Enterprise Rent-A-Car in West Chester
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West Chester, Butler County, Ohio, US
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Site: https://www.enterprise.com/en/ca...
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Enterprise Rent-A-Car in other cities:
These guys are absolutely the best. My wife picked up and returned the car, and the professionals at Enterprise earn 5 stars based on her experience. The car was ready for her before she even walked over, and the 2018 Nissan Murano they have us was clean, and an excellent vehicle all around. Their customer service was absolutely fantastic. They have earned our business from now on. Great job guys!
Everything was great and fine until i left my wallet in the car and they stole it laughed about the situation, the wallet had 200$ in it my id my food pantry card and everything. they acted like children when i came asking for it by laughing and i asked for a manager they said they would get one 5 minutes they claimed to be the manager be careful as to the fact that they will steal all your christmas money with no regards to you as a person.
I travel for work on a weekly basis. Buddy and Max always take care of me. My vehicle is always ready for pick up, no wait time unlike other car rental companies. Their customer service is impecable. These guys deserve a raise for always going out of their way to satisfy!
Staff was courteous and great. Passing along, avoid renting a Nissan Rogue. Not a long distant rental. Small seating feel. Forget about sharing the armrest. Cup holder in the middle is not convient for holding 2 cups not a good location. 4 cylinder engine has no guts for hills at highway speed. Air conditioning stream is poor and if you want to maintain HP on hill turn off the AC. Sitting 4 adults is a stretch.
I am very pleased with the customer service that I received at this location. Being that I was unhappy and not treated the best at another location. This location was able to meet my needs and made sure that I drove away happy. Thank you so much Lane and the manager for going above and beyond! I really appreciate it!!!!
I loved the car.. 2015 Nissan Altima was great on gas.. and handle lovely.. I would like to thank the assistance of Thomas the assistant manager.. Really professional and helpful.. I will always rent cars thru them.. where I have had bad experience with the Middletown area Enterprise Rent-A-Car..
Total reviews rating 4.2
52 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-06-09My wife just completed a weekly rental and the Manager and staff were great. She was traveling with a friend with her who needed special medical attention and needed to keep the vehicle an extra day. there all were so nice and easy to work with. Thank you all very much. Highly recommend.
Review №2
2022-07-18Understaffed. One person working in a shop where 3 at least are needed. Long line . Never got picked up at appointment time. Had to find a ride there. Waited 90 minutes for car. Employee was hard working and polite but overwhelmed. Hire some people Enterprise please.
Review №3
2022-04-14Isaiah will take care of you unlike other enterprise stores. He is very professional and personable. He has earned my business over and over.
Review №4
2021-08-25I was offer to pick up a vehicle from Enterprise at 8 AM (West Chester location), at my arrival I was told they didn’t have any cars. 😔 Finally they found a vehicle at the Tri County location which I had to pick up. Guys often time I hear companies talking about they don’t have enough workers…. BUT what’s going on with the ones that are working.I’m at the second location I really thought everything was going well until I ask if I can drop off the vehicle at the West Chester Ohio location. The response was yes, after he changed his mind and said it was an inconvenience to get the car from West Chester. What, I felt they inconvenienced me by going to another place, I thought what was the big deal. Friends I don’t know what’s happening to customer service, hope you have a better experience than I did with Enterprise-Rent-A-Car
Review №5
2021-09-10Was quoted a price on the phone. Then when I showed to pickup said vehicle, I was told it had come back with damage and since they didnt have time to update their system, that I would be required to bump to a larger vehicle at an additional $20/day. I argued that this was not my fault and shouldnt be required to cover the additional costs since I had no fault. The manager of the store argued with me telling me Thats business. He was very arrogant. I was backed into a corner this time but Ill avoid this place for future rentals. Bad business practices if you ask me and even worse management.
Review №6
2020-08-31I needed the rental while my car was repaired at a nearby collision repair shop. Enterprise called as soon as they were notified by the insurance company. They recommended the repair shop near them. I accepted their recommendation. When I took in my car for repair, I was given a good car but much smaller than I usually drive. It was paid for by the insurance of the person who hit my car so I didnt say anything. I had been home only a few hours and enterprise called and said they had just been notified that the car I was given had been called back because it was near its mileage limit for renting. So I returned it and to my surprise, as a curtesy for the inconvenience, they upgraded my car to a more appropriate size for my body and normal use. When I returned it, all I had to do was give them the keys. Very smooth and good. Good job! I was very pleased with the experience.
Review №7
2021-03-18Here for medical reasons for my daughter. Had 2 different reservations made and wouldn’t honor either one. They were not helpful in trying to locate me a vehicle either. As a former manager at enterprise, it was very disgruntling at how they ran this branch. Only positive was the driver. He was very kind, courteous and respectful.
Review №8
2022-06-28Sydney and Ben, thank you for all your help. I was so stressed with getting a rental, they helped me get into the right rental I needed.
Review №9
2020-12-01I hit a 8 point buck Monday night before Thanksgiving tore up my jeep pretty good but my jeep was tough enough that I was able to drive till Monday even with the radiator pushed to the engine. Progressive set up the rental reservation I went in to Enterprise and about 5 minutes later I was done and drove my jeep to drop it off to Body shop and Enterprise was there few minutes later to pick me up. The lady at the counter was polite and nice and she had to close shop for few minutes to run down to body shop to pick me up. The experience was hassle free and a 5 star experience. Thank you!
Review №10
2020-12-18These guys are the best especially the Branch Manager Eric! They gave my wife a really clean Altima to drive while her car was getting repaired next door at Caliber. Super friendly service!