Dunkin in North Canton
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North Canton, Stark County, Ohio, US
Site: https://locations.dunkindonuts.c...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
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I have been going here for some time. As of lately, the staff are a little rude and or not very professional. 12/6/21, I ordered a Vanilla Chai, (Medium Hot Vanilla Chai) to be exact. they heard my order and told me to proceed to the window. I pulled to the window and gave my card she ran it and then gave my card back and walked away from the window. Another girl came to the window and said she would check me out, but I said I already was checked out, waiting for my drink, so she walked away. The last girl who came to the window asked for my card, and I said, I already paid, just waiting for my drink. She looked at another coworker and the other coworker had said she never checked me out so asked for my card, (confused, she said it didnt go through.) so I gave her my card and she ran it the 2nd time and gave me my drink. I asked what the drink was to make sure the order was correct and she said, it was a french vanilla coffee. I ordered a Vanilla Chai. Later I found out I got charged twice on my card. Happy to say they lost a customer I wont be going there anymore.
I use on the go ordering almost every morning. This location is the one I go to half the week. They’re quick both at the speaker and at the window. My order has ALWAYS been right, and I just LOVE Sue, who is often the person to hand me coffee and send me on my day. I’ve never been inside, but it’s relatively new, so I’m sure it’s nice. There are two entrances but you have to use the entrance on Pittsburgh, not Shuffel.
I love my dunkin girls and guys always smiling Kaitlyn is always amazing, April Gage all of them amazing ones I dont know their names the whole crew makes my morning smooth and a great way to start the day before work keep it up guys keep it up great job love you all PS my coffee taste amazing this morning
As someone who is loyal to Dunkin....Not sure what needs to happen with this location. But an average 15-20 wait in the drive thru line is completely unacceptable. If you’re in a hurry for good coffee and a snack, this is not the location to visit. The prices are consistently higher than other locations and the wait just doesn’t justify it. Grab a coffee at Sheetz and move on with your day.
I placed a mobile order this morning and when I got there my receipt was laying in the counter but no coffee or food. After waiting a bit I spoke up. They said they already made it and walked away from me. I asked if they could remake it and had the receipt on my phone to prove it was me. They said “in a second.” I waited about five minutes and told them I had to get to work and really needed them to make this order I had placed over 20 minutes ago now. They shoved the bag with the donuts at me but no coffee. I asked them if I could please have my coffee. They made it wrong and the manager who is young and blonde said that’s not what the receipt says. I could have showed her my phone shows what I ordered but I asked her to please just add the flavor I asked for. After all that not even an apology. I was on my way to manage a restaurant myself and would never treat a guest like this. I was polite and understand things happened but was so disappointed in how I was treated. It wasn’t there fault someone took my order but it wasn’t mine either. I should add another customer even spoke up and told them to make my order and not leave me standing there.
A $0.40 price increase per item is a pretty steep jump all at one time - especially when half of the staff have a really terrible attitude problem (the manager working morning shift 04/14 is a prime example). I come through almost every day and there are only 3 employees that are enjoyable and like their jobs (Kim is one of the friendly employees here). The price increase wouldnt be a big problem if the staff were decent!
Once again the coffee lid was not secure, and there is no heat warning on the cup and no cautionary warning from the girl in the window. I knew to be carefull, but it didnt help, the small coffee cup buckled as I tried to get it into the cupholder. The boiling hot coffee exploded all over my leg, my bag and the car when I attempted to put it in the console. My leg feels burned, and the car will need to be cleaned on the inside! Apologies were given but that was it . I had to ask to speak to the manager and I had to ask for a refund of our purchase. When asked for the corporate number, she pointed to it on the bottom of the receipt. The $11 refund hardly covers the cleaning of the inside of the car or the possible damage to cell phones and hair extensions that were soaked along with my leg with boiling coffee. The coffee was replaced 45 minutes ago and is still almost too hot to drink, but the breakfast wraps were cold and hard and we ate them as right after we had cleaned up the car and pulled away from the window. Also the server said that the lids never fit right.
If youre going to get stranded while waiting for a tow truck, this is the place to be! Friendly staff, plenty of fresh donuts, & so many flavors of coffee! Even their hot original blend coffee is good black :) also, the parking lot is big enough to accommodate a long line & a tow truck, so thats a plus.
Im amending my review from 4 years ago and removing two stars. I have mostly visited this Dunkin location at night in the past several years and the service has been very spotty. The staff is frequently unhelpful and borderline rude, and they are often out of whatever drink or doughnut youre after. Its pretty disappointing because this was a good place to grab a coffee when it opened.
Lets be honest: A chain this large, I could report that they feed your arm to you and youd still go. But I find this to be the friendliest staffed and quickest service Dunkin in the area. Also bonus points for being an excellent midnight coffee run destination for night owls like me.
Coffee is always good as well as the service. I come here 3-4 times a week but my food 90% of the time is cold. The egg always tastes like it can right out the refrigerator and it wasn’t even cooked. One time the cheese wasn’t even melted. Looks like I have to start going back to the one on portage.
I hit ever Dunkin on a regular basis in Summit and Stark county with this location being close to home, I begin and end my day stopping here.They have the best staff. I’ve NEVER stood at the register staring at multiple employees wondering who is going to take my order. Never.Drive through does get busy at times though.The best way to do this stop is using their app. If you use Dunkin’ fairly regularly, I strongly recommend. My routine is simple...I order my drink on the app for “walk in” when I’m a couple minutes away. Arrive, park, walk in, grab my drink and go. Takes maybe 30seconds to get my fix.Not every location is as good with the app orders. This one ROCKS them and seems to give them a high priority. I’m not sure...but I think they dedicate somebody to those orders at busy times?
Shuffle location is literally the worst of all the dunkin locations. My order is always wrong and when they get it right they always stack creamsticks and other donuts on top of each other in a bag or upside down ruining the icing. Today I placed a mobile order and went inside to pick it up only to find out someone else took my order and they only have 1 bagel I ordered left. This is why I ordered my stuff online at 8am to prevent this. My daughters were so disappointed. I will now drive out of my way to avoid this location.
This is the best store in the area with the best staff. I am a Dunkin’ coffee addict and cannot drive by a store without stopping. I’m sure I’ve been to all stores in NE Ohio due to my job.I’m lucky I live by it and can start and end my day there!Also..thank you for wearing masks! You guys and gals are the most consistent. To me, it shows you care. Thank you for caring.
I don’t know what has happened to this place. We used to to here all the time but the last two times we have went our experience has been AWFUL. I’m a breastfeeding mom and my 4 month old has a dairy allergy. The last time we went instead of almond milk they used cream even after my husband double checked that they used almond milk (they did not). We decided to try them again. I ordered a bagel, double checking that it was a dairy free bagel, with strawberry jelly. They gave us strawberry cream cheese on it. Super disappointed in this location we will be going to another location from now on.***EDIT*** They have really stepped up their game!! Service has gotten so much better within the past few months. I haven’t had any issues with my order and the staff have been super friendly!
Great coffee. Good breakfast sandwiches. I had a double sausage and egg bagel. Quite filling. Almost too much. Would definitely order again. They must be doing something right with the long fast moving line at the to go window. Only problem is the one entrance/exit. It can be a bit tricky sometimes.
Always quick and fast service! Only complaint it sometimes I can taste other foods on baked items like bagels etc. Other than that the employees ways seem very helpful and kind. Its nice and close to home and always can get a quick coffee and donut on my way into work!
Terrible. Went through the drive though and no one even talked to me to take an order so I pulled forward only to wait another 15 minutes. Say and watched the worker talk with the car at the window for several minutes as a cars piled up. Good thing when I left I saw several working sitting and enjoying a break inside:
Best dunkin donuts ever! I love Sue, who is always in the window first thing in the morning during the week. She brightens everyday with her smile! They are fast & accurate every time. Even if there is a line-- dont worry! They move quickly. Its my regular coffee spot at least 5-7 days a week!
I used to have a 5 star on this location. 2 stars is now very generous... What happened? The last 4 very expensive caramel macchiatos I ordered here were wrong. If your staff isnt trained to make drinks, please warn customers so we dont waste our money. Very inconsistent and of course Im typically in a hurry and cannot come back to have your staff fix it. Everyone who knows me knows I pump some serious money into Dunkin especially this location. Think Ill wait for another coffee shop to pop up. Super disappointed.
I love DDs coffee above most others, but besides that, this specific cafe is spacious enough with comfortable seats, a larger table for 5+, a cozy fireplace and various outlets for your electronics, plus a small outdoor patio. Ive stopped here on various occasions due to urgent work matters and always pleasant to sit here and catch up.
We had to wait over 10 minutes for someone to come to the front. Which, by the drive thru window reflection, was too busy making out and feeling up her fellow co worker. Then only would offer drinks as small and medium, not the other 2 larger sizes i gladly would have ordered. Will not be visiting this Dunkin Donuts ever again.
I ordered veggie egg white wraps and got to work and they were thawed out frozen. So I went back to the location and they just handed me a new one and told me to have a nice day. I didnt even get to tell them I wanted my money back and no new wraps. I pulled up sat there for 5 mins. No manager spoke with me and they were not busy!! I was the only one in the line. How did you mess this up??? Get it together. HORRIBLE. Didnt even offer anything for inconvenience.
Employees were confused and arguing, my sandwiches were waiting behind the counter for over 5 minutes while I stood there waiting for them. Wasnt even apologized to. Table was dirty. I work fast food so I get it but it wasnt even busy.Update 2020 their blender was broken, theyre out of a bunch of stuff, and the ice matcha I got is basically just milk and ice.
Had a few bad experiences with this store but this morning takes the cake. Ordered two drinks, a sandwich, and a bagel off the menu. both drinks tasted bitter, I asked for flavoring in mine and didnt get any. Sandwhich was cold and soggy, bagel was cold with a glob of cold cream cheese in the middle.If youre looking for a place to stop and get a decent cup of coffee, you will have better luck at a gas station than here.
Pretty good breakfast foods and great donuts but the coffee leaves something to be desired. The baristas(?), if you can call them that, look at you like youre crazy if you ask for an unflavored black coffee, as if theyve never heard of such a thing. And now I know its because it tastes like flavorless charcoal.
We’re not in Kansas (really NY) anymore. WOW impressive. Take note of date and time Jan. 13, 2020 at about 12:35 pm. Give those girls a raise!!!!WOW!!! The young woman who served us were the best. When we wanted a cup of coffee afterbeing on the road since the crack of dawn.- cringed at the thought. I mean face it (we have). not the cleanest dunkins back home in NY.The smiling and warm welcome and service...And can you tell me, how is it the donuts taste better on Ohio? Thank you for restoring my faith in DUNKIN Donuts. I mean, who woulda thunk!!!
Horrible service!!! Couldnt see the donuts from the register she rang us up at so we didnt know what kind to tell her...the parking lot was icey and uncared for, we walked in and there was no one else there but she still made us wait while her and another woman stood at the drive thru taking care of a customer that pulled in after we were already at the counter. I ordered a frozen hot chocolate and she admitted that she started to make it iced coffee but did not bother to dump it out or get a new cup. She just added chocolate to it and it was the worst thing Ive ever tasted. I will not go back there.
This place is a joke! They messed up my order and then I tried calling them 5 times before someone answered. Then finally their “manager” Tyler answers the phone who just brushed me off after listening to me and didn’t even let me finish my sentence before hanging up. This place needs sorted out. Plus the girl at the drive thru window asked me to repeat my order three times and she still got it wrong. Get it together guys.
I know its a busy location, but they were out of the first two items my girlfriend requested (almond milk & all bagels). Shes vegan and swears by Dunkin, but this was a pretty disappointing visit (ON HER BIRTHDAY, nonetheless). Upon getting to the dining area, what appears to be a healthy 40% of the tables and booths had food crums and sprinkles on them.Sad to have to leave a negative review, but this is a corporate issue that needs to be addressed.STOCK & STAFF MORE APPROPRIATELY FOR YOUR LOYAL CUSTOMERS SAKE.
The ordering board stated 10 munchkins was 1.09. The staff ARGUED with me regarding the price (they said 1.99) and refused to give me the correct change. I returned to the ordering speaker to both verify that the board did, in fact say 1.09 for 10 munchkins, and attempted a calm resolution to the problem. Receiving only argument, I refused to move until they agreed to give me the correct change. I pulled up to the window only to receive a further barrage from the manager about how wrong I was and how right they were. This was all without them bothering to check the board. This was, hands down, the WORST customer service experience I have ever had. I hope that corporate reads this and acts.
The 4 donuts I ordered were put in a small paper bag on top of each other and smooshed together. The icing rubbed off all over the other donuts and they stuck together. Donut was dry.Update: I went there for a mocha, and she kept asking if I want cream and sugar. I then asked isnt a mocha sweetened?, I want a mocha. She said its black coffee with flavoring and if I want cream and sugar. She couldnt figure out what a mocha is or what I wanted so I left and went to Sheetz and ordered a mocha which was sweetened and delicious as usual. Surprising that Duncan doesnt know what a standard mocha is, since its a coffee shop! My wife said they make their mochas different than a typical coffee shop...I likely wont be going back.
I asked for a vanilla chai and their machines were down. I then asked for a bottle of chocolate milk which they did not have like other Dunkins I go to. I then decide to buy a coconut coffee just to take a drink of it to it tasting burnt. What a waste of my time. Oh i also wanted to wash my hands but couldnt because their restrooms were down as well.
After a not so great drive thru experience, I went inside to let them know, the woman I spoke with was very apologetic and offered to redo my coffee and offered me donuts for the mistake, even though it wasnt a big mistake her willingness and concern to make me happy was very appreciated!!
Sometimes this location seems really busy but the do a great job of keeping the line moving fast.The associates at this location are super friendly and personable.I tend to drive a little oit of my way to go here jist because of the friendly service...a rare quality these days.Keep up the great work!The blueberry hot coffee is amazing and the donuts are fresh.
Total reviews rating 4.1
199 Reviews for Dunkin 2023:
Review №1
2022-01-20I really like this location. This time their machine to make an iced Cappuccino was down, so had to settle for a latte, but it was still good. The girls here r always nice & helpful tho, very accommodating.
Review №2
2022-01-27The gentleman that I just had an experience with, was phenomenal! Super bubbly, extremely helpful, and just overall and awesome customer service experience. Helped me indulge in my caramel craving with new products I havent tried before and helped me get my cup as well. Definitely one of the best experiences Ive had at a local Dunkin!
Review №3
2022-06-07Whoever the girl is at the window she needs to be taken off. The past two days shes been on window shes had a massive attitude. She messed up my coffee the past two days. I go here roughly 4 mornings a week and the only time my coffee is messed up is when shes on window. Please fix this before i just go to the portage one
Review №4
2022-02-27Went through the drive thru yesterday. While sitting in line I was stopped in front of the back drive thru window. An employee was handling the ice with bare hands while texting at the same time. She would text on her phone, no gloves, then stop and grab the ice bucket with her bare hands and scoop ice from the ice machine into the ice cart to take up front to fill the ice machines up there. Ice was falling onto the outside of that plastic cart to wheel the ice up front. She was grabbing that ice off the top of that dirty plastic cart with her BARE HANDS AND FINGERS that she had just been using to text with on her filthy phone with and putting it in with the clean ice. She then came back and busted open a large sleeve of drink cups with bare hands, no gloves. These people are dirty here. Not to mention their nasty attitudes when taking your order. The donuts I received were stale and they NEVER seem to be able to give you a receipt. Ive been through there several times and they always have some issue with giving a receipt. I truly believe that is on purpose. I wont be back to this Dunkin Donut or any other. Ive reported this to their corporate headquarters and will also make Stark County Health Department aware. Their hands and fingers are not supposed to come into contact with any food, utensils, cups, counters, etc. while prepping, cooking, serving etc. I strongly suspect a lot of these five star reviews with NO comments are not authentic.
Review №5
2022-01-17The two workers there this morning during the snow storm deserve awards. They took turns serving and shoveling people out of the parking lot and pushing cars uphill through the snow to keep things going. And there was no slow down in service. Ive never been so impressed by my service. I think their names were David and Kai. Thank you guys! Youre legit the best!
Review №6
2021-06-27Asked for a Blueberry Lemonade, they gave me a regular lemonade but assured me it was blueberry. I said Ive never had a white blueberry lemonade before at any other Dunkin Ive been to. He said thats the way it comes. And walked away. It was regular lemonade! Never going back to this location!!!!
Review №7
2022-03-07I usually order thru the app & then pick up in the drive thru. Theyre pretty fast, even when the line is long. Coffee is good & strong.
Review №8
2021-07-08Absolutely awful! Dont waste your money. No filling, stale, and very poor quality. Do not buy anything at this store!
Review №9
2021-11-13Okay so usually this place is pretty good. They make their caramel lattes really good, but lately their staff has been incredibly rude. I pull up to order. And there’s no word. I say “hello?” And they say “whenever you’re ready” *i order* and there’s no response. So I’m not sure if they got my order. I say again “hello?” And they say something like just the total… like maybe I’m not done ordering yet, I don’t even know if they cough my order. It’s usually pretty great service, but the last few times I came here, the staff has just been really rude.
Review №10
2021-11-05I come to this location and often its quite pleasurable but there are days where their staff is downright dumb like today. I stood in line being in front of the line with the workers looking at me and ignoring me until one finally took my order. I went to the other counter and I got a small white mocha hot chocolate and I stood there for another 5 minutes waiting for them to just grab it and as soon as one of the girls grabbed it she dropped it and then just handed me a small hot chocolate. Not what I payed for but I didnt have time to say anything.