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FUSIAN in Cincinnati
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Cincinnati, Hamilton County, Ohio, US
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Phone: +1 513-321-2111
Site: https://www.fusian.com/hyde-park...
Site: https://www.fusian.com/hyde-park...
Opening hours
- Monday:10:40AM–10:05PM
- Tuesday:10:40AM–10:05PM
- Wednesday:10:40AM–10:05PM
- Thursday:10:40AM–10:05PM
- Friday:10:40AM–10:05PM
- Saturday:10:40AM–10:05PM
- Sunday:10:40AM–10:05PM
FUSIAN in other cities:
Comments (147)
Love this place. The bowl sizes are generous. We order it from DoorDash a lot and its always fresh and delicious.
As of 6/14/21, the demeanor of one of the staff members was entirely unacceptable for someone working in customer service. She displayed a candid annoyance after I asked if she received my mobile order. Apparently one shouldnt come here with an expectation for friendly service.
Tastes great but I have yet to order online and not get an incorrect order. I’m really amazed how they manage to screw up my order every single time. This was easily the 7th or 8th time in a row they forgot multiple things to add to my custom bowl and I’ll be going somewhere else from now on.Update 3 months later: we gave them another shot today. Guess what, they forgot the sauces again...
Place has been better last few times... the rolls are still occasionally still mangled, but less often........I like this place (sometimes) and still eat here (but less often). Im tired of the roll looking like they cut it with a chain saw and it ends up being more like a sushi salad thats a pain to eat. Im still baffled how theyll plate roll that is clearly a mess and then serve it to you like its no big deal. I sent a note to them once and they responded with a free roll and said theyd work on it, which was nice, but I havent seen an improvement and Id prefer a consistent place to eat that doesnt frustrate me half the time.
Im hit or miss on this chain, because I think the quality is great, but the portion size for the price isnt so impressive, however this location at least has really clean, very courteous staff, and with the new sushi bowls you actually get plenty of food for the cost. Not sure I would do roll here, but its worth it to stop and for a custom bowl definitely better than the competitors.
Placed order online at 7:47 and was told order would be ready for pick-up at 8:07. Arrived to store around 8:00 pm and was told they were out of white rice and it would be another 15 minutes and agreed to wait. At 8:32 I am still sitting here waiting for my order. I think it is really strange for a sushi restaurant to run out of white rice. As much as I like to customize my sushi and previously enjoyed the food, I will not be coming back given this experience.
Make no mistake about it, Im not bashing Fusian at all. Its great. I just have a thing of giving a review that doesnt need improvements. Even at a 5 star rating there always has to be an improvement somewhere, somehow. There is no such thing as perfection, but there is a such thing as continue to strive for perfection! Thats what keeps customers like me coming back, what was different from last visit!
One of my favorite sushi places in Cincinnati! I found out about this place when my son was in the NICU at children’s and they had it in the cafeteria. I went by their location a week later and I’ve been hooked ever since! We even had rolls from there on his first birthday. If I don’t feel like going out to pick it up they offer DoorDash which I love!
I dont think Ive ever seen an upset employee here, because Ive been so focused on their crazy fresh ingredients! Sponsored by my internal enthusiasm for this awesome sushi place. --Ordering advice below--1. Dont try their soybean wraps unless you like thick filling for food that tastes like nothing2. Their PB&J rolls SOUND like a good idea only, only to the ear, not mouth, or colon probably3. Their sushi rolls are the only Grade A thing (aka their main business), but their side game is mediocre
This restaurant is my favorite. I eat in a lot of restaurants but to this place I keep coming back again and again. The crew is very attentive and the cuisine they cook is so flavorful. I would always prefer to have a nice dinner here. Highly recommended.
Food poisoning. Boyfriend and I both had stomach cramps after eating here and then I spent 2 hours on the toilet. Tasted like the food was expired and deep fried to cover it up.
Well priced and the the option to customize is wonderful. Not the greatest sushi ever, but a great lunch option that is filling. Their online ordering is easy and stress-free
This is a fresh meal, fast, and friendly staff. Vegan friendly options. Also, if you ask, theyll skip the automated slicer, and hand cut your sushi roll to avoid fish contamination.
This is clearly one of the best place to eat in the neighborhood. Always when I go there I am so pleased. They manage their very high standard service and the topmost level of dishes they give. You always win with this place. Very recommended.
Had a fantastic customer experience at Fusian / Hyde Park Plaza on Sunday night; went in to grab a quick dinner without the help of my daughters (who are the sushi experts in the family) , and was treated with patience & enthusiasm by “Finn”, who walked me through all the right choicesExceptional food, exceptionally clean facility, exceptional staff; all a reflection of excellent store managementKudos to your whole team, Finn, in particularW
Great customer service. I am very picking when it’s comes to my steak having fat on it. The young lady and gentlemen that worked Saturday July 6th between 2pm or 3pm. Was so patient with me. I wish I got her and the gentleman name. Both worked great as a team. I will be back just because customer service was a WOW factor.
Such a friendly staff! Really appreciate kind customer service, especially after dealing with the rude FedEx employee around the corner. Great food too!
This is my favorite place for Sushi. My family took me there on my birthday.
Always super nice employees! Awesome sushi & always a clean environment. 10/10 would recommend!
The sushi has always been good, and I love the customization of it. And they have options for those who dont like seaweed or fish, which I havent tried but is a nice touch. Also they have delicious cucumber water that goes perfectly with sushi! Well they did until they switched to house made beverages such as gingerade and lavender lemonade and others that are interesting but not as good to me.
Once a week Fusion sells sushi at my job. It goes fast. Now I have started going after work every few weeks. Service was great. Food was great. You can also get shredded chicken. Overall pretty healthy eating for me
Super friendly right when you walk in.I want to give them 5 stars but there is always one thing that stops me; either there is something out of stock (which i assume is because they are always so busy), or the fancy roll cutter is not working properly and my roll gets all messed up.food always taste great and they sometime have given me a discount cause of wait time.
Friendly staff that put up with my indecision like champs. They may have messed up my roll order, but they made it right by redoing it with no hassle. The chain itself does lack the art of sushi rolls and composition, but its a quick-stop option for healthy food.
Great food. Wonderful sushi variety. Not authentic, but its exciting. Tasty stuff.Great bowls to satisfy any diet (Keto, Paleo etc.). I got a bowl with lots of Salmon, Kale, Carrots, Jalapenos, Avacado etc. I really enjoyed it.
Pretty good. Surprisingly high-quality tasting salmon. The seasonal berry sticky rice is the bomb. Now if only I can figure out which of my items to throw in the trash, recycling, and compost bins. FUSIAN FRENZY!
Just ordered on Doordash, my salad was two days old and my Ginger salad dressing was spoiled! Complete waste of my time and money and when I tried to call to report it the line was forever busy! Went back to the store today and they were great about replacing the meal and assured me that it would not happen again! 5 Stars
The tempura shrimp roll and the spicy tuna roll is soooo well worth it! Yummy!
Last week was our first time we went to this good restaurant. But It is absolutely not the last. We enjoyed the evening very much with the courteous service, with the first-rate food and booze and with the modest cost. We will absolutely go back there soon.
There is a soy wrapper option besides the usual seaweed, brown or white rice, tofu as well as sashimi (raw fish). I got their sweet soy sauce for dipping my tofu sushi. The servings are generous. Service great. I live nearby and it is all I can do to keep from going every day!
This is one of my favorite spots to grab a quick meal. The Vegan is absolutely phenomenal. I personally get it with Sriracha, because hot sauce makes everything great! I highly recommend this location!
Well there was nothing terribly wrong with the meal that I purchased. And as a corporate entity they are keen on offering only healthy options which I applaud. However the morning only time that Ive been there I asked some simple questions like what I have as a pop. And when the answer is no and as I was referred to you I didnt ask if I could have some sugar, or some artificial sweetener, and the look and the attitude and the explanation that I received from the workers both on the top and on the sugar was unacceptable to me and rude and snotty and you only want to offer healthy options and you find sugar to be unhealthy thats great but I will not be eating at your restaurant again because of your attitude not because you dont sell or serve sugar
Loved this place. Ambience is awesome, sushi is affordable, and I get exactly what I want.It is not a top notch sushi place, but for what you are paying it shouldnt be expected.Go, whether you like sushi or not (you can americanize the rolls pretty easily).
This is a waste of money. People where great very friendly. I ordered three different rolls and thet looked great. I got home and started eating and they where very dry. I couk2d tell things where not fresh. I will not be returning, if yoy want sushi just pay a little extra and go to a real sushi bar or resturant. I learned the hard way.
I have ordered on DoorDash multiple times and love it but when I came in person the staff were all extremely uninterested and made my roll wrong twice
I will never go back to a Fusion restaurant. The girl with short hair and a ball cap working the counter refused me in-restaurant service even after I preseneted my physicians note exempting me from wearing a face mask.She tried to tell me to wait outside, order online, etc. So I was supposed to sit outside in the heat, not enjoy the A/C, not be able to refill my drink, etc?I showed her a copy of Ohio State Law explicitly exempting those with medical conditions from wearing face masks. I also showed her Governor Dewines order, again complete with exemption. She refused to follow the law as written so I took my business to your competitors right across the street and they welcomed me. Corporate needs to educate employees on the actual state law regarding mask exemptions.
So cool! Its the sushi version of Chipotle. I got a tuna roll with brown rice, avocado, asparagus, and scallions for just $7.50 and it was fresh and delicious. Friendly people behind the counter, too.
Ordered at this Fusian location for myself and some coworkers to celebrate one of our coworkers last day of work on 6/26/2020. As a joke, I labeled my coworkers dish who is leaving as The Saddest Day In History. The workers at Hyde Park were nice enough to put a gift in the bag for us! A free side/dessert with the label To: The Saddest Day In History with #SushiLove from: Cheer up butter cup, love Hyde Park. Its little things like these that keep us smiling through difficult times! Much love Hyde Park Fusian!
1st time at this place and I liked it. I got the veggie sushi with sweet chili sauce and it was good. Forgot to take pic. I was hungry.
My first time here and it was lunch time. The staff was great, helpful and patient. My sushi roll was Amazing. Definitely will be returning.
I went to FUSIAN at 9:50 at night, knowing that they were closing, but not only was I welcomed with a wonderful greeting, they were more than adamant with serving me and taking care of my needs. Finn, I believe that’s his name, really went above and beyond with my needs.Not only did I feel bad for coming so late, I had a hard time choosing what I wanted.Again, without hesitation, Finn was there helping me choose what I wanted. Also, there was a girl name Cynthia, and she just helped make the experience even more of a joy!I will purposely come back to this location because of the wonderful service, how fast they are, and how they really focus on the customers needs. Out of all the Fusion locations, this is by far the best one!Definitely come by and see Finn, he is a true reflection of what customer service should be at Fusion, same for the team!
Sushi good, but room was so cold that we were freezing although we were wearing our winter jackets. Atmosphere in restaurant could be a bit more comfy.
I like the concept of this restaurant a lot and have eaten here several times. A little more attention to detail and cleanliness would easily move this to north of four stars. I felt compelled to give a less than glowing review today because the condition of some of the food items, such as the carrots, was on acceptable...badly discolored and very dried out. I would also strongly suggest that the owner of this establishment find a way to anchor the piece of equipment that is used to cut the rolls into individual pieces. It is obvious to anyone observing that this device is difficult to operate with it bouncing around on the counter. It would be relatively easy to modify the base, maybe with an attach/release suction cup type of mount, so that it could be anchored when in use, then easily removed for cleaning. I have had a couple of rolls in the past that were somewhat mangled because of this issue. In the end, I would eat here much more frequently if the appropriate level attention was given to these type of details.
I wish I had one of these near me. Its a great place for lunch and to get fairly inexpensive build your own sushi. Very similar to Roll On In.
Great food for fast food ... its values are represented well with its efficient green restaurant options i would like different drink options not everyone likes tea or the style of drinks you offer . But drinking water is not a bad thing ...
Great sushi lunch! Always a great product. I wish they had more Fusiand around town. Build one in Milford so I can eat there weekly.
Worst service ever. It took forever to get my roll, probably 40 mins. They kept running out of food items, messing up orders, not wrapping it correctly, leaving a mess on the counter and cutter. Very unsanitary. Bad experience for a million reasons.
I heard outside a dispute between a manager and an employee about 2 weeks ago . The manager accused an employee of not being open minded about the lgbtq community. The employee isnt like that. I am apart of the community and he is always asking how I am doing and I tell him a bit of what goes on. He has helped me just by asking me about my day , not just by customer service. I wish I knew his name , but that manager needs a talking to. She needs an attitude adjustment. He is only human and as humans we make mistakes . Whatever happened I was not happy hearing outside . That should of been taken in an office not where I could hear it . She was so unprofessional.
Wasnt really impressed by the food. Ive been a couple times and when I had undercooked rice, that was my last. Everything seemed clean and fresh, just no wow factor going on.
Awesome build your own sushi. Great earth friendly approach to super fresh food. Great options for vegans, which totally rocks!
Me: Can I have brown rice please?Them: “I don’t have time to go get it right now”
The staff was super friendly and helpful. They had suggestions for good food and helped a novice like me get a good meal! Special shout out to Greg!
I had a terrible experience this evening, an employee was disrespectful and I felt like he was attacking me.... He didn’t do a good job at cutting or rolling both of my sushi rolls they were falling apart and when I asked for the manager to make my rolls for me he threw the messed up sushi on the wall by the trash can..... I visit this location once a week and have never seen someone react so ignorant.....After the manager cut my sushi the other employee proceeded to talk about how his rolling is compared to the manager making comments and trying to argue...the manager repeatedly told him to stop while there were others in line behind me... I’ve never been so mad about sushi I definitely will not go back to this location if I have to put up with an employees bad attitude I’m in the food business I’ve never argued or disrespected a customer!!!!!
Good for people with food allergies
Great place to go if you like Sushi and making your own type of roll. Food is good and reasonably priced for what you get.
This is an awesome concept, I wish we had places like this in the south. I was surprised to get sorta Ill off of just one roll, and I love that they use decent ingredients, the roll I did have was pretty good.
Ok sushi, good location but convenient because you get to pick the ingredients and know that it is super fresh. Wont knock your socks off.
Used to enjoy it here, but quality has deteriorated noticeably. The operation is now disorderly and slow. The prep area also seemed unclean. Lots of issues with rolls coming apart. Won’t be coming be visiting this location again.
The place serves large portions and for convenient rates. super friendly employees. 5 stars.
Good food good service!
I do not know about the place itself but I would never recommend to order delivery at this place, the restaurant staff was super rude on the phone when I called to change my order, ended up hanging up. Then the food was delivered in a very messy way by a rude courier. Highly disappointing,
Good fresh sushi. Great selection, even for those who dont prefer seafood. Nice price too...
Recently discovered this place and it’s great. Fast easy. The food is amazing and anyway you like it.
One of my preferred places to grab some food. great location, neat, and great customer service. I recommend this place!
Absolutely a spot worth trying, the food is great and well prepared, the prices are affordable and it is consistently well organized there. Keep it up.
Can the owner of FUSIAN please create a FUSIAN in beechmont. Every other place is too far away from me. Thanks!Edit: any progress with trying to get a fusian in beechmont because I guarantee you will get so much more business. Thanks!
If you like sushi youll love this place. Its a foodline build your own roll!
Love some sushi! Great prices too!
This place is good! Convenient prices, big dishes and the employees are regularly very kind.
Great service, friendly staff, and a great selection of items that can be added in your sushi
Get the build your own sushi, a bargain at around $8 or so. You can get anything you want on it, and it is big.
Nice place, good food.
Always good food, love being able to get custom sushi rolls, in a pinch!
Great sushi. Chipotle style where you pick each ingredient that you want in a roll. Friendly service.
Good cheap sushi. I recommend putting the tempura flakes, eel sauce, and spicy mayo on whatever you get
Absolutely love this place. Its nice to have sushi made Chipotle Style.
Great service, diverse menu, fair prices, and customizable options- overall a wonderful establishment.
Great sushi but the workers are extremely slow 5 people were in front of me and it took 30 minutes. Need more workers on line!
Create your own sushi, they do have the option for chicken, and veggie for those who dont like seafood.
Love love love! Quick, easy, delicious! Customized sushi and a great dine in environment too!
It has great food and great service! Love going there especially because it is close and easy.
Love it, however I really wish they bring the original crab mix topping back, theyve added spices (or something ) to it; which made it taste very bad
The worse experience ever the braised steak was more like burnt the hell up the shift manager she was rude because I asked for new steak she had an attitude then the black guy with the dreads his attitude was horrible and no customer service , the best person there was Nate he was cool the
They typically make smaller rolls/portions than the other locations Ive been to, if that makes sense.Long waits, always shorthanded.
Great sushi options, but love the spicy edamame!!!
Good food, but very pricey. Since they raised the prices it went from a weekly visit to a monthly visit.
Luv this place. Tasty options and friendly staffing makes Fusian a great place to dine.
Healthy, affordable, quick sushi. Go support your locally-owned and locally-sourced business.
Very good food, but gratuity was automatically added to the bill.
Best cheap sushi around. Bring back the old carrots! 🥕🥕🥕
Simple, quick, & delicious! Its like a sushi version of Chipotle!
Great food and the staff were very professional and pleasant.
Excellent service, everything clean, all nice employees
Hipster fusian place. Decent food. Great staff.
Tempura shrimp and spicy tuna roll are great here.
Staff always providrs great service, food is always fresh
Sushi, the way you create it, provided quickly and with great service.
Friendly staff, good food, nice interior
I had a horrible experience at this place, they then somehow got google to delete my review.
Good service. Good food. Tuna is especially tasty.
Awesome place to eat and work love me some Fusian
Fresh diy poke bowl. Yum
Service was very slow today, I was very surprised!!!! Low moral in store.
Good quality, good service, a favorite for sure!
This is probably my favorite location. They actually give you what you pay for.
A great place if youre in a hurry A+
I work here I love my job
Fresh veggies fresh seafood awesome staff
Fast service. Really good sushi.
Great fast American style sushi.
Great concept; seems to be losing its steam.
California sushi roll was delicious
Love this place. Guilty for going about 3x a week.
I walked in here and walked back out. Im not sure what they serve here.
Great food and prices
Convenience and quality for a decent price
Good and healthy food.
Yes yes yes....everything is a yes ...i wish they had more around the city
Okay food
Delicious, and well priced
Love their food!
Good food
Amazing poke bowls
High variety of topping
Tasted sooo good
Great food
No lines
Very nice service 👍
Love it!!
Very helpful service
Good to go to
To bad
Always great
I loved it
Delicious!
Great taste
Love this place!
Love this place!
Total reviews rating 4.3
147 Reviews for FUSIAN 2023:
Review №1
2022-07-21Oh, it was amazing! Beautiful and calming atmosphere, along with really cool and friendly staff. They were kind, we shared a few laughs while they made my order and they were accommodative to our needs/wants. I will definitely be back for my other order with more family/friends!
Review №2
2022-06-20Pretty awesome place, great food and not uncomfortably fancy, but nice. Would make a great place to chill with a friend for lunch. The guy talking my order was super helpful and patient with me. Great selection if different teas too. Would definitely recommend
Review №3
2022-06-06The food here is great and very fresh. Not a huge variety, but they make it how you like it. This was my first time there, so I chose a few things and then told them to be creative, it was awesome. I think its the Subway of Sushi. Lol
Review №4
2022-04-05The manager Andrew was wonderful! so patient with my husband as he placed his order. it’s not every day that you find someone so understanding and patient of a man in a wheelchair during the lunch rush.
Review №5
2018-05-24Update: went back and almost all the veggies are now shredded. I get that you guys are doing bowls now and thats cool but seriously who wants a sushi roll full of shredded carrots?Good business model, great house made drinks. Cheap and healthy options, weirdly good tempura shrimp.
Review №6
2018-10-18Being able to tailor your bowl/roll is nice. Cool space. A friendly tip if I may - when edamame beans turn even slightly brown they should be tossed. The ones I got were just about to cross the line to spoiled.
Review №7
2017-06-01Great concept. A good intro for those either dont like sushi or are wanting to try it. Its quick and fairly cheap for what you get. I only wish it was a bigger space.
Review №8
2021-11-05I ordered a salmon roll with veggies, cream cheese and spicy mayo and this is what they made me. So upsetting.
Review №9
2022-01-24I realize the work environment of most restaurants is hell right now. But no white rice on a weekend at 6 PM? Um, it’s sushi…
Review №10
2021-11-28The food is AWESOME 👏🏻! The customer service is not spectacular, but every time I go there it makes my day feel 1,000,000 times better! I would say this is the best restaurant ever!