Staff wear masks
Yes
Ehrlich Pest Control in Brecksville
Categories
Location on the map
Brecksville, Cuyahoga County, Ohio, US
Health and safety
Phone: +1 216-279-8591
Site: https://www.jcehrlich.com/clevel...
Site: https://www.jcehrlich.com/clevel...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Ehrlich Pest Control in other cities:
Comments (172)
At our facility we have a large amount of fruit flies. I called and immediately received a reply of a time that service was able to reach us. Ryan came in and right away started explaining to us why we had this situation and how he was going to start the remedy.He was not only very professional but very polite not only to me but to our staff. Making sure that everyone had as much knowledge about the situation before he left. This has not been the case with past experiences with other companies.We will definitely be using you again when needed.
Scott and the reps making appointments are excellent. They are easy to work with and getting the work done on an old house in a wooded area where mice like to get into any crevice they can find! Thanks
They are always very professional, let me know when they are coming and for what. They listened to me when I asked that they not spray any pesticides outside as I am trying to make our yard more pollinator friendly and to not use poisons to control the chipmunks as we have several owls and hawks in our area.
Weve used Ehrlich for the last couple years and their backroom/customer service/accounts payable has been nothing short of a disaster. I signed up for monthly service for ants/ticks/mosquitos/bee control mid-season 2020. They showed up a couple times like they should have end of season 2020. They were supposed to show up on Spring of 2021 --no show till July 30th. A service tech just shows up out of the blue. I let him spray ---he says well be here once a month till snow flies. No one has showed up again and its almost October. They never billed me for the July 30th application, then today ---BOOM ---your invoiceS are past due and you owe us $449.43. Huh?!?!? I called them mid-August because I had an ant problem inside and out ---they said someone would call me to schedule a service call. They never called. Called again ---they said someone would call me to set a service call ---never did. Its clear their backroom has no idea how to run a business. Paying this bill and theyll never set foot on my property again. If you utilize them youre walking into chaos. Youve been politely warned. God Speed. :)
I have had multiple requests to dispute a terrible service. I keep getting the run around now. The tech was at my house for 5 minutes and we have never had more bugs than we have this year. Terrible service and terrible company. I have also not been contacted by anyone from my local office to speak to them about this and keep being sent to the corporate call center. They state they cant do anything unless authorized by the local office, who wont talk to me. I did cancel future services and am going with another company. I would steer very clear of this company.
Rep was courteous and friendly. They arrived on the day they scheduled, although morning instead of afternoon as scheduled but the timing wasn’t a problem. We are happy with this service and confident we can get any problems resolved.
Our service man Shaun Sweitzer went above and beyond to be courteous, honest, and thorough, through the whole process of our services. He was extremely helpful and friendly. I would highly recommend this company, and particularly, this individual to anyone looking for reasonably priced, and well executed pest control.
Adam is a great technician. He is very thorough and friendly as well. I would recommend Ehrlich pest control services. We have had no recurrence of ants since we started with the maintenance program.
Todd called before he was scheduled to arrive to tell us he was on his way. While we did not hear the message until later, it was a signal that he was a caring and dedicated employee. We pulled in the driveway almost at the same time and he came and introduced himself and asked if we had had any problems that he could address in the spraying. He said he would look carefully and explained he would also be looking for spiders and webs on our back deck railings. He very carefully went around the house spraying around windows and sills and I assume the base area of the house. When he was done, he came again to the door and explained carefully what he had found and taken care of for us.He gave us his card to call him if we had any problemsA good asset to your company and glad to have him servicing our house to keep it bug and pest free.
This company gave us and continues to give us great service! Shaun, the technician did a good job of explaining things and in the work he has done. He also communicated with us through text messages as to when he would be there and answering our questions. Our bug/bee issues have cleared up and the grandkids can now go out to play.I didnt give this company 5 stars because the head office never called to make the next appointment, instead they just put us on the schedule and called the night before to confirm. I would like better notice before someone is going to be on my property.
Matt does our service and he always goes above and beyond. He calls before he comes and is extremely considerate of our privacy. He always checks to see if we have any special concerns before he starts and takes care of whatever needs we may have. And ultimately he is just very nice and professional and he is the reason we continue to use Erlich
I called when I found an epic bees nest in my attic. The bees had made themselves at home so much that they were playing cards, making pasta and buzzing about the days activities. Two of the queens were arguing over whether horizontal stripes or vertical stripes make them look fat.Anyway, a fantastic technician from Ehrlich came out and inspected the situation and quickly applied a powder to the area and removed some of the bees. Within a very short amount of time the Bears had moved on to a better place, which was not my house.I then hired Ehrlich to provide regular inspection and application to my house my barn my treehouse my greenhouse and various vehicles on my property. The results have been fantastic.In the very rare occurrence that I have seen some pests I have placed a call and a technician has come out within a day to take care of the situation.The technicians are very professional, very communicative, and extremely friendly.
Technician was very helpful, courteous and very professional. Technician was very knowledgeable and knew exactly what to look for and how to treat the problem. Would definitely recommend this service.
Adam has been doing quarterly prevention for us for close to 8 years. They are quick to come back for emergency needs at any time and as many times as we need them. They are always extremely professional and knowledgeable. I’d highly recommend their services.
Ehrlich Pest Control has been fantastic! We started using their services about two years ago and we no longer have wasps or hornets setting up shop on or around our house or property. The spiders and other insects have also been kept under control and it makes for a more pleasant time enjoying the outdoors during the summer. Shaun texts me and lets me know when he is coming to spray and gives additional information that is very helpful and informational. I highly recommend their services.
Service was great at an affordable price. Our Service Specialist Chris was so polite and informative. He arrived on time, wore a mask, covered his shoes, walked me through his process, bugs he found and when he would follow up.I highly recommend Ehrlich and if Chris is available, ask for him to help you out!
Ehrlich technician ANDREY was exceptional. He was thorough and professional. He helped us identify our spider problem in our warehouse and resolved the issue efficiently. The initial call to Ehrlich was also a positive experience. The initial contact was handled professionally and the lady was extremely pleasant.
Matt is a wonderful technician. He is very pleasant and never seems bothered by where I would like him to spray . Always does a great job inside and out!
I had an excellent experience with this company. We have had them out to help us get rid of ants in the Spring. This time it was birds nesting in the outside vents of the house. Brad Campanella came out to look at the problem and give us an estimate. Ryan Wildsmith was the technician who took care of the removal of the birds. Both men were a pleasure to work with Ryan did a thorough job and told me what he had done. I would definitely use this company again.
Love using Ehrlich. They’ve taken care of all my pest problems and come back out immediately if it needs to be done again. Their 365 plan is also worth the price.
Simple review. Ehrlich does a very good job. We have had no complaints. Service techs are courteous. Because we have an annual service, We get an advanced schedule and if we need to change or if there is a conflict, we make a call and reschedule. The service provides us with a pest free environment. Happy in Cleveland.
These guys Have been amazing Brad did our inspection he was fabulous he was always there for me when I needed anything or had a question.. Ryan Wildsmith did my final service and was phenomenal I would love to have him come back if I ever needed your guyss service again he had tons of information very very nice . She informed me of all the work that he was doing walked me through everything he was great
Ehrlich Pest Control is the best! Always on time and does just what we want. Our bee and spider issues have been under control since we first used their services a couple years ago. Have not been disappointed!
I work at a state university and we have used Ehrlich as our primary pest control company For many years. Ryan Wildsmith is an excellent technician! He is extrememely knowledgeable about pest control and thorough in his treatment. Not only is he a skillful technician but he is efficient and communicates well with students and staff. 10/10 would recommend!
They have done a great job and they come back to check. Very efficient and professional.
After a couple of hiccups recently we got back on track. I’ve used an iteration of Ehrlich for 10 years now. They bought a small local company that we loved a few years ago.
Andrey from Ehrlich takes care of out monthly pest treatment at the hotel. He is always friendly, on time, and communicates back to me anytime I need his services. We have used Ehrlich for over 10 years. Great sevice! Thanks.
FABULOUS all around. Stayed after checking others pricing/services last year. Use regular prevention services. Prompt IF anything needed in-btwn. Technician knowledgeable Very courteous, VERY diligent. House surrounded by forest and no issues.
Guy who sprayed seemed nice enough but seemed to spray house, roof & shed pretty quickly. Not even sure if shed was sprayed.Our last Hoban person, Olivia, always stopped afterwards & told me what all she’d sprayed… very thoughtful & efficient
Adam from Ehrlich has been spraying our house for bugs for five years and we couldn’t be happier! We love the subscription plan they offer, so we only pay a small amount every month and are covered in case of any unexpected bug sitings like bees or pesky springtails. We have a very very old house, so having a reliable and trustworthy exterminator is invaluable to us. Adam is just that!
I have never had a problem with Ehrlich in the five years or so Ive been doing business with them. They arrive on schedule, keep me updated if there is a problem and always do a fantastic job! Every employee I spoke with from the office to those in the field have been nothing but professional and very pleasant. I highly recommend this company!
Weve been using Ehrlich Pest Control for many years now. Their service is great. We are on a quarterly schedule, and if there is ever an issue between visits, they will come out (free of charge) to deal with the issue. (We typically have an issue with wasps and hornets in our area)
I agreed to an annual contract price with a customer service rep. They charged my credit card more than the contract price + tax before any service was performed. I have called 6 times and no one has returned my call or adjusted the charge to my account. I will not use them after this contract period. Sure do miss the folks at Hoban! They were honest and prompt.
Best customer service experience ever! Ryan Wildsmith was extemely knowledgeable, highly skilled, efficient and super friendly! He came out right away for the extermination and glady returned when I saw a couple remaining yellow jackets. I would not use any other service. We are customers for life. Thank you Ryan!!
Our last technician (weve sold our house and moved to another state) Christian was awesome! He not only eradicated the pests, but taught us valuable strategies, and introduced us to products that helped to prevent the problems from re-asserting themselves.
I have been using this company for many years. They have consistently provided excellent customer service. I refer them to everyone I know for pest control services. Their service techs are incredibly professional and knowledgeable. In a world where customer service is lacking, Ehrlich exceeds all expectations.
Very knowledgeable and first class communication. Ryan W. has exceeded my expectations with preventative maintenance and addressing any problem areas. Ryan brought a realistic and effective plan and with effective communication was able to mitigate and eliminate any problem areas. I would highly recommend.
By far the best customer service we have ever dealt with. Samantha was very helpful with scheduling someone to be here the same day. She even was able to diagnose the problem via text with a picture of the ants. Not to mention she was soooo patient and nice.The technician that did the treatment (Ryan) was very knowledgeable, gave great tips for prevention and even helped me move a couch to the tree lawn . This company goes above and beyond for their customers, and gets it right the first time. Thanks Again Samantha and Ryan!!!!!A+++++++++
Great service. Never had a problem They will come back if you have any problems.
Fantastic service. Always on time and they come anytime you have any issues or need a quick spray. I have the monthly plan and love it. Techs are great and do a great job.
Mike Adams is very knowledgeable & thorough in hisJob.A pleasantPersonality as well 😊.I always request him when I need services.
The technician is always knowledgeable and helpful. I always feel confident that we are receiving quality service. I like the advanced schedule and the follow-up care in between scheduled visits, if needed.
I love Anthony our bug guy. Anytime that we need him to come out he gets here fast. I love that we can count on him in a pinch. He has no problem with explaining things to the tenants and or staff. Just all around great service
Have been a Hoban client for several years. They were purchased by Ehrlich. Hoban always called to schedule spraying appointment. They left a message if no answer. I have the inside of my home and the inside of my garage done so I need to know when they are coming out to spray. Ehrlich just shows up. They spray the outside (I assume) and are gone. I have contacted Ehrlich about this and while promised I would get a phone message for future appointments, it never happened. I just received another quarterly bill for out side spraying. I think Ehrlich does this to save spray and time. They say they charge the same for an inside and outside spray. They just make it nearly impossible to get an inside spray.
Very pleased with the professionalism and good work that your representative provided. That is why I request him for all the appointments.
Have been using Ehrlich (previously Hoban) for several years now and have been completely satisfied. Pest problems are well controlled and staff are professional, knowledgeable, friendly, and courteous. I highly recommend them.
We used Ehrliich Pest Control last year and was so impressed with their service people, as well as their office staff , that we called them back this year and have asked them to put us on a quarterly maintenance schedule. Use them ! I think you will agree that they are some of the nicest, friendliest, most professional folk around.
Very professional and quick to respond to any special requests. Have been using them now for over 2 years and continue to be very pleased with their service. Great, friendly, intelligent technicians!
Very happy with Ehrlich and our pest control expert Mike!
Always excellent service. (Even since the name change). I use them for my personalHome and also recommend for my real estate clients. I have great faith in the them.
Weve had various technicians come to our house and all of them have been extremely friendly, knowledgeable and professional. They take their time to solve pest issues and go the extra mile to satisfy their customers.
Ehrlich (formerly Hoban) has been doing our annual service since we moved into our house. We have had very little problems with pests since their first visit. Highly recommend.
Ehrlich Pest Control is still local family operated as previously Hoban. Same crew and great office folks. They are very responsive and have been our go to pest control for over 10 years. Id recommend them for your normal bug spraying, critter catching, bird removal.
They do a great job.... i havent had any issues so far.... they show up when they are supposed to.... they always seem to resolve the problem, whether it is with ants or spiders or mice.... i live near wooded areas so i tend to have more bug issues than probably others....
Been using the company for a few years. Great customer service and product. Our technician (Chris) was great.
Our tech today was amazing!! This company always does a wonderful job but today Bob went above and beyond in my eyes. He did a fantastic job spaying for spiders and even picked up a dead spider I really didnt want to touch. Thanks again Bob!!! :)
In the past when service was handled locally there was none better. Since Erlich has taken over, it has become a certified train wreck. Customer service (or so what they perceive as customer service) is handled through Reading, PA. They no longer ask when they can schedule your appointment, the dictate when. Service locally has to follow their instruction and have taken customer service from excellent to poor. The local techs are outstanding and dont know how they put up with the ivory tower ineptness. This is becoming a sad story
It was awful. 0 stars. Do not hire them. They are overpriced and understaffed, poor communication and they misrepresent their availability when it comes to pest control emergencies.Note: Only put one star because it wouldnt let me post otherwise.
This place was amazing when it was Hoban Pest Control, now not so much. Go somewhere else. They have messed up billing and payments multiple times. You talk to computers more so then people when you call and get calls. It is not worth it.
Go back to the Hoban days, and always appreciated their work, and now with Ehrlich, its still just as good. Technician was prompt and professional and customer service is on the ball and easy to work with.
After 5 yellow jacket nests burrowing into the ceilings of our home, Erich has stopped any further infestations.
This was my first experience with an exterminator. Your staff is absolutely wonderful! The technician Kyle was friendly and knowledgeable,Thank You Kyle! You have gained a customer for life!
Tim was very patient with me and VERY helpful. I am doing major landscaping changes and he answered all of my questions regarding possible complications from pests. And he was careful to limit the spraying around my windows which I just had cleaned outside. Awesome job! A VERY satisfied customer! Thank you!
Love these guys and gals! They always return phone calls within 24 hours (at the very most) and are always courteous and friendly. The exterminators are always on time and courteous. You really do get free retreatments within the warranty time period, with chemicals that are odorless and safe for everything but the target pests. They are very affordable, as if all of the above werent good enough. If you have pests, you need to call Hoban.
Ehrlich is an excellent company to work with. Their staff is friendly and helpful. They are always on time and professional.
I called spoke with owner, got an appointment pretty quick. The follow up appointment they forgot to put me on the schedule. They have a program you can get on to keep pest away. The technician was prompt and prepared!
Service is fantastic! Effective, timely, and courteous. Id recommend this company to anyone with pest problems. Do not hesitate to call them -- they will help you.
We have used them for years - they are always very helpful and responsive.
We have been so happy with our service from Ehrlich, and the peace of mind knowing that they will be there if and when any new problem arises. Always dependable and pleasant, a pleasure to work with.
My wife and I have been very happy with their service,!
Our Technician, Tim Miller was very professional and thorough. We are very happy with the customer service and the quality of the job! We will be referring Hoban to everyone we know. Thank you again!!
They are always professional and thorough! Haven’t seen a spider in my house in years!
Ive been using this service for several years, and am very pleased with the outcome. Very friendly service and always willing to do special requests, like the wasps that live under the fence railings.
Had Bob Petruzzi out today to retreat a carpenter bee issue. Again great staff who interact with customers and leave you with a smile. Cant say enough about Hoban and the job that gets done and the quality of both the work and the employees. We will never use another company for insect treatment to ensure a bug free summer experience on our deck and patios!! Thanks Hoban!!!
I actually have to watch the guy come so I no that it’s getting done if not he does not spray the whole yard or house
We have used them for a number of years. After difficulties scheduling, the owner himself called to make things right. Will continue to use. Great service always and so happy they made things correct.
Weve had the service for a couple of years. Does the job.
Expert, seasoned professional care, always responsive, providing best guidance, preventative approach which is most appreciated
Ehrlich staff are dependable, very responsible, and quite pleasant to deal with. We are committed to their services and have no complaints (and no pests).
Hoban Pest Control is the only pest control service that I would use! Pleasant person who answered the phone, great follow up call and eliminated the ants the first time. Great explanation of the problem with a decent warrantee. HIGHLY RECOMMEND.
We’ve been with Ehrlich for several months now on I’m the 365 plan. I couldn’t be happier with the service and techs I’ve worked with. They are easy to set up appointments with, show on on time and are always friendly and happy to address any additional concerns I have. I highly recommend using them for year round pest maintance or if you have a specific service that you may need.
Matt is fantastic ! Very friendly, professional, and efficient.
Excellent job! Since weve been using Ehrlich weve never been bothered by bugs or insects.
Awesome group of professionals. Always on time, call before they come. A+
We really appreciate how thorough our Service Tech from Ehrlich is and how willing they are to address any additional issues that arise. They are always pleasant and respectful to our residents and our needs.
We had been using Hoban Pest control for years. We’ve been disappointed in the appointment-setting and service since it was acquired by Ehrlich. Last appointment they showed up 3 hours late.
Never showed up for regular contract service. Were a customer for over a decade. Steadily downhill since they bought out the local Hoban Pest Control
We had a yellow jackets nest on our front porch that was more than we could handle. I called Hoban early in the morning right when they opened and they sent someone out the same day. When I got home from work, the yellow jackets were dead. Will use again.
I am sorry you didn’t receive my praises for your service.It is outstanding, reliable and the technician is polite and and knowledgeable.I highly recommend your Company.👏🤗👏..
I had two appointments schedule and no one showed up and no one called me. I asked to speak to a manager and they said that it no one was available and that they couldn’t give me a call back. Don’t do business with this company they are awful.
Everyone is so courteous and professional. Ive been a customer for over (3) years and I couldnt be more impressed with the service you provide. Keep up the great work.
Our pest control operator is very friendly, and prompt on his arrival every week! If we have needs outside of the weekly scope such as activity of a raccoon, ants, etc. The website for reporting is not the most user friendly.
The service person was very friendly and efficient. Did a good job.
We have a monthly serviceChristian always is friendly, knowledgeable, responsive to our needsGreat Tech to work with😀
They do a great job! Couldn’t be happier!
Called their 24 hr number at 5 am and was hung up on 3x by Ellen. She acts like shes looking up something, then hangs up. Terrible!
Very professional & knowledgeable---quick to schedule and tool care of the problem immediately---peace of mind knowing they took care of the ONE mouse (as far as I know) before I had a real problem!
They failed to show and call twice in a row after booking a block of time and called back and talked to someone and them they failed to call back again. Dont waste your time with this huge monolith of a company you are just a number.
Excellent service, the technicians always ask about any problems and are very careful when in or on the property. Happy to recommend Ehrlich to anyone.
Ehrlich does a good job. The mice were eliminated from our basement and have not returned. They are prompt on their service calls.
Dependable.. does what’s needed and effective results. Happy with services.
DO NOT USE THEM. THEY HAD THEIR ACCOUNTS PAYABLE CALLING BEFORE THEY PUT ME ON THE SCHEDULE. NO ONE KNOWS ANYTHING THEY KEEP SAYING SOMEONE WILL CALL NEVER DOES.
Shaun the service gentleman was very helpful understanding with us. He provided excellent customer service!
Andrey is the best. He is always super helpful. Also very quick to respond to all roach calls.
I dont have a list of what they control but it seeems to work as advertised.
They have twice scheduled an appointment, and then no one shows up. I have decided to stop their services for 2021.
Love the new Ehrlich. The tech does a good job of working on the outside of the house, and will ask if there are any issues that need special attention.
Service is always performed by Chris. He is highly professional and a pleasure to work with.
Erlich Pest Control does an excellent job. Since they have been coming to my home, there are no bugs, mice or carpenter bees. I would recommend them to a friend.
Great job in home maintenance- original problem ants, & mice ! The men are punctual & explain everything they have done ! Really pleased !
Really thorough job by Chris with Ehrlich. I am confident that when he is done our mice will be gone!!
Pete has done an awesome job for us. No complaints about pests means he is doing his job.
From the scheduling phone call to the service visit, this company was polite, efficient, honest and professional. Would highly recommend for services.
Been with the company about 10yrs or morethe representatives there work very well with the scheduling & rescheduling of appointments & any issues you may have.
Good service.. But agreement plan is expensive. More like pest control insurance.
Service is always great. We do preventative maintenance
A+ job
Horrible place to deal with, signed me up for a monthly program and charged my credit card $45. I called and asked why i was in a monthly extermination program and nobody had an answer. They said they would remove my credit card information from there system and then i got charged again the following month. I finally had to cancel my credit card just to get the monthly payments to stop. Do not give them a credit card number they will charge $45 a month for the rest of your life!!!
Great service. Adam is the best!!!
Very quick and efficient. Personable, professional and right on time.
Always a great experience. Highly recommend.
Great company. They do a very thorough job and you barely know they are there.
Professional, courteous and friendly service
Prompt, courteous, and knowledgable. Very satisfied with their service.
They always do a great job
Friendly staff who always make sure we are satisfied with the work and remind us that they will comeback should we have any issues with pest indoors or out.
I had a good experience with Erlich pestControl. On the initial visit, Mike Adams assessed my situation &Explained the procedures to be done.He quickly put me at ease & a follow-upDate was set.For my follow- up I requested Mike Adams.Hes professional & easy to talk to & answeredAll my questions.I appreciate again that he calls within10 to 15 minutes before arriving!Thank you for your Great Service!Shirley L.
Christian is always professional and understand all aspects of the Pest control business.
We have been using hoban for years and they always solve our pest problems,very prompt and thorough!..wouldnt use another company.
I have been a customer for probably 15 years now and have been very pleased with the service I received.
WOW! Awesome experience! Friendly smart and quick! These folks know their stuff! Thank You Hoban Pest Control!
Great company.
Great customer service
They are the best in the business!
Always so polite and friendly. Quality treatment that I have used for 20 years.
Excellent service for prevention of pest issues. Personable and professional
We had a great experience!
Ehrlich Pest Control has recently purchased Hoban Pest Control (I used Hoban for years.) Happily Ehrlich Pest Control has kept on the original office personnel, as well as all of the amazing, efficient, kind and thorough tech staff that comes out to service the home and property. There has not been a time that I have called and not been able to service in a timely manner. And, if the problem were to persist, the tech staff were back at my home for further treatment. I would recommend Ehrlich Pest Control for any residential or commercial pest control needs. Kathy
Routine care done without incident.
Brad is doing a great job and is always punctual. Thank you!
Never called back when lady said they would give a call in couple hours
Very friendly and conscientious. Would definitely recommend.
Fine staff, dependable.
Did a great job!
Chris was very helpful and answered all of my questions.
Very happy with their service. Night and day difference from Aptive
Man came and never sprayed the back yard
Excellent service.
Efficient and professional. Job well done each and everytime!
Excellent service !! +++
Very friendly staff, and now how to get the job done right.
Employees are great!
Set traps in basement to trap mice
Great job. Our insect problem is gone.
Christian is great thanks so much.
Excellent service friendly quick response!
Great service, true experts, kind service folks.
Christian is so great and thorough!!
Great job
Pleased with the service / ease of billing.
Always on time
Terrible service.
Total reviews rating 4.6
172 Reviews for Ehrlich Pest Control 2023:
Review №1
2022-06-11My problem is NOT with the quality of service actually provided which is 5 star but rather the whole customer service experience which is 1 star. It is not easy to make an appointment or change an appointment….it appears there is one centralized scheduling center which is disconnected from the servicing centers. It’s just a big hassle. We are on a bi-monthly service and we attempted to use their new customer portal where we discovered what day/time our appointment was. Sent a message to change it…no response. Billing is a nightmare….our most recent bill was suddenly about $7 more…. No explanation…no price increase announcement. I called billing and they didn’t have a clue why it increased but someone from the “back office” would have to call me to straighten it out within 24-48 hours. After 72 hours, I called and they said they would notify the “back office”that I called again. This occurred on a Friday morning….it is now Tuesday ..no call. Finally, in examining my bills, I noticed that I am being charged 8.0% sales tax but I live in a county that only has a 6.5% sales tax. Is this a scam? Are all customers in my county being overcharged? How long have I been overpaying? My advice is to move on to a company that can offer a 5 Star total customer service experience
Review №2
2022-06-30DO NOT USE. I have to agree with other reviewers. The service itself was great, and the wasps seem to be gone. But Erlichs customer service is absolutely horrendous. I spoke with one person and said I would call back to sign up for a program. I was never able to get in touch with that individual again. In fact, I was never able to get in touch with ANY person that could provide any meaningful assistance. And now they are billing me the wrong amount. And every time I respond to the person emailing me, I get no response. Truly a nightmare. I have called a number of times and emailed a number of times -- I have invested WAY too much time in something that shouldnt be so complicated. Find yourself a more local company that will give you a direct line phone to the SAME customer service agent.
Review №3
2022-07-07My experience with Mr. Murray was as always great. He is always so professional and takes the time to answer all my questions thoroughly. I am always satisfied with my service especially when he comes.
Review №4
2022-06-09Called Erlich in the fall of 2021to get rid of a lot of box elder bugs I had on my house. While on the phone with the customer service rep, I couldn’t get a clear answer on what service paying for exactly. The serviceman came and sprayed for the bugs, which were completely gone within a few days and paid an initial $300. Fast forward to May 2022 and I wake up to the Erlich truck in my driveway, no call, no notice of appointment. The serviceman said he could put some granular down for ants around the house but I told him I didn’t receive any call on the service and had no idea he was showing up. He then told me corporate had taken over the appointments and I should have received a call 48hrs in advance. I didn’t receive any call or email notification. Then I asked if that service was covered under the service provided in the fall, under the initial $300 and I was told yes. I then called customer service and asked the same question and was told yes. Then I received a $200+ bill and it was taken out of my bank account. I was told by customer service in the beginning of May that management would contact me regarding this issue and a refund since I wasn’t notified and it is now almost mid June with 0 contact from management. Why couldn’t customer service tell me exactly what I was paying for and why wasn’t I notified of the service in May? I should not have to pay for a service I was unaware of nor had the opportunity to deny at the time, as it was not needed. Not happy with management or customer service with this company. Both service technicians were at least professional, courteous, and took care of the initial issue with boxelder bugs.But Erlich as a company really dropped the ball on this one. Now I’m out $200+ with no resolution with their “management”.
Review №5
2022-04-28The problem of mice was addressed but I continued to have a problem with them entering my home. I have a monthly service plan since February and I still have the problem. I called on April 21 to let them know and was told someone would call me by noon to come by, but no one has.
Review №6
2022-04-20Scheduled appointment for a Monday between 8 and 12 on Friday night I got a voicemail confirmation of the appointment, No when called or showed up Monday morning I called at 12 to see what the deal was they said they would find out and get back to me. I called again at 230 still didn’t get an explanation so at that point I canceled the appointment! I wish they could get me my PTO day back so annoying!Please find another company they don’t deserve your business!
Review №7
2021-11-26I highly recommend using Ehrlich to keep your home pest free and I am so happy I found them. Service is always thorough and any issues, concerns or needs are clearly explained. Ryan is our technician and he feels like a friend who cares. I feel confident when talking to him that he has taken every consideration and precaution to keep our home pest free. I know if I have a problem I can call and they will handle appropriately and promptly. Cant get any better than Erhlick!
Review №8
2022-02-08Greg from Erlich is consummate professional. These folks are great and I highly recommend them.Doug is my new technician and he is also professional and personable. Im happy with Erlich
Review №9
2021-12-16Our technician Brady does a great job keeping our home pest free. He is quick to respond when we have a problem - always very courteous and attentive. Would highly recommend Ehrlich Pest Control for their reliability and service!
Review №10
2021-11-02Scott was a friendly and informative technician. I would request him again if I could. Ehrlich as a company is below average. They were better when it was just Hoban. We got scheduled for the same service by 2 different people on 2 different days. I straightened it out with the techs since the front office couldn’t get it right.