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Phone: +1 419-475-6767
Opening hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 4.3

149 Reviews for Glass City Movers, LLC 2023:

Review №1


Nicole. This is Lori Kallenberg. I just cannot say enough about yall. From working with you to set up the move - you made everything so smooth and made me feel comfortable. The guys - Juan, Trey, and John, they arrived at 2:15 pm Sunday afternoon and worked like beasts, finishing at 10:15 pm. The care they took in packing my precious china, antique glassware and pottery, the pictures, antique furniture, and most especially, my moms grandfather clock. I was so impressed. They were so friendly and easy to work with. Thank you for everything. I look forward to working with you again when my belongings are moved from storage to my forever home in PA.

Review №2


I reluctantly used this moving company after reading a few reviews that were not favorable. I wish I had followed my instincts and used another service. However, after a few phone calls with Nicole I decided to go forward. She was attentive and returned my phone calls, etc. If my first few calls and experience with Nicole was not favorable I would have rated Glass City Movers 0. I selected a date to schedule the move. Come to find out the date was a window and of course the actual date I requested was not the first date of the window but the last date. So if you decide to use them please know if given a window of (example 10/28 - 10/30, you better error on the later date which is what happened to me)The movers who showed up to move my things and to help pack some of the bigger items, were late. There were only two guys. The main driver/mover complained the entire time. They were extremely slow and it was a frustrating process. I was told upon pick up and storage of my items (moving out of state) I was required to provide a Cashiers check for a portion. I had given a deposit previously to book the appointment but was allowed to pay the deposit with a credit card. Not sure why a Cashiers check was required but I paid it (this will be important later)I was able to find a residence earlier than I initially planned for. My things were going to be stored until March. I called to schedule my things to be delivered on 11/27 (again I had to deal with a window for scheduling but in this instance it did work out)However a few days prior I called the office to get an accurate total for what was due when my things were to be delivered. I was told the drivers will have your total. Why would you wait to give someone the total and what if the amount is wrong? Well of course the total was wrong when they showed up and by $1500, which was the Cashiers Check I paid when they picked up my things. So not sure why there was no record of this. If I couldnt come up with proof, they drivers were going to leave without giving me my things. After many frantic phone calls and stressful filled 45 minutes, it was resolved. Now I will say the guys who delivered my things were helpful and assembled my things and helped place furniture where I needed them to. However, when they were finished there were things that were not on the truck. They noted that my sofa cushions were missing. And after they left and I began going through things I was missing other things. I called the office to follow up and was told to fill out a complaint on the website. The website was incomplete in helping to resolve the issues. Also, I received another customers box. So if the box count was off, that would make sense why Im missing some things. I tried to help identify the contents of the persons stuff I have and no one has gotten back to me regarding that. So if you have taken the time to read this very long review....if you dont want your things missing and want the best in service with you already stressful move, I would suggest you do not use Glass City Movers in Toledo Ohio.Ive moved out of state on a few occasions and those movers utilized a process of labeling with numbers/stickers on your boxes/furniture. That should have been a red flag and I will know in the future to inquire about the labeling process to avoid things missing and not being able to help identify.

Review №3


We called multiple companies locally in Toledo and after talking with John in the office we decided to go with Glass City Movers. The crew arrived at 9am and loaded up both trucks by 1pm. When they arrived at the new home the crew covered the floors and the door jams before moving anything off the truck. (We appreciated that). The unload went smooth and the trucks were empty by 5pm. The guys went above and beyond for us moving pieces on 3 different floors in the house. The move was flawless..I would highly recommend this company.

Review №4


Kane and Charles are the best! They packed us at our old home, and then unpacked us at our new one. They worked in the rain at the start and then in the cold at the end. They handled our furniture as if it was their own. Every item arrived in perfect condition and was placed exactly where needed, even when I had them move something around they remain pleasant and courteous. I would recommend that you ask for this first rate team to move you!!Thanks Kane and Charles if you are in the area stop by so Lou can show off his garage to you!

Review №5


I gave five stars for Juan and David. If I could give ten stars that’s what they would get.I need to say that when I scheduled my move, the person who answered the phone scheduled my move without asking the appropriate questions that are needed to assess the manpower needed for the job. I thought it was too short a conversation but I was overwhelmed with everything that goes along with buying a house and moving, so a short conversation on the phone was superb. I was relieved to have my move scheduled.So with that said, when Juan and David arrived, they knew this was a job for 4 men, rather than two. They handled it professionally. They got to work.I am someone who loves quality furniture so it’s HEAVY. It was a very big job. It took them 6 long hours with minimal breaks and let me tell you they busted their a**es to get the job done. They even managed to be friendly while they were doing it! They never disparaged their company or acted angry the way some employees do.I really just can’t say enough about the professional way the situation was handled and how hard these guys worked. If I owned my own company, I would be proud to have them representing my business.When you’re moving you expect there to be some damage somewhere and in the course of the move, a box spring accidentally hit the wall. That left a good sized hole in the wall but David came out the next day on HIS day off, to fix it. My rowing machine was a little bit damaged and I have no doubt that Juan will take time out to fix it. It really was my fault, not his and he even sustained a minor injury from it but no show of anger, only apologies.I highly recommend this company. I would hire them again.

Review №6


Did a really good job with both pick up and drop off. Movers were all professional and took really good care of our stuff. A mirror broke but one of the movers came right out and informed us of it and what specific steps we should take to get compensated for it (even though it was cheap and we didn’t care). Only regret was booking through a broker, Trinity relocation services, who were terrible.

Review №7


These movers were professional and courteous!They were a pleasure to do business with. Management was easily accessible and accommodating. The movers themselves were efficient in loading, as well as unloading. They placed all furniture and boxes in designated rooms and were mindful to not bump or scratch anything! I was extremely pleased with their service!!

Review №8


Nicole was prompt in answer my questions throughout the moving process. Cane was my mover with the truck and the dude is an all star. Personable and hard worker, there was not a scratch or dent on any wall. During unload Cane and Aiden were very positive and receptive to were we wanted our items to go and be assembled. I appreciate all of their hard work during the stressful moving process.

Review №9


I just had Tim and TJ arrive to pack up my furniture for my move out of state and they were absolutely fantastic!! They took exception care for all of my heavy and fragile pieces. They were fast and efficient, you couldnt ask for better. I will certainly be requesting them for future moves.

Review №10


I booked a local move with them and called to make sure it was still happening and they never wrote it down. So I’m moving myself now. Absolute professionals here, obviously.Edit: oh but it absolutely was. I called on 5/20 and booked it for today between 9-11am. You literally told me it was booked. You dropped the ball.