Identifies as women-owned
Yes
Enterprise Rent-A-Car in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
From the business
Highlights
Active military discounts
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 513-598-4999
Site: https://www.enterprise.com/en/ca...
Site: https://www.enterprise.com/en/ca...
Opening hours
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:9AM–1PM
- Sunday:Closed
Enterprise Rent-A-Car in other cities:
Comments (137)
The employee who worked with me was very professional, thorough, polite and knowledgeable. It was on a weekend day and I was in a real bind since I needed a vehicle for Santa visits. He somehow came up with a vehicle for me very quickly and I was on my way. The vehicle was very clean and had been very well prepared for rental. Enterprise, particularly that location, is my preferred choice for rentals
Needed a rental while mine is in the body shop, these guys are great, call your insurance company and check your policy so you dont pay for extras you dont need!
Fantastic experience!!! Friendly staff, the gentleman who checked us out established a good rapport with my daughter right away and was informative and knowledgeable. The woman who checked the vehicle back in was bubbly and nice, making it an easy transaction. Thanks Enterprise. I think she may have been a manager
Reserved a rental almost a month ago. We arrived to pick it up and only then did they say we needed a credit card from the driver to finish the transaction, which we didnt have. In order to get it switched to a different driver, we would have been paying an extra $150. Then the employee tried to tell us to Uber ($50) to the airport to do it through the airport enterprise, which would have also been an extra $150.
Very happy with my recent rental at Enterprise. Booked 2 months ahead and got a great rate on a “Ford Fusion or similar “. Got upgraded to an Impala! Drove it 2000 miles on vacation with no issues and got 29 mpg. Thanks Enterprise!
This was the worst Ive had from Enterprise. Picking up the car, the low tire pressure light came on within 2 minutes on leaving lot; put air in tires, light did not go out; went back to Enterprise, spent over an hour discussing with Enterprise (couldnt get anther car unless downgraded) and getting tire fixed at Firestone; put us late leaving for vacation. Third day into trip, heard a beep and the oil was low and said to fill immediately. Checked oil and it was barely on the tip of the stick. Car was a VW and car doesnt take regular oil. Had to find VW oil. Bought it, put in. This took more than an hour and much inconvenience, and once again put us behind. When home, tire pressure light came on last day when returned car. Enterprise did take care of the inconvenience and I will use them again. This was just a bad car and I will not take a foreign car again.
This Enterprise location on Glenway has been extremely helpful in all my rentals. They do whatever it takes to assure complete customer satisfaction. When I have special vehicle needs, they always deliver. Customer satisfaction is clearly the top priority and every employee at this location has this goal in mind. I travel frequently for business, and renting a car at local sites is much cheaper than utilizing the airport and all of the surcharges. The one downside to the local car rental agencies is the limited hours. It would be nice to be able to pick up / drop off at night and weekends.
Ive been renting from Enterprise for about 15 years, for both personal and business use. Theyve always provided impeccable customer service and reliable vehicles, but what separates them from the others is their willingness to go above and beyond to meet my needs.The 6610 Glenway location is always very busy, but I still feel like a valued customer even when their lobby is full. Every employee Ive interacted with has been professional and friendly.
This is the only place I go to rent cars. The staff there are great, easy to talk to and get right to the point with you. I love how they call for a follow-up and make sure everything was good. I had one minor issue and they easily took care of it.
In all my times renting with enterprise I’ve never had such bad service. The cars were horrible with the smell of marijuana so bad that I started to sneezed the moment I got in. I went to two other locations in Glenway Ave, Cincinnati Ohio and they did not wanted to switch my car out, they both had cars. One location had the decency to contact the location that had rented me the car. That location agreed to switch the car out and was going to charge me gas for the gallon I had used when some of that gas was used trying to switch the car. The second car smelled like bleach which was ok until the bleach smelled dissipated and the car started to smell more and more like marijuana. Worse experience ever with any car rental company.
Not sure why you can go online and reserve a car from this location even get a confirmation number fully expecting/planning that you will be getting the car you need...Only to then get a call 2 hrs later asking if you want to be put on a waiting list if the vehicle becomes available. looks and seems available online. There is even a place to see cars unavailable this makes no sense.If its VERY important that you get a car to make it to work BE CAREFUL. CALL THE LOCATION AND MAKE SURE THEY HAVE WHAT YOU EXPECT. Skip the website this is probably where they get your information to advertise...
EXCELLENT CUSTOMER SERVICE!!!! This is my preferred location every time I need a car rental, I dont even bother with any other company or location. My experiences are always top-notch! If there is ever a problem with the car, which is rare, a solution is immediate. Check in and out is super fast (maybe because Im a frequent renter). Seems like I always have Dante as my person when I rent from there, and he is AWESOME!!!
I had the unwelcome experience of renting from 2 different rental companies within 2 plus wks. Enterprise on Glenway (Bridgetown) and Budget (Bridgetown). Budget provided a beat up, dirty, smelly car and Enterprise provided a clean, newer vehicle for a very small difference in price. Enterprise picked up the car. Enterprise Manager, Dante, was polite, courteous and helpful. He made me feel like my business and satisfaction were impirtant to him. Hands down, will always rent from Enterprise going forward!
Rent cars here for work and every time I pickup my car, I have to put about 3/4 of a tank of gas in it before I hit the highway. The cars are never super clean either like other locations.
I needed a car to drive to Detroit for an interview because my own vehicle would likely burst into flames halfway there. The folks at this Enterprise made it super easy and quick, the rate was great, and the car was nice and clean etc. I couldnt recommend a car rental place more, and when I return to Detroit in August I guarantee I will go with this Enterprise again. Thanks a ton!
With an appointment time, I was picked up from the car repair shop, along with someone else. I ended up having to go back to the garage to put my stuff in the rental (carseat, gym bag) due to the inconvenient accommodation.Then we arrive to the Enterprise location and theres a line 10+ people deep with one employee, phone ringing off the book whole everyone waits for a car.So I waited and ended up not getting the car I was supposed to get. Huge inxinvinconve and very disappointing.
I absolutely will use this location again and again! Our customer service representative was Brittney and she was absolutely amazing! Answered every question I asked and answered questions that I didnt ask that I would have later. She upgraded our vehicle just because thats who she is. Anyone who comes to this Glenway Ave location, all for Brittney! She will do anything in her power to make sure she gets you into a car!
Ive been renting cars from Enterprise since the early 90s and wouldnt dream of going anywhere else. The staff is very friendly and will go out of their way to accommodate your needs. They all have great knowledge about each car, gas mileage and comfort.
Kevin was very gracious and attentive. He expedited matters quickly and was very knowledgeable about the car, which was a model that I had never driven. I always have a great experience at this Enterprise location
Always fast and friendly. Had an issue with an AV port. They swapped me out to new upgraded vehicle and gave me a discount on my invoice. The swap was handled professionally and efficiently. It literally took 5 min.
Got lucky when they didnt have the exact car I rented and they gave us a Toyota Rav 4 for our trip to Nebraska for my dads funeral. It was the perfect car for all the dirt roads and gravel roads. Such a smooth driving vehicle. Fit all 4 of us comfortably and in style and plenty of room in the hatchback for all our bags and such. A little more pricey than expected but I would definitely rent from them again.
I had a good experience and I was taken care of. The reason I give four stars is because I had reserved a vehicle type on the app, but when I arrived to get my car, they didnt have that type of vehicle available. I would say the app, with the pickup location selected, should be aware of the vehicles available.
We had great customer service when we rented our car in Cincinnati. While in Kissimmee a warning signal came on. We called Enterprise and was asked to return the car to Orlando at the airport. Once again we had terrific customer service and was compensated for our trouble. When we returned the car back to Cincinnati we had wonderful service. My husband and I will return to Enterprise when we travel again. Thanks Enterprise!
Awesome service!! Very friendly, car was there when we arrived!!Our assistant. TEVYN ANDREWS WAS MOST HELPFUL, she booked us for next 3 trips!!We are renting 3 more times this year and so far 1 next year, 2017!@
I asked for the advertised free upgrade to which the Enterprise agent stated they were unaware of such a promotion . I was told that a $200 deposit was required , but actually the deposit was over $700 , which froze my CC 800 miles from home . Calling customer service regarding both of these issues did not accomplish anything . The car was fine , but I was overcharged for it . (free upgrade?)
These people are the best. Dante will do everything humanly possible to satisfy you’re rental car needs. I’ve rented vans here many times and I’ve never been disappointed.
Wasnt going to review but sobe you asked me to I will. Lets start with, I showed up at the time my reservation was to pick up my car and they said they didnt have any more vans. They offered me 2 cars instead. Ok who wants to drive 2 cars 12 hours? Defeated the whole purpose of renting a van anyway. After sitting in the lobby for 40 minutes and me making calls I found another can at the airport. Turns out they never even called other branches looking for cars. They just hoped you would walk away. In the end I got a van about 2.5 hours later making me seeing my schedule back a fair amount.About the car. The van was really nice but the stress they put me through was terrible on the day I was supposed to leave for vacation. Not how you want to start the week off. If you want a car they seem good, want a van...oooh watch it. Kind of sketch as they had 12 vans reserved with only 3 in stock. Not good planning.
Used to be my favorite place to rent a car. Almost impossible to get ahold of on the phone. No windshield washer fluid in the middle of cicada season.
Find the customer service at this location to be very poor. Was called 2 hours before my rental pickup to be told that they would not be able to give me a car due to lack of availability. They offered no solutions or ways for me to get a car from another location. Also was told that this location doesn’t give out EZ pass... which isn’t true as I’ve rented cars with ez passes from this location before.
We received just the SUV we needed for our needs. The Suv was clean and the service was excellent We always rent from enterprise due to the great service and they have a very good loyalty rewards program as well
1. They didnt have the vehicle I requested.2. They added the wrong extra driver.3. When they corrected that mistake they added a third driver.4. Over charged me by $202 the final email bill.5. Only by insisting on a written bill before I left the first day, was I able to get the over charge corrected.6. Had to make two extra trips to store. One of those in Defiance, Ohio because the online people could not fix mistake #2.7. Car was fine. But not what we asked for.
Very friendly staff and fast service but the rental car I got was terrible. The car barely wanted to stop and it kept swerving all over the place, I call the next day and reported all he could do was tell me to take it to a repair shop on my time but they would cover the cost which I said I dont have that type of time then when I returned it I had the staff person drive it with me in the car and she agreed the car needed servicing but then the next day they said nothing was wrong with the car which it was thats and then company offered an $50 discount off of the $398 I paid for the weekly rental which I never received.
The person that rented the car was totally unprofessional. He told me I had to wait 20 to 30.minutes for a car to be cleaned but I was the first customer there. Then I paid an upcharge because the car size I booked was not available. I drove 1200 miles with an oil change required light on only to have to change cars at my final destination. Additionally the guy told me the upgrade was 30 bucks but was more like 65. Then the car only had a 1/4 tank of gas. Never doing business at this location again.
The amount I thought I was paying was much more then my estimate. I never received an email of a completed bill listing my charges. As of this day I have not seen a bill with my charges listed. I have not had any problems before this incident. Its causing me to consider other rental companies.
They didnt have the car I ordered so they gave me a free upgrade. The staff was unusually friendly. It was a pleasure to rent here and I will definitely rent from them again when the need arises.
Great service, great car. Had no issue with renting or the car itself. Staff was very friendly and helpful to stay a little late to check me out. Would definitely come back in future!
Im not sure it couldve gone any better!Its pricey for us but not having to worry about the vehicle during the 2900 mile journey was well worth it!Thank you Enterprise!And your Team in Bridgetown Oh, on Glenway made it pleasant!
Worse rental experience and service ever had. I will do my best to not use again. To have no way to contact your company for information or update in this day and age is ridiculous
Never got the money they held back from last time I rented a car or this time and they had ther car for a week now. They say they close at one time and close an hour early because it’s Friday, or just ignore the phones.
I have a reservation and am trying to confirm, they do not treat their customers the way they should, as I have heard all week on their hold. It would nice if someone would actually answer the phone. Been calling since July 13th every 30mins (as long as their hold will allow) and no one answers. Its now July 18 and still no one answers. I called another location to help, and they wouldnt do anything and became rude saying that I needed to call the right location. When I explained the situation I got called a lier. Never going to use this place.
Loved the vehicle I rented and the representatives at the Bridgetown location were excellent. Thank you!
Not willing to compromise. I went to drop off my rental and wasnt informed that the van I had was limited on milage. I was charged $150 for going over the milage that we were not aware of. That enterprise wasnt the place that we originally booked the van. We had reservation in Indiana. On the way out the door glenway called and said they can give us the same discount price that Indianas so we chosed this one instead of going all the way to Indiana. But that wasnt the case Indiana has unlimited mileage and glenway doesnt. We would go to Indiana from now on to rent a vehicle now we were over charged $150.
The employee that assisted me was very friendly and personable. She was very knowledgeable about all the services and agreements available. She explained everything very clearly and the price that she quoted me was the final price I was charged
The phone service I thought was great but the service I recieved in store was beyond poor. I called ahead before coming in and asked specifically about what I needed since I dont use credit. Total waste of time. So I used my money elsewhere and they appreciated my cash.
ONLY place in Cincinnati Ohio to rent a great, affordable car. Erica took great care in showing me everything about the car and my fees. And the return to maybe a whole 2 minutes!
They call me the day of my pick up to tell me they dont have a vehicle for me. They didnt have the courtesy to call me or tell me the day I made the reservation. They didnt even offer me a different vehicle. Very rude and not professional. They will never get my business.
I had a horrible experience. I tried calling up this place for my reservation and I was put on hold. I noticed that they closed in fifty minutes and I was already on hold for twenty so I decided to get a friend to drive me up. I stayed on the phone the whole car trip and inside the store I watched as employees blatantly ignored the ringing of the phones. It was very upsetting, I wont be returning to this location ever.Edit: Also they were out of cars.
Service was fast & friendly. Took time to familiarize us with the car controls & gas release. VERY professional and excellent service! Will be renting from them again.
I love using your cars the only frustration I have is when I pick the car up it is never full of gas . I will be renting a lot with you in the future but when I go on trips I dont want to go fill up already before I leave .Thanks
I had to have some work done on my Truck they were there for me good ☺️ job
After insurance put reservation in after accident, 3 more days to get a car. Once received with hardly any gas and in need of an oil change. Still needed car and they want it back, took a week to find another for me to drive. Now this one has problems Ive got to deal with today after last nights disaster.
They were Wonderful, they were more than making sure I had a car all the people that I work went beyond and above 100% approved and appreciated Thank you so very much, Eileen
Just rented a truck from them. And, they were hands DOWN a better experience than the Coleraine ave location! NEVER GO TO COLERAINE! Kayla is the best!
Great Customer Service! Extremely helpful and friendly when a car accident left us needing to rent a vehicle for awhile--highly recommend !
Easy peasy friendly place
Clean & smooth riding rental after my car accident! Friendly & helpful staff!
Why started out as a very bad experience ended up being awesome. Dante Sanderson is the person to see, he went out of his way to make me happy, thanks Dante!
The staff was very helpful & friendly. I was very pleased with the way things were handled from rental to return. Awesome group!
Very friendly and helpful staff! Followed up with a phone call to make sure everything with my rental was satisfactory.
Car was great. Price was affordable. Customer service was wonderful!
The service was great. Everyone was. really nice. The car I got was clean and a great ride.
Bridgetown branch is one of the best. Dante is a fantastic manager, and his associates are equally as efficient, helpful and considerate of the customers.
They suck!!! Everytime I plan something they disappointed me.if you aint rich You cant rent from them!!!!! I use to love them now they can kick rocks!!!! I wasnt able to rent a car and I had plans!!!
Very great experience with Enterprise. Very kind great customer service love that they can pick you up an drop off.
UNPROFESSIONAL!!! PICKED UP THE PHONE AND SAT IT DOWN WITHOUT ASKING ME TO HOLD! BOTH GLENWAY LOCATIONS ARE UNORGANIZED
Best Enterprise Staff in Cincinnati. Very pleasant and helpful. Never had an issue with this location and they are very accommodating.
My husband was supposed to be renting a car for work to travel to training they had a number they were supposed to have a car ready we got there they didnt have one ready and didnt even know if they have one ready for him even with the confirmation number
Very friendly service
Went in to pick up a reserved car only to find out that no one has actually reserved it so was forced into another car with higher rental rate
Dante took care of me. Have used this Branch at least a few times and have only had good experiences.
Excellent serviceI use them every time I need to rent a car.
I rent from here frequently for work. The staff are always so nice, Dante is the branch manager and he is great!
Great and friendly service. Quick and easy to rent just the right vehicle.
Horrible customer service...no answer, hung up on, misrepresented on what needed...still stuck..and need rental because I was rear ended...not my fault and definitely not needed
Pleasant rental experience.
Very efficient and helpful. Really appreciate the smooth transaction.
Great and friendly staff
Great place to go for a rental car good quality cars friendly staff great prices
We had a good experience with Enterprise and will continue to use Enterprise!
Had a very positive experience here! And that was made possible by Tevyn! She was awesome!
Each car I was presented with smelled like cigarette smoke
Those young man at Enterprise are the best they help you look out for you thank you guys at Enterprise for helping me in my time of need
Dante and Matthew Meyer were top notch I would recommend them to rent a car from.
Exceptional service and great selection of vehicles that are well maintained and clean
Ive used this location a few times. They always get the job done.
Fantastic service and speed, always friendly and helpful. Dante is great!
Always 😊😊😊 good..
Great customer service and the entire process was easy.
Great fat service...nice new car
Great service friendly staff and the car was awesome
Good service and great staff but not the best rates
Associates at this office are helpful, courteous, and professional. Keep it up!
Good Service always schedule early to get a good rate.
Matt (the agent at the office) and the Agent on the phone were very helpful.
Friendly-pick up and drop you off to repaired car at Schmoes-would use again
Did not habe whAt we requested prior
The customer service is always great at the Bridgetown location.
I work there nuf said
Fast and easy. Great service.
Everything went perfectly - couldnt have gone any better.
Quick and friendly place to rent a car
Excellent service great rates
My favorite location and Donte is nice
Got the weekend special!! AND got upgraded free!!
We use them for all our trips.
From start to finish, the whole experience was excellent
Car was not as clean as it should have been
Excellent service here.
Under staff put did great
Amazing
All the employees are professional and efficient.
Had my rental ready to go!
Good team
Great costumer thanks to Nate
Awesome customer service!
The service was great!
Friendly, efficient.
Ok experience
Perfect service
Donte was GREAT!!!
Very good!
Great service
Never used this place
Good service
Bad service
Fast service
N/A
Total reviews rating 4
137 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-04-09Absolutely awful experience with this establishment all around. The only semi redeemable quality was the process of actually picking the car up. To start off the car I was given was absolutely disgusting on the inside. It had looked like someone had used this car for a couple of year and the inside had not been detailed since. There were stains all over the seats and crumbs just about everywhere in the car. Not to mention I even found an old McDonalds receipt from a prior renter that they didnt even bother to clean out before renting it again. The worst part of all of this is that the car wreaked of smoke smell. I didnt notice it right away since I was in a hurry, but later on it began to be such an issue that I had to open all four windows before even getting into the car since the smoke smell was so bad. Luckily, it was just warm enough to go around with the windows open, but this is just simply unacceptable. The hypocrisy of it all is that in the rental agreement, I had to sign a box specifically saying I would not smoke in the car before driving off with it yet the smoke smell couldnt get any worse. This was my first time renting a car and let me tell you it will definitely be my last time renting a car from an enterprise because this was a horrible experience.
Review №2
2022-05-25This location is run very well. Warm greating when I arrived right at eight before they could even finish their first cup of coffee. They were friendly and had me out the door within 5 minutes.Vehicle was clean and very well equipped.I use Enterprise whenever I travel and this location is my favorite.
Review №3
2022-08-09Worst service ever. Another location assured me that the car I wanted was available here. When I called this location a lady answered me and she said they didn’t have vehicles available. I asked her if they had any vehicles on another date or if she could help me find a place that had the car I wanted and she refused to help me with anything.
Review №4
2022-08-15Staff were so nice and extremely respectful of our needs. We couldnt have asked for better customer service. We went to the Glenda store.
Review №5
2022-01-27Stuck in “weed” car for 16 hour trip. Rented a car from the Harrison location, but it smelled like cigarettes (and was very rundown). They switched me to one at this location that smelled strongly of cherry air freshener. The next day, the air freshener wore off, and it smelled strongly of weed. I was too far out of town to do anything about it, but anything I set in the back seat smelled like weed, so had to avoid that. The manager “Coach” told me a story about letting a renter off the hook when they confessed their friends lit up in the back, but I had no idea it was that car. When I turned it in, the guy said he would pay for my gas to make up for the stinky car. Who doesn’t turn in a rental with a full tank? Don’t rent from Enterprise.
Review №6
2022-07-27Ben at Enterprise on glen way ave hooked me up and everything went smooth.
Review №7
2021-05-06I have had to travel a lot for work lately so I have been to this location more than a few times. Ashley (AB) is one of the nicest people I have met! She remembered my name after my first rental and always addresses me by my name. I got a Spark a few weeks ago and I told her how much I liked it. Last week when I arrived to get my next rental, she was checking me in with tons of people in the lobby, so calm and cool, very kind, and just as I was ready to leave she saw the Spark pull in. She got in it right away, cleaned the whole thing, and gave me the keys so I could have it for the week. Absolutely above and beyond. There is sometimes a short wait in the lobby, but it’s because they really take time with their customers to make sure they are satisfied. And the wait isn’t really that long at all. Thank you AB! You will see me again soon!
Review №8
2021-12-03Got a Ram truck for a few days while my truck was in the body shop. The service was fantastic. I dealt with Kayla and she was terrific. Highly recommended.Got a JEEP for a couple of days. Charlie and Michael at the Western Hills site were great. The car was well maintained. The prices not so great. $100 a day! Ouch!!
Review №9
2021-04-18Second bad experience at that Enterprise location. Both times the car was very dirty inside and smelled like cigarette. Also, they gave me the car with about a quarter tank of gas, as if that was the normal thing to do, no apologies. When I brought back the car, with about a quarter tank of gas ( a little hard to judge how much you will end up with and how much to put back in to get EXACTLY what was in the car when I picked it up), they charged me extra for having to gas it up themselves. I will definitely avoid that location from now on.
Review №10
2020-11-04My experience is always a great one at the Bridgetown location. Dante Sanderson, Keila (don’t know her last name) are awesome. As well as the rest be of the staff. There’s never a long wait, they’re always so professional, pleasant and patient. I love this location, it’s my favorite. I would recommend this location especially, to anyone. Enterprise has been great to me. Thank You Enterprise!!