Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
All these people complaining about the new checkout system at the store. They have working full service registers again. They were under a remodel and it wasn’t finished before people judged. I have seen the hard working people at this store get screamed at over this. Yes they added more self checkouts but that’s what I’ve witnessed a lot in todays world because nobody wants to work. Shout out to the friendly employees at this store.
I do not hate all the self check out stations. I just hate that I mess up almost everytime I am ringing up my own stuff and have to call over someone to help.
I was waiting in line for self check out and a front end manager told me to go to a 12 items or less check out with a cashier. I told her I had more than 12 items. She said thats ok. Well that checkout line has no space to put products on. Therefore it took me more time to get checked out. Made it harder for me, and I was getting dirty looks from other customers who had couple of items in their hands. Please train your workers to use common sense! Thanks for nothing!
I purchased a standing rib roast for Christmas. It was one of the best I received. Just the right amount of fat and tender. Always a good purchase👏
We shop here often, and of course, they have pretty much everything you need.
A good Giant Eagle. Produce has improved greatly since I first started living in this area. Deli and Bakery are both great. Giant Eagle is not the most affordable grocery store, but with fuel perks and coupons it is manageable.
Curbside pickup is getting better here but not quite as good as Mentor (yet). Otherwise this is a good Giant Eagle, big. Their GetGo is usually cheaper than others in the Mentor area and they have a car wash too.
People are so rude in the store anymore. I hate having to make a quick run here, knowing what I will encounter on the inside. People block isles and are just rude. The world is not ending, it is just getting more expensive to live in it
Usually a well-run place with lots of stock. Its also one of the cleaner and well organized GEs Ive encountered. As long as its not a holiday or weekend, short checkout lines. However, they vastly overprice all of their food. You will definitely pay a premium here.
Your new checkout procedures at the Painesville, Ohio store are shameful! ONE lane with a cashier while every other lane has been turned into self checkout. The cashier isnt allowed to bag the groceries or touch cash. The cashier sighs and rolls her eyes and gives attitude as you move as fast as you can to unload your cart, bag up the groceries, reload your cart and pay. I watched an elderly woman who was every bit of 85 trying to buy $1500 in gift cards using cash. Because the slot to insert bills is only 24 inches off the ground, this woman had to get down on her knees to pay. It took quite awhile to insert that many bills and the cashier berated her the entire time because of how long it took. It was one of the cruelest things Ive ever witnessed (all while the manager stood 10 feet away and did nothing to intervene.) Shame on you!
I love the meat deals 5 for 20..00
Good selections. Can find good bargains on good name brands if you take the time to pricecheck. Could use more registers open. Its the only grocery store I go to. I dont like to grocery shop so its hard for me to rate
My wife went to the store for a few items, among them were donuts. Giant Eagle donuts are usually pretty good, but in the afternoon when I went to eat my second maple iced filled long John -- I took my first bite, and felt a long hair in my mouth. I went to pull the hair out of my mouth, and could feel the icing coming out of the maple icing. Needless to say, I wont be getting donuts from here anymore. I will be surprised if I go to shop for anything else as well.
Prices are high ok for a quick stop but I do my full shopping elsewhere
Great store! Way better now that the security guard isnt trying to be the mask police. Clean store, friendly staff, fast checkout. Love going here.
Store lines are long and slow. Self checkout is a mess, needing over rides for too many items.
Clean store, fresh produce, just a great store all around.
Got their rotisserie chicken called and they put one aside for us. The lady I believe her name was Vicky was unbelievably kind and friendly to us,wished us a good evening its nice to be treated nice and chicken was awesome! Thanks for a good experience and for your kindness.
Good place always clean but prices are too high
On Sunday 9/12 I didnt receive my groceries that I ordered online to be delivered to my house even though I was told they were delivered by Vanessa the driver. I called the manager at the Madison Wal-Mart and he told me he would call me back in 3-5 minutes. He never called. I never received my groceries. I will never shop for groceries at the Madison Wal-Mart again.
If you shop in person, you will find a store that has an excellent layout, is well maintained, and has an large, excellent assortment of products. Produce is fresh with a large assortment of organic produce and hard to find items such as celery root. The bakery has delicious, artesian breads, donuts, and you can not beat their pumpkin roll when available. The bagels are much lighter and less chewy than they used to be. I preferred the original bagels.. Meat and Fish assortment are excellent.. The down side are the prices. Except for sale items, prices are much higher than other grocery stores.
Grate place to shop! They have tons of freshly made meals, salads, and almost any food you can think of plus a maned departments, for pre made, very large deli, bakery and deserts, see food and a butchers dept. The maned departments usually 2 or 3 people that are knowledgeable and very nice!! The rest of the store has lots of verity, well stocked a very clean. They also have a very large wine selection and state liquor store. Great place to shop!!! 👍👍👍👍👍
Supply chain shortage shortfalls are filled with Giant Eagle products which proved quite satisfactory.
They have a lot of self check out machines, like 10.
Its my local grocery store, and its often convenient when you need to pick up a few last minute things, and the staff is nice enough. Their driveway and parking lot could use a little TLC seeing as the stretch between Get-Go and the Giant Eagle has potholes that arent exactly easy on your vehicle.
Seamed like a nice store...prices were a little high to me.and they dont have enough cashiers working.I dont use the self check out.because that what they are there for.
We have been using Curbside pickup since before COVID. The online system works well, the personal shoppers are wonderful. We appreciate the way they communicate through texting when they’re substituting or when there is an issue. The personal shoppers do a very good job and we appreciate them as well as giant eagle for providing this service. Thank you!
Lack of previously stocked brand name products 🤔. More and more own brand, which are no where near as good.
Its a great place to shop it was very clean they had more than enough registers open I was able to walk and find everything that I needed and as soon as I got to the registers there was a guy just stand there waiting for me so the stores run very well and everything is fresh I highly recommend this giant eagle
I like the self scan that they offer. It makes it so easy you just take the device and scan and put into the bags provided. Check out is so easy you just scan at the self scan island and pay.
Prices are very good. Very clean and friendly Associates. I can find almost everything here... I love it!
Its Sunday, 3 p.m. . It was great! Not too busy. I love going shopping there mostly because they dont change things around a lot. I know where everything is. My pharmacy is there too. Its been 15-20 years shopping there. Good people.
This is the first & only Giant Eagle Ive ever been to that REQUIRES you to have an Advantage card to buy anything/check-out!When I was here 2 years ago, it simply ask you to scan one or opt to proceed without a card.Now it requires one, or leave.I had to wait 10 minutes for assistance to clear the issue and scan/buy anything.If youre not a local, avoid this store. They are NOT customer-friendly.
Hands down BEST grocery pick up staff! Always super friendly and understanding of our preference to stay contactless and safe - but still having perfect quality items.
Im a truck driver. Unloading is slow here.
Good selection. Good prices. Excellent discounts on items most people buy on a regular basis. Plus you can learn discount on gasoline just by shopping for the things youre already going to be shopping for and theyre conveniently located. I suggest you stop by and grab those little things you need for your cupboard and refrigerator.
Great , clean store at Painesville location! Cashier was great too . Reccomend
Its great for product availability, but at this specific location the workers can be kind of snobby or rude. I also saw a young employee literally throwing the produce on the shelves so no wonder my produce is always bruised. Ha. Its also pretty pricey but again, the product availability is great.
Above average store that has a little of everything. There are fancy cheeses, international items, and seasonal fruits. Most importantly its very clean and organized. If you are looking for a grocery store for every basic need this is a great place to go.
Clean,well stocked cheap seafood
Snotty, the cashiers are all snotty. Specially the front end monitors.
Friendly staff saw that the self checkout line was getting backed up and offered the customer service counter to checkout. Great selection of fresh flowers.
Always my grocery store of choice. Low prices AND big selection. Unless you need SUPER fancy stuff, no need to go elsewhere.
Great to shop at for weekly specials and specialty items. It can get pricey though.They have a huge wine and beer department with a state store in it. And they just put in a new vegan cooler in the produce department which makes shopping even more convenient. Great cheese department, too.
Great variety. Excellent choice for beers 🍺 A bit on the expensive side. I mostly come here for meat now that I dont work for the company. Most of the staples are quite a bit more than either Aldi or Walmart. Its always clean inside and the shelves are usually full.
I just went in there on Friday 1/17/20 to get some flowers for a couple people/secretaries whove been really great to me over the past couple years.The woman working the floral counter was great. It seemed like we were getting off to a rough start but I tried being really nice and she ended up giving me a great arrangement for almost half my budget. I think she saw my jacket that indicated I was a college student.The arrangement was beautiful, creative, appropriate for the occasion, well put together for transportation, and priced very well.The person I gave the flowers to almost started crying because she had been having a horrible day!I love how this chain of people being nice, helpful, and thoughtful showed through in my day, its so rare these days so THANK YOU for helping me maintain my fainth in people and humanity for another day.I hope someone reading this pays some kindness forward because it can and does make a difference!!!
Great service very polite and helpful
Usually clean and stocked well. It always seems like the lines are slow moving or really long and they choose to have some rude cashiers at the self check outs for help.Good place to pick up a quick meal to go or some flowers as well!
Today was an exceptional visit I ran into somebody that was in the cosmetic area and health area and they really knew their products. She was extremely pleasant and helpful. Seems like all the other employees were asking her questions as well as the customers.
Good for specialty items and sales specials, otherwise theyre pricey. Love the state liquor store inside the beer and wine department. And the new vegan section in produce is convenient. Good prepared foods, sushi and beer on tap thats available by the cup for an extra fun visit.
As Giant Eagles go, this on is rather good. The store is large enough to have a wide variety of products. Sometimes I think they try too hard but come up a bit short. The photo is if a generically decorated cake they had for Super Bowl Sunday.
Great grocery store. You can just about anything you need. They have a great produce selection. The bakery is great! They have a pretty good beer selection as well. Large parking lot. Easy to get in and out of. Pretty solid choice for groceries.
Store shelves are empty alot of times and no employees stocking them. Alot of times employees are standing around talking or maybe hiding someplace. Good help is needed here as this scenario as been going on for years. Good management would make this store better. Bad management and slow cashiers make this store a nightmare.
The cashier I had was a very rude Young Man. When I asked him to put my chicken and my laundry detergent in separate bags. He snidely said they are in plastic containers. I had to tell at him to please put them in separate bags. I will start shopping elsewhere... not the first time for a ride cashier there.
Meat is priced high, and quality is not consistent. Produce prices are consistent with the area, but still high. Dry goods are also high. Cashiers are amazingly SLOW. Lines are always long, and it takes almost as much time to get through the store as it does to check out.
I really like store. Its clean and easy to locate what I need or want. My problem is checkout....I felt the checker was in such a hurry to check me out and the machine processing my card malfunctioned twice. She was so upset her time would be messed up. She wasnt friendly just worried about her time. Not the way to run a business. I liked it when cashier was aloud to be friendly and smile. I left upset someone would lose their job .... or pay.
Got my flu shot here. Good, clean, but busy store. Very nice actually.
Giant eagle is awful and way over priced. Long lines, unhelpful employees, and never close to though registers open.You can get better produce for the same price at heinens or the same produce for cheaper at marcs.
The store is clean, the staff helpful. The cashier, Anthony, was very engaging and worked hard. He has great customer service skills and a his work ethic shone through.
For people trying to be safe and choose curbside pick-up, DO NOT use this service, it is a scam! Wal-Mart is better.They lied to us on our last pick-up and substituted items which were much more expensive than they told us on the substitution call. When we tried to call to make it right, they refused since we approved the substitutes, even though they lied to us. Go to wal-mart instead, they will give you FREE substitutions there and much better customer service.
Only shop there once a month or when ever I need certain items. Always crowded and no lines r open is the main reason I dont go. Never go on weekends unless u go late
You think if you order a prescription and they cant fill it they could pick up a phone and call you so you dont go to pick up and its not ready
Giant Eagle is a bit expensive, but the quality of food is worth it and the employees are very friendly. We did miss the Eagles Nest, but my daughter would be too old now anyway.The deli is always fresh and the people serving us have always been friendly. They even give my daughter a free slice of cheese which is very kind and makes my daughter enjoy coming too.The card selection is top notch. I always find great cards here. The pharmacy technicians are also very friendly.
Never enough cashiers. Everyone is rude as hell. I usually go to another giant eagle, even though its the closer one. Meijers is probably the better option. Everyone is so nice there!
The store has an odor of spoiled meat and seafood as you enter. Produce only lasts a day or three after purchased. The meat, even the expensive stuff, has no flavor. The prices are high, and the selection keeps changing to lower quality manufacturers. The only thing worse is the wait in line. Why shop here?
It was great! They were out of cool whip. my husband asked someone if they had anymore and he immediately said he would check He came right back with more! Lines were a little long and one of the managers didnt hesitate to pitch in and opened a line to check a few of us out. Thank you
Store doesn’t follow mask mandate. I told someone to wear one. She got in my face, threatened me and made a scene. Employees did nothing. I made a report and the security guard told me to grow up.
Garbage in parking lot, thats 1 star
Excellent location. Easy to get parking 🅿️ Has a Get Go station opposite. Free Air! Excellent Perks Rewards program. Very friendly staff.
I love how they bag all your frozen and refrigerated items in paper and plastic. Great customer service, and a great store layout.
Great food selection, a lot of ready-to-eat choices made in the store, and great quality products. I also really like the way they handle the carts at checkout, makes checking out very smooth and easy.
Crowded higher prices like most places. Out of some things
I avoid this store as much as possible! They move the merchandise around all the time and there are always lines at the checkout... Update: as of a couple weeks ago, they started a Curbside pickup!! You order everything online, pick a time for pick up, and they bring it to your car!!! Now Im happy :)
I use the pickup service. Good shoppers & loading staff! Dont let the line to pickup fool you. These people move FAST.
Always clean and well stocked. I try to avoid going after work as the checkout lines are insane even tho there are a bunch of checkouts open. Just very busy around 5. Other than that wonderful store to shop.
My favorite grocery destination. Always fresh vegetables and fruits!
Easy store to navigate. Good gluten free selections that are consolidated so you can save time if you need those. Decent international aisle.
Had to speak to a manager about an employee who leaves wet paper towels at the end of the self checkout lane where my food is so she can wet her fingers down for whatever reason. This is after mentioning it 3 previous times. Disgusting, especially in these pandemic times. Told them next time Im taking a picture and calling the health dept.
You must shop here... There is an abundant selection of everything.You will find items here that you will not find at most grocery stores. Produce selection is wonderful.... Beer and wine choices abound.... Deli is crazy. Fresh baked goods with cakes and donuts and excellent fresh beads. Of course the butcher section is glorious as well.
Love everything, except when they rearrange
Got grocery delivery today and exporting was kind of slow. I think I was outside parked for 10 to 15 minutes. Maybe they were understaffed but that didnt make it any better. I love the service and will continue to use it.
I’m a loyal Giant Eagle customer and shop at the Painesville location almost every week. Because I’m currently unemployed due to illness, I rely on sales, coupons, and cashback offers to help lower the cost of groceries for my family. I typically spend hours looking for the best deals and noting any exclusions or criteria.However, I’ve experienced many setbacks in the last year. For starters, I used to receive my Savor Rewards every month, but I never got them this past February or March — and there were other months of inconsistency, too. I also have issues with their mobile app not applying the coupons I’ve clipped to purchases I’ve made. This happens regularly, at least one visit per month, if not more. And just a few times, the price of an item wasn’t as advertised by its sticker.If you’re not careful and observant, you could be paying a LOT more than you were expecting to. It’s reminiscent of a bait-and-switch situation. And whenever I *politely* complain to the cashier or Customer Service about missing discounts, I’m met with attitude and pushback and often treated like I’m at fault or dumb. Price adjustments are granted begrudgingly, which really leaves a bad taste in my mouth. One cashier even yelled at me and held up the line to teach me incorrect math. I have my Master’s degree in Chemistry; math is not the issue here.
Went to purchase 2 dozen doughnuts on a Friday. When I got there at 7:30AM, there was still a very good selection to choose from in the self-serve cabinets. My cashier was very friendly and efficient and even taped my boxes of doughnuts up for me. Thanks!
Dont like going here. Giant Eagle has a lot of selection. Their bakery is good. There is always a lot of people here and lines are long. I usually leave in a bad mood after stopping here. You cant use the quick checkouts if you dont have their store card. I only go here as a last resort.
They have curbside pick-up now. Free. You go online and shop for anything you need and a personal shopper will shop on your behalf picking out the very best produce meats anything you whish. You get to pick your day and time slot to pick up your groceries. You park in the designated area out front and call when your parked. They come right out too. I think we only waited 3 minutes before our personal shopper brought our groceries to our car. You can pay online or in peson when they come to your car. You dont even have to get out of the car. They do it all absolutely free of charge. We have done this twice now. The personal shoppers are quite friendly and cheerful. Its freezing out tonight and our shopper was bubbly and happy for our business. This service is wonderful. I hate shopping and my husband is handicapped so this is great for us. We save about 10 to 20 dollars a trip doing curbside pick-up because when we shop ourselves we tend to pick up temptation items we dont really need. Our order was perfect when we got home. The fresh tomatoes and salad items and fresh basil were better than expected. They really cared about picking the best items to fill my order. Im proud to give 5 stars for outstanding service. Thank personal shoppers.
Prices are pretty steep unless you specifically shop for deals, but they can be found. Sushi is pretty good for grocery store sushi. Large selection of beers and and wines & has a state liquor store inside so that is convenient as well.
We love Giant Eagle. Youll see us there every Saturday. Great stock levels, complete inventory, fresh produce, a creative bakery, a very extensive wine and liquor store. Reasonable meat prices (as compared to the area), convenient pharmacy and GAS POINTS. We also visit Get-Go to redeem gas points about once every 2 weeks. Dont forget the food court area - never shop on an empty stomach!
Store too big, too much processed food, long lines at checkout, produce is ok, meats & poultry below average. Can never get a smaller cart for shopping. Painesville shoppers rude and consistently block aisles, indifferent to other shoppers. Do not recommend this store to anyone.
This Giant Eagle is way better than the others for fresh foods. The cooked food section is great! Their Sushi is wonderful! Tons of fresh produce! Really nice wine and spirits section! It is a giant eagle, so it is a bit more pricey.
Plan on waiting, rarely more than 3 lanes own, day or evening. Finding a product once doesnt mean itll ever be there again. Meat is pretty good but Im not sure its worth the trouble
Overall the location has earned high marks for cleanliness, value, quality, and selection. Today, they seemed to have issues with prices not scanning with the correct price. Technology is great, but problems like this are troubling.
Great food. Long lines for a person checking you out rather than an automated register. Also not much elbow room with a lot of crowding. Worth it just for the food items though. Walmart cant come close.
Got catering party trays . Disappointed order them 2 weeks in advance and had to wait 40 minutes due to thay were still not ready . Let them know I was there 1 hour in advance unsatisfied customer. But the food was very good .
Very nice place. Little confusing on ways to get around.
Mothers day shopping and store was very busy. I was still able to get in and out in a reasonable amount of time. Plus strawberries were buy one get 2 free with Giant Eagle card.
The store is putting non organic cucumbers in a section marked organic. Who are they fooling.
We would shop here a lot until their prices got higher. We now shop at a competitive grocery store down the road and save over $100 dollars a month. Giant Eagle has a great selection of products and services but would gain more customers if we a little more competitive.
Always clean, well stocked, and conveniently open 24 hrs. The staff are always friendly. From the clerks to the stockers. The sales are great. I usually buy more than I plan.
Pretty good selection. Prices can be pretty high. An example is a particular brand of spaghetti sauce is nearly $8.00 whereas at other stores its nearly $4.00. Sometimes they have decent deals going on.
Always have to wait forever in line. With very high prices and a small selection. But very friendly and helpful employees except for the supervisor/ front end mgr.
Nice clean park. Good walking trails. Fishing is ok. Just one more jem of the metro parks.
Nice store, they seem to have ALOT, of anything you are looking for. Quite a large store!
This is a very nice Giant Eagle store seems to be larger than most has a really good selection they have a nice cafeteria area or Cafe area I should say but like all giant eagles they need to adjust their prices to be a little more in line with other stores but if you shop with the card you can get good deals
The last time I had gone to Giant Eagle, I had to point out to a store employee that every single box of fresh organic strawberries were days beyond rotten. They were becoming a brown/black color and also had started leaking juice from them starting to decay. I also had to point out that all of the greens on the beets they had out were all eat up by bugs. There were other fruits and vegetables that looked the same way. A good amount of fresh produce was days old and looked like there is no quality control in the produce department. Everything else in the store on the other hand is top notch.
Very clean and well kept store. Staff is super friendly. Im giving only four stars because they tend to drop the ball during peak busy times in having enough cashiers.
Giant Eagle has the best hot foods. They offer 5 prepared lunch/dinner items for $19.99, which is enough food for one person to eat all week long. It is pretty expensive to shop there; but youll find better quality, when compared to other places.
Giant Eagle has great deals weekly, with great fuel perks. Learning about PRO perks still
Very nice giant eagle I live right behind the willowick one but they dont carry nature basket drumsticks so I have to drive all the way out there to get them otherwise it was a good experience very nice seafood department
Love this store. Very friendly staff, always clean. And I always can find what I’m looking for.
I visit Giant Eagle in Painesville for all of my sushi needs, locally. This market sells surprisingly high quality sushi and is one of the very few places that exist in town that sell it on demand. Its made daily and the sushi chefs are always very friendly and nice towards me when I stop in. The chefs follow AFC Southern Tsunami menu, which can also be found online. I found this to be extremely helpful when ordering custom rolls, which the chefs here will also do occasionally. The chefs are not around during all shifts however, so I would recommend visiting during morning/afternoon hours to increase the odds of the chefs being available.
Curbside pickup is the only way I can shop and first impression is theyre fantastic employees, fixed a minor problem without hesitation and I appreciate that, courteous, friendly, highly recommend
The go to local market. Good variety, decent prices easy checkout. Produce doesnt last as long as other places but not bad if you plan to us it within a day or two.
I absolutely love the curb side express! They pick out the best produce for you too (I was leary of that)! This is my 4th time trying it and its a back saver for me!! They load your car, EVERYONE is so nice, if you forget something, just call and they will grab it for you!! Awesome! Just awesome!!❤️ THANK YOU GIANT EAGLE AND YOUR WONDERFUL EMPLOYEES!!
Always well stocked with what you need and on top of that the staff is friendly and always willing to help you find what you need
Over priced. And a lot of the times I get crazy attitude from the workers. Very clean and more times than not people are helpful. But they have to be competitive with pricing or meijers will run them out of town.
Lots of choices including sushi, deli, hot foods and fresh meat selections clean and friendly staff.
Has most of your grocerie needs available. Price on produce is high and their meats vary in both price and quality. Staff is friendly and helpful though. Which is nice.
Produce for about the last year sure is not what it use to be. Sisters city she no longer buys much produce from hers either. Simple thin green onions were replaced last summer buy these huge slimey ones. Same time I wanted green peppers and found some spoiled in the pile. Ever since I just dont really go here. Prices are so high for most everything for what its worth.
I recently ordered a casatta sheet cake from Painesville Giant Eagle bakery for a baby shower. Everything was ready on time, the image I asked for was done really well and it tasted amazing! Thank you for awesome cake!
Great Grocery Store. Use their Delivery Service to my Doorstep All the time. Beats dealing with going to the store and risking falling, virus, and such.
Went here so my husband can go to the bank. I looked around a tad and they have so much more products and choices than other Giant Eagles. The first thing you to when entering is the produce! Wow wee, every Giant Eagle needs to be like this. The store was full to the brim of people and I can see why. Would not mind seeing more next time.
Hard to rate it higher than 3 stars when their produce is always about 5 days older than it should be (goes bad at home within a few days) and you have to endure that parking lot. Theres no easy way in and its nearly impossible to leave.
A little pricey but well worth it sometimes depending on what you get.. Plus, the state liquor store is located on the inside and its cheaper than the majority of the State Liquor Stores in The Area!
Giant Eagle is an absolutely terrible experience in Paynesville every single time period the self check out machines are always down the people are extremely unprofessional and unhelpful and very rarely even pay attention to you I have switched to Myers it is much better in the people are much easier and more helpful to work with.
I had left my cell phone in a cart on accident after I had grocery shopped there I was so worried because my phone did not have a lock on it and my identity was in there thanks to customer service and the mystery woman who had grocery shopped and saw my phone in her cart as she was putting her grocerys in her car I got my phone back because she had turned it in I dont know who this lady was that turned my phone in but thank u from the bottom of my heart bless your life and bless u because she was honest and turned my phone in I got to finally rest please anyone if you find a wallet while shoping or phone please be honest and do the right thing like that women did u can make someones day
The cashier Tim gave me a whirl of agony when the self service register was acting up. He proceeded to yell at me and then talked out loud about the product I was buying (it was a bit embarrassing of what I purchased) he then tried to accuse me of stealing but the register said I scanned the only item I purchased. After this fiasco he did the same to an older woman who was having trouble with the register. I wrote a review with the survey site on the receipt but no one got back to me. Its best to avoid this place.
There chicken was good but there ribs where a bit dry and I havent had many dibs dut there was this weird white flexible thing that went threw it that I havent had with other ribs but watever it was good and I like the store
They dont carry my Ocean Spray Cranberry energy drink. That disappointed me. Staff has always been very polite & helpful.
Little more pricey,but the food is really fresh most of the time,nice selection of cheeses, and a good place to have your pastries made,and you save money on fuel also when you buy groceries, nice selection of domesticated beers too.
Self check out lanes all having issues. Asked for help at mine and associate walks briskly past me and gruffly says, You dont have a Giant Eagle Card. She was rude but its also crazy that self check out is only for card holders. No signs posted that you must have a card. Frustrating experience.
Good prices, good selection for grocerie store. The bank in it however is no longer open on Sundays. It closes now like the rest of them. Which is fine.
Best and biggest giant eagle around Lake County Ohio. Clean and many more choices on products.
With both a Save A Lot and an Aldi nearby, Giant Eagle is always my last stop. Great selection but their prices are ridiculous. I always leave feeling as if Ive been ripped off.
I still hate this store.The had nothing that i needed.Id rather go hungryb than shop here.
Store is huge and some things are hard to find. Staff super friendly and helpful. Check dates on produce- sometimes expire that day or next.
Sunday March 29th 2020 I purchased Giant Eagle brand cranberry juice, when I arrived home and was putting it away I noticed it had expired January 15th 2020, I called the store and told them what had happened and was advised to bring it back and exchange it, when I was walking up to the service counter the lady said we do not accept returns before I even reached the counter, I explained what happened and told her about the phone call but she again repeated we do not accept returns so now they are stocking expired items on the shelf and refusing to replace them, very poor customer service
Loved it!!! My new grocery store
Local grocery store with just about everything. They even have grocery pickup where you order online, schedule a time to pick up and they even load them in your car for you. If you have to run in for something, there is a good chance it will be on the shelf too.
Lines long, but, cashiers doing the best they can. All employees wearing masks, too bad more customers are not.
I got a whole bunch of food and Im happy and I had an awesome cashier and her name it is Linda B
I know its not the fault of the store but very few customers were wearing masks. Painesville is a section of Lake County where a high number of Covid-19 cases have come from. Just sayin
My favorite store period!!!!
Good seafood..But kinda over priced on everything compared to walmart or save a lot
The stores are clean. I like their prepared foods. Good selections of produce, wine, etc. However, there is always a line when I check out.
Better than Walmart Neliah was helpful👍🏻
Horrible experience. Several employees stand around doing nothing. Theyre rude. The store is always a mess. Several checkout lanes are closed during a busy time,causing long lines to form. Ridiculous.
They have everything but sometimes prices are high. They have good produce and good sales!!
I used the curbside pickup for the first time. I have used Wal-Mart Chardon curbside pickup as well but used that 4 times. Giant Eagle needs to take a look at Wal-Marts set up. It is far easier, user friendly. Pick up area is well labeled for customers & is separate from general parking. The whole process is far, far better. Doubt I will use giant eagles program again. Wal-Mart even gave customers 10.00 off first order plus I was surprised to receive a welcome gift from them, a small thermal tote filled with nice different things to try. Fyi
This Giant Eagle ebbs and flows. Sometimes it is a 5 and others just a 4. Been shopping here for years. Its mostly top notch, but there are periods when they arent on their A game with quality.
Very clean store good prices great selection on soup and fresh deli.On Fridays there is a $5 a dozen donuts special.
Good customer service!
The store is always well stocked and clean!
The staff are friendly and willing to help if needed. The lines are decent but when they do get long it takes them awhile to open another register.
They have decent prices and an OK selection, though they have dropped some items recently. They reorganize the store ridiculously often, so its hard to find things for regulars.
Great store to find what you need.
Over Priced! I just go for the produce. Take your Giant Eagle to Target and compare youll be shocked. Dont buy into the 10 cents off a gallon of gas discount.
Good variety of food, better than other stores in the area. Always clean, well-stocked, and neat. Cashiers tend to be very slow.
Good amount of choices. friendly staff. strawberries here usually are not great. shopping Sunday night you risk them being out of peppers
Some people shop here because it makes them feel better using there ebt card on name brand items instead of buying them at save alot like every other working class american that stands for the anthem. Always a zoo full of the typical painesville smegma.
Love this Giant Eagle! Clean and well organized. Everyone who works there goes out of their way to be helpful and kind. Which is why I go out of my way to shop there!
Best Giant Eagle within 50 miles in Lake County, Ohio.
Easy to find what I wanted, courteous employees were helpful when needed, bought some apples, they looked and smelled so good, I wanted to take them home and eat them, so I did.
Very organized and clean store! They even have the convenience of scanning your own items and bagging for those that hate lines...Cudos to the management
This place is always busy. Lines of people at the check out. Not all check outs open. I stood for 20 minutes until I got my shopping on the belt. Im never coming here again on the weekend!
Great store! Awesome selection of pretty much everything, a little pricey on some items....Just have to be a savvy shopper here!
Friendly help full😊
I frequently go to this Giant Eagle because its close to home. They always have my husbands favorite icecream and that is all that matters.
Some good deals if you take the time to find them. Better deals if you use the iBotta app. Best not to shop there for everything you need though, youll go broke.
I think this is a company store. I much prefer the private owned. This company store has everything thing you could need. And a good location.
Easy to navigate and friendly staff
Always clean, and nice staff who is there to help if needed.
They just cannot keep baskets available for customers. Go there for convenience or special items..otherwise I like Aldis or Sams as they have equal quality and better prices.
Clean, large and well stocked. Noticed an improvement on number of cashiers working open checkout lanes.
Overpriced and always long lines... I waited 20 min in line at a checkout with lots of angry people..Simple solution hire more emploees or staff better during high volume times!!
Always clean and stocked!
Prices are a bit higher then smaller stores but they do have good deals and the fuel perks are a plus
Better selections and more product in Stock than the one closest to my home. It was way to crowded 2 days b4 Thanksgiving, even the express lane took awhilw.
Clean with lots of available products. Pricing is generally good. Early morning and late evenings are best times to go when crowds are low.
Love the place my go to spot
This is the only giant eagle I will shop at. They always have the shelves stocked and they stock a lot of product choices. I can always get what I need and the staff is friendly.
Usually youll have to wait for long lines
I love showing up here at 3AM and drowning my sad lifes pain away by buying Kellogg products when I should be sleeping. Sometimes I dont even get stabbed in the parking lot!
Had to wait for about 30 min, in a car with unreliable heat in 20 degree weather. Not a great experience!
I love giant eagle(big bird), its clean ,organized and great products. Some things are expensive watch for sales
Store is always well stocked,with fresh produce, bakery and meats. Nice staff too!
Parking lot and gas station have a poor traffic pattern. I only go here when I am nearby and really need something. I prefer to drive out of my way than go here.
Has lots of items that are frest. Nice co-workers and staff. Bathrooms are always clean and produce is always freah and delicious.
Its always clean and well stocked. I shop here frequently, Never had bad service.
A bit pricey but a clean well stocked store. Produce very fresh.
4.2 (199 comments)
Review №1
2022-02-25Bakery department is very understaffed and slow. They didn’t have my order that I placed a week prior, and when I asked for another cake she seemed very busy and upset. Another customer came up behind me and then she took care of her first! I waited for a good 15 minutes. I normally wouldn’t mind but I was ignored and treated rudely.
Review №2
2022-06-26Clean. Most items are in stock. Fast get out of there process.. thats important to me and you. Nobody likes lines. But its always been pretty quick. Thats awesome.
Review №3
2022-04-05Amazing!!! Im gluten free and sugar free and they have lots of keto/gluten free options which Im very happy about. Great produce. Its more speedy than walmart but you get more options on health foods so it works.
Review №4
2022-03-28Not enough cashiers. Older people will never give into using self checkout! Any store that operates on making it hard on senior citizens or anyone else by limited employee cashiers or no cashiers at all will loose my business. On an other issue why does Giant eagle feel the need to change the merchandise around all the time? Makes it difficult to locate items. Dont give me the catch phrases of doing this to make a better shopping experience. That is insulting.
Review №5
2022-01-10The kids that collect shopping carts were very rude! Youre self checkout attendant doesnt acknowledge customers. I understand everybody is short-staffed but you still need to be a pleasant person
Review №6
2022-02-19I buy the giant eagle thin sliced chicken breast.I bought it on the 18th of February and it says it’s good till the 26th of February. When I got home both packs were frozen in the center. If you look online thawed chicken is only good for two days in the fridge 🤦♂️
Review №7
2022-03-16Absolutely wonderful staff. Everyone is so nice. Don’t understand all of these negative reviews. If ur waiting in line too long, it’s not the pharmacies fault. They have to run certain checks before handing them out. The drive through is just for convenience, it’s gonna take the same time as it would if you went inside. It’s not like ordering a burger at McDonald’s. Lol and some of you act like you’ve never had a shot before. Yes they have to stick the needle in ur arm. Yes it may get bruised and hurt. It’s not their fault ur body reacts differently to the vaccine.
Review №8
2021-01-18Very easy, great location to get your local needs! Staff & greetor very helpful. Thanks for your business and following Covid guidelines.
Review №9
2022-04-01I recently tried curbside shopping and it was wonderful everyone was very helpful especially Donavan who ran around the store taking pics of products for me to see, great customer service!!!! When I regularly shop inside everyone is very helpful!
Review №10
2022-06-22They keep changing the store around modernizing it seems to be working its easier to find things now and prices are competitive people willing to help you good staff good deals