Glenway Storage in Cincinnati
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Cincinnati, Hamilton County, Ohio, US
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Site: https://www.glenwaystorage.net/
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–5PM
- Sunday:Closed
GREAT facility...Rick was very attentive and genuine with his customer service and spent time addressing my questions and taking care of my concerns with the location of the perfect space for my RV (with me being a first time RV storage customer). I would highly recommend Glenway Storage for its convenient West Side location and the tremendous personalized customer service...Thanks, Rick!
Rick at Glenway Storage has always been very helpful and easy to work with. Today, 6/25, he helped me to be able to downsize the unit by helping me choose the size I will need in the next couple of months as my family chooses furnishings and other things left by my mothers estate. He always make the payments easy and sends email receipts promptly.
Edit: This is my third time renting a storage unit. Rick is great! Always very professional and an overall nice person. The facility is very clean and professionally managed with great security and gate access.I would highly recommend this facility for all your storage needs.This is a great storage facility. Ive rented from them before and had a great experience. Then I moved all my stuff out a few months ago and realized I needed to get another storage bin because the new place was too small so Rick that works there gave me a really nice deal. Then after actually going through the stuff I realized I need a bigger storage bin and they upgraded me in the middle of the month with just a pro rated price for a bin twice the size. This place is great. Very secure with barb wire fence and 24 hour camera services and very clean. Rick is an honest person and so is the other employees. Could not ask for a better company for your storage needs.
I had an awesome experience with this company.. Which was very much needed after having to abruptly leave my home during Covid.. The staff was great the whole time.. They have been very kind and very helpful in assisting me in every way.. Thank you so much Glenway storage for an awesome experience.. I hope not to need your services ever ever ever 😊again but if I should I would absolutely use you again or refer my family and friends.. 💜Thank you
Rick did an awesome job of showing me the property and the unit I am renting. He took the time to show me to access the building and the location of loading dock for the moves in and out of the facility. The facility is secure and clean. Thanks for making the storage option so obvious. Who would want to store their belongings anywhere else.
We rented an outdoor spot from Glenway Storage for almost five years for our camper and couldnt have had a better experience. They were constantly upgrading and maintaining the security and grounds. We never once worried about our property being stored there. They charge fair prices and have excellent storage options. When we purchase another trailer, we will definitely be renting from them again.
Super Clean, Super Safe Climate Controlled Storage. I was able to rent my unit all online at my leisure. Got a call shortly after the office opened and Rick explained where my unit was located, which gate to enter and answered all of my questions. He offered to drop the lock that I purchased off at my unit and he even precut the plastic packaging! My unit has commercial tile flooring in in, much like you would find in a hospital or school. That means my items are not directly on bare concrete (which can cause issue with water vapor over time) Access system is easy to use, and the peace of mind to know my unit has an alarm is comforting. Highly recommend Glenway Storage!
The staff is very professional, helpful, and knowledgeable. It was a great experience, I am happy and completely satisfied. If theres something not known, they report to corporate and you are provided an update in a reasonable amount of time. The facility is clean and spacious. Prices are not bad either with deals online. Itd be nice to have 24/7 access besides until 9pm. Ben was awesome!!!!
I had the opportunity to rent a unit from Glenway storage for over 5 years. During that time I got to know Rick pretty well. Rick showed compassion, professionalism,empathy and really cared. Anytime I requested something or needed something he was there to help promptly. Truly a wonderful experience. Also I was impressed by Ben.I only got to know him briefly but seems to have the same characteristics as Rick. It was a pleasure dealing these guys and am ever grateful for how they helped me and my brother. I highly recommend Glenway Storage because of my outstanding experience.
Ive had the pleasure of talking to and working with Rick. He was honest,polite, and knowledge. I was able to tour the facility and was impressed by the cleanliness and security measures. All of my questions were answered and I look forward to working with him in the future. If anyone is looking to rent a storage facility I recommend renting from Glenway storage.
We just met with Rick, he was so polite, professional and thorough...he deserves a raise!! :)This is my first experience in utilizing a storage unit facility and I was very impressed with the overall quality. Rick took us on a walk through, showed us the actual unit and all access points. I feel like my items will be secure and easily accessible which are the 2 points I was requiring in a unit.
The facility is clean and easily accessable. I used for 3 months and never had any issues entering. Making payments is really easy by phone or on the website. Upon move out I had several phone interactions with Ben and he was extremely friendly and helpful. I would absolutely use them again.
The staff is very friendly. I kinda get the feeling they will agree to anything, but really dont have the authority to make any promises. I heard a lot of well, you know how corporate can make changes quickly, so heres how it is now....The good....I didnt need a spot immediately, so they kept my name on a list and called me to let me know when spot started filling up. That way, I could get the spot I wanted.The bad.... If you see a site you like, this place will not let you reserve it right away. They only let you put down a 1 week deposit. Then, if you dont call back EXACTLY 1 week later to complete the monthly reservation, they will sell that spot out from under you.So even though they called me from a waiting list to get the spot I wanted.....I still didnt get the spot I wanted...... So frustrating.
This is a superb storage facility and worth paying a bit more than what some of the other area competitors charge. Customer service is top notch and access is convenient & secure. I’ve had a great experience with their outdoor lot for campers as well, but their indoor storage units are especially of highest quality. If you’re looking for a trusted facility to meet all of your storage needs on the westside, Glenway Storage is the place to take your business!
Very nice staff! Rick was wonderful to work with & always made me smile. We need more people in this world like Rick.The storage lot, was accessable at our convenience.They have cameras all over & we never worried about our property we had stored at Glenway Storage. I know we will be going back, when we need them again. Cancelling was so easy also, when we removed our property.Very reasonable rates too.Thank you! Hi Rick 😊
Great experience working with Ben and Rick. Everything was completed on my out of state move via the telephone and was ready when I arrived. The facility is clean and I had ample storage. I appreciate all that they did for me during my transition to Cincinnati. I highly recommend this professional organization!
Renting from Glenway Storage is SEAMLESS!The facility is spotless and very secure.On my initial visit, Ben showed me around and answered all of my questions.The day of moving in went well- Rick was there to answer all of my questions and made himself available for any needs that came up.I had to rent an additional space and Rick made it happen!Great experience! Ben and Rick are customer focused!
2-10-2021,I called them this morning to inquire about storage pricing for a certain sized Motor-home, I spoke with a very pleasant lady who gave me the information I was looking for and then asked if I would give them my name and number so they could follow up with me. I declined stating that I would contact them back should I not find a better deal, thanked her for her time, we exchanged pleasantries and I hung up. later on, @ 11:42 am I missed a call and saw that I had a voicemail message, it was from a guy there wanting to follow up with me, mentioning the recording of the conversation and my query... Now, Since I had specifically stated that I did not want to share my information for a follow-up call from them, and specifically stated that I would call them back should I find that they were the best deal, I should not have EVER been contacted at all and I should have been the one to call them back if I chose to use them, because of their blatant disregard for my statement, I made one further call to them which went to voicemail, the message I left them was basically what Ive written here with the additional statement that I would not be calling them back. I added them to contacts and blocked them.Its too bad really because they did have a great price and a nice location, I just get too many calls as it is and if I were told the same thing by one of my customers (or a potential customer) I would give them the courtesy and respect to heed their wishes.Stay safe all...Bill@Shane: Thanks for the follow-up, I see that the call center said The caller declined a tour, his last name and phone number... That pretty much covers it I would think. in any case, Thanks again and stay safe
Glenway storage has great customer service. Rick was great with helping me get everything squared away with my unit. He was very helpful and very approachable making this much easier on me. I am happy with my unit and love that it is has climate control. The extra security is a great feeling too!
The whole process of getting the unit was smooth and painless. I always felt my stuff in the storage unit was safe because of the slick monitoring system they employ. The site was always clean and its helpful that they have flatbed carts to move heavy items. Rick was great to work with me to extend my 6 month rental for a fair price. Ill definitively be using them again in the Fall to store my outdoor furniture.
I have used this storage place for several months now and needed another unit for my Mothers things. It is always maintained and very clean. The staff is friendly and always very helpful. I feel the security is excellent but also user friendly. I would highly recommend this to friends looking to store short or long term.
Actually, just rented a large unit to store our belongings until our house is ready. We were so impressed with our entire experience. The facility is very clean and organized and makes you feel so good about leaving your valuables there. Ben was so professional and knowledgable and helped uspick the size we needed. I highly recommend this storage facility!
HIGHLY RECOMMEND... Rick was very helpful. Not only did he honor the internet special that expired the day before, he even attempted to show me a more affordable option that might suit my needs. Security and climate control are very important to this facility. Easy access and covered entry ways are available. Finally, if you enjoy talking baseball, especially Reds baseball, Rick is happy to engage.
I’ve had several storage units through here & I’ve had nothing but great experience! Rick helped us get our first unit & now he just helped me get my 6th or 7th we’re thinking 🤣 I go out of my way to come on days he’s here, he’s sooo helpful & always easy to work with. Thank you Rick!
This place was a great find, using reviews from Google. Im from out of town, and need temporary storage for a 25 trailer for a short term, and this was exactly it. Without the reviews, it would have much harder to find something suitable.Rick called me back after my initial inquiry to their call center, and explained everything to me and explained my options. We were able to handle the contracts online, and he was ready to get me into their secure storage with my trailer when I arrived.With the secured gate and constant monitoring, it was the right place for my trailer.
I rarely write reviews but I had to for this. I received a rent increase without notice and when I spoke to someone about the problem supposedly there was a miscommunication. I have been renting here for almost a year so when I received a notice about not paying my bill I became confused because it was my understanding that due to the inconvenience of not getting a rent increase notification they would waive one month and the price raise would continue after. I was ok with this arrangement so receiving a late notice caught me off guard. When I called I spoke with Rick, who basically argued the whole situation with me. Not sure if he was having a bad day or what, but he said I misheard everything he said and was basically treating me as if I am consistently late on paying my bill. Then ended the call by telling me to take my RV elsewhere. I have never been treated like this as being a paying customer. I asked for the supervisor’s name and number he gave me the name of Shane but refused to provide any contact info or corporate info. I called the call center they said they have no info for me. I am up in arms with this situation and am extremely frustrated!! How does a company not allow it’s customers to speak to upper management about a terrible situation with the customer service? The phone calls should be recorded so the owner can hear how customers are being spoken to, as the recording when you are calling the call center says customers are very important!! I guess I should take my money elsewhere because obviously customers do not matter in this companies book!!
I love the accessibility and location of this place. Clean, accommodating, and the customer service is good. I cant give it 5 stars though as some information is misleading. The website pricing and in person pricing arent the same. It was disappointing to be told that they couldnt honor the online prices. Same company so I dont see why not. Misleading and dishonest in my opinion. There was also a free one month special advertisement at the time which they did end up honoring so Ill give them that win. Otherwise, everything else was great. Would have loved to been able to give 5 Stars.
It is my first time using long term storage and Rick at the office was super friendly and very helpful and made sure I was all set up and had everything I needed and left me confident that I chose the right place to store my things! Access to your unit is very easy and the building is very clean as well, definitely the right choice!
We were overwhelmed by a large amount of items coming from my mothers estate. The staff was truly concerned and helpful every step of the way and helped make a difficult time work out much better. The facility is extremely clean and well maintained. We are very fortunate to have something this good so close to home.
Very clean and secure place. We store our 40 travel trailer here, and dont have any worries about break ins. Always prompt responses from the staff.Update 7/29/19: The facility is doing work on the rooftop storage area. They have several of the RV units pulled out way to far in the drive lanes. Be very careful when trying to pull a 40 trailer.
Queen City storage is the best storage option Ive found. Nice friendly staff great prices in a clean an secure building with 24/7 access. They offer insurance at an affordable rate. Well maintained an cared for grounds cameras threw out the building for added security. They beat EVERYWHERE else I tried by far.
The experience was awesome. We had come from a different storage facility that we were very unhappy with. Rick walked us through the building and answered all our questions and made sure we knew everything up front. NO surprises. I would recommend this company to everyone that asks me about it. Thanks!!!
We have had a great experience from day one. All of our questions were answered before we signed the contract. It took us a few weeks to get everything ready and when we were ready, it was a quick process to sign up and get our space. We use it for business storage so it is nice that the units are inside. They are always nice and helpful.
•Great price on a 10x7 unit.•Very friendly staff.•All units are inside, climate controlled and it is a very clean facility.•Multiple docks to load/unload closest to your unit.•No bogus rules or gimmicks like some other storage facilities try to do, such and forcing you to buy one of their overpriced locks.
This place hassled me for months about a vehicle I was storing having two flat tires though I explained to them up front that this would be the case and they said it wouldnt be a problem.My gate code never worked for the six months or so I was renting and they shrugged it off and said there was nothing they could do about it.This would only be a minor problem, but every time I come theres a sign on the locked door saying the employee is in the bathroom or doing something else so no one was even able to let me in.
Stay away from this location the owner is a racist and if youre black with nice things he will raise your rates for no apparent reason I had to move my sports car out of there because for some reason even though my car is in storage he constantly pestered me left me voice messages threatening me to come and pump up my tires for a car that is in storage keyword being storage are you kidding me?? And then raise my storage rate with no reason at all these guys got it coming to them
This place is a trip...Ben the on-site guy has no idea about what’s going on. I rented a storage from here and two days later Ben comes up with new rules. I told him what the room was for...and he ok’d it....two days later I was breaking the rules....if u let Ben tell it...when he could’ve just explained it to me from jump street....and I wouldn’t have got the room....
I was thinking getting a storage is going to be hard in prices I was having a bad day.. Worker Ben made my Day he was so nice he made me full like everything am going through was going to be ok I got A wonderful deal most places try to get as much of your money as possible but he gave me deals plus There sooo.. CLEAN in Quick I was in .in out .Thank you so much ... Ben
Although the location and parking isnt bad but the customer service associate I spoke with was a bit pushy. I told him I was just checking prices and he assured me that I wouldnt find another unit with a price cheaper than what they had available. I actually did end up finding one $30 cheaper and is located nearly around the corner from them. Great place.
Total reviews rating 4.7
199 Reviews for Glenway Storage 2023:
Review №1
2022-05-02My rental just started yesterday but so far I’m very happy to store my boat at Glenway Storage. Ben was great. Very personable and very competent in his answers to my questions. He showed me a good spot to meet my needs and I am very happy with my spot. Thanks Ben!The facilities are clean and very well organized.Until I actually use my spot, I, for now, would highly recommend Glenway storage . Great customer service.
Review №2
2022-04-25We went to Glenway Storage. Rick was so helpful, and very very kind. He also pretty funny. He takes his time to explain everything and doesnt rush you through the process. You dont see customer service like this anymore. I am happy we are using them for our camper.
Review №3
2022-03-16I am very happy with glenway storage I reserved a spot for our camper and came in to get started. I was greeted by Rick who was more than happy to help me with the setup. We went out to see the spot and made sure it would work for me. I feel a lot better now that its there and closer to us. Thanks Rick for all your help.
Review №4
2022-07-22Rick, is a great asset to Glenway storage!! The storage site and property is clean and well maintained…Rick was an unexpected surprise and deep breath for me as most of us know…moving can be and is emotional, frustrating a pain in the butt…Rick was and is wonderful, professional, knowledgeable person that I truly appreciate and recommend…that if in need call Rick at Glenway storage indeed!! Once again thank Glenway storage for your services!👍😁👍
Review №5
2022-04-16We have used Glenway storage both for RV and inside storage. Immaculate, fairly priced with excellent staffing. Rick is always very helpful and very professional. He works with you to make sure you get the space you need. Highly recommended.
Review №6
2022-03-26I talked to Rick about renting a storage unit. Wasnt completely sure the right size I would need. I could not believe how helpful and informative he was. He spent a lot of time explaining everything. He even had me go through the list of things that were being held by another storage unit.Im so thrilled that I will be storing my things at Glenway.Thankyou again Rick for making everything so easy.You definitely are an asset to the company.Vicki B.
Review №7
2022-05-27Dealt with Rick who got everything set up for me. Excellent service. He made the process easy, set up autopay, gave directions to the unit which was clean. Overall a very good experience. Would highly recommend.
Review №8
2022-07-15Went to look for camper storage. Rick was very knowledgeable and helpful. He showed us some sites in person, not just on a map, and we were able to choose one we liked best. Very efficient and the price is right.
Review №9
2022-07-28Glenway Storage was highly recommended by our movers. Rick, is great! He explained everything in detail. We feel confident storing our furniture here. 😊
Review №10
2022-07-08I was referred by a friend who uses this facility. The sign up process was simple and pain free. Rick was the one who helped me get my parking space and I was signed up within 10 minutes!