Furniture Depot in Cuyahoga Falls
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Cuyahoga Falls, Summit County, Ohio, US
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Site: http://furnituredepotohio.com/
- Monday:10AM–5:30PM
- Tuesday:10AM–5:30PM
- Wednesday:Closed
- Thursday:10AM–5:30PM
- Friday:10AM–5:30PM
- Saturday:10AM–5:30PM
- Sunday:Closed
What a friendly and wonderful store. I never review businesses, but I had to with this place! I had Jason take care of me and boy oh boy does he know mattresses. He made it easy. Very patient and had a great sense of humor. Will be back for my living room! Also the delivery guys were great!!
... I passed this store several times. Finally I stopped in; looked around; and found a great T.V. Console for a perfect price. Free delivery also. If anyone needs furniture; great quality at a descent (or cheaper) price; The Furniture Depot is the place for you. Really !!!.. Why not stop by? You might even find something you like, need, or want.
I live literally right down the road from this store and never really thought about shopping there until a really bad experience at Levins. On the way home my wife said we should stop in and boy am I glad we did. We purchased almost the same furniture here and saved almost 2 grand! Friendly helpful staff and a great price. Fantastic experience! We will definitely be back.
Recently got a great living room set at a great price. I also have a great recliner I got years ago from them. The included warranty is excellent as were the delivery people who took our old set to the curb and brought in the new one quickly. Everyone is very friendly.
My husband and I came to Furniture Depot in the winter of 2013 to purchase new living room furniture. Our sales associate was friendly, knowledgeable, and patient. We were drawn to their store because everything is American made and they raved about their 10 year warranty. Cushions and frame are covered 100% for 10 years.Fast forward to February of 2018. Our cushions were starting to show some serious wear and had become misshapen. I called, gave them all of our information, they informed me that our couch cushions were still covered under our warranty. I simply needed to email pictures of our couch cushions and they’d order them. We were told that it would take 8-12 weeks. We didn’t mind, we were very happy with the ease of it all.12 weeks passed with no word. I called to check in on the order status of our cushions. They told us that the warehouse our furniture was from, had burned down, so there was going to be a much longer wait. Again, we were thrilled to be getting replacement cushions, and continued to wait.September 2018, Furniture Depot called to let us know our new cushions were ready for pickup.Upon pickup, much to our surprise, all that was in the packaging was foam. Confused, my husband went back in to ask where the fabric was. We were informed, for the FIRST time, that their warranty ONLY covers the foam insert. Not the covers. Although, they repeatedly told us we’d be getting replacement cushions.They want $35 per cover PLUS another $20 for shipping for something they led us to believe was included in the purchase price of the furniture. We do not appreciate their questionable business practices in the verbiage they use to describe what their warranty covers.We used to highly recommend Furniture Depot to our friends. We will no longer be doing that.
Although my wife and I did not choose to buy from here, due to finding exactly what I was looking for elsewhere. I will say that I was blown away by the selection that was here. Staff was friendly and there qas was little to no pressure. I would say that it is well worth your time to consider shopping with Furniture Depot. You will immidiately be surprised by the size of their store. Very deceiving from the street!
Went to help some friends get furniture for their new place and Furniture Depot was right down the road. The first day we stopped by, Cliff (who is well-versed in furniture) gave us some great insight on whats quality and whats not. Man do I wish I stumbled across him the last time I needed furniture! So after work the next day we headed back and Joe was the man with the plan! He made all the right moves, got my friends a killer deal, and delivered ON THE SAME DAY! You guys are doing it right! Oh, and Ill still be back for my clock.
We received nothing close to the service we were sold on. We were told they would help move our current sectional downstairs. Instead they watched us struggle while they brought in the new one, and even waited for us to get out of the way so they could set it up. They didn’t even offer to help us.
I bought my 13 year old daughter a mattress set with a bedroom group and the mattress smelled like chemicals really bad. When I called the store they would not help me at all. I called three times and got three different stories on who made the mattress but nobody would help me with anything. By the way her furniture had a 90 day warrantee and it all fell to pieces in just over a year. Anybody who buys here had better plan to buy again in about a year from somewhere else. I will never shop here again!
Total reviews rating 4.5
46 Reviews for Furniture Depot 2023:
Review №1
2022-07-06We bought a sofa and a swivel chair from Furniture Depot and the customer service and the furniture are great! We have a house full of teenagers who are hard on the furniture - talking with the sales person was a huge help. They recommended a firmer cushion on the couch we chose to help with wear and tear. They also helped us pick a fabric that is dog friendly. We’ve had the couch for a few months now and already our dog has gotten it dirty - BUT the fabric cleaned up very easily just as promised and it looks perfect. I highly recommend the Furniture Depot!! Great quality, great customer service!
Review №2
2021-09-18I have lived near this store for years and have driven by thousands of times. From the outside I thought it looked too small to house furniture so I never went. Well, that old saying goes “don’t judge a book by it’s cover”! This furniture store used to be a train museum!! It’s very cool and huge inside! Their is a whole warehouse off of the main store. From the outside you see a long brown storage unit but from the inside stands beautiful tables, chairs, sofas, beds, accessories for rooms, amazing! Check it out!
Review №3
2022-02-20Quality of Service and Furniture are both excellent. We were absolutely thrilled with the choices. Got a Great chair for a surgery coming up. It is was the perfect color and the perfect fit. The Good Folks there are wonderful.
Review №4
2022-07-07Beautiful furniture. Custom made choices of fabric if you choose. Great place for good furniture! Give them a try!
Review №5
2021-12-18We originally gave a 5 star because of our personal experience with buying but definitely not our best investment. Two weeks after spending $1500 our table started scratching (supposedly scratch resistant). We called and were out on hold numerous times just to be told (eventually) that we were using the wrong cleaner. Not happy. At the same time my mother bought $1600 worth of chair recliners. Bottom line- my moms recliners broke within 12 weeks (and they were told they were fine- laughable) We bought some from wayside and haven’t had any issues. Meanwhile our table has lost a leg, scratched beyond repair and just literally looks like a big lots table that was expected to last a couple years or less. We (and with that I mean my ENTIRE family that has purchased from here for YEARS will never do so again! BUYER definitely be ware!!!!! Not worth the money for sure!!!!!
Review №6
2022-05-26Good quality, a little high on prices compared to other stores, but very knowledgeable!
Review №7
2022-03-26The staff is always so friendly-selection is amazing and the customer service is exceptional. I plan on retuning!
Review №8
2020-10-15We bought couch and chair to match and had them specially coverd and nails on the front. One recliner and one lift chair. We are so happy with them.The owner was so helpful and Joe the salesman was so awesome to work with and so knowledgeable and fun to work with.No pressure at all. He let us decide everything , and at the same time, he could tell you everything you needed to know.We feel like they are part of our family. Even the sweet one working in the front office. SheIs so precious and knowledgeable also.I compared prices at other stores. None came close to their prices.We like England furniture, which we feel is the best.You need to shop there. They cannot be best.Give them a visit, you won’t be disappointed.
Review №9
2021-05-31We purchased a living room set and two dining tables. Cliff was so amazing to work with. He was very patient and took his time with us. The staff are all so kind and easy to work with. We never felt pressured which was a nice change from all the other places we looked.
Review №10
2020-05-27I made a early morning visit I spoke with a salesperson along with the business regarding a lift chair. We picked out a model that I was interested in. I left the store and then I reviewed similar chairs from other businesses. I received the best price from furniture depot and within 2 days they will deliver the chair set it up and remove my original my original. I received a very fine discount of which I appreciate