In-store shopping
Yes
Goodwill Industries of Greater Cleveland & East Central Ohio in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 440-842-7480
Site: http://www.goodwillgoodskills.org/
Site: http://www.goodwillgoodskills.org/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:11AM–7PM
Goodwill Industries of Greater Cleveland & East Central Ohio in other cities:
Comments (145)
Found an item without a price and was told by another employee to let Sean know and he would be able to put a price on it for me. Was told by Sean that thats not how it works around here and that he was the boss and his say overrides hers. I asked if I should call the following day and see if they would have a price for it and he told me to do what you want but its just going to be thrown back into the warehouse until they decided to put a price on it He then took the item from me and walked away with it. I was taken back on how rude he was to me and thought the situation could have been handled a lot better.
Cashier was the only person on the floor. She was very overworked having to run between the register and putting stock away in the back of the store.Cant undetstand why a store that gets all of their mech for free cant have proper staff.My experience was unsatisfactory and the clerk was very rude.
It’s a little dirty but always fun to visit
Paranoid employee called the cops because I dont wear a mask. Cops told her We dont enforce that so she had them escort me out for Trespassing instead.She didnt bother to ask if I have a medical exemption, which I do. Very unprofessional.
Overpriced, $6.00 for a T-shirt? Unfriendly staff, and honestly all the houseware/kitchenware and kids toys was JUNK. Should not even be on the shelves- which is not organized and just thrown all on top of each other. Only nice thing is it’s sorted by size, other than that don’t waste your time or money. I will not be back and don’t recommend to anyone.
Saturday 7/7. I had a couch I wanted to donate. It was well taken care of and was in pretty good shape. I called this store and asked about bringing it in. The guy on the phone said that as long as it didnt have any rips or tears or stains then they would accept it. He also said he only had one guy working the donations area that night. So, confident that they would take our couch, my pregnant wife and I spent money and rented a truck to get the couch there. Because we didnt want to put stress on whoever was working, my brother in law agreed to take time out of his day to help me move the couch, which is pretty heavy. When we got to the donation area around 7pm, the guy working very reluctantly came outside, and before he even looked at the couch, he started mumbling under his breath, No, no....no. He moved a cushion and just kept saying very quietly, No. No. We asked, No? He all said was No. And then he sauntered back inside. No explanation. No nothing. Just no. The couch is not in bad shape. Its certainly not in bad enough shape to dismiss it at a glance without explanation. We were only getting rid of it for space issues; the quality of the couch was never an issue. The worker was very rude and dismissive. We spent money to get the couch there since the phone call made us certain we could donate it. We wasted our money, our time, and our brother-in-laws time when we could have simply put it out on the curb and someone probably wouldve taken it. Ive learned my lesson. Goodwill wont get any of my donations anymore.
Very decent for a goodwill,although Ive seen better pricing at Wal-Mart on new merchandise keep in mind Goodwill, everything is being donated so dont beat your patrons over the head with over pricing, the objective is to keep them coming back not scaring them off with high prices... Youre a non profit organization lets not become over greedy.... It becomes bad for business.
1 star for the very small chance that I actually walk out of this place happy. The prices are a joke. They wanted like 10-15 bucks for a used pair of pants. I went across the street to Marshalls and got a NEW pair of pants for 10 bucks. They treat everything there like it is some rare artifact. Also, never not once have I ever seen some decent video games there. Just crappy old sports games. You know what that means when nothing but sports games are there every single time you go there? It means that the people in the back pick through them before the customer has a chance. They either keep it for themselves or sell it online. When something does get through the cracks, it is overpriced, and nowhere near worth it. I seen an Atari Flashback 8 in the box there (I guess the unit was too big to steal) and they wanted 40 dollars for it. You can get one in the box and in mint condition on ebay for around 25 dollars with FREE shipping. This is a goodwill. These stores are around to help provide families with small incomes get some deals. This isnt supposed to be a place where you take advantage of folks and overcharge on a pair of pants. Shame on whoever runs this miserable pile of trash store.
Smiling faces doing their shopping.masks optionalgreat choices and prices.Friendly check out, no waiting
It seems every time I earn the credits to getvthev five dollar discount Im told I have to wait 24 hours to get it ..Last week I was a a different Goodwill store that told me the same thing. I should have gotten my discount today.The clerk said she dosent know about other stores but she was going with what their store said. Not fair.The same store sold a picture I had purchased even though it had a sold sign it. I had to leave it at the store because itbwas quite largest heavy for me to carry. But when I came back they said they knew nothing about it. However..i told them I wanted the money I paidfor it back and they agreed to do so. .
A store employee followed me outside and said she had me on video putting a San disk in my pocket. I immediately went back in the store and showed her where I put it back in the shelf and received NO apology. When I expressed myself for being falsely accused of stealing, she told me to leave the store and not come back. I have spent thousands of dollars in that store and am highly upset of the way I was treated.
Tried to donate a futon I needed to get rid of and they turned it down. Employee was just shy of rude, kept saying no without explaining, and tried to say it was torn when there were no tears. Pretty clear he just didnt want to take it out of the car and haul it in, when it hardly weighed anything, and if I could carry it all the way out of my building he can sure take it into the store! Sorry he didnt want to do his job!
Decent merchandise, a bit pricey and very cluttered. Things piled on top of each other. Trying to look at one thing, others are falling and even broke a big ceramic lamp which I cleaned up and looked for an employee to take it away. Ultimately ended up taking it into the back myself. If cleaned up it would be a better experience
The ultimate garage sale-like shopping experience. Found a set of Salomon skis (both of them) for $10. Expect to find rare gifts, excellent idea to give your old goods to Goodwill, instead of throwing them away.
Kinda pricey! Had stuff there with orignal price tag on it and they wanted twice what it vost to buy in store!!??
HANDICAP DOOR BUTTONS BROKEN*** The staff was very attentive and the bathrooms were extremely clean. the stuff is a little high for a store thats about helping people in lower income communities. Remember, this stuff is donated to you, you dont need to sell is for face value. Help those who helped u
Sometimes you can find a good deal, other times they have a 25 year old monitor with a scratch across the screen for $30
Neatly organized by colors and size!! Large dressing rooms. Im not a shopper, but I end up spending manystress free hours here every time!! :-)
I went in, started looking around..i just had eye surgery..first time i could see in 12 yrs..2 employees were in ear shot of me..and made the comment how does she expect to see anything with her sunglasses on.. ( I have to wear them..any kind of light hurts my eyes..it will be that watw for a few more weeks...I wasnt in that store more than 5 minutes..well I left..in tears..I will never go back. Judgemental employees?
Helping others...you can help by donating your GENTLY used items. Also, stroll through the store you never know what treasure you might find.
The best Goodwill I have found so far. Good selection and reasonable price. Staff was friendly and helpful when I had to load some furniture into my car.
Retro fashion for sure..( I love the older coat theyre actually made of good quality material for pennys on the dollar) want more for your money and dont mind gentally worn clothes (thats what a washing machine is for) shop here.
Employee was rude and discriminated against me. He told me they have special hours for people like me which is extremely discriminatory. Just awful.
Unpleasant staff. The man who rang me out this morning couldnt even say hello to me. He rang me out, handed me my change and walked away. Not even an acknowledgement. Selection is hit or miss.
Prices are high especially when they get them for free not to mention goodwill does not help anyone in need like Salvation Army does and if you google the ceo he makes 2.4 million a year so think before you donate to any of the goodwills I donate to Salvation Army because they help the needy
They dont have goods there is kind of empty to me and some of their items are soooo old
Went in brought things too buy and was told someone changed the prices then the woman was rude and then said somecan can change the price and they dont even have enough staff too do it and then not even thay a majority of the shirts have holes
This place looks nice on the outside, but it is dirty and smelly every time I go in there, and its usually the same stuff. I think all the detritus from all the other Goodwills ends up here.
Simple items like t shirts jeans, dress shirts for men are priced to high went to 2 Goodwill stores today & will be shopping volunteers from now on
These WAS THE WORSE GOODWILL I HAVE EVERRRRR SHOPPED AT THE ELDERLY WOMEN AT THE REGESTER ARE VERRRYYYY RUDE ITS A SHAME THEY R LIKE THAT... IT WAS MY FIRST AN LAST TIME I SHOP AT THIS GOODWILL . 😶😶😶😶😶im giving it a 1star because its making me give it in my eyes 0stars is the PERFECT NUMBER
Clothes were nice. pretty organized. just make sure to wash clothes before you take them home and wear them.
Goodwill really cares about the community. Fair prices and reasonable merchandise with friendly staff makes it a comfortable shopping experience for my whole family.
Good store. Nice clean and well organized. Friendly helpful staff. Recommend.
Awesomely awesome place...all emplyees are friendly and helpful..the store is organized and clean!!!!!!
If you are looking for goods on the cheap its a good place to shop. Large store and big variety of items.
Great store. Found a few pairs of pants for next to nothing. I think they were new!
Good selections of clothing and housewares for the whole family. Just got my whole summer word robe for $77
As far ad thrift stores go, this one is very clean! Lots of treasures to be found if youre willing to dig for them.
Very organized and well presented and great prices I love it here
The store was good nice place to shop
Nice folks working here and found 4 items in great shape under $20... Cant beat that!!!!
Now, I know, its a thrift store, Goodwill is Goodwill. But, they overall price a bit higher than the usual, so thats why I 3-starred them. Just FYI
Nice store but.........prices are way too high for a thrift store.
High prices for poor quality used items. Lots of broken nik naks. Tears and stains in clothing.
Nicer stuff but prices are sure getting high.
No selection and every thing is 5-10$ outrageous, and all the workers take all the values because you can never find anything good
Just cant figure out the prices. Is it 50 off what color what day when why. And dont they get most of this stuff free?
This store is ok... Like most goodwill stores it just falls short of other thrift stores... And the prices are high. Seems to be the norm for goodwill. :/
Suggestion: Treat your donors with more courtesy and respect when donations are dropped off.
I would rather shop at salvation army. The prices are more reasonable
Love our good will. Super adorable clothes that are great!
Great place to find treasures. Employees are very friendly and helpful.
Nice store. Found LOTS of treasures.
Limited selection. Not honoring sales. Floor associates arent helpful.
Their good prices and good quality clothes I like shoping their
Personnel were excellent..store is not the best..things tossed on shelf..
This goodwill has gotten outrageous on their prices. And its very messy on the shelves.
Love this place always find great clothing for my kids.
Overpriced. Rude people in store. Take your money elsewhere.
Clean interior and friendly staff members. Prices are high and selection of merchandise is limited.
Very large. Clean. Lots of clothes. Not a big selection of other things.
Cool place to shop. You never know what you might find.
The ultimate recycle store. Your purchases help support Goodwill Industries.
You can drive up to give your donations. Clerk inside very helpful.
I cant get enough of good will. My favorite place to dig for treasures
Nice and clean.... friendly employees
Clean, neat, but over priced
Found a couple of lucite brochure/tablet holders.
The prices are outrageously high for a thrift store.
Very good customer service
Always manage to find a few gems here and the staff is very friendly.
A bit more expensive then most Goodwills
EXSTRAMLY nice workers there
Nice clean store with very nice employees
Its realy good store
Always fine what your looking for at a good price
Very marked up compared to others I have been to.
Love it here
The prices are too high to shop often.
Prices are high! Some of the staff are rude
Great location with workforce training center attached.
A lots of choices clean and friendly staff
Prices are way to high for dontaed items
Good Will! My favorite boutique
Horrible stuff being sold at horrible prices
Good experience, great prices.
Great customer service 👍💕
Its just a typical unremarkable Cleveland area Goodwill.
Noithing much here it like everything is picked over
High prices and bad selection
Loved it cant wait to go back
Clothes in the dressing room....Messy store
Ok not many kids clothes
Great store and deals!
Always looking for vintage
Love to look for stuff there
A lot of different things, like a treasure hunt
I shop at Goodwills all the time
The Will was Good.
Never know what you are going to find!
Great deals and finds
One of the best goodwill around
High prices same junk
Found some books I can read.
High prices and low quality.
Favorite past time
Very nice
Good for used stuff
Very good
Not customer friendly.
Very clean
Its ok not great.
Usually staff is nice but today New Manager treated us like dirt while other customers were given the royal treatment . Some people do not need to be in charge.
Nice clean store
Nice selection.
Good people
Good selection!
Good finds
Nice smaller goodwill
Lots of variety to choose from
I love this goodwillm
Great bargains.
Dirty
Need new merchandise
Ok
Great store
Very clean
Huge selections
Helpful staff.
Over priced
Cool place
Nice place
Hello my friends once again here hoping you are very well and at the same time recommending you this successful second-hand store where you can go with your children or family or friends and buy everything you need for your home of very good quality, do not forget to visit Goodwill Industries O ... Where they will serve you very well since they have a highly qualified staff to serve you the best I recommend you visit it and take care my? Friends, do not forget to visit my channel on YouTube you find me as Carlos Nolasco the historian I recommend
Good place
Inexpensive and good quality
Total reviews rating 3.9
145 Reviews for Goodwill Industries of Greater Cleveland & East Central Ohio 2023:
Review №1
2021-03-24Huge selection, pretty much everything in terms of clothing, including some unique finds. Cheap! Lots of other things like furniture pillows or kitchen items. Look for the purple tag and its 50% off the already cheap price.
Review №2
2022-04-16GREAT service! As soon as we pulled up to the donation door and walked up, an employee came out and helped us get our donations into the store 😊
Review №3
2022-01-07I loved this store it was my favorite thrift store for so long up until they hired the most rude manager on earth. Everytime I go to the store I see her screaming at everyone and tell them to get out of the store and she don’t want their money for no reason. You should do something about it before you lose all of your coustmers. For me personally you already lost my business.
Review №4
2022-03-16I found one nice thing in the whole store. It was half empty, dirty and unpleasant, even a thrift store can look better.
Review №5
2022-04-11This store is way nicer than the Liquidation store down the plaza. The customer service is excellent and you can actually find some great deals!
Review №6
2021-12-19A lot of nice clothing here. Big store. But had the fitting rooms closed down by 40 minutes before closing time. Hung the items back up and left. Poor customer service for sure.
Review №7
2021-11-24Just purchased a PHILIPS 65 Smart TV / March 2017 ($85.99). It has a blue tint but can be repaired (< $200) which totals $200 less than the going new prices ($500).What savings w/a little bit of research. 😁
Review №8
2022-01-15Very confused as to why the employees always put price tags on items that when you go to take it off, more times than not the sticker ruins the item. Very frustrating 🙁
Review №9
2022-01-07I went to the store and I was waiking around and one employee start screaming without any reason and say I don’t want your business and your money I ask her we’re is the manager she said iamThe manager . wow is this a manger making business and let the costumer comebackYou guys need to take action for this personIam not coming back and I will tell everyone I know about thatIt’s really imparressing
Review №10
2021-05-26Middleburg Heights LocationI have been needing to take a lot of donations up here over the last month. I have to clear out an entire home due to losing my mom, bonus dad, and grandpa. There’s one younger employee who is always at the donation dock and he always has seemed kinda mad when he sees me pull up. One of the times he asked me where I get all the stuff from and I explained that I had multiple family members pass away and I had to go through my family home and clear it out. He didn’t reply but a few minutes later he started to take stuff out of my trunk so I figured he was helping. He took things and slammed them in the bins and then took one bag of holiday decorations and walked them to the window and threw it down. When I finally was driving away I broke down into tears. He acted like this stuff was junk. Maybe to him it was but to my family these are memories that I just don’t have the room in my own house to hold on to. It took me a couple weeks to get the strength to go back. Upon my next visit he was the one at the dock again. I said hi and he brought out the bin without saying a word. I filled the bin up and I told him I might need one more cause it was getting full. He just stood there. I walked around trying to find smaller items to top off the bin that was there. I asked him for the next bin and he just pointed into my car and said “to be honest we don’t need any of this stuff but I’ll take this” and he grabbed a microwave and walked off. He left me with half a car full of stuff and I left with it still in my car. I understand that having to go through all this stuff is overwhelming. I try my best to sort and organize the things I bring to the store and to make sure the things are in good/decent shape to resell. This guy has broken me down and made me feel absolutely awful about making donations. If I had the choice I never would have to donate this stuff but I can’t control that my family members have died and I don’t have that choice. I thought maybe some other families could make use out of these things again but he made me fee otherwise.