Wheelchair-accessible entrance
Yes
Extra Space Storage in Hilliard
Categories
Location on the map
Hilliard, Franklin County, Ohio, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 614-488-9100
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–10PM
Extra Space Storage in other cities:
Comments (199)
It was very easy working with Extra Space to get things set up. They allowed me to come to the facility and look at a couple of different units. This helped me figure out which size I really needed. The units I saw were very clean and no signs of leaks, broken doors or other issues. There was no pressure to make a decision. Ashley took the time to answer my questions about gate access, locks, insurance, etc. Once I made a decision on the storage size, the rest of the process was completed electronically. This was convenient and I had everything done in just a few minutes. I used a moving company to transport the large items. Overall I am very happy with the service I have received from Extra Space Storage.
I worked with TJ on my rental, he was extremely helpful.HOWEVER, after a couple months I went to my unit to get some tools I needed for a job. I discovered all my tools along with some other items were stolen. The thieves replaced the cylinder lock to make it look like nothing happened. I reported this to the management and was told Oh yeah, there has been a rash of break-ins over on that side. (My unit was against the railroad tracks.)I was told when I rented there was security. There is NO security and there were NO cameras on that side of the property.I had signed up for the insurance program, and submitted all of the information to their insurance provider. I was told it may take a couple of weeks for my claim to be reviewed and receive payment.To date I have had NO RESPONSE from the insurance company. I am out over a thousand dollars. Other people there got hit a lot worse than I did.As nice as the employees are there, I absolutely CAN NOT recommend this facility. Go somewhere else and save yourself the headache.
The site Manager is amazing to work with and very knowledgeable about the various options with pros and cons for each storage type.
I have rented a unit and multiple parking spaces from this facility for years. In the last year, my vehicles have been vandalized three different times and the facility refuses to make any major changes. People can literally cut or pull up the fence and get in at will. They have cut every catalytic converter they can and broken into every trailer that is parked there. Many people, including myself, are finding somewhere else to go as I can’t afford to have thousands of dollars of damages done on the regular. I advise anyone to not rent from this facility until they improve their security.
I wouldn’t recommend putting your stuff here unless you wanted to pay outrageous prices.They keep raising the prices constantly. I will never store my things at Extra Space again.
Brian and staff have been a big help- always courteous, helpful and professional. I highly recommend!
Great customer service and protection for some of our most important assets. Reasonable prices and Highly recommended☀️☀️☀️😎
Melissa has been super to work with and I feel very safe and secure with the facilities too. I feel like the online chat function staff who linked me with the local office was also great. All around everyone has made my experience with extra space easy and no-stress- which is awesome!
Thank you so much for make my storage needs and unit move so seamless. Incredible service!
Extremely clean, everything was prepared on time as promised, easy to access, and the staff was very helpful!
From the beginning the staff was very friendly and helpful. I reserved online and had follow up calls the next day! I visited the facility to view different sizes of garages, and Theresa was very friendly and walked with me in the rain to view different sizes to make sure I was getting what what expected, and what I needed! The day of, the assistant manager was able to help me get a first month free on an even bigger storage space, help me set up my lock and made the entire process easy!! Would definitely recommend to friends and family!
Brian was super helpful and efficient! Thanks
Melissa was awesome! Professional personality, clear descriptions of unit, lease and site expectations. Was willing to work with me on unit availability. This site has security, pest control and easy access. Clean unit and grounds were well maintained.Thanks to Melissa I am set for my move in date!
I am impressed by the level of professionalism and service provided by Susie at Customer Service Center. I had a flood in my home and needed a space immediately to store items before construction began, and Susie was really helpful and also just very compassionate. She showed me my unit and made sure I understood how to get there, use the door, use the lock, open and close gates... she made the paperwork process a breeze. I recieved a very good promotional rate. The facility is easy to drive into and so is my unit. The facility is clean, unit is clean and I feel that my belongings are very safe. I am very satisfied so far with my experience at Extra Space. I recommend it to others.
We decided to move our storage from Cubesmart to Extra Space this week. I had been thinking about it for a few months because of the closer location, but when I went to tour the site and climate controlled units I decided to make the move that day. Melissa was so kind and helpful throughout the visit and the actual renting process was fast and efficient. The office, the units and area were so clean—no wonder they have the some of the highest reviews of most of the storage units. The cost was comparable as well. I don’t know if all Extra Space locations are the same standards, but don’t think twice about the location in Hilliard in Dublin Road if you’re in the need for any type of storage.
I just wanted to share the wonderful experience I had with this business. Susie (Susan) truly accommodated my situation. I spent years as a customer service professional and when I receive exemplary service, I like to share that experience with others. Susie was very professional and thorough with all aspects of our transaction. She explained everything very well and was very friendly. I would recommend this location to everyone!!
Thank you for making my storage process successful! My sincere graditude to Marvin at the Kenny Rd for his Extra help & patience with the online lease agreement & signing, especially after I changed to bigger storage the next day! They go the Extra at Extra Space Storage! Thanks again! You guys rock!
Excellent experience!I found myself suddenly needing storage space, and selected this one because its nearby.The prices were reasonable, and the staff was knowledgable and friendly. They gladly showed me several sizes of storage space because I wasnt sure what the best choice would be based on the dimensions of the unit. (Is 10 x 15 a good size? I dont know, so we looked at them so I could get a better idea.)I later decided I needed a climate-controlled unit, and easily rented a second one. When I moved everything into the new unit I had no issues terminating the original unit.Everything is well cared for, and I have had no complaints or issues. Other customers Ive met were polite and considerate.There ARE a few rules to know: you cant show up at just any time, the gate hours are 6AM - 10 PM.Theres a variety of choices for renting and payment. They easily explained the options and when I told them my plans, helped select the best, most cost-effective choice.You can arrange to have the lease on the storage automatically renew at the end of each lease period. If you intend to cancel your rental, you need to give them 10 days notice.Strongly recommend if you are looking for a storage space with competitive pricing.
This place was so convenient, fairly priced and very secure. Susie Frazier is such a nice lady, she made everything as easy as it could possibly be. Her attitude is great. My mom (who helped me move in and out) even said, “I wish I still had a storage unit there so I had an excuse to say hi to Susie, love her!”
Very great full for the help and ease of securing my storage unit. We had a house fire and are under enough stress already. Susan made our experience with your company easy and comfortable. Thank you very much!
Easy rental via web. Space was clean and there was even a lock provided. So far great experience and very competitive price!
Outstanding experience! The facility and units are affordable, well maintained and clean. Most of all it feels like a very safe environment. Security is top notch. Scott is friendly and professional. I needed extra supplies and he guided me in what worked best to suit my specific needs. Exceeded my expectations in every way.
Susie was absolutely wonderful and very accommodating. She went over the contract in full detail and most of all walked in the pouring rain to show me the unit I wanted to rent. Susie will make you feel at ease putting your items in storage.So personalable wish everyone in a customer service position would be like her!
Melissa was over and above in helping me with my storage needs. She magically looked at my stuff and was able to tell me to the inch what size unit I needed. She was kind and professional and helpful. My unit in the climate controlled section was clean and I never saw the first sign of a bug. I couldnt be happier with my experience at Extra Space Storage on Dublin Rd.
I love Susan! Shes the epitome of what great customer service should be like. She is friendly, patient and informative . Extra Space Storage should be proud to have an associate like Susan represent them to the public! I do also want to add that the facility was immaculate; far better cleanliness and security than other storage companies Ive used! Again, is probably a reflection of just how well Susan maintains the place and conducts business. Thanks, Susan! If ever I need extra storage, I am giving you a call. :)
Both Susan and her assistant went way beyond my expectations!! Susan got a storage space that met my mobility needs. I felt like my household goods had a good home and they made me feel at home too! I would travel across the city to use their services again. Great service!
Highly recommend!Susie was very helpful, courteous, knowledgeable and flexible regarding my arrival time. Great price and very safe/secure facility and provides speedy efficient service to set us up with our rental unit.
I am not one who usually writes reviews. That said, the service I received at Extra Space Storage in Hilliard was out of this world. I felt like I was leaving my precious belongings with trusted family members. They were easy to work with, very accessible, gave helpful tips and made the process of storing items feel stress free. I even received check in calls to ensure I had everything I needed for my stay. I will use them for all future storage needs and recommend them to everyone. It will be the best decision you ever make. The site is in a great location, the price is great and they even had extra items I needed on site such as a lock and mattress covers. They are wonderful!!! April in Hilliard
We have stored items here for over a year and Susan Frasure has always been fantastic to work with. She is friendly and professional. Susan is one of the reasons we decided to rent there to begin with as her demeanor and customer service made us feel welcome and comfortable. We would highly recommend this location.
Melissa was incredibly helpful in helping me decide which storage unit would best fit my needs. She called in a timely manner to help get me settled in and has been a great help!
I have used different storage companies over the years and this is hands down the best. They go out of their way to accomadate your needs in a super pleasant and friendly disposition. Suzie is the best and worked with me on some personal issues regarding my sons unit. Strongly recommend!!!!
I have to say by far hands down all of my expectations were met and more. Susan did an amazing job helping me throughout the process! From picking the right size of unit for my needs to a very thorough overview of the property so I was completely informed. I would highly recommend this location! Thanks for an outstanding experience in the midst of an otherwise not so great of time (moving again)
Good at first then not. Extra Space will entice you with low monthly rentals and free months. I paid for a year upfront and then they increased my rent 3 times in 3 months. When I asked why they said market conditions. Funny, I got nicer space around the corner for less than what I paid them in 2017. Thanks for validating that you increased my rental 3 times and made no effort to keep me as a customer.
Top notch customer service at this location. I had some changes to my moving situation after I made my first payment and they were able to accommodate and move me to another unit with zero issues.Scott even hooked me up with an extra lock he had! (Ill pay it forward and leave the lock when I move out)Clean units, great customer service and accommodating, what more can you ask for?
I was completely satisfied with the whole process and would like to compliment the store manager, Susan Frasure for her professionalism as a representative of Extra Space Rental. The whole process was quick and Susan had great insight and knowledge of this business.Prices were reasonable, the facility was clean and service was with a smile. What more could you ask for.Chris Morton
Scott and Susan are super helpful! I had 2 separate units and need to transfer to a larger one. They worked with us to make everything easy and cost efficient. Their storage units are always clean and well maintained. Highly recommend!
Great storage facility and staff. They were very helpful to me when I needed more space before my cross country move. Melissa was super helpful which helped make the move go much more smoothly!
Went in today to get a spot for our camper and we met Susan. What a great experience she was friendly, informative and fast in and out. She covered all the bases we looked at the spot beforehand to make sure it would work and I could park my camper there. She reminded me of what customer service should be like it’s a rare thing it seems these days.
Really simple and quick process to get settled in. Online tools are extremely user friendly and helpful if you’ve never bought a unit before. I worked with Susan and she was an absolute delight. Knows her stuff and got me in and out so quickly. Highly recommend for anyone looking for a storage unit.
The manager, Susie, is super friendly and helpful! Answered all my questions about moving out of our unit over the phone and got it taken care of for us.Highly recommend this facility. We never had any issues or concerns in the 9 months we rented space here.
Stopped in and had the greatest experience. Susan was able to secure my remote lease for a place out of state. Could you imagine if I moved 1,100 miles to find out I didn’t have enough space or a unit wasn’t available? Amazing service. Seriously. I can’t imagine getting someone this helpful anywhere else. 😀Thank you!
After searching several places for storage couldnt find the right one untill I found Extra Space storage located at DUBLIN road . I read several reviews that were very good so I decided that this one would be the right one for me . The facility at DUBLIN road was very nice and l liked the fact that someone was there 24 hours a day . The first time I met the manager SUSAN FRASURE, she greeted me with a smile and made me very comfortable. Susan was very helpful in finding the right space for me . Susan explained everything very well and was very professional and courteous to me . Very pleased with the service I received and highly recommend Extra space storage for all your storage needs. Well secured place . Thanks Susie ,Much appreciated!!!! RALPH WHITE It’s always a pleasure doing business with Scott as well . He’s very pleasant and helpful when I’m in to make a payment. Keep up the good work thank you .
Susie was very nice & easy to work with! I had originally got a smaller unit & when moving day came we realized I had more than I thought. Susie was going to lunch yet she took the time to find a bigger unit, do the paper work over again with a smile on her face the whole time!!She was so kind & patient!! I appreciate it, thanks again!!
Im not experienced when it comes to renting storage units, but when I met Suzie at Extra Space Storage, I learned everything I need to know to get the most out of my storage unit. She was excellent, very informative and easy to talk to. She really knew what she was talking about when it came to what size storage I needed. I would recommend Extra Space Storage to everyone, especially the facility at 2929 Dublin Rd.
Best storage space manager Ive ever had..and Im not kidding....such an awesome person and was such a great help to me at a time I needed it greatly that, I came back to her again a year and a half later...Susan did her best of ability once again coming threw for me in yet, another a crunch!I will come back here again if need be in the future....as long as Susan is here to work her magic with incredible kindness...You are the best in my book Susan! No contest and with no exaggeration!I actually cant thank her enough really..
Morgan was very nice ,and on top of things. I made a reservation online and received a call from Morgan within minutes, she was very professional on the phone and a joy to meet in person. The location and unit looked very clean. Im sure our time there is going to be a pleasant experience .
I just rented a unit from Susie, her customer service was great and she was happy to help me get the best unit for me. We also did not have a dolly and she allowed us to borrow hers. Great experience!
Linda the store manager was incredibly helpful, patient, and understanding which after the week I’ve had meant more than I think she realized! She also made sure I selected the correct size so I would have enough space and thank goodness, she did because I wouldn’t have lol! After all that she even took the time to explain where it was, how to get there, and then even showed it to me. I would recommend Extra Space Storage to others just because of Linda’s excellent customer service!!
I called into what must have been the call center number (which in not a problem at all) and shortly after received a phone call from a cheerful voice named Susie! She was able to get me the best price available and reserve a unit for me before they were all gone! I look forward to my appointment tomorrow afternoon to sing the papers. Would recommend to others thus far...
Needed to rent a storage unit last minute after another local company couldnt give me a price that was reasonable. Not only did I get a good deal on the unit here at ExtraSpace, they found the best available unit for my budget. Customer service was prompt and friendly, couldnt ask for a quicker and easier experience, and when youre moving that can mean the world.
The service was very friendly and helpful. Scott made sure to explain everything clearly and concisely. Aside from the house-like office which had a faint odor, the 5x10 storage facility itself appeared clean and in good condition.
Absolutely the best experience I have had with a storage facility. My father and I were put in a situation where we needed a storage unit quickly and Extra Space Storage came through in the clutch. We even had to get a larger unit a day before the move-in, and they were happy to oblige. The customer service is top notch, world-class and has made the experience as a whole amazing.If youre serious about needing a storage unit, you shouldnt look anywhere else...this is the place to be.
We had a great experience with Susan Frasure, Store Manager in Hilliard, OH. She is very professional. She assisted me in finding the best space for the best price. Thank you, Susan. We really appreciated this kind of customer service!
I recently just moved out of this location after having a storage unit for over 10 years.I can’t say great things about the manager (Susie). I am a member of the military and have had numerous deployments over the years. With that there were many times where my auto payment stopped working and they went above and beyond every time to help me out. They have well kept grounds and have had a great staff over the years.Although it is just a storage unit business and I would only see them every once in awhile, they knew me by name and made a point to establish a personal relationship as well as a business one.I highly recommend anyone in need of “Extra Space”, rent from this location.
Excellent customer service. I filled out a reservation on line and received a call back from the Store Manager, Susan Frasure within minutes. Susan was a pleasure to deal with and went above and beyond to make sure my needs were met. Highly recommended.
I needed a space to put a lot of stuff so that I can put my house on the market. Empty closets look so much bigger! Susan at the Dublin Road location was professional, friendly and very helpful. She made this so easy and even gave me a discount for being more mature. For once, being old was a plus. I recommend this location to anyone looking for extra storage. Thank you Susan!
Reservation and signup was effortless thanks to the manager. Susan Frasure is the best! I am storing a boat and the first storage unit was not convenient for maneuvering a boat in, so Susan immediately switched me to a unit that worked much better. She was so helpful with the process. There was nothing she couldnt answer. I would definitely recommend Extra Space to others.
I recently rented a unit at this location and enjoy it a lot. The staff is amazing and very helpful. The units are great and perfect for what I need. It is easy to enter/exit and to maneuver around the lot. Renting is fixable and stress free. Long term or short term, I will definitely come here again in the future.
I would recommend extra Space Storage on Dublin rd. Great service when you have issues they are willing to work with you if you keep your side of the agreed conditions, appreciate being listened to and respected. Would recommend them to anyone with storage needs. Excellent service . Will use again if have storage needs.
Sue at the front desk was very helpful and pleasant. The storage unit was spacious and perfect for my needs. One bit of advice I would like to offer is to have a sign by the exit where the code is entered.
I just moved in today. Susie and Scott were very professional, helpful and friendly! The facilities clean, with easy access. Great rates and convenient location. Customer Service is important to me and they were top notch.
Suzi was fantastic! Friendly, upbeat, extremely knowledgeable, and made an anxious day into a relaxing and positive experience. She made the process simple and easy. The establishment was clean and any supplies needed for packing was right there
I needed a secure place to store some belongings, I feel very comfortable and confident with ExtraSpace Storage. Susan went out of her way to make sure I had exactly what I was looking for at an affordable price. Definitely recommend. Thanks!
Terrible experience.The manager here has you “ rate them “ upfront so they get “ good ratings” BEFORE you experienced the harassment & rate hikes&then they jack the rate up on you in less than 6 months of being there !!!Then you are stuck in the middle of winter if u moved in late summer & you cant move out easily !!!To boot they harass the hell out of you constantly if you are literally ONE day past bill your due date on rate that they “ raised on you for no reason “ !Would NOT recommend this place !!!!!!!!Do yourself a favor & shop around !!!Not customer friendly at all !
I have four units there. Looked around and feel most comfortable there. Staff is friendly and clean safe facility. Most recently dealt with TJ and he is very professional and accommodating. I almost rented down the street but just can’t replace the service from TJ and staff there.
Susan at Extra Space Storage was very helpful and knowledgeable. It didnt take very long and I was in an afforable storage unit within minutes of my arrival. Thank you Susan. I will recommend Extra Space Storage to all of my friends and family.
Susie Frasure is your best employee this company has got she knows every detail she could sense what I was thinking to ask and she answered before I could even ask. I give her 10 stars 4 thumbs up. One awesome lady
My wife and I would like to compliment you on your store manager, Susan Frasure. She is down to earth, easy to talk to, and a pleasure to work with. It has been over a year now, and she never fails to meet our expectation when we need help or have questions.
Susie is just awesome! She has been so helpful during our offices relocation and helping us find the units that fits our needs during a really crazy transition!
Susie, is so awesome. I came to Extra Space because I left one of the competitors. Their attitudes toward customers was just plain bad. Susie, greeted me so professionally and so informative I knew Id found the right business. Thank you Extra Space Storage for having Susie as your employee.Chris Stout.
The manager, Susan, couldnt be a better person. VERY personable, excruciatingly helpful in any situation, perfectly organized to assist the customer. She always has a big smile, a good word, and a minute for things other than business. And she truly knows the business.The real question, however, is not of her capability in her current position. The question that needs most answered is why is she not in a managerial/administrative position at least two levels above the store level that could truly benefit the overall Extra Space corporate structure.She is Good. She is being Overlooked. Why?Jim A.
I would never rent from this place. In the past year theyve raised my rent over $50 a month. Currently a new customer can rent the same size unit as mine for $118 and I pay $170. The district manager totally insulted me by offering to take $10 off. Unethical business practices is the name of the game here.
Really good experience loading in. Susan is really welcoming. She is friendly without being nosy. She explained the process very clearly and made it go as quickly as possible. She is the reason to choose this place for storage.
Very clean facility and well kept property! Susie is willing to work with you and has your best interest in mind. Great customer service would recommend this location to anyone!
Susie is amazing—she was very kind and accommodating for my move. The time she gave to me as I was working out the details related to my move situation and schedule was so very much appreciated.
Fantastic customer service. She made the whole check in process so smooth, easy to understand and painless. Out of the hundreds of storage places around, Im so glad we picked this one. Even if it wouldnt be the most convenient place to store your stuff, Id recommend it anyway
Love the great customer service from Melissa, Fast and informative, very smart intelligent. Our storage was a wonderful easy. Convenient Thanks again!
Great service! Susie got me signed up in record time and got in me I the unit the best fit my needs! I would highly recommend Extra Space Storage to anyone!
You could not ask for a better person to work with than Scott. He is the definition of “above and beyond “ when it comes to working with the customer. You simply do not find great service like this very often these days. Thank you, Scott, for being so accommodating!
Clean facility. Friendly and helpful staff
My experience at Extra Space Storage has been extremely great! They call you back when you need help and they have gone out of their way to assist me with my storage needs. I would highly recommend going to this location to anyone!N.B
I have used Extra Space Storage in the past and the experience was great- it was a no brainer to go back as I need some Extra Space. Scott was great to deal with, and the process was easy and all my questions were answered.
This place is amazing melissa got us taken care of and she rocks a good conversation and even better sales skills made this experience perfect for me and my brother we had drove by thinking we were going to another storage facility but after talking to melissa it made the choice easy not to mention shes easy to be friends with wish I could give more then 5 stars
Being a local business owner myself, I could really appreciate your exceptional way of doing business. Amazingly friendly, courteous staff. The facility is clean and well maintained. Keep up the great service!Suzie, youre a blast!
I was able to secure the unit type i was looking for and found the staff at both locations visited to be pleasant and helpful. They toured the facility with myself and my business partner and answered all of our questions thoroughly. Great experience all around.
Susie was absolutely wonderful to work with in securing my rental unit. She is highly professional and an excellent representative of your company
Melissa helped us pick out the correct storage unit and answered all questions. We picked using a storage unit over using a POD. We feel like this was best choice we could make!
Fantastic service by Susie. She went above and beyond on any issue I had. Extra Space is very lucky to have an employee like her. Thank you for all of your help!
Susan was fantastic. Very helpful, friendly and made sure we had everything figured out for storage access and use. Definitely recommend.
Teresa was a pleasure to work with and made the transaction very enjoyable. I would recommend Extra Space Storage because Teresa made the process so easy!Thank you!
The office manager is amazing, and move in and move out were easy! The price was higher than I wanted to pay for a small unit, but there are cameras, its gated, and they are very well insulated.
Every interaction Ive had with Susan has been amazing and pleasant! I liked the experience so much I now have 2 units with her!
Staff was very friendly, Marvine was very helpful in getting me what I needed and the process was fast and simple. ABSOLUTELY RECOMEND
I came in to get information about my rent increase. TJ explained it to me and now it is clear. He was very understanding and professional. Kudos to him!
Great experience with Melissa when renting. If youre looking for excellent customer service this is where its at. Highly recommend!
In the office Susie Frasure was a true professional, very knowledgeable and helpful with picking the right unit for my needs!I highly recommend this place as a secure place for your storage needs.
For well over 10 years I stored office items at Extra Space Storage on Dublin Road. The staff was always very helpful and accomodating to our changing needs over the years. The site is clean, well maintained, and bug and rodent free. I utilized their climate controlled storage unit building which was a real life saver during the heat of summer and cold of winter. If we have stoage needs again in the future I will certainly be a repeat customer.
Super fast and easy rental online available. Went in and met manager, super nice and very informative! Wish Id used this company for my last rental!
Susie is super nice and extremely helpful!! Very quick and efficient! Ive used this storage facility several times and never any problems.
I had an awesome experience. Everyone was great and made me feel welcomed. I told them it seemed like they had alot of fun and I wanted to come and hang out with them. They really treated me like family.
Scott was very helpful, efficient, and knowledgeable making the experience very fast, easy, and convenient. Highly recommend this facility if you’re looking for a storage unit.
The staff is super friendly and professional. They are super easy to work with with no hard sells and the pricing is reasonable. Most important, they listen and recommend the perfect space!
Excellent customer service made this an easy choice. Very informative and walked me through the entire process. Susan was a pleasure to deal with.
Teressa was very understanding and patient with me. I highly recommend her service. Great asset to the company!
Extra Space Storage has been great to us. We have had 25 units rented out over the last couple years and we have never had a single issue
We just rented at extra space storage in Hilliard Ohio. The rental process went very smoothly including semi delivery last week. Went smoothly due to efficient and expert service from Susan
Extra Space was a great help to me! Everyone was kind, my belongings were safe, and they gave me a great deal on what I needed! Thank you!
Was a very good experience I was moving to Columbus and needed a unit right away .A big shout out for all the help Melissa gave me if i need another storage unit this will be it!
Friendly and professional!! I was in and out and better than any other storage place Ive ever used! I felt like family there and recommend others to make themselves home!
Susie was great, she explained everything in detail about extra space storage, was very helpful when we met with her
I had a really good experience. Melissa was very friendly and helpful, she did a really good job.
They were super friendly in the office and great with the little one running around. Definitely very family friendly and would recommend to anyone! Great prices too!!
Extra Space storage has a staff that is courteous, friendly and above and beyond helpful. I have never had a better experience at a storage facility.
I have not started storing yet, but the setup process was great. Susan was very helpful and made the reservation and confirmation a very easy process
I came to this place on short notice ! They were so kind , helpful and really made this process quick and easy ! The staff is super friendly and the customer service was fantastic. I recommend them to anyone !
Susie was very friendly and helpful. Because of her, I am glad to be doing business with Extra Storage.
Every interaction with Susie is easy and professional. I couldn’t be happier with the customer service at Extra Space Storage in Hilliard.
Teresa was very courteous, and sweet. Answered all my questions and even answered more I hadnt asked yet! 10/10!
The boxes they sell are the best Ive found. Also you cant beat the customer service. Susan, the manager and also Lyra are friendly and professional.
Manager was nice, Units weren’t too expensive. That said my unit had a leak which ruined several priceless family pictures.
I watched the manager Susie help 3 customers at the same time and with a positive and upbeat attitude She turned a stressful situation into a positive experience.
Teresa was fabulous! Very helpful & informative. Space was clean & conveniently located. Would definitely recommend!
Susan the store manager is super nice, and very helpful! I feel very comfortable leaving my belongings with extra space storage!
Susan was extra helpful with a somewhat ugly situation. She is kind and helpful and the storage facility is very clean.
Suzie was great, very knowledgeable and patient. Answered all my questions. I chose this site because she gave me confidence in the management
Melissa was so wonderful and informative! I know that my items are safe in her hands!
This is my first experience with renting a storage unit and after stopping at a few places I quickly realized that Extra Storage Space was the best fit for my needs.
Scott did a wonderful job at getting us the right unit for our needs. Would definitely use Extra space again.
Susan at Extra Space Storage, 2929 Dublin Rd, was very knowledgeable and very Professional to work with. 5 Stars.
Great experience. Professional, thorough, clear leasing process. Facility is clean and the staff was excellent.
The unit was always very clean!
The service is professional, personable and knowledgeable. The facility is safe, secure and clean. Spot on ! What more could you ask for? Highly recommended !
Third time using Extra Space Storage and as always, very easy and friendly management to quickly get the space I needed! Thank you!
Melissa was super kind and helpful. The process was pretty quick. The location is quite & safe
Melissa was great and the entire experience was seamless! Would definitely recommend to anyone.
Best Customer service! Susie was fantastic, thorough, and eased any trepidation I had about storage!
Excellent experience! Entire staff is super friendly and helpful, and the space is clean and secure. Strongly recommended!
It was clean, organized and easy to rent. Melissa was wonderful to work with.
Super fast check in. Im a repeat customer for good reasons. The units and parking lot are clean and customer service is exceptional.
TJ was so helpful and was informative on terms of the rental. He provided outstanding service.
Ive been a customer for over four years and Ive been very happy. I believe youll be extremely well served by considering their services.
Great experience! Quick and easy to setup. Great rates. Very friendly and helpful staff
I visited this location twice before I decided to rent. Susan and Scott were extremely helpful. There was no pressure and they were professional.
Suzanne was very informative, charismatic and efficient. She is definitely in the right business
Super friendly and accommodating. Susan went out of her way to help. Very reasonable rates.
Very friendly and knowledgeable staff! Makes sure everything is understood and goes the extra mile to help in any way! Highly recommend!
We have received nothing but excellent service from Susan at Extra Space Storage. Highly recommend this location!
Suzie was super awesome and explained everything clearly to make sure i understood the process and payments.
All wonderful! Easy access and convenient location.
The Extra space storage is nice clean well lit and very secure
Was very helpful, the first location wasn’t big enough for my vehicle and this location had one at a reasonable price. Very friendly !
Wonderful experience, super easy and Melissa was very helpful and kind!
Scott amazing employee, helped me out the greatest with his wonderful customer service!
Melissa Kittler was very nice she got us a unit right away .
Melissa was very knowledgeable & discussed all options on units, locks, etc.
Great service, helpful and kind, I look forward to doing business with you. And great pricing!
Very good service!
Spoke with Bonnie, she was super helpful and very friendly through everything. Super easy
There is enough storage for my things and the hours 6am-10pm 7 days a week make it easy and convenience
The facility is always clean, well lighted at night and secure. Susan the manager is friendly and professional.
Scott and staff are great. We will definitely use their service again.
The staff was very helpful and informative, I would recommend anyone who needed storage to check out this location.
Susan was very helpful, extremely courteous, and provided me with a wonderful experience!
Susie is very helpful and attentive. Never had any issues with security.
Fast, easy, affordable, and with great customer service. I would recommend this location to everyone. Fantastic!
Very crystal clear summary on the storage unit, the place is clean and had a wonderful staff!!!!
Fast and friendly service to get set up with a storage unit with Orion. Explained all details or renting the unit.
Great experience. Very easy to work with Susan France
Thanks. Great service
TeeJ was very informative, professional and helpful.Overall a great experience!
Very easy process to get a storage unit. Very friendly, helpful employees
Susan is a very nice lady and is very helpful. I will recommend to family and friends
Nice property, well maintained. Staff, including Suzy and Orion, very helpful.
Scott was very nice and help me get organizedThanks ScottTerry
Great customer service. Helped pick the perfect solution for my situation.
Brian is amazing
Great customer service and easy lease process
I already gave a review but Ill tell you they are wonderful
Registering online was super easy. Thank you Susie for the prompt response!
Melissa is absolutely wonderful!! Highly, highly recommended!!
Great experience - Susie was professional and great to work with
Upper easy registration. Units clean and safe behind electronic gate.
Great facility. Very friendly and helpful staff.
Melissa is great to work with. Thank you!!
Manager was very friendly. Signup process was super easy
Easy to deal with!
Thanks for the info. Very helpful.
Great service with amazing people! Thanks for all your help I really appreciate it!
Great customer service!
Total reviews rating 4.8
199 Reviews for Extra Space Storage 2023:
Review №1
2022-07-30Everything was smooth. I was able to get my next month free and a lock included! My unit is very convenient and the exact space I needed. Brian has been very helpful and consistent. I appreciate his follow up communication as well.I highly recommend.
Review №2
2022-08-08While my experience storing my stuff at Extra Space was short lived at around two weeks, it was quick and easy. I needed space in a hurry, and the salesperson I spoke with wasnt pushy and got me set up quickly. At my location, Brian was the on-site rep, and he was very friendly, professional, and helpful. All in all, Id recommend this business!
Review №3
2022-03-21Ive rented a unit for a little over 9 months now. Theyve been super easy to work with. I set up the unit all online and, when I needed to take my name off the lease (I transferred it over to a friend) we were in and out. The No Hassel of it all is what gives them the 5 stars. Ive had issues with other storage companies in the past and the simplicity of it all was appreciated.
Review №4
2022-06-28Brian was awesome!! Made everything go smooth! Made sure I was all good to go before the end of conversation!! This is the second time Ive used extra space and Ive never had any issues. Good job Brian
Review №5
2022-08-20Brian & Jody went out of their way to ensure I had all of my storage needs met. Thank you for taking care of a disabled combat veteran. Y’all are awesome.
Review №6
2022-07-19Ive been with extra space for about two years and they have always been great!! If Im locked in or out or forget my pin or have a concern they are right on top of it to get it fixed. I would not only recommend them but i only recommend them!
Review №7
2022-05-27Great customer service! I feel so comfortable with my belongings in their safe care. I highly recommend Extra Space Storage.
Review №8
2022-07-15We love this storage unit, it’s very accessible and the staff are always around to make sure you have everything you need!
Review №9
2022-06-07Great, exceptional service. Had an issue with the latch and the office was closed. Called customer service and they sent the Site manager out to help me in hilliard. A+
Review №10
2022-02-25Explained everything, helped me choose the size of the unit, cheaper than cubesmart and actually are open when they say they are , the manager explained how to use the key and is gonna throw down salt for me to move in all in all a great experience so far 😊