In-store shopping
Yes
Goodwill Retail Store, Outlet & Donation Center in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Delivery
No
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 614-729-4770
Site: http://goodwillcolumbus.org/outlet
Site: http://goodwillcolumbus.org/outlet
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–6PM
Comments (112)
The guy with braids who works at the store half is extremely rude and unhelpful and shouldn’t be yelling at customers. The outlet side has much nicer staff but there is currently a shopping cart shortage and no one seems to care. Really annoying when your main source of income is reselling and you can’t even get a cart to do it comfortably. Lots of people doubling up on carts too which isn’t allowed but the workers have favorites and don’t seem to care much.
The retail store is nice but small. You still can find nice things. The outlet has a lot and the people are nice. Employees and customers. Some things you find are nasty or broken and I may next time get some gloves with me myself because of that but you can find really nice deals.
My only complaint is that ppl will load cart completely to the top of shoes, clothes, etc and take it to rear corner of store. They leave these carts there for HOURS. They pull out a bucket or folding chair, a coffee, etc. while they wait on new items to be brought out. This ties up the majority of carts.
Its a bit all scattered. Pickerington, pataskala and whitehall are better.
Sadly, not a lot of books (3 bins instead of 6) but told volume ebbs and flows seasonally. Shortage of carts but that sometimes comes from people taking more than one. Staff friendly, though.
Apparently there are two stores. I went to the retail one but judging from the reviews theres a bulk outlet store too. The retail store was smaller than i expected. They should really find a better way to differentiate between the two stores.
There was a lady by the name of Tiffany who answered my questions about mattresses and box springs she was very nice polite and caring. She was able to tell me pricing and tell me where they were located in the store. Tiffany you did a great job such great customer service
Seriously the most disgusting Goodwill I’ve been in! Bring gloves, hand sanitizer, a can of Raid..... or better yet, just go to a different one!
I am an expert bargain shopper in found very few items that were very good economy. Everything is priced by the pound. Books are $0.59 a pound clothing is a dollar 49 a pound and miscellaneous items are a dollar 59 a pound.I found some thin music instruction books that were very good economy. I bought some brand new with tag shorts for the children but were in bargain compared to the retail price. I bought a brand new DVD for $0.35.There are much better deals in the world of thrift then this place. However, it is worth experiencing at least once. Some of the regular shoppers are used gloves to sort through the bins. There is no rhyme or reason or true organization to anything there. the books are separated from the shoes and the shoes separated from the clothes. So you basically put your cart around on going on a digging expedition.
This location is one of my fav Goodwills.
The new manager is extremely rude. Constantly yelling at customers and always has an attitude when you ask her a simple question. Awful attitude towards customers and treats them horribly. I’ve never been so belittled and talked down to by a manager at ANY store that I’ve ever visited.
This use to be a great place to find items and make a day of it.The regular thrift stores are overpriced and items that don’t sell from their main stores and other thrifts end up here. You literally can go to regular stores and get items off their clearance racks that are new for what others are asking used.Now they are now pulling everything to sell for their own auctions and clothing boxes on line and what is rolled out should just be sent to the dump.They aren’t leaving anything to even give you hope if you keep coming back you may find something the next time.
Main manager there has been caught lying about customers multiple times. She is very childish and likes to gossip. The assistant manager Jeff is very rude and does not need to work any kind of retail position . also they are supposed to move things every 15 minutes they do not cashiers and floor managers like to take up to 45 minutes. Very slow .
Always fun to shop there. You never know what youre going to find. The regulars that come in and shop are always fun and nice to talk to. The staff is amazing .I just love them all especially Ashley. Shes the absolute sweetest!!!!
Nice outlet center. Cleaner than most that I have been in, also smaller than pyhers I have been in with this center being mostly clothing (4 rows) Books (2 rows) Bags (2 rows) and misc (2 rows). Not a huge selection. Zero furniture here, just a few chairs and things but no real furniture selection. The way things are weighed here make the prices about 10 to 25 percent than the outlet on Woodman in Dayton to shop accordingly. They like to throw everything on the scale at 1.59 a pound. Adds up quick.
I purchased a Gucci watch from this location via their auction site. Upon receiving the watch, I immediately knew the watch was counterfeit. (I have considerable experience dealing with higher end fashion goods).Anyway, the watch was lightweight, and lacking the proper markings. I tried to communicate this directly with the representatives at this location, but kept being told that the watch had absolutely been authenticated (in other words, they were unwilling to take the watch back). Im now resolving this through Paypal. Typically, Goodwill stores are very diligent with their listings of fashion brands. They will not sell counterfeit items. Furthermore the representatives are typically quick to please when Ive expressed a problem, such as unmentioned damage to an item Ive purchased. Not the case with the Columbus location. The Columbus store needs to overhaul their management.
Best thing about this Goodwill store is the big lamp shades they have on their lights for the store... that arent even for sale. Lots of couldnt sell at a yard sale for 3 yrs in a row kind of junk.
OK you have to be a die hard bargain shopper to love this place as you literally have to dig through ginormous troughs of of stuff. But I always end up finding stuff that is useful and Ive seen brand new items with the tags still on them, leather jackets, etc. Do not go their expecting to find designer purses or anything but if you really enjoy bargain hunting its pretty fun. The other thing to watch is that stuff that is heavy may not be a bargain since you purchase by weight. If you want stuff like laptop bags and zippered carrying cases this place is a GOLDMINE. If you like finding odd bits and pieces to make things with its also a blast. Huge variety of people too and they have a bathroom and pop machine which is a nice extra. Id rather do this than go bar hopping LOL.
Great place to go if youre into thrifting. They have something for everyone. The only downside is that you have to dig through a bin to find some great clothes. Also, Some of the people are rude as hell! If you have a bad back, You will want to pass. I forgot to mention, You most definitely need to bring a pair of gloves.
Staff was nice😁But it was weird going through bins full of everything & anything!I personally need organization; you have to dig through a mess!I did like for 11 items; I only pd $10🤔 its $1.59 a lb. ( not bad)
Clean and fairly spacious. More organized than most Ive been to but its still a good will so plan on digging...
If you are the kind of person who likes to filter through giant eagle bins of trash, Then this is the place for you. Make sure you bring some gloves because everything is sticky. Probably could pick up a few hundred diseases if you gave yourself a good go at it.
Went there to donate 8 bags of clothes, the person manning the counter was very rude. He even said he didn’t work there yet he had on the goodwill T-shirt and everything. He was the only one at the counter then asked if I wanted a receipt. I prefer when they had the truck next to speedway.
Clean and spacious environment. The biggest problem comparef to other outlets are the prices. $1.59 per pound. I got one bag of clothes which cost me $30. At other outlets i could have got 6 bags of clothes for $30. Hopefully the prices will change. So i can ship here and not have to travel to Dayton, Cincinnati...
If I could not give an start I would this is the most ratchet store, the manager is so rude and racist, I saw this manager that probably does not even have a high school diploma, mistreat a Spanish speaker costumer. Goodwill you make money with our donations, the last thing you should do is treat your costumer with respect. I will never donate a thing here, thanks God Salvation Army exists. Please never go to this store, PLEASE!!!!!!
I saw 2 BED BUGS on items in there and FLEAS!! Be careful. I advise that you wear gloves. You can find some nice things in there but bins are stuffed and you have to dig.
The bins are dirty and full of junk. The prices are high and you could do the same at regular Goodwill stores, especially on books. People practically trample you to get to new bins as they are brought out and everyone is hurriedly going through purses, bags, and pockets trying to find money. Low class.
Some good deals. Its nice to know that youre buying into a worthy causeA LITTLE GOODWILL GOES A LONG WAY
People were very polite esp the stock guys.. found some things i didnt know were still out there. Saved a lot of money.
Great place to find anything and everything. You just have to get there early
Dont waste your time going here...where the dishes and appliances are...its a MESS...the clothes, what they have out is clean and organized but, they look like they are from the 70s...some even older.
Bins full of clothes,shoes,books. Put items in your cart and pay by the pound. Furniture is very inexpensive. Plan on being here at least an hour .
Great service
The outlet is so cheap, and you can find some really good stuff too. You cant try things on, but given that its so cheap thats really not even a drawback.
Most of the items look gruff and well used. I have been in better thrift stores.
Love it . better than other goodwill stores , but one problem that youll spend more time digging and sorting . always new items every other 15 min are brought.
Too much drama . Workers shop out the back and move so slow no other outlet moves this slow . Lazy bones
Terrible place , do not go ! Everything in bins and workers/customers use gloves to go thru clothes and junk. Don’t waste your time avoid at all cost
Big bins filled clothes and goods. Sold by the pound. Weird but enjoyable. Need lots of time to sort thru stuff.
Its always an adventure! You get to meet new people and find treasures. What more could you ask for?
Lots of stuff, but compared to other Goodwill/resell stores in the area such as the Canal Winchester GW, the quality of the items is low and the prices are high.
Very good deal stuff . Some dave money. But sometimes bad stuff. Still most likely good
Very organized and clean. Friendly staff. Will visit again!
Horrible. If I could give zero stars ,I would. Junk clothes thrown in bins, disorganized , damaged speakers , housewares thrown in bins . VERY limited merchandise. Terrible!!!!!
Its an experience, big dump tables cheap prices good place to find books and only 59 cents a pound
Great place. Could use more organizing, but decent enough.
Store is open until 9:00pm, but, donation center is only open until 6:00pm.
A different way of shopping. You are charged by the pound for your items.Tables are filled with an array of merchandise from which to choose.
Guy who was running place yelled at people over capacity people dont know how many people are already in building
You pay by the pound and save a ton of money for the best name brand clothes.
Always like shopping at the Goodwill stores. Always finding something nice.
The best kept secret in Columbus shopping. Visit the Goodwill Outlet and become a believer yourself.
Pick up of online order... Went great, called from the car. Waited and they bring it to the car!
VERY BAD CUSTOMER SERVICE ... MANAGER AND ALL THE STAFF ITS SO RACIST AND SO RUDE WITH THE CUSTOMER .. CORPORATE OFFICE DONT CARE ABOUT THE CLIENTS .. THEY DONT BELIEVE IN WHAT THE CUSTOMERS SAYS.
Really liked the store it has a bunch of stuff for cheap
This is great if you like digging for treasure. Love the weight prices!
You have to have patience and truky a warm smile wonderful things for less money will come your way .
What is not to love about Goodwill. The hunt is so much fun.
Prices were great. You get dirty digging through items though.
Got a load of stuff for only $10. Cheap and a great way to thrift!
Great place for great finds especially books.Just have to be willing to dig.
With a little digging you can find some outstanding deals!
It was nasty inside and had no idea what was going on.
Great place to get slightly used items at a steal of a price
Great bargains
My eyes swolled up
The cashier obviously didnt want to be at work. She was very rude and nasty! I wont be back!
Filthy, but sweet staff!
This place is crazy! You pay by the weight of your cart, not the price on items.
Bought a pair of boots. Got home and found a small rubber penis in the left one.
Daytons outlet bigger better. Will not return.
Junk
Place was an absolute dump, nobody wants to dig through all those clothes
Is okay. Take gloves with you cause is a lil bit dirty.
I bought new DVD movies
Staff is friendly. Hit or miss for good finds.
Like the new Goodwill store next to the outlet and donation drop off
Everyone was hostile and the workers didnt help at all
Found everything I needed & did not need. 😅
Its was great 👍
Be prepared to dig through tons of unsorted clothes
Wear gloves, go through the bins, and you might find a treasure
If youre looking for something random, go here first.
Tight isles, decent prices
Very friendly staff.
Fun to dig around in the bins
Items priced to high
Always wanna come back
Clean,well categorized
Nice
Prices are way to high
Terrible.
Good shape
Ok goodwill
I wasnt impressed.
Workers are RUDE!!
Friendly environment
Gross
Good morning ... I think you should wear suitable clothes, not all those old and dirty clothes ... Before it was pure quality clothes .. All the best have been destined for the stores No to the Autlet.
Very nice 😍
Excellent
Okay
Total reviews rating 3.5
112 Reviews for Goodwill Retail Store, Outlet & Donation Center 2023:
Review №1
2022-03-03Was treated horribly by assistant manager named Charles. Had a very simple concern about a light jacket I went to purchase out of a $4.69 section as pictured. There were about a dozen of them all grouped into the long sleeve section as you can see, in sizes medium and XL. At the cashier I was told it would be $6.99. I bought it anyway, as the price isnt bad for something I liked. When my wife went to ask about the price discrepancy afterwards, a man who said he was an assistant manager named Charles constantly interrupted her, spoke condescendingly to her by telling her to use common sense. Then ignored her completely as if she didnt matter as a person, to speak to me, only to tell me some nonsense about the signs, which if he were listening to our concern, was the problem to begin with. A simple sorry for the inconvenience, putting up a sign with an accurate price or a small discount would have all been appropriate solutions to the issue raised. But instead we got disrespected . Charles shouldnt be working in any customer service position.
Review №2
2022-07-04This review is only for the retail side of the store, I did not go into the outlet as I ran out of time. The prices are fair and I happened to come in on a Sunday which was $.99 day for two color tags. The clothing items are very basic, kohls, Target, etc. There was a LOT of home items on the day that I was in and they were well organized. I only saw one employee while there and she was pleasant enough while ringing me up. I took one star off because the place definitely doesn’t feel clean or well lit. Could use a good wipe down all around and maybe a scrubbing of the floors.Will definitely have to stop by the outlet when I have more time.
Review №3
2022-03-20Ive been here three times...One night in November 2021, the staff was really nice and the experience was functional. However, one night in February, the staff was extremely inconsiderate. I was just looking through a bin when a staff member shoved me out of the way and pushed the bin away. They said they always start putting things away early, but they didnt in November at least. At least today, the staff was generally acceptable and they did their job well.To make the store four stars, they could make it so employees know how to be more considerate. To make the store five stars, they could clean more and make a renovation to add fitting rooms and more rows to shop from.
Review №4
2022-02-26Yes they did have a few good things that you can get a great deal on but heres the thing. They have one side that is the retail side set up like the store which is decent and somewhat clean but the other side where you pay for stuff by the pound is the most heinous thing Ive ever seen. You might go there looking to pick up a great deal you might leave with having picked up a disease. The bathroom had no soap and was disgusting and the actual place where you look through old junk was super dirty they had no hand sanitizer throughout the whole place. If you go here stick to the retail side.
Review №5
2022-04-12Uploaded a picture of where the 18 wheeler shipment/delivery doors are because I didn’t see any signs to take you there. As soon as you enter turn right and follow the path to the north-west side of the building. That is shipping
Review №6
2019-08-31This location is particularly strange compared to the other places. The building appears huge on the outside which was exciting. Upon entering Ive noticed no racks. Just a bunch of bins filled with items which everyone rummages through. The quality of the items werent great. It was also a surprise that all items are sold by weight. What a strange concept.
Review №7
2022-04-26Went to the retail store and the outlet. The retail store is ok. The outlet portion i might have been a little late and was picked through. I want to try again. Recommended
Review №8
2022-03-07SECURITY CAMERAS LOOK DIRECTLY INTO FITTING ROOM. Employees say they’re non functional but I don’t believe it. Not safe to try on clothes here until they take them down.
Review №9
2021-10-21First time going here and I will definitely be back. I found some really great items for practically nothing. Its not like other thrift stores where you search the racks and pay for it at the register. This place you go in grab a cart and you search through bins until you find however many items you like and then when youre ready to pay you take it up to the register and instead of paying per item they weigh all of your items together on a scale and you pay per pound. I was a little taken aback when I first walked in the door but once I started looking through the bins it changed my mind about the place. The only complaint I have is the noise. It is so loud in that place from the employees in the back of the store that its a little nerve-racking but considering the items I went home with that day I think I can overlook that. I 100% recommend this place.
Review №10
2022-01-09I think it sucked but Im not the kind of person that likes to dig through and find clothes I have friends that love this place but it wasnt for me