Extended Stay America - Cleveland - Middleburg Heights in Cleveland

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Total reviews rating 3.6

199 Reviews for Extended Stay America - Cleveland - Middleburg Heights 2023:

Review №1

2022-03-20

Rooms could be cleaner. The cabinet doors under the sink in the kitchen have not been cleaned in a long time. There was grease all on the opening and would stick to your hands. For the price of the room otherwise it was fine. Great location. Close to all.

Review №2

2022-04-20

Hotel staff said I had to use the online reservation system to get the advertised rate. Unfortunately, their online reservation system crashed and I was to find other accommodations. When I returned home, I found that my credit card was charged no show fees for two rooms. I called customer relations and was told that someone from management at that location would call me back to resolve the issue within 2 business days.After waiting for over a week I still have no response, corporate is refusing to assist. Hotel management is refusing refund claiming that the national computer system is not their problem.Do not stay here unless you want them to steal from you too.

Review №3

2022-06-27

The hotel rooms are in need of updates, very old and tired looking. The room itself was dirty, there was old food left in the kitchen drain strainer, coffee pot was not clean and the floor had old jelly beans in the corner. The furniture, lamps and light fixtures were all dirty. When we checked out the lady behind the front desk that had a shower cap on her head was very bothered by the fact I asked her if we could check out. Very disappointed!

Review №4

2022-02-02

Everyone at this location is absolutely phenomenal from Mark the manager to every front desk person to the housekeeping and the maintenance person always have a smile on their face always willing to help and always just a pleasure to deal with the rooms are great they’re spacey great pricing everything is clean and they’re following the COVID-19 guidelines the laundry room is nice as well as the little workout room in in the summer they have a great patio. I definitely think this is the best extended stay location in the greater Cleveland area

Review №5

2021-12-13

This hotel is really quiet and calm considering this is a place where a lot of people call their place of residence. Marc & Sunni, the front desk staff, were very professional and so pleasant. They were very accommodating to my requests and when I informed them of the bugs that I found in my room I was offered a discount on my total bill.I really do wish I could say I would go back, but the bugs really freaked me out and if I could have left and gotten another room elsewhere I surely would have! That is one area they definitely need to work on with the extermination if the entire premises regularly!

Review №6

2022-04-25

Hotel staff was friendly.Pretty clean rooms.Unfortunately management does nothing to stop people from smoking weed in hotel.

Review №7

2021-09-27

Ill update after our stay is completely over. The cleaning girls are super nice.Front desk you have to hollor for a lot of times, because they constantly have the sign up that states sorry away right now helping another guest. As a long term guest of 4 months roughly. It is annoying when the washers and dryers go down at least once a week.It makes it really hard especially when you are in the medical field and have to wear a certain color scrubs. Either the card readers more times or not go down , then have to use quarters which is hard to come by. For 72 rooms there ia only 3 washers and 4 dryers. I wish it was big and nice like the one in Texas. Laundry on each floor of the hotel and it was free to guests. And they did the grab and go breakfasts. When we booked the room we were told there was goinf to be grab and go breakfast. And hubs was excited. The front staff are nice for the most part. Its great for the pnes that actually get to know their guests by name. But some xcan still be bit nore cheery

Review №8

2021-10-12

Positive: The location was great the staff that I did get to meet was pleasant the room was good better than I thought it would be! I really dislike pets in hotel I kept hearing a very large dog in one of the rooms when someone walks by he¿s barking Negative: Pets in the room

Review №9

2021-11-09

Negative: When I searched for a room I used the breakfast included feature. It is also on the website that they have it. When we got there I was told no breakfast or even coffee. That was one reason I picked this. It¿s so nice to not have to go out for bre

Review №10

2022-02-07

No breakfast, no steaming quality internet, no amenities... oh and no kitchen ware in suites with kitchens. Not even an ice machine. Wow! ESA slacking in the north