Kerbside pickup
Yes
E&H Ace Hardware in Independence
Categories
Location on the map
Independence, Cuyahoga County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 216-524-4223
Site: http://www.ehhardware.com/
Site: http://www.ehhardware.com/
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–7PM
- Sunday:9AM–5PM
E&H Ace Hardware in other cities:
Comments (131)
The best hardware store anywhere in The Land. The people are the kindest and most helpful you will experience. They take care of you fast on the phone or in store. The store carries better quality items than the big box stores, with barely any price difference. They carry great seasonal merchandise. The store is clean and bright. They also have all of the hardware bits you cannot find elsewhere, brass pipe, screws, etc. Support your local business versus the corporate warehouses!
I keep seeing reviews that say this ACE has great customer service. Ive shopped there. Thats not the case. The staff is rude. Especially, if youre a younger person. Im in my 30s and I watched the cashiers attitude completely change from one customer to me. I was trying to be polite and she gave me a look of disgust. Then she immediately checked to see if my money was counterfeit. When she didnt check the previous customers bills at all and had a laugh riot with them. No wonder this store went out of business in the past.
I like getting my house hold needs for the out side.
Everytime you go on this store there lines have changed,you walk up to a counter when no other customers are around only to have a rude clerk yell and say the line starts over there,,no signs,rope areas....this has happened three times now...Lowes and home Depot are getting my money...plus they have self checkouts,I dont need rude clerks when I have one item to check out I have to go stand twenty feet back in a invisible line....
The staff is always available, friendly and helpful. I never have any trouble finding someone to answer my questions. Just great folks who make the experience pleasant every time!
Better than the big name stores. The workers dont have to look on their phone to find items. They have everything you need and likely more. Even got some socks and toys as gifts that we didnt expect.
Went in to get some help with some rubber washers. I had two people digging through shelves in an instant .These guys both knew their job very well. I showed them some scraps of rubber and the one guy saysD 1 delta pack, here you go. Awesome customer service. Now compare this to home depot where there is one person working the whole place.Very nice hardware store. Thanks fellows
The employees are very helpful specifically during their remodel. The manager Mike is also a hard working man, very attentive of his customers as well as very respectful.
Couple of the more aged employees can be have the personality of 20 grit sandpaper but even they do thier best to help you, they are store employees not comedians. This place is stocked with odd items you cant find at your average Hardware store (this includes other Ace hardwares) around the area, like V-belts, pulleys, shaft retention collars and brass bushings which is super helpful. With this stock I have been able to repair so many items at a fraction of the price to replace it. This specific location is quickly becoming my favorite store.
They are very friendly at Ace Hardware .It’s nice to be greeted when you walk in the door. Its nice if you need to find something there’s always someone there to help you
Very good Customer service! Foundthe clamps for our Christmas lights only here, that wasnt available anywhere else!!
Always extremely helpful at this location
Friendly staff. Good products. Prices are ok. Big selection of parts and supplies. Like a regular old time hardware store, but larger. Good location, good place for an Anchor Store like this, in a plaza with other necessary neighborhood shops.
This hardware store harkens back to the era of neighborhood hardware stores, as opposed to big box stores. I really missed it when it was temporarily closed during ownership change.When you walk in you are quickly greeted and offered assistance. I have found the employees to be much more accessible and knowledgeable than their big box counterparts. For a smaller store, this location has a large selection. Although the prices may sometimes be higher for some items, when compared to Amazon and some big box, the employee knowledge and convenient location more than makes up for it, especially if a part is needed in a pinch.
I am giving Ace a two star review because they offer their consumer very little value. The store is well designed and easy to navigate, but the prices are high. Shopping at ace is the equivalent of buying peanut butter at a gas station- it’s horribly marked up and you only do it as a last resort. Most recently, a staff member gave me an unprovoked dirty look when I walked in. Seriously?! The cashier gave off a negative vibe. If I’m at Walmart, I can deal with it because I’m (usually) paying the lowest price. If I’m paying a premium, I expect superior service. I would encourage management to reflect on what they are offering their customer. As of now, there is very little incentive for me to go back.
I love getting stuff here instead of . The staff is so very helpful...Which is important as Im the opposite of handy! They will even load your car for you! Reminds me of the hardware store in my very small hometown.
The staff at the Independence Ace Hardware make this store a great place to shop. They will go out of their way to help you and are always polite. I know that it may sometimes be cheaper to drive all the way to a big box hardware store but this mid size store packs pretty much everything you could need under its roof. If they dont have it in stock and you can wait a day or two theyll get it there for you. Im happy to be a regular shopper at this ACE Hardware store.
I just started going here recently. Even though it’s a buck or two higher than other places I’ve always found what I need and I’m in and out in a minute instead of other big places were you wait forever. Also they are helpful compared to other places.
I tryed to ask one of the employees a question and was told i cant help you. After walking through the store for 10 minutes i finally gave up. Ill never go to an Ace Hardware store again! Especially the one in Independence!
The workers here are very knowledgeable and nice. Way better service then some of the other big hardware stores.
Nice store with helpful and friendly employees. I bought a barbecue grill which they put it together and delivered it for me free of charge.
They always have the tools and materials I need. And regardless of what Vic says, this is my store.
Always have what I need in there. Little bit if everything. And you don’t have to walk 2 acres to get a screw.
I have been patronizing this store (a lot) from the previous Owners to the new Owners. I like the proximity to my house so I dont have to go to the big box stores when I need something small and in a liitle time.I have a rewards card. Every time I buy something , they ask me for my card, and every once in a while , I receive a card in the mail offering a $5 off a prurchase of $50 or more.So then -- I want to buy some paint and take advantage of the recent $5 off card I got in the mail.I need red barn paint (price: $19.99 (why not $20?).I thought I would buy three gallons and get my $5 off --- but there was only two gallons at the store.So then I said to the cashier I might have a problem because I want 3 gallons and you only have 2 gallons but I would still like to have the $5 reward.She looks at her stock and says she only has two gallons.So I have to buy and additonal $10 of merchandise to get a $5 reward?I tell her I buy a lot from this store and I dont get much of anything back with this rewards program because most of the time I dont need to buy more than $50 worth of hardware.She said there was nothing she could do ( the company computer thing).Therefore, I would rather drive the addtional 20 minutes to go to the big box store (LOWES AND HOME DEPOT) to purchase items for less.I wish there was a lower rating than Hated It
Great store. Had everything I needed and some stuff I wanted. Clean and friendly staff. True neighborhood store feel. Better than big box stores.
Helpful staff, clean store
It may be a brand name store but it is run like a Mom and Pop store. Incredibly helpful people who actually know what they are talking about. No hassle returns. I will continue to shop there whenever I need home improvement goods.
Little busy when I was there but as usual they were eager to help if u needed anything I stopped to look at the drills on sale I was asked by 2 store attendants if I needed help I didnt . but there so friendly there if u need help dont hesitate to ask them .
Doing business as Ace Hardware, locally owned by the same family as Buellers grocery. This is where you go for personalized service you rarely find at the big box store. If you need to get in and out with what you need, without the hassle of roaming around aimlessly in a warehouse, this is exactly where you shoud go.
They have items in stock that every other store in the area has to ship to store, so you have to wait 3-7 days. Friendly helpful staff, near 2 freeway exits so its close, even if youre not living in independence. Bravo Ace!!!!
Clean friendly store. Was able to find what I needed quickly
It is nice to have home improvement store close by but they are very expensive compare to home depot and Lowes.
Everyone should shop at ACE great people basically have what u need except for lumber but you can do most home maintenance from here
Very helpful staff, family owned, good variety of things.
Great hardware store, well stocked. People there are helpful.
The staff were extremely attentive and helpful. Also the store has some great decorative items .
Always great . They got the hard to find things you need sometimes. Good people .
Couldnt even get them 2 look for an item for us. Rude and unpleasant worker!!!
This is nice store and the staff is very helpful with assisting you to find what your looking for. I would definitely recommend them.
Got a can of paint..matched color perfectly..employees very knowledgeable..friendly and helpful..great place
People at Ace Hardware if you need help they have the knowledge to get the job done thank you to everyone in Ace Hardware Youve been a blessing to me Rick
Wide selection of product, convenient location with helpful folks!
Nancy is always a pleasure to see each time we visit. Great service in filling all my needs
Friendly, helpful staff. Conveniently located with a great supply of materials and knowledge.
Solid hometown place to pick up some tools and equipment that you may have forgotten here and there. Staff is very friendly and happy to help you find whatever it is that you need
Awesome, this place is a great addition to our community
Nicely organized great people to help if you cant find what you need
I loved the sevice. got 2 keys made. wow nice
Has everything you need in hardware and nice folks working there!
Bought some tools better than home depot because it is a locally owned store
Lady cashier very rude very unhelpful and unprofessional and nasty and would not let us use bathroom
Poor customer service. Cashier didnt know how to properly apply rewards credit. Subsequently I was over charged!
Great customer service and excellent products for a fair price.
Very friendly employees that know there stuff
I called and I ask how much they charge to cut Car key they told me $2When I went to cut the key Store manager mike told me $5I left and went to Home Depot and they cut the key for free
Great customer service prices alittle higher than outlets
Nice hardware store, knowledgeable staff
I can get what I need without navigating a huge warehouse. Quick trips when Im not browsing.
The product i was looking for, this store didnt have it. I had to go to another Ace Hardware store an get the product i needed.
Love that I can count on them for having the traeger line!
Ace always has helpful friendly staff on hand to give advice on any project.
E & H is my go to store when I need a quick repair or must fix something
The staff was excellent I will shop there again
Have a little of everything. Folks working there are very helpful
Staff always helpful and willing to answer questions
Fast and Friendly, got keys made and they work! Top notch!
Great knowledgeable employees. Always available to help.
Great
Good selections for different items.
Unfriendly people, miss the old true value people.
This Hardware has emotional people there I feel kind of uncomfortable there for a minute because I am a Black American
Very clean and organized with lots of help
Very friendly staff, and they know where everything is!
Excellent hardware store and awesome employees
Great sales and always in stock
Tool repair dept very helpful. Thank you.
Its ok if its the closest hardware store to you.
Friendly local hardware store.
They always have what I need
Super place to shop
Such a great store.
Nothing fancy just another hardware store
Friendly knowledgeable staff
People are always helpful
Had what I needed when the big boxes didnt.
Very helpful, good service.
Staff is always great.
Knowledgeable staff and clean facility
Great customer assistance.
Friendly and helpful staff.
Everyone is kind and helpful.
Long line I check out
Very friendly, clean store
Always reia le with good help
Very knowledgeable employees.
Very friendly and knowledgeable.
Great, helpful staff!
Get our home hardware needs here.
My favorite Ace to go to!
Great service
Always have what I need
Lady at counter very unfriendly.
Friendly and convenient.
Helpful and very nice
My go to hardware store
They have what you need!
Has everything you need !
People are the best there....
Great service
Found what I needed fast
Always helpful.
Help when you need it.
Too expensive
Helpful
Very helpful
Great
Very helpful
Racist employees
Great
Friendly staff
Friendly staff,
Total reviews rating 4.4
131 Reviews for E&H Ace Hardware 2023:
Review №1
2022-07-02Larger Ace store than most in the area. Lots of DIY items, tools & nuts/bolts, and household/yard items. Employees are super helpful and ready to assist. Store has a small but full gift/oddity section. I always make sure to check out fun & interesting items every time I shop here. Oh, sign up for Ace rewards and earn $$$ to spend later, just received a $5 off coupon (spend at least $5) cant beat free $$$!
Review №2
2022-02-10Good place to grab some of the odds-and-ends that you might need. Many of the staff are young, and might lack some the experience to answer questions that require certain elements of expertise. That said, most of the staff is very helpful and will eventually get you to the person, and place you need to be. Prices are a little stiff, but you’re supporting a smaller locally owned business.
Review №3
2022-06-12Staff was helpful without being pushy. Wide selection of products. Got what I needed and was on my way quickly.
Review №4
2022-04-05The help is always friendly and there’s always somebody to help you. I like the convenience of a small hardware store versus a big box store where I can’t find anything.
Review №5
2022-07-08Support a local hardware store if you can. They have all the basics you might need.
Review №6
2021-12-11Very nice store!!! Whenever Ive gone there they always have what I need. Very helpful and knowledgeable staff!!
Review №7
2022-05-1245 minutes to get a gallon of paint mixed. On a mid day weekday. I wont be back here.
Review №8
2020-06-20Plenty of help on hand to assist you with anything you need. The manager, Michael, was very helpful too. It was nice to see him working hard while the store was very busy. I was impressed that he took the time to help/train his employees, showing them things that make them better instead of leaving that to the other employees. Seems like it would be a good place to work.
Review №9
2020-02-09The store is very clean + organized. The staff was very helpful. The aisles need to be labeled better and small things like where/what number to write down on the individual screw bags needs to be clearly marked/shown. Overall a good store though not the cheapest hardware store around it is the closest to where I live.
Review №10
2022-07-05The people are friendly and the key I got made worked