Wheelchair-accessible entrance
Yes
Extra Space Storage in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 216-920-0858
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–10PM
Extra Space Storage in other cities:
Comments (151)
Nicole, the manager, was extremely helpful during my moveout. I had to move out, but could not physically be there to meet the movers. Nicole met the movers, and also signed off on the paperwork when the movers were done. This was a HUGE relief- both to have her help, and also to have trust in her and Shanna (associate) to call me throughout the process. Without them, I would likely have had to fly to Cleveland and delay my move by a month. She also took pictures for me- definitely going above and beyond my expectations!
Dee was great! This is the kind of rep you want to essentially be the “face” of the company. She was full of positive energy, knowledgeable of the products, and everything you would want when talking to a representative. ExtraSpace storage, clone Dee she’s wonderful. The space looks clean nothing extraordinary, it’s a storage facility so I didn’t expect an extravagant space. ExtraStorage has a little tech built into the facility and storage units utilizing mobile apps for access. Job well done!
I needed to put some things in my storage unit and needed help with how I get my items into my unit, along with opening it, because I knew no locks would be needed.And Im relieved to say I got just the help I was looking for… he walked me over to the proper unit because it was like a maze. Informed me of the ways to safely secure my property in my unit, along with the right entrances.This made things Sooo Much easier because my daughter usually goes to the unit and she was out of town.Thanks for All the help because I had to get ready for a 10 hour shift at work 😁👍
I accidentally locked my phone in my storage unit which is the way I gain access to my storage unit. Lakenda (sp) was on duty today and immediately jumped up from eating her lunch to assist me. We had to go back-and-forth twice and she also called the store manager to help me. She got me in and reunited with my phone in about 10 minutes. She was super friendly and didn’t make me feel bad about inconveniencing her during her lunch. That is what you call great customer service!!!
It was a pleasure to got extra space for my daughter’s stuff when she’ll be out of college for summer. Nicole was great in everything. So patient and so sweet helping me.I am so happy I made this choice for my storage needs. Thank you Nicole and keep up you great actitud . 10 out of 10
I would like to say my experience started off terrible ( I was calling to cancel) but the manager whos name is Dimetra (please forgive me if I spelled it wrong) she was VERY professional, courteous and patient with my not so nice beginning . Not only did she talk me down, she had me feeling badly about my attitude and wanting to cancel. So I would like to say from the bottom of my heart THANKS DIMETRA you should be the top trainer of communicating to customers.
When I called Extra Space Storage I immediately felt as though I would have a wonderful experience. I was greeted as if I was already a customer. Demetria was very thoughtful and empathy about my situation. At the end of the call everything had been set up and I was good to go.
Working with Demitra has been excellent!! She is so helpful during this experience. I thank her for making this a easier task!!
LaKenda was great, very friendly, great sense of humor, if there was a 50 star rating I would give it to her yall need more people like her around as well as Dee!
Demetria is amazing, very knowledgeable and easy to work with. The features of the building are high speed and she did a very good job explaining everything.
Dee was awesome. Very clean state of the art facility. The rental process is easy. Highly recommend.
So pleasant easy fast experience excellent customer service it was awesome I will suggest everybody stores their items at the storage unit
I am planning to rent here and I am already pleased with the customer service I have received over the phone about everything in details. The reviews are outstanding and I am empress already 😊
Dee is amazing, if you ever need a storage unit this is the place to go. She is very friendly and helpful, you wont disappointed.
Demetra is great at her job! She helped me with the app and showed me how to work it. Keep up the great job!
The staff are absolutely worth the experience of renting an unit. Establishment is very clean and kept up to well, and the Bluetooth locking technology is seamless and makes moving items in and out a breeze and the app actually coincides well with the experience unlike most apps. Overall the staff, customer service, cleanliness, and hospitality showcased makes this a bargain at the low rates they ask for renting here. Safe and secure location if thats a concern it shouldnt. So happy to have made the move to this establishment.
Demetra was very detailed and gave great recommendations in order to help my process be as seamless as possible!
Nicole, the manager, was super nice and accommodating. Moving in was easy and being able to access everything with my phone was also easy! The only downside, to me, is that the elevators are not freight size. They are bigger than standard elevators, but not freight.
Staffs are quite friendly and helpful. Facility is clean and easy to use with their app to unlock your unit or entry door. Highly recommend people who are looking for a storage place.
This place is in with the Times opening the garage door andStorage unit with your Bluetooth on your phone.Filled out the paperwork online paid online didn’t even have to talk to nobody and i was able to enter the facility instantly that day that’s what you call got it gonna onClean Secure and they have carts to help get your stuff in thereI see someone is lodging stuff in the door so they can come in z and but whenever I see it I lock it
Very friendly and helpful. Gave specific tips on billing especially when ending the service. I am renting for my student and agent gave great advice on this.
Nicole was very warm and friendly, she took her time showing us the different units and sizes available, this place is very clean, I have referred to my other family members and friends.
Very friendly helpful staff. Sign up was a breeze. App is user friendly. Price was right compared to other places for indoor units
Nicole Was Very Kind And Patient, She Let Me Know Everything I Needed To Know,I Am Very Pleased. I Feel Very Comfortable Leaving My Furniture At Extra Storage ! Thank you Nicole!!!
Lakenda was amazing! super patient and kind and made sure i had everything i needed! very pleased with my experience so far
I had a wonderful experience with Nicole and Demetra in Cleveland, OH. They ensured my unit was available for when I needed it and was a pleasure to work with. Thanks ladies.
Great costumer service Mrs Dee is the best. I will definitely recommend a friend 😊
Nicole was very excellent and professional! Walked me through everything and provided information needed!
Easy access to facilities. Very nice and clean. Wonderful and understanding management. If youre looking for a great affordable place in Cleveland for storage? Come here..
Dee was so kind and helpful, she made sure we understood everything about our storage unit. ♥️
Safe & roomy for all my belongings! Definitely will recommend!
Excellent Service! 5/5 Nicole and Cameo got me quickly set up and showed me the bluetooth lock setup for this facility. Contrary to competitors, there’s no need to buy a lock and key. Your phone becomes your key with the app and your login info. In case I don’t have service, I can always count on my access code given through email. Nicole gave me a small tour along with showing me my unit. I greatly appreciate their attention to detail to make sure customer feels comfortable in trusting their facility to store personal items. 100% recommend
I had a wonderful time and help from Dee who helped me get access and set up everything.
Best storage rental experience I have ever had. Hassle free move in and out. Super clean location.
Have had a great experience so far! The front desk attendant was so welcoming, helpful, and kind!The facility is clean, I didnt see any signs of bugs or rodents, and I have a super sensitive sense of smell and didnt detect any noxious smells from pesticides or anything else. I am so relieved to have found this place.I feel safe keeping my belongings here while in transition between places.Also, side note: the other tenants/renters were also kind! -- I saw 3 while I was getting my first few things moved in -- people say hi 👋 to each other and are very kind! I totally wasnt expecting that, and was so happy. Great atmosphere; kind people everywhere here.Suggestion: would you ever consider getting a few commercial washer/dryers like a laundromat? That would set your facility even further apart from the competition, and continue to keep the place bug-free since people would be able to launder bedding and curtains and such before storing in their unit when theyre in a pinch to get things moved quickly. Also, itd be a way your facility could make extra income through wash/dry fees since those machines pay themselves off quickly, and some people might even pay premium for a wash/dry service for bedding/curtains/tablecloths where they could drop it off, organize their unit, then pick it up next day ready to be stored in their unit.
The staff is very friendly and helpful. They are a good choice for summer dorm storage. Access is easy with the app.
Lakenda was great she helped me install app on phone very kind and helpful
Nicole was Very helpful and very nice, and she didn’t mind showing me units before purchasing
Demetria and Nicole were extremely helpful with setting up this account! Definitely recommend!
Leslie was very polite when I called about unit sizes, and their prices. Very pleased with the customer service!!
They were very polite and helped me to understand and the process time was fast and easy to do
Was able to transfer to a larger unit. Office manager was exceptional.
Anyone who wants to rent space go to extra space storage Ms Demetrius great customer service Ill give you and show you everything you need to know as far as renting a space so if you need a space look them up extra space storage thank you and have a blessed day
Nicole was great! I originally reserved my unit online and upon getting to my unit there was an anomaly in the middle of my unit. I was not a fan. I express that to Nicole and she told me no worries. She switched my unit and walked me to my new unit to make sure all was well.
My experience was great at Extra Space Storage. Great customer service and was really helpful.
This storage facility is clean, well managed, and large! It was easy to use the mobile app to unlock doors and our storage unit. All the employees who helped us were professional and helpful. If I ever need a storage again I will definitely go back.
Wow. Demetra Dixon was very helpful and did an awesome job helping me out. Thank you.
I would recommend this storage place, Nicole was a very nice lady and was always there when needed! Facility was always clean too.
Demetra and Nicole were very helpful for getting things set up!
Great customer service & Clean space demetra was 1 of a kind thank you for your help
This is a great collimate controlled space with easy access and lots of carts to make an easy move in and move out! It was also very easy to cancel with no fuss!
Staff is accommodating and super friendly. The locations is convenient and safe.-repeat customer
My assistant Nicole was very pleasant and professional enjoyed doing business with your representative thanks
Everything from booking to closing was smooth. Super helpful staff, clean facility, and so incredibly easy to access with the app on your phone! Highly recommend (in fact I did recommend to my son who also used for the move).
Dee was absolutely amazing in helping me with everything I need.
Dee was incredibly helpful and made the process super easy!
This clean storage facility is conveniently located right off the highway near Cleveland State University. The manager, Jeff, was very helpful with the registration process. The digital locks are great so roommates can access the unit at different times using an app and do not have to worry about a combination or key lock.
LaKenda was incredibly helpful, and our experience was great at the Chester location!
This place is nice to store your stuff it very clean it got everything you need.two thumbs up to Nicole she was very helpful!!
I came to this facility a few days ago with my sister and received excellent customer service. The young lady there by the name of Teaisa was very helpful and professional. She gave us the upmost respect and made sure we knew all the information we asked about. I would absolutely recommend and Will be storing here in the near future.
Signing in was so easy. All done on an iPad. Cost effective. People are very friendly and patiently answered my questions. I did not have much to store but did not want to throw away. Pull up doors open with app and lock with app. I was impressed and happy to be storing there.
Okay Nicole been a wonderful of a person for me today for our customer service is excellent she helped me out a whole lot I love her so yes I want to give her a good recommendation shes been a wonderful person for me today thank you
Clean facilities, good service to EVERYONE. Easy access to to my unit, DOCK doors for unloading, good promotional price’s. Good job Extra Space!
Dee was great! Will recommend to family and friends
Super helpful via phone to set up storage for my daughter and her roommate. Walked me through the steps. Very professional & very helpful. Highly recommend!!! The young woman who spoke with me was friendly & very helpful.
Great customer service they helped me a lot on my big move !!!! Everyone was a big help especially Nichole i hope that’s how you spell her name 😩😂. Also Bonnie was a big help !!!
Person at office was super helpful. Great service.
I signed up for a 5x5 but the manager signed me up for 5x10. Before finishing the paper I noticed it asked him why is this incorrect information he says very nonchalant “oh yea I made a mistake” my response was why didn’t you correct your mistake BEFORE having me sign this document? He continues to say he will fix it after I sign it 🤨 he CLEARLY thought I was ignorant that why he also was attempting to fly through the legal paperwork so I wouldn’t have a chance to read all the fine print such as theft damage issues and late fees ..I immediately stopped him asked can I read everything I seen the frustration on his face. I could careless this is my signature suppose to be on here so I want to clarify everything I had some questions about to paragraph regarding the courts if there was any issues outside the insurance policy, he failed to clarify. Also once I decided to reject the application the refund be said we would receive is $11 when the space was 35 plus the insurance of 25 so idk what he actually charged me or if he even did because the charge is no where to be found on my bank statement. I felt is was fishy for him to charge my card BEFORE I sign the contract I find that sketchy. The whole transaction was sketchy to me from the beginning will not be back.
Customer service was great! The guy at the front desk was super helpful explaining everything. Those carts were super difficult when moving stuff in though.
Great experience very friendly and helpfull
Very nice and helpful..Explained everything
Demetra was great helping me out.
Great prices for storage. I like the Digital Access into the storage units. Clean, not overly crowded. I like it.
Nicole is awesome, she took great care of me as soon as I walked in the door!!
Very nice place very clean 2 floors on in this building
This was the one of the best experiences we had! Tina was so nice attentive. Great service! We’ll be back.
D was very helpful & nice!
Employee very attentive and helpful
I HAD A GREAT EXPERIENCE TODAY AT EXTRA SPACE STORAGE! I AM SO VERY GLAD WE HAVE NICOLE HERE SHE IS AWESOME!!!ALWAYS UP BEAT AND VERY HELPFUL!!!!
The facility is clean and I felt very safe. The ease of access using their app is an wonderful benefit - no searching for a door code or lock key!
Shana and Tina was wonderful, this Bluetooth is hard to deal with but they made it much easier for me
The customer service was great! The facility was very clean. Personel were very informative. The most modern storage facility ever.
Demetra was the best and most helpful associate!!
Demetria Dixon is great thank you
The best storage, very clean looks like a new building, great and nice prices. I love it!
Yes Leslie was Awesome!!!! Very nice appreciate!!
Nicole was very helpful and answered all of my questions that I had. Very professional!
Amazing self storage facility. Brand new, clean and safe. Garrett the virtual manager walks you through the entire process, and you use your smart phone to enter the facility and open your unit!
Fantastic!! Super helpful staff, meticulously clean, and so convenient. Highly recommend!
Nice. Clean. Its only been here for two years.
Bonnie and Demetra are amazing !! Amazing service !
Ms. Nicole gave a a great experience. she awesome
Very professional and helpful.
Manager at the Cleveland, OH location was excellent and made the process super easy!! Very impressed with their customer service!
Love it its very nice to know that their very affordable friends hen times are rough thank extra space now I can sleep without worry about my things
Wonderful experience thanks for the boss service
D was very helpful and accommodating
Great service! Great guy!Very helpful and calm.Great facility with easy access!10/10
Nicole and Sean were extremely helpful and accommodating!
Associates were helpful and professional
Great bluetooth enabled facility!! I have used Extra Storage in multiple states, and this is by far the best facility!
Very nice facility. Tina worked with me, really appreciate it.
This lady was very helpful very professional and she did a wonderful job no photos
A quick and easy storage location. There was little hassle reserving and cancelling my unit.
Dealing with the staff at this facility has been complete pleasure. They have been extremely responsive, solicitous and courteous.
Dee was very helpful!
Amazing service, nice facility, in and out in 15 minutes.
Very friendly and helpful
Very helpful, very nice and very Secure!
Great place to store. You can do everything online!
So far so good. Clerk was nice storage was good.
Great customer service!!!
Very helpful!
The clerk was very nice and informative
Great place. Easy access
Great prices
Great service Tina was very helpful
Tina was wonderful and very helpful
Everything was clean and customer service good
Love the customer serivce Thanks Tina
Thank u Sean u been a big help
Tina and Shana was GREAT
Nice clean
Neat and organized.
Excellent experience
Fast help and good prices
Fast friendly and good service!!!
Great people ! Super helpful
Love Ms Tina
Thank you Tina
Sean is great !!!
Sean was great
Sean is great!!
Thank you Shawn
Tina was GREAT
Tina was great
Tina was great
Sean was great!!!!
Loo
Very frustrating experience. They advertise 24h access but I tried to get in late and it turns out that only their helpline kiosk is open 24h. You can only access your unit from 6am-10pm like everywhere else. So I came back the next morning at 6am and got in but it turns out my unit was on the third floor and their only elevator was broken.
Great experience Steven was the best help. Thank You
Total reviews rating 4.9
151 Reviews for Extra Space Storage 2023:
Review №1
2022-06-23Today I had the pleasure of meeting the manager ( Ms. Dee) and I have to say what an absolutely wonderful representative for this beautiful facility. I was greeted with a big wonderful warm hello. And though she was extremely busy in the office answering phone calls back to back she still engaged with me enough which made me let me feel like I wasnt being ignored and that she was going to get to me as soon as possible. Her overall energy was just great. She let me know about this state of the art facility and that it was run with an app which was very new to me. No locks or keys. She took me to my storage unit. And when I had a question about how to move my items she came out right away to physically help meFrom beginning to end I watched her multitask in the most professional way.I could go on and on about how great her personality was. Truly an asset to this business.
Review №2
2022-05-26My first time renting from an storage facility. I have to say Dee at Extra Space Storage is Amazing from start to finish and her co- worker. She explained everything in detailed smoothly. The process was fast and easy. I went there just looking for pricing but left satisfied with my decision with renting with Extra Space Storage.Keep being amazing Dee!Trina W
Review №3
2022-02-19The Manager, Nicole was extremely patient and courteous. I am an older person and Nicole helped me with the online contract, installing the app, etc. The facility was clean, quiet and well maintained. It was a wonderful experience. I would highly recommend Extra Space Storage to others. It was a wonderful business experience....
Review №4
2022-07-0410 out of 10! Clean secured hassle-free facility, with remote gate and unit access per Extra Space Storage app, tethered to your mobile device or tablet. Staff is knowledgeable and dollies are provided for those heavy hauls. Digital access unlocks all gates, entry doors, restrooms and your unit. Moving out is a breeze and patrons can utilize the facility after standard business hours for ease of convenience to fit their schedule. Great Place!
Review №5
2022-05-27Great customer service. Place is very secure. Will be renting a space shortly
Review №6
2022-07-12My experience was more than great. Demetra was awesome. She worked with me so that I could get my account current. She truly goes above and beyond for her customers. Definitely appreciate the great customer service 💙💯💯💯
Review №7
2022-04-02Renting a space was very easy to do without even stepping foot at the facility! Iam familiar with Extra Space facilities in Chicago (as a current customer); but I needed to secure storage for my college son and his roommate for the Summer months in Cleveland. I was able to easily search for a location near his campus, view the available units and respective sizes (the videos of the comparable units on the website was great to see!) and easily reserved and booked a storage units within 5 minutes. Very very easy to do online!Also, if you are not familiar with Extra Space, the facilities are very clean, secure and manageable to get your personal belongings in and out. They provide carts throughout, its well lit, and safe/secure.Lastly, at the Cleveland location, I followed up with a couple calls to get a few questions answered, and Nicole and Demetra (sp?) were both outstanding and pleasure to speak to.I highly recommend! Thanks!
Review №8
2022-05-30Very clean and inviting storage area. Dee was helpful, informative and gave a tour before hand. She made me comfortable and insured me that the premises were safe. I appreciate the level of customer service she gave me. Definitely a place I’d return to.
Review №9
2022-03-25I’ve had a great experience at this Extra Space Storage. Their digital entry is a nice feature and feels secure. A special thanks to Nicole and D, as they ensured my move in and out process was easy. Excellent customer service!
Review №10
2022-06-01I was looking for a new storage space whenever I moved and I called and spoke to a woman named Demetria and she was very knowledgeable about the storage company she made me feel comfortable knowing the different features that’s available for this particular company. Also she gave me a great rate and I was so happy with the results I would definitely recommend this company.