Extra Space Storage in Hamilton
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Hamilton, Butler County, Ohio, US
Site: https://www.extraspace.com/stora...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
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I rented storage with Extra Space. I only needed it for 6 months. It was so easy and convenient. I opted to do “easy pay” automatic withdrawal from my bank account. The staff were so helpful and friendly. The unit was spotless. The entire facility was clean and very safe. It was an awesome experience. If I ever need storage again I will definitely come back. I couldn’t ask for a better deal.
Each associate was amazing. We are forever thankful for the kindness and compassion they showed during the five months we rented. When we faced a difficult situation, they helped in countless ways to make us feel welcome and appreciated. The unit worked wonderfully for our needs. We highly recommend this location for Extra Space Storage.
The move in experience was fine. The customer service was even better showed me how to use cylinder locks, expeditiously got me into my unit. I had to do a transfer Within a week of opening a unit and that process was smoove. Thanks Ashley she’s the store manager and also the assistant manager was knowledgeable and very caring about tenants. The rate is exceptional. Store here!
I had a phenomenal experience with Extra Space Storage. A woman named Ashlee was working when i came in to a very clean, and well maintained Office. She stood up and welcomed me to Extra Space Storage and she introduced herself. Then asked me what she could do to make my life easier. She was well dressed, and very professional.
Awesome, awesome customer service and clean, organized storage space. My partner and I moved to Oxford a few weeks ago but needed last-minute storage—our original storage space in Oxford ended up being too small. Tired from a 1,000-mile move and unloading furniture, we walked in and Ashlee took awesome care of us. She is very knowledgeable and personable. We got a 1-month deal (after that, month-to-month if we need) and the setup process was pain-free. Easy access to the storage unit. Secure, safe, and clean. Highly recommend if in need of short- or long-term storage! Thank you Ashlee!
Always friendly and helpful. Have had a storage with them for over 2 years and i have absolutely no complaint about them. Best storage facility i have ever used. Also Ashlee is the best no joke she does her job well but also is extremely helpful and friendly. Definitely recommend them to anyone for storage needs.
Very clean inside and out during all seasons, nice employees, easy access to any unit really. Improvments needed would be to smooth out the door ways as there is a trip hazard and when alone hard to pull a loaded cart in and out over that gap. And better lighting inside and more sensitive I was left in the dark longer than I liked and had to stop climb out and walk a ways to trigger the motion sensor. But even still I wont lower my rating because this was the lowest cost place and he very nicest I found! And close by too. Very convenient.
Used this storage facility for several years! Great place; dry, clean, quiet, super-safe, friendly helpful management, never any issues with gates, codes or billing, just smooth sailing! They also provide flat dolly type carts for patrons to use. Just an awesome place, and I have utilized many other storage facilities in the past. This was by far the very best,... only left due to moving out of town
I went in looking for a storage unit to rent and Chanele the receptionist started talking to me right away. I told her what I had to put in storage and she took me out and showed me a unit that was perfect for what I had. The price was perfect for me and the first month is free. I asked her about a lock and she showed me a few different locks in which I purchased one so that I would have something to lock the door on my unit. The whole experience was a joy. The receptionist was super friendly and helpful. I would recommend this storage facility to anyone looking to store something.
Location and units are easy to get around, the staff is extremely helpful and very kind. I had no problems getting a unit when I needed one. Everything is really clean, it is cleanest storage facility I have seen. The site is very secure, loved the coded gate entry. I was worried about how I was going to get into my unit after we had a lot of snow, but much to my surprise they had everything shoveled and plowed and I had no issues at all. I have and will continue to recommend them to anyone looking for a unit.
I would like to say that customer service is a 5. Chanele was great at explaining everything about the storage units. This is my first time using Extra Space Storage. But would recommend this to anyone. Just because its nice to know we still have friendly people out there. Also a very clean, inside and outside.
I have been a customer of Extra Space Storage for 2 years...Ashley represented the facility and I found her to be very knowledgeable and helpful.She was soft spoken and friendly, always willing to help with all my rental needs before and after becoming a customer.She is a credit to the business and would recommend Extra Space Storage to anyone.Thank you,Anthony D.
We worked with Chanele at Extra Space to reserve a storage unit for our daughter who is a student at Miami. I work in a client facing business and appreciate it when I received great service. She was very friendly and accommodative while we were moving items into storage. The facility is secure and clean. I would definitely consider using them again.
I have a small unit that is perfect. The buildings are always clean. I have actually seen the staff cleaning the halls and unit doors! That is 5 stars in my book alone. The young ladies in the office are always neat, polite, helpful and above all they smile at you and are friendly. Chanele is the person I have had the most contact with and she could not be nicer.
They taught me how to dye my hair purple using kool aid.Also they had storage units available one week before August which was also great. They even preemptively cancelled my recurring lease since I only need a unit for two weeks, and they gave a nice cliff-notes version of the contract I signed with a mouse. Very quick and easy experience. Friendly staff, all that good stuff.And they sell boxes :D
Ashley was patient, friendly, customer service oriented, professional, and a breath of fresh air considering the culture of business these days. My storage unit was clean and Ashley made sure it fit my needs. Ashley made moving day surprisingly pleasant. Im glad I chose Extra Space Storage. They were better economically than the other two places I checked with in Hamilton, OH. But, for me, it was Ashleys demeanor that made this the best choice for me.
I recently rented a storage space from Extra Space Storage. The staff was very helpful and informative. I worked with Chanele. She showed me two spaces one was inside access one was outside access. Both were very clean. I chose the outside access unit. It will better suit my needs. Thanks Chanele!
While in OH for a wedding, I visited Extra Space to help a friend and was inspired to write a review. I have been to some downright SCARY storage places, but this one epitomizes A clean and well lighted space. Seriously, you could eat off the floors in this place, and the staff was almost eerily cheerful and helpful. If you have reservations about storage places, use Extra Space and reset your mind!!
Chanele Blair was beyond helpful when it came to providing amazing customer service. the security is the absolute best in Hamilton, Fairfield, all of Butler county. I would Strongly, STRONGLY recommend asking for Chanele as she is very polite and curtious. I could not have been anymore impressed 7Stars!!!!!:^)
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-07-02Having a storage unit so close to campus made my life as an out of state student 10x easier. The representative I talked to on the phone was so beyond helpful and kind. She answered all of my questions and gave me all the necessary information I needed in order to make a decision about what size unit I needed. The prices are great and they also provided me with a lock, so Im extremely happy with Extra Space Storage!
Review №2
2022-05-03I’ve been renting from them since 2019. Price has increased around $10 a year. Well….this year…they decided to double what I’ve been paying. But if you go to their website. It says web special of $104. So a new customer gets a better deal and an existing customer gets there rent doubled and has to pay $153. Terrible business practice if you ask me. Hopefully when the new storage opens up on Brookwood…they lose a lot of business. You should never do your existing customers dirty. But you did. Oh’ and by the way ESS…don’t bother responding to my honest review as if you cared about my business. If you cared. You would have not doubled the rent…and turned around and offered the same unit $50 cheaper to a new customer. Just so you can get them in and double there rent in a couple months.
Review №3
2022-07-01Renting is easy online. Unit was clean and fairly new. The only issue I have is that the rent goes up after a few months.
Review №4
2022-04-23The storage units are clean and well protected. However they raised the prices of the units twice and we were not even in them a year. It did seem a little odd that the price increase happened during the winter months.
Review №5
2022-07-08Awesome facilities, great staff, great prices, I highly recommend this place for your storage needs
Review №6
2022-06-21Mark is focused on customer service. I appreciate his approach and he was most helpful. Thanks!
Review №7
2022-01-10This place was very nice and convenient for me and my family. Lot is always clean staff was always friendly. Only thing that held me back from a 5 star was the constant up charge in the pricing of the unit.
Review №8
2022-06-21Mark provided us with outstanding service! I would highly recommend this storage facility for any storage needs.
Review №9
2022-04-07Great location and a clean facility. A little more expensive than other places, but you pay for quality, and great service.
Review №10
2022-04-02Good place clean nice access but doubled my price within 2 months of move in.