Phone: +1 216-351-3344
Opening hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:9AM–2PM
  • Sunday:Closed
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4.1 (199 comments)

Review №1


I rented a ton of cars in my lifetime and Im never let down at this location when it comes to when it comes to attention to detail and providing me with the lowest rate available in the area but in the area I try every time that I can to make sure that I come to this location just because of how Im treated better than most of the rest thank you

Review №2


Came in a very busy Monday morning and worked with Brittney and another lady with long dark hair. They were awesome when I had an embarrassing situation with State Farm, not wanting to pay enough for me to drive something I was comfortable with. I know they understood my frustration. These insurance companies are SO CHEAP thereby making these ladies and gentlemen at Enterprise work twice as hard to please customers because of the insurance companies short comings. I am sorry they even have to deal with this at all.Thank you ladies for not letting me down when State Farm did. I appreciate you more than you know making sure I had a car I felt comfortable and SAFE driving no matter the cost per day.I hope Enterprise recongizes this location and how hard everyone here is working to take care of their customers. What I witnessed was employees going above and beyond for not only me but everyone whom came through their door.I would never use another rental car company as State Farm suggested I do. Was never even a thought to use another company because Enterprise has always taken good care of my rental car needs over the years.Thanks again.

Review №3


My daughter who was in a car accident and had to use their services for a rental. Never being in an accident she had her father with her during the rental process. We just dropped the rental off today. There were charges that she was unaware of and the lady with the blonde hair who was at the counter instead of taking the time to explain the charges was very condescending and not even polite about it. I had to go inside to help my daughter figure out the charges and sure enough the lady chose to have the same attitude with me. As I tried explaining to her that my daughter is young and never had to go through this process she tells me she is talking to my daughter as if she was talking to a friend, my daughter is a customer not a friend. She was very unprofessional and not willing to explain anything besides the fact that my daughter signed a contract. We clearly know that much but if people would only take the time to be nice and actually have the skills to assist customers situations would go so much easier. So disappointed at the experience she provided for my daughter at the time of return. The gentleman that helped her when she picked up the vehicle was so nice and patient with her.

Review №4


They picked me up and then let me leave the car and keys at the body shop, which was great. However, the full tank was not really full, so when I returned it FULL, I ended up paying for more than I used...and this is why I only gave 4 stars.Pricing seems comparable to competitors. Although I could have gotten a corporate discount with a competitor, the competitors pick up/drop off fee at the end of the day put their pricing on equal footing.

Review №5


Very friendly and helpful associates. Price was unbeatable. We received the exact vehicle we ordered and it was very nice. My Mom is a repeat customer and I definitely will be a repeat customer.

Review №6


Extremely poor customer service. Specifically from an Individual by the name of Jenna that works at this Enterprise location. Extremely rude and argumentative. I immediately requested to speak with a manager after a few short moments with her over the phone due to her very poor attitude. The manager was much kinder.I wanted to extend my rental for an additional 2 days. I spoke with another team member who I told I would need the rental until the 16th he agreed it was fine. Jenna tried to charge the card I have on file with Enterprise which is a prepaid debit card. The card declined due to insufficient funds.I told Jenna to please recharge my card where she declined and told me a repo was being sent out for the vehicle. This put me in complete shock because I was only one day past due from when the rental was due back and I maintained communication with Enterprise the entire time.I left work then went into this Location to start a new contract with a different prepaid debit card and I was denied because they claimed they cannot accept prepaid debit cards. The one they have on file for me is indeed a prepaid debit card.It feels like a personal attack from this company and I know none of these people personally. I immediately called corporate and filed a complaint where they extended the rental until the 16th, apologized for the inconvenience and unprofessionalism and even confirmed that they should have recharged the original card on file and even accepted the 2nd card I presented to them.It almost feels racially biased as I am a black woman and majority of everyone in the office were white. I don’t understand why I was treated this way.

Review №7


Ive rented from several Enterprise locations in Northeast Ohio for over ten years. Brittany Piper and the team at the Parma location on Brookpark are super friendly and very helpful. I will definitely be returning to this location in the near future.

Review №8


Easy rental process. They were very helpful. SUV was clean and drove nicely. Return process was quick.

Review №9


Everyone at this location provides great customer service, they all have positive attitudes and I’m in and out with every visit. When I need a rental, the Enterprise on Brookpark rd is my preferred location.

Review №10


Chuck was so helpful and his customer service was 5+ stars. I have been to several enterprise rental cars and his customer service was by far the best out of all of them. He is definitely a keeper!

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