Get Air Trampoline Park in Akron
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Akron, Summit County, Ohio, US
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Site: https://getairsports.com/akron
- Monday:10AM–5PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–10PM
- Saturday:10AM–10PM
- Sunday:10AM–8PM
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Had a blast with kids there. Lots of areas and stuff for them to do. Decent price and didnt think toddlers could play for more than an hour but def. Will do two hours next time. Staff was nice, best to sign waivers before going so you can skip having to when kids are ready to go play.
Such a fun place!! Weve been to several trampoline parks, but this was is the coolest. My kiddo had a blast. There is an array of activities for the kiddos and plenty of staff monitoring the equipment. Kiddo LOVED the Zipline.Prices are reasonable and the two for Tuesday is a great deal!
We hosted my daughters 3rd Birthday Party at Get Air a few weeks ago and we had a great time! Colton was awesome to work with. We had to push her party back a week due to covid and they were completely accommodating. The party area was set up for us with everything we needed. All of the kids had a great time and we are looking forward to our next visit!
Bathrooms had toilet paper all over the floor and it was overall very dirty. The purple obstacle balls were cracked/ broken. Zipline was broken and was unable to be used. The place has seemed to go downhill over the years. There is no staff walking around making sure things are going ok and that people are being safe. Multiple kids jumping in at the same time off the trampoline foam pit to the point someone is going to get hurt. Parents also think they dont need to watch their kids because they are at get air and feel the place is a babysitter. I witnessed a kid throwing very hard aggressive punches on another child that was down. I bet the staff wasnt aware of the fight that almost occurred between families over by the dodgeball area. If you come here watch your kids because others wont be watching theirs and there will be no staff making sure your kid is safe. We wont be going back
I visited today the worker checked an individual in under my name then I happen to check in and he began to get loud after I began to fill out a waiver for the other individual saying I obviously can’t read read the sign over my head just rude telling me to leave like my child was still tying his shoe and grabbing coats they don’t seem to respect how they say things to people at all I will not be back then wonder why it’s never a full house they are rude
Trampoline parks are always a toss up between ‘well done’ and ‘half way attempt’. This place is definitely on the leading edge of well done. Immaculately clean and top notch equipment, very high on the wow factor with the kids (9,6, and 3). Many unique features and a lot of variety relative to other local places around here.Rules are reasonably enforced but not over the top. Many of the activities are accessible for all ages. Pricing is quite good compared to other facilities.Great experience all around, we will be back.Edit: I would highly recommend the ownership invest in some improved signage. The banner on front of the building doesn’t reflect the high quality of the facility, and may deter some suburbanites.
My family and I came here about 2 months ago. The girl at the front desk was extremely rude!! My grandson kept pulling off my daughters mask and the girl at the front desk says with an attitude I will not wait on you unless you have a mask on!! So, I took my grandson and my daughter fixed her mask and was waited on. I really wanted to just walk out and leave after that but we stayed so the kids could play. The restrooms were nasty. In the womens restroom there was feces in all the toilets and apparently people dont know how to flush!!! There was toilet paper on the floor, used paper towels on the floor, the sinks were dirty. After seeing that I started to wonder how clean the rest of the place was. Especially the foam ball pits that the kids play in and jump into. We ended up enjoying ourselves and theres lots to do but this front end girl definitely needs an attitude adjustment.
Staff was very nice and helpful.Prices are good compared to some in the area. Kiddie area is kinda small and not much for them to do. Placement of a basketball hoop right by the kiddie area my daughter got hit twice while being in the kiddie area by a ball. There is refreshments in a vending machine. Very clean facility.
I used to love coming to toddler time until today. I walked in and no one was at the front desk or anywhere to be found. I waited about 5 minutes until the lady came out, very rude. She asked how long we were jumping for and I told her we were there for toddler time. She said ok but how long I said probably an hour I’m not sure I have never been asked that when I come for the toddler time. She then charges me for one hour to jump and said sorry I’m new I don’t know. Now mind you we come every other week, and usually love the staff, so relaxed, fun, happy. Today was not, she kept muting the music was listening in on our conversations following us around making us feel very uncomfortable. Not watching from a distance. She was sweet at the end but it was not a pleasant experience. I will not be returning to this location anytime soon.
Went there on a weekend with my boyfriend and nearly everyone there didn’t have on a mask. On the website, it also states that younger kids are separated from everyone else, but that wasn’t the case. We nearly jumped on younger kids who just popped out in front of you mid jump. There was also no management as there were teenagers running all over the place, nearly knocking you down. You may be better off going somewhere else.
My kids had a blast at this trampoline park!!! We decided to try something new by going here instead of Canton and it was a great choice! You sign a waiver when first checking in, then pay to get a wristband, and off to jumping you go. My kids loved how open it was and easy for them to go from one area to the next and much of the time while still jumping from area to area. They also loved the obstacle course area on the right side and the Dodge ball in the back. It was much larger than we expected. I asked them if they would rather come back to this location or go to our normal location in Canton and they told me this they choose here! The only downside is the prices are a bit high. We jumped here on a Sunday and for 2 kids above 46, it was $36 for 1 hour. This included socks but....that is a big high! They also do not allow you to wear any gripper socks besides the ones they sell. Next time we will look for a coupon and hope they have one!
RUDE! Was our first time. We had reservations for 6:30 and was told that we would be able to go in till 7! Didn’t matter that we reserved time. The girl at the front was disrespectful and so rude. My husband was asking kindly how we go about getting refund. She walked off huffy saying OMG. Then came back being VERY ARGUMENTATIVE. We will NEVER come back here again! GO somewhere else not worth it!!!
The place was very clean, the kids loved it. we had to leave a half our early because of a group of kids came in and started disrespecting the staff members and also 4 or 5 of the kids were starting fights with the other kids including our grandson. there gardians were also very rude with us when we told them about there kids..This place wont last because these disrespectful kids and parents . just like the mall across the street. its a shame
Great for older kids and the prices are super fair. Dont waste your time if your child is under 46. Tiny little corner with not much for them to do. Plus my older child wasnt allowed to come play with my younger child since she was over 46.Editing: We came again and they let my youngest play wherever and just warned to watch for the older kids. Much appreciated!
Very nice place very fun even for adults highly recommend the 2 girls working tonight til close very good customer service very nice kind me and my little one had a blast on daddys day with my kid thank you girls made my day definitely be back Sunday and for his birthday in July have to set up a party
I will be calling corp to make a bigger complaint the staff was rude and the place was disgusting they let the animals go at the zoo and this place is filthy especially with covid you would think they would clean it better but it was very disgusting and they dont sanatize at all according to the guy that works there
I took my family here for the first time this week. Ill start off with the Pros: Get Air has more fun things to do in comparison to Sky Max and Sky Zone. The establishment itself inside was nice, minus the non working computers to sign waivers. The Cons: The workers are NOT paying attention at all to the kids or anything for that matter. Very unsafe!! I witnessed little toddlers falling in the foam pits almost getting suffocated until a random customer came over to lift him out, all the while the workers are on their phones, looking around bored twirling their lanyards, sitting down. The zip line wasnt watched AT ALL the whole time I was there and while one kid was getting ready to jump another was holding on to the ropes and they were yanking things and little kids cutting in front. Not a worker in sight cared or monitored. People drinking drinks on the equipment. Kids kept jumping when others jumped in the foam pits. None of the workers cared if kids all went on things at once which could result in injuries. No one cared if people were cutting. Management, I hope you read this! This could be a really awesome place. Nice activities and party room. You need to crack down on your employees and make sure they are doing their jobs. Sadly even though this place was more fun to my kids and their friends than Sky Zone & Sky Max we wont be back due to the lack of supervision or care from the employees. I had to follow my kids around and monitor everything they did so they didnt get hurt, have a kid jump when they did, a toddler run in front of them and get hurt, suffocate in a foam pit etc. You should monitor the lazy workers!
We booked a party at this location. I was very unimpressed we with the service we received. The party was from 3:30-5:30 (march 7th). None of our group got to begin jumping until 4:00 because it took our party host that long to check us in. He didnt seem to really know what he was doing. It was stressful and embarrassing for me as the mother of the birthday girl. My nerves were shot for the rest of the party just because of the disorganized manner in which our party was handled. Then, in our party area, a get air host of another party told our party to quiet down. If I really thought they were being disruptive I would have said something to them. Im very conscientious and considerate of others. I literally never saw our party host in our party area. We had a spill but had to leave it because there were no workers around for us to ask for paper towels. There should be a drinking fountain more conveniently available to jumpers. I had kids asking me for water left and right and I had none and didnt know where the drinking fountain was. Another party had balloons. Their balloons popping sounded like gunshots in that room. It would be so much nicer to have separate spaces for parties. My daughter and her guests had a blast which I appreciate. My daughters father had to wait 20 minutes in line to finish paying for the party. We could have just walked out. It seems like the host should approach the parents to get the final payment to avoid this kind of situation. I will never book a party here again. We will go to get air again because my daughter enjoys it, but I am positive that I will never subject myself to that party experience ever again.
Everything was going great until they throw you out without notice. Suppose to be 2 hostess only seen one for which she was very nice but I had to go find someone to get the drinks when I went to find her she was on the register ringing out customers. Short staffed? Or not we only had one hostess and was doing different jobs. And the large pizzas are really medium only 8 pieces pre pizza, not a large, large is 10 pieces like I was told so I had to run out real fast accommodate and run to get 2 more pizzas just so the kids and parents could eat, and no one said anything and I had to waste my time away from the party to do this, to get charged 50 more on the bill already. 320 was my initial total but came to 416 plus the food I had to makeup from them not having the right pizzas order. And still no one said anything! At the beginning we was told that we could have brought other stuff in that their more leinate there than when you call the main number???? Only notice we got was a guy coming back there not being nice at all, everyones mouth dropped when he started talking the first time he spoke, very sad to act that way in front of children 5 and under. I would hope you wouldnt treat paying customers like this in your establishments. Ive been in customer service for over 20 years and a manger for over 8 years and I can personally say this employee was very rude and wrong for the way he acted. The he stood there watching us rush the kids out like he was gonna fight or something not pleasant at all, and making rude comments, we even helped clean up and still got treated very bad. And I be calling first thing tomorrow to talk to someone about this. If I would have known this would happen I would have spent my money somewhere else, I paid over 425 plus for 2 hrs to get the whole thing ruined just from this guys actions. not sure what hes used to dealing with but this was a 5 year olds birthday party and sad we had her classmates and other children along with her teacher so if you would like to speak to them they will tell you the same thing I did. We came for the grand opening and this us why we chose this place but that was a very big mistake and sad situation to a place that we would have recommended and continued to visit this establishment but you definitely lost ours plus others coming to your establishment. It could have been a great birthday party but just from ones actions ruined the whole thing by being mean and rude. Plus some parents with toddlers payed extra to help their children play but we had no issues until the guy came back and totally went off on our party for no reason very unprofessional.
We planned on going bowling tonight but apparently Thursday’s are for leagues only so we diverted and thankfully ended up here. Me and the kids (two 13 and two 15 year olds) had a TON of fun! Everyone agreed that it was way more fun than the other jump parks. We will be back for sure!Any exercise classss in the future? And can you put a clock somewhere so we can keep track of our end time?
I am only giving it one star because I absolutely have too, in order to leave a review. So this Saturday we went to celebrate my sons birthday. He chose Get Air against me better judgement I took him. The waivers weren’t taking we had to fill out the form more than once. Finally get to the register and he charged me for 3 adults when I had a 1yr old with me. Again it’s my sons birthday and he wanted to be here. So whatever I tell Darren (manager) that he charged me incorrectly and he fixed it. Cool. So we get the socks for the kids and it took 20 mins to get the sock on because it’s one hall small hall at that. We get on the trampolines and we asked where the kids spot was no help do we found an empty square and let our 1yr jump. The *Lifeguard* asked us to move him we said sure we just didn’t know where it was. So we take him to the little corner 🙄. My daughter was jumping with him again he is 1! So there’s a *Lifeguard* named TT is wat Darren told me. She come over like kids over 46” can’t jump I’m like okay cool. So I see another family jumping w/their toddler climbing the walls on the trampoline WITH HIS SHOES ON. So he leaves. I climb up and let my nephew slide down the slide wall. TT comes over and says “I told you three times adults can’t be on the trampolines” I’m like what? You haven’t said that to me, how is he supposed to get up here he’s one? I just saw a dude do this exact thing for 15mins!” She’s like get down i already told you 3x I’m like who are u talking to? She’s like you I’m nah your not. This 16 year old proceeds to talk to me aggressively. I climb down and wait on Darren to come speak to me. I tell him like yo i did t know it was a issues he’s 1 how is he supposed to get up there he’s like you guys are fine it’s no one else over here. This 16 yr preceded to say worry about yaself! At this point i tell Darren like yo shoot me my money back we can leave it’s my sons birthday this is unacceptable. Y’all know this 16 yr old walked up on me as i was going to get the rest of my family and Darren did NOTHING. Nothing about this girl jumping in my space, nothing about how she spoke to me NOTHING. So my son is crying at this point because his birthday is ruined. I’m at the register asking for the manager number (who has not returned my call 😒 y’all know this 16 ur old TT continued to try and get in our space!? Like who hires these people mad unprofessional. My sister asked Darren “at what point are you going to say something because she is still up there antagonizing the situation while we are checking out? Darren of course had NO RESPONSE. No one apologized for her behavior. She still has a job. We cancelled my daughter birthday party we booked for next month. I told my sister and her organization not to use this place for their end of the year field trip, i told my daughters high school to pick a different location and as well as told my church to change their option for the location for their youth outing. If any one asks i will let them know this is a no go and tell them this situation. No one apologized to my 8 year old who’s birthday was ruined because of an unprofessional 16 yr old and the manager who did nothing. Horrible just horrible. He was looking forward to this outing he counted the days just for it to be ruined
Unlike skyzone, very little supervision of jumpers. there are 3 year old kids running from square to square while older kids are doing back flips and tucks. The guards dont intervene when they see a problem. They have clearly little training in safety. No secure area for belongings, few places to sit as an adult, no food or coffee, drinks to purchase. Daughter bought Gatorade from the machine and it had expired last August. This place needs help fast to survive.
Zip line is always broken or breaks down a lot. Try using a gift yard gift is a joke. They have no way to tell what’s left on it from last use. Staff don’t enforce rules on getting out of the foam block pits after someone jumps. Staff walks around like robots and don’t interact with customers.
Nice place but the workers are very rude, some of them brought theyre friends in and were all just hanging out letting them do whatever they want while people who are actually paying are being told they cant do this or that while they are allowing theyre buddies to do it right in front of your face
Total reviews rating 4.3
195 Reviews for Get Air Trampoline Park 2023:
Review №1
2022-04-02Our kids had a birthday party there today and it was awesome! Tyler, our host, was extremely helpful. Everything was set up when we arrived and they cleaned up for us. Easiest party Ive ever hosted! I do recommend if youre having a party, filling out the kids jump waivers online ahead of time. That way everyone can start jumping as soon as you arrive. It was a great experience and we cant wait to go back!
Review №2
2022-05-04I brought my 3yr old daughter to O play cafe they turned us away due to not having reservations. But they did turn us onto you guys at Air Trampoline & Tyler the manager was great very helpful. The place is huge very clean & affordable my daughter had a great time & we will be returning very soon. We drove close to an hour away it was well worth it.
Review №3
2022-05-06Took my kids there for the first time during toddler time. I assumed that if the place would be clean it would be at the very least for toddler time. It was very apparent they did not prep for it. Found trash in multiple places and lots of staining on the mats, as in very clear a lack of cleaning procedures for opening and closing. I wasn’t even looking for it but had to watch my kids like a hawk because they were curious. Items found were pony beads, candy wrappers, face masks and a deflated balloon (only a MAJOR choking hazard in young kids - but hey it was only toddler time - ugh). Also, a ton of wear on the mats - duck tape holds together some of the mats rather than having them replaced or repaired. Truly a disgusting place. I will never go back to this location. Don’t worry, you can always leave early and make a game of dodging all the glass outside in the parking lot.
Review №4
2022-03-04My son and I attended a birthday party at Get Air years ago and he truly enjoyed it! It was such a nice, open and clean space! We then returned for a “just for fun” visit prior to the pandemic and loved it! Since we’ve had two great experiences, my son chose to have his 6th Birthday Party at Get Air in April 2022. I called the Get Air Akron location and spoke with Tyler about the party. Tyler was beyond pleasant and helpful, he eased my mind with all of the worries I had about booking online, setting up and much more! I highly recommend this place whether it’s “just for fun” or a birthday party! And if want an even better customer service experience, talk to Tyler, he’s your guy!
Review №5
2021-05-10Exceeded my expectations. The lady at the desk kept it simple and let us stay past the hour we paid for. We didn’t go during an extremely busy time but most adults had mask on and it seemed pretty well cleaned. Perfect thing to do on a rainy Sunday. We will return!
Review №6
2022-02-03Took my brother and a group of friends to get air and we had a blast we was the only group there and Tyler the employee was lit. He turned the music up for us and even was a referee for our dodgeball matches. Tyler made our experience there lit. For sure going back to take other family members and friends for sure. Shout out to Tyler tho he is the reason why are experience there was fantastic.
Review №7
2022-04-27We were in over Easter weekend. The staff was so friendly and made the experience fun! The place was busy, but not crazy, and still kept up with. We will definitely go back!
Review №8
2021-04-29The kids enjoy going here to play. But the cleanliness has gone down. The mats were visibly filthy. They look like they are never actually wiped down. I have seen them spray sanitizer on them. But come on. The womans bathroom doesnt have sanitary trash cans in the stalls so there was gum on the floor and a sanity napkin rolled up stuffed behind the toilet. Many of the activities are broken, missing or have duck tape on them. They can do better.
Review №9
2022-04-17The smell of feet hits your face at the entrance . It’s sooo hot no air ventilation whatsoever. I really didn’t see anything staff ensuring safety. You would think they would have the air conditioner on one because Covid and two because kids are prone to respiratory infections. Would not recommend!!!! I would rather have a trampoline in my backyard.
Review №10
2020-10-30The atmosphere is great. Clean and well maintained. Plenty of areas for jumping and doing odds and ends that other jump houses dont have. They even have a miniature top ninja course. Will make the trip back here for the kiddos to have some fun! Enjoy yourselves.