Wheelchair-accessible entrance
Yes
Comments (61)
Constantly taking packages to wrong house . I mean every time here I’m in brookville . It’s so frustrating when you are counting on something .
I was waiting for delivery of a new phone and never saw the FedEx truck or a knock on the door. And there was no sticky note telling us there was a delivery attempt. I called them and that was how I found that the driver supposedly made a delivery attempt.
I missed a delivery today and drove to Vandalia to pick my package up. After returning home to open the package I realized most of my order wasnt in the package. Upon further investigation I realized two packages were sent to fill my order.So in other words it was a waisted trip.
My package was supposed to be delivered Thursday Dec 12, ran late so rescheduled for Friday Dec 12 delivery, which I understood. Then not delivered was told it would be delivered monday and it wasnt and so on. Now its a week later and still at the Vandalia location! It was out for delivery and driver took it back to Vandalia location instead of delivering it. Then I even received an email that it was out for delivery and they forgot to put it on delivery truck the next time. Then hub called them Wednesday and they said they was putting it on truck for delivery and it wasnt delivered again. No updates and no way to call the location and I live atleast an hour and half from there. Now have a delivery pending on package since monday.
Vandalia FedEx driver backed up struck tree and stuck our lamp post breaking the lamp off the post. Clear set of tire marks on lawn, called customer service and sent to there 3rd party company for home damage and checked a week later on claim and they say they have no record of my submitted claim, later that week FedEx delivered someones packages to my doorstep and lost mine hand delivered there packages hoping mine was at the other address and it was a simple switch however mine was not and they have no idea where mine was delivered. Two strikes in one month.
3 days in a row its out for delivery but magically never makes it! Waste of my time.Friday, April 1211:03 AMA carrier delay has occurredVandalia, OH US3:41 AMOut for deliveryVandalia, OH USThursday, April 114:22 AMOut for deliveryVandalia, OH USWednesday, April 109:51 PMPackage arrived at a carrier facilityVandalia, OH US10:04 AMA carrier delay has occurredVandalia, OH US6:04 AMOut for deliveryVandalia, OH US5:56 AMPackage arrived at a carrier facilityVandalia, OH US2:17 AMPackage has left the carrier facilityIndependence, KY US
2 packages said were delivered. Funny my 5 security cameras never picked up any delivery or anyone even on my property. Now I have to wait for a phone call from someone in the investigation department. Seems to me that this company is going downhill. Its sad when you know several people that this has happened to.
This location is full of complete screwups and they arent even sorry. Fedex took over two weeks to ship a package, then when it got to town theyplaced it on the wrong truck so they couldnt deliver. Took several phone calls to cooperate to find out how lazy this location is. I was to receive a phone call to schedule pick up(was told this twice) , that never happened.Now am having to figure out time and place to ensure this package is not only delievered but also covered. If fedex can be avoided do it at all cost!
Most of the negative comments are far stretched and dramatic lol. They dont purposely take forever to get your package when you are there for a pick up. I used to work there. The managers were great.
I had an issue with a package and the automated system would never direct me to a real person. Ship UPS they have far better customer service
The drop box is directly in front of the Ground Terminal. Felt more secure leaving package here.
Horrible shipping company, had issues with not getting my package after they delivered someone elses package to my house called and was told it wasnt their problem my package was delivered to someone else, costumer service sucks
Worse shipping Ive ever used. Have paid for express shipping multiple times and never received deliveries on time. They have damaged and lost my orders. I will not willingly order from any company that ships FedEx unless I absolutely have to.
Let me pick up my packages
Great service, Ive been getting my package when no problems. Whenever in shipped items 2 day. I get 2 day no problems..
I’m sure I’m just another person who waited all day because my tracking said out for delivery. But package was never delivered
I lied to my family about going with every night so I could cheat matthew benson frazier 04/17/79 beware ladies
Pathetic service, waited 7 hours for a call to pick up my package at the hub,never got a call, then I called again at 730 pm and they said I could pick it up but they close at 8 What a joke
Delivery date has been changed 3 times now. Package has been “on vehicle for delivery” two different days and still no package. Ridiculous
No local phone number, cant understand the person im speaking to, insist i wait at an unreasonable time for delivery, wont deliver my package when im available., wont let me pick up the package 3 miles from my house.0 stars not available.
Great service and office synergy thanks DAN & LARY!!!!! LARY is the delivery person in my neighbourhood verry professional these guys work like a well oiled machine!!! Results... A customer excited about delivery 😊
A package of mine has been at the site for 3 days now saying it is out for delivery, but keeps telling me no attempt has been made. Frustrating to wait all day to it not being delivered.
They attempted delivery for 3 days now and the delivery driver doesnt wait 2 seconds for me to open the door before he takes off
Literally just watched the FedEx guy look at my apartment number, then the paper in his hand three times at least and still delivered my neighbors package to my apartment.
This place is a bunch of clowns with the worse possible customer service.
Thanks Fedex for oil all over my drive way , should call the EPA, ordered oil online they through it down so hard it cracked the seals and leaked all over the concrete!!!
THEY SAID DELIVERED...HUGE BOX...NOT DELIVERED AT LEAST TO MY ADDRESS...IMPOSSIBLE TO TALK TO LOCAL HUB...TOP SECRET PHONE NUMBER... 2ND TIME FOR THIS...ITS RIDICULOUS
Direct signature deliveries are a hassle for day sleepers.
Waste of time... not helpful they are too busy to help with anything
Rude. Disorganized. And purposely take forever to get a package when you come to pick it up. Wish I had a choice for this particular package.
Nice facility. Very organized. Great customer service.
The people there are nice and the facility is well organized.
Had interview there. Great people. Very clean
Work there not bad just not enough hours
Great place to pick up your packages
Fedex, when it absolutely, positively has to be there... Sometime... Maybe...
A great,company to work for and to be a,customer as,well
Its a wonderful place
A great place to work..
Must wait for admission to facility
Hate this company slow slow and slower
Getting your packages to your door.
Great place to work
Great experience always !!!!!
Awesome
Love it
Okay place.
Excellent service
Great service
Delivered there
Great
Total reviews rating 3.4
61 Reviews for FedEx Ground 2023:
Review №1
2022-06-30Yet again, as a sit by the door watching, and waiting on a time critical delivery, no truck enters the property of our business, and I get a text notification that the delivery was attempted but nobody was there. Attempt to call Vandalia to speak to a supervisor, my call goes to India. Very helpful in telling me itll probably come tomorrow. Net loss today: $250 in labor. Others: use UPS or USPS if your FedEx driver comes from the Vandalia hub.
Review №2
2022-05-13Didnt even know this place existed. Ive always gone to the place by the air port. Then when you get here it looks very inhospitable. If I hadnt been told I could pick up my package here I likely would have turned around upon seeing all the security check points. Once in and talking to staff however things lightened up. The person who helped me was friendly and got me in and out.
Review №3
2022-06-13I had to pick up a package, service was excellent! Staff was friendly!
Review №4
2022-04-13Thus place is the worst place to ship anything God help the person trying to get their shipment. Fedex works harder trying not to help you instead of helping you.
Review №5
2021-11-18The Lady that helped me was very helpful and informative also polite. And showed me how to make sure my package 📦was secure. And Super Nice. Thank you FedEx for going above and beyond. BLESS YOU ALL
Review №6
2021-10-23Both me and my wife have had issues with packages never coming and the companies have had to re ship items that were presumably stolen by some of FedEx’s not fabulous employees. I’m still waiting for a package that’s three days late. 🤬
Review №7
2020-12-28I missed a package that required a signature and it was also something expensive and needed great protection. The nice people there helped me to get my package when the driver returned to the depot and even invited me in to not have to wait in the cold. Great bunch at this site!
Review №8
2022-01-25Been working here 7 years, great place to work as a driver. Gotta get in with a good contractor.
Review №9
2021-01-25We have lived at this address well over a year. Our address has been verified by the landowner of 45+ years and the local post office. We have NEVER had a package not delivered to our door except by FedEx. Two other carriers can get it right regularly. Just recieved another notice of my package being undeliverable because of incorrect address. Here goes another 2 hour phone call. FED UP WITH FEDEX
Review №10
2021-12-09Drivers not stopping at house. Customers service is bad. Had to drive to warehouse and have them find my package because driver never attempted delivery. Package was also 4 days late.