initial lady was making snarky comments under her breath with the security guard in the corner so I just ended up apologizing and she continued being rude and talking over me. I don’t expect her to accept my apology but it was very unprofessional to just talk over me and continue talking about a CUSTOMER to the security. The security guard kept instigating the conversation so after getting my ticket I walked away. The security guard was a light skin black male about 5’10 with a scruffy short haired bearer.
Review №9
2022-07-04Again Im checking into it Im going to see if I can find a way to sue Greyhound they rob me at the opportunity to say my last goodbyes and I tried to get there every which way I could and then not with Greyhounds help they didnt care although it was their fault they didnt care
Review №10
2022-02-07The staff is so courteous. They interact well with others providing great service. To see and hear how they work together during the snow and ice era is truly amazing. Drive Greyhound forever and you will be safe on the road. Love and peace to them all forever.