Delivery
Yes
Furniture Row in Toledo
Categories
Location on the map
Toledo, Lucas County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 419-474-6874
Site: https://www.furniturerow.com/loc...
Site: https://www.furniturerow.com/loc...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:12–6PM
Furniture Row in other cities:
Comments (127)
Meko was very helpful and knowledgeable. I will be returning for future purchases.
Sales reps were super informative. Didnt feel pressured at all. Great service, fair prices and excellent selection. Highly recommend.
The sales person was very helpful and polite. I was a little disappointed having to wait so long for my chair, but nowadays thats to be expected. All in it was a good experience.
Niko, Richard and Dusty were very professional and great sales people!!! Will definitely shop Furniture Row again!!
Meko was always attentive to me everytime I came to the store. He was always courteous, kind, honest and helpful! Give that man a raise!
The service is always great! I just bought my third pice of furniture and I was very pleased with the experience
Very pleasant! Answered my questions, just kind! Customer service at the other furniture row suck no one spoke to me I walked around for over thirty minutes and left! I’ll stick to the Monroe location! Customer service was great!
Great service and great deals! So happy we went with furniture row !
Bought a sofa and a headboard. Good place...helpful staff
Dustin was amazingly helpful. We found the bed we were hoping to find at a great price. Highly recommend!!
The young man a dealt with was REALLY good. He was friendly & patient with me! He was also totally honest with me and made sure I knew how long the wait to get the furniture I ordered in . Had he not warned me I would have been very disappointed if left thinking I would be getting it right away and then not.I will return there again when in need of any furniture & ask for the same young man.
The sales staff was very polite and helpful. When I made my purchase I was told it would take 7-14 days for it to be delivered. I called on day 13 because I hadn’t heard anything. Then it was delivered the following day.After my furniture was delivered we found that one of the dresser drawers was broken. At the time of this post another dresser is on order to be delivered in 7-10 days. I was told they would replace the dresser so that all of the drawers line up correctly.In closing, the customer service has been excellent and the furniture is beautiful. However, I feel like this shopping experience could’ve gone much better.
Dan was most helpful while we were picking out our items, very friendly and professional 👍👍
I was shopping on line for a new dining set. I just wasnt finding what I was looking for. Weeks and months went by and then I finally found one I liked. Much to my dismay that furniture company didnt ship out of state. I decided not to give up. I kept looking and found one just like it at Furniture Row! It was made by the same company...the dining set just had a different name. I had an on line chat with a salesman and he was able to match the price of the other sight!Thanks so much for your help Dustin! I really appreciate it!
Excellent service from salesperson, Dan. He helped via text to answer our questions then helped us out in person to give us all delivery options & info to place our order! Satisfied customers!
Great prices good selection very helpful customer service
Prices were great..staff courteous...very pleasant to shop...looking coward to our purchase delivery
Friendly and quick service! Nice selection of items.
Dustin was great! Very friendly and helpful. I was able to find a nice table set for a reasonable price.
Dustin was very helpful and provided options for couches. He offered to place a custom order, which I opted against. He is very knowledgeable about products available. I was impressed.
Person that took my order was great. Made good suggestions to enhance my order.
Great experience I will definitely be using this store for all of my furniture needs
It’s been a pleasure working with the store manager, Dustin. He’s been extremely kind, knowledgeable, and fair in dealing with a problem from a previous purchase. This is the 4th big purchase from Furniture Row, and each time has been excellent!
As always I had excellent service. Dan went above and beyond for me!
Basically the same mediocre quality, high priced furniture you get shopping @ Value priced Store , only double the price! Buy local get quality!
YAAAAY I didn’t have to wait until Nov 2020!!! I’m so happy with my in-store purchase...right off the floor! Thx u Miko @ Furniture Row...you Rock!
My wife and I visited the furniture row location on Monroe st, Toledo, OH. The best experience ever, Dan the salesman was amazing very helpful, we will definitely buy the rest of our furniture from furniture row mostly because of Dan and they have a great selection.
Very friendly and knowledgeable staff. I never felt pressured into things I didnt want or need. Thank you Dan
Seems like lower quality stuff. Nobody greeted us or offered any help. We went to see Coach at Value City.
Easy to order my furniture. Great customer service.
The Furniture Store was nice neat lots of items an I love the discount items the salesperson was nice helpful an professional his name was Dan.
Selection was okay, but not great at this location. Staff seemed almost like it was an inconvenience to answer a few questions and help us order a bed frame.
Ive been to this store quite a bit lately, and I find them to be wonderful. They have great products, terrific sales and their manager is great!! Furniture Row Is my favorite furniture store. I find the Monroe Street store has better deals than the other location.
Dusty and Robert were amazing! They managed my request with professionalism, excellent customer service and delivered a last minute request to deliver my furniture. I would highly recommend both of them at Furniture Row...Hank
Nice store with good selection.Prices where right where I expected them to be.Sales guy was really nice.
The staff are helpful and the selection is great! Easy one stop shopping
A wonderful experience at Furniture Row, sales associate was very friendly and helpful.
Compare other stores before you settle prices was kind of high to me
Dan was very helpful ! He explained everything thoroughly! We definitely will return for future purchases!
A little disappointing with the selection and seems like the lack of help when we were in the store 3 times recently looking for new furniture.
Friendly sales agents, store neat and clean, prices reasonable and sometimes negotiable.😀
Fantastic customer service. In and out quickly and happy with the purchase.
My wife and I enjoyed the the fast and knowledgeable service of the employees here. Especially Dan the one who helped us.
Nice store. Like my new furniture
My Salesman was a great help to me in getting my chair into my car.
Great selection and friendly staff
Found two beautiful chairs that I fell in Love with. They were discontinued and I purchased the last two and so glad I did. Very comfortable and just what I wanted and needed. Good price as well. This was my first time visiting Furniture Row.
I received good friendly customer service. Will come back again.
Solid wood furniture and friendly staff equals a five star experience.
Selection a bit limited compared to their other store across town. Main issue was with the newer and seemingly uninformed staff that made for a very frustrating experience. Im trying to be more positive in my reviews so here are 2 extra stars in the spirit of improvements to comeUpdate: Dustin the store manager contacted me and resolved the situation and said he will address the issues that I had with the sale to avoid future problems for others
I was able to do everything online through texting! I already knew what I wanted and the Toledo store helped me out, but I’m closer to Lansing so able to pick up there! Awesome.
Dan was very helpful and good customer service. I will be back
Thus far, the only feedback I can give is based on my experience in store. Purchase hasnt been delivered yet.Thank You
I was very happy with the quick results of purchasing over the phone and that my item was in stock in store.
I am in the market for a table and normaly dont like pushy salespeople but getting help in here is an absolute joke.
They have several different counter height chairs to compare. We ordered 3 of the ones we liked. But there is a delay in getting them. Mid February is estimated time.
Great price and helpful sales man thank you , Dusty
Our salesman, Dustin Jones, was right on top of what we wanted and was very through and helpful. We had a pleasant experience for sure!
There customer service was great, I was very pleased
The guy working acted like I was bothering him didn’t even greet me or ask if I needed help, if I hadn’t already looked everywhere else I would’ve went somewhere else to buy table.
Brian is awesome--ask for him if you go in to buy furniture. He is very focused on customer service, is willing to work on price, and has attention to detail. We had a couple of minor issues with our order (it was extensive, and two issues were my fault) and he fixed them right away. Will definitely purchase here again.
Friendly staff helped me out lot on picking out the mattress and bed frame
Great price, but the salesman with the red hair and beard is worthless! Upon going to check out pricing and merchandise he seemed like he didn’t want to help me out. He was playing a game on his phone and I had to wait till he was done then he proceeds to help me. He seems like he doesn’t like his job! I made a purchase anyway because of the price.
Surprisingly busy with this pandemic. Salesman helped me no problem, being shorthanded. Answered all questions with no hesitation. Great job.
Dusty went over and beyond helping us measure, check delivery dates etc!
I am a returning customer...about 3 years ago I purchased a bedroom outfit...went very well..this time when I purchased another bedroom outfit and a pool table nothing but a disastrous heartache...when I purchased the bedroom outfit it was on backorder..when it finally came in I was told the mattress foundation was damaged and had to reorder it..a week later I was told it was on backorder...when it was finally delivered the mattress pad pillow protectors and pillows we NOT on the truck..the next day they were FedEx to me..a week later they never showed up..they were returned to sender...on the 9th day I called and talked to 3 different people numerous times...the manager at the Holland store was very rude her name was something like rachael..so I had to make a 2 hour round trip to get the stuff...sure would of been nice if the people that load the truck would make sure all the stuff is on before it leaves...sure would of saved me some of my headaches and LOTS of phone calls...the ONLY ONLY one that was a VERY good help and got me results through this hole mess was BRAY at monroe street and he wasnt even my salesman...when the delivery guys brought in the dresser they pulled off a bag from the bottom of the dresser and put it in the drawer..they should of opened it and put the leg piece on the bottom in the middle where it belongs for support...was a VERY TERRIBLE experience this time
Ben and Brian did a great job getting me exactly what I needed for my new home. Very knowledgeable and friendly!
Definitely recommend ! Found a love seat online, went into store and Preston (sales associate) was able to show us the love seat in a different color. Very attentive , and knowledgeable. Expecting item to arrive soon. Will be purchasing other office furniture we looked at in the showroom.
Was in the store 30 minutes no one offered assistance. Not a good way to make sales.
Dustin, the manager at the Toledo,OH store was so helpful when we were looking for bar stools. The set had those with backs and without, which was exactly what we wanted. He even showed us a table that coordinates with them. We ordered them from Furniture Row because of Dustin!! And the secure payment system was awesome!! Thank you!!
Great people and they have really good deals..
Great selection, pricing on higher end.
I ordered this table and chairs the day before Thanksgiving. I was told it would be in and ready in 10-14 days!! I called on 12/13,12/6,and on 12/18 was told it wouldn’t be ready until 12/23!!!! I said NO! I would be picking it up on 12/20 and the chairs had better be ready!!! Person answering phone checked with pick up person who agreed to assemble the chairs!!! Table and chairs waiting for me to pick up on Friday 12/20.. chairs still tacky from glue!! I’ve purchased from furniture row before and never had this problem!!!! Very happy with quality of dining set, but pattern on table could have matched better!!( big half x on one side, small half x on other side)
This place is super helpful! I bought a purple mattress from here over the phone because I was advised that if I did it over the phone I wouldnt have to come to their store for payment and then another for pick up. Bray was super helpful getting me my military discount and was patient with me when I needed to find information I didnt have readily on hand. He also took the extra time to call other employees to be sure I had the best savings possible before following with payment, which was on 2 separate cards. He was awesome and made the process so easy, give Bray a raise!
The sales men was very professional and helpful.
Bray was helpful and friendly. Amazing service!!
Delivery is taking to long . Was bought in second week in April now told won’t be delivered until 7 of July. Very disappointed
Employee was too busy taking selfies to help me place my order for a sectional. Came back a different day and the employee that day was much more helpful so I finally got my sectional ordered
I am revising my review to only 1. star, Customer service has fallen apart and it has taken five deliveries to even get our furniture. Still short 1 piece as of writing this. People are not staying in touch and doing what they said they were going to do. probably ranks right up there with one of the worst customer service / furniture shopping experiences of my life.
Friendly staff. Great service.
Dustin Jones helped me find everything I need, and was extremely helpful!
We NEED 6 kitchen chairs and could only get 3.very disappointed.
My daughter is moving from NYC to Toledo to start a meeting job. We needed a bed fast. Furniture Row has a large selection of furniture and they were extremely helpful when we called to place the order. We like shopping locally and highly recommend them
Miko was very helpful, I will be going back!!
Meko was very helpful! Great customer service
Looked like great furniture on the shop floor. Really looking forward to receiving the new bed in our guest room, but Furniture Row was unable to solve a simple delivery problem. We had to cancel the order! No effort on their part to get the furniture to us at a time when we could receive it. Whos working for who anyway?
Ordered what I thought was a quality bed. Unfortunately the cross bar supports for the mattress are junk and keep slipping and loosening and even falling off. Customer service refuses to do anything about it. Basically said Oh well thats too bad. Weve only had the bed for about a month. Wont be buying anything else from here in the future.
Friendly and knowledgeable staff.
The staff was really great! Meko was helpful in the type of chester I received!
Great service, and everything but I havent even had my couch for 4 months and its wore down and has a lean to it and Im hardly home, but when I get in contact with someone about it, I tell them the problem and they say they will contact me later on that day or the next day, well needless to say its been about a month so I gave up, so therefore my experience is horrible with you guys
Dave is the best, got everything I wanted with great service!
Brian is the man to ask for, super tall you cant miss him, by far the best salesman there, he will take care of you
They never keep anything in stock, probably so they can charges you for shipping. Sales people are either MIA when you need them or stalking you from afar when you dont.
My husband and I ordered our first bedroom set from Furniture Row on Black Friday. Our order was delivered the next week in a timely matter, but the main dresser was damaged. They quickly ordered us a 2nd replacement piece. They set up the deliver for a week and half later. They delivered the 2nd replacement piece and after they left I noticed it was damaged even worse than the first piece we received. I called the store and they ordered us new dresser and set up the deliver. Our 3rd delivery never showed up on the set delivery date. They didnt even call to let us know they werent coming. I had to go out of my way to figure out what was going on and set up a new date. Its now February 13th and we finally have our 3rd replacement piece, almost 3 month later... They are not apologetic and do not work with your schedule when they screw shipments up. Very disappointed in the quality of delivery service. It should not take three months to get a piece of furniture.
I found a mix of quality furnishings, mid and low quality. Store is well stock, staff was helpful.
Im finding that the $1400.00 that we spent on a table, was not worth it. Our table is having these raised bumps form all over it where the creases are. Its definitely not from water or condensation, because we have a table clothe on our table. Very disappointed. We have only had out table for 7 months!!!!
Bought a queen size bed frame. Quick and easy.
Quick, easy, painless, the guy who helped us was great!
Was looking for a recliner not much to choose from.
Excellent service
Bought a great bed from denver mattresses
Big selection, great service
Was taken care of very well
We love the choices.
Always great prices
Nobody came to help
Always great!
Love prayers 🙏❤️
Friendly staff!
Helpfull,courteous
Always courteous
Selection poor
Very friendly staff
Disappointing
Needs more choices
Friendly
Richard is the man!!!!!!!!!!!!
Total reviews rating 4.4
127 Reviews for Furniture Row 2023:
Review №1
2022-05-02Customer service was great and found exactly what I wanted and more I want to get later!
Review №2
2022-08-07Dusty was awesome! No pressure and gave us a great deal! Looking forward to more business with him and enjoying our purchases!
Review №3
2022-03-23We shopped for new living room furniture which took us into most all of the furniture stores in our area. At some stores the selection was better than at others. Some stores were less expensive than others.It really came down to availability and the sales person. We had the manager, Dustin helping us. He was knowledgeable on his products and bent over backwards to help us make a selection. All without pressure.(I cant say that about other stores)Thanks! The furniture will be in our home before the end of the week.
Review №4
2022-06-06Dustin was quick to pick text and order was secured very quickly. Good service.
Review №5
2022-07-06The stuff is nice people are friendly. I just wish they could let you pay on your lay away at any of the furniture row stores
Review №6
2022-01-26The salesman Dustin was very helpful & knowledgeable to us & friendly, he gave us time to look around without rushing up to us right away.. we bought furniture for ourselves but was actually there looking for a lift chair for my stepdad.. thanks for the great service today ..
Review №7
2022-02-10Excellent salesmanship, the up sale of the added merchandise in this case made since for us to purchase , an additional cost but saved us time in looking elsewhere. We couldnt have chosen a better place at that time to shop. The merchandise was just what we were looking for and some.
Review №8
2022-02-07I have been looking for a couch for a couple of months now. They are either too big or the back cushions are not sewn in. I went to Furniture Row today and found my couch!! Dustin was awesome! He didn’t pester me, but, was there if I had any questions. Ultimately, I did a special order with his guidance and I can’t wait to see the final result!! Thank you so much Dustin for answering my many questions and leading me to the couch I want!!
Review №9
2021-03-10You guys were great, because I was looking for something no one else had. I was happy to find the furniture at your store. Thanks
Review №10
2021-09-09Nice selection of furniture on the floor and they have helpful staff. Unfortunately theres hardly anything available for delivery within the next 2 to 3 months. We really liked a sofa and loveseat set, but they salesman couldnt get it for us in a timely manner. We had to go elsewhere.