Identifies as women-owned
Yes
Enterprise Rent-A-Car in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
From the business
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 513-956-2400
Site: https://www.enterprise.com/en/ca...
Site: https://www.enterprise.com/en/ca...
Opening hours
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Enterprise Rent-A-Car in other cities:
Comments (91)
The only reason why I am leaving a review is because I got an email request from Enterprise.... The vehicle was dirty, smelled like smoke and service was not as they used to be in my previous experience(the day of the reservation they said they called me and I didnt answer to confirm the reservation making me miss a day of my vehicle repair and when I was picking up the car when the representative confirmed my phone number is was not my number... the reason why I never approved the reservation.) Vehicle was not checked as it had a low tire pressure as well. All in all, not the service they should be providing anytime but especially during this crisis.
Useless. Perhaps their focus is on commercial rentals rather than individual car rental. Horrible from start to finish. Almost as if the business is a front for something else. Zero customer service.
HORRIBLE!! Just reserved a car because my vehicle needs to be repaired. Called 5:15 ish today asked if they had a vehicle I could pick up by 6pm today.. she gave me all options which were oh so expensive but I was in a pinch and needed a vehicle. I made a reservation received a conformation email and when I arrived at 5:40 ish was informed there are no vehicles to rent. Not only at this location but all locations in town. The woman working said there are also 10 reservations in front of mine that could not be filled either. When I asked how could this be she said it happens all the time that the person taking reservations has no idea if they have vehicles to rent or not. Thank God for in laws who will come to my rescue. Guaranteed NEVER to book Enterprise again. What if I was on vacation expecting to have a vehicle for a week away from home??????? Cant wait to spread this news...
I have always rented from Enterprise, for years. Well this time I unfortunately didnt realize this till I was on the road, in the back seat it smelled like smoke and there was dried on gum on the floor in the back seat. The car should have been washed as well. When I returned the car, and informed the employee, he didnt say sorry or anything. Maybe offer to take the satellite charge off would have been nice. Very disappointed with them this time around.
Ordered a standard SUV and got an Audi Q5. While very nice, the car was a little cramped. I think the Ford Edge I was expecting as they indicated would have been more comfortable. Seems that car classes are getting smaller and smaller.
This is the First time I had bad experience with enterpriseI wanted to rent a car for more than a month and I couldn’t get what I want only one car in a lot and the guy there so lazy plus he tried to charge me more than what it was on the online reservation.I returned the car after 6 days and went to different company and I got it cheaper for a month and it may be more
I am really hesitant to leave a review with you because last time I rented a car with you all, it was a bad experience and I was told TWICE, someone would be in contact with me and that never happened. I almost didnt rent from you all again because of that. I came back and it was a good experience, but you will never get a 5 star rating from me because of your handling of my past experience.
Great service! No issues picking up or dropping off. Staff was very friendly, respectful and prompt. I would recommend to family and friends, and I will be renting from Enterprise again.
This location has excellent customer service, they got me in and out and on my way in a nice rental car that was great on gas and had no extra charges like some of the other competitors charge for car rentals. I have had several bad experiences with different enterprise locations from being given cars with dents, scratches and bad smells to poor customer service, long waits when picking up, and them not having the car I requested and instead of just giving the next car upgrade for the same price wasting a lot of their and the customers time. There should be a log kept for customers with the rental car places that they can access each time you rent a car from them so they can keep up with the customers who keep the rentals well kept. This would also help with the rental car pick up process. I will definitely recommend and use the location for my next rental car needs.
The two ladies that were working when I picked the car up were not the friendliest. The vehicle was ok at best. Seats were stained to the point that it grossed me out and there was food down in the seat cracks and the vehicle smelled rather musty. Drop off was easy and the gentleman that helped me was very professional and timely. I wont be going with this company anymore.
I have been renting from the Enterprise location at Sharonville, Ohio the past two years. The team at this location is fantastic!! Tyler and Erica are very efficient and reliable. Not all rental car agencies care about their customers. I can say that Tyler and Erica do!! I am 100% satisfied and will continue to rent here.
Staff very friendly neat office space. My first rental I went in they had no vehicles available. So i sat on some steps waiting for a Lyft. There was a young lady with black curly hair she came outside to get me. Since that day Im never renting from any other Enterprise. Yes its a closer one but this one that is for me.
The customer service was 100% outstanding BUT - BE SURE to check the car before you drive off, the car drove fine, BUT it was like a cheap motel when I turned the AC on and I was bombarded with cigarette smoke rank which would gag a maggot. It took 2 days to get it out of my clothes and nostrils. It was partly my fault for not checking, but for the life of me why would they allow anyone to smoke in a brand new car making it unsavory for the rest of the world. I would and will rent from them again, but with better precautions taken to be sure.
Great experience. Great customer service. I have worked with them twice and each time we were upgraded to a nicer car at no extra charge! I recommend Enterprise Sharonville, OH location to anyone wanting to rent a car!
Absolute horrible customer service from manager Shawn Pramick. I will never rent from enterprise ever again because of this one person. And we just gave enterprise $10,000 in three months.Update: 7/28/20 showed up with my friend at 1:30 to rent a car & the doors are locked. Apparently the whole office is at lunch
Excellent customer service at this location. Due to bad traffic, I was late getting picked up by about a half hour but they kindly upgraded me to a full size SUV at no extra charge. Ill definitely be back!
Rented from them fir 4.5 mos. last year , they took good care of me !
Car was great was charged $200 at re turn instead of refund manager was no help and didnt seem to care that about the mistake had to get my bank involved to do investigate
I was quoted a very different price for our car rental on the phone than was available in person. I do feel like it was a genuine miscommunication, and the agent we met was able to reduce the price significantly.
This enterprise office is great. I have rented from them several times. They always have everything ready and with no complications. They even wok at finding me a better price without me asking. The customer service at the Park 42 location is overwhelming good I recomend them very Highly.
I almost got billed as a young driver because the receptionist read my ID wrong. Only after a call with my insurance company was the issue straightened out. The car I received was nice, though.
They turned my frown upside down! Good Karma for them and now I get to pay it forward! Thank you for making my weekend a lot easier. I appreciate you guys. Word of mouth goes a long way and I will gladly refer your location. And if your hiring for a Marketer, let me know lol
Rent from this location alot , they are very helpful and friendly also very professional, I would have no problem recommending this location to anyone needing rentals , prices are competitive I think even if they werent I would still use them ten stars if possible ,
Ross is & the rest of the staff are great! Thank you very much for the awesome customer service.
Customer service at its finest!!!! I want to give a special shout out to Erica for making sure my experience was one to remember and making sure the customer is fully satisfied. Thank you very much for helping my party out.
I only rent a couple of times a year but I prefer this location. They are friendly and helpful. I appreciate the pick up and drop off and the excellent service.
Got us a great car while ours was being fixed at Blue Ash Auto body! Maddie was great!
Great to work with. Dropped off the car as scheduled and made it easy to return earlier than expected.
Always very friendly atmosphere. Very quick service, never any waits. Car is always ready to go as soon as I get there.
From my online reservation to pick-up of my car at a city location to return at an airport, all went exactly as planned. No hitches and excellent Enterprise staff and service.
Enterprise is always my GO-TO car rental agency. The employees are really great kids; especially Alison White!
Needed a vehicle , same day; needed it for three additional days; was picked up and dropped off. All pulled off without a hitch, courteously, professionally and with a smile!
Excellent, I didnt have to wait any time at all to get my car, rental agent was knowledgeable and kind.and car was clean and ready to roll. Thanks.
Friendly staff makes it easy to have a great rental experience. Car was great and clean.
Excellent Customer Service!!! I went to the Enterprise in Sharonville. Staff went above and beyond to Make my experience exceptional!!
Friendly staff,. Car was upgraded at no additional cost, which was a pleasant surprise.
Man they kilt it! Awesome! Courteous! One of my best experiences!
I continue to have exceptional service from the folks at the Sharonville, Ohio office. Hope Carrie has her baby son soon :-)
Renting a car from Enterprise is like renting a Peace of Mind from the moment you reserve your car until you return your car.Dilip Mathur
The ladies in the office are super friendly, and have been great to work with.
Been renting from this same location for 12 years never had a problem always a joy to work with
It was quick and easy to rent and return the car.
Good place to rent a car and usually can get a free upgrade.
Carrie is the best and is always so helpful when i need a rental car!
Great service great customer care, friendly and helpful. Love them.
Quick check in and out, e-mail receipt,no waiting in line staff is professional
Isaiah offered me quick, friendly service!
Nice cars to drive. Customer service could improve.
Great rates, very efficient, helpful, quick in and out. So impressed.
Rented numerous cars from location, great service everytime.
Straightforward..reserved online..very fast in and out
Great location. Fast service and a very friendly staff.
Fantastic service and friendly too. Good value. Thanks
Truck was not ready had to come back twice even though i had a reservation
Great car and great customer service
Always helpful. The only place I ever rent from.
Great customer service.great cars.good deals
Good service friendly and very knowledgeable
I am always treated great there.
Always the best place to rent a car!
This place is real convenient and the staff is super-friendly. check it out!
I forget chick Inside The car it’s dairy And A lot hair to the backseat a smoking car
They gave us good advice in our time of trouble.
Polite and professional stuff, trucks are great.
Love it
Very good service..very friendly!
3 day free rental thank you
Maddie was very nice and helpful!!
The best enterprise Ive ever dealt with
Helpful and explained everything
Outstanding professionalism..
Very helpful & accommodating staff!!
Fast and friendly service.
Fantastic loved every minute of it
Friendly and helpful workers.
Great customer service
Never been to one
Great service.
Great
Too much waiting.
Great service
Total reviews rating 4.3
91 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-07-31The staff here is absolutely AMAZING!!! This location is a hidden gem. Everyone is super friendly. I called several other locations to assist me and no other location could help, but somehow the staff here figured out the problem and fixed it. They were great throughout my 3 month ordeal.
Review №2
2022-03-01For the second time now I have reserved a car and made plans only to find out at the last minute that they do not have a car for my reservation. Something is wrong with your reservation process.
Review №3
2020-09-01Enterprise has always been my rental company of choice whether company related or recreational because of its easy rental process. I have only had 2 experiences where they have not had cars that I was in need of in 10yrs. This last particular experience was so easy & the customer service so accommodating that it validated the reason why they are my favorite.! Isiah at the Sharonville location had great customer service, was very informative, & followed up with us & was very helpful when I needed to extend! That location is now my all time favorite!
Review №4
2022-05-26Clean cars, nice people, and very accommodating. Will use again!
Review №5
2020-08-19Picking up and returning the rental was a breeze--very quick and good customer service. Im giving a 1 star rating because the car we were given had a huge cigarette burn in the driver seat and smelled terribly of cigarette smoke. I had this rental for about 3 weeks while my car was in the shop, and the smell was miserable. I was super happy when I finally got my car back and could return the smelly car.
Review №6
2021-03-19Absolutely awful experience. I reserved a minivan at this Enterprise that is 40 mins from my house because it was the cheapest I could find. I arrived at this Enterprise and was informed there was no minivans and they only had 2 cars available: a Hyndaui Sonata and a Hyundai Elantra. My family and I are planning on going on a trip tomorrow. I am formally complaining to Enterprise about this awful experience. The employee didnt even offer to help me or make my experience better in any way.
Review №7
2021-06-10Horrible service.I requested a full size pick up truck through the 1 - 800 number.The reservations was very hard to understand.I had to repeat everything 3 times! I doubted that the reservation had gone through.3 days later I called the Sharonville office to confirm.They had the reservation ,and knew of my needed vehicle,and when I was to be picked up.When the time came,they didnt show, and needed to be prompted to pick me up.Once at the office,they stated they had no pick up trucks! It got even worse from there!
Review №8
2020-10-27Apparently with an out of state license they will not rent to you a car without a credit card. I did the skip the counter reservation online and entered my drivers license. If I knew of this policy, I would not of spent my time coming here. If you see someone out of state renting a car you should call and confirm this detail. You are a small office and not at an airport. I have rented cars with an out of state license at other companies and just had a $500 hold. I refuse to be a slave to a lender and credit cards are a debt trap.
Review №9
2018-05-31The staff was very friendly and helpful. The car I had chosen was a little smaller than I thought it would be. There was no way my husband could have gotten in and out of it. My agent upgraded my rental at no extra charge. I opted for the gas service. I noticed a small discrepancy in the cost and it was promptly adjusted.
Review №10
2021-08-10Fast and friendly! No waiting. Great service. Clean cars. I use this location all the time. Never any issues.