Wheelchair-accessible entrance
Yes
Greater Cleveland Regional Transit Authority in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Accessibility
Phone: +1 216-621-9500
Site: http://www.riderta.com/
Site: http://www.riderta.com/
Opening hours
- Monday:8AM–4:30PM
- Tuesday:8AM–4:30PM
- Wednesday:8AM–4:30PM
- Thursday:8AM–4:30PM
- Friday:8AM–4:30PM
- Saturday:Closed
- Sunday:Closed
Comments (151)
Bus fair keeps going up but they won’t even shovel us a path to get on the bus…..
We had to switch busses with no explanation
This place was easy to find.The staff were friendly and helpful. The atmosphere was profession.The building was clean including the restroom.
The bus driver missed my stop more than once! I had to wait for the next stop since the driver cared less! Next time, Ill yell at the driver!Better off buying a car!
Good public transportation. Drivers let to many people to ride free. Not like Vegas or Nevada. Dont pay off the bus you go out get arrested.
Been riding the Cleveland bus, sense I was a kid, when it was cts
Rude Terse Apathetic=================Working downtown is a perfect reason to use RTA. You dont have to deal with Parking, and you can catch up on some books or other personal entertainment.However having used RTA for years, Ive come to the conclusion that Ill be driving from now on. On several occasions the bus simply doesnt show up. Theres an app that will let you know when that happens, but they dont send a replacement bus, they just dont care about your schedule.On one occasion the window was stuck open in the middle of winter and it was very cold. The driver said almost exactly this to me You get a ride. We dont owe you a seat. We dont we you comfort. You can call the complaint line. That about sums up what RTA thinks about you.RTAs Rude Terse and Apathetic service is not the only reason NOT to take RTA though. The customers are just as bad. Many people have speaker phone conversations or listen to music loudly on terrible cell phone speakers. Many neglect personal hygiene filling the air with smells of body odor, urine, and worse. Customers leave garbage on the seats and floor, Ive seen used tampons, dirty diapers. Some of them even vape in the back of the bus. If you try to do or say anything, be prepared for aggression.I am done with this, and Ill be adding to the number of cars on the road because RTA is unreliable and plainly doesnt care.
I seen a bus on St Clair last night (1-21-19 @ 6pm) on multiply occasions with only 1 headlight and another one on Clifton with no lights on on the back of the bus (1-21-19 @6:30pm). With this weather and as dark as it is at that time and while snowing, not sure why the lights are not on in these vehicles. That is a DOT requirement that all the lights work and are on during proper times?
Cleveland has one of the best transit systems in spite of being poorly funded and having antiquated equipment. One of their failings though, are the drivers who think their only job is to drive the bus. There should be a push to teach their drivers customer service skills.
I know every transit system has its ups and downs and everybody may occasionally have a bad ride or experience, but I am still very grateful for RTA, as it gets me where I need to go and I seldom have any issues. I enjoy riding the bus and am thankful for those that drive!
Absolutely trash. Ever since they raised the bus fare, theyve gotten lazy. The buses are usually 10 to 20 minutes late now, if they even come. Bike passes are given out only once in a blue moon. Oh, and sometimes theyll just pass you up now!. Yeah, not worth the price hike. It sucks we cant have competition or a better group managing RTA.
Its great for transportation all around the city at a fair price. Usually a enjoyable ride. The drivers are usually professional and helpful with good attitude.
RTA is in charge of the escalator that takes guests into the Fieldhouse. On any given day the escalator is NOT running. Not only is this an inconvenience to employees more so for guests coming to the Fieldhouse. Often seems like they just dont want to turn it on. Shameful on RTAs part! People visit here from all over the country!
RTA has some of the most RUDE AND INCONSIDERATE drivers, attitudes and will argue with riders when the drivers were in the wrong. Calling doesnt make any difference because the workers are negligent. Its really annoying when you dont drive and you have to unfortunately rely on a mediocre public transportation system.
They cut bus routes and buses come less often, the downtown buses are always late and sometimes if theyre too late they just dont show up. The price increase is awful I have to pay almost $100 for a monthly, I could pay less than that in gas money. They use to be better wish the buses came more often. Not looking forward to winter because buses are usually late in the winter.
All the employees at RTA I was very respectful and helpful. They are Pleasant people to be around. I thoroughly enjoy myself every time I walk into this building. Good job RTA
Its not RTA coincidentally, efficiently displaces you anywhere within walkable distances fairly. Costing appropriately and discounts to savvy regular travelers.Worry less, park none, many choices and experienced staffs.Several hubs throughout city and all directions of suburb.Easy enough, probably faster should ya ask.
Not on time at all would have missed my flight if I depended on these folks!
Very annoyed! On Broadway ave the bus 75 at 6:38am that I was waiting for, STOPPED at a bus stop before me to drop someone off and I kept waving my hands for them to see me and the bus driver LOOKED right at me and kept going! Its too freaking cold for all of this and I went into work late for a bus driver not paying attention or going to fast! I will be calling first thing on Monday about this driver.
There are a very few drivers that are nice. For the most part a lot of the drivers acts as if they hate their jobs are often rude and very mean. There are those drivers that go out of their way for customers, those are few and far between.
With 2 large events going on in downtown they decided to stop serving an entire line of the rapid. With tower city station full of angry people they just say we dont know when a train will be in SERVICE. never trust the RTA they will leave you stranded because doing their jobs is too much of an inconvenience.
Have taken RTA for about 5 years now for work/school. Most drivers on time and friendly. Of course you have days when late or rude drivers. But overall, excellent. Disappointed in new changes, but change is inevitable.
Lost my job today due the this bus / rail lineI recommend new bus driver some that will stop and wait for consumers to board the number 14 driver drives past me daily to the point Ive been tarty the last few days which resulted in the Lost of my employment as of today please invite in new drivers till then Ill be taking a Uber to my timely appointments I expected more from RTA truly Ive called the last few days with complaints no improvment some of us rely upon you guys
Its always late. Most drivers have a nasty attitude. If you have any questions they answer really nasty. Scheduels are all wrong. Time to get a car. Late to work atleast once a week. Because if the wrong hrs weitten and the drivers are either late or too early
Needed to renew my disabled fare ID. Got there when they first opened and was taken care of quickly and courteously.
Free trolley downtown which is fantastic. Train gets you to art museum, little italy. Having more places to buy tickets is a deficiency.
Surprisingly quick. If you intend to process your paratransit or disabled fare ID form, come early. Less packed, less of that dour customer service GCRTA if known for.
IT WAS A PLEASURE RIDING WITH RTA
It provides regional public transit for greater Cleveland area that allows ALL people in the area the possibility of getting around without issues of traffic and parking.During pre and post sport or concert events many enjoy comraderie with other riders they never met before.
Make sure youve got at least an hour to kill for your departure and arrival time because RTA doesnt run on a schedule. They just show up whenever they feel like it.At least its disproportionally expensive for how shitty their service is.
When the train is down like it is today (12/6/16), there are no signs, no assistance and no guidance from anyone from GCRTA redirecting customers, but when theyre trying to sell Indians, Cavs or Browns game day train passes, plenty of employees just standing around on social media devices..👎👎..customer service is at the very bottom of the ranks..
Theyre okay Rita is okay but they just need to come down on the fair a little bit you know especially the door to door for us wheelchair people because were on a tight budget you know they need to come down on us a little bit especially the wheelchair people yeah they need to come down on us a little bit cuz its hard for us disabled people you know its hard for us they dont they dont understand that its hard for us disabled people to get around especially in the winter time they dont understand thats hard for us to get around they didnt got to sit down 24/7 they aint got to walk around on crutches they aint got to wear braces and you know and stuff like that you know so let them see what it feels like sitting down in a chair 24/7 and see what it feels like trying to get around in the winter time and all that trying to get from place to place and all shoes and see how it feels like then theyll see what were talking about how to get from place to place and then theyll see why they buy we always saying thats not fair why they that they need to go up on the bus fare and all that they need to go down on the bus fare not up so thats why I gave them the stars that I gave them but otherwise theyre okay and theyre always late on they never on time so I dont know why they need to change the bus schedule because theyre never on time when they say they are theyre not so stop changing the bus schedule time cuz theyre never on time when they say they are.
It is a great place for business! I went there to straighten out a problem that I encountered with them and they took care of it. They were very professional and accommodating about it as well.
For getting downtown and University Circle the RTA system is great. The new ticketing system allows for faster boarding of trains and Euclid Ave buses. The suburbs get worse service, but that is be expected.
Always poor service. The healthline operator saw me about to board and shut the doors right in my face even though a lady not even 2 feet in front of me was able to board.Seriously if you can, avoid the RTA.
Main office of the RTA. Picture IDs for certain types of (ADA) transportation are taken here, as well as bus passes are sold there, I think?
It is not as efficient of transportation as other cities, but I havent experienced anything negative when Ive used it.
90% of the time RTA is right on time and never have no problem with being late where Im going every once in awhile I do but its because I didnt go to RTA is web page and see what was going on
I went down to the Greater Cleveland Regional Transit System on West 6th Street I talked to one of the Transit Police he was very helpful and he gave me information and that I could use
Well im handicap dont like to claim it
Some wheelchair ramp and elevator dont work
Obtaining A New Buspass again .3 Times in Two Weeks Photo Identification Card
RTA EXCELLENT THANKS TO THE DRIVER FOR COMING TO WORK DAILY AND ON TIME THANKS
Try the rta app. Love using my phone than having a ticket print out
Starting Oct 4 All day pass 5.00 Instead of 5.50
Very good 👍
You just haft to wait for a long time when your only down there for 15 mins getting a iD
They are giving me the best service😀
Buesed are nasty ..... Full of germs... U can catch bed bugs and roaches kid u not
I walked right in and got what I needed.
Only times visiting this building is to renew my Paratransit ID pass.
Got new pass I.D. very fast thank you R.T. A.
Its a place I buy my monthly pass use the public transportation by RTA.
Just rude not experience drivers
Great way to get around the city even park and ride
Convienent way to get around down town during big events such as Indians, Cavs or Browns.
Love this place so clean n secure
This Regional Transit Authority juices the poor out of their little pennies and caters to no one but themselves
People are helpful but you have to ask, they do not just offer assistance.
The service is sufficient for what the gcrta does for its citizens.
Good to get wear I need to be on time.
There is no one to get a hold of on Sunday to find out why you bus is a no show.
Great way to get around town
Im here everyday. Its getting better...
Okay bus service, very unfair with the handicap and seniors ☹️☹️☹️
Great staff very helpful
Love riding healthine always on time
Only there to get my new Paratransit ID.
Its a transit station could use some updating but that goes for the whole of Cleveland transit system.
God bless you
Very prompt and efficient. Very curtious staff.
Great company and great reliable transportation.
Didnt go but hopely by this month or next month
Broken trains, broken buses, unsafe, and all around miserable way to commute.
Idk tf I wasnt there stuiped
Very reliable and responsible people with friendly attitudes.
Its clean. But Im still waiting so blah
Some of the drivers have stank attitudes
I had as pleasant visit
Courteous service pleasant employees
Went down town watch people ice skate on the square.
RTA is absolutely, positively the BEST
Exceptional customer service and friendly.
First day at my new job, whats not to love?!
Fast pleasant but slow
Why cant you sell bus pass
Great plce for business .
They charge all this money for subpar service...
Very nice good service.
Nice place...nice workers to
The people were helpful
Expensive, but got me to my destination.
Good customer service
No public restrooms
They were friendly and helpful
Very nice officers
It gets u where you need to be
Alway. On. Time
Plan on being late wherever you are going.
Completely off schedule, has it changed for 2016??
Perfect...frm Wer I was!!
Bunch of nice people
Easy to navigate inside
👍🏾👍🏾👍🏾💙💙💙
You can get to the airport.
It was a nice place
Very good service
My only means of transport
Great customer service
Bad changes
Get around the Town with RTA
Most of time they are on time
Gets me where I need to go!!!
Requesting A Provide A Ride 😎😎😎😎
Very helpful
Pretty good.
Great connection
Good service
Ok
Quick bus pass
Horrible public transportation
Cool
Awesome
Service was fast!
Ok
Good
Good
Spent 4 days in Cleveland
Great service
Typical public transportation
Very helpful
Nice
Great
Great Day!!!!
Luv this place.
Good place
Awesome
Just living
Friendly staff
Nothing to say
Good place
Total reviews rating 3.9
151 Reviews for Greater Cleveland Regional Transit Authority 2023:
Review №1
2022-03-22People think when they get on the bus they are safe they are not the driver does not have the authority to enforce anything if he does get involved he will be reprimanded when he gets back to the district RTA thinks that it can do things putting shiny trinkets on buses or do whatever the fact is safety is the number one concern you dont realize you take your life into your own hands every time you get on a bus
Review №2
2022-03-12March 11th, roughly 3:30, Wooster and Hilliard, your driver went straight from a turn only lane, very fast, nearly running into my car. When I beeped from fear of an accident, he/she honked back in anger. The driver then turned south on Story Rd. honking the horn lengthy as I drove past. The mistake or disregard for traffic signals is one thing, the attitude is another.
Review №3
2022-03-24I was able to get my disability bus pass customer service was great I was in and out very thankful for the RTA bus system
Review №4
2021-11-08I ride the Strongsville park and ride daily to work. In October of 2021, the bus broke down on the freeway. We had to wait until the next bus came to pick us all up, in the dark morning, on the dark freeway.The incident made me, and Im assuming everyone else, 45 minutes late for work, therefore, losing 45 minutes of wages.After a couple of weeks I finally got a call back from RTA customer service offering me a two ride pass. A two ride pass??!! Thats what, a total of $5.00? I lost 45 minutes of wages! What a slap in the face after all the money I spend on monthly passes year after year.
Review №5
2022-01-28The RTA cost too much but in this cold weather it be all I got. Wifi works superb though
Review №6
2022-03-30Make sure You have written down what service You need, then be prepared to write down the information they give You.
Review №7
2022-06-12Hard working people. Reliable. Affordable.
Review №8
2021-10-14Paratransit service is on schedule for appointments. Drivers are friendly and courteous. Main office visits are easy to access. No waiting lines.
Review №9
2022-03-05The bus driver was rude on the last time I rode on it. This was the healthline
Review №10
2021-10-03Went to renew my Paratransit pass. An Awesome, Nice lady, names Ms. Murray helped me. Really nice building & RTA employees are nice & helpful!! RTA, you ROCK!!! 💙🐭❤️