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Phone: +1 833-511-1749
Site: https://www.enterprise.com/en/ca...
Opening hours
  • Monday:7AM–12AM
  • Tuesday:7AM–12AM
  • Wednesday:7AM–12AM
  • Thursday:7AM–12AM
  • Friday:7AM–12AM
  • Saturday:7AM–12AM
  • Sunday:7AM–12AM
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4.2 (199 comments)

Review №1

2022-07-21

I rent cars weekly from this location. Megan and staff have been more than accommodating when my travel plans change last minute. Cars are always clean and fueled up. Check in is quick and effortless. Drop off is a breeze. We have a corporate account with them, but even if we didn’t I’d prefer to rent from this Enterprise every time! The shuttle service is always on time. I cannot speak highly enough of this location. Thank you all for your hard work!

Review №2

2022-06-09

They were wonderful. Easy pick up. I must say we had a horrible time returning the carat a different location though.When we picked up at the airport, it was 10 PM tonight so we couldnt see the condition of the car. When we went to drop it off there was apparently a bunch of dog hair and they accused us of having a dog and tried to charge us a cleaning fee for a vehicle we had less than 12 hours... We tried to explain to them that we did not fly with the dog, but they gave us a big hassle trying to return it anyways.

Review №3

2022-07-20

Had signed up for executive, a few months ago.. Using now for the first time.. Had booked myself directly from National website and was totally hassle free, getting the car I wanted. Need to wait to see, how the rental return goes..! But, so far so good..!!

Review №4

2022-07-22

I’ve rented from Enterprise many times before and the service was always great. This location was disappointing, the car was not clean, would not honored my corporate discount. I understand mistakes happen the problem lies when there’s no effort to correct them. I wrote to customer service hoping to get my discount honored and still have not received an answer.

Review №5

2022-07-31

Waited forever. They dont have a lot of cars and what they have is completely overpriced. You cant get a car for less than $300 a day it seems. They need to get their business back in order from before the pandemic, but they dont seem to know how to do that. There is no more customer service.

Review №6

2022-07-28

I reserved my vehicle online in advance, so the pick up was very quick, and I just walked in and got shown the few options for Addams they had available. Friendly staff. My only slight complaint is the cleaning was definitely rushed. There was a sticky spot in the backseat, and the staff left used cleaning rags and spray in the trunk.

Review №7

2022-07-08

Booked a rental to meet my family in Tennessee tomorrow. Got a ride to the airport from strongsville to pick up rental vehicle. A rude rep who didn’t look interested in assisting me, let alone working period, asked me for a second form of ID, he said said I just booked (never happened before) asked for a card of payment, gave him my debit card (I’ve ALWAYS paid for enterprise with my debit card) since I didn’t have a return flight I couldn’t use my debit card and had to use a credit card. (Never heard before and never happened before, nor did they provide that information upon booking) HUGE inconvenience, and the rep literally acted uninterested in assisting further, got up from the counter and started talking to someone else while I was standing there. I’m a loyalty member with Enterprise and will be looking elsewhere.If u need enterprise: book through the Strongsville location! Much more pleasant people and the prices are MUCH cheaper. My rental was 150$ cheaper than the airport. And they are a few miles away from each other. A complete rip off.

Review №8

2021-05-20

Rented a car last weekend for my nephews prom. Got it for a pretty good price since I booked way in advance. Only about $200 for two days for a mustang or anything similar. I stopped in two days earlier since this was my first time renting from Enterprise. I spoke with a young lady who told me they would have numerous options for me to pick from. When I got there on May 14th, Mike Angers helped me( he said he had been promoted). I asked to see all of my options for vehicles since this was prom I had no problem upgrading. In my opinion there were really no options for me to pick from. There was only 1 white mustang, and maybe 6 (what he called upgrades) these options were typical SUVs, jeeps and 1 newer 2021 car but my nephew is a big football player so I felt that option was entirely too small. I was definitely disappointed and Mike seemed to have an attitude of having better things to do. He seemed shocked that I got my reservation at such a low cost. Then said well you know thats not the actual price with the hold I told him Ive rented cars before and money wasnt an issue. When I got to the mustang to actually take a look at it there were some issues I pointed out. He proceeded to say well dont get it then Its prom and I dont have many choices so I tried to call my nephew to get his opinion. Mike went back inside to help another customer whom by the time I walked in was frustrated because she had a debit card. When I was ready to check out he immediately asked me for my insurance company. I hesitantly told him. Then he asked how much was my deductible. I asked him why? He said to contact them if there are any issues. I asked why didnt he offer me the rental insurance especially being that there are already issues with the vehicle. He added the insurance and was trying to fly through the process when his tablet died. He was rushing so much I told him I also wanted to prepay the tank. He kept looking at me as if I wasnt able to afford all of this but was so patient with the lady who had a debit card. I wont blame every Enterprise for this ones bad taste they left me but I will not be returning to the Cleveland airport Enterprise.

Review №9

2022-06-17

We were told we had to use the app and that the person at the desk was unable to do anything other than give us keys. We just wanted to change our drop off location but since it was past the rental time, we were unable to do so on the app. So we cancelled our reservation and went to budget where the line was shortest nb

Review №10

2022-06-26

I have rented from this Enterprise at Cleveland Airport on numerous occasions and have had wonderful experiences, but this time the vehicle selection was subpar.I was planning a trip to Buffalo with some friends and we decided to get a minivan for the trip.I arrived and was greeted by friendly staff, but the 3 minivans available were beat up and dirty.The black Chrysler Pacifica - the front bumper had been noticeably damaged. I did not think the bumper would have survived the highway.1 navy Chrysler Pacifica - the I ultimately chose. Had significant scratches to the passenger rear view mirror case. The passenger window had been covered in some sort of film and not cleaned off. It looked like the passenger had opened a can of pop that had been shaken. And Enterprise never cleaned it.The cloth interior in the back, at the tailgate was also coming apart from the body of the car.1 gray Chrysler Pacifica - this car looked like it had been recently side swiped. I know people get careless with their rentals, but it was in no condition to rent out. Visible scratches all along the rear quarter panel.

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