Wheelchair-accessible entrance
Yes
Extra Space Storage in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 513-271-1444
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
Had a great experience up until the point in which I had to move out! Manager was the rudest employee I have probably ever met. Called me yelling and then Hung up on me mid call. He was clearly upset and wanted to argue? It felt very racially micro aggressive. I would use a different storage space for sure if I had to do it again.
Mark was extremely helpful. He always answers our calls and makes sure we know all the information necessary. This unit is very secure and well kept.
Extra Storage was just what I needed for storing things during my transition to my new home. Mark was professional and great to work with. I would highly recommend this place.
This is the only storage space I will use, I think this is my third time coming here. Mark is always polite and helpful and I’d definitely recommend them with their pricing too!
Great facility, easy fast access with great security and safety, mark up front does a fantastic job and ensures you are satisfied, friendly and respectful, truly appreciate finding this facility as the other ones don’t compare.
I was a tenant with Extra Space Storage for just over 4 years. Over that time I established not only a business relationship, but a friendship with the property/store manager Mark. Mark truly cares about his tenants and the property in his charge. He was always courteous, professional and extremely knowledgeable in all aspects of his trade. He is dedicated to ensuring that all of your needs are met, issues are expeditiously identified and swiftly dealt with. What an asset to your organization. A true professional.
Mark is personable, kind and very helpful. He went above and beyond during our move. The storage units are clean and the building is well light, climate controlled and clean as well. I highly recommend extra space storage and specifically this location. If we ever need a storage space again, this is where we will come.
Mark is a great guy. He goes above and beyond to help his customers. You need more people like him. The facility was very clean and Mark answer all my questions without making me feel like I was a bother to him. Very professional.
We needed to rent a small space for a few months and saw the positive reviews. The prices were the best too. I stopped by and Mark gave me a tour. I selected a space and they made it simple. We haven’t moved in yet but seems pretty straightforward. Referred them to my brother and sister-in-law who also had good things to say.
I worked with 2 people there. The first was a guy that showed me around and was very nice and helpful, the second was a lady that finished the transaction. Both were exceptionally pleasant and professional and made the move-in a great experience. I highly recommend Extra Space Storage!
I came in looking to rent storage space. Mark Sanders was very helpful and thorough in telling me about the company and what all they offered. He asked the right questions to determine what I needed specifically for the items that I planned on storing and the time I needed. He also took me to see the spaces which helped me make my decision. I appreciated his great customer service!
Mark has been wonderful. He is consistently professional and keeps the place immaculate! Thanks for all you do Mark!
Mark the manager was always responsive to any issues we had which was only a minor elevator item. Which they repaired quickly. Very clean facility, secure and easy accessThank you for being a outstanding manager of a very nice storage facilityIf we come back to the area and need storage Extra Space Storage will be our first stop.Thank you Mark for all you do!Take care and be safe my friend!
The guy was very helpful in helping us make a decision on what size unit we needed. And was very thorough with the paperwork. Very friendly place!
Store owner Mark was so friendly over the phone and super helpful when we met. 10/10 wonderful experience!
Rented a 10 by 10 unit to store the contents of a two bedroom apartment when we moved from the DC Metro area to Cincinnati in January. I was able to book completely online and move in with no issues on a Sunday, while the main office was closed. In November we moved most of the contents of our unit to our new apartment and were able to downgrade to a smaller storage unit last minute, as well as transfer our monthly payment to the smaller unit, saving us both time and money! I was dreading making a second trip back and very much appreciate how adaptable and helpful Ron was. Weve had no issues accessing our unit(s) and will continue to store with this company.
The facility is well lit, secure feeling, accessible and very clean. Mark, the attendant is SUPER courteous and responsive. He makes the experience of using a storage facility pleasantly personable.
Mark Sanders was helpful explaining the sizes of units and the costs that meet my needs without using sale pressure techniques.Mark walked me through the building which was clean and well kept.The grounds were in good condition...no trash on the grounds.I will recommend Extra Space Storage to friends, family and neighbors.Thanks Mark!
If youre looking for a very secured storage center with competitive prices, then Extra Space Storage is where Id go. The managers are very friendly and the facility itself is very clean, with plenty of storage size options to choose from.
The manager Mark was always friendly, helpful, and quick to respond to any questions! He once even waited to help me about 10 minutes after closing. It is an excellent storage facility and is kept very clean and has easy access. Really great service at the Wooster Pike location!
Great experience with Mark! He helped me select the correct size and set great expectations. Thanks Again!
This storage facility is clean well lit and climate controlled. The halls and elevator are clean. The manager Mark is super helpful has showed me all of the options in storage sizes and has gone out of his way to make sure all my needs were met......excellent customer service!
Just signed up for a unit and the service so far is fantastic. Everything explained thoroughly and given all the nuts and bolts to getting into unit.
Very easy to set up a new account. Site is clean and well maintained. Super quick easy process!
Great, clean facility and friendly staff. Would definitely recommend.
Spoke to Mark who had no issues answering all my relentless questions, remained patient and super friendly the whole time. The store was clean and well put together. I will for sure be using them, and will refer others just based off the great customer service provided.
Mark was very professional and helpful to make sure I had an affordable safe place to store my camper for a few weeks. He did his best to get me a good price for our situation. Would recommend doing business with him to anyone!
Staff was very helpful. Appreciate their patience and courteousness with me during an extremely stressful time in my life.
Manager at this location is on top of it. We have been here for years and he has always asked proactively how things are going as he walks the grounds. There are other storage locations nearby but this is by far the cleanest and most dedicated to customer satisfaction given we had shopped around. Highly recommend.
Fairfax facility- very clean. Units seem fairly new which is nice. Front desk staff is very kind, caring, and true of heart. Gated facility, lock checks at night by staff, and off the beaten path. We have enjoyed and recommend this storage center thus far.
Great experience. Customer service is outstanding. Kudos to Don for knowing his stuff.
The manager, Mark, was truly a joy to work with. I had to begin the process of looking for a unit over the phone and he was very flexible and patient with all my questions and super responsive when I called back. Extra Space didn’t have the exact unit I was looking for because they were all rented, but I would recommend anyone consider it for storage needs based on the exceptional customer service!
Mark is the epitome of customer service! He went out of his way to help my daughter and I even refunded the full price when we found out we didn’t need the storage. Mark did everything he could to make sure we had a great experience. Would highly recommend!
Mark Sanders was very productive and professional when he rented me my unit. Thank you very much for being nice and thank you for your kind words.
The store manager was extremely friendly and personable. He made the experience of renting a storage unit very smooth. He took me on a tour to my unit and explained everything incredibly well
All staff very professional and helpful.Manager walked with me to unit to explain how things worked. Very helpful to a first time user. Units clean, liked that there was a cart to take your items from vehicle to inside storage unit.
They have been very helpful from the start of when I walked in the door. The manager was very helpful when trying to find the right size unit, and always answers any questions I have. Im super happy with my experience here!
This Extra Space Storage facility is exactly what I needed.I signed up for my unit online, and I was drawn to it mostly because it was much cheaper than the other companies in the Batavia/East Cincinnati area.About an hour later, the manager called me and went over all the details. He even gave me the option to pre-pay for 3 months. When I first came to the facility to check out my unit, he gave me tour of where I needed to go and gave me a complimentary lock to use.I got a 5X5 unit that is fairly climate controlled for a pretty low monthly payment. Its like paying for a tank of gas once a month. All I really needed it for was for my bike and bike rack as I didnt want to keep that in my apartment thats mostly carpeting. Some toys should just stay outside. Once the moving truck came, I brought it over, and I was done. Simple as that!Highly recommend if youre looking for a storage unit facility that has good customer service, decent pricing, and not too far away.
My storage unit was very clean upon arrival and, more importantly, dry throughout the time I used it. I leased the space for a year and they told me if I didn’t need it all 12 months that they would give me a refund for the months I did not use. As it turns out, I only used five months. After I had cleared out my unit I called them about the refund. When I called it was before they opened, so I left a message. About an hour later I received an email confirming my account had been closed out and they would be issuing a refund. I was very pleased and surprised by that. Then the manager, Mark, called me two confirm everything verbally. Great experience storing there.
This is an incredibly clean, well maintained, secure, and well run storage facility. Mark always seems to be very friendly, helpful and accommodating which is just another way of saying that he provides terrific customer service!
Great storage place, does what it needs to do.
I had a space there for almost two years, Mark the Manager was always accessible and helpful!
The sign up and assignment was easy and smooth, offering multiple plans for units/durations. I appreciated the guided tour of the facilities and the cleanliness of the surrounding areas as well. Thanks for making it so easy to acquire the Extra Space when needed!
From the first time I called to find out about rates, they were so helpful and directed us to the right package and space for us. Mark is service oriented, and the place is spotless. We’ve rented from them twice now and have been very happy!
Office manager was extremely helpful and informative! The complex is tidy, easy to navigate, and cost effective.
The place is very clean. The man i dealt with in the office was extremely friendly and accommodating.
Best Storage facility around . Clean , friendly staff that care about there customers, and always speaks when they see you .
Fantastic all around. I didn’t expect much when renting a storage unit but was pleasantly surprised by how nice the facility is. Plenty of indoor and outdoor units make it convenient for your individual needs. We rented a drive-up unit outside as well as a small indoor, temperature controlled unit. Indoors there are flat bed carts you can use to transport smaller items which was really convenient for us. The other day we needed to pick up furniture from our outdoor unit but it had snowed the night before so we called Mark and he let us know the snow had already been plowed but he would also personally go to our unit to make sure any snow left was shoveled out of the way for us. Fantastic service. If you need storage in the Cincinnati area, this is the place to go to.
I had a really great experience on my visit to Extra Space Storage. Mrak was extremely helpful and informative as well as professional.
Friendly employees, clean and well maintained storage units
Mark is very professional and did a great job walking us through the facility and explaining our different options. We left feeling like we got the best deal and were treated with respect.
Rented a unit for one month while basement was being waterproofed. Mark was extremely helpful. Proactively assisted me with billing to ensure that I would not be overcharged as I was running up against the billing deadline when clearing out the unit.Overall, the unit was clean, secure and drive up, which was huge in being able to get items in and out easily.Thanks Extra Space Storage Team! If I ever need a storage unit again you will be the first company I call.
Very Simple online experience. I received all information I needed during my online experience. The rates were better than average for quality compared to others. After I arrived, the experience was the same. The staff was nice, knowledgeable and accommodating. My space was easy to locate and most of all it was clean. If in need of a storage unit I highly recommend.
Very friendly staff and super easy process.
Mark at the Wooster location was very friendly and helpful. The facility is always clean and easily accessible. Since Mark was so helpful we moved our R V from another storage facility to Extra Space Storage..Thank you Mark!!
The customer service within the office at the Wooster Rd location are awesome. Communication is a huge key and customer service and the gentleman have a great communication skills and are willing to work with customers on an individual level. Mark. You are a Rockstar!The spacing and Aisle ways in between storage units and buildings are appropriately spaced, making it easy to maneuver a large U-Haul truck or van when moving in or out.The pricing for Storage space at this location I found was affordable.The only suggestion I would make would be to have more exterior lighting and lighting in individual storage units. Overall my experience was great five stars 5+ stars if I could. I highly recommend the storage location
Extremely easy to book, everything clean and organized, and front desk management was extremely helpful with my questions! I caught a “Flash Sale” and was able to upgrade the size of my unit when booking for a cheaper price than smaller units at competitors!
I have used Extra Space storage for years, at Glenn’s Crossing, Latonia and now Worcester Pike. Every Extra Space storage I have been to has been extremely clean, easy to access and most importantly, dry. The store manager was extremely congenial & helpful in setting up my rental. They are the only storage rental company that I will use.
I’ve been renting a space here for about 10 years now and it has been great! Very clean and Mark is always incredibly helpful!
I have stored my things here for about 6 years even though its on the other side of town from where I now live. It is worth it because I dont have to keep stopping by to make sure my stuff is okay. Having a property manager who lives on site adds security, but beyond that, its obvious that the property manager Mark is going to take care of you. Tbh, the rates do go up over time which is annoying but having a property manager on site that cares for the place like his own makes up for it. Mark makes it feel like a small business where every person legit matters and I appreciate that.
Mark was extremely helpful and accommodating. He graciously showed me the unit options, worked to save me money and made himself available to support my move-in. Highly recommend this Extra Space Storage!
Convenient and well spaced. I had a rather wide load to maneuver into the lot and had no problems. The older guy working there, Mark, was fabulous to work with! Thank you Mark for servicing all of my needs!
Management is very patient, understanding, and helpful. It was a pleasant experience, and we are happy we selected Extra Space Storage for our business needs.
Mark the General Manager is an amazing professional , the property looks impecable , he always ready to help and keep the property secure . This is a great example of ownership, I will recommend this site to friends and co workersthank you for your hard work Mark !
Manager is great. Always asking me if everything is good. My indoor storage space is the perfect size and it’s so clean and the temperature control is great.Mark is the best manager I have worked with. He is so helpful and courteous. He deserves a big bonus for the holidays.
Mark was fabulous to work with! Professional, knowledgeable, helpful. Loved the spaces!
I have used this facility for a year and a half now and only stopped because I moved into a place with a storage unit attached. Extra Space Storage is clean, professional, and kind. The unit manager is very nice and does whatever he can to help, and closing out my account was very simple and easy. All in all, a great experience and I definitely reccomend them.
My experience here has been great. I had never rented a storage unit before and the manager was very helpful and didn’t mind me asking a lot of questions about the unit and the renting process. Would recommend!
Very friendly customer service and very clean facilities!Edit: We had a storage unit here for over two years. We started with a small unit, and then we ended up having to upgrade to an even larger unit to store things while we were trying to move. Everything was reasonably priced, easy to get to, clean, and the customer service was phenomenal. They are always quick to respond to phone calls and easy to talk to when the office is open. We just moved out this week (all for good reasons-we now have a basement and more space to store things). I received a call to confirm, and my card was immediately pulled off the account so that I didn’t receive another charge. I would recommend this place to anyone who needs it!!!!
Have been storing items there for years and finally got to meet Mark the manager who was very helpful and was checking to see if we had any problems . A very clean and well run place that I would recommend to anyone who needs extra storage .
Fantastic Storage Facility! The staff is professional, they work with you, the units are clean and there’s easy access 24 hours! Try them out, you won’t be sorry!!
Very informative, friendly service and professional environment.
We LOVED❤️❤️❤️our experience at Extra Space Storage. Mark, the manager, was super friendly and helpful. The space and surroundings were always very clean and I always felt very safe when I went to the storage unit. Thanks for tuning a negative (moving stuff) into a positive (great experience and outcome).
Five star manager Mark, is all about going the extra mile for his storage customers! Over the years he has solved many problems for me! If youre looking for excellence this is the place.
Matt was great today! The process was fast and easy. The property is clean. He answered all questions I had with no problems! I would definitely recommend anyone to go here
Great experience. Mark is easy to work with and the facility was clean and well equipped. Recommend!
This review is long over due. Fantastic facility and staff. Outstanding manager! Ian you were wonderful to assist us. Answered all questions, respected unique situations and boundaries, and most importantly went above and beyond to accomadate our needs. Your customer service was the reason we choose this facility. Thank you so much for taking the time to assist us! This company is lucky to have a manager like you!
Sent a friend this information she called and told me she got all her questions answered and Mark was awesome. It’s been over a year since I talked with Mark and I will continue to recommend this location. Thank you Mark. My fried is not moving to Cincinnatti job fell through but we both appreciate you.Needed information for possible moving my mother to Cincinnati. Manager, Mark was very professional and a wealth of information. If move happens we will rent here.
The staff is super friendly and extremely helpful! I own a business and store my equipment in one of their drive-up units. Being able to rely on the place holding my equipment (a big portion of my livelihood!) is a super important portion of my every day work life. The staff went above and beyond by helping move my equipment in the unit...in the pouring down rain! As a business owner, I definitely shopped around for a storage unit that fit my needs and the other storage places simply don’t compare what Extra Space Storage offers when it comes to customer service, variety of units, and at a reasonable price too! Im sorry I do not remember their names, but the managers in particular stood out as being very personable and genuinely want to help me. I feel I made the right the decision overall going there, and I honestly can’t think of anything I would critique even if I had to.
Mark was very helpful and accommodating with getting everything set up for our first time using self storage. I haggle recommend Extra Space Storage and Mark was great to work with!
Great experience. Website process was easy and Mark was very helpful in making sure I got into the right unit for my needs. Highly recommend!
It was so easy to go with Extra Space because of Mark and his attention to my needs as a renter. Very helpful, professional and informative. Pleasure doing business with this location and manager.
This is the best storage on the east side. Well taken care of always clean. Easy to back up to the loading door and flat bed carts available. It is well lit and very secure. I attribute this to the manager. He is very conscientious about his job and you can tell when you work with him. I only regret I did not write his name down. He lives on site and is always available.
I have been a tenant for a few years and have been very satisfied with the facility and especially the manager Mark. He has been helpful,knowledgeable and personable. I appreciate his customer service skills.
Both Ian and Mark were incredibly helpful and friendly. Spaces we clean and easy to access. Both starting up and canceling my service were seamless processes. Definitely would recommend for your storage needs
I have been renting a unit for the last year and half. Mark did a great job in helping me get a second unit at the best price. The storage building is always clean and well maintained. I would recommend this Wooster Pike location to anyone.
Great storage company. They were low maintenance during my stay, very accessible 24/7 and the staff was fantastic to work with. Living in the Mt Lookout/Hyde Park area, this storage facility was very accessible to me when I needed to access the unit. Highly recommend them to you!
Mark, Mike Oxmall - just wanted to leave you a quick review to thank you for answering the millions of questions I had! I appreciate your lesson on the insurance too - gotta keep the shed protected! Great job!
Mark went above and beyond to help me. His customer service was amazing. He made sure storage of all my belongings were safe and that my moving into storage went off without a hitch. I just can’t say enough about how amazing mark treated me, he really cared. I would suggest extra space storage and Mark to everyone.
The manager is really great explains a lot about storage. Had a payment issue Mark called me back and we got it handled in a timely manner!
Amazing service. The store manager Mike is Very nice. Explained anything I needed to know. Made sure I understood everything. Asked if I had any questions. The storage is very clean. Would definitely recommend to anyone looking for a storage unit.
My family and I have had nothing short of a great experience here. The employees at the facility want to make sure you have a great experience. It feels very safe and if you ever need assistance with something, Mark is more than willing to help you. Recommend them very much if youre looking for a storage unit!
Excellent location, very clean, safe, convenient hours, competitive pricing, and exceptionally super accommodating staff. I was having some issues with locking myself out of my storage unit, losing keys, the staff works with me and taking care of my issues and getting me into my storage unit without any hassle. They were very happy to help. Thank you Extra Space Storage, see you in Hawaii!
I have rented storage several times from several different companies - and this by far is the best experience I have had. The ExtraSpace Storage location on Wooster Pike in Cincinnati is very clean and modern, with a nice selection of units to choose from. I found the pricing to be very reasonable. But the best compliment I have is about the locations manager/staff. Danielle and Stephanie were very upbeat and welcoming the first time I came in and focused entirely on understanding and then meeting my needs. They did not try to sell my something I did not need but we outstanding salespeople none-the-less. I have been back several times to the office to make additional arrangements or to buy supplies and they always make it a nice day for me - they are energetic, friendly, good listeners and just great all-around Customer Service people. In fact, I cant remember any customer service reps from ANY business Ive dealt with recently who were better than Danielle and Stephanie. I highly recommend you go to them for your storage needs. Really, really great team!!
This is a great place for storage!! The guy Mark working here walked me through every step of the process and he was very nice!!! I feel good in knowing my things will be protected!
The employees were nice and super helpful.
Just began renting here but so far its been a great experience! Very helpful and prompt customer service and it was great to be able to rent/sign the lease online.
I have been storing things at Extra Space for a year now. I have always felt safe and secure when there, and know my things are also safe. The temperature in the building is always satisfactory, and the rates are very reasonable for what you receive. Clean, warm in the winter, and safe!
I reserved my unit online & came into the office to ask a question and was greeted by Mark & Matt who were very kind and informative. Excellent customer service and information. 💯
Mark’s been a huge help through everything!
The facilitator was outstanding. He went above and beyond what was expected to help us get out of our unit in time so that we wouldnt be charged for another month. He was kind, courteous and customer friendly. I would definitely recommend this facility to anyone.
Facility is incredibly clean! Is always accessible during the posted hours.Mark is fantastic! He really goes above and beyond to provide best customer service. Would definitely come back here if I have storage needs in the future.
My family utilized a storage unit for my daughter’s college belongings as we live over three hours away. the staff was always very accommodating, helpful, and friendly. the facility itself was extremely clean and well kept. We would definitely come back and recommend Extra Space Storage!
Extra space storage Offer first class service especially from Onsite manager Mark!!I can’t say so many good things about this place. It’s Safe and clean they can handle all you need the storage needs.
Mark sanders was amazing I ordered a smaller unit and it was way to small, mark didn’t get angry and walked around property to find me a bigger unit to my liking. Went over how to work gates and lock. The property is really clean and secure .
Amazing customer service would highly recommend!
My experience renting a unit today with Mark was excellent. He was very knowledgeable, extremely helpful even worked with me and my movers. Who knew renting a space could be so easy!!!
Weve stored furniture, household items and books here for two years for our son to use when he gets his own place. The facility is spotless and secure with an on-site manager who is attentive and takes pride in his work. Weve had no problems with bugs, mice, moisture, mold or any of the other things you worry about with storage. Its convenient to access at any time of day or night using an individual code. The cost is competitive. I definitely recommend it.
I appreciate the knowledge and patience of the staff, Mark and Ian. They were always courteous and willing to answer questions and inform me of ways to save $ while I was deciding when to move my property from the unit I rented.I will recommend this business to friends and family in the area should they require storage access. Well done, Mark and Ian!
Mark, the site manager, is a true professional. Friendly, welcoming and well versed in his business, Mark made renting, maintaining and ultimately ending my units lease simple and efficient. I highly recommend Extra Space Storage to anyone in need of storage. Theres no better place in the greater Cincinnati area.
Manager Mark Sanders is awesome and makes this the place to store your stuff. Great customer service, great location and Mark truly cares about his customers.
Consistently the best. Stored at this facility multiple times and it’s always been a good experience with easy check in and check out. The facility manager Mark takes the time to walk you through all you’ll need to know. He is very courteous. One of the reasons I keep going back is how clean the indoor storage facility is. Great place all around.
This is our very first time with Extra Space Storage. We got the 5’ X 10’ unit which is a good size for us and the price for the unit is a good deal ... the manager Mark Sanders was very helpful and helpful with answering our questions ... also very friendly. The facility is nice and clean ... I think we made the right choice with going with Extra Space storage ...👍
Great customer service. He made my day he was so nice. I would recomend this place to anyone. Very clean and secure.
I like the area of where my storage unit is in. The manager is always so helpful to make sure everything is going fine. I really would recommend this company thanks again ❤️.
Our experience was excellent. Mark Sanders was absolutely wonderful in helping us get the right size storage unit and following-up with us to make sure that our move was going well. We would absolutely recommend this location and definitely Mark!
Cant speak highly enough of this place. Im always wary of storage facilities due to previous experience. But after interacting with the staff and the manager Mark, I feel my property is well taken care of.Facilities look clean and well kept. The ease of access for loading and unloading is top notch. And the location is extremely easy to find. Will definitely recommend to friends and family in the future!
Mark was great to work with, super helpful and available immediately for my assistance and quick access to a space. I mention this again as I had a specific need just a few days ago that Mark offered several options for.Attentive to my question and explained everything that I needed to know before making my decision.Thanks Mark!!
Clean, safe and secure. Perfect facility for my aunt to utilize. Easy, secure access. Solid functionality.Special thanks to the manager Mark for his genuine concern and professionalism - it is people like you that make a difference in this world. Great job sir.
Mark Sanders was superb in helping us. He went above and beyond treating us with respect, as well as provided accurate information in a kind manner. He is the type of employee that makes companies great. He deserves a raise and a bonus. I would do whatever it takes to keep this guy around and help him succeed.
This was the perfect place to rent a storage unit for our upcoming move. When I broke off a key in my lock during the polar vortex they helped me get the lock off and replace it with a new one... all in single digit temperatures. They are very helpful and very easy to work with!
The facility is very clean and well maintained. Mark is dedicated to taking care of the renters and is very easy to work with. Would definitely recommend!
I signed up for a storage in NY but had to formally complete my registration at the nearest location. I called this location and spoke with the manager (Mark). He was extremely professional and friendly over the phone. After I went into the location for registration, Mark was very courteous and helped complete the registration very efficiently and explained the details about storage, contract etc. in a very patient and professional manner.
I stored my belongings in a number of other facilities before finding this facility. Here is by far the best. The staff is always great and will reach out if there is ever an issue (had to cancel my card on file and forgot to put a new one on file; staff were persistent and friendly in reaching out to resolve the issue before I could be charged late fees. Thanks, guys!)! I feel very safe knowing my stuff is here. I am and will continue to be a repeat customer.
The Girls that run the front desk and operations at Extra Space Storage are great.They are friendly, knowledgeable and always there when you need them for anything. The facility is clean, safe and modern. My Family and I always felt comfortable keeping our entire household items in their storage spaces. We have been lucky enough to have sold our home and find another quickly so we will be taking our things out soon. In the future if we need storage for anything else well know where to go.
We have been very pleased with our experience at Extra Space Storage. They have been able to accommodate our outside and inside storage needs. The units have been clean, the staff has been very friendly and helpful. Stephanie has been very attentive and made sure that our needs were met. I am 100% satisfied and would highly recommend them.
Mark Sanders was very helpful in guiding me to the best space for my needs. He was professional and courteous. He kept me from making mistakes in my choices. Very satisfied!!!
A really great storage facility! Mark, the manager, is always very helpful, accommodating and pleasant. Units are clean and easily accessible.
The manager Mark was more than helpful to our every need! Even recommended movers to help our office move. The storage space was clean and nicely kept.
This is a great locatiion. WE had our unit for about 8 months staff was always polite and very respectful. It was great seeing people that took pride in their job. On our last day bed rails were accidently Jennifer called us after double checking our unit brought them to the front then contacted me about them!! Thank you. Well worth the money in my opinion.
Easy to set up the account. So far so good. Just put my first load in - no problems. Unit looks clean and dry. Price seems a little high for such a small space but its convenient and I like the month to month lease.
We have had a small unit here for about 6 months. I enjoy the ease of the loading ramp and the fact that carts are always available I dont have to search for one. The gentleman in the front office is very friendly and made sure the process of renting our unit was quick and easy.
Excellent and responsive customer service. Clean, well-run, secure facility. This was the second time I have used them and will definitely use them again if I need to.
Extra Space Storage is clean, convenient, secure and managed very efficiently. Manager Danielle and her associate Stephanie are very nice to work with. They are very helpful and they try their best to meet your needs. We are very satisfied with the arrangement we have.
Its always great to work with Mark. I have been a long term resident here and Mark is always there to help.
The manager is very helpful. I have rented and emptied two units over several years. I locked my keys inside one unit and he quickly took care of the situation. This Extra Space is very clean, unlike other facilities I have used.
Mark was amazing and appears to be an extremely valuable asset to your company. He was through in soliciting my business, taking the time to show me my space options! Very happy with my choice!Charlene Monroe
After YEARS of keeping a storage unit at Extra Space Storage. I am STILL very happy with them. The man as get, Mark, always does everything he can to help.
While helping a neighbor organize a storage locker at this location, I had the pleasure of meeting and interacting with Ian Huskey. Ian could not be any more helpful and polite - a true gentleman to deal with. He checked with us periodically to make sure all was alright and even assisted me with the disposal of trash. A terrific employee... thank you Ian!
Cannot describe how thrilled I was to deal with such a polite, professional, articulate, and all around nice individual. The on site Manager actually called when he said he was going to call! Imagine that! I believe he is bringing Customer Service back in style. If you wish to be treated with the utmost respect then this is your place and I would recommend this facility to anyone.
My experience with Extra Space Wooster Pike storage was excellent! Mark the store manager was extremely helpful when I open my storage bin and continued to be helpful during the duration of my time with them. Great service!
Great friendly, service. Mark and Henderson were very helpful finding just the right unit. We’ve been customers for years and think that extra space is a “5”Molly D.
Excellent customer service. Friendly, knowledgeable staff. Easy access to my storage unit and reasonable rates.
So far, so good! Weve just rented a unit to hold our garage contents while we do some foundation repairs. The process for securing a unit was easy and William made sure we knew what we were doing when it came to the gated entry. The 10x10 unit was very clean and the whole place seemed well tended.
We found the customer service at this location on Wooster to be excellent. The pricing and insurance fit our budget and the facility is very nice.
Got a 10×10 for a great price. The man at the front desk had an answer for every question and concern. Great staff
Mark was terrific in getting us another storage unit today! This place is great! Easy to get in and out, it’s safe and I know my stuff is secure.
By far one of the best experience ever! Being a musician and having a lot of gear stored there at Extra Space Storage, I feel very confident that my equipment is safe and secured. I love the fact that there is always someone on location ALWAYS with a friendly greeting and smile. The absolute best!!!
Jennifer and Danielle are amazing! For the past eight months they have gone above and beyond my expectations. Everything I come in they are friendly, professional and full of life. I would recommend this storage facility to anyone because of them. Also, the facility is top notch.
Really clean public areas and always plenty of carts for loading and unloading. Mark does a terrific job communicating with you and making sure you are happy with the facility.
The girls in the office are very sweet and professional. They always have a smile and a whatever the customer needs, well do it attitude. The storage spaces are clean, the office offers everything you need for moving. Whomever trains the employees does an excellent job!
Mark was extremely helpful while we were getting set up. Good guy!
I would highly recommend this facility to anyone. I utilized my unit for two years and from the time I moved in until the time I moved out I was 100% satisfied. The facility is very secure and is kept very clean. I never had a problem with bugs, water, etc. The staff is very friendly and accommodating. Thank you!
Ian H. Is awesome! He goes over and above when helping customers. He has alway helped me when I am on site and when I call. He recently took the initiative to call me when he noticed a situation with my unit. He saved me a trip driving back to my unit. Kudos to Ian! I would highly recommend Extra Space Storage.
Great service! Mark runs a good operation, and has many options for spaces.
Fantastic experience. Mark was extremely helpful and no pressure! Wonderful!
My company and I have rented from Extra Space for almost a year and I can say without a doubt that Extra Space has been GREAT! The customer service Extra Space has gone above and beyond. With Danielle and Stephanie always eager to help, they are one of the main reasons that we stay with Extra Space.They are always willing to help with a smile on their face. The lot and the climate control building is always clean! Im glad that I can access the unit anytime that I need to.If you are looking to choose a company to fulfill your storage needs, I would look no further than Extra Space Storage.
Great experience! The storage spaces are clean, conveniently located, and easily accessible. The manager Danielle is very knowledgeable, personable and a great asset to the company. I have already recommended to friends.
I would recommend this place to everyone Mark onsite manager is Great very honest about everything always going out of his way to make sure all needs are met very outstanding service
Great experience. Mark (the manager) is great, storage units are clean and area is well maintained. Drive up units. Easy choice. 👍
I used Extra Space on Wooster for 2+ years and have always had great service. Very attentive staff gives you peace of mind that your stuff is safe.Thanks, and if we come back to this area we will use you again.
Mark was very nice, professional and helpful. Made sure everything was set up be for my arrival. Made the process smooth and quick. Keep up the good work!
Extra Space Storage on Wooster Pike in Cincinnati has been great.I really appreciate all the advice I receive from the man at the desl, Mark Sanders. He enjoys helping people and he likes his job. Great work !
Mark, the manager, provides great customer service and is always helpful!
The staff & facilities here are top notch. Fabulous service, clean, easy to access. I only had a short term need or I would have rented longer. I had a great experience & would recommend them to anyone!
Weve been using Extra Space Storage Storage for 2 months. The facility is clean and well-maintained. Customer service is excellent. It was easy to upgrade to a bigger unit when we needed.
We had a good rental. Not a good explanation for a credit when checking out. He was more interested in me completing a review while I was still in the building.
These guys are the best, warm friendly and professional. The facility is super clean and they address every aspect of your needs. I will definitely use them again for any future needs...Super staff.
Good facility and great staff. Mark was polite, knowledgeable, and friendly. Couldnt ask for anything more.
Great service!! Access to property is easy and secure. Property is clean and well maintained. Highly recommend if you’re looking for somewhere to store your stuff.
Mark the store manager was very helpful and knowledgeable. Facility is clean and well kept. Renting a storage space was affordable, quick, and easy. Highly recommend.
I wanted to change my unit size Mark was very helpful met me at the location and help me get moved in verified all the information for the move gave me a credit on the smaller unit it was an excellent experience s sims
Danielle is a great asset to your company. She made a very stressful day so very easy and we cannot thank her enough. Thank you again for your hard work and outstanding customer service!
Mark was completely awesome and went above and beyond to help me with my storage needs. Highly recommend! The team really goes above and beyond here.
Mark was very informative for my first visit. Great customer service. However, I should’ve paid online to save a few dollars. Overall very satisfied.
The manager Mark was very helpful, he keeps the grounds and outbuildings very clean! He gave us a tour and helped us to decide which storage unit to rent. The prices are very reasonable!
Can not say enough about how Ian went out his way to help us and make sure all needs had been taken care. From the day before stopping when he was headed to lunch to find my passcode to working with my wife to find our missing phone that was laying on the side of the road. To being so friendly,
Mark Sanders was extremely professional and accommodating while we leased storage space! I would definitely use their services again and recommend them to anyone looking for a storage facility!
I thought that this was an extremely well run storage facility. The employees were fantastic throughout my entire experience from move in to move out, and everything I needed was handled with minimal effort required on my part. One thing to note is that they even helped me to try to find a smaller unit to save money!
Store manager Mark is the reason I love this place. You can do business with anyone, but it feels good to do business with good people.
This place was pretty good right up until I had to move out. I received a letter telling me that after my 4 month my rent would be increased by 50$ which was more that half of what I was paying, so I decided to leave. upon telling them this they decided that 50 was too much to raise it an bargained with me to stay, but wheels were in motion and I was time to go. The REAL PROBLEM, was that while my stuff was stored in a Humidity Controlled building. I pulled it out and it was covered in mold. Had to bleach most of my furniture and throw out my couch. The Manager at the time was very sincere, he told me he was sorry, he took pictures of the mold damage and told me to file a claim through the Mandatory insurance they make you pay for. Well surprise, surprise, their insurance specifically does not cover mold or mildew damage. Unless you can prove there was water in the unit. I could not, and I also could not prove that water in any of the other units would also contribute to mold as well.
Mark was very helpful and friendly, he showed me to my unit and made sure I was able to get in and out. 👍🏾
I am taking back my formally very high rating. They, or Extra Space as a company, have a scam running in which if you dont show up on the day your insurance was signed,and only that one day of the month, can you cancel the insurance they encourage you to get. its under the idea that you have to show up in person and sign a piece of paper in order to cancel the insurance they provide you. I wasnt able to get there that one day, so now I have to wait another month before Im allowed to cancel again. Totally ridiculous. are you telling me in this day and age that you cant do something electronically?!
Had a great experience with the manager, Mark. The rental process was quick and easy. The facility is clean, secure and well lit. My stuff is in good hands ;-)
Had a great experience a couple weeks ago renting my first storage unit. The staff was very knowledgeable and took the time to cover all the details step by step. Way to Go!!!
I spoke to Mark on the phone. I had a lot of questions and he answered them all. It’s hard to find great customer service nowadays he went above and beyond. Thank you Mark
Awesome storage place. Mark is very kind and understanding. The place is very clean and easily accessible. The rates are really really good.
Super friendly staff. Units are immaculate too. I’ve rented units twice here and definitely will again in the future for any storage purposes. 10/10 would recommend.
The space here is great. Great value for your money. Just what i was looking for. Ian provided excellent service and was very thorough. I would definitely recommend to my friends.
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-06-05So far, everything is great! The manager was super helpful and forthcoming, and very quick with all of the paperwork. The grounds are nice and the units are very clean. I would prefer if they allowed 24-hour access, since I keep odd hours for my job, but it’s something I can look past for now.
Review №2
2022-03-23I had my unit with this Extra Space location for 3 years. I haven’t had a single issue with the unit and I really have nothing negative to say. The man in charge of the place was really helpful. My unit stayed clean and secure throughout the years and I’ve never had to worry about the security of this location. 10/10 would recommend to someone looking for storage.
Review №3
2022-04-25Manager is very friendly and thorough. Everything looks and smells clean. Doors, elevators, carts all in working order. Convenient loading dock. When I shared that there was a small sticky, dirty spot on the floor in our unit, it was rapidly addressed and clean when we moved our things in. Would definitely recommend.
Review №4
2022-04-20Great experience! Mark was so helpful and kind, explained everything I needed to know, answered all my questions. I’ve used Extra Space Storage before and I keep coming back. Priced well and great customer service.
Review №5
2022-04-22Mark couldn’t have been more friendly and helpful. Immediately called me to introduce himself and invited me to come view the unit. He walked me through every step including trying my code at the gate, setting up my lock, and showing me the best way to my unit.
Review №6
2022-04-08Great experience with Extra Space storage. Mark, the manger, is a pleasure to deal with. He is very professional and did a great job finding the best deal for my wife and I. Highly recommend!
Review №7
2022-07-16Extra Space Storage has great customer service! They are very helpful and provide a lot of information and make sure that you know everything that you need to. The online reservation process was so easy!
Review №8
2022-05-24Been renting from ExtraSpace for more than a year. The manager Mark still makes a point to stop by ask if everything is to my satisfaction. Little things go a long way, hope the company appreciates his hard work!
Review №9
2022-06-01This location is great! It’s very clean and the owner is super nice and personable, making sure each guest feels welcomed and cared for!! I would highly recommend getting a storage space here!
Review №10
2022-07-15Great customer service! Mark was very helpful, able to get us a unit quickly, and made the process as easy as possible. Office and storage building are extremely clean. Definitely recommend!