In-store shopping
Yes
Goodwill Industries of Greater Cleveland & East Central Ohio in North Olmsted
Categories
Location on the map
North Olmsted, Cuyahoga County, Ohio, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 440-777-4422
Site: https://www.goodwillgoodskills.org/
Site: https://www.goodwillgoodskills.org/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:11AM–7PM
Goodwill Industries of Greater Cleveland & East Central Ohio in other cities:
Comments (167)
Well equipped ,computers laptops,nice clothes.jist not enough carts to go around.
My favorite Goodwill. Nice and friendly staff, good prices, always putting new things out!
They seem to have a nick for putting quality items on the floor. This is the best quality thrift store ever. When you walk in it doesnt even have the oder of a thrift store. Very well organized. I REALLY WISH THAT THEY WOULD BRING BACK$1.00 SUNDAYS AGAIN!!! CANT WAIT FOR IT...
Laurie is the sweetest! She was very friendly and wanted to help me as much as she could. But on another note, I knocked off 2 stars because of pricing, and the regulars that shop here are very out of line. They wanted $30 for a used Betsey Johnson purse that was very small. Some customers are creeps that have followed me to my car/ said inappropriate things to me personally and made me very uncomfortable, and some are obnoxious and scary when they yell, scream, or get angry for no reason. My advice, shop at hours no one is there, like Wednesday afternoon, Thursday morning, etc.
I appreciate a hello I wish I knew the Italian lady name Sat. 12-5-20 I was going to include a nice pair of boots for my daughter to complete my purchase. Except there was one thing the cashier didnt want to ring the boot up. I wish he had just said that. I informed the female cashier please inform your manager to consider keeping the boots of 20 or more together behind your counter so that whomever is at the checkout first full purchase can ve honored. Just like the other good wills. The staff was looking for the other boot. It was a bad look. Customer service is number 1 a smile and courtesy is business first. I guess business is so great there it doesnt matter anymore. I have heard first come first serve. Should that include first ready to complete transaction. I spent far less than what Ive been spending over the last 5 months Sat.
The one of the best thrift stores in Cleveland! I always find great stuff here. Last week I found brand new ski pants in my size! Not a lot of kids clothes or homegoods, but lots of men/women clothing finds.
I shop the store frequently. Always find something good. The items are getting a little pricier. Many cannot afford. Crow one of your cashiers is excellent. I shopped the first day he was there. Pleasant, knowledgeable, goes out of his way to make the customer feel like they are valued! What an asset to your company. Will shop more frequently just for the conversation with this excellent employee .
Clothing selection is great for women and children. Although, there is a lot of outdated items, but I find that awesome. I typically go for old items that have value to them. But some things are way over priced. They had outdated DVD players for 89.99 and legos in a bag for $20 or more, which isnt worth it without the book. I will go back, but some items are not worth the price they are asking for. This place is very well organized and you can shop by color.
Ive been to a few thrift stores and usually find an item or two but to my surprise I found a bunch of shirts and some other things. This one is really nicely laid out and I would recommend it to anyone looking.Info on the place that might be helpful for you: they have clothes like all the others. Small section of furniture stuff, 2 isles of random nic-nacs, a corner of computers setup to test, shoes, electronics etc.
QUESTION. How is this goodwill? You cannot try anything on which is understandable, and you cant get your money back. Ever. How is that goodwill?Nothing will fit as it did when it was new.Increase prices and only give store credit does not sound like goodwill or a place consumers should flock to. We all have to make adjustments due to the times that are changing but rest assured consumers will start to see what youre doing. Im sorry to leave this...
I went here because I need a bike to get to work because I cant afford a new one they had one I like but it is way over priced at 175 used and needs new brakes and lines when the bike new is 129 I thought goodwill was for the less fortunate nice store but some items over priced for charity
Goodwill use to be the place to go for used items and now that theyve slapped a coat of paint and cleaned the place alittle they have raised their prices. I would rather pay the 2 extra dollars for the same thing new. Not to mention the issues with the new staff members theyve recently hired.
I try calling 10+ times over the span of an hour and i get no answer. waste of time
I used to frequent this store all the time for there good deals. Went in on 1/6/2020 and found a surround sound set for 75$, more than they are selling on ebay or new, crazy expensive...This place has gotten way to expensive and greedy for what they are selling. there used to be some good deals here, but seems like store management has gotten really greedy and would rather items sit there for weeks than sell at an honest/decent price.I prefer other ones (Medina for example) they have way better deals and priced more accordingly.
Extremely overpriced. This place sells stuff close to retail price on a lot of items
Very good selection/prices compared to similar second hand stores. Everything was well organized. And while I didnt catch their name, the cashier with fantastic hair and piercings might be my new favorite person in the world.
North Olmsted has a special Electronic section . Name brand its full CPU monitors sound bars laptops and some Echo devices Amazon basics Sonos and head phones ear bubs and some gaming devices. Staff members and excellent and educational.
Great 5$ Furniture I snagged! I reconstructed it to a turntable stand! Looks like a 200$ piece now! Love the prices in this thrift store in general. Very fair.
A little pricier than some of the other used clothing stores, but its well maintained and organized so I can usually find what Im looking for -- and sometimes I find something I truly treasure! Ive noticed their prices have really gone up in the past two years, so now I pass on clothing or items I might have purchased in the past. Which is to say, I buy less here now. Staff is friendly and helpful.
Best good Goodwill hands down.... you are bound to find what you are looking for and things that you werent looking for as well. The staff is helpful and you cant beat the prices. I got 2 Blazers a top three skirts and a dress for $16 total and one of the Blazers was Michael Kors.
Everything about my experience was horrible from the get go. I went in to donate and return items I missed the side door and asked if I could just donate them at the register considering there was a snow storm going on I didn’t think it would be a big deal. The lady at the register immediately refused and then yelled at me like I had stolen the books saying I can’t walk around with them in the store. Seriously the most rude cashier I have ever dealt with. I ended having to leave them with her at the counter. Then I had to return a childrens jacket that fit wrong and they refused to return it. The store team lead took it into the back room and did not come back out with it. All the while this cashier is just staring at us and ignoring the customers around her who need help. She easily could have rang out a few people while waiting for the store lead to come back because that is how long it took. Then he said they refuse to return it because the tag on the jacket was wrong. Making it sound like I tampered with the tag to get $6.99 back. They processed the item wrong and refused to admit their employees are capable of making a mistake. No one here is desperate for money I could have sold it online for more a brand new kids Columbia jacket is not cheap, but I don’t need it and it’s not about the money just the fact that they messed up. All the employees are miserable and could care less about providing customer service. They act like we are the thieves when all we want to do is return the jacket so someone else who needs it can buy it not sit around in the closet.Never shopping there or at any goodwill again!
CHANGE:Ive returned back to this Goodwill because it is closest to me, and Ive noticed prices have gone down and it doesnt smell as bad as it used to. Staff has been more courteous lately. Maybe I just had a bad experience before, but Im really liking this Goodwill! They do upcharge on certain things (which is annoying) and it definitely isnt the nicest Goodwill Ive been to, but Ive found some gems that keep me coming back for more! Overall, Im pleased with the changes Im seeing. I just wish it was cleaner and more affordable like some other Goodwills Ive gone to. Ill be back!PREVIOUS REVIEW:This Goodwill is extremely over priced. It smells nasty in here and the people here are rude. Its very big but yet theres barely any space to motor your cart around. Ive been to WAY nicer locations that have much lower prices. Youre better off going to a garage sale or another Goodwill that doesnt up charge every item in the store. Disappointing. :(On a positive note, staff is helpful and I did a few gems.
Didnt find a clothing item to buy, got 2 books.Impressive computer sales area. All the staff were very hospitable.
At this Goodwill now and I found a cute hat from Target that was priced $8 when the original store tag had it clearance priced at $7.50. When I asked what the deal was, the “store leader” Josie was very rude and said they priced it based off the original tag and ripped off the clearance tag right in front of me. If that’s not corrupt then I don’t know what is. This store is really big but way overpriced and mostly junk. Just went to TJ Max and their prices are similar for brand name, new items.For awhile I was telling people to make the trip to come to this Goodwill but now I’m just going to let everyone know what goes on at Goodwill and that this store is especially not worth their time.
Friendly thrift store. Made a donation and the customer service guy was very friendly. Went inside to shop. The store is clean. I was able to easily to find what I was looking for and it was in great shape.
Some of the household items are priced crazy expensive. I saw two black stools that they wanted $39 a piece for. You can buy them brand new for about $19 a piece from Big Lots. But I like their selection the store smells good in the staff are very friendly
Fantastic store, Im reading some people complaining about being more expensive than Avon, Elyria, Armhest, etc. But those store dont have the 50% off or the $1.50 special tags. I have found a lot of clothes of items than are brand new..and sometimes I get them for $1.50 😎. Staff has been always friendly, store is organized and parking lot is big. I will keep coming for sure.
Reasonable, but could be More organized
Friday 11/16/18 around 4pm: we stopped by to donate some items we had inherited from the former owners of our home. We were met with a very rude, surly, hateful individual. He only took 3 of chairs we had and refused the rest. We had childrens chairs, toys, outside plastic white chairs, yard equipment, etc. It took him 15 minutes to come back out with receipt. I will never come back to your store. It was insulting. We went onto the Salvation Army to be met with civility, laughter, and treated like we should all be treated. Very unpleasant Goodwill experience and very disappointed--first time Ive ever encountered such rudeness at a Goodwill.
I bought 5 collar pullover shirts. All great quality and low prices make this a very satisfying experience. I intend to wear these clothes for quite a while
Nice selection of home goods and clothes.
I am a thrift store junky and this is my favorite store in the area. Have found many great things thru the years there....one of my favorites is my suede Coach bag for $40. Another is my Dyson vacuum! Like any thrift store, you have to dig & search, some days are better than others, but there are treasures to find. The staff is great!
Best Goodwill I have been to in this area when it comes to selection... however the prices are insanely high compared to other Goodwills (and thrift stores). The prices are more like an upscale resale shop rather than a thrift store meant to help people. Im sorry, Im not paying $8 for an old, busted up alarm clock that was $.50 at a yard sale! Yes, the sticker was still on it! They still dont have any high end stuff... all that ends up on eBay or their Shopgoodwill site to get maximum $$$$.
Only taking curtains and blinds in packages?!? Really? Who has packaging from their blinds or curtains. I guess Goodwill has gone upscale?
Prices are absolutely outrageous for a Goodwill. 35 dollars for a used low end Keurig? I have been to numerous thrift stores and the prices here are laughably expensive. Avoid at all costs
My go to to place for everything. Very helpful staff. Ive found so many amazing things here: sofa, brand new rug, brand new lawn furniture, cashmere sweaters, down coats.
I am a local fairview park resident, and our goodwill is the best around. Great deals can be found due to the staff having no knowledge of trendy brands. I purchased a virtually new pair of $225 pair of Maui jim sunglasses for $3 in the random sunglass basket, but they had a pair of knockoff D+G sunglasses in the case for $15! Now, goodwill only gives extra discounts on weekends and has done away with the weekly colored tags, which really sucks! Also, a big pain in butt, there is this staff member guy that, starting at 5pm on sundays, has to announce the time EVERY 5 MIMUTES to try to rush you out of the store, and starting at 5:30, reminds you to get your items to the register so they can close promptly at 6!! Are you kidding me??!
The prices are ridiculous. The bald troll who manages the store sells almost all the valuable donations to her friends who are antique dealers out of the back room. She is the rudest woman I have come across anywhere.
Despite this being a well run, well organized Goodwill outlet I cannot recommend either shopping or donating here. Goodwill is a privately held organization with a name that suggests that it helps the poor. However, the only help the poor receive from Goodwill is to be one of their low wage employees.
Always a nice selection and a tech department
The employee at the donation area was extremely rude and inappropriate. He wasnt in the area and had to wait for him. And when i said im really in a hurry, his answer was “too bad”! When i asked him provide with seperate slips for the 2 big bags i have brought, his reply was “too late, I already wrote the slips”He refused to give me his name for feedback. This is the worst experience i have ever had at a goodwill place, where we go donate in an intention to help.
I used to love this store .in August 2017 i donated 100 bags of things not realizing i donated probably 30,000.in my gold jewelery.i had in a bag.biggest mistake of my life.i went back several times and the staff maintained they never found.i have seen nany pieces come through.ithey would not acsleep and i am susidial over this.knowledge they got i sm depressed and cant
I came up to Ohio to help my cousin empty out her house because she is sick and moving to a condo. The man who took the donations was the nastiest surliest human I have ever met. My cousin could not lift anything and it was a struggle to get him to come out of the truck to help. Never a thanks, never an offer of a receipt. Needless to say after three trips we found another charity to donate to. Being raised in Florida I know when I donate I am going to meet nice people who are accommodating.
This store is always very clean. Employees are great. But the last few times we walked out with nothing. You just never know.
I always find a blend of cool vintage and modern items at Goodwill. Always worth the trip!
Hands down one of the best Goodwill stores Ive been to. The employees were extremely helpful, and everyone was positive and professional. Good prices. Good people. Great place to shop.
Always a good place to look for home decor items. Its a store that I like to browse at least once a week to see what new things have come in. I love to repurpose items that I find and give them to friends and family.
Prices where unbelievable. When I go to Amherst or Elyria they are way cheaper. When I go to Lakewood, north ridgeville or Westlake they are triple that. I saw a faded Spider-Man shirt for 6$ used, faded 6$. You can literally go to Wal-Mart and get shirts for 7.50$ new! Unbelievable, that this company plays the citys like this.
Excellent quality, well organized and clean. There are so many treasures to be found here, The staff is friendly and professional. You must visit often as great things dont last here very long!
Some of the prices are a joke. There is really no overhead and no reason that some things are priced so high. Workers are under paid and its reflects in there attitudes. Liked the old color tag system. New way doesnt sit well.
Very clean store with helpful and polite employees/volunteers. Great setup and collection of all sorts of treasures. Prices pretty reasonable.
Sometimes I just go in there for a good laugh at how overpriced all the items are. All the other goodwills in the area are like 1/2 the price compared to this one. Why!? I have no idea and they will never explain.
Doesnt accept brand new furniture, but sells 20 year old network routers and blood-stained pillows. Donate your best stuff to a veterans organization instead.
The prices at this place are outrageously high... $7 for a t shirt. The front cashier said this cant be right and the other cashier said that should be a dollar, someone goofed up and the manager came up and said if thats what they priced it in the back then thats what it is. What a joke! Its a THRIFT STORE. ITS DONATED!! And I know they sell stuff on ebay too.
Prices are high for thrift store.
The prices are ridiculous. Clearly they are trying to make the shoppers pay for their massive face lift last year. Unbelievable what they are asking for donated items... Especially for a for profit thrift store. Not impressed.
Lots of variety but prices are not thrift prices. I saw a vase priced at 24.99. Can definitely tell they are no longer non profit.
This is a second Hand Macys! Everything is donation and they still feel they need to charge retail or close to retail. I donate thousands worth of stuff yearly I will now take it elsewhere.
One of the best Goodwill stores in this area, if not the best. Clean, great selection, friendly staff, can use points card there.
Prices are high for donated items they get for free but thats why when you google goodwill ceo it says he makes 2.4 million a year but they claim to be non profit ahh we are all in the wrong business i think
Mostly junk items priced way too high, toys and books are about the only OK deals left here. I cant help but think anything remotely collectible that comes in ends up on their goodwill eBay site.
Small selection and way over priced for a thrift store. $5 for a pair of used kids shorts is ridiculous. Could have gotten brand new ones at walmart for the same price. Not going back.
Nice size store, clean and people very friendly
I absolutely love this store every time I go in there I always find what Im looking for they have great bargains
I was very disappointed since they turned away some very nice furniture so I went up the street to volunteers of America who gladly accepted my donation
It was a very large store but some stuff was a bit pricey, but what isn’t
Nice store. I found what I was looking for. The store is very organized and has friendly staff. I would recommend to others. Enjoy!
Good stuff but pricey. Love thrifting but find this store has marked up prices compared to others.
Shout out to Phil and Wendy for falsey accusing employees of stealing 👎👎👎 0 stars if possible
$15 for a shrunken women’s sweater with a missing button? Are you kidding me!? Eight dollars for a vase that any other Goodwill would sell for $.50? Never ever ever go to this Goodwill call
Always kept neat and organized and the staff is very friendly!
Used to be the best in town butever since the remodel, all the good stuff is sold online, prices have gone up.
Staff is nice but prices keep getting higher not worth going
Some things are too overpriced for being a thrift store. Things are donated.
Love this goodwill store! Clean, friendly staff! Thank you
Awesome thrift store with all kinds of fun findings! Quick checkout. Friendly, helpful staff.
Dvds,blu ray and video games priced great at $1. Other items are wayyyyy overpriced.
Very friendly employees. Normally some pretty good finds. Sadly not as stocked as it used to be.
Friendly, clean store and great finds, well organized with special sales often. PERFECT
Will Goodwill stores ever stop mocking the physically and mentally handicapped? If not Goodwill should be replaced with a warning
Smells good, have to really look good to find good specials but clothes are in very good condition. One of the staff Dominique is very friendly
Best electronics prices anywhere. People who whine about clothing prices should come in on half price day or take a bath for once
I love finding deals here! Something comes in new every few weeks and its such a good bargain
The store is dirty and overpriced. The shelves are loaded with chipped glassware and just a total mess.
Always a good stop
Great store, nice staff, always so clean, love thrift shopping so this is the place to go
I give this place a 3 star instead of 5 because there prices are very high compare to many other 2nd hands stores.
Love this place, its huge n they always have high quality items...
Friends people and lots of good stuff!
Always find great stuff and good prices!!
The store smells awful, it is a scattered mess.
Prices are very high for donated Items I won’t be donating anything else
So incredibly expensive. Someone should tell them that they are Goodwill, not Nordstroms.
Always a great selection.
Smells disgusting, too overpriced for a thrift store. Would not recommend
$3.39. Clean but to me it’s pricy.
If I wanted to pay full retail for something, Id buy it new. Prices are ludacris.
Sometimes good clothes. Other items especially furniture is very expensive.
My goodwill is ghetto this ones nice
A bit overpriced for a donation center resale store.
Great second hand store. Clean and organised.
Back to high prices and messy and starting to smell
Cool, nice and clean. Great personnel
Awesome place, you never what youre gonna find in there.
Kind of pricey for a used merchandise store.
Clean store, pleasant employees, very organized.
Thrift store shoppinh at its best in North Olmsted. Always a find for me!!!
What started out as a nightmare experience, ended wonderfully because of Helen. Thank you.
Nice staff and great finds.
I love this one, very organized with friendly staff.
Nice place, cashiers take absolutely forever...
Crazy long lines, but I usually find something I love!
Great prices..nice product..great employee
Good clean store well organized.
Found a Philippine necklace for my Philippine for Valentines day
Great place to drop off unwanted household items and clothing.
Friendly, helpful staff. Plenty of inventory.
Prices considerably higher than in lorain county.
Clean and nice stuff.
Clean, well organized and great service.
Very easy to get o. This sight
Over priced! Rude Associates!
Drop off of some old things we donated.
They have gone way up in price
Many bargains would go back.
Great quality items:)
Love buying vintage clothing
Always great deals.
Save a Lot was GREAT!!!!
Found a few good deals...
Downtown has a better selection
Did not find what I was looking for today.
Good selection of merchandise.
Looking always for Vintage
Its ok
Nice size
Way too over priced !!
Nice people working there.
Good.
Customer service needs improvement
Clean and tidy always
💜🖤💜🖤💜
Not very hospitable
No size coronation!!
Good selection.
Wonderful
Good selection
It was a Goodwill...
Clean
Good stuff
Prices are high
Its a goodwill.
To much monte
Not the bes
To expensive
Good quality of clothes and good organization
More more
Total reviews rating 3.8
167 Reviews for Goodwill Industries of Greater Cleveland & East Central Ohio 2023:
Review №1
2022-05-31This goodwill has the highest turn around of items. They are constantly restocking the shelves. My favorite goodwill in a 50 mile radius. All the employees are always nice. They also have a very large media center with tons of second hand computers.
Review №2
2022-05-18I understand that retail sales fund Goodwills programs, but this store is notably more expensive than other area Goodwills. I wasnt able to buy anything today because the item I wanted did not have a price tag. Having visited this locations a few times now, I think this location just isnt for me.
Review №3
2022-06-18Im from Indianapolis and was in Cleveland for the weekend. Was impressed by the good selection of items and I did not leave empty handed. However, it was a little on the pricier side. Overall, I liked this location.
Review №4
2020-12-21Goodwill used to be one of my favorite thrift stores. Now, I barely bother even walking in. The way theyre pricing items is outrageous! Ive seen clothing items from Walmart on their racks priced higher then the original price from the store...brand new! Im sorry but paying $7-$8 for a used faded shirt is insane! Ive included some example pricing in the pics that I took at the North Olmsted location. But Ive been to a few others in the area and they are all pricing this way.
Review №5
2021-10-16This store was recently remodeled to accommodate a new large electronics section. Not a good idea, as every time I have been to the store since the remodel this section has had no one perusing it. Most people are aware that buying an overpriced three year old computer is a poor purchase decision. The store could have doubled the amount of large household items it carries and done its clientele a better service.This particular Goodwill used to be a go to for a great selection of books at very fair prices as well, however, they have raised the price of all their media by up to 300% depending on what you are purchasing. Still, a hardback book for less than $5 is far better than retail and theres no shortage of great titles on a given day.I have always found a great variety of collectible kitchenware and dishware in this store. Due to the area, the items are often vintage and fun finds.As with most Goodwill stores, there is a color tag on each item. The color of the week is 50% off and rotates starting on Sunday. Clothing items with the new color discount go early in the week, but there are always more than enough low priced pieces to purchase without being half off.
Review №6
2021-09-13One of the greatest thrift stores I ever ever shopped at excellent prices excellent assortment of items even a computer area where you can buy a few computer laptops you know home office and the staff is wonderful the great people to work with and they work with you they help you why wouldnt anybody if you want to save money in your wallet go to this place the best store in the whole entire world
Review №7
2022-03-26Went to donate a box to this location (mind you I’ve never been to this location & was in the area) and the experience was negative. The man that came out to grab what I had, had a rude/ disrespectful attitude. Seemed like he hated his job and life kind of attitude. Handed him what I had and he yelled at me asking, “WHAT’S IN THE BOX?!” And did so two more times. Evidently “home goods” was not a good enough answer. I’ll never come back to donate here nor step foot in the place.
Review №8
2022-06-05Theresa ( night manager ) was extremely helpful. The whole staff is on top of their game. Clean store and well run. Thx guys.
Review №9
2021-10-11Usually I have a great experience when I donate (which is why I’m not leaving a 1 star review) however, yesterday was not a good experience. I came by later in the day with 4 large bags to donate, the man took them out of my car and said bye. He didn’t hand me a receipt so I asked if I could have one. His demeanor completely changed and started to complain to the other man working outside, right in front of me. I could hear how much he hated donation receipts and why can’t people just donate without them. He continued to complain as he was giving me the receipt. Very rude and made me feel like s**t for donating. I will be donating elsewhere in the future.
Review №10
2021-07-17This used to be the greatest thrift store of all time. I used to go multiple times a week. Until they got extremely greedy and started pricing things triple and quadruple what they used to. This is a thrift store, the entire purpose that people shop at a thrift store for is to get a good deal and to hunt for treasures at a good deal. Going on eBay and pricing the things you get in based off of the value they go for online or charging a lot for an item just because it’s namebrand is BOGUS. You shouldn’t be calling yourself a thrift store then… you should be calling yourself a consignment shop. You aren’t an antique shop to be selling a cookie jar for $20. I probably will never shop here again because the past few times I’ve gone the prices are honestly disgusting. A thrift store used to be a place where people who didn’t have a lot of money could afford nicer things if they looked hard enough and now goodwill has just become greedy.