Delivery
Yes
Germain Ford of Beavercreek in Dayton
Categories
Location on the map
Dayton, Greene County, Ohio, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 937-262-4854
Site: https://www.germainfordofbeaverc...
Site: https://www.germainfordofbeaverc...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
Great buying experience overall. Jonathon B quickly contacted me following an inquiry of a vehicles availability and sent me photos of the vehicle prior to traveling 45 minutes to the dealership. I have purchased many cars over the years and when I returned to the dealership to pick up the car and complete the purchase paperwork, I was in and out of the dealership in less than an hour. Jonathon worked hard to assure everything I asked for happened. Overall a great buying experience and a very happy customer!
Outstanding service from Drake! I highly recommend. Local dealer wasn’t fair with trade, 30 extra miles is well worth the trip! Thank you!
I came here on a recommendation from family for how they were treated and felt while here and I had a great experience through the whole process. Tim duff was great and spent a lot of time talking with me and answering questions I had and very friendly. No pressure on anything in my time there which is what I look for as I dont want to be pushed into it just very friendly and helpful. I also appreciated how Travis was who was also very friendly and helpful. Even during the process of going through additional warranty options there was no pressure just explanations of my options and what it all entailed. I will definitely recommend others come here based on my experience
Couldn’t be happier with buying process. After hearing so many horror stories about dealers taking advantage of custom ordered cars with surprise markups it was great that Germain didn’t play those games. Picked up my Maverick and got the promised pricing and financing rate I was offered when I ordered it. Tim Duff was friendly, helpful and got right to the point with no nonsense or pressure. I drove away with exactly what I wanted and no regrets, would happily send anyone their way in the future.
Absolutely incredible experience at this dealership! Jonathan Barbee was the best sales people I have worked with on any car purchase. He went out of his way to work around my schedule (for purchase and service) and was extremely polite and professional. Landen and Travis were also huge helps in this process and extremely professional and kind.
We ordered a new Ford Transit on line and on the phone---super friendly process, great price, and they have arranged to deliver it to our home in Baltimore. Could not have been any better. Bought a Toyota Sequoia last year at Columbus Ohio Germain Toyota and had the same experience. the Germain culture is amazing.
I walked into Germain Ford and was politely greeted by the sales rep, Drake Haley. He made my experience great! Critical thought out answers, timely responses to emails, calls and text messages. His hard qork and professionalism helped make my buying experience quick, easy and confident. Thanks Germain Ford and Drake!
Second chances different personal. Since Drake Haley and his Crew took over the place, customer service is at the excellent level. With Travis Lee Martin at the financial side. We shared our bad experience that we had with the previous people. And they bend over backwards for us . Very professional and made you feel confident that you are in good hands. We bought 2 Brand new Truck, a Ford Edge and 2 used Ford Focus with the new crew...Keep up the good job Guys!!!!
This is the first time buying a car from a dealership and Im so grateful I got to work with Sarah Gentry through this process. She took the time to explain things and she was Never pushy. When I didnt understand something, she patiently and politely re-explained. If you are looking to buy a car, I highly suggest Germain Ford of Beavercreek and Sarah Gentry!
Drake helped me pick out this excellent 22 Ranger Splash. He was attentive, helpful, and listened to what I wanted. Great experience.Thanks
Purchased a new Explorer from Drake at Germain Ford. Drake was awesome. This Explorer was ordered so Drake constantly checked the status and kept me informed of the progress. Drake always met us with a smile and made the purchasing process so easy. Could not have had a better experience. If you are looking to buy a vehicle, whether used or new, go see Drake!
Sarah was amazing. True customer service. Easiest process I have ever had buying a car. I highly recommend going to see her. She even brought my granddaughter an ice cream. I will be back to see her whenever I want a new car.
Went in to buy a car and was treated amazingly well by all the staff especially our salesman Johnathan Barbee. He was extremely knowledgeable and helpful throughout the whole buying process. I would highly recommend him and Germaine Ford.
We came from out of state to purchase our vehicle with Ms. Sarah Gentry. She picked us up at the airport, made sure everything was set and made the experience absolutely awesome. Sarah did a video chat with us to show us the vehicle before we arrived. We got the vehicle we wanted in the time we wanted and it was a great experience. Thanks Sarah!
Great Experience with Germain Ford and more specifically, Sarah Gentry! We had arrived on Saturday to ask about a recall on my 2013 Ford Escape that we had just found out about, but we had mentioned that we were also looking to possibly get a different used vehicle. New cars were not even on our mind. Sarah walked us through the process, and said that new cars might be a better deal in the long term, due to APRs and such. We actually walked out with a 2022 Ford Escape, and Sarah and the team took care of us very well. She treated the entire family well! Thanks Sarah!
Troy Clouse was amazing! Greeted us at the door with a smile asking how he could help. He was friendly and interested in our needs. Was fast, efficient and got us into the exact kind of car we were looking for within our financing requests
Working with Tim Duff and Germain Ford In Beavercreek was one of the best dealer experiences I have ever had. Very friendly, easy to work with and an overall pleasure to deal with. The General Manager was also part of our experience and he went above and beyond expectations to earn our business. I would highly recommend this dealer to anyone looking to purchase a Ford.
Drake went above and beyond! Highly recommend him for all car buying needs! Not only did he take his time with me, he answered all of my questions, and made the whole ordering process easy! We are loving our new 2022 Explorer!
As a consumer shopping online for vehicles, I was pleased to find that Germain Ford of Beavercreek had a Ford Mustang Mach-e model available to test drive. I requested an overnight experience with the vehicle for which Germain could not accomodate at this time. Colin Martin was excellent to work with and he did his best to ensure the overall experience of the test drive went well. This was definitely one of the best overall experiences I have had. Thanks to Colin and his team for working so hard to accomodate me and my family!
Drake was awesome. Definitely a quick and easy purchase. Everyone at the dealership was super nice and helpful. Love my jeep Wrangler! Will recommend Germain Ford of Beavercreek!
I purchased my car March 30 at Germain Ford in Beavercreek and my experience was amazing! Tim Duff and the staff went out of their way to make sure I walked out with the car I wanted. I highly recommend them for anyone wanting to purchase a new car!
We weren’t really looking to buy a new car and just stopped by to see if they had a used car for my husband’s daily driver. We met Tim Duff and spoke with him. Even though he knew we weren’t in the market for anything new and they didn’t have the used car we were looking for, he still talked to us like we were old friends. We were talking about my current edge that has 230k miles on it (my daily driver) and he mentioned that they had a sweet Ford Edge ST on the show room floor. We went in to look and I fell in love with how it looked! They let me test drive it off of the show room floor and that made me love it even more. I was not an easy sale I am sure because I took 3 hours to make up my mind. Tim wasn’t pushy, no high pressure sales. He listened to our thoughts and showed us the different features on the car. We closed the place down on Saturday and picked it up on Monday. If you want a great, friendly salesperson go see Tim! Everyone has been so nice at Germain! I went back today to get some accessories and ran into Tim. He talked to me and even helped me carry a box to my car. The only semi-negative thing I have to say about Germain is when I went in to sign papers I felt a lot of pressure to buy add on maintenance plans and things like that. I didn’t care for that piece at all. Hands down, we will go see Tim again though!!
Ok so this is my second review on this dealership and I have a feeling there’s going to be many more to come in the future.So I got online Monday morning I do believe to schedule an appointment for an oil change there at the dealership. Not only was it easy to schedule, but I actually had to go in ON THE DAY OF and change my time for a half hour later then I originally schedule for. The online schedule service was so easy and pretty much self explanatory.When I arrived at the dealership I pulled into the garage that was very clean and nice and warm as it was cold outside. I walked in side the doors to get checked in and everyone was very pleasant and friendly.Throughout my entire exchange Alex High was the gentleman who helped me. When I got checked in, I mentioned I thought my breaks were squeaking and he insured me it would not be no issue at all to take a look at them while I was there. I was then directed to the waiting room where there was snacks and refreshments. Also in the waiting room was a tv, magazines, outlets for charging up, and they also offered guest Wi-Fi.I was pleased with my wait time of 30-45 minutes and I was sent home with paperwork of everything check on my car and I am absolutely stunned. I will be returning for all my future repairs.Extremely impressed with my entire experience!!Thank You GermainThank You Mr. High
Best dealership there is. Couldn’t be happier with Sara, Travis and the team at Germain Ford. From start to finish absolutely a pleasure to deal with. Will only buy from them from now on. Thanks everyone.
Drake did amazing! The process was very quick and easy! Everything was done on the phone until the last few signatures. Highly recommend for great and fast purchasing.
We bought our New Explorer from Sarah Gentry. No hassle no pressure, and everything was as she said it would be when. We arrived to close the d eal on our order. Even the finance office was no pressure. It was a great buying experience.
Drake was great to work with. When a lot of other dealers are taking advantage of the market Germain honored the pricing they quoted me when I ordered my Maverick.
What I thought was a great experience at a different Ford other than my home Ford turned into one of the worst experiences ever. I am not from Beavercreek, actually from Cleveland and I’m out here for school and I needed my car to be serviced. I went in for a recall on a part for my car, the car got checked and needed the replacement part. The person I was working with, Bailey, told me that the part would be ordered that same day and it should be here the following Monday. A full week went by, and I hadn’t heard from the dealership. I called and spoke to someone at the service desk and the parts department, to which they informed me that either of them don’t see the order and that they would speak with Bailey and call me back….Never heard from them again. TWO WEEKS have gone by and I still hadn’t heard anything, I call again just to find out that Bailey didn’t follow the correct procedures of the recall and also NEVER even order the part. How ridiculous, and such bad service and experience.
I took my car for an oil change and multipoint inspection.BMD, the service advisor, informed me the vehicle was ready for pickup. I paid for the oil change, tire rotation, and inspection and left the shop.I was surprised as I read invoice#: 583449 that the tire has a hole and requires immediate attention.Ms. D failed to alert me of the critical safety finding that requires tire replacement.
My third purchase with Germain Ford of Beavercreek and all three different sales associates. As the Germain way Troy was once again showing why they are the best. Thank you.
Beware of the VIP test drive....scheduled an home test drive, waited for hours for a salesperson and an 2017 Chevrolet Impala Premier to show up, but no one and nothing showed up. No attempts were made to schedule another one (because it might have been another no show), or to come the next day. Then just a few days ago, was notified the car was sold!
Updated 15 June 2022Raised from 1 to 3 stars. Took the truck in for service and warranty work. Josh and Stevee were helpful and my truck was ready on time with all of my maintenance requests. Subsequent good visits will garner more stars. I am pleased with this visit.2021 Ford F-250.I would rate 0 if I could. TJ (Service Manager) is aware of my plethora of issues.Truck was gone 12 days. It took 5 days to diagnose the problems, 2 of which were declined until I insisted on them taking a second look and they subsequently found and ordered parts to fix the problems. 1 of the problems (windshield wiper arm striking the truck) was denied until I picked up the truck and demonstrated the very obvious banging noise, even having the service rep tell me to get other wipers, which absolutely would not have solved the problem. I paid for the full diesel service, and was charged nearly $25 for 3 units of DEF, which they did not put into the truck. Finally, I learned that at a previous visit I was told erroneous information regarding and inability for them to warranty a replacement of my headlight assembly, thus I have dealt with a fogged up light for months, which now they finally addressed.I repeatedly corrected my phone number with them (3x) which they failed to verify was updated in the system so they were unable to contact me when the truck was finally finished.The only positive I can say is that they recommend I hold off on the recall work until it was actually time to change my fuel filter, thus saving some $.At this time, I have little confidence it Germain of Beavercreek. From the service rep, to the incompetent service technician who could not find fairly obvious issues, multitude of problems that were repeated, to the fraud of charging me for something that wasn’t done. I am terribly disappointed and it will be very difficult to trust them in the future. I’m not sure why I should even give them another chance…
Went in to look at a Mustang and Sarah and the team made it happen. Thank you! This was the best Dealership I have ever bought a vehicle from and highly recommend then to anyone looking for a new or used vehcile
Went to Germain Ford.... And wow what a great time got us a new bronco Sport!! Thanks Drake awesme job. Thanks to landon as well-nice hair cut too
Ordered a vehicle with Germain ford of beavercreek. Good experience so far. Got some nice offers. They were professional as well.
Collin and the team at Germain Ford were courteous, professional, and provided quick service. We went in there late in the morning, and was out of there with keys in hand before lunch!
I had my vehicle serviced several times at Germain Ford! I highly recommend Germain, great staff and service. So many great employees, thanks Tony Owens & Tim Duff for always taking care of me!
Bought my first truck from Sarah Gentry here. Sarah was truly amazing I couldnt have ask for a easier process. I have never ordered a new vehicle and Sarah is very knowledgeable about the whole process and communication between us was amazing as well. If I had a question she had the answer or got the answer for me. Best vehicle buying experience by far. Cant thank Sarah enough. Loving the new truck
I built my own 2021 Ford F-150 online and sent the build to Germain Ford of Beavercreek. Sarah Gentry contacted me within minutes and from that second on has been absolutely amazing to work with. She got me the best deal and kept me updated as my truck was going through the build process. I cant say enough about how awesome and professional she was. Everyone at the dealership was, and is, fantastic! Buying a car/truck can be a pain in the backside, but not with her. If youare in the market for a new vehicle, I 100% recommend Sarah as your salesperson. She will take great care of you!
Sarah at Germain Ford was great to work with. She was very helpful and made herself available when I had questions. I ordered my truck and she kept me informed during the entire process.
Fantastic experience from start to finish at Germain Ford of Beavercreek. The whole team gets two thumbs up. I drove over 3 hours down from Cleveland to Beavercreek to get my custom ordered Maverick. Shout out to Collin, John, Travis, and the entire crew at Germain for making this the best car buying experience Ive ever had. Their communication was top notch, customer service was unrivaled, and I have nothing but good things to say about everyone at the dealership.Ill be back for my next new vehicle and Ill be sending all of my friends and family their way as well. Buy with confidence from Germain Ford of Beavercreek!- Dominic
Had a wonderful experience purchasing my Ford Bronco Sport at Germain Ford in Beavercreek! All we very easy to work with, super friendly and the entire process went smoothly. I highly recommend this place and especially Sarah and Johnathon!!
I had an incredible experience with the staff at Germaine Ford of Beavercreek even though I had to drive to the area after a tough experience at another location in Cincinnati. Drake, Travis, and Landon were super helpful with the test drive, financing, and setting myself up to drive the car off the lot. Drake even helped me get acquainted with advanced technology that has transpired since Ive had my old car in 2009. If you are looking for great service for your car needs, please head over to the Germaine Ford of Beavercreek!
Best dealership in town the sales team is amazing the work and Dedication they put in to making your life so much better with a new car Its like no other I recommend them to anyone that needs a new or used car After my amazing experience there I brought my mother back and she purchased her dream truck all thanks to the sales team. And dont worry about your credit they have an amazing finance team Coming from experience my credit isnt the best but they didnt judge me and I left with my new car .
Troy Clouse has been extremely helpful in the purchase of a new Ford for us. Highly recommend him, he was very knowledgable on the cars and able to answer all of our questions.
Collin with was incredibly helpful, going out of his way to make sure I paid what we agreed upon during a tumultuous time regarding car prices and values. We agreed on a price and locked it in months prior to the vehicle arriving. When it came in the process was easy and concise. I’ll be keeping my servicing with them and plan to return when it’s time to replace our second vehicle. Thanks again Collin, really appreciate your dedication.
I had a good experience with Germain Ford here in beavercreek. Troy was really helpful from the moment I had an appointment booked with him. Being under a time crunch to select and finalize a car, he understood what I needed and advised how to go about it as this was my first time going through the process myself. Troy was available to help out whenever needed, and made the process easy with the test drives and keeping everything transparent! Would definitely recommend Germain and working with Troy.
Not only was the service exceptional, but an overall great experience. I wanted to give a shout out to Drake for all his help in getting me my new car! 10/10 recommend Germain Ford and Drake Haley in sales.
Do not buy a vehicle at this dealership! After agreeing to buy a vehicle at the dealerships price, they told us they would not sell us the vehicle without using their financing. Very unethical, as this was not presented until the price was agreed up. A poor example of representation of Ford.
My husband and I recently bought a new 2022 Ford Maverick from Germain Ford of Beavercreek. Sarah Gentry has sold us cars in the past at a dealership closer to where we live. Shes always given us amazing service and treats us like one of the family. When Sarah moved to this location it was a no brainer for us to drive the extra time to see her. As always she gave us top notch service, but so did everyone else within the dealership. We cant recommend Sarah and the Germain Ford family enough. If you want to be treated like family, Sarah is the person to see and Germain is the place to go.
This was my first time purchasing from Germain Ford. Troy Clouse was more than helpful with a quick and smooth process, highly recommend!
Drake is a really good guy, he took superb care of us, and got us in a sweet Bronco!
Love the new car! Troy Clouse did an outstanding job to get the purchase lined up. Very clean and professional place to purchase a vehicle.
This was the best car buying experience that I have ever had. The salesperson,Sarah was incredible. She actually listened to my needs, and did not waste my time by steering me in a different direction. The finance aspect went very good as well. Everything done quickly with no broken promises or half truths. Highly recommended!
I absolutely Love my 2022 Ford Explorer XLT that I had built at Germain Ford in Beavercreek . Sarah G. was AWESOME !! If you need a new or used car go see Sarah G. At Germain Ford in Beavercreek,Oh. Travis was really Nice as well.
No stars. This place has the worst mechanics. They mis-diagnosed a differential leak on my 2016 F-150 when it was a pinion seal leak. I dont know who could have missed that. Avoid them at all costs.
Johnathon helped us get into a new Edge and made it such a fun time! We couldnt be more happy. Also, would like to think Drake for helping us out as well. Germain Ford is a great place to buy a new or used vehicle!
I purchased a new vehicle with trade in yesterday and it was a super painless and easy process. Drake was quick to respond to my carfax request to test drive the vehicle. He was honest about every aspect and very willing to get the answers for all questions I had and needed. I did not anticipate walking off the lot with a new vehicle but between loving the vehicle itself, proce point, and the thoroughness of Drake and the staff present; there was not way I couldnt say no!Customer service is phenomenal here!! They did all they could to help me, without making me feel pressured by any means, and I sincerely appreciate it.
Told me one price for a oil change on the phone but changed after it was done. I even told them on the phone what the make and model was!! Shawn made it right,it was not his fault. The sales people are really nice who work there.Would go back for a new car. Took one star off for the oil thing and had hand prints all on one side of my car from oil change =(. Overall a good dealership with no mark ups on new cars and will work with you .
Disclaimer: I have no financial or personal ties to Ford motor company, nor am I being compensated for the following story. Just simply an appreciative and very satisfied customer wanting to commend the hardworking people who did a wonderful job.***********************************************************************************My wife and I were in the market for a new SUV for our growing family and had previously worked with a salesperson at a Ford dealership in Toledo, OH. The service we received there was literally horrible…the salesperson was demeaning, belittling, and was more interested in going home on time than selling a new car. This was my wifes first experience with purchasing a new vehicle and she had no idea what to expect; the experience was so awful that my wife left the dealership crying.The following week, our primary vehicle broke down, hastening our need for a new car. My wife and I are both surgeons, and after an incredibly long and arduous day in the operating room with both of us on call at the time, we went to Germain Ford in search of our much needed new SUV. My wife arrived first and unfortunately was in a very poor mood, having recalled her previous experience in Toledo. And thats when we met Drake Haley.At first, we were taken back by how young Drake appeared. However, I can assure you with 100% certainty that his experience, professionalism, and work ethic extended far beyond his years. He was jovial, upbeat, and customer oriented. Within a matter of minutes, he had won us over with his can-do attitude and willingness to go above and beyond to find us the perfect vehicle. He searched various websites, provided accurate details on multiple vehicles, compared and contrasted different upgrade packages, and worked diligently well past closing time to accommodate our schedule. I was thoroughly impressed by Drakes maturity, enthusiasm, and dedication to our situation. That evening, he single-handedly restored our faith in the integrity of car salesmen!!!Within 24 hours, Drake found us a fully loaded 2017 Explorer that my wife and two kids are absolutely in love with!! The price point was exceptional and furthermore, we received a generous offer for our trade-in.Our experience at Germain Ford was nothing short of exceptional! My wife and I have incredibly high standards, all of which were exceeded by the entire sales team which also included Jimmy Madsalee, John Snelling, Ryan Hauger, and Travis Andrews. We are incredibly thankful for the customer service we received and will undoubtedly return to purchase our next vehicle!
Just had my truck serviced, I couldn’t be more pleased. Chris took care of me, made sure I didn’t wait too long and was so kind and polite. Really love doing business here!❤️
Collin and the rest of the Germain team did great! From order to delivery, nothing but the best! I will definitely be back!
Found a 09 F150 online and was driving it home that night! We worked with Justin Jones and he got us the price we wanted and could afford. Scott Cassidy in finance was great! Explained everything perfectly so there were no questions! It needed a key fob and seat latch and both were taken care of! Thanks TJ! Plan to take it there for service as well! Thanks for making the car buying process such an easy and pain free process!
Worked with Drake on my upgrade vehicle. He was patient, kind and knowledgeable. He treated me with respect and was timely with information and response. Thanks Drake for all your work on this deal!
Thanks to Johnathon Barbee for all the helping ordering my new F-150 and staying in touch with me the whole time!! He is your go to go at Germain.
I recently purchased a 2017 F-150 from the Germain Sawmill dealership in May? When I purchased this vehicle I added as many service upgrades as were available which was supposed to include routine maintenance. Anyway, I made an appointment for what I understood was routine maintenance with this Beavercreek location (they are closer to me than Sawmill but the same franchise). I brought the truck in and I advised them that the Center display was STILL not working as designed from when I first purchased the truck. The GPS only worked part time and the radio part of the unit was seemed a bit slow? The process took a bit longer than I expected so they took me home in their shuttle (about 30 min away). I had not heard back yet so I called the dealership about an hour prior to close for status and was told that they changed the spark plugs in my truck and it was ready for pickup. Upon arriving I found out that they changed out a set of 100,000 mile spark plugs and that I owed just under $400 for that? The truck had less than 70K miles...They also ordered a center display as mine was defective. My interaction with the staff member when I picked up the truck was less than pleasant as they argued with me about the bill on the plugs. I called the service manager and left a message for further assistance and didnt get a call back. My experience with the dealerships to my beloved Ford has not been pleasant to say the least! I will not be back to this location.
We had a great experience and found the exact-kind of vehicle we were looking for! We started with perusing their website, and then scheduled time with a sales rep, Joe Vaught. Joe was friendly and supportive, and we drove home with a very nice vehicle!
Ordered a truck through salesman Colin Martin and it was a great experience. Very happy with Colin and Germain Ford and would definitely do business again
Went to trade my 11 f150 platnum in for a new 21 power boost f150 and they matched the the best trade in value I could get at any dealer around I drove off in my new platnum! Troy did an exceptional job and I would recommend him to anyone!
Troy did an awesome job helping me buy a used Ford Explorer, straight forward and easy to deal with, not the usual used car salesman experience!
We were thinking of buying a car at Germain FORD in Beavercreek, Ohio. We had occasion to engage Sarah Gentry. She is a ver knowledgeable sales person. Very personable and a very hard worker. She has a great smile and makes you feel comfortable. She is not overbearing or pushy. She is also very straightforward and seems honest.The wife loved her style as well. The car deal did not work out as planned for a lot of reasons but it was not for lack of Sarah trying to put it together. I would reccomend her to anyperson looking for a good car salesperson. She is great to work with and I would go back to her again when I am in the market.
We walked into the Germain Ford dealership and met Sarah Gentry, our sales agent. She was very friendly, energetic, and did her best to find us a used truck we liked with the features we wanted and in a budget we wanted. Within hours wed had our trade-in appraised; credit lined up; and a truck to drive home. Sarah was good to work with; and we would recommend her to anyone looking for a vehicle!
Drake was very informative. We were impressed with his knowledge of the new vehicles. He answered all of our questions clearly and accurately.We are very pleased with all the Germain Ford people.
After dealing with a lot of dealerships over the past several months in looking for the best fit, our experience at Germain Ford completely surpassed them all. I worked with Collin but when we got there he was tied up so the entire team helped get us taken care of, and they all stayed late in order to do so as we had to travel to the dealership 45 minutes away with an infant. The entire buying process was extremely easy and we are so, so happy with our new 2020 Ford Explorer Platinum.
I highly recommend this place. Talk to Tim Duff great sales man. He ordered my new truck and got me exactly what I wanted.
Everyone I met at Germain Ford of Beavercreek were very friendly and helpful. They were not pushy and gave me time to make my decision. I did not feel pressured at all with the exception of the last hard sell, the extended warranty. Great trade value and a no hassle price on a vehicle. KT Murphy is awesome, great personality and really cares about his customers. He really took care of me when I forgot several items in my trade. Thanks KT and everyone at Germain Ford.
Just bought a new Bronco Sport today and I totally love it. Sarah Gentry was my salesperson and her no pressure technique was awesome. Went only to look that day but left with the Bronco. During some of the wait time she even checked to see if she if she could get her in a brand new truck.Sarah is one of those people you meet and feel like youve known her for years. Ill recommend Germain and Sarah to anyone looking for a car in the future. Thanks to Sarah and everyone there that made my experience a fantastic one.
Absolute top notch service at Germain Ford in beaver creek. Drake made buying our 2021 Ford Explorer pretty effortless. Knowledgeable and patient, is what you can expect from him! Landon made the finanicing seamless! Would give 10 stars if we could!
Sales associates were friendly but Sales Manager is an insulting Man. Offering 30% of what KBB says our trade in was worth and less than half we had been offered elsewhere. They play the classic game of the sales guy is good cop, manager is bad cop. After refusing to honor the Ford X plan pricing, he went on telling us no one is honoring that, which was a complete lie. Just dont bother shopping there. Go somewhere that they management is more honest with you.
I have purchased a vehicle and sold a vehicle from Germain Ford and they have awesome service and very fair prices. Ask for Drake when you get there, he will make sure you are taken care of and have a easy and fast process.
Review:When I have car trouble, its a very stressful experience because I dont speak car language. Let me tell you, I will ALWAYS return to the Germain Ford Beavercreek for any car problems all because of Sierra and Laura.Sierra is an absolute gem, she has answered any dumb questions of mine, kept me well informed of whats going on with my car AND even talked with my dad whos back home in Maryland over the phone anytime he called as well. She made a terrifying experience so stress free, smooth and translated car language for me to better understand what the problems are. She really is one of a kind, and because of her I will always be returning to Germain Ford of Beavercreek just to do business with her. The exact same statement goes for Laura as well. This experience for me was 1 of the worst times my car really broke down, needed fixed, which means a lot of money involved. For someone living paycheck to paycheck and multiple jobs, car trouble really stresses me out. Laura was incredibly easy to work with in cash, helped me understand their credit card, how it works and what to expect as well. Again, a truly nerve-wrecking experience made very simple for me. Laura is also a reason why I will be coming back to Germain Ford of Beavercreek.Both of these ladies are fantastic at their jobs because they take it more personally than a job title. For a woman who doesnt speak car, I was very nervous going into the dealership by myself, not wanting to get scammed and felt way out of my league, but thanks to Laura and Sierra, I will always be coming back to do businesses thank to them.If anyone reading this has any questions, please DM me, but I absolutely recommend doing business with Germaine Ford of Beavercreek because of Sierra and Laura.
Hands down the best experience Ive ever had buying a vehicle just want to say thank you to all the people at Germain Ford especially Sarah. She is very polite and easy to work with and got us the best deal possible.
Went there to buy a truck, the used sales manager refused to accept my finance and wouldn’t sell me the vehicle unless I financed from them. These people will take advantage of you. Take your ford business somewhere else
We bought our newest car (2020 Explorer ST) at Germain Ford because of their Service Department. The fact that we were going to buy the car was a forgone conclusion...just where. My belief is when you buy a new vehicle, you are buying into a dealership as well. Germain had a very fair deal on the lot. and Germains service department folks have taken very good care of us over the years...in particular our service writer Kelly.To me, Kelly is the shining star in the Service Department and is my preferred service writer. When I had some warranty work done on my F150, Kelly was kind enough to ask the technician that performed the work to come out and explain to me what the issue was with the truck and how he repaired it. The technicians I have had work on my vehicles have all been great and seem to really know their stuff. Bottom line...there are some great folks in Germains service department. And for the record, Germain is the only dealer I allow to perform annual fluid exchanges on my collector quality 2007 GT500 which has less than 5K miles on the odometer..No regrets shopping at and getting service at Germain.
Easy process! Troy made everything go smooth. Appreciate his knowledge of my new Ranger!
People are nice but when it comes to getting things fixed it’s a challenge. They needed to keep car to find issue with no heat. I asked for a loaner car as this is my wife’s transportation and they could not provide one. We bought a brand new car and have no heat. So I let them do the scheduled oil change to have the car start leaking oil all over my driveway about a month after service. I called and they could not even get me in till the next day with a one year old car now leaking everywhere. I took to my local quick lane and found oil filter was lose. Oil all over bottom of car and engine cover soaked in oil. This engine could have been damaged but they didn’t seem to care. I think I have a reason to say how disappointed I am.
I went to purchase a vehicle after my truck was totaled. We all know that finding a new vehicle is a pain. well Germain Ford made my experience pleasant. There was no BS my sales person Drake was a strait shooter and thats exactly what I prefer. We were able to get everything done I asked for. I can not recommend Germain ford of Beavercreek enough. I wish all the sales people I have dealt with throughout the years were like Drake.
I cannot recommend Germain Ford in Beavercreek enough! We worked with Troy Clouse and I’ve never experienced such a stress free and easy car buying experience. Incredibly friendly staff, clean facility and great Covid safety precautions in place. For me, and many others I’m sure, buying a car has always been something to dread due to multiple bad experiences at other dealerships. I can say with one hundred percent honesty that Troy and the staff at Germain Ford is changing the experience of buying a car! Even if you’re not in the market for a Ford, check them out. They carry tons of quality used cars (I bought a Kia, actually) and they can probably find any car you would want. I would 100% recommend!
Best experience I have ever had at a dealership ever! I have never spent such a short time in one. Spencer was my sales guy and he was the best. I was expecting the worst as with other dealerships and the experience was quite the opposite. He knew the answers to every question I had about my vehicle. He went above and beyond any expectation I could have ever had. I hope he is still there when I decide to get a different vehicle. Travis was the finance person I dealt with and he was great. I never felt pressured by either one of them. They listened to me, understood my expectations and I left there in my slightly used Jeep Compass in record breaking time. Spencer followed up a couple weeks later just to make sure I was still happy! The other associates that I came into contact with were very friendly and went out of their way to acknowledge my presence. Germain is my go to place for sure!! Great customer service guys!! Thank you!
Troy and Travis were very efficient, very helpful an courteous. Great at their job. Thanks
I use to shy away from new car dealerships. But after meeting Jordan Barker at Germain. This is the only place I will ever go to buy a vehicle from now on. From start to finish everything is painless and straightforward. They really make sure you like the vehicle your getting and it has everything you want and not just what you need. 👍👍from ME
This is the third vehicle I have bought from Germain Ford. My first vehicle from them was a 2011 Mustang GT in which I bought from drake. I loved that car. However we found out we had a baby on the way. So, I traded in my mustang and got a Subaru Legacy from their used lot from Troy Clouse. The legacy was awesome. I just recently totaled the legacy though. That make and model was super safe. Considering I bought my prior two cars from there, I went back to Germain again and Troy once again took great care of me. He got me the make and model that I wanted for the price I wanted to pay. If your in the market for a new or used car, give Troy a call and he will take great care of you. I couldn’t imagine car shopping anywhere else.
Purchased my very first new car with Jordan at Germain Ford. She was an absolute pleasure to work with. Made the entire process painless, and went above and beyond my expectations. Her salesmanship is top notch and I cannot give her enough praise. Would highly recommend her and the entire team at Germain Ford.
Well my girlfriend and I had been needing a bigger car as our GIANT of a 1 year old no longer was fitting comfortably in our Corolla! So I reached out to Germain to see what they could do for us as we still owed a bit on the Corolla. Needless to say I am more then pleased with the outcome. Sarah Gentry worked great with us and hands down got us a way better deal then I thought we were gonna get! I will recommend this dealership, and Sarah, to every single person I meet that needs a car. And I for sure will be purchasing another vehicle here in the future. Thank You Germain Ford!
Just purchased my 2015 Ford F-150. Had a great experience with Collin and the rest of the team. Collin was able to answer any question I had, and even let me take the truck to my own mechanic to verify its quality before purchase. Overall, highly recommend Germain Ford of Beavercreek. Stop in today, and ask for Collin to get all the help you need!
We were very happy with the experience, Drake took his time and explained everything about the truck very well. He was very thorough and communicated with us throughout the whole process.
Bought a 2022 Maverick from Drake!! Amazing salesman a dealership to work with.
We worked with Troy Clouse and he was awesome! Friendly, easy-going, personable, and knowledge! He even delivered our new truck to our house after a bed liner was put in! We have also had another vehicle in their service department - Rob Crider is the best mechanic they have! Thanks Germain Ford!
If I could give Drake Haley 10 stars I would. Germain Ford of Beavercreek is extremely lucky to have him as a member of their team. His knowledge of various features as well as his professionalism was a breath of fresh air. He communicated all aspects of the process, and in addition listened as we communicated our needs. Drake exhibited exceptional qualities through our purchasing process and I am delighted that he was our salesperson. Great job Drake! Thank you, customer service was excellent!
I was travelling through the Dayton area on 8/29. I noticed my Ford Fusion was leaving an oil stain wherever I parked. Since I had just had an oil change at a Quick Lane in Colorado on 8/17, I guessed that something wasnt tightened correctly and that it would be a quick fix. I got on the web, found Germain Ford and called. I got routed to a voice mail box and left a message. I waited an hour for a call back and then drove to Germain since I wanted to get this resolved quickly. In the service area, the young lady said she would come take my VIN and they could get me scheduled in a week. I said no. She said that was the best she could do. I left and went to a local independent auto tech who took a car off his lift so he could have a quick look at mine. He found the filter was loose. He tightened the filter, added oil, washed out the felt on the under-panel, and had me on my my in 30 minutes. Im not sure why the Ford dealer didnt have the same sense of urgency or customer service. I never did get a call back for the voice message I left.
I had Troy as my salesman and he was awesome. I usually HATE car shopping & its always such a pain.. But he made it a breeze. I found a Ford Focus I love so much & got to take it home the same day. He made sure I got the best deal & was informed about everything. Thank you for the awesome experience Troy at Ford!
Jordan is a great saleslady. She let us do our thing as far as purchasing what we wanted and how we wanted it nothing was forced. Everything went very smooth and easy. Couldn’t ask for a better warranty or even a better monthly payment. She asked what we wanted and she made it happen with extras!!!
If you are looking for a Ford dealership this is the one! I absolutely love my new ford bronco. Thanks to Tim Duff for helping me out and making this possible. I use to go to interstate ford but I stumbled on this dealership and Im glad I did.Thank you Germain ford, and Tim Duff.
While young, our salesperson Drake Haley was extremely helpful and knowledgable. The process of purchasing our new Explorer was simple. Drake was always quick to answer any questions.
Worked with Drake Haley at Germain Ford looking at a new Ford Ranger, I’m the type of person that goes in pretty much knowing what I’m looking for or has an idea. Drake was awesome answered all of my questions and if he didn’t know he was quick to find out for me. Everyone I worked with at Germain Ford of Beavercreek, Drake, Landon, and Travis made the buying experience unforgettable. I will be returning to Germain in the future.
It was a pleasure working with Jordan. Not a high pressure experience. Just down to earth sales folks. They do well at the small details. I wouldnt hesitate to do business with them again. I cant say that about the last couple of dealerships Ive been to over the years. Glad to be a Ford owner once again.
I recently purchased a used vehicle at Germain Ford of Beavercreek and had a fantastic experience. The whole team there is awesome. I worked with Mark Lee who was a phenomenal sales. He was very knowledgeable and made the whole process seem easy. I highly recommend going in and seeing Mark Lee at Germain Ford you will be very satisfied with his expertise and people skills. Thanks again Germain Ford for and awesome car buying experience.
What a great team they have at Germain Ford of Beavercreek, everyone I dealt with were courteous and professional at all times. I’d particularly like to thank Collin and John, who did an excellent job making sure I was knowledgeable and comfortable about everything my vehicle had to offer, even to the point of following up with days to ensure that I was completely satisfied with the purchase of my new vehicle. Thanks Again Guys!!!JasonLouisville, KY
Recently bought a 2020 Ranger from Tim Duff. It was a great experience. He provided all kinds of help and honest opinions through the purchase process. I would certainly recommend Germaine to anyone looking for a no-hassle or no-high pressure shopping experience.
Absolutely the best car buying experience ever! EVERYONE there was so nice, professional and helpful. We would rather buy a car from Drake over any other salesman we have ever met. Drake, Thank you so much for being such a kind, knowledgeable helpful young man! You rock!!
It was a pure spontaneous drive thru to this dealership. No premeditation. I’ve already been to at least “12” others looking for the vehicle that was right for me. I was visiting family in the area and something told me to give this one more shot, so I did!I was quickly greeted in a friendly (non pushy) way by a young respectful man. Let me add that I didn’t have to wander into a showroom and look at several salesmen that were to busy to greet me or leave their desk and food or conversation.He presented A “how ya doing, get to know ya” way. Personable. No, pitching, no fifty questions......just two people meeting.Then we got to business. I’ve been schooled and knew my way around the block after being to so many dealerships. I was specific, professional and met with kind. All along this journey, pleasant and helpful was the salesman. Uncommon in the sales world for this type and consistency. This has been my experience.He was GREAT in all manners!Well, I didn’t see what I wanted, and as I was leaving he asked me if I would consider something else. Didn’t push, just asked kindly. “Of course, please show me.”WELL THERE IT WAS!!!!!All we had talked about previously .....and as we discussed the sale, more greatness came.He was awesome. I made the purchase that day and when I came back a few days later everything promised was complete and looked wonderful.I would recommend this dealer to everyone!His name is “Collin Martin”. I will tell everyone I know about this. It was a pleasure doing business with him.Again......COLIN MARTIN. !!!!!!!!!!!!!Excellent product specialist. Germain is lucky to have him and if your out there shopping around, you better go talk with “Colin” before you tell anyone else yes to a deal. Next time I look for a vehicle, he will be the 1st person and place I will go!!!Great job Mr. Colin Martin! I hope your employer recognizes you for what you bring to that dealership....integrity!!!!!!Colin Martin ....people you hear me!! LOL!!!!
Great customer service! So glad we went to Germain Ford for our new vehicle! The staff are all very friendly and helpful. If you are looking for a new or used vehicle, this is the place to go!
Very pleased with the service There was some issues with the Van but the sales manager was quick to take care of it and the young man who sold me the Van was very courteous and very polite I would recommend this dealership I would like to add there was a problem with the CD player/radio they agreed do I place it at no charge to me you cant beat that thanks guys
Had a great sales experience with Mark Lee at Germain Ford. He never pressured us into buying and really took the time to help us find the right truck for my husband. Anytime we had a question Mark was very responsive and detailed with his answers. At Germain Ford, you really feel like you are being taken care of as a customer should be. Highly recommend giving Mark a call if you are looking to buy a vehicle but don’t know where to begin! 5 out of 5 stars!
Has been a very great experience. Gave us the best trade in value for our vehicle, and understood our want to do our due diligence by looking at other brands (with a new vehicle). Also got payments exactly where we wanted them.Justin Jones and Mike Matthews did a great job and would buy from them again!
Its has been almost 2 weeks since my husband and I went to Germain Ford just to look at vehicles. Because of the wonderful selection and the best staff imaginable, we drove away with our new vehicle. We were the last customers of the day and because of their wonderful customer service, the staff stayed past the hours of operation to put us in our new vehicle. However, they were unaware that the vehicle had a completely dead battery. We tried to start our car and nothing. Jesus must have been looking down on us that day as he sent a wrecker directly to us who in turn, gave us the jump we needed to leave. We had to immediately buy a new battery. When I returned to Germain Ford on Monday to grab the tags from my husbands old car and to give them the title to the old car, I told our wonderful sales lady Jordan what we went through. Jordan then went to Alex and told him and he said he will refund us the amount of the new battery we had purchased. The only thing he needed was the receipt from the auto parts store. I sent Jordan a picture of the receipt. A few days later we hadnt heard anything or received anything from them so I contacted Jordan to ask for an update. Jordan then went to Alex and Alex told her to tell us that he is refunding the entire bill from the auto parts store. My husband and I had purchased other items besides the batter. This was not necessary for them to do. This made us very happy and are currently awaiting for the check to arrive. The staff at Germain Ford in Beavercreek are so wonderful. If you are in the market for a new or used vehicle, please check them out. Ask for Jordan or Alex and tell them Chris and Cari with the 2017 ford explorer recommended you to them. Thank you Germain Ford for your excellent service.
Mark Lee was amazing!Two weeks ago I contacted Germain Ford about an F-150 I was interested in. Mark was awesome to work with! Very professional and courteous. I did not want to drive 2 & 1/2 hours one way and not get a fair deal done. We exchanged some trade info and such over the phone, and I said to Mark I wasnt willing to drive over for nothing. Mark worked out the deal, and my family and I drove over. In less than 90 minutes we test drove the truck, they evaluated our trade, and we signed all the paperwork. I would highly recommend this place!
We found that the service Justin Jones provided was helpful and went beyond the average salesperson experience that we encountered elsewhere. He went the extra mile to make sure every question and concern we had about the used car we were purchasing was addressed to our satisfaction. We felt confident about our purchase and felt he cared about our experience while making such a big purchase.
Drake was SO helpful when we visited the lot yesterday. We did not go anticipating walking off the lot with a new vehicle, but we did! All of our questions were answered and we had great service. We would definitely recommend visiting Germain Ford of Beavercreek!
Our family just bought a new car at Germain Ford. We had a smooth and painless experience. The price was exactly what we were hoping for and the customer service from Collin Martin was top notch. I highly recommend using Collin and Germain Ford if you are in the market for a new vehicle.
Johnathon was the best he needs a raise he really shows love
I’m very disappointed with my experience at Germain Ford. We took our Fusion in for a routine oil change and several maintenance items were recommended in addition to the oil change. We agreed to them to make sure our Fusion is being properly cared for. After agreeing, the techs “found” a rodents nest and when they returned the car to us, the car now rattles so loud it’s intolerable to ride in. We called them back upon discovering this and their solution is for us to bring the car back to them for 2-15 hours of additional work. With the attached price tag to fix, of course. My problem is that we brought a car in with no noises and no rattles and now we have a vehicle that sounds like it’s on its last legs that we need to fix.We went to Germain Ford after wonderful experiences with Germain Honda next door. I’m extremely disappointed that the Germain name doesn’t carry across dealerships. We will not be going back and we will not be recommending to anyone that they go to Germain.
Troy was exceptional in the purchase of my new Tremor!! Go visit Troy!!
I highly recommend Germain Ford! Drove 4.5 hours to get a ford explorer st. Both Jonathan and Tucker made the buying process very smooth and enjoyable! Tucker was our salesperson. He was a very kind and respectful young man. He went above and beyond to accommodate and make up feel welcomed. Loving my new wheels!
If I could give Laura, Stevie and the Service Department a million stars, I would! Our crew was in Ohio working on a project when our diesel engine F250s radiator decided to start giving us problems. Being from out of state, we were not hopeful at getting the truck repaired but didnt want to take the chance of driving the 8+ hours home and breaking down on the way. Laura was amazing! She was able to get our truck in for diagnostics the very next day and Stevie was able to get us repaired and in running shape in less than a week. The customer service here is incredible, much more efficient, reliable and honest than I have ever seen before at a dealership. They even offered to pick our guys up at the airport on a Sunday evening when we flew back to Ohio - way above and beyond what is expected. We cannot thank you all enough for having gone over and above for our crew and our Company. Thank you - thank you - thank you!!!
The people at Germain Ford are very helpful. Theyve got a huge selection of preowned and brand new vehicles to choose from. Within 2 days of looking at theyre inventory I made my decision, Mark Lee went above and beyond to ensure that I was confident in my purchase. 2 weeks later Mr. Lee made a follow up call to see if I was satisfied with my purchase. I really can appreciate a business that cares enough to call its customers.
Im 58 years old (soon to be 59) and have been to many, many dealerships in my lifetime, but no dealership has come close to the level of customer service I experienced at Germain Ford. Ryan, at the online desk, Johnathan, my salesman and even Emily at the front desk, were simply outstanding. They listened to my terms and needs and made every effort in their power to ensure they were not only met, but exceeded. I cant stress this enough, I have never had such a great experience buying a car. These folks really worked hard on my behalf and did so while continuing to treat me as if i were the most important customer theyd ever had. I am very, very pleased and thankful. What a great team!!!
My husband and I bought a used Ford Explorer a little under 3 months ago. The sales process was great and we left feeling we bought the car at a fair price.Last week, the car completely died. When my husband checked the battery it was leaking. We needed to replace the battery and terminal. The car we bought had around 35000 miles and we were told the dearship went through the car before the sale. I am a little disappointed that this was not resolved before they sold the car.Update: The dealership contacted me after posting this. They were wonderful and helped me. I would recommend both their sales and service department! I did not expect the kindness they showed and customer service provided. Wonderful people to work with!
Worked with Drake on a 2020 F-150 and he made sure I got the best deal and service possible. I will highly recommend any friends and family to come visit him at Germain. Thanks Drake!
Great crew to work with, Colin and Landon definitely took care of us. 10/10 recommend!
I called in to the parts department and spoke with Jeremy about a replacement radio for my 2013 F150 and he was very knowledgeable and looked for ways to save me money. I highly recommend Germain Ford because they really do have the customers best interest in mind!
Troy and Drake are amazing. They helped me through every step and got me into a great car. Management was quick with paperwork and gave me some great advice. Great experience, I will be back and recommend others to come here as well!
We had a great experience working with Germain Ford. Our salesman was Landon S. and he was awesome! Not pushy at all and made us feel very comfortable (especially since car buying is super stressful!) I would highly recommend purchasing your next new or used car from them!
Drake Haley was my sales person and I was extremely pleased with his professionalism and assistance in finding the right truck. He personally drove over an hour to another dealer to bring back the truck I was looking for. It was a pleasure to work with him several of the Germain team to through the process of the sale.
Thank you Landon and Germain Ford for the outstanding customer service in buying our vehicle. Landon was knowledgeable, helpful, and personable. He stayed in contact with us without being pushy. Landon made our new car buying experience a pleasure. Travis also was a pleasure to do business with on the finance side of it. He too was knowledgeable and helpful and not pushy. Thank you all!
Justin Jones is awesome! We bought two cars from him in the last six months and he goes above and beyond to help. He even helped me surprise my husband with a bed cover on his truck for Father’s Day. Highly recommend Justin at Germain Ford! You won’t be disappointed.
Excellent service by all. Product Specialist Drake Haley met all my needs and beyond!! Second car I’ve purchased from him. Hopefully many more in the future.
We recently purchased a 2020 Expedition with Colin and our experience was amazing! Easy, seamless, and kind of perfect! Travis in finance was efficient and very personable. Highly recommend this group!
Terrible dealership and poor attention to customer service! Went in to purchase vehicle. Salesperson came back with a payment estimate near $1,000 a month for a F-150. After discussion, we explained to the sales person that we were going to go to Germain Ford in Columbus as they had a better inventory and could probably do better on price. The salesperson treated me like a peon and didnt want to negotiate anything better. We went to the Columbus location. We found what we wanted and JayDee was able to order the truck in from the Beavercreek location. After leaving the dealership, the salesperson at the Beavercreek location called and wanted to deal. He tried to strong arm me into going back to the Beavercreek location in order to get the truck. He explained that he was not going to release this truck to the Columbus location. I told him that I already signed paperwork with the Columbus location and if he was unwilling to release the truck then we would find another one. After speaking with the sales manager in Beavercreek, the truck was released and we purchased from Columbus. Stay away from the Beavercreek location! They have the same name as the one in Columbus but they are not the same dealership! If you want a good deal and to be treated with respect, go to the Columbus location and ask for JayDee! I was not impressed at all by the sales manager or the salesperson at the Beavercreek location. You will probably end up paying more for your vehicle if you go there!
Why I cant give this place more than 5 stars? They deserve more than a hundred stars.Drake and Tom were just amazing. They sold me my dream Ford remotely and delivered it to my house. What a great experience. Highly recommended.
We visited Germain Ford looking to lease a F150. We were greeted in the lot by Jordan Baker and went inside for her to help us. We were looking for certain things in the truck and she went out in the lot and brought up the perfect truck for us. She was very easy and fun to deal with and listened to what we wanted/needed! We couldn’t be happier with the truck and the help that we received from Jordan and the staff at Germain Ford!
I worked with DJ Yates this week to purchase a new car. DJ was amazing. He took his time to work with me to find the right car and payment. He went the extra mile and I appreciate him so very much. Love my car! My mom also purchased a car from DJ a few months ago and had a great experience. We cannot say enough good about our dealings with DJ Yates and Germain Ford. Thank you!
Very impressed!! The sales rep was amazing. He was very helpful and he answered all my questions. Outstanding performance to say the least. DJ Yates was his name. We came to Germain Ford in search of a vehicle for our family, and even though at this time we did not purchase here, we were very impressed with the care that we had here. When we do decide on which vehicle our family needs, the only place we will go is Germain Ford. Thank you so much. I will spread the word to my family and friends.
I don’t think it was very professional for your sales associate Collin to string me along after all that negotiating with a price and a deal, when we came to an agreement I did my part and he did not do his, and it was probably you to tell him to forget about me the customer, when I was ready to go and finalize the deal I call and he plays dumb. That just showed your true colors as a professional and car salesman. You said you would help me out but you did nothing but waste my time. Would never buy a car here.
My experience was great! After a really bad experience at another make delarship, Germain Ford truly did give me VIP treatment. The Internet sales manager stayed an extra hour to be sure I was well taken care of. The car I wanted to test drive was out front ready to go! Landon took me for a test drive and he was very knowledgeable about the vehicle. Since I wanted to have my wife drive it, he let me take it home overnight. We really liked the car, but it had a feature we didnt need or want to pay for. Landon worked with me trying to meet my needs and stay within my budget. He worked with me through texting late into the night to be sure he knew just what my requirements were. The next day he had found the car I wanted and saved me $2000! Now that is VIP treatment. Overall everyone at Germain was very helpful and I got the car I wanted for a good price!
I just bought a new Expedition and had a great experience and Collin my salesman made the process easy and convenient. I had many questions and he and his sales manager promptly answered them all and gave me a great deal. Highly recommend using them.
Went to Germain just to check some things out and get an idea of what I was looking for in a car. Justin Jones was our salesman and he was amazing. helpful, informative, great attitude, friendly and welcoming. Today Im leaving with a 2016 Corolla and I couldnt be happier with my experience here.
Johnathan was great with my husband and I as we negotiated a trade in and purchase of a used minivan. The sales team worked well with us, got us a great deal. The dealership is clean and run well. Id drop by again when I need a good used car.
I was in there the other day having issues with my car found out it was unfixable . I got help finding another vehicle with Troy Clouse his customer service is excellent and he made the process fast and easy , I am so happy with my purchase that he helped me make . Anyone looking to buy a new vehicle I would recommend going and seeing Troy .
This place is great! Wonderful people, deals, and inventory! Just traded-in my 2005 Ford Mustang for a 2017 Ford Fusion Sport. It was an easy and fun experience! They worked with me to get the best deal and best monthly payment! Im probably coming back in 36 months to lease another car once my lease expires. Just ask for Justin!
I first took my car to a transmission shop who wanted to replace my entire transmission, costing me $3500 and 6 calendar days. Germain Ford was able to do a proper diagnostic, pinpointing the problem to the clutch assembly. They were able to repair it in only one day for $2000, while also performing a recall repair. They also provided me with a ride home after I dropped off my car to be repaired and were very friendly and communicative throughout the entire process.
My sales person Mark, was really easy to deal with. No pressure and he really worked hard to help me get my dream car. The staff was friendly. Their stock of cars and trucks was impressive. If you are looking for a new or used car I would suggest stopping in.
Recently purchased a vehicle here and couldnt be happier with the service! Our salesman Brandon was the best! Brandon, Justin and the entire staff were so helpful and kind. My 2 yr old daughter actually wanted to go back the next day (I think every staff member at some point did something sweet for her...coloring pages, lollipop, water, snacks, stickers, stamps etc.). I rarely leave reviews but wanted to say thanks to Brandon and everyone at GFB for making it such an easy and enjoyable process!
Bought a Ford edge. Justin was a breeze to deal with. Made sure we were very happy. Danny in finance got us the rate we wanted and Jarrod checked in on us several times to make sure things went as planned. Were very pleased with the vehicle and the experience. Thanks again for everything!!!
Mark Lee was amazing. Issue with the car but they made it right. Highly recommended. They did great!!!Update ***** 4-20-2020My 2013 Ford Fusion now has 62k miles and it needs a new engine!!!.I took it to my local Ford dealer to have a check engine and low oil pressure light fixed. I had it towed due to the fact of the low oil pressure light. They informed me today that it needs a new engine. The #3 cylinder is dead. The inside walls are completely grooved and chewed up. When they drained the oil, it is was full of metal shavings. I then called Germain Ford of Beavercreek and told them what was going on. He informed me that I didnt buy the extended warranty. For the record I drove over 3 hours to buy the car. He said he would talk to the sales manager and get back with me. He called me back a few hours later. He told me the sales manager went through the maintance logs of when they got it in and nothing was notated about any issues. They wont help and dont feel they did anything wrong. I havent even put enough miles on it to require the first oil change. Keep in mind the last person to change the oil and look for metal shaving that I have been guaranteed were there by a certified Ford Technician were the technician at Germain Ford of Beavercreek.Local ford dealer quoted me $6200 to replace the engine for parts and labor. So DO Not Buy from Germain in Beavercreek. They obviously have 0 morals. And wont take responsibility of something of either they missed or covered up. But hey they got my $10,000 dollars for the purchase price. Guess thats all that matters. Will NEVER go back and will tell everyone I know to stay away from them. Crooks!!!!!
Recently purchased a new vehicle and haven’t been happier. Mark Lee contacted me after I asked for a quote on a trade-in. He was always available around my hectic work schedule and even helped put me in a vehicle to best fit my needs. I will definitely be coming back when I’m ready to purchase my wife’s next vehicle.
DJ Yates was very helpful and professional with our car buying experience. He made sure that we not only liked the truck, but loved it. I am happy with my experience with Germain Ford and all of the staff that helped out.
One daily driver was in the shop with winter weather crash damage when our primary family vehicle suffered terminal engine failure. Thank you Jordan Barker, Collin, John and Landon in Sales and Dan Webb in Service for helping purchase a great new family flagship, 2017 Explorer XLT. You all helped turn a difficult situation into an enjoyable experience. Jordan was so nice and very responsive to all our questions and all of you guys are great! We love our 2017 Explorer! And the loaner 2020 Explorer Limited was very impressive!
Mark Lee was amazing to work with.He was patient and answered many, many questions that my husband and I had about our new Ford Edge.It took us a few weeks to make up our mind, but Mark never pressured us in any way to hurry.I would recommend this dealership and salesman, Mark Lee.
I just purchased a 2021 Ford Explorer Hybrid. Sarah Gentry was my sales rep. She did a fantastic job throughout the sales process. It was a pleasure!
I agonized for months about buying a new truck... could I afford it? What would the payment be? My credit? All these concerns were addressed quickly and efficiently. I literally only went in to find out info, and have them pull my credit. Drove away in a B-E-A-utiful new truck an hour after choosing one. Couldnt be more pleased. My salesperson, Landon was personable and made sure I was completely happy. Goodbye broken truck. Hello to my new shiny angel of dependability, leg room, and power stroke! Thanks Germain Ford... thanks for taking the hassle out of buying a new truck. I will definitely recommend!
Mark Lee at Germain Ford one of the best salesmen i have ever worked with on finding a car. He makes sure he knows exactly what your looking for and will do everything he can to find the vehicle for you. He doesnt waste your time or tell you things just to get u to buy a car he truly cares about the customer first.
The website advertises a $50 gift card for coming in and test driving a vehicle. Not only did we test drive a vehicle but we purchased a vehicle.We completely forgot to mention the $50 gift card, because well we were purchasing a vehicle. You would think a customer service representative would mention it. When we did bring it up it was our fault for not showing it to you before we signed the contract. Are you kidding me? I find it funny that Germain Ford will not honor a $50 gift card when we just purchased a vehicle. Is it really time to squabble Germain Ford? Time to get the staff some education on customer satisfaction.
I recently purchased a new Ford Explorer from Josh and it was a great car buying experience from beginning to end. They found exactly what I wanted and it only took a few days to get it from another dealership. Everyone I talked with was knowledgeable about the vehicle, especially Travis who delt with my many finance questions. The customer service was above and beyond and I will continue to get all my maintenance done at that location for that reason! This is a great dealership even if you have to drive a little bit for this kind of service!
I met Mark Lee 2 years ago when I bought my 2018 Ford F-150. It was such a great experience that I just went back and purchased a 2020 Ford F-150. This dealership is not close to home but because Mark has been such a great sales rep and always stays in contact with me and never pressured me, I went back. Thanks Mark for your help!
Went back to Germain today for our second Ford from them. The customer service that we receive from there is top notch. Justin Jones is an incredible sales rep. If youre looking for someone who is honest, friendly, knowledgeable and a straight shooter hes your guy. 6 months ago we bought an Explorer and today an F-150....we seriously could not be happier. The entire team there is like no other weve met, and weve been to ALL the dealerships around town. So if youre looking for a great dealership, great sales reps and an altogether great experience Germain Ford is your place...and ask for Justin Jones, you wont be disappointed...
Ford FusionI recently purchased a Ford Fusion from Germain and worked with Tim Flanagan in sales. I purchased an Explorer from Tim last October as well. I felt compelled to write a review about how well I was treated from the beginning of the sales process to the delivery of my vehicles. Without a doubt, Tim is the most knowledgeable sales consultant I have ever worked with. Tim is the reason I returned to Germain to begin with and he is very fortunate to have a great service team supporting his efforts. Great job guys and keep it up!
We drove 3 hours after talking with Jared Jones about our new Flex. He was very helpful in answering our questions and making sure the vehicle was there when we arrived. He had it detailed and looking awesome for us! We had a very good experience working with Jared and with Travis in the finance department.
I purchased a used explorer from germain ford one week ago. The buying process was great! The service after the sale was amazing. The car had a few wear and tear issues of no falt to the dealership but they stuck by there vehicle and me as a customer and made it right. I realize they didnt have too, but they did and im so happy i bought my new car from them! My salesmans name is Troy. And i also delt with Landon. Both men treated me and my family great and i highly recommend buying from them. I know i will again!
Edit: After a year, I wouldnt even go back here for an oil change. Ive felt like nothing but a hassle, over them selling me a bad car and a truck that didnt have things done to it that they said it did.Had my car for maybe 2 months, and the engine blew up! The car burned up all the oil and never showed a low oil pressure warning. Although I didnt have a warranty, I did have lemon law on my side. They had my car for 4 months, and rebuilt the engine. When I finally got it back, it smoked and you could smell exhaust or burning oil. I had to drive my kid around in that.Finally decided to try to trade it in. Thought they might work with me because of all the trouble Ive had.No!Flat out said that the odds of a used vehicle carrying over the negative equity were slim, so they only offered brand new cars. Never told me the prices. I had to look them up myself and told them the payments wouldnt work for us.Told them Id rather just get the car fixed, if brand new was my only option. They said theyd see what they could do. Havent heard from them since.Went to another dealer a couple days later. They gave me $5,000 more for my car than Germain offered, and got me in the exact car I wanted with payments I could afford! And that includes an all around warranty! Inside and out!False: ⬇️This is by far the BEST dealership Ive ever worked with! Everyone in the building, including lot techs that came in, were super friendly and accommodating. They engaged with my bored three year old, and went above and beyond in every way!Will definitely be back to purchase again, and will recommend yall to everyone I know!We worked with Drake, and do not let his looks fool you! He did a great job, got us great deals on two vehicles and made the experience wonderful!
I am very pleased with my experience and my new car! Thanks to Brandon Horsley, I found the perfect car. He was helpful, insightful, and patient. Will be coming back for all of my car related needs and questions! Also recommending Germain Ford to all of my friends and family!
I have had my vehicle serviced here for 4 years, but today I went in for a scheduled oil change and tire rotation. After waiting an hour and 15 minutes, I went to check on it and saw that it was still sitting in the drop off bay and the service advisor advised that it had not been started yet. I left immediately and will be looking for a new dealer. Very disappointing! Their experienced advisers Shawn and Ron have moved on and the new staff appears to be still learning the meaning of service.Update: The General Manager and the Service Manager both reached out to me within hours of this review. They both apologized and sent their Mobile Service Unit to my house the next morning to perform the service free of charge. It was a great recovery and in return I agreed to give them another chance at keeping my business. I understand that mistakes happen, and hope that this was an anomaly that does not repeat. Thanks to TJ Tuttle for making things right. I am therefore upgrading my one star rating to three stars. Jeff G.
Brandon Horsley, a sales consultant at Germain, helped me find the car i wanted easily. Brandon was very helpful and listened to everything i said i wanted within the car. He came up with the perfect car for me, a black 2017 Ford Fusion SE. I had a great experience at Germain and i will recommend the place to all of my family and friends!
I just have no idea where to begin! Everything from beginning to end has been the best experience I have EVER had when buying a car or truck. I bought an F-350 from Joe (the best salesman). A couple days later I was entering the highway and hit a small hole and the front tires began to shake violently.I called and Joe put me through to the service dept. TJ called me back instantly. I set an appt with Tiffany in service. When I went in they gave me an F150 with 8 miles on it to drive while they worked on my truck.Turns out that it was tie rod ends and a steering dampener that were all bad. Over $2500 in repairs! I did not purchase a warranty on the vehicle and they had NO obligation to fix anything.They covered everything! Tiffany was exceptional!! I cant say enough about the whole experience! I will be purchasing all my vehicles in the future with this dealership, even though it is an hour away.
I recently purchased a used Toyota pick up from Germain Ford, and was given a fair trade-in value on my previous vehicle. Sales Rep Josh is a good fella! Shortly after my purchase a steering issue came up, which resulted in some replacement part, that was covered by the warranty. **** I give four out of five stars because it took three business days (not counting weekend) to get my vehicle repaired. Its now steering perfectly, except it does seem to need a front-end wheel alignment. A (slightly) crooked steering wheel.
I bought a truck from the Germain Ford team last week and I just want to say they knocked it out of the park. Landon was our sales associate and he worked overtime to search and find the perfect truck for us.Every aspect of our experience from the beginning of our initial phone conversation with Sarah to working with Landon then John in trade & appraisals to the final piece with Scott in financing was perfect.I genuinely felt that they had my best interests in mind, made some new friends and will definitely consider Germain Ford my new hometown dealership and will purchase another vehicle from them in the future.Thanks again, Landon and to the entire Germain Ford team for everything!
I had shopped around and been to different Ford dealerships in the area. Brandon Horsley at Germain Ford was the most helpful and knowledgeable about what I was looking for compared to anyone else I had spoken with. He was actually willing to put in the work to find me what I wanted. Jared was also a big help in this process! I really appreciated everything they both did to help me find the car I wanted. Highly recommend!
This was the best car buying experience my wife and I ever had. Given that car buying can be stressful, their sales consultant D.J. was awesome. He guided us through the whole car buying process with ease and made it as painless as possible. I recommend this dealership to anyone and when you decide to visit Germain Ford of Beavercreek look for D.J.
Several days ago I posted a one star review about my experience with Germain Ford. I was angry, upset and frustrated by some issues with a used car I purchased and a lack of follow up to messages I left on voicemail trying to reach them.I am chagrined and want to make a public apology. My review turned out to be wrong and unfair and I have deleted my comments. As soon as the management team was made aware of the problems I was having they called me and made arrangements to resolve the concerns I had. There were no questions or excuses on their part. Only action. The management staff, specifically John Martin and Joe Collins wanted nothing more than to make everything right with my purchase. Their dedication to Customer Satisfaction is beyond anything I have experienced in a car buying situation. I seldom post reviews but when a company goes out of their way to make certain the customer is taken care of, no matter what the cost, they deserve to be recognized. If you are in the market for a car/truck and Germain has what youre looking for ... give them a try. They are honest and fair and will work to not only earn your business but your loyalty as well.
Not your typical car buying experience here! I was blown away by Germain Ford. From my product specialist to the new car sales manager and all the way through the finance guy. Each one treated my wife and I with respect and care. Even the finance manager came up to us and introduced himself to us and was asking questions to make sure we were taken care of.New car sales manager stuck out the most. By the end of the purchase process we had shared more with each other than I ever have with a stranger. We almost felt like we were treated like family. Truly great buying experience.I recommend them whole heartedly and without reservation! Great organization!
We had a wonderful experience at Germain Ford of Beavercreek all thanks to Justin Jones! He was more than willing to stay with us after hours when we decided to pop by and look at a Ford truck in the lot. We are now proud owners of a beautiful new truck!! Highly recommend their services!
My car buying experience was pleasant instead of painful. Evan Myers was my sales consultant and was genuinely interested in delivering what I was looking for. No games with the pricing. Germain Ford had plenty to choose from and the lowest price for the car I was interested in! Thanks to the friendly staff.
Just purchased my first car from a dealership and no matter, how stressful buying a car was, Germain made it easy! Our sales man Mark Lee really helped us made sure we comfortable in both the car and price! Would definitely go back if not for the company just for Mark #askforMark
Bought a new vehicle here today. Justin Jones was more than happy to take care of our needs! Very personable. Would highly recommend him for all of your car buying needs!
Found a truck I was interested on-line. Submitted a request and Johnathon Barbee called me within minutes. Great personality and fiendishly to talk to. We made arrangements to come ply the next day.When we got there he gets my wife and myself. Hes even more pleasant in person. We walked out with the truck and a deal we were comfortable with. I wouldnt hesitate to buy again from Germain Ford and Johnathon.
Bought a car from Mike Mathews and am very pleased with the process. Not a high pressure salesman. Was very willing to work with me and find the right truck for me. When it came time to finalize the deal, everything was well prepared for a quick closing. The whole sales process was very efficient.
I had a pretty good experience with Germain Ford when my 2015 Edge broke down. Their service side of the house has kind and friendly representatives. The down side is that I did have to wait over a week before my car could be worked on. But I cant dock points because every body shop in Dayton is booked as well. I had the pleasure of working with Johnathan Barbee for looking for a replacement car. I would highly suggest looking for him as yhe sales representative as he takes the time to find the right car for you. He doesnt make it feel rushed as thats one of the most annoying part of going to a dealership. He is pretty knowledgeable as well. If they dont have the vehicle, he will look for one around the area to meet my needs. Overall, I would highly recommend Germain Ford to my family and friends.
Recently I described what I felt was a horrible experience with Germain Ford service department. While, the experience I described was very real for me. I do want to acknowledge the Germain Ford team - service department and general manager for valuing me as a loyal customer, by exhibited a proactive attitude in resolving my issues in a manually satisfactory manner. I do appreciate their willingness to work with me and I believe at the end of the day, that is the most we can ask or expect any business to do, to be proactive in resolving loyal customers concerns.
Awesome experience. Jonathon Barbee provided excellent service and gave me all of the information I needed. Went in to test drive a Honda Accord and loved it. Will definitely buy when the time is right, and definitely will request Jonathon to assist me. He wasnt pushy and was very kind and understanding, super easy to talk to!
Total reviews rating 4.6
199 Reviews for Germain Ford of Beavercreek 2023:
Review №1
2022-03-26Great experience with the dealership. Very straightforward — no games. Placed my Hybrid order with Drake Haley back in June 2021. Finally took delivery 3/25/22. Drake was very helpful throughout the process and when the day came, had everything ready to get me in and out of the dealership with my new vehicle quickly. Everyone I interacted with was very friendly and helpful. Would definitely recommend friends to GFofB.
Review №2
2022-04-29David May was incredibly helpful!We traded in our car and upgraded to something bigger. The sale was seamless and easy, and we were in and out of there quickly and efficiently. David showed us how to use all the perks in the car, helped us set up ford pass, and get us comfortable with everything! He was professional and wonderful! Thank you!! Highly recommend!
Review №3
2022-04-07Top of the line customer service with Drake Haley, we didnt want to come back here after the way the previous crew treated us. But Drake promised new results and we decided to give them a second chance. Him and his crew didnt let us down, we are picky and expect high standards. And Drake exceeded our expectations and made all our transactions smooth and painless, we are on our second Brand New Truck now a bought multiple used cars as well. Keep up the great work. Thank you!!
Review №4
2022-01-16This was the first time at Germain Ford I was so happy with our experience. Drake Haley was the best sales person I have ever worked with when buying a car. I definitely recomend you visit and see him when buying a new vehicle. Thanks Drake for all your assistance!
Review №5
2022-04-28Great experience buying our Mach E from this dealership! Travis , Drake and the entire team were courteous and professional from start to finish! Oh yeah , and we LOVE the car!
Review №6
2022-04-22Germain Ford has been one of the best dealers we have delt with! From start to finish we were car owners in two hours! Drake was the best, easy going, straight forward. Thank you Drake you’re awesome 👏🏻
Review №7
2022-01-17I ordered a new car with Sarah at this dealership and she was great. Sarah is very friendly and gets everything done quickly. I was able to do most of the process without stepping in the dealership and once I was able to pick up my car, I was in and out of the dealership in less than 2 hours. I highly recommend this dealership and Sarah. The financing was not pushy and all of the options were explained to me well. I am very happy with my experience and purchase.
Review №8
2022-04-21I had a great vehicle buying experience at Germain Ford of Beavercreek. I placed my order with Sarah Gentry and she made the whole process very easy and simple. She answered all my many random questions through the process without hesitation. When my vehicle finally arrived Sarah made it so I was able to do most of the paperwork online and over the phone so I was in and out in about 30 minutes. Definitely the best dealership experience Ive ever had. I definitely recommend Sarah and Germain Ford of Beavercreek.
Review №9
2021-10-11Another great experience buying a new vehicle at Germain Ford. Tim Duff did everything to make the experience smooth and fun! He even answered questions and helped on his days off! We had a lot of laughs and I cannot say that about other experiences at many dealers. When driving my new Bronco past Interstate Ford I so wanted to play Pretty Woman and stop and say “ Remember me? You wouldn’t help me? BIG MISTAKE!” Go see Tim, you will love the experience!
Review №10
2022-02-22The best car, actually truck, buying experience Ive had. My salesman Collin was fantastic! Great trade in value & a no hassle, quick, process. Even the finance/warranty side was smooth and easy. I will buy all my vehicles here from now on. Thanks!