Extra Space Storage in Columbus
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Columbus, Franklin County, Ohio, US
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Site: https://www.extraspace.com/stora...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
I have nothing but good things to say about this company. The service that was provided to me today was outstanding! The service representatives were very friendly and informative, and more than willing to assist me with any questions that I had. Susan was the associate who helped me at the location here in my city and she is one of the best associates I have ever dealt with before. She walked me through everything step by step. She even went as far as to leaving her on-site facility and meeting me just so that I could follow her there because the GPS was giving me the wrong route to take. She was beyond patient and polite, she was understanding and caring. I HIGHLY recommend their business to any and everyone looking for a storage place, one that actually cares about and values their customers. Thanks again! :-)
Returned to location as a previous customer. My first time I switched from smaller unit to a larger unit in the same building with no problems, hiccups or delays. I returned for storage again and as it turned out is in the same building from my original service commitment. I returned for both location and customer service by Manager Susan and her staff even though I live closer to another location. I would recommend.
Update: The staff at the office was extremely helpful with the moveout process. While I still think the price is too expensive, I know that is not the choice of the employees who work at this specific location.Original Review: Price doubled after the 3rd month of renting a unit here. Started at 80usd for a 10x10 unit and they increased it to 160usd for the same unit. They would not negotiate the price, but they did provide 30 days notice of the rate change.
I received excellent treatment from the staff at extra storage. I got the unit I was looking for at a reasonable price. My unit was nice and clean and I felt comfortable leaving my belongings. I checked a couple of other storage companies before going to extra space and they wanted double and/or triple the price for the same size unit. Thank you Extra Space Storage.
The young man who assisted me was very courteous. Im starting my business very soon and I plan to come snatch him from your employment. He was very polite, informative, spoke clearly, handled questions professionally, and explained the contract thoroughly. Hes only been there for one year, but he was very impressive.
I have never been in a storage area that is as clean and well maintained as this one. I have 2 units that I work out of and 1 more that is my personal unit.There had never been an issue that he manager on duty has not addressed immediately. By issues I mean ones that the company I work for create. Not ones with the unit. Really wonderful people here not only management, but other people who have units here. Love this place
This was by far the best storage experience Ive had. The staff, especially Susan the manager, goes above and beyond on every level. The rental experience itself was a breeze while incredibly informative, the property reflects massive attention to upkeep and cleanliness, and the level of customer service even while the staff is incredibly busy is outstanding!!
I have personally witnessed the manager Susan going to the next level in helping her customers with different problems they have had. She is the most knowledgeable manager that I’ve encountered. The assistant there Kess is newer but following in Susan’s lead and is awesome with the tenants.
I first rented a climate control unit from Extra Space Storage when I went to South Korea for a year. Upon my return, my items were just as I left them; no dust, no moth damage, etc.I then stored my ‘81 Camaro. Susan would call me personally to alert me that my car cover had been blown off by high wind.Extra Space Storage has always exceeded my expectations. To Susan and Courtney, you are the best! Thank you!
Kess was extremely professional and nice. She made sure I had the right size for my belongings and assured that the price I was being offered was the best for me. The storage unit is very clean and the temperature was perfect. I would definitely recommend this place for storage!
I have had a storage unit at this Hamilton Rd location at least 10 years. The property is always clean and the staff is quick to respond to any concern I have. They give courtesy calls as reminder payment is due, which I appreciate. Making payments are easy. I was out of town and was able to make payment by phone, however I prefer to take a check over to see the faces of the lovely ladies, Susan and Kess. They are always pleasant. Susan has been the manager for sometime and she runs an outstanding facility. I have recommended this facility to others and they have been satisfied.
After a long stressful week. I have time to reflect, and to truly give a big thank you to the ladies at Extra Space. Having the units available and ready, when we needed them. The willingness to stay after to complete a customers request, and to be accommodating to any needs of my family. I am sure this is normal service for this facility, although they made us feel like we were the only concern. Kudos to traditional customer service, something of an lost art.
Kim is awesome! I have been a client for over 3 years now and throughout my stay the friendly staff has made all the difference. The facility is clean, safe, and accessible. I have been trying to transition to a smaller unit for SOME TIME now and through it all, staff has been understanding, polite, and has provided many options to best suit my needs. I would highly recommend this site/facility to anyone who has storage needs!
I just rented at 10x30 at the S.Hamilton Rd location and Kess was the manager who assisted me. She was great!! Kess went over the insurance, policies, showed me my unit before I signed, and made sure my code worked. I’ve rented from different companies before and I have to say this was a far better experience than I’ve ever had! The attention to detail and her personalable personality is what topped the experience off! I will definitely be recommending this location to everyone!
Thought this was a great deal probably not. If you are a month-to-month renter you do not get the free first month and they change your rate based on market conditions which is their way of saying they are going to to change it as often as they like. I have been with them 3 months and they are already raising their rates. Go somewhere else - variable rates based on market conditions is just a way to charge whatever they want. Public Storage reviews their rates annually.
I was treated with the most gracious hospitality upon entering this establishment! Kess was awesome, she took her time in showings how it works. I had an awful experience with the company down the street and Extra Space Storage saved the dsy! I would highly recommend this location to any and all!
This was the best experience I ever had. Christopher was the associate that helped me and he was the best person I have ever met in a storage facility. He was very helpful and extremely friendly and helped me get a storage unit that I needed. Thank you Christopher for the great customer service!!!
My fiance referred me to this storage facility and I honestly wanted to get a storage facility on the north side of town but HAPPY wife means happy life and I must say Im pleased with the customer service that I received from Susan and Kess was absolutely fantastic, amazing and excellent to say the least!
Youll get played by buying their cylinder locks I dont know why you cant bring your own lock or get a locker storage bin where you can put your own lock on it I guess its just another way for them to make money whatever like I choose my own security would personally be my own personal business then you got to buy insurance another Hustle to get your money no I wont go back there Ill find somewhere where I can do what I can do best to save money. Plus I had to carry a large every items I didnt see a cart insight
I did call customer service for a unit 5x10 and they where good the only problem it was that they booked me in deferent place and when i drove over to the place where did the request the customer service it was not good at all so i left to find onoter storage place but by phone i did like the service so i did call again and they book me in the same place that i did drove the first time and i whent back to pay and sign even if douse ladies did not like it becouse they where going to clouse and they did not want to help no one. This it was my experience with the storage at this place i would recommend to call customer service first before driving to any office thank you.
Total reviews rating 4.8
195 Reviews for Extra Space Storage 2023:
Review №1
2022-06-27Had the pleasure of meeting Susan the site manager at this location. I super love her personality only because its a lot like mine . If you appreciate someone who was forward but very professional and this is the place for you. She keeps the facility clean and notifies you if theres any changes that occurred while you are renting the space. My items were taken from the facility just as the same day I place them in which I was very happy about
Review №2
2022-07-12I like our 2nd unit much better than the first. The first unit was outside and not temperature controlled. We found some water just inside the garage door, cottonwood seeds had blown in from under the door, and there were mice droppings on the floor. My items were dusty and a little faded after four months of storage. The second unit is temperature controlled, inside away from the elements. It is clean, and so far, so good. I like that their is music playing in the hall, and it is kept very clean. The temperature is perfect.
Review №3
2022-07-29Kylie was amazing. She assisted me with my unit walk through. And was delightful to work with!
Review №4
2022-07-31Very clean and roomy storage space. I will definitely use them again
Review №5
2022-05-16Mr Bradley was very cool and helping me figure out what I needed. The process was smooth and simple in the right decision was made.
Review №6
2022-05-17Ive move in today and Sam was so helpful and polite with me over the phone. He had finished my payment for me.. Thanks Sam.
Review №7
2022-01-10The employees made everything super easy for me - especially Susan! Shout out to her for explaining everything to me and making everything 10x easier on me! She had a great personality and was super sweet to me :) Give this woman a raise!!!!!
Review №8
2022-06-06Overall very good experience. The 2nd floor got really hot as only the units themselves were temperature controlled (If thats what was purchased).
Review №9
2021-12-26I originally gave them a 5 star rating because they had a great move in price. However after 2 and a half years there my unit price has gone from $95 a month for a 10x12 to $191.75. Same unit without proper working electricity(which they have been notified about multiple times). This is absolutely ridiculous to me to charge that much just to store stuff. There are so many other storage unit places to chose from. Moving my things out as soon as Im able.
Review №10
2022-07-29Very roomy and clean. Definitely would use tbem again