Delivery
Yes
FedEx Ship Center in Akron
Categories
Location on the map
Akron, Summit County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-463-3339
Site: https://local.fedex.com/en-us/oh...
Site: https://local.fedex.com/en-us/oh...
Opening hours
- Monday:9AM–7:30PM
- Tuesday:9AM–7:30PM
- Wednesday:9AM–7:30PM
- Thursday:9AM–7:30PM
- Friday:9AM–7:30PM
- Saturday:9AM–5PM
- Sunday:Closed
FedEx Ship Center in other cities:
Comments (129)
My package #5566____5475, was delivered 3 streets from my house to the WRONG ADDRESS. The man at that address brought the package to me. I thanked him for his honesty.I called FedX customer service to report the wrong delivery. Customerservice serviceThe FEDX man Jon
I went yesterday to attempt and return an AT&T router. When I pulled up, there were 2 men on motorcycles parked in the Handicap spot talking to 2 employees. No masks on, just chatting and laughing. I walk passed the employees to get to the door and walk in. I stand inside the building for almost 5 minutes waiting for the employees to come inside and help me. I know they say we walk in, they just felt their social lives were more important than serving a customer. So, once they come inside I tell them I am trying to return this router. I was interrupting by the one employee who spoke very very very fast basically telling me that I couldn’t return it there and I had to go the the other FedEx store. And that they were closed so I will have to go tomorrow. She couldn’t have got me out the door faster. I don’t even care that I couldn’t return the item there. It was how I was ignored, and then didn’t even get an apology for their lack of service. I then got a very rude response and basically kicked me out. They weren’t closing for an hour and half. So it wasn’t that I came at the end of the day. It was POOR CUSTOMER SERVICE. I worked in this industry for many years and often times you have to stop what you are doing to help someone not IGNORE them and then be rude. I am appalled. Get your employees on track.
I got my package in fine condition, but the service was lacking. 3 stars here because service quality matters. I walked in. There were 4 employees behind the main counter. Two of them looked at me. However, I stood at the counter at least 2 more minutes before anyone even greeted me.
Went to the shipping center and in the middle of transaction the power went out and their systems went down. Asked for a number to call, so i could check later to see if the computers would be back up, and was told that they could not give out the number. 20 minute drive there and 20 minutes back. I then called the 1-800 number two hours later to see if they had there computers at that location working. I was told that I could just drive there and see, if it was working. I asked them to give me a number and or call them, and they stated that they would not. The customer service from this company is Horrible. Such an easy task only, today UPS earned $134 of my dollars to ship two packages.
Today, my senior mother waited at home all day for a delivery which was to arrive today by 8:00 pm. You read that right. That was the time frame given because a signature was required. Sometime by 8:00 pm.She stayed home all day, and finally heard a knock at the door at 4:49 pm. She promptly hung up the phone and answered the door, but nobody was there. From the time of the knock to her walk 25 feet to the door, how much time could have elapsed, do you think? No, shes not disabled or on oxygen. Was she mistaken?11 minutes later, I received a text indicating that a delivery attempt was made, but that nobody was home and that another attempt would be made again tomorrow. This time, it would be by 4:30 pm. How considerate.I attempted to contact someone at FedEx to explain and get the driver back to her house, but guess what? Well, after several calls to Mumbai, this was as close as I could get. Apparently, Tom Hanks isnt in charge there anymore.
Received my package. The customer service (male) agent was rude and was calling for the next customer before I could get my stuff. I am handicapped and needed an extra few seconds to get my stuff together.
Make sure you have a sticker shipping label already. Paper print out will be ripped off and reshipped to old address.
Great staff, great service!
I went to pick up a package and literally had to fight with the rude and unproffessional blonde bimbo working there to get my package. I have never had any issues until now, and this was a HUGE issue. If I had any other choice of a different hub that wasnt hours away from me Id go there. I should have never been treated the way I was. I 100000% do not reccomend these rude disgusting associates.I did call and report everything to corporate, I also am considering (if this happens again) reporting to the police and filing harassment charges.
Drivers need to be trained how to knock on doors.I stayed home all day waiting for a package. Driver must have been in too much of a hurry.
I don’t appreciate them telling me that package would come today but now they changing the date of my delivery date. I will never use there business ever again. Do better with that fedex. I want my package soon. It shouldn’t take several weeks to get one thing delivered. I got my Best Buy item today just like I was supposed to get my package from fedex but no.
The store is smaller than the other stores. The cashier was slow and no one came out to help with the lines being long as people were on their lunch break. This is unacceptable when people are in a rush with limited time. I asked for express saver usually cost me less than $9 to send local; she said $13 and some change. I had to say I only pay $8 and some change then suddenly she could knew what I wanted.
No one knows what theyre doing you get sent in circles just to get a package shipped back there is no way its that hard to help a person get something shipped back too you with your family who card was used who was with you at the time sent back you cant just check and change then verify that you seen the cardholder and send you about a good day even pizza hut can change youre info faster in there computers with youre card info in it faster then fedex can do there job if I get my package back I might change this but like yall say I cant doing anything form here.....
Nobody at the counter, had to wait a while.
Professional staff, had a package I missed delivery of earlier that day. Driver left a note stating I could pick up here after 530pm. I arrived at 6pm handed the representative behind the desk my drivers note, and left with my package within minutes. Excellent logistic management here..
You literally have to put a shift in here to get anyone to come out to help or acknowledge you. My wait time is anywhere from 5-20 minutes it’s ridiculous honestly. Especially when I spend a lot of money with this company.
This is not a full service store. Thats why only 4 stars. But they had a computer box and helped me get it ready to ship. They have assorted shipping boxes and envelopes. Small store with limited service.
Convenient location. Quick in and out service.I never can get those padded bags before the run out.
Like any company like this, you might have to jump through a hoop it two before you actually get to talk to the dispatcher at this location, but once I did get through they really took care of me, and it really only took about 5 minutes to get transferred to the right person.This dispatcher and the driver went out of their way to make sure I got a package I needed right before a major winter storm hit. Then I even received a confirmation call to check up on the situation. I am very satisfied with the outcome. This took place on January 12, 2018.
For how busy they were, the line went really quick. Danielle was the only person up front and was very pleasant and easy to talk to! Ill go out of my way just to make sure I go here if I need to!
Was day late an then threw it behind my garbage can by my garage . Didnt see it till Friday when I took out the trash. I have 2 doors 20 feet from the garage. Must of been in a hurry.
Nice experience. Representatives are very helpful and supportive. They guide with all the information you want and were very patient and answers all the questions you have. Prices are also cheap when compared to ups. Overall very good courier service. Their ivr also very helpful. The only problem is you never know which FedEx to go for shipment on the first go. It takes some time to figure that out.
Th lady that heled us ship our package was very helpful and friendly. The store was clean and we were waited on fast. We had a awesome experience at this center..
My most hated courier but they all do their job there. Fed up I say.
I would like to recognize one of your employees. I am never disappointed when Mindy helps me. She is extremely professional, helpful, and always pleasant and friendly. As someone who visits FedEx everyday, I am relieved to see her smiling face. A true asset to your organization.
Couldnt ship,2 ways. Have to give a c.f.# and then have the receiver ship back using your cc. So you have to put out there a cc# to someone you dont know. Big risk . they need to find a better safer way.
Very friendly and helpful.
Helpful staff. Best place for shipping. A little more expensive than USPS but truly faster and more dependable.
Very customer friendly!
This location is great. Ive been coming here pretty much weekly for the past 6 months and have had good service everytime, no matter which employee is behind the counter.
I like the service and the variety of material inside this Federal Express store well done.
I wait for my packet today and i check will be delivery around 10.30 am i wait sine 9 am and check tracking again it said delivery exception very nice how your guys work 👎🏻 Been drive pass my house 10 time this morning
Poor experience. The problems were more related to the app and website but still waiting with no suggestions was not a good experience. I finally decided to just pay for the shipment with credit card as normal drop off rather than using my FedEx Account. Hopefully I dont get billed for the 3 additional shipments I created while trying to get the label to their location.
I shipped a package to Akron and needed to get the box early. Not only was the staff there super friendly but they went completely out of their way to help me. Kim, if youre reading this you saved the day. Youre an angel. Thank you so much for your help!
My go to hub for my reptile shipping and receiving. Staff is always nice and efficient.
Fast efficient friendly. No extra sauce. Just kidding. No sauce at all. But they taped my box closed.
I took my package in paid and left. I did all the work.
Friendly, positive staff at the desk. Handling could be better in the back or shipping. Experience of banged up packages, wrong address delivered.
Good service, they just need to better coordinate with their work.
Easy and easy out, unfortunately its right next door to the aldis!
I was sent a package for next day delivery I spent 45 minutes waiting to talk to a real person, the tracking stated tjhey tried to deliver 2 times and the business was closed, we are open 24/7 fed ex is not dependable
Very busy....but they had to send me to Exchange street to do my trans action...there they took care of my situation ....thanks FedEx on exchange!
They had friendly, helpful staff, even when it was busy.
Two people were home when a package that needed signed for was being delivered. The driver put a slip on the door saying we werent home and left without ringing the door bell.
The office itself is very courteous and helpful, the drivers in the other hand are selective of when they want to do their job
Very efficient,the quality of the service was a rewarding experience.
Quick service even though I only ever see a few staff up front.
Always helpful and professional.
Good and fast service
Very patient employees
Very clean presentable and quick service
Much cheaper ground than USPS or UPS. Friendly service. Never had FedEx damage or lose a parcel either, unlike the other guys.
I live in an apartment and was waiting for the package. Didn’t get a call or text and didn’t hear the door knock because I live on the fourth floor. Such an inefficient way to do things.
Very polite customer service even close to closing time.
I received very good service. And very good help with my shipping needs.
Prompt service, knowledgeable staff to advise proper shipping for an unusual package.
I use the FedEx ground service center on Firestone Blvd, they do a great job.
Easy to get to, a little wait for a clerk, but they are not busy at all.
Lady there is so cold, no emotions, I wanted to run out of there. I felt weird
6 people in line. Only one employee at the counter. Yikes!
Very professional
Only one person working the counter with six customers waiting in line.
Friendly staff, usually no waiting inline.
Lost package. Called me to pick it up and it was in California...
Lines extremely long and time consuming. Im not too fond of the delivery either
Quick service. In and out.
Single Fedex place for all Great Akron. Nice people , get thing done. In and out
Internet not working. Then on and slow. Printers out of ink. Printer slow as watching paint dry.
They were real helpful.
Quik easy drop off to return an item.
My husband works here and is the best courier ever!
Small place. Quick in and out service.
Always the best customer service
Nice helpful prices are getting high
One stop shop to get packing and shipping supplies pay bills etc
Parking not great. Service not super friendly.
Nice people 👨👨👦 very polite and helpful
Always slow, but thats their system not the employees
Fast, friendly, and professional people to deal with.
No fax machine even though Google says it has one!
Always happy with service here
Fast, efficient. No fuss
Friendly people and fast service
Still didnt get whatever it was. Lol
Nice service, easy to use.
Rude staff. Very slow
Quick & friendly service.
Ok minus the virus change!!
Newly remodeled. Great employees
Very helpful and courteous employees
Great customer service!
Fast! Friendly staff!
Great customer service
Good customer service
Easy drop off.
Quick and easy service
Great & fast service!!!!
Fast & EXCELLENT service!
Very rude
Great place
Prices are ridiculous
Great service!
Drop off
Awesome service
Fast
It was good
Love it
Great Central location
Very friendly 👌👌😎
Good service
No problem
Nice people
Loved
YAY
Friendly
Service was poor.....
Packages
FedEx!
Smooth sailing!!!!
Total reviews rating 4
129 Reviews for FedEx Ship Center 2023:
Review №1
2022-05-11Always ready to serve you with a smile. Im a regular and every visit is a friendly visit. And they work very hard not to make you have to wait.
Review №2
2022-06-21Absolutely phenomenal customer service.I came here to ship a saxophone to someone on Facebook Marketplace. About 20 minutes after I left, I discovered it was a scam and thought I was out $1000. I went back to FedEx and asked if there was anything they could do. They said the package was already picked up, but Baileigh and Susan spent the next half hour on the phone for me tracking down the driver of the truck who picked up my package. The driver turned around and I asked if they offered cash back so I could tip him, but they didnt. Instead, Susan used her OWN money to tip the driver who saved ME $1000. Unbelievable.Baileigh, Susan, and Kim, thank you for saving me a grand and being fantastic people. Cannot say enough about my experience here.
Review №3
2022-02-23The computer crash and that was after waiting 2 days for my package to be delivered. Day 1 the driver said no one was available as my package need to be signed for but they never knocked. Day 2 they drove passed our house going 45 mph and put the reason as invalid address. So i had to travel 45 minutes to pick up my package.
Review №4
2022-04-26Pretty quick and ready to go. Parking is available right out front, staff was friendly and got me boxed and ready to ship in no time.
Review №5
2022-05-15This is by far the worst fedex facility. Anytime I order something and I see it’s being sent from this location I know it will either be late showing up or delayed. I’d also like to add that any shipping updates are useless as you will not know if and when your package will show up, it could say being delivered by a certain time or day but when you check shipping details mall you will see is it was at the Akron facility and that’s it. You never know if it’s out for delivery or not because they do not give updates
Review №6
2022-05-05Shipped 2 big boxes to Az was told would be there by last Sunday. Paid $172.to get it there but it didnt get there until Tuesday of this week.
Review №7
2022-04-16Delivery man was very nice and right on time Ill give him a hundred %
Review №8
2021-08-14Friendly and efficient staff. Gave me options for getting the package there timely. She recommended the less expensive option and said it was most likely to get it there next day. This even though I thought I would have to pay more based on experience with other shipping companies as of late. She was right, half the price I was prepared to pay, and it was there by end of day next day. Keep up the good work, FedEx!
Review №9
2022-06-20Great polite welcome, efficient service, and pleasant farewell.
Review №10
2021-08-17They have to be the slowest parcel company out there. Took 3 weeks to get a package from Utah to ohio. But even better it took 4 days to get a package 2 hours away. I could have walked it faster. Its unbelievable how slow they are.