Firehouse Subs South Gahanna in Columbus
Site: https://www.firehousesubs.com/lo...
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–9PM
- Saturday:10:30AM–9PM
- Sunday:10:30AM–9PM
The shop is clean and the food is good, but expect to wait. They seems to get very busy quickly at lunch time and it appears there is not enough staff for the demand.
I ordered soup and sandwich comboCosted $10. Portions were way too small for the price. I left hungry. Had to get burger from Wendys. Staff was good though.
Decent sub, but I ordered it 2 hours ahead of time and showed up to 1 or 2 customers in the store and inexplicably had to wait 20 minutes for my food to be done. Cant even eat it because I have to go straight back into work. Dont bother if you have any kind of time restraint.PART 2.Tried again because of the want for a decent sub. Once again Im left not eating at work because of incompetence. I ordered ahead again, and it turns out they were having a staff meeting at the time I had arranged to pick it up. As if they were somehow unaware of intending to close early. Never again.
Subs are amazing. A little bit of a wait for Carryout but to be expected when they offer door dash
Every time I eat at Firehouse Subs, and I eat here lot, I always receive good food, good customer servers, and Im quickly served.
Perhaps Firehouse should not have a dining room. I drove out of my way to have a Club on a Sub after waiting a few minutes I was told it would be at least another half hour until they could even take my order. Nope.
Super unfriendly. I placed an online order that would be ready at 12:15, was finally ready at 12:35. They said they were slammed but there was literally two people already eating when I arrived and no line.
The app for firehouse subs sucks!!!! My dad turned 75 today and the app said I could get a free sub and of course couldnt use the app to redeem for my free sub so of course I went into the store and they couldnt help me out either!!!! So I guess no more firehouse subs since it was to hard to help out a regular customer on my dads 75th birthday!!!!
Food is yum.Cool staff.Someone advise the manager - tell the youths to behave themselves. Theyre funny, and the interactions almost scripted... But, well 3 out of 4 employees were working. Lets be real... 🙄
Quick service and great food! Employees are so nice!
When I ordered an Italian sub and Beef and Cheddar Brisket, the ham on the Italian sub was extremely sweet and the meat on the brisket was fatty. On top of that, both of the buns were soggy. I normally have good experiences with Firehouse Subs so thats why Im not giving them a lower rating.
Ordered fire 🔥 sub and 3 others get home I dont know what it was I think some kind of Italian call said I could drive back, 8pm and said my son is hungry he just wanted to eat so it was sorry and hung she hung up.
I went in on Wednesday afternoon and the woman at the register was texting and didn’t acknowledge me for a couple minutes. After that she wasn’t the friendliest. She had a mask on below her chin so I’m not sure what the point is to even wear one. Food was good but very slow.
Nice staff!! They are kind and helpful.
I still cant understand how the brisket is so amazing. Bits the best sub hands down
Food was great, but order process was absolutely horrible. I placed the order online and stated thatvI would be there 20 minutes later and the order was confirmed. I arrived approximately 3 minutes late. I was asked how my order was placed and I told them online and was here to pick up my order. I gave them my name and was told it would be another 15 minutes or so. I let them know that I placed the order over 29 minutes ago. His response made me even more upset. He excuse was We JUST got hit with a bunch of orders!!!!! We are super short staffed and its going to be another 15 minutes or so!!!!!. I told him to cancel my order then because I had to be at work in 10 minutes. Again, his response was it will be another 15 minutes. Just then another woman I assumed to be the manager on duty asked the young man what my order was. He gave her no response, so I had to tell her what the order was. All told, I ended being 15 minutes late from work. I called their corporate office to file a concern/complaint, I was told since all the locations were franchisee owned and that the incident that had happened to me is definitely NOT the way they do business and would send the store owner my contact information and would have him contact me. I will wait to see how long, if at all, the owner actually does call and his level of concernUPDATE----- The owner had yet to call to speak with me, seemingly not concerned as to what his e.ployees are or are not doing. I absoluty will be contacting their corporate office once again, advising them that THEIR FRANCHISEE seems to have no concerns with regards to HIS BUSINESS LOCATION. BBB, Ohio Attorney General, Yelp and other will most definately be advised of this FRANCHISEE BUSINESSMAN
We love the subs here. It it is a go-to for lunch.
The subs were great and I love the business as a whole and how they support service workers. Only reason for 4 stars is because it took like 40 minutes to get my food for some reason and I just got a plain old chicken bacon thing. Otherwise, great place!
The ladies working at Firehouse subs in Gahanna made my husband and me the BEST subs EVER! They ROCK! Cant wait to go back!❤🤛🥪
Needs to pay attention to detail. Ordered 3 sandwiches with no lettuce, mustard, tomato,onion, pickle and 2 cookies. Sandwiches were fine but did not get cookies and did get pickle spears.
As a manager of a different sandwich shop Im quite picky about them when I do get them.feom other places. These subs are just gross! The ham is sweet, the meat is steamed and the bread is not good at all. Service was great just not a good sub IMO.
The subs were superb. The protocol was a little different, but I have NEVER had a more delicious Italian sub. My first visit but definitely not my last!!
Honestly, the wait is about 10 minutes, not that bad at all. Or you can order 20 minutes ahead online or by phone, and it will be waiting for you! Some people say they ask too many questions, but theyve always gotten my subs perfect. I love em. Best subs place ever. They do hot subs, so if youre a cold subs person, not your place, but if youre into hot subs, this place is divine! Great!
First time I was ever at Firehouse Subs & they were very good too.Prices reasonable & generous with their ingredients. Can call in & order for pick up carry out & they also have a drive through window to pick up your order.Not for sure but,they probably offer online ordering also!Staff very friendly!
Ordering online was easy, pick-up window was easy, got home and was missing items from our meal. I called and was only given the option to either come back and pick it up, or they could put my name on a board in the back for the next visit. I said I would not be back. The guy said, Okay, have a good night and hung up.
Subs were great tasting a d the manager helped us with pricing between platters and ordering just a few subs instead. One thing I will say is that if youre expecting an Italian sub like Subway, youll be slightly disappointed because its mostly ham, but it was still very delicious.
Horrible service i asked for my subs to be plain no veggies and they were veggies on both subs. I want a refund but no one will answer the phone
The food was very good.New York steamer, add lettuce, and a bit of their pepper sauce, and something really spicy... Tasty...Their tables could use a little TLC... Nothings level.
Fast, good made to ordet
This place was a mess when we visited. Dirty floors. Deplorable bathrooms. Stained ceiling that looked like it might cave in over the food prep area. And food was meh. Its a shame because they have a wonderful mission/story.
The staff was very friendly, and the sammiches are very tasty! You pay a little bit more for the sandwich compared to Subway, but the quality is unmistakable. They have plenty of sandwich options, so theres reasons to go back! They have hot sauces available for those that like to put hot sauce on their sandwich, and they have hot sauces that are no joke. Daves Insanity Sauce, Pain, and a whole bunch more. They label the hot sauces from 1 to 10, with 10 being the hottest. Check this place out!
The store was extremely messy and the food was very sloppy and thrown together with very little effort. I watched in disgust as an employee whose name i believe was cody actually scratch his privates with his gloves still on. All of the employees had bad attitudes and acted like they didnt even want to be there. The only employee who made my experience a little better was the cashier with the red hair who was very polite and even apologized for my terrible experience. This place definitely needs some order and new management. I will not be returning and i advise anyone to stay away from this place.
Love the smokiness of their turkey. Bread is fresh and moist. Like the fact they give you 3 options for sandwich size. Well made sandwich. Have been to both Gahanna locations more than once, but like this one better.
Great food with fast service !
Had everything bagel type sandwich. Underwhelmed. 4 people behind counter discussing their personal life. Could be better service
It was very nice at Firehouse Sub in Gahanna, everyone practiced social distancing, The staff was so nice and polite. And when I got home the sub was amazing to eat. I got a free birthday sub, so I was delighted.
Sandwiches are fairly good and the folks are friendly, but slooooooow going. Dont plan on a quick bite.
The food is good and the service is good. Some of the money goes to charity for firefighters. There are several options on the menu but it is a sub shop. A sub shop with some of the freshest tasting sandwichs I have had in a long time.
Bought the brisket sub on a recommendation from the person behind the counter, it was delicious, good call!
Not much done different from any other firehouse.Subs are better than subway which I haven’t had in a few years.1 question though.When the last time they cleaned the condiment tray and area. As well as trash lids.This need to be cleaned at least daily.You put drink lids and other things there.
There really want any issues with the food, I just personal wasnt impressed with the food. My family liked it a lot so it could have just been my sub.
Absolutely Great. The pickles are to die for.
Random hot sauce beanes rated by heat 1 thru 10. Turkey bacon with the ranch was excellent. FHS has replaced Subway for me. I get medium size and fills me at a cheaper price while tasting more like meat carved instead of pulling lunch meat out if a tub
Sub was so good today, club on wheat with extra cheese, worth rating today for sure, food was ordered on line and ready on time.
Ive heard much hype about Firehouse Subs. Gahanna really needed another sub shop like it needs another pizza shop but I figured Id still give them a try. Underwhelmed is probably the best word I could use. We ordered 3 subs; My Daughter got the Steak and Cheese (meat and cheese only), My wife got the New York Steamer, and I ordered the Meatball. First off.. the amount of questions the girl behind the counter had to ask is off putting. I know places like their options but WOW... its really frustrating. The layout of the place isnt great either. Where you walk in everyone is just hanging around waiting on their food. Everyone who walked through the door had no idea where the line actually ends. Over all not a bad experience so far, just kind of annoying. So, we give a little wait and then our food is ready. Didnt take too long so thats good. We got it to go so we headed home. Now starts the fun... First.. My daughters sub was not Meat and Cheese only like we ordered, it had the onion and peppers on it, 2nd my Wifes sub didnt have any veggies on it. The menu reads that their subs come Fully Involved and then lists what that entails.. Lettuce, Tomato.. etc.. hers had none. IF the Fully Involved is just an option I cant believe the girl didnt ask that.. she asked EVERYTHING else... so many questions... We all ended up swapping around sandwiches in order to salvage the dinner as best we could. With all the other options in the area (Penn Station Im looking at you!!) we wont be going back to Firehouse. Just not worth the money.. at all.
The subs are very average, and not all that tasty or filling. I went several times when this location opened and every time it was subpar. I would rather have subway, jersey mike, penn ststio subs anytime. I ate at this location at least 4 times before writing of firehouse subs forever.
I really enjoy the Hook and Ladder, fully involved. Staff did not seem happy. Pretty cold order taker. Maybe the staff had an argument before I arrived.
Good service, medium size sub seemed on the small side in terms of meat, didnt come close to filling me up. Great bread.
1st visit.. ordered meatball sub and it was very good. All employees were very nice and helpful. Looking forward to returning to try different sandwhiches
Employees were so nice and very helpful. Great place. Employees here really should get recognized for there great service definitely went above and beyond.
Food is good salad order almost always wrong at South Gahanna location. Newark, Ohio location is great.
Service and food was fantastic! Bathrooms are clean and upkeep is extraordinary. Distancing is not a problem either.
Huge subs. Made fresh with good ingredients. If you want a sub thats a cut above most other places, give these guys s try.
First time patron. Staff was friendly, food was very good.
Excellent service. The soda machine was full of ice and the drinks were very bubbly. Oh and they had had food as well!
Been a huge fan of Firehouse subs since they opened this location. This one seems to be consistently pretty good as far as quality of food and service is concerned, too.
The subs were absoutely delicious. Keep up the great food.
Picked up 3 Subs and two Chillis always hot!Great flavors, soft buns and the chili was spicy!
Love the food, employees are friendly,food is fresh,hot. The menu really nice choices. Keep up the excellent gob.
Ordered online and picked it up. Order was ready to go when we got there w friendly service. Oh yeah, THE FOOD WAS EXCELLENT!!!!
Good was great! Service not do much. Italian sub should not take ten minutes but it was very good.
Great food. Service is ok. Dinning room needs to be better kept. Loads of great sauces and the menu options are fresh and limitless.
Food was great but location not so much. Basically one way in corner lot and one way out.
The food is outstanding. This particular restaurant could be a little cleaner. But fast service and the food is always on point.
Hands down, best sub place around in general. Gahanna location is great! Friendly staff, fast service, clean store.
This location is one of my favorites! The subs are fresh, the staff are friendly and nice.
Good food, but the time it takes to make a sub....well ....way to long.....friendly service, and nice clean inside.
Hands down my favorite place for a sub. Thankfully its more expensive than other places. Because if it wasnt Im 210 but Id be 500lbs or more. If youre still reading this, stop and to Firehouse subs right now
It Was AMAZING serivice, they got every little thing right the first time and repeated it to me without asking. It was very clean and quick as well. Great experience all around. Thumbs up
Had the best Italian sub.Staff is very friendly
The bun was soft and meat was tender. But price was a little high for what you get and no flavor in the meat.
Food is ok it is just like a Subway. The staff are friendly but food is passing at best
Really good subs. Service is slower than a subway or JimmyJohns, but the quality is worth the wait.
Great hot subs. Fantastic collection of hot sauces and lots of options for your sub.The brisket and cheddar is fantastic!
It takes a while to order but it taste good
Great subs and salads, dont have subs often but this is easily the first place I go to when I get the craving for it.
Ordered subs online. The store swears they never received the order. But the staff was nice, and of course offered to take an in store order.
They forgot the rice krispie treat for my grandson , but the manager made it right when I went back👍
Great subs, fresh beard and good quality meats. And lots hot sauces to try!
Service is great, really good subs. Only negative is the hot subs are sometimes lukewarm - but mostly great.
Subs were fantastic. Employees were very friendly. Store super clean.
Cashier was slow and they had trouble breaking a $20 bill but food was great as always
Tasty subs, although they dont travel very well. They get soggy easily if they are wrapped up for any length of time.
They were excellent always fresh a step above subway. Proceeds go to a worthy cause
First Experience. Not bad .Food was good. They need to expand into New Jersey !!!
Meatball sub could use a little more sauce but other than that great!
Never had firehouse subs before. This was the beast sub on earth. I had the club and it was delicious! I will never go to subway again!
Great customer service and the food is always delicious!
Great food the best subs around here price and quality cam not be beat.
Really friendly staff
Great food....if you have 30 minutes to wait on your food
Lunch time always Busy school is right beside it but I love to eat there awesome food
Sometimes this place seems crazy slow but this time service was quick and good sandwiches. Glad I gave it another try.
Great subs. Family favorite for subs. Hot and cold options. Build your own options.
Seems a little disorganized sometimes, otherwise great place to eat
Great sandwiches very clean place.
Great sub shop, but my favorite thing is their exclusive Cherry Limeade in the Coca Cola Freestyle machine.
Great subs...I havent had a bad one. A little pricy but good quality.
Great subs priced well...service inconsistent and sandwich is not always prepared the same.
We love this place. Good food, fair price and family friendly
Not the typical firehouse. Slower service and less attention to customers/quality. Still good though.
Good food -Good service and friendly staff
We bought 3 twelve inch subs and they didnt give us any pickles. Plus one of your employees was playing in her hair!! Yuck!!
Good tasting food. Not enough meat on the sandwiches. Its like eating bread only.
Great place to grab a quick sub for lunch or dinner. The place is clean and the staff is friendly.
The food & service was great, but as little pricey
Always a good meal when eating here.
Clean Facility, courteous staff good fresh food for sandwiches Dine in or take outs.
Amazing subs! Dont waste your money anywhere else
Was good service was a little slow but all on all things went good didnt waight long
The Sub I had was very good. It was late at night so they had time to make sure it was right
Absolutely my favorite subs in town now, their Italian is the best!!
Longer wait but better than Subway. Can get very busy during lunch time.
Fresh food and friendly staff.
Just okay. Product is over priced and service was not special. I doubt I ever return.
Ive always enjoyed subs here at Firehouse. The service is good and they are polite as well.
Food was great, but the service was not up to par.
The subs are great!! This is my new favorite sub place next to Jersey Mikes!!
Service is good but the place always feels like it needs a deep clean.....
Always Friendly. Food always hot and good!
Just ok...but better than my first time there a couple years ago.
Love the steak amd cheese good subs. No fries tho
Food was good as always with firehouse. Thus location was fully staffed and not busy but still slower than most.
I got that new Cajun Turkey Sub and it was Out Of Bounds, good
Subs are fine. A little pricey but better than Subway.
Great sub. Fresh ingredients. And I like the selections.
Not as good as it use to be. The potato soap has minimal amount of shredded potatoes. Not,worth the cost.
Strongly suggest these subs fantastic taste and fresh all around subs
Great subs. Always consistently delicious!
Always great food, friendly atmosphere
My favorite is the Italian service is run of the mill fast food but the subs make up for that
Great meal! Highly recommend the chili with the subs!
Always fresh good subs
Great subs friendly staff. Firehouse is my preferred sub place in the area.
Had to wait 12 mins for my sub!!! They need to re-visit their operating systems...they waste a LOT of time!!!
Great hot subs for a good price.
Love the food just a bit pricey
It was okay but the place was kind of dirty on the inside
The New York steamer (not to be confused with The Cleveland Steamer) is amazing!
Its tasty, much more than school cafeteria.
Great young people & great food & a clean location
Great subs!! Best in the business!
Hard to get into, not connected to the other parking lots around the area and subs are kinda small for the price
Not as good as the sawmill road location but ok
Great food and even better service!
I think this is the best place in Gahanna Ohio to order and enjoy a sub!
Bathrooms are clean always courtesy meals prep the way that you want it .
Always a pleasure to eat at Firehouse...great people
They have the best subs ever
Good food good Service! Keep up the good work.
Love the food there its fast and good
Not nearly as big as hyped up, but definitely delicious.
Great food, fast service
Its firehouse! Delicious, fast, and great seating outside.
Very good sandwich!
Great food and friendly staff
Good food ,friendly staff
I had an interview there, wish me good luck
I love their sandwiches.
The food was good but the order arrived wrong
Better then Subway and Jimmy Johns
Good food. Great staff.
Great subs, salads and service!
As always the food and service were both.
You have to try the brisket! Great food and service!
Great food. Good Service.
Nice people and I love their subs...
That have a large variety of the Hottest sauces.
Service Price and Quality were excellent
Good food
Ok I guss
Great food and quick service
Food and service were good.
Excellent service & Great Subs.
Fantastic food and experience!
I would never eat from another sub place ever again! ;)
Excellent as usual, Im never disappointed! ❤
Great food and great staff
Subs are pretty decent but a bit expensive.
Actually a decent sub for a change
Fast tasty sub for lunch.
Clean....Great food....great service!!!!
Love the Firehouse Salad!!
Sweet and spicy meatball. Awesome!
Its a good place to go for a good sub
Great foodClean building
Busy but great food
Food was great
Love love love these subs! So good!!!
Total reviews rating 4.4
199 Reviews for Firehouse Subs South Gahanna 2023:
Review №1
2020-07-22Decent meats for a decent price. The freshness is remarkable. This establishment appeared clean and well kept for the most part. There was a longer wait than expected for how many people were in the store but I assumed it was because there were a lot of online orders. The food was very similar to something I would have at home. The meats seemed lacking of flavor but wrent super salty like most deli meats. They tasted healthy which is not a bad thing. I enjoyed their selection of chips as much as the sandwiches.
Review №2
2022-06-14While they were preparing food they wore no hat or hairnet while having long hair. They continued to hang their head over the food and flicking their head back. That is the most disgusting thing to witness while someone is preparing your food. On top of that the store was completely disorganized. Would not recommend to anyone.
Review №3
2022-03-15This place is always dirty and the employees move so slow it blows my mind. There is no leadership. Everyone there has potential but not one person is driving the ship. The guy in front of me waited 45 minutes for their order. We are sitting at 25minutes for two sandwiches. There is mass confusion behind the counter and zero effort from staff. This place is a disgrace.
Review №4
2022-05-27I love firehouse subs. But today among other days in the past they let the phone ring, and then pick up and hang up. I called back again to the line being “busy”. So I decided to go up to the drive thru to put my order in & they proceeded to tell me I would have to come inside to make an order. I had told them I purposely called to make a PICK UP ORDER because I can’t get out of my car & it highly upset me that they treated me like this. Will not be returning.
Review №5
2022-05-26My beautiful girlfriend and I just met for lunch after moving to Pataskala. Firehouse subs is one of our favorite spots to eat and this place really embodies the hospitality of the gahanna area. Khearsten welcomed us with a smile, had some flair not just a greeting but acknowledging the customer and making you feel welcomed. The crew cut up my girls salad and fixed it exactly the way she prefers and even asked again if it was the way she wanted it. If your wanting firehouse and in gahanna or passing through stop by! Excellent food and customer service will be back!
Review №6
2022-06-25I order on DoorDash then go to pick up the food. The instructions tell me to walk up to the express cart where my bag will sit. I walk in and see its not there so I take a seat on a bar stool. Can I proceed to watch four orders, get fulfilled and go out the door before mine and no one in there? Thought to ask me if I was there to pick up a DoorDash and that they dont keep them on the rack anymore because they get stolen. And nobody there had the brilliant idea to put up a sign that says such a thing. Instead Im sitting there for 20 minutes for cold food that I thought was going to be hot. Thanks to the staff at Firehouse for being so incompetent for not asking me if I was there for a DoorDash which they do not put their DoorDash orders on their rack as they are supposed to and then for two for not putting up a sign that says we no longer put our DoorDash orders on the rack please ask. I know your kids and this is your first job but have a little bit of common sense and critical thinking there kiddos
Review №7
2019-06-28Firehouse Subs is a great chain with tasty options. I always go with the smokehouse brisket and a healthy slather of hot sauce. This location did not disappoint. Customer service was solid as well. The restaurant was clean, and there was a solid mix of sports on the televisions. All in all, really good experience.
Review №8
2022-03-25So Im gonna start out by saying I love firehouse subs. Ive been at this location a few times with no problem. I came today for lunch and was very uncomfortable. Rhe woman who I assumed was a manager was yelling and insulting her employees. Talking to them like they were stupid. It was very uncomfortable. I was tempted to tell her to stop treating people that way. Yes I believe the employee may have been struggling and messing up, but there is no need to treat people that way. Offer them training or pull them aside. Dont continue to insult and embarrass your employees. Telling them theyre making things worse etc... on top of that putting her finger in his face yelling at him. Cussing and everything. This is not ok behavior. I understand the struggles of fast food, but treating people with respect goes along way. I sonappreciate the lovely young lady who walked into work not knowing the situation with a huge smile, handled the stress and awkwardness with grace and respect. She smiled, offered her help and diffused the issue. She should be promoted to manager and maybe train the others. Overall my sandwich that ibwaited 25 minutes for and was good especially because the nice employeenwho came in later made it.. I would have asked for my money back had that mean disrespectful manager made it. All I ask that you train your managers to please treat your employees with respect and dignity. You never know what somebody is going through.
Review №9
2018-07-21When I walked into Firehouse Subs, I was greeted by most of the staff, with Welcome to Firehouse! The guy at the register who took my order was really friendly and pleasant. I ordered the New Yorker and it was perfectly put together. Will be going back to this location.
Review №10
2022-06-16First time there and it was clean and the staff were nice. The italian sub was good.