Embassy Suites by Hilton Cleveland Beachwood in Beachwood

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Total reviews rating 3.9

199 Reviews for Embassy Suites by Hilton Cleveland Beachwood 2023:

Review №1

2022-02-14

The room was nice. We Was allowed to check In a bit early which is always a plus. The pool is used by scheduling time only and Its not very big. 3 families of 3 kids and adults each fill the pool easily. Its definitely a place to go if you have kids because there was nothing but kids running around everywhere. Room was nice but had some places that need some attention and painted over if it not dirt. Bed was awesome. Loved the bar staff and the food was good for dinner and breakfast. Best bk in a hotel since COVID.

Review №2

2022-05-15

This hotel is getting to be a little run down, but the staff is very nice. Eggs were cold at breakfast and no fruit was available. The building is very warm and the lighting in the rooms is poor. Our room was supposed to be ADA accessible, but I dont see how someone in a wheelchair could have transferred to a bed - there was very little space between the double beds (which were very tiny and didnt seem like true doubles).

Review №3

2022-01-17

We were there for a hockey tournament this weekend. My personal experience was good. The hotel is a little bit dated and the living room furniture was old but the room was clean and the bed was comfortable. There was no daily housekeeping but we got what we needed when things needed to be replenished. The hotel was understaffed but the staff were extremely friendly and helpful anytime I approached them. Check in and out were easy and the breakfast was good and plentiful.

Review №4

2022-01-17

Our room was not clean. The pool was so murky we lost my daughters diving ring. (You couldnt even see your feet.) They have you make a reservation for the pool, but there is no one policing that at all.Breakfast was delicious but very slow. Not because Chef Jackie wasnt cranking them out. She and her staff were amazing. They need double the space and staff for this type of amenity. Its a great idea, though.This hotel has the bones, and the idea to be great. It just needs a lot of TLC.

Review №5

2022-04-28

Safe and clean w very good rooms. Location depends on destination. No complaints during my stay with family. Suites were spacious and comfortable. Breakfast was well above average, happy hour was laughable with a sip of beer and some soup.

Review №6

2022-04-25

Ive stayed at this location annually for the past several years, minus 2021 in 2020 due to covid. This was by far the worst experience to date. They dont clean the rooms for stays under a certain amount of of nights. That should be announced upon registration. I could live with that but you had to go to the front desk to pick up clean towels. They didnt have any and told me to come back in an hour. I came back and by that time all she had was one towel left. They were woefully understaffed.

Review №7

2022-01-30

If I could give zero stars, I would! This was the most HORRIBLE hotel stay my family and I have EVER experienced! The room was unclean, tub drain was slow, peeling paint on the bathroom door, stain on the sofa, dirty walls! Our room was right across from the banquet hall and they allowed an event there with well over 150 guests, NO ONE was wearing a mask, smoke and REALLY LOUD music that was shaking our room! We could not sleep at all. Kids were running around (on all floors) banging on our doors late into the evening. We could not believe what we were experiencing. Called the front desk over 10 times, no answer! Called embassy suites customer service and the rep was very rude. DO NOT stay here!!!!!

Review №8

2022-06-20

Very disappointing for an Embassy! Lobby was nice. Not sure about the food, as we ended up checking right out. The room was dirty, smelled and rundown. There was dirt and markings on wall and ceiling had paint bubbling. Drain had rust. Not unkept. I ask the front desk if all the rooms were all like that and she said yes. We checked right out and didn’t stay.

Review №9

2022-03-17

The front desk and maintenance staff were phenomenal, but everything else was horrible. We reserved two rooms, one normal suite and one was the executive suite. Both rooms had their issues from an exposed light socket over the shower, tables with gouges (which resulted in a dumb splinter), bathroom taps that leaked and caused a small flood, all the way down to the phones not working. Then there was the issue with the rest of the staff namely in the bar. Between the attitude and sheer lack of attention to anything other than their phone. It was truly a horrible experience.I would recommend looking at any other hotel in the area before looking here again.** Update: compensation for these dysfunctional rooms and horrific service can you do a grand total of $40 refund. I definitely do not recommend this hotel at all.

Review №10

2022-05-24

Stayed 5 days for a conference. Breakfast was troubled. No coffee one morning, no creamer another. Stale muffins. Service was good.Small this were problematic. No shower curtain fist night. Faulty microwave.Front desk rude one day. Rest of the time they were great.Housekeeping was super great.