Identifies as women-owned
Yes
Enterprise Rent-A-Car in North Olmsted
Categories
Location on the map
North Olmsted, Cuyahoga County, Ohio, US
From the business
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 440-979-0079
Site: https://www.enterprise.com/en/ca...
Site: https://www.enterprise.com/en/ca...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–12PM
- Sunday:Closed
Enterprise Rent-A-Car in other cities:
Comments (80)
I have rented cars for business travel through Enterprise and specifically the North Olmsted branch for several years. The staff have always been super accommodating and a pleasure to work with. Shout out to Nicole, Branch Rental Manager, who recently upgraded my rental and made my experience even better.
The north Olmsted branch is phenomenal and helpful . Always rent from their .
The gang at Enterprise North Olmsted are the nicest and easiest group of folks to work with. We rent 2-3 times a month and they get me in and out with no issues. Most of the cars have been exceptional. theres always that one that isnt quite perfect but its a rental car...Always a pleasure to work with the team.
Staff was very polite, process was expeditious. However, the vehicle I was given had expired license plates (June 2019 - 3 mos overdue) which a very nice state policeman in Ohio & a county sheriff in Indiana were kind enough to inform me after they PULLED ME OVER, both let me go once I explained that it was a rental and I was headed home. I decided to returned at a different location so I called the original office to inform & inquire about the fee & process and spoke to someone that said she had only been employed by Enterprise for 2 months. She informed me the fee to drop at another location is determined by the drop-off location. Unfortunately this turned out not to be accurate. When I dropped off at St. Louis Airport store, they could not tell me the fee and even more troubling was they could not give me any type of verification that I dropped the vehicle off - Nothing! They informed me that the original location would contact me the following day to inform me of the fee. I wasnt comfortable leaving with no verification that I returned the vehicle so I took pics???? Aaron Carter who introduced himself as the District Manager for the originating store in Ohio called the following day. he waived the drop off fee (thank you) and sent a follow up email extending a discount on future rentals (thank you). Although I do think the entire cost of the rental should have been waived, that was an agonizing drive from Cleveland to St. Louis once I learned I had expired plates. 3 things: Expired License Plates | Staff unaware of the process for returning vehicles at other location | No receipt of verification that I dropped off the vehicle at a different location.
My cars in the shop so I was sent over to enterprise. They have been so great! The Jeep I had the pleasure of driving was purchased by some lucky individual!!So I went back in and they got me another awesome car until mine is done! I like this place a ton!!
Hello,I have been renting from enterprise for a long time the experience is great, but this week I rented from the north Olmsted branch helped by CLAIRE , this employee went above and beyond being great , she went thru every single aspect of great customer service, a lot of people in the service industry should learn from her how to have a good personality and a welcoming experience .Thank you Claire for making it a great experience
I am renting from Enterprise occasionally. Their service has been outstanding. A driver picks me up and takes me to the rental location, prices are reasonable, everyone is friendly. Easy to deal with, no paperwork at all. I can recommend Enterprise without any hesitations.
Had a great experience at this location. They went above and beyond with assisting me in finding a last minute car. Ms. Emily Clark took the time and attention needed for excellent customer care. Couldnt recommend more!
I want to take this time to thank this facility to get me in a vehicle i really needed on the w/e of 01/15/21...on real short notice...associate Eric Brown Jr. and the the rest of the staff that day on that Friday the 15th got me a vehicle that met my needs for my wedding party to transport in rapid fire fashion! Great work!
I always has good experience with Enterprise in other office, but this office did not give me good cars and there were no options too. they said this is the only car whether you like it or not. Hope they will include more options. Seems like enterprise or this store , stops its very popular offer for customer that is AUTO UPGRADE.
This is a great Enterprise location that we had not used previously. So delighted we found this location - great team. They were extremely prompt in reviewing the vehicle when we returned it and in processing our paperwork. Received a great price to boot. Definitely would recommend them.
Mr. Kyle was amazing!!! So Im in a newer vehicle and I dont know how to work the controls he showed me where everything was and took the time to come and help me program my phone to the van. I sincerely appreciate him taking the time to be patient and understanding with me. I wish and want the best for Mr. Kyle
Contrary to the reviews from 2011, two years ago, we found this location to be friendly, helpful, and knowledgeable. They also gave us a great deal on a weekly car rental. The vehicle was fairly new, and in beautiful condition, with no smoker or pet odors. Would use their services again in a heartbeat.
I had to use this location without a reservation because Hertz forgot about the appointment I set up with them. The staff are professional and kind. The only downside was that they didn’t have any smaller vehicles for me to drive. No complaints though since they took me at such short notice!
I reserved the vehicle the night before I was due to leave however I got a call the morning I was leaving saying that the vehicle was not available. It was an inconvenience but the young lady did her best to accommodate our needsCustomer in NO OHIO
Pretty good..it took a few days to get what I ordered..but its A new SUV and I needed it after an accident.
I needed a rental car on short notice. The staff was very helpful and friendly. I was given a nice vehicle until my car was fixed.
Great experience! They were fast, friendly and helpful. Held the door open for my family. They got us in and out in no time. This is the third time we have used Enterprise. We work at CASE and get a nice little discount also.
Renting a car went nice and smoothly. Everything was explained , and the sales associate named “Eric” was very nice and professional. Definitely will go there again . Thanks!
Awesome customer service! I had a last minute rental and it was handled very quickly and the car was great!
I had a reservation scheduled for an 8:30 am pickup. They called me at 7:50 am to inform me they didnt have any cars left. No good explanation. I was supposed to drop off my truck, our only vehicle, for body repair down the road at 9:00 am. They gave me no help, just told me to call my insurance company. I filed a complaint. Very poor service. How do you not know you will be out of cars until 50 minutes before your customer is supposed to arrive?
Friendly, efficient service delivered on time. Nice car too - Ford Fusion.Not happy about the $150 tagged onto my credit card due to protocol. What protocol is that about? I paid for the use of the car.
Customer Service at this location is awesome. The employees are always friendly and helpful. Used this location several times and will go nowhere else due to my extreme satisfaction with them and their car selection.
They were nice and friendly. They no longer let you use a debit card easy. I had to jump through hoops to get a car (not the locations fault they were following the rules) they even gave us an upgrade.
Jess and the team were fantastic!
I made my reservation on-line, then realized I needed a different size car due to bad weather. I called that day and they were very helpful in changing my reservation. The entire process was seamless and easy.
I got to say a big thanks for picking me up at the dealership..and drop off ..you go out of your way when others would notTried Avis and Budget no delivery options... thanks again for the help.kudos to you guys
Excellent service with quick and easy documentation. I really appreciated that they were able to bring the rental car to me at auto repair shop.
My favorite go to for car rentals. Wonderful staff, always helpful and most importantly, just genuinely great people. This place deserves more than 5 stars.
Its my pleasure to say a few words of how pleased I am with the service I receive as a monthly rental customer. Not only the North Olmsted location but any location that Ive been to has given me excellent service as well.SincerelyJohn Buckner
Great experience! Was able to leave my car there so I didnt have to find someone to drop me off and pick me up. Very friendly!
The staff was extremely friendly. We cant say enough about Omar Kaddah. He was very helpful and friendly. We will always go there to rent a vehicle.
Am still there they made my reservation for a truck and I came 25 minutes driving, 15 minutes earlier and the girl there with all of rudness tells me we are so sorry we dont have a pickup at the moment , and they need me to wait until further notice, what a stupid pros we got here ....there is no minus stars to give them ,
Picked me up on time and paperwork process was efficient. The staff was friendly and the whole process was a pleasant experience. Have used them multiple times in the past and would never go elsewhere.
Very good experience! Just a few minutes to get a car and just a minute or two for returning the car, professional,nice
Great team and atmosphere! I would recommend them as the place to get your rental car.
Great employees here. Busy place makes it hard to get a smaller car, but staff was extremely helpful.
We have had a lit of problems with them. Very dissatisfied
Good cars, great service. Just wish they had after hours drop-off.
Not pleased. Said didnt have an escape. Gave me a small car. When I got home I called to rent an escape and surprise... They had one.
Garbage costumer service! Would give 0 starts . Dont rent from here over charged us ! Would not refund amount! Rude ignorant man only worried about charging for no reason
Great Experience!!!! The staff was welcoming and went above and beyond to make my rental experience great:-)
The staff here was extremely friendly and help make a fast pickup when I did not have a lot of time to spare
The guy Chad that picked me up and handled my claim was great. Customer service is huge!
Taking customer service to a new level! Excellent to deal with...will use again without hesitation!
Service and rental car exceeded my expectations-highly recommend
Customer Service at this location is awesome. The employees are always friendly and helpful.
Always willing to work with you to give the best deal, at least the N. Olmsted branch.
There are NO RENTAL cars available 😡
Condescending and rude! charged me for damage i pointed out before i left with vehicle. avoid this scam! go to Avis
Mike Harrington was very helpful and I will most definitely be coming back.
Excellent customer service & extremely accommodating! Highly recommend this location.
Just spoke to Ray on the phone and he was so incredibly helpful and knowledgable .North Olmsted Ohio
Fast friendly service! Always ready to help.
Always ask for Nicole. She is by far the best.
Accommodated our need for an upgrade . very polite and friendly.
Staff can be standoffish, prices arent great.
Very efficient, no waiting, great customer service
Fast service, staff can be a bit cold
Friendly staff, quick and easy process.
Fair price and clean cars!!
Great place to rent a car
Dont rent from these people.
Not a place I would recommend
Great service and fast
Very helpful
Excellent service!
Great staff!
Great service
Great people
Total reviews rating 4.3
80 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-05-02Had a rental through an insurance claim. Enterprise picked me up at the dealership and got me into my rental quickly. The first available was a very large SUV (too big for me) and they switched me out to a much more suitable car no problem. Also being able to return the rental to the collision shop and not take the extra time to make a trip to Enterprise was a huge help!
Review №2
2022-05-04Consistently renting out unsafe cars. I’ve had to use this company for rentals for a car in a body shop. Cars they give out leak oil, are low on oil and have bald unsafe tires.This place really needs to be shut down before someone gets hurt.
Review №3
2021-12-06Not a good experience, very little selection. I went here through insurance claim, and will not go back or encourage others. The car we received had engine and tire codes on the dash light. Even receiving a message to have serviced by dealership as soon as possible, which i was told to ignore. Every car available was sub compact. My opinion all said totally un exceptable.
Review №4
2021-03-13I needed a rental while my car was in the shop being repaired and I had a loaner car from Enterprise The customer service is great! They brought the car to the collision center and picked it up there for me so I didn’t have to make extra trips. I really appreciated accommodating they were and how easy they made it for me.... thank you!
Review №5
2021-09-01Jonathan was very cheerful, experienced and friendly, he helped stress free returning my rented car with the least possible steps , if you want great customer experience make sure to contact him you will not be disappointed.
Review №6
2020-06-18The best thing about my rental experience was the fast service and the nice people. It literally only took minutes to pick up my rental car. And even though I had a close encounter with a deer, even that was handled quickly and efficiently. I will definitely use Enterprise again!
Review №7
2021-04-17One of the workers was extremely rude. The other worker tried his best to make up for the firsts bad attitude but still left me feeling uncomfortable. The car was clean and ready to go so I cant give them that bad of a review because Im here for the car, not supreme customer service.
Review №8
2020-06-29Had a scheduled time to pick up @ 5:00 pm on a Friday stopped earlier @ 10 am that Friday to check if comes with a luggage rack. Person at Enterprise said car was ready now and could take if I wanted , so I was able to arrange a ride and pick up. The return date was the following Saturday. Our trip ended a day early so I took back the car @ 4:30 pm that following Friday. When I asked them if the bill was adjusted to take off the extra day not needed I was told since I picked it up @ 10:00 am the previous Friday and returned it after the 10:00 am I was billed the full extra day (6) I explained the I did not need the car until 5:00pm but was told to go ahead and take it now they said sorry the billing cycle goes on time and I extended the 24HR total, This will be the last time I rent from Enterprise.
Review №9
2020-08-21Minivan was clean and functioned properly. However, unexpectedly, the car was such a stripped down model minivan that it wouldnt even qualify as a used vehicle that I would consider purchasing if I were in the market. A 2020 vehicle that doesnt even have bluetooth? Thats beyond ridiculous. Had I realized when I took the vehicle how stripped down it was, I wouldve refused it and gone to another rental company (Ive been a loyal Enterprise customer until now).When I rent a vehicle, I expect a certain standard of product and always got that from Enterprise in the past. This one was so below my expectations, I was dumbfounded. It certainly wasnt worth a standard rental rate. I will certainly reconsider who gets my business the next time I need to rent a vehicle.
Review №10
2021-08-16JONATHAN IS THE MAN! This guy is the poster child for customer service. Im a chef and i wish i had this guy as a front of the manager! He worked everything out for us. Best person Ive ever dealt with renting a car and thats saying a lot. Cheers bud. Ill be back!